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Bell Boy Functions By Aarti Bawle

Bell Boy Functions

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Page 1: Bell Boy Functions

Bell Boy Functions

By Aarti Bawle

Page 2: Bell Boy Functions

Front Office…The Front Office is considered to be the show case of the hotel and it is at this point that first impression is formed by the guest. This department has various sub sections eg telephones, reservation, registration, lobby etc.It deals with the guest right from reservation to registration (C/in) till the guest leaves the hotel(C/O)

Page 3: Bell Boy Functions

Bell deskBell desk is a part of lobby supervised by bell captain or lobby supervisor. It is usually situated at the entrance of the lobby. Many bell boy or bellhop work under bell captain.

Page 4: Bell Boy Functions

Functions of Bellboy1. The main function of bellboy is

to handle guest luggage from arrival to departure stage.

2. Running errands for the guest.3. Paging (locating a guest in hotel

premises)4. Shifting guest luggage in case of

room change5. Inform front desk about guest

with no luggage or very little luggage( Scanty Baggage)

Page 5: Bell Boy Functions

Functions of Bellboy

6. Deliver message to in-house guest.7. Check discrepancy through physical check.8. Handle Left luggage.9. In case of small hotels do the duties of a doorman and Valet & concierge.10. Give wake up call to the guest

Page 6: Bell Boy Functions

Competencies of a bellboy

1. Well groomed at all the time ( proper uniform, clean shave, hair cut & good personal Hygiene at all the times,

2. Positive attitude.3. Strong communication

skills.4. Good Knowledge about

rooms, hotel and the city.5. Good Knowledge about

procedures.

Page 7: Bell Boy Functions

On Arrival procedure for individual guest1. Open the vehicle door for

the guest.2. Help the guest to load

and unload the luggage.3. Open the entrance door

for the guest.4. Escort the guest to the

reception.5. Allow him to do his

check in with the receptionist.

Page 8: Bell Boy Functions

6. Take the room key from receptionist

7. Escort the guest to his room.8. Explain the guest about the

room & hotel facilities.9. Deliver the baggage to the

room.10. Wish him a happy stay at the

hotel.11. In case the guest has less

luggage or no luggage inform Front Office about the potential Skipper

Page 9: Bell Boy Functions
Page 10: Bell Boy Functions

On stay… (Occupancy Stage)1.Run Errands for the guest.a. Laundry pick up/ delivery.b. messages to the guest

room.c. Paging the guest if he is in

the public areas of the hoteld. Inform Front office if there

is any unnatural behavior of the guest.

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Page 12: Bell Boy Functions

Departure procedure…( C/ Out)When a guest wants to checkout he rings the FO or reception and informs them.This information is passed to all major department of the hotel.

Page 13: Bell Boy Functions

Procedure for Bellboy1. The Bellboy goes to the guest

room with the bellboy trolley to carry luggage.

2. He knocks the guest door( minimum 3 times, announces the department )

3. Enters inside and loads the luggage.

4. He observes the room for any damaged hotel property & for any guest articles left behind.

5. He collects the collects the guest room key & locks it.

Page 14: Bell Boy Functions

6. Escorts the guest to the front desk.

7. The bellboy hands over the key to FO assistant.

8. The bellboy call the cab on request of the guest.

9. Loads the luggage of the guest.

10.Greets him goodbye.

Page 15: Bell Boy Functions

Room MoveA guest may ask a room change for many reasons like A/C not working, noise due to maintenance work, foul smell in the room etc. Sometimes even hotel can also request the guest to change the room for some reasons like room required fro maintenance or due to VIP visits etc. The request for room change should be handled with extreme care & caution.

Page 16: Bell Boy Functions

Procedure for room move1. Front desk informs the bell desk about change of

room through a room move slip.2. The bell captain enters it in lobby control sheet and

assigns a bell boy for it .3. The Bell boy goes to the room and moves the luggage

from old room to the new room in presence of guest. This is called live move.

4. If it is absence of guest the luggage is moved in the presence of a manager either by lobby manager or duty manager. It is called dead move

5. If there are expensive items in the room the bellboy notifies the Lobby manager or the bell captain and then performs the task as per the instructions.

Page 17: Bell Boy Functions

Paging a guest

Page 18: Bell Boy Functions

Scanty Baggage & Skipper

Page 19: Bell Boy Functions

Taging of baggage for group

Page 20: Bell Boy Functions

Holding Guest baggage

Page 21: Bell Boy Functions

Equipments at bell desk

Page 22: Bell Boy Functions

Handling guest queries