Benchmarking in European Service of public Transport

FESTFinans Energi Samferdsel Telekom

BEST Survey 2008City report: Vienna

Benchmarking in European Service of public Transport

BEST 2008

2 Citizens Satisfaction Survey 2008

Contents

About the survey How to read the graphs Indices 2004 - 2008 Results per Indices and question 2004 - 2008

Traffic supply Information Staff behaviour Security and safety Comfort Social Image Value for money

Satisfaction and impact Citizen satisfaction per subgroup 2008

Gender Age Public transport travel frequency Geographical areas Public transport modes used

Indices and questions per subgroup 2008 Traffic supply - Subgroups

Good for work/school trips PT is good for leisure trips PT is good for trips in the city centre PT is good for trips outside the city centre Nearest stop is close to where I live Travel time on PT is reasonable I am satisfied with the number of departures Waiting time is short at transfers

Reliability - Subgroups Information - Subgroups

It is easy to get the information needed when planning a trip Information is good when traffic problems occur Information is good in stops and terminals

Staff behaviour – Subgroups Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety - Subgroups I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using PT

Comfort – Subgroups PT travel is comfortable Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Social image - Subgroups More people will travel with PT in the future PT is good for the environment PT is beneficial to society

Value for money - Subgroups PT gives good value for money PT fares are reasonable

Loyalty – Subgroups Background variables

Travel frequency in subgroups Life situation in subgroups

BEST 2008


About the survey

The following cities participated in the BEST 2008 survey: Stockholm Oslo Helsinki (with additional questions) Copenhagen (with additional questions) Vienna (with additional question) Berlin Geneva

For all cities 1000 residents in defined areas have been interviewed. All interviews have been done by telephone. The fieldwork for BEST Survey 2008 was conducted between March 3rd and March 16th 2008. Results from the survey have been weighted with respect to sex and age to match the profile in each area. The questionnaire used in the survey is an updated version of the 2007 questionnaire. Since 2007, two new questions

have been added (‘When traveling work, school or university do you generally go by… ?’ and ‘How often do you normally obtain information you need to go by public transport by…..’

Response rate

Stockholm 51 %

Oslo 27%

Helsinki 26 %

Copenhagen 32%

Vienna 46 %

Geneva 43 %

Berlin 33%

BEST 2008


How to read the graphs

Breakdown

<TOTAL BASE: NNN>

58

55

61

75

50

52

77

77

65

75

54

28

30

-12

-12

-12

-6

-14

-14

-9

-6

-12

-6

-12

-20

-28

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Partially/Fully agree

Hardly/Don't agree at all

Index

<TOTAL BASE: NNN>

-21

-29

-27

-8

-32

-8

-17

-22

-27

55

47

50

72

30

83

63

40

47

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the city centre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number of departures

Hardly/Don't agree at all Partially/Fully agree

The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index.

The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.


Results 2008

BEST 2008


Vienna Indices 2008

-6

-20

-17

-20

-10

-10

-13

-7

-39

-9

68

60

56

54

54

76

60

79

33

70

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY


2008 2007 2006 2005 2004

68 80 74 75 75

60 72 66 67 67

56 72 68 73 73

54 64 54 58 56

54 71 67 64 67

76 87 81 81 82

60 69 64 65 65

79 85 81 82 80

33 53 49 46 43

70 81 75 79 74


Vienna 2008

Quality dimensions

BEST 2008


-20

-18

-36

-7

-26

-20

-13

-17

-22

60

68

43

82

47

72

66

48

52

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre


Travel time on PT is reasonable


I am satisfied with the number ofdepartures


Vienna Traffic supply

2008 2007 2006 2005 2004

60 72 66 67 67

68 78 71 76 71

43 63 55 55 53

82 89 89 89 87

47 61 57 56 56

72 85 81 85 81

66 76 68 68 67

48 61 55 54 59

52 65 54 57 59

BEST 2008


Vienna Information

-20

-18

-24

-16

54

56

45

60

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2008 2007 2006 2005 2004

54 64 54 58 56

56 66 57 60 59

45 59 52 56 53

60 68 - - -

BEST 2008


Vienna Staff behaviour

-10

-10

-11

54

58

50

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2008 2007 2006 2005 2004

54 71 67 64 67

58 72 70 66 70

50 70 64 63 64

BEST 2008


Vienna Security and safety

-10

-13

-9

-7

76

65

77

85

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2008 2007 2006 2005 2004

76 87 81 81 82

65 83 74 76 74

77 86 78 79 81

85 91 91 86 90

BEST 2008


Vienna Comfort

-13

-15

-9

-7

-19

-14

60

62

67

64

51

55

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2008 2007 2006 2005 2004

60 69 64 65 65

62 74 66 67 70

67 74 71 71 71

64 72 65 71 70

51 56 49 55 54

55 68 68 62 61

BEST 2008


-7

-13

-4

-3

79

65

85

88

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Vienna Social Image

2008 2007 2006 2005 2004

79 85 81 82 80

65 71 63 61 59

85 90 91 89 90

88 93 89 94 91

BEST 2008


Vienna Value for money

-39

-33

-45

33

36

30

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2008 2007 2006 2005 2004

33 53 49 46 43

36 56 51 50 48

30 50 47 42 39


Impact on satisfaction

Indicators impact on citizen satisfaction

BEST 2008


Impact on satisfaction Traffic supply

PT is good for school_work trips PT is good for leisure trips PT is good for trips in the city centre PT is good for trips outside the city centre Nearest stop is close to where I live Travel time on PT is reasonable Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when planning a trip Information is good when traffic problems occur Information is good in stops and terminals

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using PT

Comfort PT travel is comfortable Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Social image More people will travel with PT in the future PT is good for the environment PT is beneficial to society

Value for money PT gives good value for money PT fares are reasonable

Loyalty I gladly recommend PT travel

Citizen satisfaction

The highlighted indicators have been used to determine the impact they have on citizens over all satisfaction.

On the following slide all indicators with significant impact on over all satisfaction are listed in ranked order for 2007 and 2008.

A stepwise method has been used in the analysis.

Effect estimates are standardized beta coefficients.

BEST 2008


Impact on satisfaction - Vienna

0,17

0,16

0,16

0,15

0,12

0,09

0,07

0,07

The busses and trains are modern


I feel secure on board busses andtrains



The information is good when trafficproblems occur

The staff behaves nicely and correctly

It is easy to get the informationneeded when planning a trip

2007

0,14

0,13

0,13

0,11

0,10

0,10

0,09

0,08

0,06


The information is good when trafficproblems occur


Public transport mostly runs onschedule

Transfers are easy


I feel secure on board busses andtrains

I feel secure at stations and busstops

The busses and trains are modern

2008


Vienna 2008

Appendix


Vienna 2008

Citizen satisfaction in subgroups

BEST 2008


Vienna CITIZEN SATISFACTION - Subgroups

68

6966

6368

6572

90

7776

654950

857274

59

6251

7244

686769

84

-6

-5-6

-3-5

-8-5

-2

-4-3

-5-11

-19

-4-4

-9

-5-7-8

-10-5

-1-7

-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times perLess than monthly

Never

Zentrum Innere Bezirke Außere Bezirke

Umland

MetroBus

Bus, metroTrain

Metro, trainMetro, tram

Bus, metro, tramBus, metro, tram,


Hardly/Don't agree at all<TOTAL BASE: 997>

Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Traffic supply in subgroups

BEST 2008


Vienna Traffic supply - Subgroups

60

5861

5660

5864

74

6865

5647

42

7666

6452

5949

6251

5460

6467

-20

-20-20

-22-20

-22-18

-10

-14-15

-23-29

-34

-8-13

-16-27

-21-31

-19-26-26

-18-15-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Good for work/school trips - Subgroups

<TOTAL BASE: 974>

68

6768

70666767

82

8576

5449

47

9078

7554

6547

7162

5375

7379

-18

-17-19

-22-22

-16-13

-4

-9-8

-26-33-33

-9-13

-28

-18-26

-18-29

-33-13-13

-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna PT is good for leisure trips - Subgroups

<TOTAL BASE: 990>

43

3747

5141

3750

59

5949

3420

25

465151

30

4839

4423

2639

5050

-36

-40-32

-40-34

-41-30

-14

-18-28

-45-59

-54

-46-22

-27-50

-36-54

-38-55

-50-30

-26-27

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 973>

82

7787

8085

8182

77

8782

7882

72

10077

8384

8572

9478

86828483

-7

-9-6

-7-5

-11-6

-2

-6-9-8-7

-13

-11-7-6

-7-18

-5-12

-4-6-5-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 975>

47

4252

2745

5156

76

5651

4634

23

1005052

39

454446

5335

4453

56

-26

-27-25

-40-25

-27-20

-22-20

-30-33

-43

-16-24

-33

-32-42

-31-21

-33-25

-21-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 999>

72

7173

6675

7270

74

8376

6854

65

10088

8551

6859

8054

4775

8179

-20

-20-20

-26-18

-20-20-21

-12-13

-23-37

-30

-6-9

-38

-28-34

-16-31

-43-16

-10-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 990>

66

6467

5465

6378

93

7073

6654

50

7675

6761

5949

6955

6659

7873

-13

-15-12

-12-14-15

-10-5

-13-6

-17-16

-33

-9-10-11

-18

-13-24

-17-18-17

-13-7

-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 979>

48

5045

5048

4449

62

5153

4839

32

6453

4845

4839

4346

6148

3759

-17

-15-18

-11-15

-19-20

-23

-14-14

-19-22

-19

-15-17-18

-14-24

-16-15

-12-21

-16-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Waiting time is short at transfers - Subgroups

<TOTAL BASE: 974>

52

5747

4753

4859

69

525655

4720

2955

5350

5646

4936

5955

5255

-22

-18-25

-17-22-23-22

-12

-21-19-20

-26-42

-9-17

-19-27

-16-29

-14-26

-15-18

-22-23

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Reliability in subgroups

BEST 2008


Vienna Reliability - Subgroups

56

5656

4259

526868

5661

5749

61

8553

5854

6055

6756

43555756

-17

-17-17

-25-17-18

-12-5

-18-16-14

-20-10

-15-15

-17-18

-12-13-13

-27-25

-16-19

-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain




Liggende stolpediagram 4Hardly/Don't agree at all

Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Information in subgroups

BEST 2008


Vienna Information - Subgroups

54

5354

6055

4755

63

5757

524749

455958

46

5544

614143

4955

59

-20

-20-19

-16-15

-27-20

-12

-17-19

-21-23

-16

-39-14

-17-24

-17-22

-13-33

-29-19-18-17

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 968>

56

5656

6561

5047

54

6558

5443

51

5264

5752

5936

6441

4852

5864

-18

-18-18

-5-14

-25-27

-16

-10-18

-23-27

-17

-37-12

-15-23

-14-20

-9-31

-27-18

-23-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Information is good when traffic problems occur - Subgroups

<TOTAL BASE: 956>

45

4544

4843

4053

59

4449

4540

44

3849

5333

4631

6038

2841

4947

-24

-24-25

-27-20

-32-20

-12

-26-23-23

-28-12

-42-19-20

-31

-20-35

-17-36

-33-21

-23-22

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

60

5961

6661

5165

74

6263

5657

51

4662

6553

6064

6144

5156

5966

-16

-17-15

-16-12

-23-13

-8

-17-16-16-15

-20

-37-12

-15-18

-17-11

-13-33

-26-19

-9-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Staff behaviour in subgroups

BEST 2008


Vienna Staff behaviour - Subgroups

54

5354

504950

7181

5559

5348

52

5945

5357

445353

6957

4849

62

-10

-11-10

-13-10

-13-6

-3

-9-10

-13-12

-7

0-15

-7-12

-15-17

-8-11-11-12-10

-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Staff answers my questions correctly - Subgroups

<TOTAL BASE: 933>

58

5858

5957

5169

75

5862

5851

64

6351

5761

4657

6171

6450

5466

-10

-11-9

-14-8

-13-7-5

-7-11

-14-9-7

-11-8

-12

-12-22

-10-12-10

-12-7-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 963>

50

4951

4042

4972

86

5156

4845

41

5539

5053

4249

4666

5147

4359

-11

-11-11

-12-12-13

-6-2

-10-8

-12-15

-8

-20-7

-13

-18-13

-6-11-11-12

-14-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Security and safety in subgroups

BEST 2008


Vienna Security and safety - Subgroups

76

7973

6778

7476

91

7978

737072

9780

7574

7563

7866

717577

84

-10

-10-10

-14-8

-11-11

-3

-8-8

-12-13-11

-3-7

-10-11

-11-18

-7-16-15

-11-9-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 995>

65

7060

5367

6468

87

6870

5864

56

9172

6562

6748

655151

6268

77

-13

-13-14

-21-10

-15-15

-2

-11-10

-18-15

-23

-9-9

-13-15

-13-20

-10-15

-23-18

-12-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 992>

77

8173

6882

7377

92

8480

7466

71

10083

7774

7263

8571

7476

7985

-9

-9-10

-15-6

-11-10

-5

-6-7

-12-15

-6

-7-10-10

-12-19

-8-13

-17-8-9

-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 997>

85

8584

798586

8394

8585

8880

87

10086

8485

8578

8476

888685

88

-7

-7-7

-7-7-6

-9-2

-6-8

-5-9

-5

-6-7-7

-8-14

-2-19

-5-6-6-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Comfort in subgroups

BEST 2008


Vienna Comfort - Subgroups

60

5861

5959

5567

81

6162

5956

61

81595960

5764

6163

5054

6166

-13

-13-12

-14-12

-15-11

-4

-13-10

-13-16

-13

-2-12-12

-14

-13-13-13-13

-17-14-12-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna PT travel is comfortable - Subgroups

<TOTAL BASE: 998>

62

5568

6262

5471

87

6765

5856

49

926059

64

5970

5667

5054

6471

-15

-21-10

-16-16

-18-9

-3

-11-10

-16-23

-32

-16-14

-16

-18-2

-12-23-22

-17-11-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Transfers are easy - Subgroups

<TOTAL BASE: 988>

67

6767

696565

6985

7169

6265

63

1007069

63

6555

6862

6559

7174

-9

-8-10

-10-8

-10-13

-3

-8-7

-12-12

-6

-7-9

-10

-8-18

-4-7

-13-12-10

-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Busses and trains are modern - Subgroups

<TOTAL BASE: 994>

64

6364

6564

5870

83

686163

5876

646665

60

5770

7370

536062

73

-7

-5-8

-7-4

-10-6

-2

-7-5-6

-9-3

-6-5

-8

-6-6-6

-9-6-7-7-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna Busses and trains are clean - Subgroups

<TOTAL BASE: 992>

51

5251

4951

4858

73

4952

5747

56

6855

4953

4859

4556

3744

5859

-19

-17-20

-23-17

-21-16

-7

-22-17-17-18

-8

-8-15

-20-19

-17-18

-29-10

-24-19-18-19

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 978>

55

5257

4954

5166

77

5161

5752

60

8044

5360

5567

5959

4653

5054

-14

-13-15

-13-16-15

-11-6

-16-13-12

-18-13

-18-13

-15

-18-19

-13-14

-20-16

-13-12

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Social image in subgroups

BEST 2008


Vienna Social image - Subgroups

79

7980

737880

8585

8084

777676

698081

77

7867

877373

798284

-7

-7-6

-8-7-6-6-4

-5-4

-8-9

-15

0-7-5

-9

-6-13

-4-8-9-7-5-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna More people will travel with PT in the future - Subgroups

<TOTAL BASE: 967>

65

6862

6261

667374

6569

5965

69

3261

6764

6643

74596160

6569

-13

-11-15

-17-14-12-10

-9

-12-6

-16-17

-26

-12-11

-16

-13-30

-11-12

-16-15

-9-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna PT is good for the environment - Subgroups

<TOTAL BASE: 989>

85

8387

7983

8791

87

8591

8381

77

858887

81

8377

9679

7484

8991

-4

-6-3

-1-5-4-3-2

-2-3-4

-6-9

-6-2

-6

-4-6

-1

-10-2-3-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna PT is beneficial to society - Subgroups

<TOTAL BASE: 995>

88

8590

7890

879294

8991

8983

80

89898887

8679

9282

85929191

-3

-4-2

-5-2

-4-3-2

-2-2-3

-5-11

-2-3-4

-1-4

-1-14

-1-3-2-1

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Value for money in subgroups

BEST 2008


Vienna Value for money - Subgroups

33

3531

2632

2942

66

4037

3121

18

524039

23

3421

361919

2837

41

-39

-37-41

-46-40-41

-33-16

-33-33

-43-52

-47

-27-36

-33-48

-41-54

-32-47

-52-36

-41-32

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna PT gives good value for money - Subgroups

<TOTAL BASE: 980>

36

3834

283434

4567

4439

3623

21

4045

4325

3925

392423

3040

44

-33

-31-35

-35-35-35

-31-11

-27-28

-38-45-44

-27-31

-27-42

-33-47

-25-40

-48-31

-37-24

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used

BEST 2008


Vienna PT fares are reasonable - Subgroups

<TOTAL BASE: 980>

30

3228

2429

2440

65

3635

2720

15

643436

21

2916

321516

2633

39

-45

-44-46

-56-46-46

-36-22

-40-37

-47-59

-49

-27-42

-39-54

-49-60

-38-55-56

-41-45

-39

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Loyalty in subgroups

BEST 2008


Vienna Loyalty - Subgroups

70

6970

656869

7786

8176

655354

7678

7561

6053

7467

6575

7278

-9

-10-7

-10-7

-10-7

-10

-3-3

-9-21

-17

-15-5-5

-13

-9-2

-4-10

-12-8-7

-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never


Umland

MetroBus

Bus, metroTrain





Gender

Age

PT travel frequency

Geography

PT modes used


Vienna 2008

Background information

BEST 2008


Public transport travel frequency – Vienna 2008

33

32

32

45

36

30

18

19

36

35

64

17

22

26

21

25

17

18

24

34

43

17

25

24

35

20

19

23

20

19

20

24

25

17

22

20

9

24

29

19

20

20

15

24

19

18

22

22

18

4

21

27

3

4

3

4

3

3

5

4

3

3

3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily



Less than monthly

Never

BEST 2008


Life situation – Vienna 2008

44

64

37

50

68

56

1

56

36

50

54

57

11

7

19

8

23

10

1

14

14

12

11

11

9

4

7

41

2

12

6

2

29

22

29

25

96

100

14

39

28

26

26

7

3

8

2

7

8

2

4

5

8

8

5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily



Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others


Results 2008 – other available reports at best2005.net

Documents

Benchmarking in European Service of public Transport