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Best Practices in Technical Services Workflow. Ohio Library Council Chapter Conferences Spring 2013. Robin Nesbitt. Director of Collection Management Columbus Metro Library 614.479.3066 [email protected]. Jean Gaffney. Manager of Acquisition and - PowerPoint PPT Presentation
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Ohio Library Council Chapter ConferencesSpring 2013
Director of Collection ManagementColumbus Metro [email protected]
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Manager of Acquisition and Collection DevelopmentDayton Metro [email protected]
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Technical Services SupervisorGreene County Public LibraryDirect: 936.352.4007 ext [email protected]
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Technical Services ManagerToledo-Lucas County Public [email protected]
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
YES Used Staffing for Results by Diane Mayo Visited other libraries Used outside consultants
Best Practices in Technical Services Workflow 2013 OLC Chapter Conferences
Limit the number of times staff touch materials
Centralized selection Track, and post, the number of days for
materials to get through Tech Services Re-designed the space for more efficient
flow
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Standards are set by the type of work and tied to annual evaluations
Written documentation including manuals/handbooks, wikis, and calendars
Email is sent to all staff when there are changes or reminders that they need to know
Public service staff are encouraged to contact TS supervisors with questions about classification numbers, stickers, or locations
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Union considerations – lower grade levels cannot do work of higher grade levels
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
New materials are selected centrally in all libraries
Dayton and Toledo – agencies still select periodicals
Greene County – Branches submit replacement titles
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Columbus and Toledo – selection is part of Tech Services
Dayton – located in TS; three managers in TS report to the Director
Greene County – selection is a separate department that reports to the Assistant Director
Vendor sites Publisher websites Blogs Print journals Suggestions from staff and customers
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Forms on website and staff Intranet Email
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Two or three primary vendors – Baker & Taylor and Ingram for print plus Midwest Tape for media
Amazon as a secondary vendor Local purchases Specialty vendors, especially for local
history and genealogy materials
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Dayton and Greene County use EDIFACT ordering
Columbus currently places FTP orders overnight to major vendors and orders via websites for others
Toledo orders from vendor websites - ILS bib and order records are entered into the catalog via 9xx uploads
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Yes. The exceptions are for time of arrival and partial shipments
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Columbus uses a production line that is composed of rollers. Turn around time is 3 – 4 days.
Dayton, Greene County and Toledo all put materials on book trucks. Materials are generally handled in order of receipt but rush/haste items go to the head of the line.
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Columbus has five staff members – 2 with an MLS, 2 with bachelor degree, and 1 para-professional
Dayton has six staff members – 2 MLS, 2 grade 2, and 2 grade 1
Greene County has four staff members – 3 MLS and 1 copy cataloger
Toledo has a Catalog Supervisor (MLS) and 4 ½ copy catalogers
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Columbus and Dayton use OCLC Greene County and Toledo use SkyRiver All do original cataloging as needed Toledo also creates some generic records
for paperbacks such as Harlequin Romances and add many titles to these generic records
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Columbus does not currently accept brief vendor records
Greene County accepts brief records and does not require full records
Dayton and Toledo accept brief records and replace them (overlay) with full records
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Classification numbers Price Subjects Location Pagination Local customization Authority records as needed
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
All libraries have vendors add mylar jackets Media has a variety of vendor processing
which can include barcode, library ID, genre labels, item count labels, hub label, and security case
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
All libraries evaluated stickers All libraries standardized and reduced the
number of stickers
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences
Columbus – Always ask the question “why do we…”? If you can’t answer “to make it easy for customers to get access”, then analyze
Dayton – Good workflow pays off in excellent customer service. Patrons find materials in a timely manner and the library provides “just in time collection”
Greene County – Talk frequently to all staff and buy pizza
Toledo – Plan, prioritize, involve staff and do changes that are low-hanging fruit so staff can see changes
Best Practices in Technical Services Workflow 2013 OLC
Chapter Conferences