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Presentation OverviewPresentation Overview
Why we’re taking this journey What other organizations use the Balanced
Scorecard The Core Team and Leadership Team The FAS Vision and Strategy Our Strategy Map Examples Our Expectations of the Balanced Scorecard Where do I start What’s Next
Why are we taking this journey?Why are we taking this journey?
To improve our Division’s effectiveness To focus efforts across the Division towards a single
strategy To improve the culture and climate of our division To help us prioritize daily activities To assist us with making choices while continuing to
deliver services to the campus community To measure our progress towards improvement in these
areas
What other organizations use What other organizations use the BSC?the BSC?
Chancellor’s Office Cal Poly SLO, San Jose State, Chico
State, CSU Fullerton, CSU San Bernardino, Cal Poly Pomona, Sonoma State, Monterey Bay, Long Beach
UCSD, UC Berkeley, UC Irvine Ritz Carlton, FedEx, Southwest Airlines
Who’s Been Involved So Far. . .Who’s Been Involved So Far. . .
Leadership Team – Steve Garcia, Suzanne Green, Abbi Stone, Art Torres, Barbara Dovenbarger, Bob Page, Brenda Woeckener, Chuck Walden, Dean Manship, Dora Knoblock, Gina Frasca, Linda Hawk, Linda Leiter, Melody Kessler, Rich Parzonko, Russ Decker, Tom Schultheis
Core Team – Tanis Brown, Bella Newberg, Nancy Quinn, Cathy Rank, Katy Rees, Abbi Stone, Brenda Woeckener
FAS Division VisionFAS Division Vision
Finance and Administrative Services:
Building excellence in service and
resource management.
FAS Division StrategyFAS Division Strategy
With input from our customers, we will identify and prioritize the Division’s core activities, and with cost-reduction mechanisms, innovation, and acquisition of new resources, deliver customer-focused financial and administrative services that meet CSUSM’s strategic program and growth priorities.
Made a special dinner for
Mom’s Birthday
Didn’t ask family membersabout their food
preferences before makingthis expensive meal
Found out that no onein the family likes olives,
a main ingredient
Next time, go out to dinner!
Facility Services was assigned responsibility forBuilding Directories. They
hadn’t been updated in years.
After Balanced Scorecard:What does my customer want?
Before Balanced Scorecard:Fix it. . .Now. . .Just do it!
What are our expectations of the What are our expectations of the Balanced Scorecard?Balanced Scorecard?
Streamlined, Value-Added Services
Process-Driven Services
Individuals Teams and Partnerships
Bureaucratic Customer-Driven
Reactive Strategy-Focused
Where do I start?Where do I start?
Read the Strategy Map Review the Four Perspectives of the
Balanced Scorecard: Customers Financial/Regulatory Internal Processes Learning & Growth
Visit our web site at www.csusm.edu/bsc Ask questions
What’s Next?What’s Next?
We want your feedback– Feedback form– Visit our web site for feedback and questions
(anonymous option)– We’ll respond to your questions if you submit your
name
We’ll meet with your departments– We’ll answer department-specific questions
related to the Balanced Scorecard
Let the journey begin. . .Let the journey begin. . .
Please take a ride in this new vehicle, the Balanced Scorecard. Enjoy the journey with us. We will provide guidance along the way. Some parts of the journey may be bumpy & occasionally we may get lost…but remember…the importance lies in the journey and the partnerships we form along the way. Oh…most important…our purpose: to build a university of first choice.