Best Practices – Internal & External Communications

Time Warner Cable

Background on TWC

• 15,000,000 US Customers• 48,000 Employees• Six Major Markets

1. Carolinas2. New York City3. Northeast – Upstate NY and Portland Main4. Midwest – Ohio, Wisconsin, Kentucky5. Texas6. Southern California & Hawaii – San Diego, LA

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East Region

West Region

Diversity & Inclusion at TWC

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TWC Diversity & Inclusion Teams

All six TWC markets and Corporate have D&I Counsels that actively work in the following areas:

1. Supplier Diversity2. Education and Mentoring3. Employee Networks4. Communications5. Professional Development Workshops6. Talent Acquisition

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Example Event: Last Thursday in Charlotte

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Example Event: October 13 MWBE Summit

• Usually In Coordination with MSDC’s• Invite Complimentary Companies• Refreshments / Social time• Keynote speaker – Successful MWBE Supplier• Meet with Decision Makers/Influencers

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3 Best Practice: ESTABLISH COMPREHENSIVE INTERNAL AND EXTERNAL COMMUNICATIONS

The procurement staff has established and maintains methods for communications about minority supplier development planning, execution and accomplishments.

Minority supplier development information is disseminated to internal customers on a regular basis. 2.43

Minority supplier development education is included in new employee orientation. 2.43

On-going and specialized minority supplier development training is provided to other business units. 2.50

Minority suppliers who are not successful in winning bids are debriefed so that they can be more competitive. 2.93

TWC Practices

Minority supplier development information is disseminated to internal customers on a regular basis.• Quarterly Report Distributed to Leaders:

– Senior Executives– Engineering– Technical Operations– Technology Services– Procurement / Purchasing / Finance

• Contains– Market Share by MWBE Category by Market– Trend Data comparing against previous quarter and previous year– Top 60 MWBE Suppliers and their product / service Categories– Back Up Details available for each Market

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Supplier Diversity Report

Q2 – 2011

Time Warner Cable Confidential

TWC Practices

Minority supplier development education is included in new employee orientation.• Our New Hire Training includes all of the values for TWC including

Diversity and Inclusion• New Hires are not typically trained on Supplier Diversity unless

they are joining a Procurement or Purchasing Team

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TWC Practices

On-going and specialized minority supplier development training is provided to other business units.• All TWC Regions have people who are focused on Supplier

Diversity in their Regions. Information is shared including:– Current spend statistics as compared to other Regions– New Potential Vendors– Planned Internal / External Communications– Planned attendance at upcoming events

• Part of Management Diversity & Inclusion Training• Self-Pace Training is coming on-line and may be required for all

Exempt employees– TWC’s Commitment to Supplier Diversity– Business Case– Best Practices– Your Role

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TWC Practices

Minority suppliers who are not successful in winning bids are debriefed so that they can be more competitive.• Incumbents are informed about upcoming events and given an

appropriate opportunity to act or prepare• MWBE Suppliers who lose a bid are given the opportunity to

debrief• Most times vendors are aware of why they may lose the bid – the

debrief serves as an opportunity to prepare for a future bid

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TWC Practices – External Communications

TWC uses a number of mechanisms to communicate with MWBE suppliers externally:1. RFx’s and Reverse Auctions2. Contracts3. Press Releases – “Time Warner Cable Names Primary Vendors for

Remote Controls, Power Supplies”4. MWBE Vendor Summits5. TWC MWBE Website –

https://www.twcablesupplierdiversity.com6. TWC Website7. WICT (Women in Cable & Telecommunications)8. NAMIC (National Association of Minorities in Cable)9. Walter Kaitz Foundation Support (TWC is named Diversity

Champion)12

From the Walter Kaitz Foundation Website (http://www.walterkaitz.org)

Time Warner Cable (TWC) will be honored as the 2011 Diversity Champion because of the company’s commitment to recruitment and retention of a diverse workforce, implementation of a robust supplier diversity program, execution of significant philanthropic endeavors, and providing diversity in programming content.

The Diversity Champion Award is given annually to individuals or organizations that act as catalysts for diversity within their respective organizations or throughout the cable industry. These organizations or individuals motivate the cable industry to embrace and value diversity, by serving as role models, inspiring and encouraging excellence, removing barriers that hinder progress, and empowering others with opportunities.

Some of Time Warner Cable’s diversity activities include:

Supplier Diversity. While TWC has always strived for a diverse supplier base, during the past four years it has taken additional steps to incorporate minority and women-owned business enterprises (M/WBE) in its sourcing practices. Overall spending for these suppliers has grown over the past four years, sourcing nearly $900 million to over 700 M/WBE’s.

(More Explanation about Corporate Philanthropy, Recruitment and Retention, Diversity in Programming) 13