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Behind the Therapy Door
Behind the Therapy Door
Pam Paquet & Associates Corporate TrainingPam Paquet & Associates Corporate Training
Pam Paquet CSP, CCC, MEd, BA
Business and corporate seminars, workshops and retreats
to improve workplaces and their employees.
Topics : • change management• leadership training• conflict resolution• retirement transition • business assertiveness• problem solving for managers
Strategies to share, recommend and encourage EAP usage
Decrease the stigma and embarrassment ofusing EAP resources
Complement work with EAP services
Learning ObjectivesLearning Objectives
Employee Assistance Programs Employee Assistance Programs
Designed to alleviate and assist in eliminating a variety of workplace problems.
The source of problems can be either personal or work related.Source: Employee Assistance Society of North America (EASNA) March 2010
Workplace ProblemsWorkplace Problems
Employees with problems have:• higher absenteeism• more personal accidents• a greater number of sick days• more morale problems• lower productivity • poorer workmanship
(Source: Csiernik, 1996)
EAP Access & ServicesEAP Access & Services
24 hour telephone access• intake• crisis counselling 1-800 Number• emergency triage• telephone counselling
EAPs typically provide:screening assessmentsbrief interventions referralscase management follow up
EAP BenefitsEAP Benefits• Clinical assessment and short term counselling• In person, telephone and/or e-counselling• Return to work planning• Workshops/courses:
- legal consultation- financial consultation- work-life benefits- wellness and health promotion
Promote & AdvertisePromote & Advertise
• Pamphlets in common areas and with pay stubs• Posters in lunch and coffee rooms• Cards and pamphlets on management’s desk• Written in HR benefits and policies• Promotional efforts at company events
Make the EAP benefits as common and normalas the “social club benefits” and “coffee club”
• Word of mouth from colleagues/supervisors• Senior executive announcements• Regular announcements at meetings • Internet/website address• Information in all e-mails - part of signature
Make the EAP benefits a normal part of thecompany and how business is done.
Talk & ReferTalk & Refer
StrategiesStrategies
Share, recommend and encourageEAP usage
1. Inclusive2. Non-discriminatory3. Limitless
Encourage EAP ResourcesEncourage EAP Resources
Stigma Embarrassment
Our goal is a healthy workforceYour well-being is important
Leadership & Support are KeyLeadership & Support are Key
HR and managers should: • use it for their own purpose• consistently and proactively talk about
it• allow time and flexibility to attend• pay attention to changes in behaviours
Lower the ThresholdLower the Threshold
Functioning
Coping
Managing
No problem is too small or too big to get help.
Potential Problem AreasPotential Problem Areas
Work: co-worker, boss, workload, travel, pay/promotion, hours/shifts
Family: kids/teens, spouse, in-laws, mortgage, finances
Spouse: parenting, relationship, intimacy, infidelity, finances, addiction (technology, pornography,
gambling, alcohol, drugs, etc.)
Referral TypesReferral Types
1) self-referral: employee seeks help
2) informal referral:supervisor, friend or co- worker recommend
3) formal referral: based on job performance and supervisor mandates
Source: Canadian Centre for Occupational Health and Safety www.ccohs.ca
One Size Doesn’t Fit AllOne Size Doesn’t Fit All
Online, internet and web-based assistance help to reduce the stigma associated with mental health and substance abuse issues.
Employees choose their preferred method to receive assistance, information, support and professional counselling.
No Problem is Too SmallNo Problem is Too Small
personal issues job stress relationship issues eldercare childcare/parenting harassment substance abuse separation and loss balancing work & family financial or legal family violence retirement lay-off assistance wellness/health fitness & nutrition long-term illnessgrief conflict Source: Canadian Centre for Occupational Health and Safety www.ccohs.ca
Not Family Feud . . . Stress FeudNot Family Feud . . . Stress FeudContestants . . . come on down!!!
Three categories: 1) Work 2) Family 3) Relationship
Holmes and Rahe Stress Scale (1967)
Guess the rating on the stress scale (out of 100)
Stress FeudStress Feud
Death of a family member
Major mortgage
Divorce
Christmas
Work, Work, WorkWork, Work, Work
Retirement
Change in responsibilities at work
Trouble with boss
Dismissal from work
Family . . . the ties that bind.Family . . . the ties that bind.
Change in health of family member
Change in residence
Vacation
Trouble with in-laws
Relationship . . . Rollercoaster Relationship . . . Rollercoaster
Marriage
Marital separation
Marital reconciliation
Sexual difficulties
Stress: An Everyday Part of LifeStress: An Everyday Part of LifeMajor Events Long Term Worries Daily Hassles
Getting married Concern for children’s future
Traffic jams
Changing jobs Financial problems Rude people
Moving your home Economic problems Machines that don’t work
Getting divorced Ongoing illness Technology
Death of a loved one Retirement Express line ups
The Facts . . .The Facts . . .
50 - 80% of on the job problems relate to problem drinking, family disputes, finances or emotional stress.
The Canadian Mental Health Association . . . 15% of all workers will develop emotional, physical or social problems.
The Addiction Research Association . . . .10 - 15% of all employees will have an alcohol or drug addiction problem.
(Source: Csiernik, 1996)
ArthritisArthritis
• affects one of every six Canadians over age 15
• three out of five are younger than 65 • experience more pain, activity restrictions
and long-term disability than those with other chronic diseases
(Source: Canadian Arthritis Society Arthroscope 2004 www.arthritis.ca)
DepressionDepression
8% of Canadians will experience a majordepression in their lifetime.
20% of young people will experience anepisode of depression (before the age of 20).
Twice the numbers of women than men are diagnosed with depression.
(Source: B. Everett, Mood Disorder Association of Canada, 2009)
Decrease the Stigma & EmbarrassmentDecrease the Stigma & EmbarrassmentNotice it
- over tired, shorter fuse, inability to focus on work, not seem yourself
Normalize it- don’t hide it or carry the whole load- we all experience difficulties and problems
Give permission- let people know it is okay and normal to get a hand with life/situations/problems
Open Pandora’s BoxOpen Pandora’s Box
Conversation & Normalization - EAP sessions needed to meet the quota that month - “Who needs a little tune up?”- “Who has teenagers?”- “Who has a spouse that is stressing them out?”
EAP Conversations - ReassureEAP Conversations - Reassure
You are not crazy.You are not going crazy.
Life doesn’t always go as planned.Life sometimes throws us lemons.
Give the EAP a call and get a hand with this.Go on-line with EAP and see if they have any ideas for you.
EAP Conversations – RealityEAP Conversations – Reality
Your not expected to be superman.Its easy to think we need to be superwoman.
Balancing everything in life is not easy.Who says work/life balance is possible?
I saw some good strategies on the EAPwebsite.
EAP talked about this in their recent newsletter.
EAP Conversations - EntitlementEAP Conversations - Entitlement
We have great benefits through work.They offer medical, dental, optical and EAP.
You work hard and you are entitled to usethe benefits that are part of this job.
The company wants us to be healthy and they show how valuable we are by providing assistance programs – go for it.
EAP Conversations - EmpathyEAP Conversations - Empathy
You’re in a tough spot - how are you doing?That’s a lot to take – how are you holding up?
Our EAP is not just there for really bad things in life, they are there for support and new ideas.
I saw this EAP counsellor and she gave me a different perspective on my situation.
Education & DevelopmentEducation & DevelopmentConsultationsResources & CoursesReferrals & References
Services for Employees Services for Organizations
Counselling Services Work/Life ResourcesFamily Lifecycle e-KitsChildcare/ EldercareHealth & Wellness LibraryOnline Learning
Organizational ConsultationCritical Incident Stress MgmtWorkplace MediationDisability ManagementHealth & Wellness Seminars
Education & DevelopmentEducation & Development
Parenting Courses:• Discipline vs. Punishment • How to Manage Your Stress and Your
Children's Stress • Internet Safety Workshop for Parents • Sibling Rivalry • Children & Temperament: Implications for
Parenting • Effective Parenting SeriesSource: FSEAP BC
Education & DevelopmentEducation & Development
Money Skills (4 week program):Banking - different options and what is appropriate for youBudgeting- get control over your moneyConsumerism - make choices based on what is good for youCredit - how to make GOOD CREDIT possible
Compliment Work with EAPCompliment Work with EAP
1. Have good and open conversations about life and how EAP supports, assists and helps.
2. Advertise and recommend the information, references and options for consultations.
3. Make courses/workshops part of the work place (hold a lunch session and get a group together for the parenting course)
Questions
Pam Paquet & Associates Corporate Training
Pam Paquet & Associates Corporate Training
Thank you for your time and participation. Enjoy the rest of the conference.
Copyright © 2010. Pam Paquet. All rights reserved.
