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BEST – Built Environment Sustainability Training Launch 23 May 2013

BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

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Page 1: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

BEST – Built Environment Sustainability Training Launch

23 May 2013

Page 2: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Dr Julie Gwilliam Director, BEST:

Built Environment Sustainability Training

Page 3: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Aims

BEST seeks to:

– enable a transition to a lower carbon, sustainable built environment sector

– through the funding, development and provision of new training courses

Page 4: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Aims

BEST seeks to:

– unite stakeholders with responsibilities for skills in:

• Energy

• Water

• Waste

• Construction

Page 5: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Partners

Programme Lead:

Welsh School of Architecture,

Cardiff University

Joint Sponsors:

Page 6: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Introduction

• Funding: European Social Fund • Priority 3 Improving Skill Levels & the Adaptability of the Workforce

• Theme 2 Skills For Knowledge Economy: Higher Level Skills

• Training project budget: Maximum £5,747,000

• Intervention rate: Up to 50%

Page 7: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Aims

BEST seeks to create:

– 10 year strategy

&

– Training delivery roadmap

for built environment sustainability education

to better equip businesses, employees and training providers in Wales

Page 8: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Introduction

Key stages

• Phase 1 (to July 2013):

• Development of skills needs analyses

• Proposals for current training needs

• Phase 2 (to July 2015):

• Procurement and pilot delivery of training

• Monitoring & Reporting on the above

Page 9: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Structure

Low Carbon Energy

Lead:

Summit Skills,

Contributors: Asset

CITB CSkills EST

E&U (S.G.)

Waste

Lead: CEW

Contributors:

Asset / CITB Cskills ProSkills

SummitSkills , E&U (S.G.)

Water

Lead: Energy Saving

Trust

Contributors: Asset EST

SummitSkills E&U (S.G.)

Construction

Lead: CITB Construction

Skills

Contributors: Asset CEW

ProSkills SummitSkills

Existing Build: Lead – Asset Skills Contributors: CITB Construction Skills, EST, SummitSkills, E&U (S.G.)

New Build: Lead – CITB Construction Skills, Contributors: Asset, SummitSkills, E&U (S.G.)

Page 10: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Objectives

• Strengthen the knowledge base, supporting the knowledge economy.

• Focus upon up-skilling the existing workforce

• Redress gender imbalance issues

• Support uptake & promotion of females entering/gaining occupational qualifications

Page 11: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Objectives

• Ensure that the strategy, courses & skills delivered are evidenced and relevant

• Increase capacity for forward planning in skills for the sector.

• Collaborate with existing projects/organisations & avoid duplication

Page 12: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Objectives

• Respond to the need for advanced qualifications

• Focus on higher level / professional skills Level 4 & Above

• Enable skills development & progression from typical L2 craft skills/qualifications towards L3, L4

• Delivered in a flexible and accessible manner e.g. distance, blended and e-learning.

Page 13: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Learning on the Move

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Blended Learning

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Objectives

• Through a central Education for Sustainable Development and Global Citizenship role:

– Investigate existing delivery of the ESDGC agenda within Wales

– Research best practice from wider UK and international delivery

– Ensure training embeds agenda within new courses

– Suggest modifications to existing courses

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Objectives

• Through a central Equality and Diversity role:

– Deliver tailored funded support for business development

– Enable adoption of equality and inclusion policies in relevant industry in the convergence area

– Support changes in practice to enable business: • to employ the best people from the widest pool of talent

• Retain a happy and productive workforce

Page 17: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Targets

Total participants: 560 Gaining qualifications: 250 Employers assisted: 240 Adoption / improvement of Equality & Diversity strategies & systems: 125

Page 18: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Next Steps

• Skills Needs Analyses: Spring 2013

• Programme awareness raising: Ongoing

• Procurement workshops: North & South Wales

• Staged open procurement of

priority training courses: Ongoing

1st stage – May 2013

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Legacy

BEST aims to leave a lasting legacy on the training and up-skilling in sustainable practises of the existing workforce in the Welsh Built Environment sector, not least through its 10-year strategy, but also through commissioning new pilot training courses.

These courses aim to set Wales apart and create a precedent for their development in neighbouring nations.

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Contact Us

North Wales Launch Event: 23rd May 2013, Venue Cymru, Llandudno

web: www.best.cf.ac.uk @best_wales email: [email protected]

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John W Edwards,

Assistant Director, CADW

Sustaining Traditional Buildings in Wales

Page 22: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

www.cymru.gov.uk

www.cadw.wales.gov.uk

Sustaining Traditional Buildings in Wales

John Edwards MA, DipBldgCons, BCAS, CEnv, FRICS, FCIOB, IHBC

Assistant Director

Page 23: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

We need energy efficiency and sustainability!

Climate change – our biggest threat!

•Flooding – effecting buildings

requiring well informed

mitigation.

•Making sure retrofit delivers

energy efficiencies and is

sustainable.

•Re-cycle, Re-use – ensure

retrofit does not create waste

problems!

Page 24: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Traditional buildings

Page 25: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

All traditional buildings

Page 26: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Republic of Ireland 10%

Northern Ireland 16%

Scotland 20%

England 22%

Wales 34%

Traditional Buildings – how many?

Percentage Built pre 1919

Page 27: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Republic of Ireland 10%

Northern Ireland 16%

Scotland 20%

England 22%

Traditional Buildings – how many?

Percentage Built pre 1919

Wales 34%

Page 28: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

These buildings are the different

Modern Traditional

but this is not understood by the majority…

THE PROBLEM!

They perform differently

ENGLISH HERITAGE

Page 29: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Treated the same – when it should be different

Treated differently – when it should be the same

Page 30: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Treated the same – when it should be different

Treated differently – when it should be the same

Page 31: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Treated the same – when it should be different

Treated differently – when it should be the same

Page 32: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Wall build up

Build Desk U-value 2.56 W/m2K Insitu U-value 1.75 W/m2K

Lime Plaster 15

Granite 400

Cement render 13

Lime roughcast render 25

Overall 453mm

Solid wall (homogenous)

Solid Walls U-Value Research by the SPAB

Courtesy Caroline Rye / SPAB

Walls – what is the thermal value?

Page 33: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Wall build up

Build Desk U-value 2.56 W/m2K Insitu U-value 1.75 W/m2K

Lime Plaster 15

Granite 400

Cement render 13

Lime roughcast render 25

Overall 453mm

Solid wall (homogenous)

Solid Walls U-Value Research by the SPAB

Courtesy Caroline Rye / SPAB

Walls – what is the thermal value?

46.3% better

Page 34: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Walls with Cavities – Limestone & Plasterboard

Insitu U-value 0.96 – 0.97 W/m2K Build Desk U-value 1.90 W/m2K

Wall build up

Gypsum skim 3

Plasterboard 13

Cavity 10

Limestone (ashlar) 170

Overall 196mm

(Without Dry Lining = 2.0 W/m2K)

Courtesy Caroline Rye / SPAB

Walls – what is the thermal value?

Page 35: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Walls with Cavities – Limestone & Plasterboard

Insitu U-value 0.96 – 0.97 W/m2K Build Desk U-value 1.90 W/m2K

Wall build up

Gypsum skim 3

Plasterboard 13

Cavity 10

Limestone (ashlar) 170

Overall 196mm

(Without Dry Lining = 2.0 W/m2K)

Courtesy Caroline Rye / SPAB

Walls – what is the thermal value?

95.9% better

Page 36: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50

In-s

itu

U-v

alu

es

(W

/m2

K)

Build Desk U-values (W/m2K)

BuildDesk/In-situ U-value Comparison

In-situ U-values

Linear (Build DeskU-values)

Overestimates In-situ U-

value performance.

Underestimates

In-situ U-value

performance in

79% of cases.

Walls – what is the thermal value?

Page 37: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Poor maintenance = dampness and …. Heat Loss

Traditional buildings misunderstood

Page 38: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Poor maintenance = dampness and …. Heat Loss

Traditional buildings misunderstood

Page 39: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Poor maintenance = dampness and …. Heat Loss

Traditional buildings misunderstood

Dampness can increase heat loss by over 30%

Page 40: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Appropriate

Professional

Expertise

Correct/

Appropriate

Work

Specified

Appropriate

Craft Skill &

Expertise

Deployed

Work

Properly

Undertaken

b

Sustaining traditional buildings

Whose responsible?

Page 41: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Lack of

Professional

Expertise

Risk of

incorrect/

inappropriate

Work

Specified

Wrong Craft

Skill &

Expertise

Deployed

Wrong

Work !

Whose responsible?

Sustaining traditional buildings

Page 42: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Appropriate

Professional

Expertise

Correct/

Appropriate

Work

Specified

Inappropriate

Craft Skill &

Expertise

Deployed

Work not

Properly

Undertaken

b

Whose responsible?

Sustaining traditional buildings

Page 43: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

1. A quarter of professionals find it difficult to specify traditional materials because of a lack of knowledge!

2. Almost two thirds of professionals felt that their formal education did not prepare them adequately for working on pre 1919 buildings.

3. New recruits are not considered to be adequately prepared for the built heritage sector.

4. For mainstream professionals, 35% of their work is on pre 1919 buildings whereby it equates to 76% of conservation or heritage specialists workload.

Training & Education today

Knowledge of the professions / surveyors/specifiers

Knowledge gap research by the National Heritage Training Group 2007

Page 44: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

1. 100% of mainstream craft training /assessment on new construction.

2. Majority of professional /technical undergraduate training based on new construction.

3. Only half the construction industry output is in new construction (some estimate it is less).

4. Miss match on what it required and what is delivered. 5. 85% of the buildings that will exist in 2050 are with us today. 6. Sustaining existing buildings require knowledge, skills and

expertise in work to existing buildings.

Training & Education today

IMPORTANT ISSUES

Page 45: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

1. 100% of mainstream craft training /assessment on new construction.

2. Majority of professional /technical undergraduate training based on new construction.

3. Only half the construction industry output is in new construction (some estimate it is less).

4. Miss match on what it required and what is delivered. 5. 85% of the buildings that will exist in 2050 are with us today. 6. Sustaining existing buildings require knowledge, skills and

expertise in work to existing buildings.

Training & Education today

Appropriate training is required –

to sustain one third of the Wales building stock

IMPORTANT ISSUES

Page 46: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

“Research has shown that existing single glazed windows can easily be

upgraded to provide better U Values than provided by

replacement modern double glazed windows – costing less

and a greener approach”

Did you

know?

Research by

Historic

Scotland/English

Heritage/ Glasgow

Caledonian

University

Does mainstream understand?

What is the real knowledge gap?

Page 47: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Character and Aesthetics

No Listed Buildings and no Conservation Areas

but still lots of character!

Page 48: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Character and Aesthetics

Suitable for External Wall Insulation?

Page 49: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Character and Aesthetics

Suitable for External Wall Insulation?

Page 50: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Cared for by conservation experts…

•Listed Building /Scheduled Monument Consents

•Building Regulation exemptions

•More likely to have proper expertise

•Green Deal – more expert approach

Page 51: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Will mainstream properly care for these?

•No planning consents for most measures

•Building Regulations – ‘Special Considerations’ –

but will they be applied for or granted?

•Much less likely to have proper expertise – from

‘mainstream’

•Green Deal – risks to buildings, paybacks.

Unlikely to receive ‘expertise’ from the Green

Deal Advisor

Page 52: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

• Ministerial Skills Summit 2012

• Ministers Historic Environment Group (HEG)

• HEG Climate Change Sub Group

• HEG Skills Sub Group

• Historic Environment Strategy

Cadw

Sustainability, climate change, knowledge,

skills and training

Subsequent actions….

Page 53: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Knowledge: Sustainable Traditional Buildings Alliance (STBA) and its partners (e.g. CIOB,

CIAT, RIBA, IHBC, SPAB, Good Homes Alliance, Historic Scotland, English Heritage), Sector Skills Councils, BRE, CEW/WLZCH, Existing Homes Alliance Cymru and its partners. Cadw research and that of its partners and collaborators.

Training: Development of NOS for Green Deal Installers and Advisors for older and

traditional buildings, ‘Certificate in Energy Efficiency Measures for Older and Traditional Buildings’ (with Asset Skills), WLZCH/ CEW seminar series and other awareness sessions. Working with Construction-Skills, Asset-Skills, BEST, Wales Traditional and Sustainability Skills Advisory Group, Universities.

Training based on “Knowledge”

Cadw working on Best Practice (not necessarily

Common Practice) with others

Page 54: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Cadw working with BEST

To promote a better understanding

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To help sustain the traditional buildings

of Wales – 1 in 3 of all buildings

Cadw working with BEST

To promote a better understanding

Page 56: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Sarah Harris - Programme Manager, BEST

Developing and delivering training under BEST

Page 57: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

What does the BEST Programme offer to providers?

• An opportunity to broaden curriculum offer

• Research based information on training needs

• Outline course content to support the development of new courses

• A grant of up to 50% of the development and delivery costs

• Technical advice and support to build blended learning models

• A centralised e-learning platform for providers to use

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Funding available

• Grant provides 50% of costs of development and delivery

• Providers need to provide 50% match

– Staff time

– Overhead costs

– Participant time

Page 59: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Zoe King, Communications & Business Engagement Officer, BEST

Equality and Diversity Support for Employers

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• Specific targets related to equality and diversity – profile of participants & support for business.

• Tailored support to help businesses adopt of improve ways of working.

• Any size company is eligible and support is tailored.

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Why have the targets?

• The sector continues to have underrepresentation from several areas of society.

• The image of the sector is improving in this respect, but the workforce profile suggests there is some way to go.

• Women in informal or non-paid roles.

• Recent EHRC report – ‘green shoots of delivery’ and ‘just one thing’.

Page 62: BEST – Built Environment Sustainability Trainingsites.cardiff.ac.uk/best/wp-content/blogs.dir/182/files/...Aims BEST seeks to create: – 10 year strategy & – Training delivery

Current Challenges

• Skills shortages in specialist areas.

• Loss of valuable skills and experience with retirement of older generation.

• Under-employment of fit for work disabled people.

• Visible ethnic minority people are still persistently underrepresented in construction training, employment and the supply chain.

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Benefits of inclusivity

• Finding the best people and filling skills gaps.

• Reducing recruitment costs.

• Ensuring a highly motivated workforce.

• Reducing the risks of tribunal costs.

• Understanding your customers and finding new markets.

• Small or medium sized business – ensuring a place on procurement lists.

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Support Available

• A baseline assessment of current performance in this area – online or face-to-face meeting.

• Tailored guidance on realistic steps to improve performance – agreed action plan.

• Small changes can have a big impact.

• Guidance and support through the process – templates and toolkits to be developed.

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Further information

• www.best.cf.ac.uk

• Contact Natasha Owens on 029 2087 0990 or 029 2087 0939

[email protected]

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Lara Hopkinson - ESDGC Manager, BEST

Education for Sustainable Development and Global Citizenship

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North Wales Launch Event: 23rd May 2013, Venue Cymru, Llandudno

Contact us:

web: www.best.cf.ac.uk @best_wales email: [email protected]