BenchmarkBenchmark

An objective test or measurement that can be used to evaluate the speed, capacity, capabilities, or productivity of competing products

Industry standard productsIndustry standard products

Hardware, software, and accessories that are the market leaders in sales; standards in the computer industry are not standards in the traditional meaning(as no industry group may have participated in their design) but are often standards based on sales and market share

Objective evaluation criteriaObjective evaluation criteria

Factors used in a product selection procedure that ere relatively unbiased; a neutral observer should ideally be able to use objective selection criteria to reach the same conclusion as another evaluator

Product evaluationProduct evaluation

A process of researching an analysing computer products features, capabilities, and suitability to solve a specific user need

Product standardsProduct standards

A list of hardware, operating system, network, and applications software products that have been selected to meet the needs of users in an organisation; product standards are often enforced to reduce the cost of acquiring and supporting computer systems

Product standards committeeProduct standards committee

A group of user support staff, end users, technical support, and managers who are assigned the task of developing and maintaining a list of company-wide standard products; standards are then recommended for purchase by employees and supported by the user support staff

Request for proposal(RFP)Request for proposal(RFP)

A product selection or competitive bidding procedure that uses objectives criteria to distinguish among products proposed by vendors; often used as the basis for awarding a contract to provide computer products

Subjective evaluation criteriaSubjective evaluation criteria

Factors used in a product selection procedure that are not directly related to the fit between a product’s features and a user’s needs; subjective factors include personal relationships, convenience, personal preferences, and traditional practices

Weighted point evaluation Weighted point evaluation methodmethod

A product comparison method that uses several evaluation criteria of predetermined importance to grade competing products and arrive at a numerical score as a basis for selection

Migrating to New TechnologyMigrating to New Technology

Reading and references Information Technology : Software Essentials. By ISBN 0864584903;

Tertiary Press

Week-9:Changing information technology

Page 2 to 18

Changing Information Changing Information TechnologyTechnology

1. History of changing technology2. Applying new technology3. Information technology strategic planning4. Benefit of new technology5. Productivity and efficiency gains6. Disposal of redundant equipment

Migrating to new technologyMigrating to new technology

Reading and references Information Technology : Software Essentials. By ISBN 0864584903;

Tertiary Press

Week-9:Selecting new technology

Page 20 to 29

Selecting New TechnologySelecting New Technology

1. Trends and directions2. Sources of information3. Evaluating new technology4. Selecting new technology5. Measurement criteria

Migrating to New TechnologyMigrating to New Technology

Reading and references Information Technology : Software Essentials. By ISBN 0864584903;

Tertiary Press

Week-9:Applying new technology

Page 31 to 42

Applying New TechnologyApplying New Technology

1. Possible problems with new technology

2. Implementation plan3. Managing new technology4. Maximizing the benefits5. Upgrading technology

Additional ReadingAdditional Reading A guide to Computer user Support for Help Desk &

Support Specialists by Fred Beisse Second Edition: ISBN 0619033630– Product Evaluation Strategies and Standards.

Page 205-233 First Edition: ISBN 0760070016

– Product Evaluation Strategies and Standards. Page 49-78

(These books are available from the library)