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What will consumers be able to do using the app?

Once they’ve downloaded Health4Me, consumers will be able to easily find the information including:

• Register for myuhc.com, enabling full use of all of the app’s functionality

• Download and view their health plan ID card, and be able to email or fax it

• Quickly and easily find urgent care and emergency room locations nearest them

• Search for network physicians and facilities, call them, share them via email or text, view their location on a map, get driving directions and save their favorite physicians to their phone with notes

• Call NurseLine (if offered) to speak with a nurse about health concerns

• Use a brand new feature called EasyConnect (if offered) that enables them to quickly navigate the phone prompts before calling, then let UnitedHealthcare know to call them back about the specific issue they’ve submitted

• Check their network and out-of-network deductible and out-of-pocket benefits and see how much they’ve accumulated year-to-date

• Download their claims and view in an easy-to-understand format

• Check on their financial accounts associated with their UnitedHealthcare plan including viewing their OptumHealth Bank HSA balance

• Personalize the app by uploading photos of themselves and family members

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UnitedHealthcare® app.Core Idea: Consumers make less-than-optimal health care decisions 53% of the time.1 But digital technology has completely changed how people communicate, access information and make decisions. Members are looking for flexible options to help them understand their benefits. _______________________________________________________

The UnitedHealthcare app provides secure, on-the-go access to personalized health plan information, helping members better understand and use their health plan effectively. Members are able to use the app to:•Find care and costs, including virtual care.•Review plan information, including deductibles and copays/coinsurance.•Access Optum Bank® financial accounts.•Check on the status of claims and pay bills.•Access pharmacy information (coming Q4 2018).•Contact UnitedHealthcare with questions (including 24/7 nurse support).

The new app will align all technologies to create a common look, feel and experience.Personal information is protected by HealthSafe ID®, and members receive customized information (such as provider search results and account balances) based on their specific location and plan benefits. The goal is to help members build their health ownership and reduce their health care costs.

1UnitedHealthcare Consumer Activation Index, 2017.

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Now that the Find Care and Costs tool is integrated, although only 29% of physicians have the Premium designation, users viewed information about Premium providers 72% of the time. UnitedHealthcare Utilization Data, 2017.  (Meaning: Members look up doctors with higher ratings more 

often when the search feature is combined with cost information.)

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One call. Two teams. Individualized support.

Care24 is composed of 2 services: NurseLine and the Employee Assistance Program (EAP). However, employees only have to make 1 call to access this service and get the support they need, 24/7.

Care24 can help in a wide variety of areas, such as:

Clinical

Wellness

Financial

Legal

Counseling

And they can answer questions such as:

How can I find a doctor?

Can someone help me lose weight?

Can you help me cope with my stress?

I need a living will; where do I start?

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Care24 connects employees to help when they need it.

The NurseLine component provides access to nurses 24/7 via telephone or online chat.

Nurses address a caller’s questions and also can provide information on providers, medications, and refer them to programs to help them achieve a health lifestyle.

• Treatment: Symptom support, self-care information, referrals to health and wellness programs, condition management and treatment information.

• Provider: Identifies UnitedHealth Premium® Program providers (Advocates can schedule appointments).

• Medication: Coaching on medication adherence, education on drug interactions or medication alternatives.

• Lifestyle: Preventive care information, healthy lifestyle coaching, and referrals to wellness coaching and behavioral health.

The EAP component supports both individual employees and the overall workplace. Employees get confidential* support with:

• Stress, depression and anxiety.

• Personal financial and legal advice (free 60-minute consultation with a financial professional; free initial legal consultation with certified attorneys and mediators).

• Parenting and family issues, including domestic violence.

• Substance use and recovery.

• Work-life balance.

Overall workplace support includes:

• Workplace management consultations to help with complex workplace problems affecting productivity and profitability.

• Critical incidence response services to reduce the impact of traumatic workplace events.**

• Training to help encourage employees to use Care24.**

• A wide range of on-site programs and services to help address workplace challenges and improve workplace dynamics and employee wellness.

*Confidential to the fullest extent permitted by law.

**Training and critical incidence response services are not available to groups with fewer than 250 enrolled employees.

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The goals of this program:

• Designed to shorten wait times, fit work and personal schedules, and eliminate travel time and expense.

• Safe, comfortable home environment may reduce stigma.

• Improve access in rural areas.

• Secure technology meets or exceeds ATA and HIPAA-security and information standards.

• Outcomes similar to in-person sessions for multiple disorders. (Hilty DM, Ferrer DC, Parish, MB, Johnston B, Callahan EJ, Yellowlees PM. The effectiveness of telemental health: a 2013 review. Telemed J E Health. 2013 Jun; 19(6): 444–454.)

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The Maternity Support Program now includes a comprehensive, real-time pregnancy app that helps deliver personalized content to help determine risks and facilitate needed support and care during pregnancy.

The simple, easy-to-use app helps employees:•Take multiple health assessments to determine risks.•Connect in real time with a nurse 24/7.•Share real-time data with nurses to support high-risk care.•Receive easy access to health plan resources and information.•Stay informed about doctor’s appointments.•Receive customized messages and reminders that can help drive decisions and promote dialogue with doctors and care team. •Check pregnancy-related symptoms.•Track weight and milestones throughout pregnancy. •Read informative articles on pregnancy and postpartum topics.•Record baby’s development by counting baby’s kicks.•Create a birth plan to help with baby’s arrival.

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Core Idea: The UnitedHealth Allies® health discount program offers discounts on a comprehensive array of health and wellness products and services that help encourage employee engagement in health and wellness choices. Savings on out-of-pocket dollars lowers resistance to active participation in a proactive healthy lifestyle. Support of more affordable healthy lifestyle choices may lead to healthier employees and lower-costs.________________________________________________________

The UnitedHealth® Allies health discount program offers a broad range of personalized discounts on products and services. The program is designed to help employees save money on non-covered health and wellness purchases, empowering them to make healthier choices when spending their out-of-pocket dollars.

Lowering costs helps reduces a barrier to participation and may encourage proactive healthy choices.

In addition to regular discounts, employees can personalize the discount offers they see based on their interests, in their own pursuit of better health.Discounts range from 10-50 percent, enabling employees to extend Health Savings Account (HSA)/Flexible Spending Account (FSA) buying power.

Types of discounts available now include: alternative therapies, dental, digestive health, fitness clubs, fitness gear, hearing, heart health, infertility services, long-term care, smoking cessation, vision, weight management, and more.Convenient anytime mobile or desktop access to their personalized member website, may help increase employee engagement in their health and well-being.

With over 150,000 health care professionals, facilities, and retailers offering nationally known products and

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services, employees can find something to help them live a healthier lifestyle.

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National network of providers to support members in their behavioral health needs. Members will talk to an “Intake Coordinator” who will help to triage them to the best provider. Private and confidential and most effective way of finding a behavioral health specialist.

Provider types:

Masters Level Clinician

Masters Level Clinicians have a Master's degree in one of the following Mental Health disciplines: Social Work, Nursing, Professional Counseling or Marriage and Family Therapy. These individuals are independently licensed in the state in which they practice. They provide various services including assessments and psychotherapeutic interventions.

Master's Level Clinicians provide therapy for many basic needs; Master's clinicians work with patients to address concerns and root causes. They can see you alone, as part of a couple, or with your entire family. In some cases, they may recommend that you consult with a psychiatrist or nurse practitioner to evaluate whether medication could contribute to achieving the best outcome. (Most therapists can suggest trusted psychiatrists or nurse practitioners to you for this purpose.)

Psychologist

Psychologists generally have doctoral degrees in the area of educational, child, clinical or counseling psychology. Psychologists provide a variety of services including assessments, psychological testing, and most offer psychotherapeutic interventions. Some psychologists have specialties in the area of treating children and adolescents.

Psychologists offer testing that can help answer questions about what may be causing certain symptoms; often, a Masters clinician or Psychiatrist will refer to a psychologist for such testing if they believe it is right for a particular patient. Psychologists can also perform therapy.

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Psychiatrists

Psychiatrists are MDs that specialize in psychiatry. They provide psychiatric evaluations, prescribe psychotropic medications and may offer psychotherapeutic interventions. They are licensed by the state in which they practice and most are Board-Certified in their specialty. Some psychiatrists have sub-specialties in the area of child psychiatry, adolescent psychiatry, addictions or geriatrics. If you are interested in a psychiatrist who evaluates and treats children be sure to inquire as to whether or not they have been trained in child psychiatry.

Psychiatrists are medical doctors with a specialty in psychiatry. Most often they conduct a thorough evaluation and prescribe medications, then monitor the effects of medications. Some psychiatrists also conduct therapy.

Levels of Care

Inpatient: An acute inpatient unit is a secured and structured hospital-based service that provides 24-hour nursing care and monitoring, assessment and diagnostic services, treatment, and specialty medical consultation services with an urgency that is commensurate with the member’s current clinical need.

Partial Hospitalization: A partial hospital/day treatment program is a freestanding or hospital based program that maintains hours of service for at least 20 hours per

week, and may also include half-day programs that provide services for less than 4 hours per day.

Residential Treatment: Residential treatment services are delivered in a facility or a freestanding Residential Treatment Center that provides overnight mental health

services to members who do not require 24-hour nursing care and monitoring offered in an acute inpatient setting but who do require 24-hour structure.

IOP( Intensive outpatient therapy): An intensive outpatient program (IOP) is a freestanding or hospital-based program that maintains hours of service for at least 3 hours per day, 2 or more days per week.

Outpatient: Outpatient care consists of visits provided in an ambulatory setting for the purpose of assessing and treating a mental health condition.

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SimplyEngaged rewards you for completing healthy activities and actions. It’s designed to help you manage your health by making healthy behavior changes:• You receive incentives for getting biometric screenings, completing healthy actions and using

online tools.• The program is integrated with wellness programs like Rally® Health & Wellness.• You receive recommendations and can track your activities on a personalized dashboard to help

you stay motivated and on track to help you reach your health goals.

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SimplyEngaged rewards you for health actions you and your covered spouse complete.

This wellness incentive program is only available for employees and spouses with UnitedHealthcare medical coverage.

You earn financial rewards, up to the annual incentive maximum. Earn Rally Coins to enter into sweepstakes, obtain discounts or make donations by completing any combination of health actions through Rally Health & Wellness.

Accessible anytime, anywhere and on any device, Rally’s user-friendly interface helps you engage with the health and wellness tools via myuhc.com®.

The Rally Health & Wellness digital tool uses a fun, interactive experience to motivate you into getting and staying healthier through the use of personalized Missions, Rally Coins, step-by-step support and online results tracking.

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Access all of your SimplyEngaged actions from a Rewards dashboard in the Rally Health & Wellness tool, which prompts you to participate in the incented activity.

An incentive progress bar also shows up as a reminder on the homepage and Health Resources tab of myuhc.com.

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You can earn and use Rally Coins in a number of different ways including:

Sweepstakes—enter for a chance to win a number of items.

Discounts—choose to exchange Rally Coins for discounts on a wide selection of popular items, including fitness devices from Fitbit® and Garmin, bikes from Diamondback, and even tickets to movies or sporting events from Ticket Monster.

Donations—choose to donate your Rally Coins to 1 of several worthy causes.

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The Gym Check-In offers money back for visiting the gym at least 12 days a month. It can be a fun and rewarding way to help you get in shape.

Here’s how it works:

Download the Rally app, visit and check in to a participating fitness center. To earn the monthly $20 reward, you must visit a minimum of 12 days per month.

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Core Idea: With obesity rates climbing, strategies to help employees reduce and manage their weight can help control costs and improve productivity. Real Appeal makes it easier for employees to develop and take action on weight-loss strategies leading to better health. And, the program offers employers proven, affordable strategies to engage employees along the way. ________________________________________________________

Real Appeal is a virtual weight-loss program that provides employees who are ready to lose weight with the strategies and support to act.

Real Appeal specializes in knowing how to help people to join in and stay with a program. It empowers employees by balancing clinically-proven science with engagement strategies in ways that are scalable for employers and inspiring for your employees. Real Appeal may help your employees lose weight, feel good and, most importantly, help prevent weight-related health conditions.

With Real Appeal, you get: • Opportunities to improve employee engagement with one-to-one and group live online

coaching. Enrollees receive a box of weight-loss resources delivered right to their door.• Interventions that may help lower costs with fewer claims from diabetes, cardiovascular

and other weight-related risks.

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