Berkshire Care Services Directory 2014/15

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2014/15

The independent guide to choosing and paying for care

BerkshireCare Services Directory

in association with

Established in 1979 and set in extensive grounds on the edge of Twyford, this well appointed home offers excellent nursing and residential care.

Bridge House is an attractive Georgian period home set in a tranquil location enjoying stunning views over the River Loddon and the open countryside beyond. Good local and regional public transport links, together with the excellent amenities of Twyford, are within easy walking distance.

The friendly and experienced staff have established a reputation of providing high quality nursing care. A variety of bedrooms and suites within the home provide attractive views and with attentive staff assure a comfortable stay, being well supported and cared for.

Bridge House Nursing Home 64 High Street Twyford Berkshire RG10 9AQ

Bridge House of Twyford – in the heart of the community

You are welcome to drop in and view the home anytime, or call our home Manager, Anne Edwards, to arrange a visit or to find out more information on: 0118 934 0777

BRIDGE HOUSE o f T WYFORD

REGISTERED NURSING HOME

Corporate colour

Bridge House Master Logo.indd 1 13/07/2012 13:34

3Visit www.carechoices.co.uk for further assistance with your search for care

Contents

Introduction 4 How to use this Directory

Berkshire Care Association 6 Raising standards in care

Where do I start? 8First steps and assessments

Helping you to stay independent 9 Local services, information and support

Making life easier in the home 12Solutions, equipment and aids to help

Services for carers 18Assessment, benefits and guidance

Care in your own home 20How it can help

Living with dementia at home 24Family support, respite and services

Paying for care in your home 28Understanding your options

Home care providers 31 A comprehensive list of local agencies

Housing with care 37The different models available

Specialist services 38Disability care, advocacy and End of Life Care

Care homes 41Types of homes and activities explained

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

Dementia 43Best practice care and support

Paying for residential care 46 Understanding the system

Important information 48Further help and information

Residential care in Berkshire 53Comprehensive listings by region

Useful contacts 66Useful local and national contacts

Index 69

Essential checklists

Home care 27Care homes 42Residential dementia care 45

Alternative formats This Directory is available electronically at www.carechoices.co.uk where there is a Browsealoud option for those requiring the information in spoken word.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Introductionhome may be the option that best suits your circumstances. What you can do to make life easier at home, what is available and how you can access it starts on page 9. A list of local home care providers who can help begins on page 31.

Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 27, another addressing care homes is on page 42 while one covering residential dementia care is on page 45.

Comprehensive lists of care homes and care homes with nursing in Berkshire start on page 53.

Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 48.

For ease of use, throughout this Directory services are described as coming from 'Adult Social Care'. Details of your local Council's department are opposite.

Welcome to this edition of the independent Berkshire Care Services Directory, which contains information for adults looking for care or support within the County, whether you are paying for it yourself or receiving support from the council.

Staying as independent as possible is important to everybody. This Directory contains information about the care and support services available to enable you to do this when remaining at home, moving into a housing with care scheme when you need to, or within a care home or care home with nursing environment.

Your first step to accessing services is to arrange an assessment by your local Adult Social Care department to establish your specific needs. This is free, irrespective of your income, available to all and discussed on page 8. It will lead to determining if you are eligible for some financial support via a Personal Budget, which allows you to buy in your own support and take control over your situation. Often called ‘personalisation’, this model of social care puts you at the centre of the process and is discussed on page 8 .

Alternatively, your circumstances may mean you are classed as a ‘self-funder’, with the means to pay for your care. This is discussed on page 28 for those paying for care at home and 46 for those paying for residential care. You will find information on any benefits still available to you explained on page 19.

Support or care to remain living in your own

As Publisher of this Directory, Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function.

Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

Whatever your care needs, this Directory, our helpline and website will be able to point you in the best direction, however you would like care information presented.


Contacting your local Council

Bracknell Forest Council www.bracknell-forest.gov.uk

Customer services Time Square Market Street, Bracknell, Berkshire RG12 1JD Tel: 01344 352000 between 8:30am-5:00pm Monday to Friday (not open at weekends or Bank Holidays)

Email: [email protected]

In writing Easthampstead House Town Square, Bracknell, Berkshire RG12 1AQ

In an emergency If you need to speak to a social worker outside normal office hours please contact the Emergency Duty Team on 01344 786543.

Bracknell Adult Social Care Hub

An online information point.

http://ihub.bracknell-forest.gov.uk/kb5/bracknell/asch/home.page

Reading Borough Council www.reading.gov.uk

Reading Adult Contact Team (ReACT) is the first point of contact for older people and adults with disabilities who wish to access Adult Social Care Services.

PO Box 2624 Reading RG1 7WB Tel: 0118 937 3747

In an emergency Outside normal office hours telephone the Out of Hours Duty Team on: 01344 786543.

Slough Borough Council www.slough.gov.uk

All contacts and referrals to Adult Social Care are made via The First Contact Team on: 01753 475111 (option 1) or by email: [email protected]

The First Contact Team will gather information and identify if someone is eligible to receive

services and/or provide information and advice on other services that are available to them.

In an emergency For out of hours social care issues including child protection call: 01344 786 543.

The Royal Borough of Windsor and Maidenhead (RBWM) www.rbwm.gov.uk

Customer Service Centres St Ives Road Maidenhead SL6 1RF

and

York House, Sheet Street Windsor SL4 1DD Tel: 01628 683800 (8:00am-6:00pm Monday to Friday)

Access Services York House, Sheet Street Windsor SL4 1DD Tel: 01628 683744

In an emergency Out of Hours Duty Team: 01344 786543

A customer service centre contact form is available online at: www.rbwm.gov.uk

West Berkshire Council www.westberks.gov.uk

West Street House West Street Newbury West Berkshire RG14 1BZ Tel: 01635 42400 Email: [email protected]

Market Street Newbury West Berkshire RG14 5LD Tel: 01635 42400 Email: [email protected]

Turnhams Green Park Pincents Lane Tilehurst Reading West Berkshire RG31 4UH Tel: 01635 42400


Email: [email protected]

In an emergency Out of hours, please call the Emergency Duty Team on 01344 786543 for emergencies regarding social care for adults and children.

Social Care info Point (SCiP) SCiP is the online West Berkshire Adult Social Care information point and provides details of services, organisations and activities to support adults in West Berkshire to live independently.

Visit: http://search3.openobjects.com/kb5/westberkshire/asch/home.page

If you don’t find what you are looking for, or need further assistance please phone: 01635 503050 or email: [email protected]

Wokingham Borough Council www.wokingham.gov.uk

Adult Community Care Civic Offices, Shute End, Wokingham RG40 1BN Tel: 0118 974 6772 Email: [email protected]

In an emergency For contact outside of office hours in an emergency telephone: 01344 786543 or 01344 786535 Minicom: 01344 786514

Wokingham Information Network An online and telephone based guide to services, support, organisations and activities for families and adults in the Wokingham Borough.

Visit: http://info.wokingham.gov.uk/kb5/wokingham/info/home.page

Berkshire Care Association (BCA) was formed in 2002 to support care providers and those working in, or associated with, care across the county. Formerly known as BARCH, BCA lead the way in the UK by amalgamating care services (care and nursing homes, domiciliary care and learning disability services), recognising the similarities and yet acknowledging the individuality of service type and need.

We offer advice and guidance, support networks through meetings, conferences and events, and organise training and workshops where there are industry gaps or bespoke requests. With a motto of ‘Raising Standards’, we aim to promote best evidence-based practice to the sector, its staff and service users, by working in partnership with all organisations and services. We endeavour to keep care organisations in Berkshire and on the boundaries of the county updated with changes in legislation and care delivery, as well as share information and experiences.

As a not-for-profit organisation, we independently represent care service providers

at relevant meetings, including, but not limited to, NHS and Local Authority (LA) meetings, from hospital admission avoidance and discharge planning to safeguarding and funding needs, (and many more besides). We believe it is essential to have the input of providers, staff and service users to inform relevant discussion and enable free and independent communication. As a democratically-elected board of willing volunteers, in a county of six LAs, seven Clinical Commissioning Groups, and two major hospitals, let alone the never-ending changes within health and social care, it is no small ask.

BCA also has a long and successful history of hosting projects and assignments on behalf of government agencies, from Skills for Care, LAs and currently (2014) the Prime Minister’s Dementia Challenge. By working professionally but independently with a sector-specific focus, we are able to speak honestly and knowledgably about the reality of matters affecting care delivery and commissioning, staffing and regulation.

Berkshire Care Association


By representing the sector collectively, we are a strong voice. By being a BCA member you can influence that voice to ensure your organisation, service users, families and staff are represented as they wish to be.

BCA recognises care services must deliver a package of excellence, and offer our knowledge and experience to services in promoting quality provision and the highest standards of care.

Care services and their staff, whatever the setting, look after the most vulnerable in society. Acknowledging the barrage of negative media coverage of care in recent years, BCA recognises that it is imperative for service users, their families and friends have trust in care services on offer – trust is the whole theme of care. To enable trust, each service provider and their staff must ensure all elements of their workforce are beyond ‘adequate’ or ‘standard’ – we must aim for ‘excellence’. ‘Ok’ is not good enough. Training and development, continuously striving for improvement, asking for and receiving and participating in feedback are essential for quality in all levels of service. BCA has the knowledge and experience to guide services and partners to understanding service provision and delivery, despite the complexities of the current financial and legislative climate.

BCA has a raft of tools and experience to share with providers – from documentation in care delivery and analysis, to a buying consortium and best deals on products and services. We believe by working in unity together, sharing knowledge, experience and skills, and learning from each other we can make the world of care in Berkshire a good place for people to live and work.

Benefits of BCA membership

• Impartial and knowledgeable information, guidance, support and advice on all aspects of care delivery, employment of staff, meeting regulations etc.

• Regular meetings and events.

• Advice line.

• Keeping up-to-date with local and national changes and best practice.

• Promote your service using the BCA logo as an indicator of being informed and participative in local networks.

• Bespoke training.

• The collective voice representing the sector locally and nationally.

• Raise issues or concerns (on your behalf where requested).

• Reduced costs to BCA training and events.

• Discounts with local and national suppliers and services.

• Access to documents, policies and procedures, forms etc, and of course a free copy of the BCA care planning and documentation resource pack – online, on email and in hard copy.

• Networking opportunities.

And lots more – come and join us! Membership costs: £175 per organisation per annum.

Representation

Solutions

Sharing a voice

Informed

Infection prevention and control

Workforce development

Inspection preparation and action planning

Safeguarding

Advice

Learning and development

Understanding and professional

Partnership: working together for better lives for Berkshire people


BCA is a not-for-profit organisation

Raising Standards in Care Domiciliary Care Care homes: residential and nursing Learning Disabilities

Berkshire Care Association Ascot Priory Priory Road Ascot, Berkshire SL5 8RS Tel: 01344 893469 Email: [email protected] Web: www.Berkscare.co.uk

The way councils provide services to eligible adults and their carers is called ‘personalisation’. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money in order to pay for the care services they need without direct council involvement.

People receive an assessment of their needs and finances by social workers who will also involve and consider the needs of carers. If eligible for support from the council you can be allocated a Personal Budget.

The term ‘Personal Budget’ describes the amount of money that will fund a person’s care and support costs. It is calculated by assessing a person’s needs. It is spent in line with a support plan that has been agreed by both the person and their council. It can be either a full or a partial contribution to such costs. The person may also choose to pay for additional support on top of the budget. Any eventual contractual agreement for services is between the individual and their care provider, not the council.

A Personal Budget may be taken by an eligible person:

• in the form of a direct (cash) payment, held directly by the person or where they lack capacity, by a ‘suitable person’;

• by way of an ‘account’ held and managed by the council in line with the person’s wishes for example to pay for community care services which are commissioned by the

council, or as an account placed with a third party (provider) and accessed by the user in direct negotiation with the provider; or

• as a mixture of the above.

Personal Budgets cannot currently be used for paying for residential care.

The key to accessing all this begins with an assessment of your care needs and your financial circumstances by Adult Social Care.

Your assessment

You have a legal right to an assessment of your care needs and finances. Councils are statutorily obliged to provide this to you regardless of whether you access their services. The assessment (which is free) will consider your personal circumstances such as:

• how you can best be supported to live as independently as possible;

• your home and how you are coping in it;

• your emotional well-being;

• your diet;

• any health and medical treatments you need; and

• your financial status and any benefits you may be claiming.

You will need to contact Adult Social Care, who

Where do I start?


are responsible for this process. Contact details are on page 5.

Once Adult Social Care has an understanding of your care and financial needs, the next stage is to determine what services you are eligible for and who will pay for them.

Information on paying for care can be found on page 28 for those receiving home care and 46 for those moving into a care home.

If you have been admitted to hospital and either you, your family, your carers or the ward staff think you need care on discharge they may refer you to the discharge team for an assessment. The team is multi-professional, made up of social workers, carers’ officers, mental health workers and housing officers.

Assessments from hospital

Your assessment will take place on the ward and a plan of care developed with you and your family or carer to facilitate your discharge. Whatever services you need on discharge Adult Social Care will work with you, your family and

carers to either restart services already in place prior to admission or provide the appropriate service for discharge.

Sometimes interim care packages are set up to facilitate your discharge home and will be reassessed by a community social worker within four to six weeks. Adult Social Care do not normally arrange for people to go into residential care straight from hospital as this needs to be a considered option and arrangements planned, but if you need a care home, Adult Social Care will ask their brokerage team to identify appropriate homes for you and your family to view. If your home of choice has no vacancies then sometimes an interim placement may be appropriate until you can move to your permanent home.

Helping you to stay independent

Services developed in partnership with the voluntary sector

Adult Social Care works with and funds voluntary and community organisations to supply preventative care services. These are a vital form of support for many thousands of vulnerable people across the county and help to maintain independence, social inclusion, and delay or avoid the need for more statutory interventions.

Examples include:

• day services, lunch clubs and social groups;

• befriending, visiting and telephone contact services;

• support schemes to help people being discharged from hospital;

• support for carers;

• respite care;

• advocacy, information and advice; and

• handyperson schemes.

Coming out of hospital

If you have been referred to Adult Social Care by the hospital, and you meet the eligibility criteria, you will go through Adult Social Care’s enablement service which aims to deliver


benefits to older people with physical and/or mental health conditions by helping people to live as independently as possible, preferably in their own home.

Intermediate care

This aims to give recovery and rehabilitation support to help older people regain their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital. Reducing the strain on hospitals and their therapy resources, intermediate care means older people will not have to move into residential care permanently (at least in the short term) or stay longer than desirable in hospital.

Intermediate care can be provided in your own home or in a care home. It can be provided by care staff, occupational therapy and physiotherapy, with additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps older people to regain their independence and feel confident in their ability to manage for themselves with any necessary additional support.

Intermediate care, including any care home fees, is provided by the NHS and is free. It is usually limited to a maximum of six weeks.

Day care centres

Many older people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for activities.

Day care centres give people the chance to have a change to their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia. Transport to and from centres can be arranged through Adult Social Care or Age UK. Centres can be as important for carers as those attending as they

allow for a regular break from caring. Attendance can be free, although transport and meals must usually be paid for.

If you are eligible, you may be able to have a Personal Budget (discussed on page 8) to arrange your own services.

Many services are free, provided by volunteers, often working for charities. Others are offered by individuals and small businesses, finding imaginative ways to deliver new services to older people, and in some cases, to replace services that used to be provided by local authorities.

Meals on Wheels

Delivery of ready meals to your home may be available. There are services that provide delivery of frozen meals, or delivery of freshly cooked hot meals. Frozen meals can be delivered in bulk and kept in your freezer until required, though the delivery of hot meals is for immediate consumption. Councils can arrange meals delivered to your door, or meals on wheels, though you would have to meet their eligibility criteria for older people and it wouldn’t necessarily be free.

National and local commercial organisations can also provide meals delivered to your door at a charge. To find out about meals on wheels in your area, contact:

Bracknell Forest Tel: 01344 352000

Reading Tel: 0118 937 3747

Slough Tel: 01753 475111

The Royal Borough of Windsor and Maidenhead Tel: 01628 683800

West Berkshire Tel: 01635 580870

Wokingham Tel: 0118 987 1528


Adapting your home

To enable you to remain in your own home for as long as you would like ensuring that your home is safe, secure and warm is the starting point. Some forward planning to ensure that the garden doesn’t become a burden is sensible. If you are not planning to move, think about adaptations that would make life easier now and later on.

Of course, these things can be daunting, especially if it’s a case of having to bring in someone to do jobs you used to happily take on yourself. But there are reliable tradespeople to be found – ask around. And there are also non-profit organisations known as Home Improvement Agencies that work specifically for older people and can tackle, or help you tackle, most kinds of home maintenance, repairs and adaptations.

Home Improvement Agencies (HIAs)

HIAs are local not-for-profit organisations funded and supported by local and central government. They pride themselves in working professionally and sensitively with older and disabled homeowners, providing advice, support and assistance to help them repair, improve, maintain or adapt their home to meet their changing needs.

Most HIAs provide three main services:

• Information and advice on repairs or adaptations you may be considering. This usually entails a visit to your home, and is often free.

• A ‘handyperson service’ for small jobs and repairs. Typically the HIA will employ its own handypersons, and charge you an hourly rate for their services.

• A‘home adaptations service’ for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractors. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee.

HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an Independent Financial Adviser.

HIAs - useful contacts

Bracknell Forest Age UK Berkshire can give basic advice and fit small pieces of equipment for people deemed eligible following an assessment by the council.

Tel: 0118 959 4242 Email: [email protected]

Reading, West Berkshire and Wokingham Aster Living can give advice on funding, including grants from statutory bodies; releasing equity; accessing loans and charitable funding and assessing benefit entitlement.Services include: small adaptations; disabled facilities grants; handyperson help and advice; falls and accident prevention; energy efficiency and security technical support.

Tel: 01635 588811 Email: [email protected]

Slough The Slough Home Improvement Agency is part of Slough Borough Council and organises home adaptations for anyone who needs them within the Slough Borough Council area. The agency arranges for contractors to come to your home and do all the work needed as quickly as possible. It works on behalf of council tenants, leaseholders and private homeowners.


The Royal Borough of Windsor and Maidenhead Repair with Care, based in Maidenhead, can help with: small adaptations; Disabled Facilities Grants; Handyperson services; hospital discharge; falls and accident prevention; energy efficiency and security advice; gardening, decorating and housing options.



Making life easier in the home

BYRON

Chair raisers

Plug with handle

Easi-reach

In the living room

WHAT YOU HAVE TO DO

WHAT IS DIFFICULT FOR YOU

SIMPLE SOLUTIONS

MORE COMPLEX SOLUTIONS

COMPLEX SOLUTIONS

Get in andout of chairs

• Standing up from sitting is difficult

• Block of foam in chair base• Buy a new chair – get

professional help to make sure the height is right

• Regular gentle exercise• Get up regularly, to keep

mobile

• Ready made chair raisers if your chair is low

• Buy electric riser chair

Open andclose windows

• Can’t reach windows

• Not secure to leave windows open

• Move furniture out of the way

• Gadget to open/close window

• Remove window opener

• Install extractor fan• Install new windows

• Environmental controls

Control heating

• Can’t reach controls for fire or heating

• Change switches

• Fit timer switch

• Move heating controls

• Install new or additional heating system

Switch lights on and off

• Can’t reach switch• Switch is difficult

to use

• Light switch toggle

• Socket extension

• Handi-plugs

• Move light switches

• Replace light switches

• Environmental controls

Keep warm • Affording the fuel

• Carrying the fuel

• Control heating

• Insulate your home• Ask for a winter fuel

payment• Use a trolley – if you can

safely lift the fuel into the trolley

• Replace the fire • Get a grant• Change to a

cheaper heating system

Watch TV • Hear the sound of the TV

• Use subtitles • See GP • Get a room loop• Request an

assessment for a hearing aid

n Contact your local Adult Social Care office, details are on page 5.


M T W T F S S

Pillow raisers

Bed raisers

Pill dispenser

Easy grip scissors

In the bedroom

WHAT YOU HAVE TO DO


SIMPLE SOLUTIONS


COMPLEX SOLUTIONS

Get in and outof bed

• Standing up from sitting on the bed

• Difficult to move from wheelchair to bed

• Bed is hard to reach• Bed is too soft

• Move bed/furniture• Leg lifter• Raise bed• Learn new techniques for

moving safely

• Fit grab rails• Buy a new bed

mattress• Transfer board

• Hospital bed• Buy an electric

adjustable bed• Mobile hoist• Ceiling track

hoist

Sit up in bed,turn or rollover

• Bed is too soft• Bedding is too heavy• Nothing to lean on

• Change bedding• Learn new techniques

for moving safely

• Buy a bed cradle• Buy a bed ladder• Bed lever• Pillow raiser• Change mattress

• Buy a specialised mattress

• Drop-down rail• Monkey pole

Keepingwarm in bed

• Checking the safety of your electric blanket

• Contact n (see key below) for further information

Gettingdressed

• Difficult to reach all of your body

• Contact n (see key below) for further information

• Learn new techniques for dressing

• Buy clothes with different fastenings

• Buy simple gadgets: long handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Consider care in your own home

Cut your nails • Can’t reach feet• Hard to hold scissors

• Easy grip scissors • See a podiatrist

Take yourtablets

• Opening bottles• Remembering to take

tablets

• Ask pharmacist for an easy to open bottle

• Keep a note when you have taken a tablet

• Get a pill dispenser with days and times marked

• Ask someone to prompt you

Read the time • See the clock to tell the time

• Buy a clock with larger numbers

• Buy a clock that ‘speaks’



Perching stool

Liquid level indicator

Teapot tipper

Pan handle holder

Chopping board with spikes

Large handled cutlery

In the kitchen

WHAT YOU HAVE TO DO


SIMPLE SOLUTIONS


COMPLEX SOLUTIONS

Reachcupboards

• Cupboards are too high or low

• Cupboards are too deep• Cupboard doors are

too heavy

• Re-arrange things in cupboards/on surfaces

• Buy Easi-Reacher or Handi-Reacher

• Alter spring in door closers

• Lower or raise cupboards

Use taps andswitches

• Taps or switches are too awkward

• Can’t reach taps or switches

• Fit tap turners • Change switches• Raise or reposition

taps• Fit lever taps or

new taps

• Alter kitchen

Cutting,chopping, preparing and cooking food

• Work surface too high or low

• Hard to grip packets or jars

• Hard to grip knife• Pans or kettles too

heavy to lift

• Sit at a table• Range of kitchen gadgets

available: knife with a thick handle; chopping board with spikes; pan handle holder; teapot tipper; lid gripper.

• Food processor• Perching/high stool• Buy a trolley

• Change height of work surface

• Make space under work surface for knees when sitting

Movingaround thekitchen

• Not enough space • Re-organise furniture • Review mobility equipment used

• Adaptation to kitchen

Eating and drinking

• Cutlery is hard to grip• Food/plate keeps slipping• Can’t carry food to table• Can’t lift cup

• Large handled cutlery• Non-slip mat• Lightweight insulated cup• Use a cup with two handles

• Buy a trolley

Laundry and ironing

• Washing machine is too high or too low

• Putting up ironing board

• Wall-fixed ironing board • Raise/lower washing machine

• Change washing machine or iron




Grab rail

Long-handled sponges

Shower board

Raised toilet seat

Toilet seat and support frame

Tap turners

In the bathroom

WHAT YOU HAVE TO DO


SIMPLE SOLUTIONS


COMPLEX SOLUTIONS

Wash hands,face andbody

• Turning the taps• Standing at the basin• Basin is too low or too high• Can’t reach all parts of

the body

• Tap turners• Long-handled sponge• Flannel strap • Contact n (see key below)

for further information

• Lever taps or new taps

• Stool

• Raise or lower basin

• Showers

Have a bath • Turning the taps• Stepping into the bath• Risk of slipping in the bath• Getting up out of the bath• Difficulty washing your back

• Strip wash• Non-slip mat in bath• Tap turners• Buy a long-handled

sponge• Half-step

• Grab rails• Bath board• Bath seat • Lever taps or

new taps

• Bath lift• Mobile hoist• Ceiling track hoist• Replace bath with

shower• Convert bathroom

to a wet room• Consider care in

your own home

Dry yourself • Floor is slippery• Room is too cold• Difficulty in drying body

• Heat bathroom• Non-slip mat• Towelling gown

• Change floor covering

• Hot air body dryer

Use the toilet • Toilet is too high or too low• Difficult to clean yourself• Flush lever is awkward• Toilet is hard to get to

• Raised toilet seat• Combined toilet seat

and support frame• Flush lever extension• Contact n (see key below)

for further information

• Buy a commode• Buy a portable

urinal• Grab rails

• Specialist toilet• Alter position of

toilet• Request short-

term loan of commode

Clean teeth • Gripping the toothbrush• Standing at the basin

• Toothbrush gripper • Electric toothbrush• Stool

Have a shower • Difficult to stand for long shower

• Shower too high• Shower controls are awkward• Shower is slippery• Not enough room to move

• Strip wash• Non-slip mats• Half-step

• Shower board• Shower chair or

stool• Replace shower

controls


Hearing and visual impairment

Councils can provide services to deaf, deafened, hard of hearing, and deafblind adults. This includes offering help to those who, in addition to their hearing impairment, may also have a physical disability, learning disability, mental health or who are elderly.

Social Services Deaf Services and Visual Impairment teams

Bracknell Forest, Reading, Wokingham and Royal Borough of Windsor & Maidenhead Optalis Trinity Court, Molly Millars Lane Wokingham RG41 2PY Tel: 0118 974 6548 Minicom: 0118 908 8201 Website: www.rbwm.gov.uk/web/social_disability_physical_hearing.htm

Slough 1st Floor West Wing, St Martin’s Place Bath Road Slough SL1 3UF Tel: 01753 690444 Email: [email protected]

West Berkshire Turnhams Green Park Pincents Lane Tilehurst Reading RG31 4UH Tel: 0118 930 2777 Minicom: 0118 9167769 Email: [email protected]

Other contacts

Action on Hearing Loss (formerly known as RNID) 19-23 Featherstone Street London EC1Y 8SL Tel: 0808 808 0123 Textphone: 0808 808 9000 Email: [email protected] Website: www.actionhearingloss.org.uk

Berkshire County Blind Society An independent charity that aims to enable and support visually impaired people in Berkshire to live independently and to enhance their quality of life.

Midleton House 5 Erleigh Road Reading RG1 5LR Tel: 0118 987 2803 Website: www.bcbs.org.uk

RNIB 105 Judd Street London WC1H 9NE Tel: 0207 388 1266 Website: www.rnib.co.uk

RNIB Emotional Support Service Helpline: 0303 123 9999 Email: [email protected]

Electronic aids for hire

The Disabled Living Foundation (DLF) A national charity providing impartial advice, information and training on independent living.

Simple electronic aids can be borrowed from DLF for free for up to two weeks including: gadgets which remind you of things you need to do; safety alarms and sensors; magnifiers and telephones with big buttons. A small deposit is required.

DLF factsheets provide general advice on topics such as features to look for when choosing a wide range of items of daily living equipment. These can be viewed and downloaded from the website: www.dlf.org.uk Helpline: 0300 999 0004

AskSARA Part of the Disabled Living Foundation, AskSARA is an easy-to-use, award-winning online self-help guide that is particularly useful if you are not sure what practical items might help you. Web: http://asksara.dlf.org.uk


Telecare

Telecare is equipment that can detect falls, inactivity, smoke, flooding, gas or extreme temperatures in the home. Sensors, which are placed in the home, are triggered, and an alert is received either by trained operators at a 24 hour call centre, or directly by a relative or carer.

Telecare can allow users to remain independent and relatives and carers are reassured, safe in the knowledge that should an incident occur, they will know about it. Some devices can also help monitor particular health conditions and reduce the need for hospital admission.

Telecare can help restore confidence for people who feel vulnerable in their own homes for a variety of reasons – that could be because of living alone, frailty or the need to summon help in an emergency. It could also be as a short-term measure during a period of convalescence.

Telecare can seldom replace care and assistance from people – it usually enables existing care and support to respond more effectively and can sustain carers in their role.

Telecare can only be used where there are sufficient carers or care support available to respond quickly when an alarm is raised.

For independent advice on the different types of Telecare and other equipment that can help you lead an independent life, visit the Living Made Easy website: www.livingmadeeasy.org.uk

Local contacts

Bracknell Forest Forestcare Tel: 01344 786 500 Email: [email protected]

Newbury Town Council Tel: 01635 35486 Email: [email protected]

Reading Reading Adult Contact Team (React) Tel: 0118 937 3747 Email via website: www.reading.gov.uk

Slough Careline Tel: 01753 535622 Email: [email protected]

The Royal Borough of Windsor and Maidenhead Advice and Information Team Tel: 01628 683744 Email: [email protected]

Wokingham Borough Adult Community Care Tel: 0118 974 6772 Email: [email protected]

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports• extra information, photos and direct website links for hundreds of providers• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.


Who is a carer?

You are a carer if you regularly look after, help or support someone who wouldn’t be able to manage everyday life without your help. You don’t have to be living with the person, and the help you give doesn’t have to be physical. You may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who:

• is an older person (over 60);

• is living with dementia;

• has a physical disability, learning disability, or a mental-health condition;

• has sight, hearing or communication difficulties;

• has a long-term health condition; or

• has a drug or alcohol problem.

You may be helping them with:

• personal care, such as washing and dressing;

• going to the toilet, or dealing with incontinence;

• eating or feeding, and taking medicines;

• getting about at home or outside;

• practical help at home, keeping them company; or

• emotional support or communicating.

Having a carer’s assessment

If you provide, or intend to provide, regular unpaid support to someone who could not manage without your support, the law says you have a right to have your own needs assessed, even if the person you care for has refused support services or an assessment of their own needs.

This assessment, called a ‘carer’s assessment’, gives you the chance to tell Adult Social Care what you need as a carer, and to find out what support might be available to help you. The carer’s assessment is an essential first step in getting the support you may need. It looks at:

• the care you provide and how your caring responsibilities affect your life;

• any support you are getting now and what else you think would help you; and

• what you would like your support to achieve.

The assessment can also give you lots of information about other services that might help you, and other ideas for supporting you in your caring role. Your carer’s assessment will show if you qualify for support services from Adult Social Care.

Carers’ Personal Budgets

The carer’s Personal Budget is a single payment that you can use towards the cost of something specific that will support you in your caring role. For example, you could use it for leisure activities, education or training, improving your own health or wellbeing, or just to take a short break from caring.

When Adult Social Care consider a carer’s Personal Budget, they give priority to situations where there is a significant risk of the carer not being able to continue providing care if they do not get some support. The amount you could get will depend on your needs identified by your carer’s assessment. You will not pay tax on the money and it will not affect any benefits you get.

You cannot use the payment to buy personal care for the person you care for, such as help to wash, dress or use the toilet. You cannot use it to pay for goods or services you have already bought, or for everyday living costs such as food, heating, lighting, council tax, rent or mortgage payments.

Respite at home

The home-based respite service gives carers a break from their caring responsibilities.

A care worker would come in to look after the person you care for, so you can have some time to yourself. The breaks could be regular or just when you need them.

Services for carers


Respite at home is considered to be a service for the person you care for. So if they have a Personal Budget for their own needs (see page 8) they could use that money to pay for it. A financial assessment of the person being cared for will confirm whether they need to pay towards the cost of this service.

When Adult Social Care talk to you about your needs (at the carer’s assessment), they will look at whether they can offer this service.

Benefits you may be entitled to

If you care for someone for at least 35 hours a week (and you are over 16) you may be entitled to Carer’s Allowance. This can be payable if the person you care for is receiving Attendance Allowance, Disability Living Allowance care component (at the highest or middle rate) or Constant Attendance Allowance (paid with Industrial Injuries Disablement Benefit or a War Pension). The Carer’s Allowance rate for 2014/15 is £61.35 a week. This figure may change over the life of this Directory.

However, you cannot claim it if you are in full-time education or employment, and it can affect other benefits or pension you receive.

If you are over 65 you may qualify for Carer’s Premium. This can entitle you to an increased amount of income-related benefits (such as Pension Credit, Council Tax Benefit and Housing Benefit).

Carer’s Credit is a National Insurance credit which will let carers build up qualifying years for the basic State Pension and additional State Pension. This means that there will be no gaps in your National Insurance record if you have to take on caring responsibilities.

You may be able to get Carer’s Credit if:

• you provide care for one or more disabled person(s) for a total of 20 hours or more each week; and

• you are not already getting Carer’s Allowance.

There are a number of local voluntary organisations providing information, advice and support to carers.

Carers in Berkshire - useful contacts

Carers Direct A national one-stop information and advice service for carers who look after ill, frail or disabled friends and relatives.

Carers Direct includes:

• details of assessments, benefits, Direct Payments, Personal Budgets and time off;

• help to maintain, leave or return to employment;

• help in education or training;

• advice on how carers maintain or improve their social and emotional well-being and their physical and mental health;

• access to health and social care for the person being cared for; and

• how to access information about, and support from, health and social care services for the person being cared for.

For further information, visit: www.nhs.uk/carersdirect or call the seven days a week helpline on freephone 0300 123 1053.

Berkshire Carers’ Service Supports carers in Bracknell Forest, West Berkshire, Wokingham and Windsor and Maidenhead Helpline: 0800 988 5462 Web: www.berkshirecarers.org

Bracknell Forest Carers’ UK Bracknell branch Tel: 0207 378 4931 Web: www.carersuk.org

Reading Carers Trust, Berkshire Carers’ Service Tel: 0800 988 5462 Web: www.carers.org/local-service/berkshire


Reading Crossroads Caring for Carers Tel: 0118 945 4209 Web: www.readingcrossroads.org

Slough Age Concern Slough and Berkshire East Tel: 01753 822890 Web: www.ageconcernsabe.org.uk

Crossroads Care Slough Tel: 01753 525796 Web: www.sloughcrossroads.org.uk

Windsor and Maidenhead Berkshire Carers Service Tel: 0118 960 7030 Web: www.berkshirecarers.org

Crossroads Care Windsor and Maidenhead Tel: 01753 833788 Web: www.crossroadswindsorandmaidenhead.org.uk

West Berkshire Crossroads Care Oxfordshire and West Berkshire Tel: 01635 30008 Web: www.oxfordshirecrossroads.org.uk

Wokingham Crossroads Care Wokingham Tel: 0118 979 5324 Web: www.wokinghamcrossroads.org

Care in your own homeFor many people it is important to stay in their own, familiar surroundings near to friends and family. At the same time, retaining your independence may also be very important to you but that can also mean you need a little extra help. Some carefully chosen home care (sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

Why choose home care?

Reasons for choosing home care can vary. Sometimes after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they can no longer cope and they need a little bit of help.

How you access that home care can also vary. After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You and your family will be fully involved in looking at what will suit you best.

Alternatively, you or those close to you might notice changes in your ability to manage the day to day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, Adult Social Care is a good first step towards finding help.

Councils have a duty to carry out a community care assessment for anyone who might need help, which is very useful for all your subsequent decision-making. It will equip you with information that will be invaluable in finding the right help.

How home care can help you

The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater amount of help. Home care agencies can help with personal care such as washing and dressing.

You might be surprised to learn that even those with quite significant and debilitating medical conditions can get a level of skilled personal care

Published by AUTHORISED PUBLICATIONS LTD 119-121 Brent Street, London NW4 2DX t:020 8457 9100 f:020 8457 3060 (WICCG14) • (NW) •

A little planning now will give you the life you’re looking forward to.

Audley CareFor care that’s wrapped around you.

A helping hand or a trusted friendly face, whenever you choose.

As time moves on and some tasks become less easy, there’s no reason why you shouldn’t continue to live the life you know, in the home you’ve made. All you need is a visit from a trusted, friendly face; someone to listen and a helping hand when you’d appreciate it.

As one of the UK’s most respected care providers and a leader in its field, Audley is

recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.

We believe in honesty, integrity, pride in what we do and respect for those we do it for. What matters is that the homecare services you receive are the best fit for your lifestyle and specific to your home – no matter how much or how little you require.

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Your life’s your own. All we do is help you live it.

For confidential and completely free advice call Audley Care White Horse Branch Manager Joanna Peters on:

01672 870747www.audleycare.co.uk




Life’s for living, not worrying. But that’s sometimes easier said than done.

The homecare we provide gives the support that’s best for you so you can look forward to the things that interest you, without the burden of what might hold you back.

How can we help? It entirely depends on how you’d like us to get involved; we can do as much or as little as you want.

Remember, you don’t have to change your routine just to make things easier for us. It’s the other way around.

For example, you may want:� A hand with cleaning, ironing and preparing meals� Long term, short term or emergency care� A little help and company whilst recovering from illness� Live-in, sleep-in or night care, or simply holiday cover� Assistance with getting up and going to bed, whatever the time� Someone to accompany you to appointments or social activities� Someone to go shopping with you, for you, collect prescriptions or even walk the dog







As time moves on and some tasks become less easy, there’s no reason why you shouldn’t continue to live the life you know, in the home you’ve made. All you need is a visit from a trusted, friendly face; someone to listen and a helping hand when you’d appreciate it.

As one of the UK’s most respected care providers and a leader in its field, Audley is

recognised, registered and regularly audited by the Care Quality Commission (CQC). Which means the carer you invite into your home is rigorously trained and highly qualified and our standard of care is second to none.

We believe in honesty, integrity, pride in what we do and respect for those we do it for. What matters is that the homecare services you receive are the best fit for your lifestyle and specific to your home – no matter how much or how little you require.

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Life’s for living, not worrying. But that’s sometimes easier said than done.

The homecare we provide gives the support that’s best for you so you can look forward to the things that interest you, without the burden of what might hold you back.

How can we help? It entirely depends on how you’d like us to get involved; we can do as much or as little as you want.

Remember, you don’t have to change your routine just to make things easier for us. It’s the other way around.

For example, you may want:� A hand with cleaning, ironing and preparing meals� Long term, short term or emergency care� A little help and company whilst recovering from illness� Live-in, sleep-in or night care, or simply holiday cover� Assistance with getting up and going to bed, whatever the time� Someone to accompany you to appointments or social activities� Someone to go shopping with you, for you, collect prescriptions or even walk the dog




For confidential and completely free advice call Audley CareWhite Horse Branch Manager Joanna Lander on:

01488 687020


that can enable them to stay in their own home. Some agencies will provide ‘live-in’ care, where a care worker will stay with you at home to support you throughout the day and night.

Finding the right support

As Publisher of this Directory, Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

Alternatively, this Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The Care Quality Commission (www.cqc.org.uk) is responsible for checking that any care provided meets essential standards of quality and safety. Further information is on page 51.

There is a professional body, the United Kingdom Homecare Association (UKHCA), which requires its members to comply with a code of practice. This code includes a commitment to treat customers with dignity and respect and operate at a level above the legal minimum required in legislation.

Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too.

You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need.

However, the benefits of using a regulated agency include:

• assessing your care needs and tailoring a plan to meet those needs;

• advertising, interviewing and screening suitability of workers;

• arranging necessary insurance cover;

• providing training and development for care workers;

• managing workers’ pay, including compliance with the National Minimum Wage;

• managing employment relationships, including sickness, absence and disciplinary matters; and

• managing health and safety issues.

Carefully chosen home care, with a good quality provider, is an excellent way to retain your freedom and independence, whilst getting the help you need to stay happy and safe. It can offer the opportunity to stay at home, in your own familiar surroundings, and to retain a quality of life you might have feared lost.

For further advice and information, call this Directory’s independent helpline: 0800 389 2077.

We understand how confusing and emotionally

taxing arranging care services for a loved one can

be. A Care Directory can only take you so far on

this journey so we have published a further

information guide, Care Select.

Care Select has been written for the relatives of

someone needing care. It provides additional guidance

to the Directory and will delve into the practical and

emotional issues facing families and carers when

the time comes to find care.

WHAT IF MUM DOESN’T AGREE?WHAT IF MUM DOESN’T AGREE?




CAN WE AFFORD IT?CAN WE AFFORD IT?



HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?

WHAT ARE THE CARE OPTIONS?WHAT ARE THE CARE OPTIONS?



WHAT IF I MAKE THE WRONG CHOICE?WHAT IF I MAKE THE WRONG CHOICE?









WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE?WHAT IF I MAKE THE WRONG CHOICE?


AGREE? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? WHAT IF MUM DOESN’T AGREE? WHAT


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CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL


OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE

OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE



CAN WECAN WE AFFORD IT? CAN WEAFFORD IT? CAN WE AFFORD IT? AFFORD IT?

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HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?

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WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE?WHAT IF I MAKE THE WRONG CHOICE?WHAT IF I MAKE THE WRONG CHOICE?WHAT IF I MAKE THE WRONG CHOICE?WHAT IF I MAKE THE WRONG CHOICE?

AGREE? AGREE? AGREE? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? AGREE? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? WHAT IF MUM DOESN’T AGREE? WHAT WHAT IF MUM DOESN’T AGREE?AGREE? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? WHAT IF MUM DOESN’T AGREE? WHAT WHATAGREE? WHAT IF MUM DOESN’T AGREE? WHAT AGREE? WHAT IF MUM DOESN’T AGREE? WHAT

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WHAT ARE THE CARE OPTIONS?

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WHAT IF I MAKE THE WRONG CHOICE?

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HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?HOW WILL I KNOW WHICH TO CHOOSE?

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTSOF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

AS A READER OF THIS CARE CHOICES DIRECTORY YOU CAN CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE ON 0800 389 2077*

*While stocks last

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THE HANDBOOK FOR RELATIVES

ALSO FROM THE PUBLISHERS OF THIS CARE DIRECTORY

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Usually the initial point of contact to access care services for those with dementia is either their GP (for healthcare solutions) or Adult Social Care (for most other services).

If you are concerned about your persistent forgetfulness - or the memory difficulties of a friend or family member, it is important to consult a GP. He or she can do a simple memory test, a physical examination and order blood tests. They can then refer you to a memory clinic to test your memory in more detail and arrange a brain scan if needed.

The various types of support available to you and your carer are likely to involve both NHS services, Adult Social Care and voluntary agencies. Some examples of services and support to help people live as independently as possible with dementia include:

• specialist day centres;

• respite care or short breaks;

• assistive technology and community alarms;

• home care;

• meals at home;

• community equipment;

• extra care sheltered housing; and

• carers’ support groups.

There are some simple practical steps to help with memory problems:

• use a diary and make lists to help you remember appointments;

• keep your mind active by reading or doing crossword puzzles, Sudokus and other mind exercises;

• get regular physical exercise; and

• eat a healthy diet.

Family support

If you know someone who is worried about their memory, encourage them to visit their GP.

The more support you can give someone, the better life with dementia can be, especially in the early years.

Too often people fear dementia and this causes them to avoid people with the condition, making them feel isolated and stigmatised. With the right support, people can live well with the condition and continue to do the things they enjoy for a number of years following diagnosis. Focus on what the person can do, not what they cannot do, help with little errands or with cooking, listen to the person with dementia, and find out more about the condition.

When someone has dementia, they need:

• reassurance that they are still valued, and that their feelings matter;

• freedom from as much external stress as possible; and

• appropriate activities and stimulation to help them to remain alert and motivated for as long as possible.

A person with dementia is not being deliberately difficult: often their behaviour is an attempt to communicate. If you can establish what this is, you can resolve their concerns more quickly. Try to put yourself in their place and understand what they are trying to express and how they might be feeling.

Dementia Friends

People with dementia sometimes need a helping hand to go about their daily lives and feel included in their community. Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia – from helping someone find the right bus to spreading the word about dementia.


Living with dementia at home


Dementia Friends want to create a network of a million Dementia Friends across England by 2015. See www.dementiafriends.org.uk for further information.

Respite care

Spouses, partners and relatives who care for a person with dementia are entitled to an assessment and may require a break from their caring responsibilities. This is known as ‘respite care’ and may be a regular break of a few hours a week or a period of a few weeks. It may be planned or be required in an emergency.

Regular respite care might involve the person with dementia attending a day centre or a care worker visiting the person’s home to enable the carer to have a break. If the relative caring for a person wishes to go on holiday or is unable to care because of illness or an emergency a period of respite care may be provided in a care home or a care worker may provide care in the person’s own home.

More information about respite care can be found on page 18.

Care at home

People with dementia often have problems in new environments and may function better and be more contented in the familiar surroundings of their own home.

Care and support needs are assessed as explained on page 8 and a care plan is drawn up. The person with dementia participates in setting up this plan. If the person is unable to participate, family members can assist in planning care.

The person with dementia will respond best to stable care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family. Staff can be employed if the person pays privately or receives a direct payment from Adult Social Care to pay for care.

More information about care at home can be found on page 20.

Specialist dementia day centres

In the earlier stages of dementia, day care support can offer vital help. A good day care service will be able to offer a range of activities and support that will enable the person with dementia to retain skills and remain part of their local community.

Specialist day centres for people with dementia should be organised and run with the needs of people with dementia in mind, aiming to build on their strengths and abilities. Activities will vary but may include outings, entertainment, personal care, meals, hairdressing and support for carers.

Attendance at day centres can be offered from just a few hours a week to a number of days. Contact Adult Social Care (contact details are on page 5) or your local Alzheimer’s Society office for more details. See useful local contacts on page 66.

Alzheimer’s Society

This leading charity works to improve the quality of life of people living with dementia.

If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline on 0300 222 1122 can provide information, support, guidance and signposting to other appropriate organisations.

The Helpline is open from 9.00am to 5.00pm Monday to Friday and Saturday and Sunday 10.00am to 4.00pm.


www.abicare.co.uk

– Our homecare service offering personal and domestic support

– Our 24 hour care service that provides a carer to live in your home with you

– Our care support service delivered either through your television or our touch screen device

– Our domestic cleaning service

Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you.Our services include:

For further information please call 01635 307840 or email [email protected] quoting reference BCS01

Supporting you in the comfort of your own home

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers

• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory


Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Agencies What experience does the agency have in your particular field of need? Can they supply references for you to check?1 2 3

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

How long has the agency been operating?1 2 3

How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?1 2 3

How can you contact the agency in an emergency or outside office hours?1 2 3

How hard or easy would it be to make a complaint and how are things then put right?1 2 3

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you

trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age Concern (now called Age UK in some areas) could help with this.

Carers You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?1 2 3

Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.1 2 3

Paying If your care needs do not meet Adult Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Comments, compliments and complaintsIf you would like to make a comment about the service you receive or are unhappy about any aspect of it, you can speak to your home care provider, the local authority, the Care Quality Commission or the Local Government Ombudsman. For more information, please see page 50.

Agency 1

Agency 2

Agency 3

£ p/h

£ p/h

£ p/h

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

For care packages which have been arranged by Adult Services, contracts and care plans will have been

Home care agency checklist

completed by your care manager and the agencies used will have been accredited to work for Adult Services.

People arranging and funding their own care either privately or through a direct payment or a personal budget are able to choose their own worker or care agency.

© 2014 Care Choices Ltd



Paying for care in your home Councils provide upfront information on how much people can expect to pay and how charges are worked out. This information must be made available when a needs assessment is carried out and written confirmation of how the charge has been calculated must be provided after a financial assessment.

People with more than £23,250 in savings or capital have to pay the full cost. The value of the home is not counted when working out charges for non-residential care. If you have more than £23,250 you should tell Adult Social Care if your savings are likely to fall below this amount.

Councils calculate charges in accordance with their Fair Access to Care Services policy. This ensures people are only required to pay what they can afford, taking into account capital, income and expenditure and based on their eligible needs.

The financial assessment looks at how much money you have coming in, if eligible, it gives an allowance (set by the Government) for everyday living expenses and makes allowance for disability-related expenditure. Disability-related expenditure is the extra amount you spend as a result of your disability or illness. Adult Social Care can help you to identify these costs. They will also carry out a full benefit check and, if you want them to, assist you with claiming anything you may be entitled to. Most people on a very low income are not required to pay.

Figures mentioned here may change over the lifetime of this Directory.

Non-means tested care and support

Care provided by the NHS is free; for example services provided by a community or district nurse. Intermediate care, sometimes known as ‘reablement’, is also free. This type of care is often provided to avoid hospital admission or given as support following hospital discharge. Reablement can be provided free for up to six weeks. If ongoing care needs are identified at any time during this period however, the ongoing

service is no longer classed as reablement and becomes chargeable.

Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge.

If you are in need of care or support you may be eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-means tested benefits. This means that when you apply for this type of benefit your financial circumstances are not taken into account. Provided you have the need for care and support you can receive AA or PIP regardless of how much income or capital you have. AA is payable to people over the age of 65 and PIP for those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need.

Other ways to fund your care and support

If you do not qualify for financial assistance from Adult Social Care there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that focus specifically on care funding advice, often referred to as specialist care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend.

The Society of Later Life Advisers (SOLLA) aims to assist consumers and their families in finding trusted accredited financial advisers who understand financial needs in later life. To find a SOLLA fully accredited independent financial adviser a search is available on their website: http://societyoflaterlifeadvisers.co.uk/find-an-adviser

Equity release

If you cannot get the care or support you need


from your local council and do not have sufficient income or savings to pay for services, equipment or adaptations privately you could consider equity release if you own your home. Releasing capital from your home is becoming more popular as property prices have substantially increased over the years.

There are two types of equity release - Home Reversion Plans where you sell part of your home in exchange for a lump sum and/or a regular income and continue living there and Lifetime Mortgages where you borrow against the value of your property and the interest on the loan rolls up, added to the loan and repayable when you sell the property or move out.

The Equity Release Council The Equity Release Council is the industry body for the equity release sector and members adhere to a strict code of conduct meaning they must:

• provide fair, simple and complete presentation of their plans. Clearly setting out the benefits, obligations, variables and limitations in their literature;

• include all costs which the applicant has to bear in mind when setting up the plan, the position on moving, the tax situation and the effect of changes in house values;

• ensure the client’s legal work will always be performed by the solicitor of his or her choice who will be required to sign a certificate to the effect that the contractual terms have been fully explained; and

• all members’ plans carry a ‘no negative equity’ guarantee so you will never owe more than the value of your home.

The dos and don’ts of equity release:

Do:

• Consider the alternatives – family or friends, existing savings, claiming benefits, grants or downsizing.

• Consider the impact on means-tested benefits or council support.

• Involve family members in your decision.

• Ask the right questions: Can the plan be repaid early? Are there early repayment charges? Can I borrow more in the future? How much will the debt be in future years compared to the property value? Can the plan be transferred if I move? Is it approved by the Equity Release Council?

• Borrow only what you need immediately. If you require future funds, using a drawdown plan means you only pay interest on the money from the date you borrow it.

• Choose an independent solicitor with experience in dealing with equity release and preferably agree a fixed fee.

• Choose an independent financial adviser (IFA) with the relevant equity release qualification, experience and access to all equity release plans on the market.

Don’t:

• Borrow money to invest. It is risky to hope that investing money borrowed would provide a return greater than the costs of borrowing it.

• Proceed without specialist advice.

Further information on paying for care can be found beginning on pages 28 and 46.


•

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•

•

•

•

•

•

BENEFITS: • Assistance with bathing, dressing, cooking and Medication etc • One-to-one personalised Care• Consistency of Carer • Stay in your own Home • Peace of mind

Quality, Consistent Care in your own home

WE OFFER: • 24hr Live-in Care • Day/night Care • Respite Care /**Holiday Accommodation • Emergency Care• Nursing Care Home from Hospital Rehabilitation • Competitive and fair rates • *All inclusive social events for our clients and family members

*For Live-in and daily long-term clients. ** Subject to availability

www.chrysaliscareathome.orgT: 0118 942 9889

The service provided was excellent and enabled me and my sister to know that our father was being properly cared for, particularly important as we both live some distance away. I would have no hesitation in recommending Home Instead.

Mrs N, Client’s daughter.

A flexible & friendly home based care service from a few hours to full time.

Our service is available 24 hours a day, seven days a week to provide:

• Local transportation• Meal preparation• Specialist dementia care

• Companionship• Personal care• Light housekeeping

East Berks & South Oxon

Reading

[email protected]

[email protected] 909 9108

01628 299 097 01491 877 132 01865 364 418

www.homeinstead.co.uk

Do you need affordable care in your own home?

Services we offer: • Personal Care • Dementia Care • Shopping • Escorting to medical appointments • Meal Preparation • Housework and Laundry • Sitting Service and much more.

Red Kite Home Care can help you whether youneed as little as 30 minutes per day or several hours

For more information

please contact us on

01753 662317

Our experienced carers are reliable and fully trained and haveundergone enhanced Disclosure and Barring checks.

www.redkitehomecare.com

[email protected] Shepherd’s Court, 111 High Street, Burnham, Buckinghamshire SL1 7JZ

Makai Care provides professional, experienced healthcare workers to companies, organisations and

individual clients across Reading and Berkshire.

For highly trained, experienced and caring support workers, nurses and healthcare assistants, Makai Care have a wide range of candidates to suit your individual needs and requirements.

t: 0845 269 0096 www.makaicare.co.uk

Stay in the home you loveLive-in or daily care in your own home provides around the clock reassurance, giving you the right help when you want it.

• Carefully matched professional carers• Care carried out the way you like it• All aspects of personal care and housekeeping duties• A highly reputable company est. 1986

Call now for a FREE assessment

Tel: 01494 678811Chester House � 9 Windsor End

Beaconsfield � HP9 [email protected]

Give us a call for friendly and professional information

01483 481000www.restassured-wecare.com

Best decision we ever madeLive-in care in the comfort of your own home

CQC 3 star excellent rating RGN support and 24 hour back up

Trained staff of the highest standard

Covering Surrey, London, SE & SW UK

Northpoint House • 52 High Street • Knaphill • Woking • Surrey GU21 2PY

rest assuredwe care limitedindependent living in your own home

1/2 page ad.indd 1 3/7/12 11:56:45

Home care providers

Advertisers are highlighted

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Service User BandsResidential care home providers are listed on page 53


A2DOMINION - CARE & SUPPORT CHIMNEY COURT OP D PD MH SI Reading Tel: 0208 825 2845

A4 CARE OP D PD SI YA Reading Tel: 0118 940 3859

AARON ABBEY CARE SERVICES LTD OP D PD SI YA Wokingham Tel: 07909 542163

ABICARE SERVICES OP D PD LDA MH SI YA AD Newbury Tel: 01635 307840 Advert page 26

ABSOLUTE CARE UK LTD OP D PD Reading Tel: 0118 986 6700

ACACIA ENTERPRISES UK LTD OP D LDA SI Slough Tel: 07737 785328

AGE CONCERN SLOUGH AND BERKSHIRE EAST OP PD MH SI AD Slough Tel: 01753 833890

ALLIED HEALTHCARE - ALICE BYE COURT OP D PD LDA SI Thatcham Tel: 01635 874266

ALLIED HEALTHCARE - NEWBURY OP D PD LDA MH SI YA AD Thatcham Tel: 01635 871022

ALLIED HEALTHCARE - READING OP D PD MH SI YA Reading Tel: 0845 641 3222

ALLIED HEALTHCARE - READING OP D PD LDA MH SI YA AD Reading Tel: 0118 975 3459

ARK HOME HEALTHCARE LTD OP D PD LDA MH SI YA AD Crowthorne Tel: 01344 750869

AUDLEY CARE - INGLEWOOD OP D PD LDA MH SI AD Knitbury, Hungerford Tel: 01488 687020 Advert page 21

B CARERS OP D PD LDA MH YA Reading Tel: 0118 957 1723

BEE FRIENDS LTD OP D YA Newbury Tel: 01635 523716

BEECHES MANOR (HOUSING 21) OP D LDA SI YA Wokingham Tel: 0370 192 4000

BERKSHIRE CARE LTD OP D PD MH SI YA Bracknell Tel: 07445 555596

BERKSHIRE HOUSE OP D PD LDA MH SI YA Reading Tel: 0118 953 3713

BETHELI SERVICES PD LDA MH YA Reading Tel: 0118 975 7723

BETTER LIFE CARE LTD OP D PD LDA MH SI YA AD Slough Tel: 01753 208211

BLUE RIBBON BERKSHIRE OP D PD LDA MH SI YA AD Maidenhead Tel: 01628 626026

BLUEBIRD CARE (READING AND WOKINGHAM) OP D PD LDA SI Reading Tel: 0118 986 3552

BLUEBIRD CARE (WEST BERKSHIRE & BASINGSTOKE) OP D PD

Newbury Tel: 01635 369530

BLUEBIRD CARE (SOUTH BUCKS & SLOUGH) OP D PD SI YA Taplow Tel: 01628 605797

BLUEBIRD CARE (WINDSOR & MAIDENHEAD) OP D PD LDA SI YA Maidenhead Tel: 01628 630121

BRACKNELL FOREST BOROUGH COUNCIL HOME SUPPORT SERVICES OP D PD Bracknell Tel: 01344 360775

BRACKNELL FOREST BOROUGH COUNCIL INTERMEDIATE CARE OP D PD LDA MH SI YA Bracknell Tel: 01344 351450

BRIGHT YELLOW BRACKNELL (T/A LIFECARERS) OP D PD MH SI YA AD Bracknell Tel: 0118 9090683 Advert page 32

BROAD LANE, 30 (VOYAGE 1 LTD) OP LDA YA Reading Tel: 01635 871191

CALL US OP D PD LDA MH SI YA AD Newbury Tel: 01635 521733

CARE @ HOME LTD OP D PD LDA MH SI YA Reading Tel: 0800 014 8729


LifeCarers is about providing dependable,one-to-one support to people at home.

Your trained LifeCarer visits to help withpersonal care and practical things like housework or shopping.

LifeCarers is part of the Bright Yellow Group regulated by the Care Quality Commission

Your LifeCarer o�ers companionship too, someone to talkwith or escort you on a trip out. A trusted person whokeeps an eye on your safety and helps you stay in touch with your family.

0118 9090683

Woodley is a recognised leader in providing care services for older people and those with memory problems

Come and see us at Woodley any weekday

Our Services:• Day Care at our Centre

• Residential & Respite

• Dementia Care

• Care and Clubs for Younger People With Dementia

• Support for Carers

• Care in the community

• Hairdressing, Bathing & Chiropody

South Lake Crescent, Woodley RG5 3QW

Tel: 0118 969 1471 www.woodleyageconcern.org.uk [email protected]

Care & Activities for Older People

With so many providers to choose from, where do you start?

www.carechoices.co.uk can help you out.

• search care providers quickly and easily

• search by postcode/town and care type

• Information on standards of care

• links to the latest inspection reports


• request a brochure

• checklists to take with you when you visit

The alternative to Care Home admission. Live-in Care enables anyone with care needs to

continue living in their own home with a round-the-clock care worker.

Live-in Carefrom £675 per week

08000 121 247 | www.liveincare.info


Berkshire home care providers continued




CARE 1ST HOMECARE (BERKSHIRE) OP D PD LDA MH SI YA Bracknell Tel: 0118 418 1012

CARE IN YOUR HOME LIMITED OP D PD Bracknell Tel: 01344 567675

CARE PARTNERS D PD LDA MH SI YA Newbury Tel: 01635 581244

CARE RESPONSE LIMITED OP D PD LDA MH SI Ascot Tel: 01344 876099

CARELINE - THE AGENCY FOR CARE STAFF Reading Tel: 0118 958 5858 OP PD LDA MH SI YA

CAREMARK (SLOUGH & SOUTH BUCKS) OP D PD LDA MH SI YA AD Windsor Tel: 01753 201116

CAREMARK (WEST BERKSHIRE & READING) Reading Tel: 0118 957 1155 OP D PD LDA MH SI YA AD

CAREMARK (WOKINGHAM) OP D PD LDA MH SI YA AD


CAREWATCH (READING & WEST BERKSHIRE) Reading Tel: 0118 957 2844 OP D PD LDA MH SI AD

CAREWELL LIMITED OP D PD LDA MH SI YA AD Earley Tel: 0118 977 2135

CCS HOMECARE SERVICES LIMITED MH Slough Tel: 01628 600412

CHARLES CLORE COURT EXTRA CARE SHELTERED HOUSING OP Reading Tel: 0118 937 5370

CHILMINGTON AT HOME PD LDA Reading Tel: 0118 956 7877

CHROME TREE LIMITED OP D PD MH SI YA Slough Tel: 01753 708737

CHRYSALIS CARE LTD OP PD SI YA Reading Tel: 0118 942 9889 Advert page 30

CHURCHILL HOUSE OP PD LDA YA Slough Tel: 01753 537797

COMMUNITY REABLEMENT TEAM (CRT) OP Tilehurst Tel: 0118 937 2354

COMPLETE CARE OP D PD SI Windsor Tel: 01753 622227

CONCEPT CARE PRACTICE LIMITED OP D PD LDA MH SI YA AD Reading Tel: 0118 957 4510

CONSULTANCY CARE LIMITED OP D PD LDA MH SI AD Bracknell Tel: 01344 305891

CORNERWAYS LDA YA Wokingham Tel: 0118 977 0036

COUNTY CARERS LTD OP D Crowthorne Tel: 01344 779589

COUNTY CARE (WINDSOR) OP D PD LDA Windsor Tel: 01753 201180

CREATING LIFESTYLES LIMITED PD LDA MH Slough Tel: 01753 575298

CREATIVE CARE SOLUTIONS (UK) LTD LDA MH Reading Tel: 0118 958 7671

CREATIVE SUPPORT WEST BERKSHIRE SERVICE LDA Reading Tel: 0118 957 3709

CROSSROADS CARE WEST BERKSHIRE OP D PD LDA MH SI YA AD Newbury Tel: 01635 300080

CROSSROADS CARING FOR CARERS OP D PD LDA MH SI YA Wokingham Tel: 0118 979 5324

DIAMOND QUALITY CARE SERVICES OP D PD MH SI YA Newbury Tel: 01635 523410

DIMENSIONS (BERKSHIRE) LDA Newbury Tel: 0300 303 9012

DVL SUPPORTED LIVING SERVICES LDA Slough Tel: 01753 536227

EASTERN AVENUE, 46A (VOYAGE 1 LTD) OP LDA YA Reading Tel: 0118 966 7105

EC CARE LTD OP D PD SI Windsor Tel: 01753 831746

ELEGANT CARE SERVICES OP D PD LDA MH SI YA Slough Tel: 07877 592306

ENABLE UK BERKSHIRE D PD LDA MH SI YA Reading Tel: 0118 925 5800






ENCHOR HEALTH CARE LTD OP D PD LDA MH SI YA AD Slough Tel: 01753 535921

EXCEL SUPPORT SERVICES LTD PD LDA MH SI YA

Bracknell Tel: 020 3195 0145

FITZROY SUPPORTED LIVING (MAIDENHEAD) LDA YA

Maidenhead Tel: 01628 782595

GABRIEL’S ANGELS LIMITED OP D PD LDA MH SI YA AD


GARDINER’S OP D PD LDA MH SI YA AD Reading Tel: 0118 947 6666

GOLDEN ROSE COMMUNITY CARE LTD OP D PD LDA MH SI AD Slough Tel: 01753 678011

GREENSLADE SERVICES LTD PD LDA SI YA AD Reading Tel: 0118 957 4550

GUARDIAN HOMECARE (WEST BERKSHIRE) LTD OP D PD LDA MH SI YA AD Thatcham Tel: 01635 865523

HALCYON HOME CARE OP D Maidenhead Tel: 01628 298262

HARINO CARE LTD - HEAD OFFICE OP YA Theale Tel: 0118 930 6120

HARMILL HOUSE OP D Reading Tel: 0118 983 6368

HOME ANGELS HEALTHCARE SERVICES LTD OP D PD LDA SI YA Newbury Tel: 01635 332680

HOMECARE PEOPLE LTD, THE (WOKINGHAM) OP D PD MH SI YA Wokingham Tel: 0118 997 7499

HOME INSTEAD SENIOR CARE Maidenhead OP D PD LDA MH SI YA Tel: 01628 299097 Reading OP D PD LDA MH SI YA Tel: 0118 909 9108 Advert page 30

IMPACT CARE SERVICES OP D PD LDA MH SI YA Slough Tel: 01753 720277

IN HAND COMMUNITY CARE OP D PD MH SI Slough Tel: 01753 578726

INCA NURSING AND DOMICILIARY CARE AGENCY OP D PD LDA SI YA Bracknell Tel: 01344 482171

INDEPENDENT SUPPORTED LIVING AND DISABILITIES LTD PD LDA MH YA Slough Tel: 01753 771122

JIGSAW CREATIVE CARE OP LDA MH YA Reading Tel: 0118 988 2798

KCARE NURSING AGENCY OP D PD LDA MH SI YA AD Reading Tel: 0118 956 9922

KINCARE OP D PD SI YA Newbury Tel: 01635 550611

KINGWOOD DOMICILIARY CARE LDA Reading Tel: 0118 931 0143

LADY ELIZABETH HOUSE OP PD SI YA Maidenhead Tel: 01628 635879

LEAN ON ME COMMUNITY CARE SERVICES LTD OP D PD MH YA Reading Tel: 0118 953 3722

LDD OUTREACH AND SITTING SERVICE PD LDA Woodley Tel: 0118 969 5977

LIFECARERS READING AT BRIGHT YELLOW GROUP OP D PD MH SI YA AD Thatcham Tel: 0118 909 0683

LINK NURSING AND CARE AGENCY, THE OP PD LDA SI YA Bracknell Tel: 01344 488155

LONGMORE ROAD, 1 (VOYAGE 1 LTD) LDA YA Reading Tel: 0118 986 7457

MAHOGANY CARE - HOLYPORT OP D PD YA Maidenhead Tel: 01628 627711

MAKAI CARE LTD OP D PD LDA MH YA Theale Tel: 0845 269 0096 Advert page 30

MATCH OPTIONS OP D PD LDA MH SI YA Slough Tel: 01753 545342

MEDIHOME LIMITED OP YA

Slough Tel: 01753 208190






MIHOMECARE (NEWBURY) OP D PD LDA MH SI YA AD Thatcham Tel: 01635 588 8880

MIHOMECARE (READING) OP D PD MH SI YA Reading Tel: 0118 945 1563

NEW SUPPORT SOLUTIONS OP D PD LDA MH SI YA AD Reading Tel: 0118 933 2286

NETWORK HEALTHCARE PROFESSIONALS LTD (T/A NETWORK HEALTH AND SOCIAL CARE) Slough Tel: 01753 688179 OP D PD LDA MH SI YA

OAKLANDS LDA YA Reading Tel: 0118 930 5288

OLIVIA’S PARLOUR ICARE OP YA Reading Tel: 0118 956 1455

OPTALIS OP D PD YA Wokingham Tel: 0118 973 0545

ORCHARD & SHIPMAN CARE AND SUPPORT PD LDA MH SI YA Slough Tel: 01895 208888

PEMBROKE LODGE OP D PD SI YA Reading Tel: 0118 941 4200

PEOPLE MATTER SUPPORT SERVICES LIMITED Reading Tel: 07775 446434 OP LDA YA

PHOENIX CARE SERVICES LTD OP D PD LDA MH SI YA AD Lingfield Tel: 01342 459071

PREMIER MEDICAL STAFFING LTD OP D PD MH YA Reading Tel: 0118 909 9394

PROMEDICA24 UK LTD OP D YA Reading Tel: 01183 215 020 Advert page 32

PURLEY PARK TRUST OP D LDA YA Purley-on-Thames Tel: 0118 942 7608

Q1CARE LIMITED OP D PD SI YA Reading Tel: 0118 391 3520

QUALITY CARE PROVIDERS PD LDA MH SI Reading Tel: 0118 966 6832

QUALITY CARE PROVIDERS T/A TOTAL HEALTH SUPPORT AND TRAINING SERVICES Reading Tel: 0118 951 9586 OP D PD LDA MH SI YA AD

RADIS COMMUNITY CARE OP D PD LDA MH SI YA Reading Tel: 0118 942 0702

RADIS COMMUNITY CARE OP D PD LDA MH SI YA AD Reading Tel: 0118 986 7891

RADIAN SUPPORT OP PD LDA MH SI Windsor Tel: 01730 403205

RAINBOW SOCIAL CARE LIMITED OP D PD LDA MH SI YA Wokingham Tel: 0118 402 8923

READING CROSSROADS - CARING FOR CARERS Tilehurst Tel: 0118 945 4209 OP D PD LDA MH SI YA

REALCARE + LTD OP D PD LDA MH SI YA AD Reading Tel: 0118 983 9000

RED KITE HOME CARE LIMITED Burnham Tel: 01753 662317 OP PD MH YA Advert page 30

REDWOOD HOUSE OP D PD LDA SI YA Hungerford Tel: 01488 680892

RESPONSE DCA OP D MH YA Reading Tel: 01865 397943

RIGHT AT HOME OP D PD SI YA Maidenhead Tel: 01628 200068

RIGHT AT HOME OP D PD LDA SI YA Reading Tel: 0118 327 6961

RMB HEALTHCARE OP D PD LDA MH YA Bracknell Tel: 01344 249 415

ROYLE CARE LIMITED OP D PD MH SI YA AD Reading Tel: 0118 957 7460

SHORT TERM SUPPORT AND REHABILITATION TEAM OP D PD LDA MH SI YA AD Windsor Tel: 01628 621981

SILVERDALE CARE SERVICES OP D PD SI Newbury Tel: 01635 368100

SLOUGH BOROUGH COUNCIL DOMICILIARY CARE OP D PD LDA MH SI YA Slough Tel: 01753 690936

SLOUGH CROSSROADS - CARING FOR CARERS OP D LDA MH SI YA Slough Tel: 01753 525796






SLOUGH SOCIAL CARE OP D PD LDA MH SI YA Slough Tel: 01753 694466

SORELLE SUPPORT CARE LIMITED Reading Tel: 0118 907 9220 OP D PD LDA MH SI YA

ST CHRISTOPHER’S HOME CARE LIMITED OP D PD MH SI YA

Ascot Tel: 01344 883905

STUDIO, THE OP D PD LDA MH SI YA AD

Reading Tel: 0118 940 1144

SUPPORT HORIZONS OP D PD LDA MH SI YA


SUPPORT PARTNERS OP D PD LDA MH SI Newbury Tel: 01635 581244

SURECARE (READING AND EAST BERKSHIRE) OP D PD LDA MH SI YA Reading Tel: 0118 959 5288

SURECARE (READING AND EAST BERKSHIRE) OP D PD LDA MH SI Reading Tel: 0118 988 8234

SURECARE (SLOUGH) OP D PD LDA MH SI AD Slough Tel: 01753 548876

TEESDALE ROAD, 60 OP D PD LDA SI YA AD Slough Tel: 01753 569622

THAMESFIELD AT HOME OP D PD LDA MH SI YA AD Henley-on-Thames Tel: 01491 418100

TONNA CARE SERVICES LTD OP D PD LDA MH SI YA AD Reading Tel: 0118 975 9222

VOYAGE (DCA) SOUTH OP D PD LDA MH SI YA Slough Tel: 01753 696393

WAYMARKS LIMITED LDA YA Reading Tel: 07789 944074

WENTWORTH HOUSE OP D PD LDA MH SI YA Wargrave Tel: 07917 302989

WEST BERKSHIRE COUNCIL HOME CARE SERVICE Newbury Tel: 01635 503503 OP D PD LDA MH SI YA

WHITE WALTHAM, MAIDENHEAD OP D PD LDA MH SI YA White Waltham Tel: 01628 828110

WHITESTONE CARE OP LDA MH YA Slough Tel: 01753 696393

WINDSOR AND MAIDENHEAD CROSSROADS OP D PD LDA SI YA Windsor Tel: 01753 833788

WOODLEY AGE CONCERN - DOMICILIARY CARE AGENCY OP D PD MH SI Woodley Tel: 0118 969 1471 Advert page 32

YOUR ABILITY PD LDA MH SI YA Reading Tel: 0118 902 7162

YOUR CHOICE SERVICES LDA


ZION DOMICILIARY CARE AGENCY OP D PD MH SI Slough Tel: 01753 531619





Housing with care

Sheltered housing

Sheltered (or retirement) housing is provided by local authority housing departments and housing associations for older people who would like to remain independent but prefer the added security and reassurance of a scheme manager and an alarm call service.

A scheme manager is either based at the site or visits regularly. Many sheltered housing schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially adapted facilities.

Sheltered housing - useful contacts

Bracknell Forest Community Response and Reablement Team Tel: 01344 351500 Email: [email protected] Bracknell Forest Homes owns and manages eight sheltered housing schemes in the area. For further details, call: 01344 382800

Maidenhead and District Housing Association, Crown House, Crown Square, Waldeck Road, Maidenhead SL6 8BY Tel: 01628 543101 Web: www.mdha.co.uk

Reading Borough Council Housing Services Reading Borough Council, Civic Centre, Reading RG1 7AE Tel: 0118 937 2217

Slough Borough Council Housing Services Tel: 01753 475111 Web: www.slough.gov.uk

The Royal Borough of Windsor and Maidenhead Housing Options Team Tel: 01628 683667

West Berkshire Council The Housing Operations Team provide advice on a range of housing issues. Tel: 01635 519588 Email: [email protected]

Wokingham Borough Council Tel: 0118 974 6000 Email: [email protected]

Extra Care housing

Extra Care housing is a form of housing, similar to sheltered schemes, with self-contained accommodation together with some communal facilities. In an Extra Care scheme, instead of low level support traditionally provided by wardens in sheltered schemes, higher levels of care and support are provided on site by a designated team of care workers, who can be available 24 hours a day.

Extra Care allows you to retain your own tenancy and have care services delivered ensuring that you are able to remain safely in your own self-contained accommodation.

Extra Care - useful contacts

Bracknell Forest Bracknell Forest Homes Tel: 01344 382800 Email: [email protected]

Reading Hanover Housing Association Tel: 01480 475069 Email: [email protected]

Slough Housing Services Tel: 01753 475111

The Royal Borough of Windsor and Maidenhead Access Team – Adult Services Tel: 01628 683744

West Berkshire Access for All team Tel: 01635 503050 Email: [email protected]

Wokingham Housing 21 Tel: 0370 192 4000 Email: [email protected]


Specialist services

Learning disability

Community Learning Disability Teams (CLDTs) work with adults aged 18 and over who have a learning disability and are not able to manage without the right kind of support.

You can get help and advice on problems you may be experiencing with being listened to or understood; your education; keeping well; money and work; somewhere to live; things to do and helping others to care for you.

Support can come from arts therapists; community nurses; dieticians; occupational therapists; physiotherapists; psychiatrists and psychologists; speech and language therapists and your doctor.

Teams will also help you get advice and support from advocacy services; the Benefits Agency; the Housing Department and the police.

If you are a family carer they can also assess your needs and help you support the person you care for.

Local contacts

Bracknell Forest Tel: 01344 354466

Reading Tel: 0118 937 3747

Slough Tel: 01753 475111

The Royal Borough of Windsor and Maidenhead Tel: 01628 670117



Supported Living

'Supported Living’ is a term generally used to describe situations in which people (often

adults with a learning disability or mental health condition) usually rent their home, and their personal care or support is arranged separately. This means they can change their support without having to move, or move and take the same support with them. People have greater security of tenure, and can claim a wider range of welfare benefits than in a residential care home.

Supported Living can be delivered in a range of settings, including individual flats or houses, clusters of self-contained flats on the same site, shared accommodation, and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the property.

Supported Living refers to the way in which accommodation and support are organised, rather than the amount of support. This will be tailored to individual need and can include access to support 24 hours a day if assessed as necessary, although many people do not require this – particularly with the use of assistive technology such as telecare equipment (discussed further on page 17) that ensures an emergency response and helps keep people safe.

Mental health

Your local Community Mental Health Team (CMHT) should be your first point of contact if you have mental health issues. The Community Mental Health Teams (CMHT) are a community-based assessment and treatment service for people suffering mental health problems aged between 18 to 65 years. You can ask your GP to refer you or ask someone who knows you to contact the CMHT on your behalf.

There is increased demand for home care for people with mental health issues arising from greater use of Supported Living instead of care home placements. Like other specialist care services, this can be paid for (if you have been assessed as eligible) with a Personal Budget, discussed on page 8.


Local contacts:

Bracknell Forest Community Mental Health Team Tel: 01344 823333

Reading Community Mental Health Team Tel: 0118 937 3747

Slough Community Mental Health Team Tel: 0300 365 0300 (new referrals)

The Royal Borough of Windsor and Maidenhead Community Mental Health Team Tel: 01628 640200

West Berkshire Community Mental Health Team Tel: 01635 292020

Wokingham Borough Council Community Mental Health Team Tel: 0300 365 0300 (new referrals)

Physical disability

If you have a physical disability or a long-term illness, Adult Social Care and other organisations in the independent and not-for-profit sectors can provide a range of services to help you live as independently as possible. There are also services available to support someone who may be your carer.

As with all support from Adult Social Care, your needs must firstly be assessed (see page 8) to determine the best ways to support you; your carer can also have an assessment. You may wish to discuss your needs with your family doctor in the first instance.

If eligible, support from Adult Social Care includes: allocation of a Personal Budget (see page 8); occupational therapists; help with equipment and adaptations to your home; activities within the community; help at home, and with leaving hospital; short breaks; help if required to move into residential or nursing home care; and help for carers.

If Adult Social Care arranges a care home placement for you, you should check a number of issues. What choice of home do you have and is this restricted by the amount of care you need? Is the provision in accordance with Care Quality Commission’s standards? (See page 51) Does the staff team in the home have good links with the local Adult Social Care Management Team?

Benefit update

Since April 2013, Disability Living Allowance for disabled people aged 16 to 64 was replaced by a new Personal Independence Payment. How much you’ll get depends on how your health condition or disability affects you. For further information, visit www.gov.uk/pip

Sensory services

Sensory Services teams, which includes rehabilitation workers and social workers, can provide information packs, advice and access to services as well as support from a network of national and local agencies.

The teams provides services to all adults and children who are:

- blind or partially sighted or have a degree of sight loss;

- deaf or hard of hearing or have a degree of hearing loss; or

- deafblind or have a degree of dual sensory loss.

If you care for someone with a sensory need the Sensory Services teams can carry out an assessment of your needs as a carer to help you to continue to support them.

Contact Adult Social Care for further information, contact details are on page 5.

Advocates can help

Advocates can give advice, support and information to people of any age, helping them to voice their concerns and guiding them through difficult or challenging times. Consider using the services of an advocate if you feel unsure or


concerned when you are faced with making an important decision about your care choices. They can be especially useful if you have a disability and you need to make your voice heard.

Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions.

Advocates - useful contacts

Just Advocacy Provides advocacy and other support in Bracknell Forest, North East Hampshire, West Surrey and Wokingham. Dolphin House 103 Frimley Road Camberley Surrey GU15 2PP Tel: 01276 28515 Email: [email protected]

SEAP (Support, Empower, Advocate, Promote) SEAP provides an advocacy service in Berkshire for adults with a mental health issue.

Pingemead House Pingewood Reading RG30 3UR Tel: 0118 975 4517 Email: [email protected]

WEBCAS (West Berkshire Advocacy) Provides a range of advocacy services for people with disabilities and their carers, mainly in West Berkshire, Reading and Wokingham.

Broadway House 4-8 The Broadway Newbury RG14 1BA Tel: 01635 760535 Email: [email protected]

The End of Life Care Strategy

‘How we care for the dying is an indicator of how we care for all sick and vulnerable people. It is a measure of society as a whole and it is a litmus test for health and social care services.’ 1

Although the subject of dying is often painful

to contemplate and as a society we do not discuss death and dying openly, the way care professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients.

Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an Advance Care Plan so that every supporting service will be aware of the client’s wishes.

All health and social care staff must be trained in communication regarding end of life care and will be trained accordingly in assessing the needs of clients and carers.

Programmes available include:

The Gold Standards Framework (GSF) This can be used in various settings, for example hospitals, primary care and care homes, to improve the co-ordination and communication between different organisations involved in providing care for someone near the end of their life.

‘Preferred Priorities for Care’ (PPC) This document is an example of an Advance Statement and is designed to help people prepare for the future and gives them an opportunity to think about, talk about and write down their preferences and priorities for care at the end of life.

Despite general reluctance to broach this sensitive area, it is worthwhile asking potential care providers their approach to end of life care and whether they are following national strategies for implementing best practice within their home.

1 ‘End of Life Care Strategy - promoting high quality care for all adults at the end of life’ April 2008. Department of Health.


Useful websites - End of Life Care

Dying Matters Set up by the National Council for Palliative Care (NCPC), the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org

Marie Curie Cancer Care Provides free nursing care to cancer patients and those with other terminal illnesses in their own homes. www.mariecurie.org.uk

NHS Local NHS Local has a section on end of life, including contact details for helpful organisations, suggestions of issues you may need to think about at end of life and videos people have sent in listing five things they want to do before they die. http://nhslocal.nhs.uk

www.compassionatecommunities.org.uk Aims to:

• help people develop the skills to address issues raised by end of life and other losses; and

• be a helpful, empathetic ear.

Care homesAll care providers in the country must be registered with the Care Quality Commission (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports are available at the service or from the CQC (www.cqc.org.uk).

There are two types of residential home:

Care homes (personal care only)

If you are reasonably active, but would like greater security and care, subject to a needs assessment, a care home offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for if your capital including savings exceeds £23,250. This figure may change after April 2015, check with Adult Social Care after this date. See page 46 for more information on paying for your care in a care home.

Care homes with nursing

If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care

home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, your social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current amount is £110.89 per week for the lower rate and £152.61 per week for the higher rate. This figure may change after April 2015, check with Adult Social Care after this date.

For further information on care homes and care homes with nursing, and how to find one to meet your needs, call this Directory’s independent helpline: 0800 389 2077.


Care homes checklist

First impressions • Were you met when you first arrived? • Do staff seem warm, friendly and polite?• Do the residents seem happy, active and sociable?• Does the home feel homely and welcoming?• Is the home fresh, clean and comfortably furnished?

Fees• How much are the fees? (Insert fees above right.)• Do the fees cover all the services available?• Under what circumstances will the fees alter –

e.g. annually or according to increasing needs?• Is the notice to terminate reasonable?

Transport • Is the home easy to get to for relatives and friends?• Does the home provide its own transport?

Accommodation• Are bedrooms single or shared? Is there a choice?• Can you decorate and re-arrange your room to suit

yourself?• Can you bring your own furniture and TV?• Is there a call system for emergencies?• Are there enough sockets in your room?• Can you control the heating in your room?• Can you lock your room and is there a secure place

for valuables?• Is there a separate dining room? Bar? A place to make

tea/coffee whenever you want?• Are there toilet facilities within easy reach of the

communal facilities?• Are there both showers and baths?• Are bathrooms adapted to help people in and out

of the bath?

Accessibility • Does the home have the right adaptations and

equipment to meet your needs?• Are all areas accessible for wheelchair users?• Does the home have extra wheelchairs and

walking aids?• Is there adequate provision for people with sight or

hearing difficulties?

Life within the home • Are there any rules and restrictions

(e.g. going out, time of return etc)?• Can you choose when to get up and retire every day?• How are residents involved in decisions about life in

the home?• Is there a telephone where you can make and take

calls in private and comfort?• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?• Are there arrangements for religious observance?• Can you handle your own money? If not, what

arrangements are in place?• Does a hairdresser/chiropodist visit?• Are residents accompanied on visits to the GP or hospital?

Staff • Do the staff appear clean, cheerful and respectful?• Do the staff talk to residents and how do they talk

to them?• Are the staff formally trained?• Is there an adequate number of staff on day and night?• Is there a Dignity Champion?• Is there a Dementia Champion/Lead?

Visitors • Are visitors welcome at all times?• Is there somewhere to see them in private?• May your visitors join you at meals?• Can your visitors stay overnight?

Catering• Do you have a choice about meals?• Is the food varied and interesting?• Can the home cater for your dietary needs?• Can you have snacks or drinks any time of the day

or night?• Can you eat in your room?• Does the home have a Nutrition Champion/Lead?

Activities• Can you continue to pursue your hobbies and interests?• Are there organised activities and entertainment?• Are outings and holidays arranged?

How much do they cost? £................... £................... £...................• Are escorts available if necessary?• Is a library service available?• Can you have your own flower bed or help in the garden?• Can you stay in your own room if you want to?• What does the home do about personal engagement?

Gardens • Are the grounds/gardens attractive?• Are all areas safe and accessible?• Is there somewhere to sit?• Are they quiet?

Contract terms • Can you retain your own room if away?• Can you have a short-stay or trial period?• Will you be given a statement of terms on admission?• Are all procedures, such as complaints, clearly spelt-out?

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© 2014 Care Choices Ltd


Activities in care homes

The word ‘activity’ can imply many different things but in the context of a care home it should mean everything a resident does from when they open their eyes in the morning until they go to sleep at night. Choosing what colour cardigan to wear can be an enjoyable activity to start the day. Watching your favourite TV programmes or listening to the birds sing might bring a smile. Attending an exercise class might make you feel better. All of these can be defined as ‘activities’. Above all they can

provide a point of interest, fun and challenge to each day. Lots of care homes now employ a dedicated Activity Coordinator. What they do and how varies from one home to another. In the best homes they are fully integrated into the staff team, play a key part in developing care plans and ensure that all staff appreciate the part they play in delivering high quality activity provision. Review the ‘Activities’ section of the care homes checklist on page 42 for questions to consider asking potential providers.

Dementia Care homes and dementia

According to the Alzheimer’s Society, one third of people with dementia live in a care home and at least two thirds of care home residents in the UK have dementia.

Each person with dementia is a unique human being with individual emotional, physical and social needs and a set of hopes, aspirations and values. Meeting these needs with an individually tailored programme enables the person to experience the best possible quality of life. Subsequently, a good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.

The person with dementia will have an assessment and an on-going personalised care plan, agreed across health and social care that identifies a named care coordinator and addresses their individual needs.

They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Power of Attorney and Preferred Priorities of Care.

It is important that care and support options are tailored to the needs of the individual. One size does not fit all. Some options can work well for one individual but prove to be stressful and unsuitable for another person. Make sure staff know the person you care for by providing life story books, telling staff about their likes and dislikes and providing belongings that bring comfort and have meaning for the person you care for.

Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences even in the later stages of the condition? Who is the person in charge of championing dementia care best practice in the home? Further questions to consider are included


in the residential dementia care checklist on page 45.

Design and technology

The design of a care home specialising in dementia needs to be based on small group living, preferably with accommodation at ground floor level only and with good access in and out of the building within a safe environment.

Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation for residents.

Staff training

Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia.

For further information, call this Directory’s independent helpline: 0800 389 2077.

HOW WILL I KNOW WHICH TO CHOOSE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

WHAT ARE THE CARE OPTIONS?

WHAT IF MUM DOESN’T AGREE?


Residential dementia care checklist © 2014 Care Choices Ltd

Residents The best indication of a good home is that the residents appear happy and responsive.Are there rummage boxes around the home to stimulate residents? 1 2 3

Access If the person with dementia needs or is likely to need equipment or adaptations you may want to check:There is adequate signage and cues for different parts of the home such as dining room and bathroom.1 2 3

The home’s policy about locking external doors.1 2 3

Bedrooms You may want to find out whether the person with dementia can have a single room and whether:Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.1 2 3

Activities Residents should be stimulated without feeling stressed.Are reminiscence activities available?1 2 3

Are residents able to compile memory boxes? 1 2 3

Do staff compile life story books including photographs and mementos?1 2 3

Staff It is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect. What training and experience in dementia care do they have? 1 2 3

Will the person with dementia have a member of staff particularly responsible for their care?1 2 3

Is there a member of staff you can talk to about your own worries about the person with dementia? 1 2 3

Manager/head of home A manager who is caring as well as efficient can make all the difference to a home. Does the manager have knowledge of dementia and can they deal with difficulties that may arise in an understanding way? 1 2 3

Is there a full assessment at home before a resident is admitted?1 2 3

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 42.

When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care homes and visit at different times, for example at the

weekend and in the week. If possible go with the person you care for. First impressions count. Think about how you are greeted and the way staff relate to people with dementia.

Most importantly, do not be afraid to ask questions. This is always the best way to get information.

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Paying for residential care

Care funded by the council

Do I qualify for local authority financial assistance?

If you have been assessed as needing a care home place and your capital including your savings is below £23,250 you may be entitled to financial support from your local authority. To find out more, contact Adult Social Care. Contact details are on page 5.

If you have capital below £14,250 you will be entitled to maximum support contributing your income less £23.50 per week retained for personal expenses. If you have capital between £14,250 and £23,250 you must pay a capital tariff of £1 per week for each £250 between these two figures. Capital includes the value of your former home unless it’s occupied by your partner, or a relative who is aged over 60 years or incapacitated, or a child under 16 years who you maintain or a separated partner who is a lone parent.

Do I have a choice of care home if the council is paying?

Yes and it can even be in a different county. The home you choose must be suitable for your assessed needs, comply with any terms and conditions set by the local authority and not cost any more than they would usually pay for someone with your needs.

What if a home costs more than the local authority is prepared to pay?

The local authority will allow a third party to top-up of your fees as long as they are able to do so over the long term. You are not allowed to top up the fees yourself. For more information on third party payments see page 47.

My partner needs care, how does this financially affect me?

The local authority will take into account 50% of any joint savings therefore, to accelerate financial help, it is better to have separate single accounts meeting care costs, paid from the

account of the person in the care home.

Paying for your own residential care

Self-funding

If you are self-funding your care because you are not eligible for local authority funding there are other forms of financial assistance you may be entitled to.

Will the local authority pay my fees whilst I am selling my former home?

If, apart from your property, your other capital is below £23,250 the local authority should help with the costs during the first twelve weeks of permanent care. Beyond that period any financial help will be charged against the value of your former home and recovered from the eventual sale proceeds.

Do I have to sell my property?

No, the local authority may lend you the money to pay for your care charged against your property value. However, they could limit how much they will pay and it could adversely affect your welfare benefit entitlements.

Do I have to pay Council Tax on an empty property?

If you move into a care home and your property is left empty then you should receive full exemption from Council Tax until it’s sold.

Is there any financial help that is not means tested?

Attendance Allowance is a non-means tested, non-taxable allowance paid at the lower rate of £54.45 for those needing care by day or night and, at a higher rate of £81.30 for those needing care by day and night.

Whether your stay is temporary or permanent if you receive nursing care in a care home you may be entitled to an NHS Registered Nursing Care Contribution (RNCC) towards the cost of your nursing care, paid directly to the home at


£110.89 per week. If your needs are primarily health care needs, you may be entitled to full funding from your local PCT following an assessment under their continuing care eligibility criteria. This figure applies to England only.

What happens if I move into a care home independently and run out of money?

Once your capital reduces to £23,250 you should seek local authority assistance as soon as possible. However, if the home costs more than the local authority usually pays and won’t reduce its fees you could be in the difficult situation of either finding a source of top-up or seeking less expensive accommodation.

If there is a likelihood of running out of money it’s important that you arrange an assessment of your care needs with Adult Social Care to ensure they are aware of your financial situation. Also check if the care home owner can continue to accommodate you at the local authority's funding rates or will require a third party top-up.

What can I do to avoid this situation?

There are ways of meeting care costs for as long as you need care whilst using up only part of your capital. For example, the use of Immediate Need Care Fee Payment Plans can contribute towards capping the cost and, as so many older people wish, enabling an inheritance to be left for the family.

The important thing is not to try to do it alone, always seek professional advice.

Figures mentioned here may change over the lifetime of this Directory.

Contracts

Before you sign any contract prior to moving into a care home, the home should give you written details of all the charges it intends to make in its Statement of Purpose document. If there is anything that is not clear or which you do not understand, you should ask for advice.

Third party payments

If the home you choose costs more that the rate the local authority usually pays for someone with your needs, you will have the choice to ask someone else to make an additional payment.

If there is no-one available to supply the extra payment, you can ask the local authority to find you another placement at the rate they would normally expect to pay. If, however, you do decide to live in the more expensive home and you have someone who is able to make an additional payment for you, they will have to pay the difference between your local authority rate and the amount the home charges. This additional payment is often referred to as a ‘top-up’ or ‘third party contribution’.

The law says that you are not allowed to make this additional payment yourself, except in limited circumstances. Therefore, the additional payment has to be made by someone else, for example, a family member or charity.

Before anyone agrees to make additional payments on your behalf they should be aware that the amount could change, usually increase, once a year and they need to be confident that they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should seek help and advice via Adult Social Care. Contact details are on page 5.

Once it has been established that someone is willing and able to make these payments they will be asked to sign an agreement to formalise the arrangement. Because the financing of care is a complex area it is advisable to contact the social worker who is arranging your placement with you or Adult Social Care to ask for advice and individual guidance.


If you move to a care home where a third party payment is required, the person who will make the payment on your behalf must sign a contract with your local authority, before the contract with the home is signed. In doing so they must confirm that they have the financial means to make the third party payments (including any future increases) for the whole time you will live at the care home. If they are unable to maintain the payments and there is nobody else able to meet this cost, you may have to move

to a cheaper home within the local authority’s funding levels.

If you are already resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

Important informationThis Directory’s helpline

This Directory’s free helpline provides an independent information and help service encompassing care services and accommodation. A personalised report can be generated for callers providing details of all care homes or housing with care schemes that meet their criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Care Choices’ website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can then be saved and emailed to others.

You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

How solicitors can help

A solicitor can give you impartial advice about

wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.


Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of timescales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area.

For further information, call this Directory’s independent helpline: 0800 389 2077.

Charitable support

The voluntary sector is made up of charitable, not-for-profit organisations. Charities help people of all ages, backgrounds, cultures, religions and ethnic origins, in many ways, often when the State cannot do so. If you or someone you know is struggling to meet the costs of care there may well be a charity which could provide some help without affecting benefit entitlements.

Occupational benevolent funds

The occupational benevolent sector excels in ‘communities of interest’. These include people wanting to live in a religious setting, or those looking for voluntary sector homes and housing with an ethos allowing them to share their lives with like-minded individuals. For example, a person who has spent their life as a professional may be seeking housing or care amongst other professional people. Another may have spent a working life in a motor factory and now wants to live amongst others with the same working background.

Occupational benevolent funds make sure that their assistance will not affect any state benefits and they can often help people in difficulties to claim all the allowances to which they’re entitled. Pension Credit will not be affected by

a grant from a benevolent fund. Charities can’t help if what is required is already available on the National Health Service, or covered by state benefits or the local council’s social or other services, but they can often enhance basic provision.

Local examples include:

BEN – Motor and Allied Trades Benevolent Fund Caring for people who worked in the automotive trade and their dependents, in times of need. Lynwood, Sunninghill Ascot, Berkshire SL5 0AJ Lynwood is one of five centres owned by BEN, set in its own grounds in Ascot. Tel: 01344 876770 Email: [email protected]

GroceryAid Charity for workers in the grocery industry, based in Sandhurst. 2 Lakeside Business Park Swan Lane Sandhurst, Berkshire GU47 9DN Tel: 01252 875925

Licensed Trade Charity Provides support and care for people who have worked in the licensed drinks trade. Heatherley London Road Ascot, Berkshire SL5 8DR Tel: 01344 884440

The Cinema and Television Benevolent Fund The leading UK charity for people who have worked behind the scenes in the film, cinema and commercial television industries. Owns and manages Glebelands, its own care home with nursing in Berkshire. 22 Golden Square London W1F 9AD Tel: 0207 437 6567 Freephone: 0800 138 2522

The National Benevolent Charity Founded as the National Benevolent Institution, this is one of the oldest charities in Great Britain and provides 41 units of accommodation for the


retired and elderly living independently. Primarily provides financial support and help to people who, through no fault of their own, are forced to live in poverty. Tel: 01666 505500

Comments, compliments and complaints

If you use a home care agency or move into a care home you should feel able to complain about any aspect of your life which affects your happiness or comfort. This might be anything from the way you are treated by staff to the quality of the food you are served. You should also feel free to make comments and suggestions about possible improvements to your surroundings and the services provided.

Making a complaint should not be made difficult for you and should not affect the standard of care that you receive whether in your own home or in a care home or care home with nursing. Care services are required under national essential standards of quality and safety to have a simple and easy to use complaints procedure.

If you are concerned about the care that you, a friend or a relative are receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made.

If your complaint is about a breach of regulations, contact your local office of the

Care Quality Commission (see page 51 for more information about the CQC).

If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to complain to your social worker/care manager or the department’s designated complaints manager.

If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including adult social care providers (such as care homes and home care providers). It is a free service. Its job is to investigate complaints in a fair and independent way.

The Silver Line

The BIG Lottery Fund has announced a major grant of £5 million to The Silver Line describing them as ‘a vital new befriending and advice helpline’ so that we can develop from our pilot stage to launch nationally.

The grant has been made available through The Fund’s £20 Million Dignity programme for older people who are isolated and lonely across the UK. It recognises that a phone call can be transformative and lift someone’s mood and self-esteem; as one caller told us: ‘When I get off the phone I feel like I belong to the human race.’

Until now there has not been a UK-wide, 24 hour umbrella organisation which links older people to support services in their local communities. The Silver Line will connect individuals to local services and activities, and in the same way that Childline, founded by Esther Rantzen in 1986, helped abused children, The Silver Line will support older people who are experiencing abuse or neglect, and make sure they are protected.

For more information visit: www.thesilverline.org.uk


Inspection and registration of care services

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Since October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time.

CQC holds and publishes up-to-date information about the compliance of adult social care providers with essential standards of safety and quality.

Following an inspection, each provider is given a report on how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk

The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced.

For care homes and care homes with nursing, the inspectors look at outcomes which place an emphasis on what people who use services should experience.

For any enquiries contact CQC by telephone: 03000 616161 or by email: [email protected]

The Care Quality Commission Citygate Gallowgate Newcastle upon Tyne NE1 4PA

When considering care services, it’s always a good idea to check a service’s inspection report on the Care Quality Commission’s comprehensive website: www.cqc.org.uk

Out-of-county care

Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If your care home place is state-funded, your home county local authority is still responsible for your care fees, even if you choose a care home in another region. The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region.

You must seek further advice before making your decision. If you’re self-funded, obviously you have freedom of choice.

For information on care provision in Berkshire and other regions, contact this Directory's helpline on freephone 0800 389 2077 with details of your requirements or visit www.carechoices.co.uk.

Protecting vulnerable adults

Vulnerable adults may experience abuse, neglect or worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves, or protect themselves from harm or from being exploited.

What is adult abuse?

Abuse is mistreatment by any other person or persons that violates a person’s human and civil rights. The abuse can vary from treating someone with disrespect in a way which significantly affects the person’s quality of life, to causing actual physical suffering.

It can happen anywhere – at home, in a care home or a care home with nursing, a hospital, in the workplace, at a day centre or educational establishment, in supported housing or in the street.


Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also cover the issues of neglect and institutional abuse – where the abuse affects more than one person within an organisation and is not addressed by the service’s management.

Who might be causing the abuse?

The person who is responsible for the abuse may be known to the person abused and could be:

• a paid carer or volunteer;

• a health worker, social care or other worker;

• a relative, friend or neighbour;

• another resident or service user;

• an occasional visitor or someone who is providing a service; or

• someone who deliberately exploits vulnerable people.

If you think someone is being abused call Adult Social Care. Your concerns will be taken seriously and will receive prompt attention, advice and support.

If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the police to prevent someone else from being abused. If the police are involved Adult Social Care will work with them and with you to support you.

If you are worried about contacting the police you can contact Adult Social Care to talk things over first. Contact details are on page 5. If immediate action is needed dial 999.

You can also:

• Contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a registered care home, care home with nursing or receiving home care services.

• Let a public service professional, such as a social worker, community nurse, GP, probation officer or district nurse know your concerns. They have responsibilities under the county’s adult protection procedure and can advise you about what to do next.

The Disclosure and Barring Service

There is a barring system for all those intending to work, or working with children and vulnerable adults.

In December 2012, the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) merged into the Disclosure and Barring Service (DBS). CRB checks are now called DBS checks.

This new organisation will provide a joined up, seamless service combining the criminal records checking and barring functions. Further legislative changes will come into force during 2014. These details will be published on the DBS website. For disclosure information and services, visit the DBS homepage: www.gov.uk/dbs

Care home owners, domiciliary care agencies and employment agencies which supply care workers are required to request checks as part of a range of pre-employment checks, including disclosures from the Disclosure and Barring Service (DBS). Requests for such checks must be made to the DBS.

Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation knowingly to employ a barred person in a regulated activity role.


Residential care in Berkshire

WEST BERKSHIRE

WOKINGHAM

BRACKNELL FOREST

WINDSOR & MAIDENHEAD

SLOUGH

READING

WILTSHIRE

HAMPSHIRE

OXFORDSHIREBUCKINGHAMSHIRE

SURREY

Bracknell Forest Care homes 53 Care homes with nursing 54

Reading Care homes 54 Care homes with nursing 55

Slough Care homes 55 Care homes with nursing 55

West Berkshire Care homes 56 Care homes with nursing 58

Windsor and Maidenhead Care homes 58 Care homes with nursing 61

Wokingham Care homes 61 Care homes with nursing 64

Care home providers

BEECH HOUSE (BINFIELD) OP D London Road, Binfield, Bracknell RG42 4AB Tel: 01344 451949

CROSSWAYS RESIDENTIAL CARE HOME OP D 306 Yorktown Road, College Town, Sandhurst GU47 0PZ Tel: 01276 346910

FAR END RESIDENTIAL HOME OP D Far End, Sandhurst Lodge, Wokingham Road, Crowthorne RG45 7QD Tel: 01344 772739

FOURWAYS RESIDENTIAL HOME OP D 45 Scotland Hill, Sandhurst GU47 8JR Tel: 01252 871751

HEATHLANDS RESIDENTIAL HOME OP D Crossfell, Wildridings, Bracknell RG12 7RX Tel: 01344 425650

HOMESTEAD, THE OP D 18 Heath Hill Road North, Crowthorne RG45 7BX Tel: 01344 776270

LODGE, THE OP LDA YA 21 Roundshead Drive, Warfield, Bracknell RG42 3RZ Tel: 01344 424982

PINEHURST CARE CENTRE OP D 38-44 Duke’s Ride, Crowthorne, Berkshire RG45 6ND Tel: 01344 774233

Bracknell Forest care homes


Service User BandsHome care providers are listed on page 31


PINEWOOD (DIMENSIONS) LDA 101 Pinewood Avenue, Crowthorne RG45 6RQ Tel: 01344 773139

SLATE HOUSE RESIDENTIAL HOME OP D 26 Wellington Road, Sandhurst GU47 9AN Tel: 01344 773358

ST CHRISTOPHER’S CARE HOME OP Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 884079

WAYMEAD SHORT TERM CARE LDA St Anthony’s Close, Bracknell RG42 2EB Tel: 01344 353333

Bracknell Forest care homes continued

BIRDSGROVE NURSING HOME OP D Warfield Road, Bracknell RG12 2JA Tel: 01344 422261

BRACKNELL CARE HOME OP PD Crowthorne Road, Bracknell RG12 7DN Tel: 01344 484584 Advert page 62

BRIDGEWELL CENTRE, THE OP PD MH SI YA 10a Ladybank, Birch Hill, Bracknell RG12 7HA Tel: 01344 303815

Bracknell Forest care homes with nursing

HALDANE HOUSE NURSING HOME OP D MH 127 Yorktown Road, Sandhurst GU47 9BW Tel: 01252 872218

ST DAVID’S NURSING HOME OP Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 884079

Reading care homes




PEPPARD HOUSE LDA 45 Woodcote Road, Caversham, Reading RG4 7BB Tel: 0118 947 2067

RICHMOND ROAD, 30 (VOYAGE 1 LTD) OP LDA YA Caversham, Reading RG4 7PR Tel: 0118 946 3282

ST BARNABAS STREET, 26 (VOYAGE 1 LTD) OP LDA YA Emmer Green, Reading RG4 8RA Tel: 0118 946 1775

ST LUKE’S & THE OAKS CARE HOME OP D Marshland Square, Emmer Green, Caversham, Reading RG4 8RP Tel: 0118 946 1424

ST RONANS ROAD, 34 OP PD LDA 34 St Ronans Road, Reading, Berkshire RG30 2QE Tel: 0191 228 8300

SUMMERFIELD CARE HOME OP PD SI 4 Kidmore Road, Caversham, Reading RG4 7LU Tel: 0118 947 2164

TILEHURST LODGE LDA 142 Tilehurst Road, Reading RG30 2LX Tel: 0118 967 4675

UPPINGHAM GARDENS, 1 (VOYAGE 1 LTD) OP LDA YA Caversham, Reading RG4 6SP Tel: 0118 946 2216

WENSLEY ROAD, 159 PD LDA MH YA Coley Park, Reading RG1 6DU Tel: 0118 958 9022

WHITE BARN, KINGWOOD LDA 45 Cressingham Road, Reading RG2 7RU Tel: 0118 987 3190

WHITLEY WOOD LANE, 188 (RESPITE CARE) LDA

Reading RG2 8PR Tel: 0118 937 5347

WILLOWS, THE OP 2 Hexham Road, Reading RG2 7UG Tel: 0118 937 5584

YEW TREE LODGE MH 17-19 Redlands Road, Reading RG1 5HX Tel: 0118 931 3534


PARKSIDE HOUSE NURSING HOME OP PD Parkside Road, Reading RG30 2DP Tel: 0118 3217341 Advert page 56

RIVER VIEW CARE CENTRE OP Rodway Road, off Oxford Road, Tilehurst RG30 6TP Tel: 0118 972 8360

BEACHER HALL NURSING CENTRE OP PD YA 42 Bath Road, Reading RG1 6PG Tel: 0118 3219474 Advert page 56

JASMINE HOUSE NURSING HOME OP D PD 16-22 Westcote Road, Reading RG30 2DE Tel: 0118 959 0684

NORTHCOURT LODGE NURSING HOME OP D 65 Northcourt Avenue, Reading RG2 7HF Tel: 0118 987 5062

Reading care homes with nursing

Slough care homes




APPLEGARTH CARE HOME OP 24 Huntercombe Lane North, Maidenhead SL6 0LG Tel: 01628 663287

ASPEN BELMONT CARE HOME LDA 11 Tuns Lane, Slough, Berkshire SL1 2XA Tel: 01753 825158

BOADICEA CLOSE, 20 (DIMENSIONS) LDA Slough SL1 5UJ Tel: 01753 528233

ELTHAM AVENUE, 72 (DIMENSIONS) LDA Slough SL1 5UP Tel: 01753 822483

FORGET-ME-NOT RESIDENTIAL HOME OP 151 Burnham Lane, Burnham SL1 6LA Tel: 01628 668902

LANGLEY HAVEN CARE HOME LIMITED OP D 30 Rambler Lane, Langley, Slough SL3 7RR Tel: 01753 527300

LANGLEY ROAD, 60 (VOYAGE 1 LTD) LDA YA Slough SL3 7AD Tel: 01753 536935

LAVENDER COURT LDA 1 Priors Close, Slough SL1 2BQ Tel: 01753 512368

MIDDLE GREEN ROAD, 12 (VOYAGE 1 LTD) OP LDA YA Slough SL3 7BN Tel: 01753 532415

RAGSTONE ROAD, 64-66 MH Slough SL1 2PX Tel: 01753 524869

REACH LIMITED LDA 1 Yew Tree Road, Slough, Berkshire SL1 2AA Tel: 01753 524621

REACH - LOWER CIPPENHAM LANE, 178 LDA Slough SL1 5EA Tel: 01628 666132

REACH - UPTON COURT ROAD, 2A LDA Slough SL3 7LX Tel: 01753 570222

RESPOND LDA 3 Priors Close, Slough SL1 2BQ Tel: 01753 570866

SEYMOUR HOUSE LDA 21, 23, 25 Seymour Road, Slough SL1 2NS Tel: 01753 820731

STOKE HOUSE LDA 4 Stoke Poges Lane, Slough, Berkshire SL1 3NT Tel: 01753 445089

BURNHAM HOUSE OP D PD YA Burlington Road, Slough SL1 2LD Tel: 01753 517789

LANGLEY NURSING HOME LTD OP D PD SI 44 Langley Road, Slough SL3 7AD Tel: 01753 790839

OAK HOUSE OP D PD LDA MH Forest Close, Wexham Road, Slough SL2 4FA Tel: 01753 528419

Slough care homes with nursing

OXFORD HOUSE NURSING HOME OP 204 Stoke Road, Slough SL2 5AY Tel: 01753 533554

SALT HILL CARE CENTRE OP D PD LDA MH 16-20 Bath Road, Slough SL1 3SA Tel: 01753 575150

WINDMILL CARE CENTRE OP 104 Bath Road, Slough SL1 3SY Tel: 01753 213010




West Berkshire care homes

Questions about aged care in Berkshire? We’ll help you find the answers

Our friendly team of specially trained advisors are here to help, 7 days a week.

Many people have questions when they are thinking about aged care for themselves or for a loved one. From understanding the different options available to finding out how to pay for care – we can help.

Bupa offers free, expert advice to help you make the right decision for you and your loved ones.

† Monday to Friday, 8am - 8pm, or Saturday and Sunday, 9am - 5pm. Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles.

0333 220 4922 †

ACORN HOUSE OP LDA YA 20 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH Tel: 0118 943 9462

APPLETREES LDA Chapel Row, Bucklebury, Newbury RG7 6PB Tel: 0118 971 3769

BAILY THOMAS HOUSE (DIMENSIONS) LDA Haysoms Drive, Greenham, Thatcham, Berkshire RG19 8EX Tel: 01635 414260

BOXGROVE HOUSE LDA Little Heath Road, Reading RG31 5TY Tel: 0118 943 1019

BROAD LANE, 30 (VOYAGE 1 LTD) OP LDA YA Upper Bucklebury, Nr Reading RG7 6QJ Tel: 01635 871191

CHAFFINCHES LDA 108 Paynesdown Road, Thatcham RG19 3TE Tel: 01635 874836

CHESTNUT WALK OP D PD MH SI 15 Chestnut Walk, Hungerford, Newbury RG17 0BD Tel: 01488 683263

CLAYHILL ROAD, 43 (DIMENSIONS) LDA Burghfield Common, Reading RG7 3HF Tel: 0118 983 5047

COOMBE HOUSE, THE OP The Coombe, Streatley-on-Thames RG8 9QL Tel: 01491 872174

DOWNVIEW RESIDENTIAL HOME LDA 12 Downview, Hungerford RG17 0ED Tel: 01488 683087

DUNCAN HOUSE OP LDA YA 18 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 943 9460

ELIZABETH HOUSE OP LDA YA 14 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH Tel: 0118 943 9457

GLEBE GARDEN LDA YA Reading Road, Burghfield Common, Reading RG7 3BH Tel: 0118 983 5476

HAZEL VIEW OP LDA YA 21 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH Tel: 0118 943 9463




West Berkshire care homes continued

HILLVIEW FARM LDA YA Ashmore Green Road, Ashmore Green, Thatcham RG18 9ER Tel: 01635 866429

HOLLY GRANGE RESIDENTIAL HOME OP Cold Ash Hill, Cold Ash, Thatcham RG18 9PT Tel: 01635 864646

JUST HOMES OP PD LDA 3 New Hill, Purley-on-Thames, Reading RG8 8HA Tel: 0118 962 4887

KESTRELS LDA 84 Hambridge Road, Newbury RG14 5TA Tel: 01635 522814

LIMBER OAK PD LDA SI YA Crookham Common, Newbury RG19 8BR Tel: 01635 871213

LITTLE HEATH COURT LDA Little Heath Road, Tilehurst, Reading RG315TY Tel: 0118 942 8558

NEWTON HOUSE LDA 404 London Road, Benham Hill, Berkshire RG18 3AA Tel: 01635 529817

NOTREES OP D SI 10 High Street, Kintbury, Hungerford RG17 9TW Tel: 01488 658332

OAKLANDS LDA YA 5 The Green, Theale, Reading RG7 5DR Tel: 0118 930 5288

OLD VICARAGE, THE LDA YA Parsonage Lane, Hungerford RG17 0JB Tel: 01488 683634

PARRY HOUSE OP LDA YA 15 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 943 9458

PRIOR’S COURT COTTAGES, 1-2, 3-4 LDA YA Prior’s Court Road, Hermitage, Thatcham RG18 9JT Tel: 01635 247202

PRIOR’S COURT COTTAGES, 5-6: BRADBURY HOUSE LDA YA Prior’s Court Road, Hermitage, Thatcham RG18 9JT Tel: 01635 247203

ROWAN COTTAGE LDA Sulhampstead Road, Burghfield, Reading RG30 3SB Tel: 0118 983 6003

SLADE HOUSE OP LDA YA 17 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 943 9459

TUDOR HOUSE LDA Farm Lane, Maidenhatch, Pangbourne RG8 8HP Tel: 0118 974 5030

WALLED GARDEN, THE LDA YA Calcot Grange, Mill Lane, Reading RG31 7RS Tel: 0118 942 3331

WALNUT CLOSE OP D PD SI YA Brownsfield Road, Thatcham, Newbury RG18 3GF Tel: 01635 587810

WATSON HOUSE OP LDA YA 12 Huckleberry Close, Purley-on-Thames RG8 8EH Tel: 0118 943 9456

WILLOWS EDGE OP D PD SI Hutton Close, Shaw, Newbury RG14 1HJ Tel: 01635 452520

WOODPECKERS LDA 5 Barn Elm Cottages, Dark Lane, Bradfield RG7 6DD Tel: 0118 974 4093

YEW BANK OP LDA YA 19 Huckleberry Close, Purley-on-Thames Reading RG8 8EH Tel: 0118 943 9461

With so many providers to choose from, where do you start?

www.carechoices.co.uk can help you out.

• search care providers quickly and easily

• search by postcode/town and care type

• Information on standards of care

• links to the latest inspection reports


• request a brochure

• checklists to take with you when you visit





HOLLIES OP D Reading Road, Burghfield Common, Reading RG7 3BH Tel: 0118 983 2254

HUNGERFORD CARE HOME OP Wantage Road, Hungerford, Newtown RG17 0PN Tel: 01488 682002 Advert page 62

THATCHAM COURT NURSING HOME D Chapel Street, Thatcham, Berkshire RG18 4QL Tel: 01635 898799 Advert page 56

WINCHCOMBE PLACE Maple Crescent, Newbury, RG14 1LN OP D PD MH YA Tel: 0333 434 3096 Advert page 60

ARGYLES NURSING HOME OP Pound Street, Newbury RG14 6AE Tel: 01635 899591 Advert page 56

BAYFORD HOUSE NURSING CENTRE OP Rookwood, Stockcross, Newbury RG20 8LB Tel: 01488 757660 Advert page 56

BIRCHWOOD OP D PD LDA MH Birchwood Road, Newbury RG14 2PP Tel: 01635 339670 Advert page 60

CASTLE GATE RESPITE CENTRE LDA Love Lane, Donnington, Newbury RG14 2JG Tel: 0118 950 3094

DONNINGTON RESIDENTIAL AND NURSING HOME, THE OP Wantage Road, Newbury RG14 3BE Tel: 01635 897990 Advert page 56

West Berkshire care homes with nursing

Windsor & Maidenhead care homes

ABELL GARDENS, 1 PD LDA YA Furze Platt Road, Maidenhead SL6 6PS Tel: 01628 784209

ABELL GARDENS, 2 OP PD LDA YA Furze Platt Road, Maidenhead SL6 6PS Tel: 01628 780975

ALLENBY ROAD, 11 OP PD LDA SI YA Maidenhead SL6 5BF Tel: 01628 783573

BOULTERS LOCK RESIDENTIAL HOME OP D 56 Sheephouse Road, Maidenhead SL6 8HP Tel: 01628 634985

BRAMERTON LDA Upper Bray Road, Bray, Maidenhead SL6 2DB Tel: 01628 771058

CLARA COURT OP D PD LDA MH 21 Courthouse Road, Maidenhead SL6 6JE Tel: 01628 776022 Advert page 60

COURTHOUSE ROAD, 237 OP PD LDA YA Maidenhead SL6 6HF Tel: 01628 625457

COWLEY COTTAGE (CARE MANAGEMENT GROUP) Ray Park Road, Maidenhead SL6 8PZ LDA Tel: 01628 776542

COWLEY HOUSE (CARE MANAGEMENT GROUP) Ray Park Road, Maidenhead SL6 8PZ LDA Tel: 01628 638851

ETON HOUSE RESIDENTIAL HOME OP D 68 Eton Road, Datchet, Slough SL3 9AY Tel: 01753 547251

FEARNLEY HOUSE LDA 86 Straight Road, Old Windsor SL4 2RX Tel: 01753 863752

FOXDOWN PD LDA SI YA Littlefield Green, White Waltham, Maidenhead SL6 3JN Tel: 01628 625341

HEREWARDS HOUSE OP D 15 Ray Park Avenue, Maidenhead SL6 8DP Tel: 01628 629038

HERONSMEDE LDA 88-90 Straight Road, Old Windsor SL4 2RX Tel: 01753 855694

HOMESIDE CLOSE, 16 LDA Off Whurley Way, Maidstone SL6 7RB Tel: 01628 630710

MEADOWBANK CARE OP 44 Braywick Road, Maidstone SL6 1DA Tel: 01628 781186


Windsor & Maidenhead care homes continued

MOKATTAM LDA Altwood Bailey, Maidenhead SL6 4PQ Tel: 01628 626070

MOOR COTTAGE OP High Street, Cookham SL6 9SF Tel: 01628 526036

NIGHTINGALES CARE HOME OP Islet Road, Maidenhead SL6 8LD Tel: 01628 621494

NORMANHURST RESIDENTIAL HOME OP D 26 High Town Road, Maidenhead SL6 1PB Tel: 01628 632618

OSBORNE HOUSE LDA 90 Osborne Road, Windsor SL4 3EN Tel: 01753 857610

PINKNEYS ROAD, 87 (VOYAGE 1 LTD) LDA YA Pinkneys Green, Maidenhead SL6 5DT Tel: 01628 626167

STATION ROAD, 43 (VOYAGE 1 LTD) LDA YA Wraysbury, Staines, Middlesex TW19 5ND Tel: 01784 483154

TREGONA (VOYAGE 1 LTD) LDA YA 3 Edith Road, Maidenhead SL6 5DY Tel: 01628 789433

VANSETT CARE HOME OP D PD LDA 27-29 Norfolk Road, Maidenhead SL6 7AU Tel: 01628 626656

WELBY CLOSE, 25 (DISABILITIES TRUST) LDA YA Maidenhead SL6 3PY Tel: 01628 824154

WHITE HOUSE LDA 334 Horton Road, Datchet, Slough SL3 9HY Tel: 01753 541595

WHITE LODGE CARE HOME LTD OP D PD Bisham Road, Marlow SL7 1RP Tel: 01628 898281

WINSTON COURT, 5 LDA Halifax Road, Maidenhead SL6 5HU Tel: 01628 418804

WINTON HOUSE OP 51 Dedworth Road, Windsor SL4 5AZ Tel: 01753 856466 Advert below

We offer excellent 24-hour residential care for older people in a warm and friendly home

Residents have their own private en-suite rooms and are supported by skilled and caring staff. Long or short stays, respite available.Please visit or contact us for more details.

Manager: Mrs Shelley Ackland-SnowThe Abbeyfield (Maidenhead) Society LimitedWinton House, 51 Dedworth Road, Windsor, Berkshire SL4 5AZ

Winton House Residential Extra Care Home

Tel: 01753 856466

Our aim is to provide a relaxed, warm and friendly atmosphere within which our residents can be cared for and pursue their interests and where visitors are always welcomed.Individual care is provided by fully qualified, experienced staff with day-to-day personal contact and management from the proprietor.Please accept our invitation to come to tea, and meet the staff and residents.

• Individually decorated single and twin rooms

• 24 hour qualified nursing care. Full range of visiting services available

• Passenger lift

• Mini bus

Licensed to care for

• Long term elderly care

• Chronic young sick

• Respite

• Terminally ill

Foxleigh Grove Nursing Home

For more information and advice telephone Matron on 01628 673332Foxleigh Grove, Holyport, near Maidenhead, Berkshire SL6 3LQWebsite: www.foxleighgrove.co.uk Email: [email protected]

To find out how we can help call us on Winchcombe Place care home: 0333 321 1923 or visit careuk.com/winchcombe-place Larkland House care home: 0333 321 8841 or visit careuk.com/larkland-house

What do you see?Creative souls or life in a care home?

Winchcombe Place care home, Maple Crescent, Newbury RG14 1LN Larkland House care home, London Road, Ascot, Berkshire SL5 7EG

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like painting. As well as keeping hands and minds active, it’s a chance to demonstrate their creativity.

Winchcombe Place

care home

NOW OPEN





To find out how we can help call us on Winchcombe Place care home: 0333 321 1923 or visit careuk.com/winchcombe-place Larkland House care home: 0333 321 8841 or visit careuk.com/larkland-house

What do you see?Creative souls or life in a care home?

Winchcombe Place care home, Maple Crescent, Newbury RG14 1LN Larkland House care home, London Road, Ascot, Berkshire SL5 7EG

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like painting. As well as keeping hands and minds active, it’s a chance to demonstrate their creativity.

Winchcombe Place

care home

NOW OPEN

Windsor & Maidenhead care homes with nursing

APPLE HILL OP D PD LDA SI Henley Road, Hurley, Maidenhead, SL6 5LH Tel: 01628 823200

ASCOT NURSING HOME D MH Burleigh Road, Ascot SL5 7LD Tel: 01344 620656

CHERRY GARDEN OP PD Breadcroft Lane, Littlewick Green, Maidenhead SL6 3QF Tel: 01628 825044

COOKHAM RIVERSIDE, THE OP Berries Road, Cookham SL6 9SD Tel: 01628 810557

DORMY HOUSE OP D Ridgemount Road, Sunningdale, Ascot SL5 9RL Tel: 01344 872211

FOXLEIGH GROVE NURSING HOME OP PD Forest Green Road, Holyport, Maidenhead SL6 3LQ Tel: 01628 673332 Advert page 59

HARWOOD HOUSE OP Spring Lane, Cookham Dean SL6 6PW Tel: 01628 478000

HOLYPORT LODGE NURSING HOME OP PD The Green, Holyport, Maidenhead SL6 2JA Tel: 01628 878407 Advert page 56

LARCHFIELD OP D Larchfield Road, Maidenhead SL6 2SJ Tel: 01628 639428

LARKLAND HOUSE OP D PD MH YA AD London Road, Ascot SL5 7EG Tel: 0333 321 8841 Advert page 60

LONGLEA NURSING HOME OP Fifield Road, Fifield, Maidenhead SL6 2PG Tel: 01628 634201

LYNWOOD CARE CENTRE OP D PD SI YA Sunninghill, Ascot SL5 0AJ Tel: 01344 620191

MANOR CARE HOME, THE OP Church Road, Old Windsor SL4 2JW Tel: 01753 832920

MANOR GREEN RESPITE UNIT PD SI Manor Green School, Elizabeth Hawkes Way, Maidenhead SL6 3EQ Tel: 01628 513800

QUEEN’S COURT OP 1 Dedworth Road, Windsor SL4 5AZ Tel: 01753 838454

SANDOWN PARK CARE HOME OP D YA 61 Vale Road, Windsor SL4 5JY Tel: 01753 833140

SANDRIDGE HOUSE OP D PD 3 London Road, Ascot SL5 8DQ Tel: 01344 624404

ST MARK’S NURSING CENTRE OP D PD 110 St Mark’s Road, Maidenhead SL6 6DN Tel: 01628 878461 Advert page 56

Wokingham care homes

AHAVA OP D LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755648

ALEXANDRA GRANGE OP D Oaklands Drive, Wokingham RG41 2RU Tel: 0118 912 3210

BEECH GARDENS LDA YA Salmond Road, Shinfield Park, Reading RG2 8QN Tel: 0118 986 8863

BEECH HOUSE LDA YA 49 Crockhamwell Road, Woodley, Wokingham RG5 3JY Tel: 0118 969 8373

BELAMIE GABLES CARE HOME OP D 210 Hyde End Road, Spencers Wood, Reading RG7 1DG Tel: 0118 988 3417

BRAMBLETYE (DIMENSIONS) LDA New Mill Road, Finchampstead, Wokingham RG40 4QT Tel: 0118 973 4539

COPPER BEECH OP D LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755645

CORNERWAYS LDA YA 32 Arbor Lane, Winnersh, Nr Wokingham RG41 5JD Tel: 0118 977 0036


Caring for youin Berkshire

Four Seasons Health Care provides a range of high quality residential, nursing and dementia care services for clients looking for either long stay and short stay respite care options.

The Berkshire Care Home126 Barkham Road, Wokingham, Berkshire RG41 2RPT: 0118 9770233 E: [email protected]

Bracknell Care HomeCrowthorne Road, Bracknell, Berkshire RG12 7DNT: 01344 484584 E: [email protected]

Hungerford Care HomeWantage Road, Hungerford Newtown, Berkshire RG17 0PNT: 01488 682002 E: [email protected]

Murdoch House Care Home1 Murdoch Road, Wokingham, Berkshire RG40 2DLT: 0118 978 5423 E: [email protected]

Woodbury House Care HomeJouldings Lane, Farley Hill, Nr Swallowfi eld, Berkshire RG7 1URT: 0118 973 3885 E: [email protected]

For further information please visit www.fshc.co.uk/lp/berkshire

Or contact the Home Manager at your local home.

At Barchester, people always tell us they feelright at home as soon as we welcome themthrough our doors, and that's music to our ears.After all, we pride ourselves on our genuinewarmth and friendliness – it's all part of the first-class care and support that we provide to the people of Berkshire and beyond.

Austen HouseKilnsea Drive,

Lower Earley, Reading,RG6 3UJ

01189 144 584

Feel right at homewith Barchester care homes

If you'd like to take a lookaround – or just need a bit of friendly advice – your local Barchester care homewill be happy to help. www.barchester.com

Nursing care • Dementia care • Respite care • Day care

West OakMurray Road, Wokingham,

RG41 2TA01189 144 585








Wokingham care homes continued

DOWN LODGE RESIDENTIAL CARE HOME OP 11 Sturges Road, Wokingham RG40 2HG Tel: 0118 978 6484

DUNSTANS DRIVE, 2 (DIMENSIONS) LDA Winnersh, Wokingham RG41 5EB Tel: 0118 979 5362

ELMS, THE LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755650

ERETZ OP D PD LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755613

FARM HOUSE, THE LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755533

FIRS, THE OP D PD LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755580

GREEN, THE LDA Ravenswood Village, Nine Mile Road, Crowthorne RG45 6BQ Tel: 01344 755568

HILLTOP HOUSE MH 30 Hilltop Road, Twyford RG10 9BN Tel: 0118 934 0053

KADIMAH OP D PD LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755574

LAURELS, THE (DIMENSIONS) LDA 3 Nine Mile Ride, Finchampstead, Wokingham RG40 4QA Tel: 0118 973 7110

LAWRENCE DENE LDA YA Basingstoke Road, Spencers Wood, Reading RG7 1AP Tel: 0118 988 2211

LIBERTY OF EARLEY HOUSE, THE OP Strand Way, Earley, Reading RG6 4EA Tel: 0118 975 1905

LODDON COURT (DIMENSIONS) LDA 289 Wokingham Road, Earley, Reading RG6 7ER Tel: 0118 966 4494

LODDON HOUSE (DIMENSIONS) LDA Loddon Court Farm, Beech Hill Road, Spencers Wood, Reading RG7 1HT Tel: 0118 988 4647

LONGMORE ROAD, 1 (VOYAGE 1 LTD) LDA YA Whitley Wood, Reading RG2 8QG Tel: 0118 986 7457

LOVAT HOUSE OP 6 Crescent Road, Wokingham RG40 2DB Tel: 0118 978 6750

MAGNOLIA LODGE PD LDA 42 Hollow Lane, Shinfield RG2 9BT Tel: 0118 988 8732

MURDOCH HOUSE CARE HOME OP 1 Murdoch Road, Wokingham RG40 2DL Tel: 0118 978 5423 Advert page 62

NEW WOKINGHAM ROAD (DIMENSIONS), 95 LDA Crowthorne, Bracknell RG45 6JN Tel: 01344 771369

OLD WHITLEY WOOD LANE, 353 / 375 (MULTI-CARE LIMITED) LDA Reading RG2 8PY Tel: 0118 931 3939

ORCHARD HOUSE LDA YA 31 Hyde End Lane, Ryeish Green, Reading RG7 1EP Tel: 0118 988 6960

ORCHARD, THE LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755582

PAMELA BARNETT LDA Ravenswood Village, Nine Mile Ride, Crowthorne, Berkshire RG45 6BQ Tel: 01344 755625

PARROT FARMHOUSE (DIMENSIONS) LDA Arborfield Road, Shinfield, Reading RG2 9EA Tel: 0118 988 5051

PINTA LDA YA 548 Reading Road, Winnersh RG41 5HA Tel: 0118 977 1694

ROOKERY COTTAGE LDA YA 249 Shinfield Road, Reading RG2 8HE Tel: 0118 987 2278

SADLERS LANE, 6 (DIMENSIONS) LDA Winnersh, Wokingham RG41 5AJ Tel: 0118 989 3210

SANTA MARIA LDA YA 268 London Road, Wokingham RG40 1RD Tel: 0118 977 3536





Wokingham care homes with nursing

AUSTEN HOUSE OP D Kilnsea Drive, Lower Earley, Reading RG6 3UJ Tel: 0118 914 4584 Advert page 62

BERKSHIRE CARE HOME, THE OP 126 Barkham Road, Wokingham RG41 2RP Tel: 0118 977 0233 Advert page 62

BRIDGE HOUSE NURSING HOME OP D PD SI 64 High Street, Twyford RG10 9AQ Tel: 0118 934 0777 Advert inside front cover

GLEBELANDS OP Woolf Drive, Off Acorn Drive, Wokingham RG40 1DU Tel: 0118 974 3260

LORD HARRIS COURT OP D YA Mole Road, Sindlesham, Wokingham RG41 5EA Tel: 0118 978 7496

LYNDEN HILL CLINIC OP PD Lynden Hill Lane, Kiln Green, Reading RG10 9XP Tel: 0118 940 1234

MOUNT CARE HOME, THE OP D School Hill, Wargrave RG10 8DY Tel: 0118 940 2046

SUNRISE OPERATIONS SONNING LTD OP D Old Bath Road, Sonning, Reading RG4 6TQ Tel: 0118 944 4300

THAMESFIELD NURSING HOME OP Wargrave Road, Henley-On-Thames, Oxon RG9 2LX Tel: 01491 418100

WEST OAK OP D Murray Road, Wokingham RG41 2TA Tel: 01189 144 585 Advert page 62

WOODBURY HOUSE CARE HOME OP D YA Jouldings Lane, Farley Hill RG7 1UR Tel: 0118 973 3885 Advert page 62

WOODLEY AGE CONCERN - SHORT BREAK CARE OP D PD MH SI The Day Centre, South-Lake Crescent, Woodley, Reading RG5 3QW Tel: 0118 969 1471 Advert page 32

Wokingham care homes continued

SARUM CRESCENT, 38 (ANTHONY TOBY HOMES TRUST) LDA YA Ashton, Wokingham RG40 1XF Tel: 0118 977 2334

STAVERTON LDA YA 25 Murdoch Road, Wokingham RG40 2DQ Tel: 0118 977 1157

SUFFOLK LODGE OP D PD 18 Rectory Road, Wokingham RG40 1DH Tel: 0118 979 3202

TAGER CENTRE, THE LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne, Berkshire RG45 6BQ Tel: 01344 755632

TIKVAH WOODPECKERS PD LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755614

TOVA LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Tel: 01344 755646

VALERIE’S RESIDENTIAL CARE HOME OP 20 Ravenswood Avenue, Crowthorne RG45 6AY Tel: 01344 761701

WARREN LODGE CARE CENTRE OP D PD LDA MH SI AD Warren Lane, Finchampstead RG40 4HR Tel: 0844 472 5186

WILD ACRES CARE HOME OP PD SI 440 Finchampstead Road, Finchampstead, Wokingham RG40 3RB Tel: 0118 973 3670

WOODMERE (DIMENSIONS) LDA Lower Wokingham Road, Crowthorne RG45 6BT Tel: 01344 752682

YELDALL MANOR AD Blakes Lane, Hare Hatch, Reading RG10 9XR Tel: 0118 940 4411

w w w . c a r e c h o i c e s . c o . u k

Developed by the publisher of this Care Services Directory

With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type• information on standards of care • links to the latest inspection reports• extra information, photos and direct website links for hundreds of providers

• request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

e: [email protected] Follow us @CareChoicesLtd

NEED HELP IN YOUR SEARCH FOR CARE?


Useful contactsAge UK Berkshire Independent charity aiming to enhance the quality of life of older people. Age Concern and Help the Aged have joined forces and the new body is now called Age UK. Huntley House, 119 London Street, Reading RG1 4QA Tel: 0118 959 4242 Web: www.ageuk.org.uk/berkshire

Alzheimer’s Society Support and information for people with dementia, their families and carers over the whole of Berkshire. Web: www.alzheimers.org.uk

Bracknell and District 118-128 London Road, Reading, RG1 455 Tel: 07713 390714 Email: [email protected]

Maidenhead, Slough and Windsor Highview, 6 North Road, Maidenhead SL6 1PL Tel: 01628 626331 Email: [email protected]

Reading and Wokingham 118-128 London Street, Reading RG1 4SJ Tel: 0118 957 1183 Email: [email protected]

West Berkshire Liberty House, The Enterprise Centre, Greenham Common Business Park, Newbury RG19 6HW Tel: 01635 500869 Email: [email protected]

Ark Trust Ltd, The A charity that enhances the lives of people with learning and physical disabilities and sensory impairment, by means of access to and participation in the arts. Email: [email protected] Web: www.theark.org.uk

Berkshire Autistic Society (BAS) A local support group for parents of children and adults with autism, autism-related issues, Asperger’s Syndrome or challenging behaviour. Provides help, advice and information and works towards improved education, respite care and leisure facilities.

Unit 7, Richfield Place, Richfield Avenue, Reading RG1 8EQ Helpline: 0118 959 4594 (10.00am to 4.00pm Monday to Friday) Web: www.autismberkshire.org.uk

Berkshire Carers Service A local charity which supports unpaid carers of all ages. Carers Freephone Helpline: 0800 988 5462 Email: [email protected] Web: www.berkshirecarers.org

Berkshire East Carers Service Highview, 6 North Road, Maidenhead SL6 1PL Tel: 01628 777217

Berkshire West Carers Service St Giles House, 10 Church Street, Reading RG1 2SD Tel: 0118 960 7030

Carers Bracknell A voluntary organisation, working on behalf of carers of adults and children with disabilities. (Bracknell branch of Carers UK.) Tel: 01344 451656

Carers Trust Promotes, offers, supports and delivers high quality services for carers and people with care needs. Crossroads Care and The Princess Royal Trust for Carers have merged to form this leading carers charity.

Oxfordshire and West Berkshire Tel: 01635 30008 Email: [email protected]

Reading Tel: 0118 945 4209 Web: www.readingcrossroads.org

Wokingham Wokingham Hospital Barkham Road, Wokingham RG41 2RE Tel: 0118 979 5324 Web: http://wokinghamcrossroads.org

Dementia Resource Centre Purpose-built day centre provides an opportunity for those living with dementia to participate in a day of leisure activities based on their individual needs.


Boyn Grove Community Resource, 11 Courthouse Road, Maidenhead SL6 6JE Tel: 01628 685725 Email: [email protected]

Disability Information in West Berkshire Web-based disability useful contacts. Ormonde Resource Centre, Newbury College Campus, Monks Lane, Newbury, Berkshire RG14 7TD Tel: 01635 552064 Email: [email protected] • Web: www.diwb.org

Mencap in Berkshire A local charity that works to improve the lives and opportunities of those with a learning disability, their families and carers.

Reading 21 Alexandra Road, Reading RG1 5PE Tel: 0118 966 2518 Email: [email protected] Web: www.readingmencap.org.uk

Slough Horsemoor Green Community Centre, Spitfire Close, Slough SL3 8JU Tel: 01753 594666 Email: [email protected] Web: http://sloughmencap.co.uk

West Berkshire Enborne Gate Enborne Road, Newbury RG14 6AT Tel: 01635 41464 Email: [email protected] Web: www.westberkshiremencap.org

Wokingham, Bracknell and Districts Suite 2, Oakmede Place Terrace Road South, Binfield RG42 4JF Tel: 0300 777 8539 Email: [email protected] Email: [email protected] Web: www.wokinghambracknellmencap.org

POhWER West Berkshire Works to improve the quality of people’s lives and the quality of services by aiming to enable the voices of people, including the most excluded members of society, to be heard when decisions

are being made about them, or about the services that they need. Tel: 0300 456 2370 (charged at local rate) Email: [email protected]

Reading Deaf Centre An information officer is available to assist people with complicated forms, writing letters, making phone calls. Appointments must be booked in advance. 131-133 Cardiff Road, Reading RG1 8JF Tel/Minicom: 01189 594969

United Voices Provides an advocacy service for people with learning difficulties throughout East Berkshire. A member-led organisation which promotes the life chances of its members through the support and development of self-advocacy skills that empower and enable them to make independent and informed decisions. Oakbridge Centre, Imperial Road, Windsor, SL4 3RU Tel: 01753 206721 Email: [email protected]

Wokingham Mental Health Association A self-help voluntary mental health organisation that works in a community care partnership with Wokingham Borough Council.

Station House, Station Approach, Wokingham RG40 2AP Tel: 0118 979 2620 Email: [email protected]

National useful contacts

AbilityNet National charity helping disabled adults and children use computers and the internet. Tel: 0800 269 545 Web: www.abilitynet.org.uk

Action on Elder Abuse (AEA) Works to protect and prevent the abuse of vulnerable older adults. Helpline: 0808 808 8141 Web: www.elderabuse.org.uk


Age UK The name of the combined Age Concern and Help the Aged. National advice line: 0800 169 6565 Web: www.ageuk.org.uk

Association of Charity Officers A national umbrella body for benevolent charities. Tel: 01707 651777 • Web: www.aco.uk.net

British Institute of Learning Disabilities (BILD) Committed to improving the quality of life for people with a learning disability. Tel: 0121 415 6960 • Web: www.bild.org.uk

Care Choices Publisher of this Directory, Care Choices also runs a free helpline, designed to generate reports of care providers which match your specific needs. Freephone: 0800 389 2077 Web: www.carechoices.co.uk

Carers Direct Free, confidential information and advice for carers. Helpline: 0300 123 1053 Textphone/minicom: 0300 123 1004 Email: [email protected] Web: www.nhs.uk/carersdirect

Carers UK High quality advice and information to carers and the professionals who support them. Adviceline: 0808 808 7777 Web: www.carersuk.org

Disabled Living Foundation Runs a national information service on equipment for people with disabilities. Helpline: 0300 999 0004 Email: [email protected] • Web: www.dlf.org.uk

Disabilities Trust, The Care and support for individuals with autism, brain injury, physical disability and learning disability. Tel: 01444 239123 • Email: [email protected] Web: www.disabilities-trust.org.uk

Elderly Accommodation Counsel Helps older people make informed choices about meeting their housing and care needs. Adviceline: 0800 377 7070 Web: www.housingcare.org

Friends of the Elderly A charity that supports older people who have a range of practical needs. Tel: 0207 730 8263 • Web: www.fote.org.uk

IndependentAge A national charity that champions independence for older people by providing lifelong support, information and advice, practical help and emergency financial aid to older people on very low incomes. Tel: 0800 319 6789 Email: [email protected] Web: www.independentage.org

National Association for Providers of Activities for Older People (NAPA) Promotes the importance of activities for older persons. Tel: 0207 078 9375 Web: www.napa-activities.co.uk

Pension Service, The Provides information about pensions and other pensioner benefits. Tel: 0845 60 60 265

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing home care. Tel: 0121 454 2511 Web: www.rnha.co.uk

Relatives and Residents Association, The Exists for older people needing, or living in, residential care and the families and friends left behind. Tel: 0207 359 8136 • Web: www.relres.org

United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Tel: 0208 661 8188 • Web: www.ukhca.co.uk

www.nhs.uk NHS Choices is the UK’s biggest health website and provides information on conditions, treatments, local services and healthy living.


AA2Dominion - Care & Support

Chimney Court 31

A4 Care 31

Aaron Abbey Care Services Ltd 31

Abicare Services 31

Absolute Care UK Ltd 31

Acacia Enterprises UK Ltd 31

Age Concern Slough and Berkshire East 31

Allied Healthcare - Alice Bye Court 31

Allied Healthcare - Newbury 31

Allied Healthcare - Reading 31

Allied Healthcare - Reading 31

Ark Home Healthcare Ltd

Audley Care - Inglewood 31

B B Carers 31

Bee Friends Ltd 31

Beeches Manor (Housing 21) 31

Berkshire Care Ltd 31

Berkshire House 31

Betheli Services 31

Better Life Care Ltd 31

Blue Ribbon Berkshire (Reading and Wokingham) 31

Bluebird Care (Reading & Wokingham) 31

Bluebird Care (South Bucks & Slough) 31

Bluebird Care (Windsor & Maidenhead) 31

Bluebird Care (West Berkshire & Basingstoke) 31

Bracknell Forest Borough Council Home Support Services 31

Bracknell Forest Borough Council Intermediate Care 31

Bright Yellow Bracknell (T/A Lifecarers) 31

Broad Lane, 30 (Voyage 1 Ltd) 31

C Call Us 31

Care @ Home ltd 31

Care 1st Homecare (Berkshire) 33

Care In Your Home Limited 33

Care Partners 33

Care Response Limited 33

Careline - The Agency For Care Staff 33

Caremark (Slough & South Bucks) 33

Caremark (West Berkshire & Reading) 33

Caremark (Wokingham) 33

CareWatch (Reading & West Berkshire) 33

Carewell Limited 33

CCS Homecare Services Limited 33

Charles Clore Court Extra Care Sheltered Housing 33

Chilmington at Home 33

Chrome Tree Limited 33

Chrysalis Care Ltd 33

Churchill House 33

Community Reablement Team (CRT) 33

Complete Care 33

Concept Care Practice Limited 33

Consultancy Care Limited 33

Cornerways 33

County Carers Ltd 33

County Care (Windsor) 33

Creating Lifestyles Limited 33

Creative Care Solutions (UK) Ltd 33

Creative Support West Berkshire Service 33

Crossroads Care West Berkshire 33

Crossroads Caring For Carers 33

DDiamond Quality Care Services 33

Dimensions (Berkshire) 33

DVL Supported Living Services 33

EEastern Avenue, 46a

(Voyage 1 Ltd) 33

EC Care Ltd 33

Elegant Care Services 33

Enable UK Berkshire 33

Enchor Health Care Ltd 34

Excel Support Services Ltd 34

IndexHome care providers


FFitzroy Supported Living

(Maidenhead) 34

GGabriel’s Angels Limited 34

Gardiner’s 34

Golden Rose Community Care Ltd 34

Greenslade Services Ltd 34

Guardian Homecare (West Berkshire) Ltd 34

H Halcyon Home Care 34

Harino Care Ltd- Head Office 34

Harmill House 34

Home Angels Healthcare Services Ltd 34

Homecare People Ltd, The (Wokingham) 34

Home Instead Senior Care 34

IImpact Care Services 34

In Hand Community Care 34

INCA Nursing and Domiciliary Care Agency 34

Independent Supported Living and Disabilities Ltd 34

JJigsaw Creative Care 34

KKcare Nursing Agency 34

Kincare 34

Kingwood Domiciliary Care 34

LLady Elizabeth House 34

Lean On Me Community Care Services Ltd 34

LDD Outreach and Sitting Service 34

Lifecarers Reading at Bright Yellow Group 34

Link Nursing and Care Agency, The 34

Longmore Road, 1 (Voyage 1 Ltd) 34

MMahogany Care

- Holyport 34

Makai Care Ltd 34

Match Options 34

Medihome Limited 34

Mihomecare (Newbury) 35

Mihomecare (Reading) 35

NNew Support Solutions 35

Network Healthcare Professionals Ltd (t/a Network Health and Social Care) 35

OOaklands 35

Olivia’s Parlour Icare 35

Optalis 35

Orchard & Shipman Care and Support 35

PPembroke Lodge 35

People Matter Support Services Ltd 35

Phoenix Care Services Ltd 35

Premier Medical Staffing Ltd 35

Promedica24 UK Ltd 35

Purley Park Trust 35

QQ1Care Limited 35

Quality Care Providers 35

Quality Care Providers t/a Total Health Support and Training Services 35

RRadis Community Care 35

Radis Community Care 35

Radian Support 35

Rainbow Social Care Limited 35

Reading Crossroads - Caring for Carers 35

Red Kite Home Care Ltd 35

Realcare + Ltd 35

Redwood House 35

Response DCA 35

Right at Home (Maidenhead) 35

Right at Home (Reading) 35

RMB Healthcare 35

Royle Care Limited 35

SShort Term Support and

Rehabilitation Team 35


Advertisers in bold

AAbell Gardens, 1 58

Abell Gardens, 2 58

Acorn House 56

Ahava 61

Alexandra Grange 61

Allenby Road, 11 58

Apple Hill 61

Applegarth Care Home 55

Appletrees 56

Argyles Nursing Home 58

Ascot Nursing Home 61

Aspen Belmont Care Home 55

Austen House 64

B Baily Thomas House

(Dimensions) 56

Bayford House Nursing Centre 58

Beacher Hall Nursing Centre 55

Beech House (Binfield) 53

Beech Gardens 61

Beech House 61

Belamie Gables Care Home 61

Berkshire Care Home, The 64

Birchwood 58

Birdsgrove Nursing Home 54

Boadicea Close, 20 (Dimensions) 55

Boulters Lock Residential Home 58

Boxgrove House 56

Bracknell Care Home 54

Brambletye (Dimensions) 61

Bramerton 58

Bridge House Nursing Home 64

Bridgewell Centre, The 54

Broad Lane, 30 (Voyage 1 Ltd) 56

Burnham House 55

CCastle Gate Respite Centre 58

Chaffinches 56

Cherry Garden 61

Chestnut Walk 56

Clara Court 58

Clayhill Road, 43 (Dimensions) 56

Cookham Riverside, The 61

Coombe House, The 56

Copper Beech 61

Cornerways 61

Courthouse Road, 237 58

Cowley Cottage (Care Management Group) 58

Cowley House (Care Management Group) 58

Care homes and care homes with nursing

Silverdale Care Services 35

Slough Borough Council Domiciliary Care 35

Slough Crossroads - Caring for Carers 35

Slough Social Care 36

Sorelle Support Care Limited 36

Studio, The 36

Support Horizons 36

Support Partners 36

Surecare (Reading and East Berkshire) 36

Surecare (Reading and East Berkshire) 36

Surecare (Slough) 36

TTeesdale Road, 60 36

Thamesfield at Home 36

Tonna Care Services Ltd 36

VVoyage (DCA) South 36

WWaymarks Limited 36

Wentworth House 36

West Berkshire Council Home Care Service 36

White Waltham Maidenhead 36

Whitestone Care 36

Windsor and Maidenhead Crossroads 36

Woodley Age Concern - Domiciliary Care Agency 36

YYour Ability 36

Your Choice Services 36

ZZion Domiciliary

Care Agency 36


Crossways Residential Care Home 53

DDonnington Residential and

Nursing Home, The 58

Dormy House 61

Down Lodge Residential Care Home 63

Downview Residential Home 56

Duncan House 56

Dunstans Drive, 2 (Dimensions) 63

EElizabeth House 56

Elms, The 63

Eltham Avenue, 72 (Dimensions) 55

Eretz 63

Eton House Residential Home 58

FFar End Residential Home 53

Farm House, The 63

Fearnley House 58

Firs, The 63

Forget-Me-Not Residential Home 55

Fourways Residential Home 53

Foxdown 58

Foxleigh Grove Nursing Home 61

GGlebe Garden 56

Glebelands 64

Green, The 63

HHaldane House

Nursing Home 54

Harwood House 61

Hazel View 56

Heathlands Residential Home 53

Herewards House 58

Heronsmede 58

Hilltop House 63

Hillview Farm 57

Hollies 58

Holly Grange Residential Home 57

Holyport Lodge Nursing Home 61

Homeside Close, 16 58

Homestead, The 53

Hungerford Care Home 58

JJasmine House Nursing Home 55

Just Homes 57

KKadimah 63

Kestrels 57

LLangley Haven Care Home

Limited 55

Langley Nursing Home Ltd 55

Langley Road, 60 (Voyage 1 Ltd) 55

Larchfield 61

Larkland House 61

Laurels, The (Dimensions) 63

Lavender Court 55

Lawrence Dene 63

Liberty of Earley House, The 63

Limber Oak 57

Little Heath Court 57

Loddon Court (Dimensions) 63

Loddon House (Dimensions) 63

Lodge, The 53

Longlea Nursing Home 61

Longmore Road, 1 (Voyage 1 Ltd) 63

Lord Harris Court 64

Lovat House 63

Lynden Hill Clinic 64

Lynwood Care Centre 61

MMagnolia Lodge 63

Manor Care Home, The 61

Manor Green Respite Unit 61

Meadowbank Care 58

Middle Green Road, 12 (Voyage 1 Ltd) 55

Mokattam 59

Moor Cottage 59

Mount Care Home, The 64

Murdoch House Care Home 63

NNew Wokingham Road

(Dimensions), 95 63

Newton House 57

Nightingales Care Home 59

Normanhurst Residential Home 59


Advertisers in bold

Northcourt Lodge Nursing Home 55

Notrees 57

Nursing Home, The 58

OOak House 55

Oaklands 57

Old Vicarage, The 57

Old Whitley Wood Lane, 353 / 375 (Multi-Care Limited) 63

Orchard House 63

Orchard, The 63

Osborne House 59

Oxford House Nursing Home 55

PPamela Barnett 63

Parkside House Nursing Home 55

Parrot Farmhouse (Dimensions) 63

Parry House 57

Peppard House 54

Pinehurst Care Centre 53

Pinewood (Dimensions) 53

Pinkneys Road, 87 (Voyage 1 Ltd) 59

Pinta 63

Prior’s Court Cottages, 1-2, 3-4 57

Prior’s Court Cottages, 5-6: Bradbury House 57

QQueen’s Court 61

RRagstone Road, 64-66 55

REACH - Lower Cippenham Lane, 178 55

REACH - Upton Court Road, 2a 55

Reach Limited 55

Respond 55

Richmond Road, 30 (Voyage 1 Ltd) 54

River View Care Centre 55

Rookery Cottage 63

Rowan Cottage 57

SSadlers Lane, 6 (Dimensions) 63

Salt Hill Care Centre 55

Sandown Park Care Home 61

Sandridge House 61

Santa Maria 63

Sarum Crescent, 38 (Anthony Toby Homes Trust) 64

Seymour House 55

Slade House 57

Slate House Residential Home 54

St Barnabas Street, 26 (Voyage 1 Ltd) 54

St Christopher’s Care Home 54

St David’s Nursing Home 54

St Luke’s & The Oaks Care Home 54

St Mark’s Nursing Centre 61

St Ronans Road, 34 54

Station Road, 43 (Voyage 1 Ltd) 59

Staverton 64

Stoke House 55

Suffolk Lodge 64

Summerfield Care Home 54

Sunrise Operations Sonning Ltd 64

TTager Centre, The 64

Thamesfield Nursing home 64

Thatcham Court Nursing Home 58

Tikvah Woodpeckers 64

Tilehurst Lodge 54

Tova 64

Tregona (Voyage 1 Ltd) 59

Tudor House 57

UUppingham Gardens, 1

(Voyage 1 Ltd) 54

VValerie’s Residential Care Home 64

Vansett Care Home 59

WWalled Garden, The 57

Walnut Close 57

Warren Lodge Care Centre 64

Watson House 57

Waymead Short Term Care 54

Welby Close, 25 (Disabilities Trust) 59

Wensley Road, 159 54

West Oak 64

White Barn, Kingwood 54

White House 59

White Lodge Care Home Ltd 59

Whitley Wood Lane, 188 (Respite Care) 54


Wild Acres Care Home 64

Willows Edge 57

Willows, The 54

Winchcombe Place 58

Windmill Care Centre 55

Winston Court, 5 59

Winton House 59

Woodbury House Care Home 64

Woodley Age Concern -Short Break Care 64

Woodmere (Dimensions) 64

Woodpeckers 57

Y Yeldall Manor 64

Yew Bank 57

Yew Tree Lodge 54

Care Choices Limited has taken every care to ensure that the

information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-910362-11-2

Printed in England. Ref. No: 4001/Berkshire21/0714.

Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited.

Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain.

Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Alistair Robertson.

Regional Team Manager: Russell Marsh.

National Sales Manager: Paul Leahy.

Senior Sales Executives: Debbie Feetham, Elaine Green.

Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann.

Assistant Production Manager: Jamie Harvey.

Designer: Holly Cornell.

Creative Artworker: Gemma Cook.

Other advertisers

Abbeyfield Society (Maidenhead) 59

Age Concern 32

Agincare 32

Audley Care 21

Barchester Healthcare 62

Bridge House Holdings Ltd Inside front cover

Bright Yellow Group 32

Bupa 56

Care Choices Ltd 17, 26, 32, 36, 57, 62, 65 & 74

Care Select 23 & 44

Care UK 60

Four Seasons Health Care 62

Helping Hands Home Care Inside back cover

Home Instead 30

Protection & Investment Outside back cover

Rest Assured We Care Ltd 30

Universal Care 30




The Home Care Specialists

Do you need a Helping Hand?Home care from...30 minutes perweek to full time Live-in Care.Helping Hands has been providing award winning quality help at home since 1989. A family run company we apply our local knowledge and 25 years of experience to offer you one to one home care that enables you or your loved one to remain at home with compassion and dignity.

Our locally based Carers are able to balance independent living with bespoke care needs by assisting with:

If you are looking for extra support for those everyday tasks that are becoming a little more difficult, we’re happy to help - from as little as half an hour per week to full time Live-in Care.

• Housekeeping• Shopping• Companionship• Help getting out and about• Complex nursing-led care

• Providing a break for an existing Carer or family member

• Personal care• Support with continence• Supporting a hospital discharge

To find out how we can help you, call:

01635 592 368or visit: www.helpinghands.co.uk

“We are incredibly fortunateto have such dedicatedpeople, like the staff at

Helping Hands, caring forthe vulnerable and theelderly members of the

communities.”

Lisa Carr, Director of TheGreat British Care Awards

Please call 01344 636374 or 0118 9821710 to speak to

our specialist advisor Daniel Kasaska or visit our

website www.pil.uk.com for more information. If you

prefer you can email [email protected], or simply

cut out and return the attached coupon.

Please send me information aboutProtection & Investment Ltd and theservices it provides for Long Term CarePlanning

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Return to:Protection & Investment LtdIndex House, St. George’s Lane,Ascot, Berkshire SL5 7ET

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Documents

Berkshire Care Services Directory 2014/15