SOLUTIONS SHEET

BeinContact integration with Salesforce

• CLOUD CONTACT CENTER - BEINCONTACT

BeinContact is an all-in-one multichannel virtual contact center solution offered “As a Service” (CCaaS) that includes ACD, IVR, CTI, multichannel, predictive and preview dialing, multimedia recording, real-time monitoring, reporting and many supervisor and administrative tools. It was designed as a unified multi-tenant platform for cloudbased deployment for all type of multimedia contact center services. BeinContact, with its ACD and IVR system, provides one single point of queuing and routing for all contact types, including phone calls (traditional ACD), videophone calls, email, fax, SMS, voice mail, web chat, web voice, web video, web collaboration and social. All of these contact types are seamlessly blended into a single queuing and routing intelligence (the “UQ”), and all can follow the same call flow and routing rules.

* The BeinContact solution is out of the box integrated with BeConnect (worldwide telephone network) and Be360°

BeCloud Solutions LTD Phone: +44 20 35294862 • Web:www.becloudsolutions.com • Mail:marketing@becloudsolutions.com

The perfect all-in-one customer contact center to grow your business

Connect with customers more easily and effectively by integrating your communication channels with Salesforce. With BeinContact built for Salesforce.com, your company benefits from immediate access to a customer’s entire history of interactions from one screen, incoming calls are intelligently routed based on Salesforce data and you can prioritize calls from key contacts to improve handling time and customer satisfaction. Agents also avoid having to ask customers to repeat basic information - one of the best steps any business can take toward improving the service process and enhancing the customer experience. Your agents can begin to place, answer, and manage calls with features such as transfer, hold, and conference in an instant. Unlike other solutions, BeinContact call center software Salesforce edition brings together the complete contact center functionality, multichannel capabilities and social customer service into your Salesforce instance - all easily implemented and simple to use.

BeinCONTACT integration with Salesforce

• BENEFITS

The solution, cloud-based contact center , enables an organisation to reduce capital expenditures and operate a fully featured, multi-channel contact center with greater flexibility and scalability, which helps improve the overall customer experience. There are many benefits that BeinContact and Salesforce can bring an organisation, including:

• Complete cloud-based app

• Ease-of-use: The intuitive browser-based interface gets agents and supervisors quickly up-to-speed and productive

• Use your browser on any platform

• Rapid deployment: Get a contact center up and running faster than deploying your own contact center

• Reduce call handling times with automatic CTI screen pops, identify callers and route them to the right agent

• Incoming callers are instantly matched to existing contact records, which are automatically displayed

• Display caller information with CTI screen pops

BeCloud Solutions is an international company with 14 years experiences on CLOUD BASED services with particular focus on Software Call Center, Contact Center as a Service (CCaaS), CRM/CX as a service and Integration Platform as a service (IPaaS). We developed a multichannel Contact Center platform (Voice, Email, Fax, SMS, Chat, Social, etc.) that include many features such as ACD, IVR, CTI, PBX, Recording, Campaign Manager and Predictive Dialing systems, to handle any type of interactions with customers.

BeCloud Info

Learn more at: www.becloudsolutions.com© BeCloud Solutions LTD. All Rights Reserved.

BeCloud Solutions LTD Phone: +44 20 35294862 • Web:www.becloudsolutions.com • Mail:marketing@becloudsolutions.com

When the call comes, the popup opens contact with call control features

Be360° provides a sophisticated integration between BeinContact (our Cloud based contact center platform) and Salesforce. Be360° includes an integrated phone panel within Salesforce that agents can use to make and receive calls. When inbound sales or service calls come in, the panel can displays the incident number or the caller’s name, the phone number and other calls detail , creating a new task after the call is handled by the agent (wrap time).

• BEINCONTACT INTEGRATION WITH SALESFORCE