W h e r e y o u r t i c k e t b e c o m e s a n e x p e r i e n c e

ITALY UAEU K U S ASINGAPOREF R A N C E

BEST NEWSW O R L DWINTER 2014

N. 10

Dear readers,

this last issue of 2013 represents the opportunity of a summary of the year that is about to end.

Our group has grown a lot in these twelve months, mostly for internal lines. 2013 has seen us acquire the contract of the Louvre, reaffirm the undisputed leadership of the Italian trade fair market, open some great parks in different parts of the world and start working for Expo Milano 2015.

The Singapore Grand Prix and the ticketing for Inter FC, recently acquired by an Indonesian group, are the classic "cherry on the cake". Once again our U.S. colleagues have performed an extraordinary job, as the new

resources that we have chosen for our group in the Asian market.

W e w i l l s h o r t l y

release a new three-year plan, from which we expect growth in line with our tradition.

I n t e r m s o f e c o n o m i c performance, the company has done a lot to improve all indices: this was another commitment that we had made and respected.

We believed we could and we made our reputation the first value to respect with those who work and trust us.

The second value concerns the ability to involve in our leadership dream other

realities that a r e

dynamic and ambitious as we are.

The third value, perhaps the most i m p o r t a n t , i s a b o u t t h e

enhancement of those who deserve it and believe in us.

The appointment of a Deputy CEO and new technical guides of the Group show that we grow people and managers, too.

I take this opportunity to wish you a Merry Christmas and a

Happy New Year to all those who know how to love themselves and the world.

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COMMITMENT, REPUTATION AND HUMAN RESOURCES ENHANCEMENTO u r v a l u e s t o k e e p g r o w i n g

The OmniTicket Network team was excited to go to Vancouver earlier this year to install the BOS system and witness the grand opening of this wonderful new attraction. The installed system included ticketing, POS and access control, as well as online sales. Tickets are available now at www.flyovercanada.com.

OmniTicket Network has implemented its Best Overview Solution (BOS) at FlyOver

Canada in Vancouver. This brand-new “must-see” attraction has developed an innovative and thrilling flight simulation ride that takes advantage of the latest technology to present a truly unique high flying experience!

T h e 3 0 m i n u t e experience includes a pre-show, an informative pre-flight briefing and then an exhi larat ing f l ight over Canada’s majestic scenery!

Visitwww.flyovercanada.com

O M N I T I C K E T N E T W O R K WELCOMES ABOARD FLYOVER CANADA!

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D u r i n g t h e I A A PA E x p o t h e O m n i T i c k e t N e t w o r k t e a m

presented a wide range of products and services, highlighting:

• Mobile Solutions, including an IPhone app and the newest mobile optimized websites.

• RFID stored value solutions that enable the use of RFID enable wristbands and tickets throughout an attraction to pay for admission, products, food & beverage, lockers and more.

• Cloud hosting services and remote access options that are now available based on the BOS system’s architecture which has been designed to support remote and distributed operations.

• Innovative Access Control, including the exciting new Interactive Turnstile Transformer (ITT). This innovative product transforms almost any turnstile, counter or desktop into a dynamic, interactive access control solution.

• Interactive online opportunities for attractions to build and maintain relationships with their visitors before, during and after their visit to the attraction.

The OmniTicket Network exhibit welcomed many attendees, and was highlighted within an

IAAPA sponsored tour of POS so l u t i on s . I n add i t i on , t he

OmniTicket Network ITT was nominated as a contender for best new product! Overall the I A A P A E x p o w a s a wonderful experience, and a great opportunity for OmniT icket Network to

highlight BOS to the market!

Visitwww.iaapa.org

The IAAPA Attractions Expo 2013 was held November 18th – 22nd in Orlando, Florida, and OmniTicket Network presented a new multi-level exhibit to promote the Best Overview Solution (BOS)! BOS is the global solution for

ticketing, retail POS, access control,

stored value cards and online sales, and is installed at theme parks and attractions around the world. New BOS installations in North America, Asia, the Middle East, Australia and Europe are in progress now!

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OMNITICKET NETWORK EXHIBIT A SUCCESS AT IAAPA ATTRACTIONS EXPO 2013

On February 10th the Teatro alla Scala in Milan, one of the most important opera stages in the world, opens to charity with a concert entirely dedicated to

children in need around the world. Maestro Daniel Harding will in fact conduct an extraordinary concert to support and celebrate 15 years of Children in Crisis, non-profit organization for the protection of children.

Harding returns on Piermarini stage to conduct the Philharmonic Orchestra which, accompanied by the young pianist Jan Lisiecki, who will perform in the Concerto in A minor. op.54 for Piano and Orchestra by Robert Schumann and in Symphony no. 9 in E minor. op.95 "From the New World" by Antonin Dvořák.

An exceptional musical event and at the same time an opportunity to support the activities and projects of a non-profit organization committed to the protection of children and the creation of educational opportunities in difficult contexts, both in Italy and in developing countries development.

Within this context Charta, part of Best Union Group, confirms its devotion to the important cultural institution in Milan for the online ticket sale and invites you to make an effort of solidarity on behalf of children in need to ensure them a brighter future.

Tickets www.vivaticket.it

Visit www.childrenincrisis.it

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GREAT MUSIC AND CHILDREN IN CRISIS ITALY TOGETHER FOR CHILDHOOD

The event co-produced by the City of Milan - is a multimedia experience for the whole family. Van Gogh's masterpieces come to life in a vibrant symphony of lights, colors and sounds. Over 3000 images projected in high definition thanks to the innovative system SENSORY 4 will make an extraordinary impossible museum and will offer a journey through the creative and visionary universe of the artist: from the intense colors to the tumultuous story of his existence. Since his beginnings in the Netherlands, in the Paris of the Impressionists, to his stay in Arles, Saint Rémy and Auver-sur-Oise, where he painted many of his timeless masterpieces: the way through the painting of Van Gogh will be enriched by the projection of his sketches that will allow the public to learn about the creative genesis of the paintings, and some excerpts from letters in a position to offer an insight into the artist's life, his ideas and his inner turmoil.

The Van Gogh Lab will be part of the exhibition t o o , w i t h c u l t u r a l programming, study and workshops a imed a t schools, art schools, art academies, with laboratories around the figure of the artist, the use of color in the design and the relationship between music and visual arts.Vivaticket.it, the main portal of the online sale of tickets for the Best Union Group and among the first in Italy in this field, will provide the booking service at the service of the client and of his wishes in order to guarantee both reliability and safety.

Charta once again alongside important institutions in the organization, promotion and sale of

new and exciting experiences in the world of culture and art. We speak today of Van Gogh Al ive - The experience at the la Fabbrica del Vapore in Milan until March 9, 2014, a new way to live and learn about art, fascinating and educational.

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VAN GOGH IN MILANO, A NEW WAY

TO LIVE THE ART OF PAINTING

Visitwww.vangoghalive.it

Ticketswww.vivaticket.it

The magn i f i c e n t residence of the s ix teen th -cen tur y Palazzo Grimani in Venice, recently renovated, is hosting till 26th January,

“La Bella” (“The Beauty”), one of the

most famous works by Titian and a masterpiece of Renaissance painting, on loan from Galleria di Palazzo Pitti in Florence. The painting portrays a l a v i s h l y - c l a d , bejeweled woman on whose identity

m o d e r n a n d ancient critics are

d i v i d e d : a n o b l e w o m a n , p e r h a p s E leonora Gonzaga, Duchess of Urbino, or an unknown courtesan?

In order not to miss the chance to admire such a masterpiece you have nothing else to do but contact the call center of the Best Union Group that manages the ticketing and booking for the Venetian institution to get a quick and reliable reservation online or by phone.

Visit www.palazzogrimani.org

In fact, according to the latest survey especially in Anglo-Saxon scholars’ opinion, it seems that the painting is no real portrait of anybody, but an image of feminine idealized beauty. Recently restored by Opificio delle Pietre Dure in Florence, the masterpiece was taken in Venice thanks to a series of exchanges between public museums. The painting Visions by Hieronymus was in fact hosted for a few months at Palazzo Pitti on loan from Palazzo Grimani. The exhibition has been designed by Giulio Manieri Elia and Fausta Navarro and promoted by the Superintendence for the Historical, Artistic and Ethno-

Anthropological Heritage and for the museum complex Polo Museale of the City of Venice and the municipalities in the Gronda lagoon and produced by Venice Academy.The work, located in the so-called Hall of the Tribune, is also accompanied by a series of artworks restored by Opificio delle Pietre Dure, made by Patrizia Reitano with the direction of Marco Ciatti after accurate campaign of scientific investigation.

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“LA BELLA” BY TITIAN AT PALAZZO GRIMANI IN VENICE

For his part Zanetti said: “The e-ticketing is the core of our business. We work on three market areas: sports, exhibitions and entertainment such as theme parks and attractions, also we provide control and access systems in stadiums and in trade fairs. Cesena Football Club is our historical customer, I am very

pleased to introduce this service for the white-and-black supporters and for those of the visiting team. This is a club who has believed in his arena, fully covered and equipped with every service, besides having invested annually in infrastructures."

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CESENA FOOTBALL CLUB : THE PR INT@HOME OPT ION IS THE R IGHT CHOICE

Since 1999 Best Union stands for technological innovation, keeping always an eye on the enjoyment of the event for the client in the utmost comfort and convenience. Thanks to our services you can print the ticket of your favorite team from home, sitting comfortably in front of your PC. Could it be easier than that?

T he Pr in t a t Home option o f B e s t U n i o n e -t i c k e t i n g , after being success fu l ly

experimented b y F . C .

In te rnazionale M i l a n o ,

colloquially known as Inter Milano, has now

landed i n Romagna region too, as it will also be

used by the Cesena Calcio football club. The agreement was signed by

the patron of the club, Giorgio Lugaresi and Massimo Zanetti, Head of Major Clients at Best Union.The partnership was presented on November 12th at the press room of the Manuzzi Stadium in Cesena and the president had words of praise for this innovative system: "We gladly accepted the proposal of Best Union. We are strongly aware of the issues experienced by our fans who want go to the Manuzzi Stadium. Last game was attended by twelve thousand people. It happened that some of our

supporters had to wait half an hour in a long line at the box office. We do not want to ignore the problem and the print@home option is the ideal tool to solve it. We are happy to be among the first to adopt this service.”

Visitwww.cesenacalcio.it

Ticketswww.vivaticket.it

T h e G r e e k Theatre will host the

5 0 ° C y c l e o f C l a s s i c a l Plays, the event dedicated to the drama and the ancient drama which will be held in Syracuse from May 9th to June 22nd , 2014, celebrating the centenary of INDA Foundation.This year Aeschylus with the Oresteian Trilogy Agamemnon , Choephor i , Eumen ides and Aristophanes with the Wasps will be staged in the event that attracts to Sicily theatre lovers from around the world.The Oresteian Trilogy represents a single story divided into three episodes, with its roots in the myths of ancient Greece: the murder of Agamemnon by his wife Clytemnestra, the vengeance of their son Orestes who kills his mother, the persecution of matricide by the

Furies, and his final acquittal by the court of the Areopagus.I n t h e c o m e d y T h e W a s p s , Aristophanes' satire is directed against the passion of the Athenians for the excitement of the law-courts with the juries composed almost exclusively of elderly jurors.The play represents an attack on the judicial system, however an attack not finalized, maybe the author was afraid of antagonizing too much one of the most important centers of Athenians power.One unmissable season then and Vivaticket will give logistical support in the online presale of tickets to ensure the full success of one of the main cultural events of 2014 summer.

GREEK THEATRE OF SYRACUSEAnother successful partnership for the Best Union Group

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The e-ticketing service for online sales in 2014 was awarded to Charta, part of the Best Union Group. The service will cover all the shows and theatre plays organized

by the INDA Foundation, the National Institute of Ancient Drama that, on the centenary of its foundation, is developing the ambitious project to revive ancient

drama by putting it back on the stage of a great theatre.

Visit www.indafondazione.org Tickets www.vivaticket.it

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Once again in 2014 too, we renew the invitation to participate at the 9th edition of Teatro del Silenzio, in the natural amphitheatre in Lajatico (Pisa). The event that warms up the Tuscan hills every year, will see starring the voice of the most beloved tenor, Andrea Bocelli on July 20th and the concert by Maestro Ennio Morricone on July 22nd. Andrea Bocelli, Honorary President of the Teatro del Silenzio Association, has conceived a unique place where he could convey his world of music and emotions. The stunning natural basin of Alta Valdera since 2006 has welcomed prominent artists such as Laura Pausini, Noa, Lang Lang, Nicola Piovani, Placido Domingo, Toquinho, Zucchero, Elisa, Jose Carreras and Katherine Jenkins. However music was not the only star on the hills of Volterra, also dance and visual arts have been represented. In fact, on the stage of the Teatro del Silenzio dancers such as l'etoile Roberto Bolle and Eleonora Abbagnato gave their performances, and every year artists such as Igor Mitoraj, Arnaldo Pomodoro, Marco Ceroli, Hans Peter Ditzler, Kurt Laurenz Metzler,

Venio Santoni and Giuseppe Carta have dedicated their work to t h e shows

The whole structure of the theater is set up specifically for t h e

event and dismantled immediately after the last show, so as to return the hill to its unspoiled state and then to a new season dedicated to the cultivation of wheat.The stage is completely uncovered and challenges each year the weather conditions, allowing perfect integration into the surrounding

landscape. The free sale started on December 6th through the

circui t Vivaticket and also on the por tal www.vivaticket.it of the Best Union Group.

We are really proud for having signed such a prestigious partnership and now more good news, by purchasing a ticket for Bocelli's Show

at the Teatro del Silenzio on July 20, 2014 fans will receive a coupon code that will allow to buy a discounted ticket for Morricone's concert on the 22nd of July.

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Visit www.citysoundmilano.com Tickets www.vivaticket.it

VIVATICKET AND BEST UNION FOR BOCELLI AND MORRICONE AT TEATRO DEL SILENZIO

T e n years r i c h i n productions, co-productions, projects, international collaborations that have put the capital of Campania at the same level of other European capitals.A n i m p o r t a n t anniversary that the theatre decided to celebrate by offering a s e a s o n t h a t enshrines the better - for performers, writers and directors - tradition and contemporary theatre.REGALA IL TEATRO is the special package intended for the occasion: an offer created around exemplary texts of the dramaturgy born in the shadow of Vesuvius, and not only, but it also includes significant rewrites of literary works not written for the

t h ea t e r, b u t t ha t p r o ve extraordinarily available to

be represented.T h e

"matriarchal" story in the new creation o f E m m a Dante, the

t i m e l e s s grandeur of

W i l l i a m

Shakespeare, the hardness and s o f t n e s s o f t h e

dramaturgy of Raffaele Viviani, the Naples between intelligence and

feeling of Raffaele La Capria...Where could you find a better idea for a special Christmas present? A special occasion to give as a gift with the best of the theatre production, saving money too!

A n e x t r a o r d i n a r y offer: a card for four shows to be chosen among nine, at forty Euros only!

Best Union group is proud to support the Teatro Stabile of Naples, a l so in th i s season,

p r o v i d i n g t h e m o s t advanced techno logies

ticketing and booking online and via call center with Vivaticket.it.

Visitwww.teatrostabilenapoli.it

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THE TEATRO STABILE OF NAPLES CELEBRATES 10 YEARS!A precious gift like a great theatre season for the Christmas Holidays

The programme will start in January with the Feuersnot with music by R i chard Strauss, then Otello with music by Giuseppe Verdi, up to Carmen and Don Giovanni by Mozart and Norma by Bellini. Season tickets are on sale from October 13th, while tickets are avaliable from November 24th. Special subscriptions, as always reserved for schools, are available from October 7th. Best Union is present, this year too, in land of Sicily, and manages the presale and online ticketing.

The 2014 season ballets and operas at the Teatro Massimo in Palermo will be characterized by a sophisticated sicilianity of the artists that will perform

it. Actors who have made Sicily famous in the world, in culture and artistic expression and entertainment. From Emma Dante to

Desirée Rancatore and Eleonora Abbagnato - three women who represent the best Sicilian art in the world - and yet Gabriele Ferro, Francesco Zito and Vincenzo Taormina, will not fail to excite the a u d i e n c e of Palermo.

GREAT 2014 SEASON AT THE TEATRO MASSIMOFrom Strauss and Mozart to Bellini, between repertoire and rarities

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Visit www.teatromassimo.it Tickets www.vivaticket.it

Brilliant comedy returns at Teatro Ghione signed by the theater company of Gabriele Pignotta. After the great success of “Ti sposo ma non troppo”, “Scusa sono in riunione” and “Una notte bianca”, the new work “Mi piaci perchè sei così” will be on stage from 10th

December to 6th January. This is the new hilarious comedy written, played and directed by Gabriele Pignotta, with Fabio Avaro,

Viviana Colais and Siddhartha Prestinari. Love is the theme, together with the often irreconcilable differences between

men and women. How many times did we put ourself in the other person's place to really understand him or her? How many times have

we accepted the different way of seeing things of our partner? And yet how is it changing the relationship of the couple and especially towards where is

it going? Can the simple words “I like you just because you are that way” be enough or that is only an excuse to hide the real wish that our partner changes his or her attitude? In short, with this amazing new show, the author gives us yet another opportunity to laugh, have fun but also to reflect on the contemporary world and even about ourselves.

The season of the Roman theater also provides a further high quality billboard with interpreters of the first order. To name a few Giorgio Albertazzi and the Merchant of Venice, Paolo Ferrari in Love

Letters and Sergio Rubini con Di fame di denaro di passione.

A season to live all together. Vivaticket of Best Union Group invites you to visit its website www.vivaticket.it, you will find all reservation services you need online, come and visit us!

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LOVE AND CONFLICTS O N S T A G E A T T EATRO GHIONE

Visit www.teatroghione.it Tickets www.vivaticket.it

Vivaticket and the Best Union Group descend into the arena along with the worldwide famous fighters of Muay

Thai - Thai boxing, in an event that will trigger the Italian fans of this tough but spectacular sport.

On January 25th, at the Mediolanum Forum in Milan, RING WAR will be staged, the event that will see the top Italian and European fighters and

the best fighters in the world.From Italy the athletes of the pro circuit ELITE FIKBMS -

CONI and the Azzurri of the National Team will be present, while from Europe multi-titled athletes from UK,

Ireland, France, Spain and Belarus will perform on the ring.

Directly from Thailand, to challenge them, there will be opponents of the highest level, undefeated champions, the leading exponents of pure combat martial arts at international level.Exciting matches will be scheduled starting from the Pre-Evening, up to the climax of the award of the world title WBC MUAY THAI (WORLD BOXING COUNCIL).On the website www.vivaticket.it you can find all the information on the event and online ticket sale. Vivaticket, part of Best Union Group, is a leader company in box office management. Like the Fighters do when the game gets tough the tough start to play! Now the Show Can Begin!

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NEW CHALLENGES IN THE RING FOR VIVATICKET

Visit www.ringwar.it Tickets www.vivaticket.it

The 2014 Rock Spring Bologna is enriched with a new and unmissable event for demanding fans. From 30th May to 2nd June, after a year off, Rock in Idro is back. The event is now on its sixth edition , moved from Milan to Bologna. A true four-day rock in its purest form at the Joe Strummer Arena where artists like

Iron Maiden, Ska -P, Queen of The Stone Age, Pixies, Biffy Clyro, will perform. The format will be different than previous editions, with spaces

dedicated to musical genres that will go on stage for the first time in this Festival.

The four evenings will be divided with the following schedule: May 30th will be dedicated to electronic music with live sets by major international

artists, May 31st will be the turn of punk rock with the return of the Madrid Ska -P returning from a summer tour in Italy with great success. Sunday, June 1st will go to the metal with the legendary Iron Maiden concert, the British band, milestone of international metal, in their only Italian date of 2014 summer. Finally, on June 2nd the festival turns to indie of Queens of The Stone Age accompanied by Pixies and Biffy Clyro.

And where there is great live music, fun and entertainment, especially in the native Emilia Romagna, how could Best Union not be there? Come and visit us in our portal Vivaticket.it where you will find all the information about

this unique event and you can buy your pass for your journey with the legends of rock, do not miss it ! ROCK

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THE LEGENDS OF THE

ROCK IN IDRO IN BOLOGNA!

Visit www.rockinidro.com Tickets www.vivaticket.it

Primavera Sound, which has been taking place in Barcelona since 2001, has consolidated i tself as a model reference and is internationally considered an unmissable event. During its fourteenth edition, it will feature, for now, Neutral Milk Hotel, Jeff Mangum's leader, Canadians Arcade Fire, who will present his new album "Reflektor," and the Pixies, who will play excerpts from their new album, the first since "Trompe Le Monde" in 1991. Primavera Sound has always stood for a music

offer always diverse and sensitive to emerging bands, f lanked by

established artists of international renown. Over the past twelve years, the festival has seen

alternating on stage the largest range of artists

including the Pixies, Aphex Tw in , Ne i l Young, Sonic Youth, Portishead, Pet Shop Boys, Pavement, Echo & The Bunnymen, Lou Reed, My B loody

Valentine, El-P, Pulp, Patti Smith, James Blake

and many others.

Great events to be managed in 2014 also in Spain for the Best Union Group. In the increasingly vital Barcelona,

capital of Catalunya, on the occasion of Primavera Sound, May 29th to 31st at the Parc del Forum yes, we will be there, with our pre-sales services online on Vivaticket.it.

The Catalan event represents once aga in t he U rban Fe s t i va l pa r excellence, and this is clearly reflected in the quality and innovation of its line-ups that exude coherence, eclecticism and the love of risk-taking. For all details and booking on line we are there to satisfy your needs and requirements!

Visitwww.primaverasound.es

Ticketswww.vivaticket.it

IN BARCELONA WITH BEST UNION AT

PRIMAVERA SOUND YOU CAN’T MISS IT!

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Lucca Comics & Games, the international festival of comics, illustration and games, leader in Italy and not only there, finished on

November 3rd after breaking the record turnout.

During its four days the event has registered 217,646 "ticketing" visitors (that means visitors who bought a daily ticket or a pass). Additionally, we can include the number of free entries (exhibitors, press, guests), topping 260,000 visitors; moreover, if we take into consideration all free entrance events (cosplay throughout the city, o p e n a i r concerts, Palazzo Ducale's exhibits, all comics-related events), we can estimate a total of more than 380,000 visitors. Figures are important and they testify the constant growth in participation that this festival reaches every year. “We will treasure the 2013 festival - declared Renato Genovese , director of Lucca Comics & Games - and we are already working to arrange an even better Lucca Comics & Games 2014 in every single aspect: logistics, visitors' reception, cultural

and commercial offers, and innovation. It is impossible to forget the emotions we felt from the event this past year, as it is

impossible to forget the work of our staff, composed by professional and motivated collaborators who have once again surpassed their own limits”. The event was covered by the national media with 27 television services, radio has had passages through 13 stations as well as numerous services in radio has local and national print media, as well as countless articles on the web and social networks.Throughout all this we were there too. Vivaticket by Best Union, long-standing partner of the Tuscan festival for everything related to the advance sale online, shipping of admission tickets and on-site staffing. Where a big event takes place, we are there too, with our cutting-edge organization that can handle large flows and increasingly demanding customers.

See you at Lucca Comics & Games 2014!Visit www.luccacomicsandgames.com LU

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BEST UNION AT LUCCA COMICS & GAMES 2013! HUGE SUCCESS OF PUBLIC AND TICKETING SALE

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BEST NEWSW O R L DWINTER 2014

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ITALY UAEU K U S ASINGAPOREF R A N C E

bestunion.comvivaticket.it Merry

Christmasand Happy

New Year!