Best of Jack Welch

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  • 8/9/2019 Best of Jack Welch

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    The

    Best

    ofJack

    Welch

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    Leadership

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    Lead

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    Lead

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    Manage Less

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    Articulate Your Vision/HDGHUVLQVSLUHSHRSOHZLWKFOHDUYLVLRQVRIKRZWKLQJVFDQ

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    Get Less Formal

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    Energize Others*HQXLQHOHDGHUVKLSFRPHVIURPWKHTXDOLW\RI\RXUYLVLRQDQG

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    Face Reality

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    See Change as an Opportunity

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    Get Good Ideas from Everywhere1HZLGHDVDUHWKHOLIHEORRGRIEXVLQHVV7KHRSHUDWLYH

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    Follow up)ROORZ XS RQ HYHU\WKLQJ )ROORZXS LV RQH

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    Build a Winning

    Organization

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    Get Rid of Bureaucracy7KHZD\WRKDUQHVVWKHSRZHURI\RXUSHRSOHLVWRWXUQWKHPORRVHDQGJHW

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    Make your workplace more informal. "Send handwritten notes instead of memos, keep

    meetings conversational, and encourage dialogue up and down the corporate ladder."

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    Eliminate Boundaries,QRUGHUWRPDNHVXUHWKDWSHRSOHDUHIUHHWRUHDFKIRUWKH

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    Put Values First

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    Harness YourPeople for

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    Involve Everyone

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    Make Everybody a Team

    Player

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    Build the Market-

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    Be Number 1 or Number 2

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    Be Number 1 or Number 2

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    Live Quality:HZDQWWRFKDQJHWKHFRPSHWLWLYHODQGVFDSHE\EHLQJQRW

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    Constantly Focus onInnovation

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    Live Speed

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