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Best Practices for Project Blogs. Acceptable Use Policy Recording this talk, taking photos, discussing the content using Twitter, blogs, etc. is permitted providing distractions to others is minimised. Brian Kelly UKOLN University of Bath Bath, UK. Email: [email protected] Blogs: - PowerPoint PPT Presentation
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A centre of expertise in digital information management
www.ukoln.ac.uk
Brian KellyUKOLNUniversity of BathBath, UK
UKOLN is supported by:
Acceptable Use PolicyRecording this talk, taking photos, discussing the content using Twitter, blogs, etc. is permitted providing distractions to others is minimised.
Acceptable Use PolicyRecording this talk, taking photos, discussing the content using Twitter, blogs, etc. is permitted providing distractions to others is minimised.
Twitter:http://twitter.com/briankelly/
Email:[email protected]:http://ukwebfocus.wordpress.com/
Best Practices for Project Blogs
This work is licensed under a Creative Commons attribution 2.0 licence (but note caveat)
A centre of expertise in digital information management
www.ukoln.ac.uk
About the UK Web Focus Blog
2
Intr
od
uct
ion
• Launched in Nov 2006
• 1,000 posts, 4,684 comments & over 385K views
• Launched in Sep 2008
• 262 posts, 721 comments & over 50K views
Personal/Professional BlogsProject BlogsUKOLN BlogsEvent BlogsCommunity Blogs
A centre of expertise in digital information management
www.ukoln.ac.uk
About This Session
1. Why have a blog?
2. What’s the purpose of your blog?
3. Who contributes?
4. What can go wrong?
5. How can you measure the blog’s success ?
6. What technical issues should I care about?
7. Howe do I ensure the content is usable?
8. How to maximise impact of the blog
9. Managing the blog when the project is over
3
Intr
od
uct
ion
Since 2006 UKOLN has been pro-active in publishing a wide range of blogs. We can now share best practices & experiences
A centre of expertise in digital information management
www.ukoln.ac.uk
Projects Must Blog!Twitter/blog discussion in Feb 2009:• Projects may blog due
to peer pressure• If not done for right
reasons may be counter-productive
• Projects should be open (wider than blogging)
• Need to develop productive blogging culture
• No, projects must blog!4
A centre of expertise in digital information management
www.ukoln.ac.uk
JISC MRD blog aggregator
5
JISC MRD blog aggregator
A centre of expertise in digital information management
www.ukoln.ac.uk
Why Have a Blog?Possible Reasons
• We have to – it’s in the contract!• To disseminate• To encourage discussion• To speculate• To challenge• To use as a CMS for content• To ensure content can be viewed easily on
mobile devices• To produce RSS to facilitate reuse• To provide a sandbox for experimentation• To add to your CV• ….6
Wh
y B
log
?
A centre of expertise in digital information management
www.ukoln.ac.uk
Why Have a Blog?
Tip No. 1:
Ensure you (& your project team) know the reasons why you are providing a blog.
Note
This should be done for members of the project team and the funders
7
Wh
y B
log
?
Possible purposes: • To start a conversation in a timely fashion• To publish high quality posts so that JISC PMs
can read them on mobile devices
A centre of expertise in digital information management
www.ukoln.ac.uk
What’s the Purpose of Your Blog?
The need to publish the blog’s purpose:• To help user’s understand what your blog
is about• To ensure blog authors (possibly
distributed) have a shared understanding• So your funders understand the purpose• So future evaluators /markers understand
the purpose • To help in the management of your blog• To measure the blog’s effectiveness in
achieving its intended purpose8
Wh
at i
s Y
ou
r B
log
Fo
r?
A centre of expertise in digital information management
www.ukoln.ac.uk
What’s the Purpose of Your Blog?
Summary:• Brief summary of top left corner of
UK Web Focus blog (visible from every page)
Detailed description:• Detailed summary on page linked to
from navigation bar
Covers:• Purpose• Audience• Policies• …
9
Wh
at i
s Y
ou
r B
log
Fo
r?
A centre of expertise in digital information management
www.ukoln.ac.uk
What’s the Purpose of Your Blog?
Things to consider:• Is the About
page about the blog or the project?
• Does the summary change about the project is over?
10
The About page for the JISC PoWR project was updated in November 2011 as the description may have implied that the blog was the key project deliverable.
A centre of expertise in digital information management
www.ukoln.ac.uk
What’s the Purpose of Your Blog?
Tip No. 2:
Publish an About page for your blog which is:
Easily found Clarifies whether the information is about
the blog or the project Makes sense after the project is over
Note
This should be done for readers of your blog
11
Wh
at i
s Y
ou
r B
log
Fo
r?
A centre of expertise in digital information management
www.ukoln.ac.uk
Who Contributes to Your Blog?
12
Wh
o C
on
trib
ute
s?
Starting a blog can be an intimidating experience …
A centre of expertise in digital information management
www.ukoln.ac.uk
Who Contributes to Your Blog?
13
Wh
o C
on
trib
ute
s?
… but so can writing a peer-reviewed paper
A centre of expertise in digital information management
www.ukoln.ac.uk
Who Contributes to Your Blog?
14
Wh
o C
on
trib
ute
s?
Some people are better at writing code
A centre of expertise in digital information management
www.ukoln.ac.uk
Who Contributes to Your Blog?
15
Wh
o C
on
trib
ute
s?
Whereas other can communicate complex ideas in visual ways
Visualisations produced by Tony Hirst
A centre of expertise in digital information management
www.ukoln.ac.uk
Who Contributes to Your Blog?
Which channels do you prefer? (choose 1)[Research papers] – [synthesis reports] – [blogs] – [briefing papers] – [marketing materials] – [code] – [visualisations]
Which communication channels are you happy to use? (choose all that apply)
Which communication channels do you try to avoid? (choose all that apply)
16
A centre of expertise in digital information management
www.ukoln.ac.uk
The Belbin Model
Blogging and the Belbin Model
17
7 comments agreeing including:“I’m the author of a blog devoted to Belbin Team Role Theory … I agree that a Plant/Resource Investigator combo is perfect for the stereotypical blog author.”
A centre of expertise in digital information management
www.ukoln.ac.uk
Who Contributes to Your Blog?
Tip No. 3:
Since not everyone should blog but every project must have a blog …
Identify the good, keen bloggers Provide opportunities for reluctant bloggers Consider inviting guest bloggers to add
variety Provide blog profiles to be able to
differentiate different ‘voices’
18
Wh
o C
on
trib
ute
s?
A centre of expertise in digital information management
www.ukoln.ac.uk
Your Input:• What can go wrong (has gone wrong)
with your blog?• Feel free to mention:
Technical issues Content issues People issues Resourcing issues …
When Things Go Wrong
19
Wh
en T
hin
gs
Go
Wro
ng
A centre of expertise in digital information management
www.ukoln.ac.uk
When Blogs Break
20
Fatal error: Call to undefined method Arras_Widget_Tag_Cloud::WP_Widget_Tag_Cloud() in /opt/wordpress/wp-content/themes/arras-theme/library/widgets.php on line 328
blogs.ukoln.ac.uk/jisc-beg-dig-pres/
ProblemSpam comments spotted in blogBut blog not available?!
SolutionArras theme incompatible with upgraded PHP libraryBlog viewed on mobile device, with mobile theme enabledUpdated version of theme installed
NoteIssue of ongoing maintenance for legacy blogs
Wh
en T
hin
gs
Go
Wro
ng
A centre of expertise in digital information management
www.ukoln.ac.uk
Spam
21
Blog comments can attract spam:•Comment moderation is a barrier to people•You’ll need a spam filter•I try to delete spam daily•Comments should be disabled when blog is no longer active
10 days of spam
A centre of expertise in digital information management
www.ukoln.ac.uk
When Things Go Wrong
Tip No. 4:
Things can go wrong, but planning can minimise problems
Spam filters Spam management policies Managing switch-off of your blog after
project ends
22
Wh
en T
hin
gs
Go
Wro
ng
A centre of expertise in digital information management
www.ukoln.ac.uk
User Input:• How should we measure the success of a
blog?• (Why do we need to measure the
success of a blog?)
Measuring Success
23
Mea
suri
ng
Su
cces
s
A centre of expertise in digital information management
www.ukoln.ac.uk
Measuring SuccessIs this blog unsuccessful?
24
The purpose of the blog was informal note-keeping using a familiar, easy-to-use tool.
Should usage stats matter?
A centre of expertise in digital information management
www.ukoln.ac.uk
There are needs to identify indications of success • Demonstrate value
to funders• Identify & learn
from effective & flawed strategies
• …
Measuring Success
25
Mea
suri
ng
Su
cces
s
Top 3% of all blogsTop 13% of technology blogs
According to Technorati Tony Hirst’s Ouseful.info blog is in:
• Top 3% of all blogs it has indexed • Top 13% of Technology blogs
based on index of > 1M blogs
A centre of expertise in digital information management
www.ukoln.ac.uk
Comparison With PeersSearch Technorati for ‘jisc’ helps to spot blogs with high ranking:
• What can we learn from these?
• Can we help ensure JISC (outreach) blogs are highly ranked
26
Authority measures blog's standing & influence on scale of 0-1000 (high good).Ranking given for Technorati Authority of all sites (low good)
A centre of expertise in digital information management
www.ukoln.ac.uk
Ebuzzing (was Wikio)Ebuzzing also provides metrics for (registered) blogs
List of top technology blogs shown
27
Together with display of trends for ranking, nos. of posts, links and backlinks,
OUseful had peak at #18 in Nov 2008
What happened from Jun-Sep 2010?
A centre of expertise in digital information management
www.ukoln.ac.uk
Evaluation
28
Why not ask for feedback from your readers?
A centre of expertise in digital information management
www.ukoln.ac.uk
Measures of FailureProposal for new project submitted.
Blog required and dissemination counts for 20%
Reviewers look at blog for previous project:• Purpose unclear and undocumented• Only three token posts• No closure of blog• Comments full of spam• Dynamic widgets broken• …
29
Reviewer: This project should not be funded since the poor quality of the blog for their previous project demonstrates a lack of interest in providing quality user-engagement/dissemination functions
Mea
suri
ng
Su
cces
s
A centre of expertise in digital information management
www.ukoln.ac.uk
Measuring Success
Tip No. 5:
Have plans for (easy) ways for measuring success of you blog
You’ll need to understand risks of not doing this (which may be a legitimate decision)
Surveys may be useful but time-consuming Avoiding failure may be a success criteria!
Note registering blog with Technorati & EBuzzing Is trivial to do and may provide evidence of
successful strategies The value may be in the aggregation of blogs
30
Mea
suri
ng
Su
cces
s
A centre of expertise in digital information management
www.ukoln.ac.uk
Interoperability IssuesBK “What technical advice should I
give?”
TB “Don’t truncate RSS feeds!”
Context (for end users):
On the bus, catching up with RSS feeds on iPod Touch.
If text truncated I normally don’t see full post (and am likely to unsubscribe from such blogs)
31
Thanks to Amber Thomas for granting permission to share this example – she has updated her blog settings!
A centre of expertise in digital information management
www.ukoln.ac.uk
Interoperability Issues
32
ISKB:• Harvests
content from key resources including blogs
• Allows us to observe developments
Note that searches, auto-categorisation, etc. is based on RSS feed content. Restricted feed content = limited value.
A centre of expertise in digital information management
www.ukoln.ac.uk
Interoperability Issues
Tip No. 6:
Provide a full RSS feed for your blog It’s trivial to do If you don’t:
Humans may not see full post, especially if they use offline devices
Software will not be able to harvest full post
33
Tec
hn
ical
Iss
ues
A centre of expertise in digital information management
www.ukoln.ac.uk
Usability IssuesWho normally reads blog posts:
• On a mobile device• On desktop PC
34
My morning’s reading: posts viewed in mobile RSS client
Less clutter than Web browser view
But some features don’t work (Java, Flash, ..)
A centre of expertise in digital information management
www.ukoln.ac.uk
Interoperability can be achieved by writing style and links, with no technology needed
35
A centre of expertise in digital information management
www.ukoln.ac.uk
In a mobile world:• Which posts stands
out?
36
Note:• Growing importance
of personalised newspapers
• Need to stand out form the crowd
A centre of expertise in digital information management
www.ukoln.ac.uk
Usability
Tip No. 7:
You can’t ignore mobile devices Even if you don’t read blogs on a mobile
device, your readers might Mobile usage will grow There are some simple techniques you can
use to enhance experiences on mobile device
37
Usa
bil
ity
A centre of expertise in digital information management
www.ukoln.ac.uk
What About Twitter?Is Twitter:• Trivial & time-
wasting• Valuable for
rapid discussions with peers
• Useful for marketing
38
A centre of expertise in digital information management
www.ukoln.ac.uk
Twitter Evidence (1)
39
URL Bit.ly/foo+ gives usage stats
A centre of expertise in digital information management
www.ukoln.ac.uk
Twitter Evidence (2)What happened in June 2011 which caused spike in downloads for peer-reviewed paper on “Openness in Higher Education: Open Source, Open Standards, Open Access”
40
Probably:• A tweet on 17 June 2011• A marketing opportunity
(Promote #UniWekk campaign on Twitter day)
• Use of popular hashtags
"Openness in HE: Open Source, Open Standards, Open Access" paper on ways of exploiting openness: http://bit.ly/a9wglM #UniWeek #UniofBath
8 citations of paper according to Google Scholar (note 2nd highest no. of UKOLN citations in WoK is 37).Downloads is first step to citation (paper by Les Carr et al)
Total of 287 downloads from Opus (top 10 in UKOLN)
A centre of expertise in digital information management
www.ukoln.ac.uk
Twitter PracticesBe a leader and highlight resources of importance to your community
41
Be an active member of your community and share resources and add your comments
But avoid overt marketing with immediate RTs:• We know it’s the same
person (or close friend)• I’ve seen message twice
– I’ll not RT & add to ‘spam’
Instead:• Defer RTs (for >1 hr)• Add own wording /
commentary
A centre of expertise in digital information management
www.ukoln.ac.uk
What About Twitter?
Tip No. 8:
You can’t ignore Twitter Build up your community (100-500
followers to ensure critical mass) Engage in relevant discussions Tweet about things you care about Tweet links you feel are useful
42
Tw
itte
r
A centre of expertise in digital information management
www.ukoln.ac.uk
Commenting & LinkingMany blogs publish automated ‘trackback’ links to their posts
This illustrates benefits of citing posts and posting quickly (avoid slow editorial processes if possible – can be better to be first than be best)
43
A centre of expertise in digital information management
www.ukoln.ac.uk
Commenting & LinkingComments can be indicative of community building (but may be difficult on project blog)
44
You may prefer to be notified of comments:
• By email• In your RSS reader
You may also wish to have comments to blogs of interest in this way
A centre of expertise in digital information management
www.ukoln.ac.uk
Comment on Other’s BlogsComment in response to post on Google Scholar Citations (& question on proactive use of service)
45
A centre of expertise in digital information management
www.ukoln.ac.uk
Email MattersWhat if your users:• Are not into blogs• Don’t use RSS readers
Encourage them to sign up to an RSS to email subscription service e.g.
• Feedburner(93 subscribers to all posts)
• WordPress (85 subscribers)
46
A centre of expertise in digital information management
www.ukoln.ac.uk
Comments, Links and Email
Tip No. 9:
Comments, links and email matter You can encourage comments by your
writing style (e.g. open questions Providing links to relevant resources helps
users in following ideas Providing links to blog posts can generate
traffic back to you blog Posts can be delivered by email (but you’ll
have to make it obvious how to do this)
47
A centre of expertise in digital information management
www.ukoln.ac.uk
You Are Not Alone!Work collaboratively:• You are not alone• You gain benefits by
sharing
Research360@Bath MRD blog plans covers:• Content for static
pages• Content for blog posts• …
48
A centre of expertise in digital information management
www.ukoln.ac.uk
You Are Not Alone!Research360@Bath MRD blog plans covers:• Content for sidebar• Target audience• …
Provided under a Creative Commons (CC-BY) licence
49
A centre of expertise in digital information management
www.ukoln.ac.uk
You Are Part of a Community
Tip No. 10:
Don’t reinvent the wheel! Learn from what others are doing Share what you’re doing
50
Why not write a post about how you’ve implemented your blog? Other may find this useful, and they may be motivated to give you suggestions on enhancements
A centre of expertise in digital information management
www.ukoln.ac.uk
It’s All Over Now!
51
The projects over – and was a great success But the blog:
• Is full of spam• Has out-of-date content• Has stopped working• Used as indicator of
poor dissemination for next call
A centre of expertise in digital information management
www.ukoln.ac.uk
IWMW 2011 blog
52
Calendar removed
Is this risky?
A centre of expertise in digital information management
www.ukoln.ac.uk
A Blog Isn’t Just For Xmas!
Tip No. 11:
Your project blog will still be relevant after the project is complete:
It can undermine future work if closure isn’t managed
It can demonstrate the value of previous work
53
See "Approaches To Archiving Professional Blogs Hosted In The Cloud“, iPres 2010, Kelly, B & Guy, M.<http://opus.bath.ac.uk/20327/>
A centre of expertise in digital information management
www.ukoln.ac.uk
ConclusionsPeople providing project blogs should:
• Document blog’s purpose• Provide an About page• Develop plans for content providers• Have a spam management policy• Consider ways of gathering evidence of blog’s value• Provide a full RSS feed• Ensure posts are usable on mobile devices• Encourage comments – and comment • Work collaboratively• Manage the closure of your blog
54
A centre of expertise in digital information management
www.ukoln.ac.uk
Questions
55