Bellcom Mobile International and Roaming Out of Bundle ...... . [email protected] . 0203 393 0000 Roaming & International Call Rates: International Voice Calls from the UK Channel Islands

Bellcom Mobile

International and RoamingOut of Bundle RatesFAQs

www.bellcom.org . [email protected] . 0203 393 0000

Tariff Name

Data Zone

Charge Bundle Type

Mins / SMS * Data Repeat Frequency

O2 World Daily Data Roaming**

2

3

4

5

£7.50 per 500MB

£7.50 per 200MB

£7.50 per 50MB

£7.50 per 2MB

Individual

Individual

Individual

Individual

200 minutes / 200 texts

200 minutes / 200 texts

N/A

N/A

500MB

200MB

50MB

2MB

Unlimited (Unless specified)




Mins and Texts: Incoming calls plus calls within country, to UK landlines and mobiles.

** Switching between zones will generate a daily each zone entered

Please be aware that the timing and receipt of usage from rest of world destinations varies from country to country and alerts can be delayed where data is received late. Users should be encouraged to use apps on the handset to monitor data usage.

If a user spends more than £100 in ROW data passes or usage in a 24 hour period then as soon as this rating comes through an automatic bar will be added pending further investigation.

All O2 connections are automatically set up with Roaming 24 hour Travel Pass. If you do not want this Option please contact the Bellcom team for alternative rates.

Rest of World Roaming – All O2 connections with Bellcom are automatically opted into the Rest Of World Travel Pass.

It is recommended if users wish to regularly browse the web on their phones when traveling abroad, they should use wifi hotspots instead of their phone’s mobile internet connection.

It is the end users responsibility to monitor their data usage and this can be done via various apps which monitor data consumption.

Roaming & InternationalRoaming 24 Hour Travel Pass

Roaming Fair Usage Policy

In line with recent changes around Roam Like at Home legislation, we have introduced a new fair usage policy to ensure end user allowances are being used for purpose whilst roaming.

Policy Terms

Inclusive roaming services on Bellcom’s mobile tariffs have been built for business users who travel periodically, and not for those who roam across foreign networks on a semi-permanent or permanent basis. If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles, for more than 50% of the time in any four month rolling period, they can expect a communication requesting a moderation of roaming services. If usage continues to exceed 50% as described in the two week period following notification, Bellcom reserve the right to charge for this usage or business roaming services.

Algeria, Azerbaijan, Bahrain, Bosnia, Burundi, Chad, Congo, Democratic Republic of Congo, Equatorial Guinea, Falkland Islands, Fiji, French Polynesia, Georgia, Kosovo, Macau, Malawi, Morocco, Niger, Oman, Pakistan, Papua New Guinea, Swaziland, Tahiti, Tokelau, Tonga, Uzbekistan, Vanuatu.


Roaming & InternationalRest of World Roaming Zones

ZONE 2 (24HR Travel Pass 500MB for £7.50)

Canada, United States


Albania, Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bangladesh, Barbados, Belarus, Benin, Botswana, Brazil, Cameroon, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Macedonia, Madagascar, Malaysia, Myanmar, Mexico, Moldova, Montenegro, Montserrat, New Zealand, Nicaragua, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, St Lucia, St. Vincent and the Grenadines, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (GBR), Western Samoa, Yemen, Zambia.



Country Rate Per MB

OnWaves £7.50

AeroMobile £7.50

Maritime Communications £7.50

OnAir £7.50

Global Networks £7.50

Iran £7.50

Brunei Darussalam £25.00

Roaming & InternationalRest of World Roaming Zones Continued


Andorra, Angola, Armenia, Bahamas, Belize, Bermuda, Bolivia, Bora Bora, Cambodia, Cuba, Gambia, Iraq, Jordan, Lao People's Democratic Republic, Lebanon, Liberia, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Palestinian Authority, Senegal, Sierra Leon, St Helena, Sudan, Tahiti, Tajikistan, Tunisia, Turkmenistan, Vietnam, Zimbabwe

ZONE 6 (£7.50 per MB)

All other countries, unless specified below - £7.50 per MB


O2 Rest of World Roaming BundlesFor more frequent Rest of World Travellers these monthly recurring bundles are available. When selecting

these bundles you will be opted out of the 24 hour Rest Of World Pass and be allocated the bundle in

replacement.

Data Bolt Ons

O2ROWDATA500MB £60.00 500MB

O2ROWDATA1GB £100.00 1GB

Price Per Month Data IncludedBolt On Name

The above Rest of World Data bolt-on’s are available in all countries except for those listed below:

Once data is used, the user pays standard out of bundle rate per Mb for the country they are in. There are no usage

alerts once the user reaches the end of their bundle allowance.

Minute Bolt Ons

O2ROWMINS250 £125.00 250

O2ROWMINS500 £200.00 500

Price Per Month Minutes IncludedBolt On Name

The above ROW minute countries can be used in any ROW countries with the exclusion of Zone 6.

Once minutes are used, the user pays standard out of bundle rate - see O2 Calling Abroad from the UK. There

are no usage alerts once the user reaches the end of their bundle allowance.

Andorra Benin Belize

Bhutan Brunei Darussalam Burkina Faso

Burundi Cuba Djibouti

Ethiopia Guam Iran, Islamic Republic of

Kyrgyzstan Lebanon Lesotho

Maldives Mozambique Namibia

Palestinian Territory Réunion

Sudan Syria Tajikistan

Timor Leste VietnamTanzania

Netherlands Antilles


Call Rates: UK Voice Calls, Internet and Messages

Destination Charge Per Minute

Calls to other O2 mobiles Free of charge

Calls to landlines (01, 02, 03) 45p

Calls to other UK mobiles 45p

Calls to 0800 and 0808 numbers Free

Calls to 05 numbers 45p

Picture messages (home and roaming) 40p

GSM WAP 40p

Text Messages 20p per message

Data 3p per MB (UK)

O2 Directory Enquiry Services (118402) £2.50 per minute access charge + service charge

Calls to 07 and 01 numbers in Jersey, Guernsey & Isle of Man 45p

4p per MB (EU)

http://www.zest4partners.com/site/wp-content/uploads/2019/08/Zest4-O2-ABS-Rate-Card-01-08-2019.xlsx


Roaming & InternationalCall Rates: International Voice Calls from the UK

Channel Islands & Isle of Man

Region

0

Zone

1.25p

Calls per minute

40p

Texts

Ireland 1 1.25p 40p

Western Europe EU & non-EU 2 1.25p 40p

Rest of Europe & Turkey 3 1.25p 40p

USA & Canada 4 1.25p 40p

Asia Pacific 5 1.25p 40p

Rest of World 6 1.65p 40p

Call Rates: International Voice Calls from the UK

Zone 0 Zone 6

Channel Islands & Isle of Man

Zone 1

Ireland

Zone 2

Andorra, Austria, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France,

Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Rep, Slovenia,

Spain, Sweden, Switzerland, Vatican City

Zone 3

Albania, Algeria, Bosnia, Croatia, Iceland, Kosovo, Libya, Macedonia, Montenegro, Serbia, Tunisia, Turkey

Zone 4

Alaska, Canada, Cocos Islands, Hawaii, Northern Marianna Islands, Morocco, United States of America (USA)

Zone 5

Australia, Christmas Island, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Africa

Abkhazia, Afghanistan, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia.

Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bora Bora, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Is\ands, Central African Rep, Chad, Chi‘e, China, Colombia, Comoros, Congo, Congo (DRO), Cook Islands,

Costa Rica, Cuba, Curacao, Diego Garcia, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt,

E‘ Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French West

Indies, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatema|a, Guinea,Guinea

Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia,

Moldova, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nauru‘ Nepal, New Caledonia,

Nicaragua, Niger, Nigeria, Niue, NLD Antilles, Norfolk Island, Oman, Pakistan, Palau, Palestine, Panama, Papua, New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Sao Tome & Principe, Saudi

Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia‘ Sri Lanka, St Helena, St Kitts, St Lucia, Saint Maarten, St Pierre & Miquel.. St Vincent, Sudan, South

Sudan, Suriname, Swaziland, Syna, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga,

Trinidad and Tobago, Turkmenistan, Turks and Caicos. Tuvalu, Uganda, Ukraine, United Arab Emirates (UAE),

Uruguay, US Virgin Islands, Uzbekistan, Vanuatu‘ Venezuela, Vietnam, Wallis & Futuna, Western Samoa,

Yemen, Zambia, Zimbabwe. Ships/ferries/Airplane networks.


O2 International Caller Bolt Ons For calls from UK to Abroad

Individual Minutes:

500

Minutes Included

120

Minutes Valid for Calls from UK to:

Zone 1 - Ireland

Zone 2 - Western Europe EU / Non EU

Zone 4 - USA & Canada

Zone 5 - Asia Pacific

£7.50 £25.00

- Recurring monthly minute bolt ons.

- Pay as little as 5p per minute for international calls.

- Individual Min Bolt Ons can be added to individual tariffs or users on a shared tariff.

- Once minutes are used, user pays standard out of bundle rate - see O2 Calling Abroad from the UK.- No usage alerts once the user reaches the end of their bundle allowance.- Maximum 1 Bolt On Per User (These bolt ons cannot be stacked)


Vodafone Business Bolt OnsVodafone Business tariffs

International Caller Bolt On - £5.00 Per Month

UK to Europe / USA / Canada 4p per minute

UK to United Arab Emirates 8p per minute

UK to Rest of World 22p per minute

Euro Traveller

Euro Traveller is retired from 15th June 2017. Roam Like At Home (RLAH) is the default rating for standard tariffs. EU

Roaming is taken from UK Bundles for no extra charge. Once bundles are decremented - OOB rates apply. Roam in eligible RoW countries for £7.50 per day *

World Traveller

*Allows users full access to their UK allowances and bundles whilst roaming, for a daily fee. Out of country calls are charged atstandard roaming rates.

IMPORTANT - if a user exceeds their UK allowance then they are charged at standard roaming rates.

World Traveller is available in the following countries:

Afghanistan, Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahrain,

Barbados, Bangladesh, Bermuda, Bosnia & Herzegovina, Bonaire, Brazil, British Virgin Islands, Cambodia, Canada,

Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica,

Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Georgia, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti,

Honduras, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Lesotho,

Macau, Macedonia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, New

Zealand, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar,

Russia, Saba, St. Kitts & Nevis, St. Lucia, St. Vincent, Saudi Arabia, Serbia, Singapore, St. Eustatius, St. Maarten,

South Africa, South Korea, South Sudan, Sri Lanka, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga,

Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, USA, US Virgin Islands,

Uzbekistan, Vanuatu, Vietnam, Western Samoa.

UK to International SMS 4p per SMS


Out Of Bundle Charges The following out of bundle rates apply across all for calls made from 1st January 2019.

1 Second

Type of Call / Text / Data

On Net, Cross Network, Landline & Voicemail 65p 1 Second

Rates Minimum Charge Billing Increment

N/ASMS 40p Per SMS

1MBData 4p per MB 1KB

Per MessageStandard UK Picture Message 40p Per Message

Per MessageStandard UK Video Message 65p Per Message

1 SecondVideo Calling to any Vodafone UK Mobile 65p 1 Second

1 SecondVideo Calling to other UK Mobile Networks 65p 1 Second

1 SecondVideo Calling to International Mobile Networks 65p 1 Second

N/ACall Return - Voda (up to 3600 secs) Free of Charge N/A

60 SecondsCall Return - Voda (over 3600 secs) 65p 60 Seconds

60 SecondsCall Return Landline 65p 60 Seconds

60 SecondsCall Return Cross Net 65p 60 Seconds

60 SecondsCall Return Personal Number Service 65p 60 Seconds

N/A0800 and 0808 Numbers Free of Charge N/A

60 Seconds0844 and 0870 Numbers 65p 1 Second

60 Seconds0845 and 0870 Numbers 65p 1 Second

N/ACharity Numbers Free of Charge N/A

N/ARadio-Paging Services (starting 076) 65p Per Call

60 SecondsPersonal Numbering Services (starting 070) 65p 1 Second

60 SecondsCall Forwarding Services (e.g. 07744, 07755) 65p 1 Second

60 SecondsPremium Call Access Charge 65p 60 Seconds

60 SecondsDirectory Enquiries Access Charge 95p 1 Second

1KBBrowsing the Mobile Internet & Data Usage 4p per MB 1KB

60 secondsInternational Call - EU 1.25p per minute 60 seconds

60 seconds

International Call - RoW (ex USA/Canada) 1.25p per minute

60 seconds

60 seconds

International Call - USA/Canada 1.25p per minute

60 seconds

N/AUK to International SMS 40p Per SMS


Frequently Asked Questions

First Invoice after tariff/bolt-on amend for full cost:

If you apply a 100-minute International bolt-on against a subscription on the 16th of September, because your bill date falls on the 1st of the month, you will only receive half of the international allowance (approx. 50 minutes) for the remainder of that month (16th – 30th Sept). This pro rating of Line Rental (LR) and allowances applies to all tariff/bolt-on types apart from one exception…

Exception – Data Top Up Bundles The only exception to the above is when you add a Data Top Up bundle. When you apply a Data Top Up bundle to a number, the full Line Rental (LR) is charged for the month. This is irrespective of the date in the month that the bundle is added. The bundle also gives the number the full allowance of data, again irrespective of the date in the month that the bundle is added. Even if the Top Up bundle is added on the last day of the month, the full LR will be charged on the following month’s invoice, and the full bundle allowance given. There is no pro-rating. The bundle will apply to data used from the date and time that the bundle is added, to midnight on the last day of the calendar month in which the bundle was added. The billing system will automatically remove the Top Up bundle immediately after the last day of the calendar month.

How does alerting work?

All Mobile connections are set up with alerting – the default alert settings are: • O2 Total Spend alerts and bar – each number is set with a lower alert, an upper alert and a

bar threshold.

• Vodafone Total Spend Default Alert is one Upper Bar level. • Data Bundle Default alerts – each number is set at 80% and 100% of their data bundle, these

alerts will not bar the numbers once it exceeds its data allowance. • There is an optional Ofcom Spend Cap that is available to new and resigning customers only.

This is voluntary and needs to be requested separately via The Ofcom Spend Cap Authorisation form.

• Alerts can be customised in certain ways, though to what extent they can be customised is dependent on the individual network.

• Alerting on all networks cannot be guaranteed, therefore can only be used as a guideline to usage – call processing, delays at the network, a data session starting and ending, system failures, can all contribute to delays and issues with alerts – Bellcom endeavours to send all alerts to users, however alerts are never 100% guaranteed and on rare occasions, some alerts may not be sent. Alerts should not be relied upon as a credit control method.



30 Day minimum rule for bolt-ons

A recurring bolt-on must be in place for a minimum of 30 days.

Tariff Changes

Please be aware any bolt-on you had in place will be removed when you complete a tariff change. This is because bolt-ons are added-services on top of a core tariff. If the core is changed, then it automatically takes off the added extras, too.

What out of hours support does Bellcom offer? • Bellcom's standard working hours are Monday to Friday 8.30am tp 5pm. Out of hours

support is available via email to [email protected], or by calling 0203 393 0000 and leaving a brief message. A member of our support team will endevour to respond within 4 hours.

Can I request to disconnect a number with immediate effect?

Numbers can be disconnected with immediate effect subject to completing the minimum contract term, however disconnection fees may be payable.

Numbers that are disconnected within minimum term will be subject to an early termination fee.

When I request a new number, how soon do I need to activate it?

The mobile number(s) will be assigned to your account for 60 days. Please be aware, if the mobile number has not been connected within this timeframe, it will be returned to stock to be reallocated.



How are Early termination Fees calculated?

An Early Termination Fee is calculated based on approximate line rentals due from request date to the contract end date. Dependent on what date a port or disconnection happens, there may be additional rental charges added to your fee and any calls generated up to the de-activation date will also be payable in full. Payment of the estimated early term fee must be paid in full as a payment on your account, plus any outstanding balance on account, before the PAC code will be issued. Once the PAC has been issued and the port completed, we will raise a final invoice for all charges to the end of the contract. The Early Termination and PAC Issue payment made will be reduced from this and the balance on your account will be payable in accordance with our standard terms and conditions.

If you have any further questions or queries please don’t hesitate to contact our

Service Team on 0203 393 0000All prices valid at 1st June 2019 and are subject to VAT

Documents

Bellcom Mobile International and Roaming Out of Bundle ...... . [email protected] . 0203 393 0000 Roaming & International Call Rates: International Voice Calls from the UK Channel Islands