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behaviour changing – market intelligence
Internet Marketing: Why Bother and where to start
www.facebook.com/onswitchfootfall
Like us and get the slides !
behaviour changing – market intelligence
Agenda
• Facts about online • Trends • Key needs• Must do• How to get started and or better – over to Susie
later
behaviour changing – market intelligence
Just to set the mood ...
What a few owners think about vets ......
behaviour changing – market intelligence
Why web is crucial ?
“Its just for young folks ?”
• Over fifties count for 17 % of all web traffic on dating sites
• 66% of people 50-64 use web regularly
• Demographic profile 25-45 ,web is everything
Target pet owning demographic is 25-45
behaviour changing – market intelligence
What did you last buy online ?
• What do you buy on line ?
• What do you buy on mobile ? m –commerce?
• What services do you access on line?
behaviour changing – market intelligence
Owners are consumers first
• Watch TV – ads send you to web and facebook
• Look at all businesses you deal with – paperless communication growing- normal for many !
• Buying flights, hotels, banking , ..........
behaviour changing – market intelligence
Smart phones
• Who has one ?
• How many have purchased goods with on phone ?
behaviour changing – market intelligence
Your key learning's for later
• Web is normal -You have to be active online
• M-commerce is normal and growing – 1 in 3 mobiles are smart phones – will be 50% by end of this year
• Owner forums and social media is commercially useful
• Owners want us to be in “ that space “....21st Century !
behaviour changing – market intelligence
So where does web fit in your plans
• Web is part of your marketing mix
• Web is a key part of reaching current owners and potential new ones
• Purpose of your marketing is what?
behaviour changing – market intelligence
Purpose of my marketing is ........
Write it down .....what is it that you want to happen ?
behaviour changing – market intelligencePurpose of any marketing ........................is to drive owner behaviour
Create awareness..... Inform decision making ......... Generate trial ..........
MAKE PHONE RING!
behaviour changing – market intelligence
More vets .....
• 4413 vet sites in UK as of February 1st 2012
• 2300 sites in 2000 *
...and it will keep growing in areas where we have OOH covered by 3rd party
* Vetfile Data
behaviour changing – market intelligence
Owners behaviour
• All surveys indicate that owners use web as a resource to
“ check you out ”
• Owners use web to see you and your team • Owners use web to research vet stuff
behaviour changing – market intelligence
Web is the start of a journey to local awareness
The awareness journey is critical – you have to be found
• Awareness• Information• Consideration• Selection
– Experience– Repeat experience– Recommendations– Brand ambassador
behaviour changing – market intelligence
Test your self
• Type in “ vets in xxxxxxxx “ or “ horse vet in xxxxxx”
• What comes up ?• Where are you ?• Who else is there ?
• Take a moment to look at those around you on google
behaviour changing – market intelligence
Make phone ring then what ?
FGF +KOL + brand+ CE
Phone call what happens next ?
behaviour changing – market intelligence
Summary
• Online key to you being chosen • Online key to your awareness• Online key to your WOM• Online key to making the phone ring
Online is normal !
behaviour changing – market intelligence
Must haves
• Easy to find – google test • Easy to open – not too clever – simple web • Easy to navigate• Pictures !• Less words – not text heavy
• Home page – ALL key info clear – OOH , contact info address
behaviour changing – market intelligence
Vet web sites
• More pictures• More warmth• Less words• More community• Essential info page 1