· BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA Application of Southern California Edison Company (U 338-E) for Approval of its Energy Savings Assistance and

BEFORE THE PUBLIC UTILITIES COMMISSION OF THE

STATE OF CALIFORNIA

Application of Southern California Edison Company (U 338-E) for Approval of its Energy Savings Assistance and California Alternate Rates for Energy Programs and Budgets for Program Years 2015-2017.

Application 14-11-007

And Related Matters.

Application 14-11-009 Application 14-11-010 Application 14-11-011

MONTHLY REPORT OF SOUTHERN CALIFORNIA EDISON COMPANY (U 338-E) ON LOW INCOME ASSISTANCE PROGRAMS FOR APRIL 2020

ANNA VALDBERG ANGELA WHATLEY

Attorney for SOUTHERN CALIFORNIA EDISON COMPANY

2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California 91770 Telephone: (626) 302-3618 E-mail: [email protected]

Dated: May 21, 2020

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STATE OF CALIFORNIA





MONTHLY REPORT OF SOUTHERN CALIFORNIA EDISON COMPANY (U 338-E) ON LOW INCOME ASSISTANCE PROGRAMS FOR APRIL 2020

In accordance with Ordering Paragraph 113 of Decision (D.) 16-11-022, Southern

California Edison Company (SCE) hereby submits the attached monthly status report on its

Energy Savings Assistance (ESA) and California Alternate Rate for Energy (CARE) program

efforts. This report represents year-to-date ESA and CARE program results and expenditures

through April 2020, and includes SCE’s report on intensified ESA activity in the Aliso Canyon

impacted area pursuant to D.16-04-040.

Respectfully submitted, ANNA VALDBERG ANGELA WHATLEY /s/ Angela Whatley By: Angela Whatley

Attorney for SOUTHERN CALIFORNIA EDISON COMPANY

2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California 91770 Telephone: (626) 302-3618 E-mail: [email protected]

Dated: May 21, 2020

Attachment

ESA and CARE Program Report

i

Southern California Edison Company’s (SCE)

Energy Savings Assistance (ESA) Program

and

California Alternate Rates for Energy (CARE) Program

Monthly Report

April 2020

ii

LOW INCOME ASSISTANCE PROGRAMS MONTHLY REPORT

TABLE OF CONTENTS

Title Page

1. Energy Savings Assistance (ESA) Program Executive Summary .................................. 1

1.1. Energy Savings Program Overview ........................................................................ 3 1.2. Customer Enrollment and Outreach Update ................................................................. 2 1.3. Leveraging Success Evaluation, Including CSD ........................................................... 6 1.4 Workforce Education & Traning ............................................................................ 6 1.5 Miscellaneous ........................................................................................................... 7

2. California Alternate Rates for Energy (CARE) Executive Summary .......................... 10

2.1. CARE Program Summary..................................................................................... 13 2.2. Outreach ................................................................................................................ 13 2.3. Recertification Complaints ................................................................................. 135 2.4. Miscellaneous ..................................................................................................... 206

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LOW INCOME ASSISTANCE PROGRAMS MONTHLY REPORT

This monthly report complies with the low income reporting requirements established in Decision (D.)16-11-022/D.17-12-009, and with all reporting and program evaluation requirements established for the California Alternate Rates for Energy (CARE) and Energy Savings Assistance (ESA) Programs and provides information on CARE and ESA Program accomplishments and expenditures through 2020 to April 30, 2020.

1. Energy Savings Assistance Program Executive Summary The objective of SCE's Energy Savings Assistance (ESA) Program is to help income-qualified customers reduce their energy consumption and costs while increasing their health, comfort, and safety at no cost to them. Through the ESA Program, SCE offers a number of energy-efficient appliances to income-qualified customers, including energy-efficient refrigerators and air conditioners, and home efficiency solutions like weatherization that can help customers save energy and money. The ESA Program is available to income-qualified customers living in single-family, multifamily, and mobile homes, including homeowners and renters. To be eligible for the program, customers must meet the program's income guidelines, which are established by the California Public Utilities Commission (CPUC) and updated annually. Specific measures are authorized according to criteria observed in each home for existing appliances and feasibility of installation. Coronavirus (COVID-19) Program Impacts On March 4, 2020, California Governor Gavin Newsom declared a State of Emergency to help the state prepare for the broader spread of the COVID-19 virus. On March 19, the Governor issued a “Stay at Home” order for non-essential workers. On March 20, 2020, SCE issued a letter regarding the Operational Changes in Response to COVID-19 Pandemic. This letter suspended all face-to-face interaction between ESA Prime Contractors and SCE customers, including but not limited to customer outreach, enrollment, installation and inspection work. This suspension was extended to April 30, 2020 and then extended further to May 31, 2020 in SCE’s subsequent letters issued on April 7, 2020 and April 28, 2020. On March 23, 2020, the CPUC issued a letter requesting the California Investor Owned Utilities (IOUs) to offer a 30-day advance payment option to Prime Contractors. To help provide assurance and mitigate financial impacts to the ESA workforce as a result of the COVID-19 work restrictions, SCE offered all eligible Prime Contractors 30-day advance payment offers and expedited payments on outstanding invoices outside of standard

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payment terms. SCE processed and released a total of $2,129,470.27 in advanced payments for all the Prime Contractors that accepted the first 30-day advance payment offers and signed a binding Letter Agreement contract. On April 7, 2020 the CPUC issued a second letter directing the IOUs to offer additional measures to ESA Prime Contractors to help sustain their workforce. The letter required the IOUs offer an additional 30-day advance payment to the ESA Prime Contractors that accepted the first 30-day advance payment offer and to offer a new 60-day advance payment to the eligible ESA Prime Contractors that did not accept the initial 30-day offer. SCE offered all eligible Prime Contractors additional 30-day or new 60-day advance payment offers and continued to expedite payments on outstanding invoices outside of standard payment terms. SCE processed and released a total of $4,549,331.70 in advanced payments for all the Prime Contractors that accepted an additional 30-day or new 60-day advance payment offer and signed a binding Letter Agreement contract. As of April 30, 2020, SCE has released a total of $6,678,801.97 in advance payments. SCE continues to communicate with its ESA contractors throughout the COVID-19 emergency. SCE is working with contractors to implement a virtual enrollment process, designed to identify customers, conduct enrollments and provide energy education. These customers will be identified as enrollments that can be treated once face-to-face activities can resume. Below are specific activities SCE has conducted in April to launch a virtual ESA enrollment process throughout the customer outreach suspension period:

• A meeting was held on April 24 with the Energy Division and other IOUs to discuss proposals to launch virtual ESA Program. SCE will hold a webinar with ESA contractors to obtain feedback and buy-in of Virtual ESA enrollment process. The scheduled launch of Virtual ESA enrollment process is targeted for May 13.

• Overrides to the statewide Policies are Procedures will be made to enable virtual enrollments. Section 1.1 states that “ESA Program Managers have the flexibility to deviate from established procedures to respond to customer hardship and unusual circumstances.” Based on this, SCE has determined, due to the Covid-19 Pandemic, that income verification documents will not be collected from the customers at this time. Instead, customers will be asked to complete and sign a Self-Certification Affidavit.

• As indicated in the below sections Marketing and Outreach activities will resume but in a limited scale proportional to contractor capacity. Primarily, SCE will focus on generating leads for its contractors from CARE participants. SCE is also set to launch outreach to the deaf and hard of hearing community as part of the ESA virtual process.

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1.1. Energy Savings Program Overview

1.1.1. Provide a summary of the Energy Savings Assistance Program elements

Program Summary for Month

2020 Authorized / Planning

Assumptions1 Year-to-Date

Actual % Budget $65,067,100 $17,247,791 27% Homes Treated 113,612 23,750 21% kWh Saved 33,920,000 12,976,134 38% kW Demand Reduced N/A 1,942 N/A Therms Saved N/A N/A N/A

1.2. Customer Enrollment and Outreach

Update

SCE’s outreach efforts in conjunction with the ESA program contractors utilize numerous channels and innovative approaches to inform and enroll customers. The following section describes some of the methods SCE implements on a monthly basis to enroll customers and conduct outreach activities to inform customers about the ESA program.

1.2.1 Provide a summary of the Energy Savings Assistance program enrollment and outreach strategies deployed this month.

SCE’s ESA contractors continue to enroll customers through tablet PCs (aka paperless enrollment) during the assessment process resulting in streamlined and expedited enrollments. The tablet PC eliminates the need for paper copies ensuring protection of customer data and helping protect the environment. Due to COVID-19 suspension, in April there was only 1 assessor, representing 1 contractor utilizing the paperless enrollment process, enrolling 1 household.

Direct Mailers Due to the temporary suspension of all face-to-face interaction between ESA contractors and SCE customers as result of the COVID-19 pandemic, the ESA Program did not send any direct mailers in the month of April. The direct mail monthly campaigns will resume once the work restrictions are lifted. The campaign’s creative is shown below.

1Saving authorized in CPUC January 4, 2019 letter, “Disposition partially approving Southern California Edison (SCE) Company's Energy Savings Assistance (ESA) and California Alternate Rates for Energy (CARE) Mid-Cycle Update Advice Letter (AL) 3824-E, as supplemented, pursuant to Decisions (D.) 16-11-022 and (D.) 17- 12-009 and SCE advice letter 3743-E, as supplemented, pursuant to Resolution E-4885.”

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(double-sided English/Spanish)

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Emails Due to the temporary suspension of all face-to-face interaction between ESA contractors and SCE customers as result of the COVID-19 pandemic, the ESA Program did not send any emails in the month of April. The email monthly campaigns will resume once the work restrictions are lifted. The email campaign’s creative is shown below.

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Digital Media Due to the temporary suspension of all face-to-face interaction between ESA contractors and SCE customers as result of the COVID-19 pandemic, the ESA Program did not target any zip codes as part of the digital and social mass media campaigns in the month of April. These monthly campaigns will resume once the work restrictions are lifted. Outbound Calls SCE’s pilot outreach campaign provides customer leads directly to the ESA Program contractors for outbound calls. SCE targets the customers that receive the direct mailers each month focusing on customers who have not previously participated in the ESA Program. For the month of April, SCE provided 24,600 outbound calling leads to

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multiple ESA contractors. Although there is a temporary suspension of face to face activities, ESA contractors can use these leads to build its pipeline for customer enrollments once the work resumes. Inbound Calls Customers who call SCE’s customer service center are informed and referred to the ESA Program. Customers are assigned to a contractor in their service territory. The ESA contractor will then follow up on the lead and contact the customer to assess eligibility and enrollment in the ESA Program. In the month of April SCE received 847 ESA related calls. Innovative Strategies When an unexpected event takes place such as an earthquake or wildfire SCE will develop information for our SCE customers who may have been impacted to provide them with disaster relief communication or to provide them with important consumer protections that are available to them in the event they are affected by a natural disaster. ESA contractors will provide information to distribute to the community when conducting outreach. Below is an example of disaster relief support information SCE developed to distribute to customers.2

Community Events ESA Program contractors participate in a variety of community events to interact with customers and provide them with information about the ESA program and other Low-Income programs available to them. These types of events help increase ESA enrollments and ESA contractors will also assist the customer complete the enrollment process. Due to the COVID-19 suspension of all face-to-face interaction between ESA contractors and SCE customers, the ESA Program did not participate in any community events in the month of April and will resume activities once the work restrictions are lifted.

2 See section 2.4 for more information on SCE disaster relief efforts

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Specialized Efforts to Increase Participation SCE is currently implementing and enhancing the below on-going efforts to reach first touch homes that have not participated in the ESA program. Subject to COVID-19 restrictions SCE did not engage in all the below activities in the month of April. Specialized efforts to increase participation in hard to reach areas will resume when restrictions are lifted.

• San Joaquin Valley Pilot – SCE is commencing preparations to enroll customers in the ESA Program customers who may be eligible for the pilot. In addition, onboarding of SJV Pilot contractors started in the month of February.

• ESA enrollment opportunities – SCE is reviewing leveraging ESA enrollment with other income qualified programs with a focus on customers who reside in Public Safety Power Shut Off (PSPS) areas.

• Leverage other programs and identify co-marketing opportunities – SCE completed training for SOMAH outreach non-profit organizations. The training included topics on various utility assistance programs and assistance available to customers during the Covid-19 pandemic.

• Target enrollment in specified communities – SCE will continue efforts to investigate enrolling communities of customers who reside on military bases and on Catalina Island once ESA outreach operations resume.

1.3. Leveraging Success Evaluation, Including CSD

1.3.1. Please provide a status of the leveraging effort with CSD. What new steps or programs have been implemented? What was the result in terms of new enrollments?

SCE has reached out to CSD’s implementer of Low-Income Weatherization Program (LIWP) to inquire if there were any potential projects that could be reimbursed by SCE. With changes in eligible measure and feasibility, particularly for smart thermostats, there may be potential projects that could be reimbursed by SCE.

1.4. Workforce Education & Training 1.4.1. Please summarize efforts to improve and expand Energy

Savings Assistance Program workforce education and training. Describe steps taken to hire and train low income workers and how such efforts differ from prior program years.

In April 2020, SCE’s contractors suspended self-guided training to new staff on the policies and procedures associated with ESA home assessment. As part of the COVID-19 face-to-face work stoppage, Service Providers were encouraged to have their employees

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utilize the CBT Learning System; a licensed third-party application sponsored by SCE in partnership with SoCalGas, in which individuals take self-paced online learning courses on a variety computer –related topics and software programs. As of April 31, 2020, there were 202 active users in the system, of which 79 were new users having signed up during the month. In April 2020, CBT Learning System users successfully completed 7,125 skillsets accounting for 314.78 hours of learning instruction. SCE contracts with a mixture of local private contractors (LPCs), community-based organizations (CBOs) and faith-based organizations (FBOs) to provide ESA program services. The organizations, many of which are in low-income and disadvantaged communities, to date are reporting 8513 active jobs that support SCE’s ESA Program. In April 2020, there were no new jobs added as a result of the temporary work stoppage due to the COVID-19 pandemic

1.5. Miscellaneous 1.5.1. Tribal Penetration and Outreach Efforts

Due to the temporary suspension of all face-to-face interactions between ESA contractors and SCE customers as a result of the COVID-19 pandemic, the ESA Program did not conduct its on-going outreach efforts to offer the ESA program to the tribal Communities in the month of April. Outreach activities with Tribal Nations will resume once the work restrictions are lifted. Below is a current list of the thirteen (13) tribes identified in SCE’s service territory and a current status of our efforts: Tribal Nations in SCE’s Territory: Outreach Status Treated Ineligible

No longer served by SCE

In progress

Timbisha Shoshone X Chemehuevi X San Manual Band of Mission Indians X Agua Caliente Band of Cahuilla Indians X Twenty-Nine Palms Band of Mission Indians X Pechanga X Benton Paiute X Bishop Paiute X Bridgeport Indian Colony X CRIT X Morongo X

3 Number does not reflect any furloughs or layoffs that may have occurred as a result of the COVID-19 pandemic but have not officially been reported to SCE; SCE is assuming that the number remains static and will report updated numbers once work on the ESA Program resumes or updates are received from our Service Provider network

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Soboba X Tule River X

1.5.2. Multifamily Common Area Measures (CAM)

Due to a temporary work stoppage as result of the COVID-19 pandemic no work was performed in the month of April on any existing projects. SCE is looking for opportunities to resume work activities in May 2020, providing that work can be implemented in phases to ensure that safety and COVID-19 prevention is adhered to. The chart below details CAM efforts for all activity that began in 2019 and is year-to-date:

Deed Restricted – In Progress

Whole Building Common Area Only In-Unit only

# In Progress # of Units # In Progress # In Progress # of Units

28 2169 3 16 928

Deed Restricted - Completed4

Whole Building Common Area Only In-Unit Only

# Completed # of Units # In Completed # Completed # of Units

1 16 0 0 0

Deed Restricted - Pipeline

0-30 days 31-60 days 61+ days

87 10 0

Market Rate – In Progress

Whole Building Common Area Only In-Unit Only

# In Progress # of Units # In Progress # In Progress # of Units

0 0 0 18 1196

Additionally, as mentioned above in April, SCE began researching new techniques and methods to engage property owners “virtually” to provide them with information to foster

4 Completed Projects: All work and billing completed; Pipeline: 0-30 Days, paperwork pending signature. 31-60 days, customer contact made, and additional meets are scheduled with the property.

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interest in the program and obtain appropriate authorizations. This will enable SCE to continue to build its pipeline for projects once the work on CAM projects resume.

1.5.3. Programmable Communication Thermostat Pilot D.17-12-009, Ordering Paragraph (OP) 147 directed the electric IOUs to implement a pilot with the goal of exploring and evaluating whether using Programmable Communicating Thermostat (PCT) paired with a mobile phone application will affect the behavior of low income, high-energy-usage customers in hot climate zones while on a Time Of Use (TOU) rate. In compliance with this directive, on March 1, 2018, SCE filed a Tier 2 Advice Letter (3753-E) proposing an implementation plan and supporting budget. On March 27, 2018, The Energy Division (ED) suspended the Advice Letter. On April 14, 2018, at the direction of the ED, SCE filed a supplement to the Advice Letter to clarify SCE’s proposed budget. The ED also directed the electric IOUs to jointly hire one consultant to evaluate the pilot. The IOUs requested an extension of time to implement the pilot, which was approved, changing a June 2018 launch date to October 2018. In October the electric IOUs filed a request to extend the start of the Pilot from October 31, 2018 to January 1, 2019 which was approved by the ED on November 1, 2018. In July 2018, on behalf of the electric IOUs Pacific Gas & Electric (PG&E) released a Request For Proposal (RFP) for the statewide evaluator who was successfully retained on October 2, 2018. SCE continued implementing the pilot plan and by the end of 2018 completed all planned activities on time including identifying 172 initial customers who agreed to participate in the pilot as part of either a Treatment or Control group. All participants were switched to TOU on their meter read dates in January 2019. In Q3, the PCT vendor, Ecobee, notified the IOUs that the smart thermostats installed as part of the PCT pilot were not operating with the Peak Relief functionality designed to help customers optimize TOU rates. While issues were identified during the installation of the thermostats, resolutions appeared to be identified and SCE believed the thermostats were operating with Peak Relief, as intended. However, in mid-July, Ecobee determined that there were additional issues and Ecobee pushed request to customers to update thermostat firmware to Eco+. The notification occurred through the thermostats and through email notifications. Additional notifications were sent in August to customers who had not upgraded their devices with the new firmware. As of August, 35 of the 39 thermostats installed for SCE Pilot participants had been updated with the Eco+ firmware, and 33 of those customers also approved the automated TOU rate functionality. SCE and the IOUs worked with the pilot evaluator to make changes to revise the surveys and the research plan to adjust for this unexpected event. The second survey was sent to pilot participants in Q3 2019 to gauge their experiences after all had received bills corresponding to the hottest periods, and thus greatest cooling load and potentially highest bills of the year. Second survey response counts for SCE are 15 respondents from the treatment group and 19 from the control group, after accounting for customers who had moved or otherwise dropped from the pilot.

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In February 2020, the IOUs and consultants developed the third and final questions for participant survey. The final survey counts for SCE are 13 from the treatment group and 23 from the control group. In March the evaluation consultant and IOUs developed a deck summarizing the pilot findings and hosted a webinar on March 17, 2020 to present results to the Energy Division and IOU staff. The final report the “Evaluation of the California Statewide Smart Thermostat Time of Use Pilot” by Evergreen Economics, dated March 31, 2020, is available on CALMAC.org. There is no new activity to report for the month of April. 2. California Alternate Rates for Energy Program Executive Summary

The CARE program is a low-income energy rate program that provides a monthly discount to qualifying households in SCE’s service territory. To qualify for CARE household income must be at or below the 200% Federal Poverty Guidelines. Through CARE customers can save 30-35% a month on their electric bill. Income qualified customers include residential single-family households and customers in sub-metered residential facilities, nonprofit group living facilities, agricultural employee housing facilities, and migrant housing farm workers.

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2.1. CARE Program Summary 2.1.1. Please provide CARE program summary costs

CARE Budget Categories Authorized Budget Expenses Year-to-Date

% of 2020 Budget Spent

Outreach $2,684,843 $898,524 33% Processing / Certification Re-certification $800,000 $206,014 26% Post Enrollment Verification (PEV) $600,000 $254,476 42% IT Programming $600,000 $3,016 1% Cooling Centers $45,899 - 0% Pilot (CHANGES) $525,000 $103,607 20% Studies - - 0% Regulatory Compliance $457,661 $127,114 28% General Administration $725,665 $379,243 52% CPUC Energy Division Staff $140,000 $73,561 53%

Total Expenses $6,579,058 2,045,555 31%

Subsidies and Benefits $492,093,638 $56,429,553 11%

Total Program Costs & Discounts $498,672,706 $58,475,108 12%

2.1.2. Please provide the CARE program penetration rate to

date.

CARE Penetration

Participants Estimated Eligible

Participants Year-to-Date

Penetration Rate

1,198,585 1,332,580 89.9%

2.2. Outreach 2.2.1. Discuss utility outreach activities and those undertaken

by third parties on the utility’s behalf. The CARE and Family Electric Rate Assistance (FERA) outreach efforts and communications to SCE’s in-language and underpenetrated areas continue to be a priority. SCE’s CARE/FERA programs partner with internal departments such as Local Public Affairs (LPA), Consumer Affairs, Marketing, Corporate Communications,

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Strategic Engagement, Business Solutions, and the Mobile Energy Unit (MEU). SCE also conducts external outreach efforts with various chambers, foundations, faith-based and community-based organizations in different activities that target SCE’s hard-to-reach customer base. As the state of California continues to experience the economic challenges of COVID-19 impacts, SCE will continue exploring new ways to reach out to our customers whose employment status may have been affected by COVID-19. Since the commencement of the stay-at-home orders, SCE undertook many efforts to increase targeted outreach and leverage its existing protocols to inform and enroll eligible customers into applicable programs. To improve the effectiveness of the acquisition campaign and reach customers who have greater probability of experiencing extraordinary economic hardships, SCE is targeting its outreach campaign by using two customer attributes – (1) households where the main occupation of the head of household is flagged as working in service industries such as food establishments, custodial services, retail/customer services, and (2) located in an area where present trends show high levels of unemployment. SCE continued to provide all customers who contact SCE’s Customer Contact Center (CCC) to request payment arrangements the opportunity to sign up for CARE/FERA immediately. SCE is also exploring additional targeting to customers that have previously called to request payment arrangements to inform them of CARE/FERA programs. Internal Outreach SCE’s CCC continues to use various enrollment methods to directly enroll customers in the CARE Program during incoming calls to the center. CARE is offered on all new customer turn-on request and when a customer expresses a need for help with their bill or has expressed financial hardship. CARE representatives will first offer to take the enrollment over the phone or if requested by the customer, be directly transferred to the Information Voice Response (IVR) system. The IVR allows customers who prefer a self-service option to enroll via sce.com. Additionally, if requested, the Customer Service Representative may alternately send a paper Rate Discount Application to the customer. These enrollment options provide customers with choices and maximize their opportunity to enroll in CARE program. During the month of April, SCE enrolled 7,859 eligible customers through CCC outreach efforts including web, phone, and mail-in enrollments. SCE.com Website SCE has revised its website (www.sce.com) and social media posts to provide specific COVID-19 messaging.

• This messaging provides customers with information to help with financial challenges due to COVID-19. Specifically, the information includes details on

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CARE/FERA programs and EAF and allows customers to enroll in the CARE/FERA programs directly online.

• SCE has updated information on SCE’s disaster support page (www.sce.com/disastersupport) to provide information on all customer protections including making payment arrangements and other assistance SCE provides for income-qualified customers.

Direct Mailers In April, SCE sent more than 110,000 direct mailers to non-CARE customers who may be eligible to enroll in the rate-discount program. In direct response to potential financial

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impacts due to COVID-19, and increased efforts to enroll customers as soon as possible, the April mailer was sent more than one week earlier – from April 16 to April 8. Each targeted mailer includes a letter showing the CARE income qualifications to enroll, a self-addressed, postage-paid return envelope, and a Rate Discount Application that has been pre-filled with the customer’s information to make applying easier. The current campaign’s creative is shown below. Sample Direct Mail (English/Spanish):

Emails During the month of April, 165,000 emails were deployed to customers who may be eligible for the CARE Program. The email featured CARE Program information and

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directs interested customers to CARE website. In response to COVID-19, additional information was placed, and prominently displayed, on the email informing customers that SCE was suspending disconnections due to nonpayment and waiving late fees upon request.

Text Messaging

Beginning April 9, SCE implemented a series of text message campaigns to all customers who have opted into receiving communications from SCE in this manner. The campaigns

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instruct recipients to visit www.sce.com/billhelpor call SCE’s CCC Center if they are facing hardships caused by COVID-19.

SCE anticipated an increase in phone and online inquiries from impacted households and has implemented telework strategies for its Customer Call Center so that appropriate resources are available to handle this anticipated increase and - provide necessary information through SCE channels. SCE continuously monitored call volumes to assess the need for additional resources. From April 9 through April 21, SCE delivered nearly 1.6 million text messages and received more than 17,000 calls either directly to a Customer Service Representative or through SCE’s IVR system.

Leveraging Current Partnerships SCE continues to leverage its network of community-based organizations (CBOs) and faith-based organizations to promote the CARE/FERA Programs. SCE recently engaged its network of Agencies to increase customer outreach by way of email and telephone. This outreach includes educating customers on the number of ways to enroll in the CARE/FERA program, including utilizing SCE’s website and the CCC whereby customers are able to instantly enroll in the programs and receive CARE/FERA discounts

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within the current bill cycle. SCE has also partnered with establishments such as food banks that will provide program information, such as SCE’s CARE/FERA application, to impacted individuals as part of their services. On April 2, 2020, SCE hosted two training webinars to educate CBOs, faith-based organizations and Capitation agencies within SCE’s service territory regarding SCE’s increased marketing and outreach efforts on SCE’s income qualified programs in the wake of the COVID-19 pandemic. This includes educating these organization on SCE’s current consumer protections, bill discounts via the CARE/FERA program, the ESA program and the EAF program. The webinar also advised on COVID-19 safety precautions. Capitation Fee Program The CARE/FERA Capitation Fee Program team is continuing its efforts to engage existing Capitation agencies while strategically registering additional contractors to overcome enrollment barriers, including language, culture, and special needs, to enroll the hardest-to-reach customers. Because of these efforts, the Capitation Fee Program continues to show enrollments from agencies previously inactive. Through its partnership with entities such as Untied Way, SCE is increasing its outreach and promotion of SCE’s direct assistance program, Energy Assistance Fund (EAF), to customers experiencing extreme financial hardship due to COVID-19. SCE has implemented Information Technology modifications to allow United Way staff the ability to remotely take in EAF grant requests from impacted customers. To reach a broader population of impacted customers, SCE is also connecting agencies such as the High Sierra Energy Foundation with Untied Way Los Angeles to help promote CARE/FERA programs and intake customer EAF grant requests throughout the Eastern Sierra Communities. The Energy Assistance Fund (EAF) grant provides up to an additional $100 in bill payment assistance all income-eligible customers in SCE’s service territory impacted by COVID-19. SCE currently has 63 CARE Capitation Agencies who help income qualified customer gain assistance through the CARE and FERA programs. In April, capitation contractors and outbound calling efforts successfully enrolled 68 new customers in the CARE Program. Current and ongoing campaign strategies and efforts include:

• Leveraging events sponsored by communities and cultural celebrations to reach populations that may be eligible to enroll in the CARE Program.

• Partnering with SCE personnel to leverage existing SCE relationships with FBOs, CBOs, and local governments.

• Utilizing existing channels to develop creative approaches for agencies to conduct CARE/FERA outreach, including community-based outreach events and fairs.

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2.2.2. Describe the efforts taken to reach and coordinate the CARE program with other related low-income programs to reach eligible customers.

SCE enrolls new CARE customers through the Energy Assistance Fund (EAF) program which is an income-qualified program to help residential households pay their electric bill. In April 163 customers who received EAF grants were enrolled in CARE. EAF is funded through voluntary donations from SCE employees, shareholders and customers. EAF partners with the United Way of Greater Los Angeles and 80 community-based organizations to process EAF assistance request and donations. SCE coordinates CARE enrollment with other income-qualified programs, such as ESA, LIHEAP, and other low income-qualified programs offered through SoCalGas and certain water utilities. ESA participants are automatically enrolled in CARE each month, and LIHEAP participants are automatically enrolled in CARE quarterly. In April, SCE enrolled 5,746 eligible customers in CARE through data sharing with LIHEAP, ESA, SoCalGas, and water utilities. As described in this report, the CARE Program continuously makes efforts to integrate messaging with the ESA Program at outreach events, communications, and marketing campaigns to inform attendees about the ESA and CARE program available to qualifying customers.

2.3. Recertification Complaints SCE received no recertification complaints in the month of April.

2.4 Miscellaneous CPUC Resolution M-4835 and D.19-07-0155 established a permanent set of emergency disaster customer protection measures that the utilities are mandated to implement in the event of a declared emergency. In response to the mandated customer protections, SCE has implemented a CARE post-enrollment verification (PEV) freeze to low income customers impacted by the California emergencies/events for a period of one year commencing from the date the Governor of California issued an emergency proclamation due to a disaster. Per Resolution M-3835 and D.19-07-015 below is a list of affected counties currently under emergency protections. Date of Proclamation Disaster Name Affected County

7/4/2019 Ridgecrest Earthquake Kern

5 Decision Adopting an Emergency Disaster Relief Program for Electric, Natural Gas, Water and Sewer Utility Customers

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10/11/2019 Saddleridge, Eagle, Sandalwood, Reche, and Wolf Fires

Los Angeles and Riverside

10/25/2019 Tick Fire Los Angeles 10/27/2019 Easy, 46, Hill and Maria Fires All California 03/04/2020 COVID-19 Pandemic All California

Appendix A: Energy Savings Assistance Program and CARE Tables

Program Table Title ESA – Intensified Efforts in Response to the Aliso Canyon Natural Gas Leak Emergency

Table 1 Intensified ESA Activity in the Impacted Area Pursuant to D.16-04-040

ESA Table 1 ESA Program Expenses

ESA Table 1A Expenses Funded From 2009-2016 Unspent ESA Program Funds

ESA Table 2, 2A & 2B Expenses and Energy Savings by Measures Installed

ESA Table 3 Average Bill Savings per Treated Home

ESA Table 4A Homes Treated

ESA Table 4B Homes Unwilling/Unable to Participate

ESA Table 5 Customer Summary

ESA Table 6 Expenditures for Pilots and Studies

ESA Table 7 Measures (Refrigerators and In Home Energy Education)

CARE Table 1 CARE Program Expenses

CARE Table 2 CARE Enrollment, Recertification, Attrition, and Penetration

CARE Table 3A&B CARE Post-Enrollment Verification Results

CARE Table 4 CARE Self-Certification and Re-Certification Applications

CARE Table 5 Enrollment by County

22

Program Table Title CARE Table 6 Recertification Results

CARE Table 7 Capitation Contractors CARE Table 8 Participants as of Month End CARE Table 9 CHANGES Expenditures CARE Table 10 CHANGES One-On-One Assistance

CARE Table 11 CHANGES Group Assistance Sessions

Table 1: Intensified ESA Activity in the Impacted Area Pursuant to D.16-04-040 Page 1 of 3 April 2020

Table 1: Intensified ESA Activity in the Impacted Area Pursuant to D.16-04-040.

Reporting Month/Year – April 2020 1. Total Homes Eligible: 1,322,388 2. Total Homes Visited in Aliso Canyon Territory: 313,952

2a. “Go-Back” Homes: 201,188 2b. First Touch Homes: 112,764

3. Percent of treated homes prioritized due to “High Usage”: 1.56% 4. Percent of treated “Multi-Family” units prioritized: 37.54% 5. Percent of homes jointly treated by SCE and SoCalGas: 48.80% 6. Average Per Home Savings for Homes Treated as a result of

suspended program rules: 316.59 kWh /

0.043 kW 7. Number of homes in the pipeline: 1253 8. Installed Measures by SoCalGas 9. Installed Measures by SCE

HE Clothes Washers: N/A CFLs: 417,066 Water Heater Blankets: N/A Fluorescent Torchiere

Lamps: 10,336 Low Flow Showerheads N/A LED A-Lamps: 644,667 Water Heater Pipe Insulation:

N/A LED Torchiere and LED Reflector Lamps: 72,525

Faucet Aerator: N/A Tier 1 and Tier 2 Smart Power Strips: 292,813

Thermostatic Shower Valve: N/A Energy Education 257,754 Air Sealing/Envelope: N/A Refrigerator Replacement: 24,467 Attic Insulation: N/A Room A/C Replacement: 734 Duct Testing & Sealing: N/A Evaporative Cooler

Installation: 15,236 Furnace Clean & Tune: N/A Pool Pump Replacement: 3,024 Central A/C & Heat Pump

Replacement: 366 Therms Saved: N/A kWh Saved: 99,394,051 kW Saved: 13,498 Total Expenses: N/A Total Expenses: $182,475,508

10. SCE and SoCalGas are to prioritize near-term electric and natural gas savings

respectively.

a. Which measures have been identified as providing the highest near-term savings, and how are they being prioritized?

SCE has identified refrigerator replacements and pool pump replacements as “Go Back” targets due to their large near term, and enduring long term, energy savings. SCE analyzed data from assessed homes that did not previously qualify for replacement of


these measures to identify homes most likely to qualify for replacement of these two high impact and cost-effective measures.

11. SCE and SoCalGas should target a minimum average energy savings increase of 10 percent in the affected region as compared to pre-emergency savings for the duration of the emergency time period.

a. Please provide your methodology for establishing pre-emergency baselines and comparing average energy savings achieved in the affected regions indicate and whether any automated measurement and verification tools are being utilized or considered.

A pre-emergency baseline was established from the 2015 program year. The 2015 total kWh and kW savings in the affected region was divided by 12 to obtain an average monthly savings number of 704,000 kWh and 97kW. From this baseline, the monthly savings goal in the Aliso Canyon area will be approximately 774,000 kWh and 107 kW. The estimated monthly targets are based on previous metered consumption analysis of an average treated home. SCE may validate the achieved savings using a bill comparison methodology as is consistently used for the ESA program for all IOUs. The pre- and post-treatment comparison of AMI consumption data for treated homes is based on the standard metered data-based measurement and verification protocols for measuring savings for ESA treated homes. The validation of achieved savings may use a combination of automated metered consumption and/or planned impact evaluation depending on the timing of data needs. The needed lag in metered consumption data analysis necessitates use of existing estimates for the required monthly reporting of program accomplishments.

b. Please also discuss your progress in achieving the 10 percent savings increase. Since April 28, 2016, 76,881,005 kWh and 10,310 kW have been saved in the Aliso Canyon area and each month continues to exceed the 10 percent savings.

12. SCE’s and SoCalGas’ suspension of the “3MM” and “Go-Back” rules should help capture significant savings of at least 4 and 3 percent respectively on average.

a. Please provide your methodology for calculating average kWh saved for homes made eligible through the aforementioned rule-suspensions and indicate whether any automated measurement and verification tools are being utilized or considered.

SCE has determined 501 kWh per month baseline kWh usage of homes in the impacted area by averaging a sample of homes on CARE in Los Angeles, Orange, Riverside, San Bernardino, and Ventura counties, an area which approximates the impacted area. SCE will strive to attain 4% savings over this baseline, while still providing all eligible and feasible measures to qualified homes in the identified impacted area.


See response to #11a above regarding automated measurement and verification tools.

13. SCE and SoCalGas should provide the treatment of the most energy-intensive single- and multi-family properties and target high energy using households first.

a. Please explain your strategy and progress identifying and targeting multi-family and high-usage homes.

SCE continues to leverage information determined via the CARE High Usage Verification process to identify and target energy intensive single-family, multi-family and mobile home households in the impacted area. Letters are sent to customers with the name and contact phone number for their local-area ESA program contractor, allowing interested customers to receive program information and a more direct ESA enrollment. Approximately 2% of the homes treated in Aliso Canyon area are CARE high usage customers.

14. SCE and SoCalGas are to leverage program offerings outside of the ESA Program

portfolio that could also achieve energy savings (such as demand response or deployment of solar thermal water heaters).

a. Please discuss your strategy for encouraging customer participation in other demand response programs.

The CSI Thermal program had low participation rates and no longer has funding. SCE has ceased marketing the program. In addition, SCE’s contractor’s Program Representatives continue to review the ESA Program Customer Energy Education and Resource Guide with each program enrollee at time of in-home enrollment. This Energy Education focuses on no-cost actions these low income customers can take to save energy and reduce their bills. Included in this education is instruction on how to sign up for My Account, which provides them with additional time and money savings tools and opportunities to participate in residential energy efficiency rebate programs.

ESA Program: Electric Gas Total Electric Gas Total Electric Gas Total Electric Gas TotalEnergy EfficiencyAppliances 22,713,446$ 22,713,446$ 32,706$ 32,706$ 3,519,955$ 3,519,955$ 15% 15%Customer Enrollment 4,713,762$ 4,713,762$ 102,702$ 102,702$ 2,121,031$ 2,121,031$ 45% 45%Domestic Hot Water 32,633$ 32,633$ 504$ 504$ 5,779$ 5,779$ 18% 18%Enclosure 228,441$ 228,441$ 2,399$ 2,399$ 27,628$ 27,628$ 12% 12% HVAC 26,134,620$ 26,134,620$ 382,117$ 382,117$ 6,437,717$ 6,437,717$ 25% 25%In Home Education 1,530,461$ 1,530,461$ 26,875$ 26,875$ 601,865$ 601,865$ 39% 39%Lighting 531,768$ 531,768$ 53,003$ 53,003$ 1,791,602$ 1,791,602$ 337% 337%Miscellaneous 1,755,172$ 1,755,172$ 2,099$ 2,099$ 575,914$ 575,914$ 33% 33% Maintenance 105,346$ 105,346$ -$ -$ -$ -$ 0% 0%Pilot -$ -$ -$ -$ -$ -$ 0% 0%Multi-Family Common Area Measures -$ -$ -$ -$ -$ -$ 0% 0%Energy Efficiency TOTAL 57,745,649$ 57,745,649$ 602,404$ 602,404$ 15,081,491$ 15,081,491$ 26% 26%

Training Center 563,710$ 563,710$ 11,143$ 11,143$ 42,712$ 42,712$ 8% 0%Inspections 1,204,880$ 1,204,880$ 2,627$ 2,627$ 317,014$ 317,014$ 26% 26%Marketing and Outreach 950,000$ 950,000$ 22,710$ 22,710$ 345,291$ 345,291$ 36% 36%Statewide Marketing Education and Outreach -$ -$ $- -$ $- -$ 0% 0%Studies 91,250$ 91,250$ $- -$ $- -$ 0% 0%Regulatory Compliance 492,663$ 492,663$ 21,597$ 21,597$ 156,899$ 156,899$ 32% 32%General Administration 3,958,948$ 3,958,948$ 360,450$ 360,450$ 1,272,858$ 1,272,858$ 32% 32%CPUC Energy Division 60,000$ 60,000$ 8,030$ 8,030$ 31,526$ 31,526$ 53% 53%

TOTAL PROGRAM COSTS 65,067,100$ 65,067,100$ 1,028,961$ 1,028,961$ 17,247,791$ 17,247,791$ 27% 27%

Indirect Costs $ 115,131 $ 115,131 $ 419,783 $ 419,783 NGAT Costs

[4] Data adjustment was made due to logic change which affected Janurary 2020, but was reversed for Feburary 2020 to have consistency for all filings which accounts for quantity and expense differences. Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments.

Energy Savings Assistance Program Table 1 - ExpensesSouthern California Edison

Through April 2020Authorized Budget Current Month Expenses Year to Date Expenses % of Budget Spent YTD

Funded Outside of ESA Program Budget

[1] Reflects the authorized 2019 budget approved in SCE’s Mid-Cycle Update AL 3824-E on January 4, 2019.[2] Financial data for Energy Efficiency total monthly and year-to-date expenses are obtainted from EMAPS; financial data for Training Center, Inspections, Marketing & Outreach, Measurement & Evaluation Studies, Regulatory Compliance, General Administration, and CPUC Energy Division monthly and year-to-date expenses are obtained from SAP. Expenses for categories authorized to utilize unspent funds are not included in the table, refer to ESA Table 1A.

[X] Please indicate whether authorized budget includes shifted funds from previous years and/or prior program cycles. (Yes or No ) If yes, please specify amount, date fund-shifting activity occurred, date of fund-shifting request and related approval is applicable.

[3] Financial data for Marketing and Outreach includes a credit received as accounting adjustments in May.

ESA Program [1]: Electric Gas Total Electric Gas Total Electric Gas Total Electric Gas TotalEnergy EfficiencyMulti-Family Common Area Measures 4,500,000$ 4,500,000$ 4,389$ 4,389$ 160,104$ 160,104$ 4% 4%Leveraging - CSD [2] 1,000,000$ 1,000,000$ -$ -$ 0% 0%Climate Zone 13 Central AC and AC related measures 7,006,783$ 7,006,783$ 323,382$ 323,382$ 3,278,077$ 3,278,077$ 47% 47%

Additional Authorized Funds for Treated customers [3] 1,790,584$ 1,790,584$ -$ -$ 0% 0%Additional Regulatory Compliance Cost -$ HE Clothes Washer 3,485,509$ 3,485,509$ -$ -$ 0% 0%Powerstrip Tier II 2,400,527$ 2,400,527$ 39,821$ 39,821$ 1,399,853$ 1,399,853$ 58% 58%TOTAL PROGRAM BUDGET/EXPENSES 20,183,403$ 20,183,403$ 367,592$ 367,592$ 4,838,035$ 4,838,035$ 24% 24%

[3] Reflects the additional authorized budget approved in SCE's Mid-Cycle Update AL 3824-E on January 4, 2019 for 6,840 more First Time Treatments.

NOTE: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments. [1] Reflects the authorized 2019 budget approved in SCE’s Mid-Cycle Update AL 3824-E on January 4, 2019.[2] Financial data for monthly and year-to-date expenses for Additional Regulatory Compliance Costs category are obtained from SAP; financial data for monthly and year-to-date expenses for remaining categories are obtainted from EMAPS.

Energy Savings Assistance Program Table 1A - Expenses Funded From 2009-2016 "Unspent ESA Program Funds"Southern California Edison

Through April 2020Authorized Budget Current Month Expenses Year to Date Expenses % of Budget Spent YTD

Measures Units

Quantity Installed

kWh [4] (Annual)

kW [4] (Annual)

Therms [4] (Annual) Expenses ($) [7] % of

Expenditure Units

Quantity Installed

kWh[4] (Annual)

kW[4] (Annual)

Therms[4] (Annual) Expenses ($) % of

Expenditure Units

Quantity Installed

kWh[4] (Annual)

kW[4] (Annual)


Expenditure Units

Quantity Installed

kWh[4] (Annual)

kW[4] (Annual)


Expenditure

Appliances (K+S) (L+T) (M+U) (N+V) (O+W)High Efficiency Clothes Washer Home - - - -$ 0.0% Home - - - -$ 0.0% Home - - - -$ 0.0% Home - - - -$ 0.0%Refrigerators Home 3,282 1,939,352 233 3,489,837$ 17.7% Home 2,747 1,611,874 193 2,896,357$ 18.6% Home 561 327,478 39 593,480$ 14.2% Home 2,820 1,656,112 199 2,975,073$ 22.9%Freezers Each 34 33,072 4 30,118$ 0.2% Each 30 25,440 3 23,051$ 0.1% Each 9 7,632 1 7,067$ 0.2% Each 17 14,416 2 14,958$ 0.1%Domestic Hot WaterOther Hot Water Home 103 11,448 1 4,904$ 0.0% Home 98 11,130 1 4,642$ 0.0% Home 5 318 0 263$ 0.0% Home 80 10,335 1 3,788$ 0.0%Tank and Pipe Insulation Home 3 141 0 101$ 0.0% Home 3 141 0 101$ 0.0% Home - - - -$ 0.0% Home 2 94 0 67$ 0.0%Water Heater Repair/Replacement Each - - - -$ 0.0% Each - - - -$ 0.0% Each - - - -$ 0.0% Each - - - -$ 0.0%Thermostatic Shower Valves Combined Each - - - -$ 0.0% Each - - - -$ 0.0% Each - - - -$ 0.0% Each - - - -$ 0.0%Thermostatic Shower Valve Each 9 423 0 774$ 0.0% Each 9 423 0 774$ 0.0% Each - - - -$ 0.0% Each 8 386 0 688$ 0.0%EnclosureAir Sealing / Envelope [1] Home 228 8,477 1 27,628$ Home 204 8,036 1 25,356$ 0.2% Home 24 441 0 2,271$ 0.1% Home 206 5,978 1 23,988$ 0.2%Attic Insulation Home - - - -$ Home - - - -$ 0.0% Home - - - -$ 0.0% Home - - - -$ HVACSmart Thermostat Each 936 275,649 0 315,604$ 1.6% Each 734 215,062 0 246,624$ 1.6% Each 202 60,587 0 68,980$ 1.6% Each 477 125,202 0 154,417$ 1.2%FAU Standing Pilot Conversion Each 0 0 0 -$ 0.0% Each 0 0 0 -$ 0.0% Each 0 0 0 -$ 0.0% Each 0 0 0 -$ 0.0%Furnace Repair/Replacement Home 0 0 0 -$ 0.0% Home 0 0 0 -$ 0.0% Home 0 0 0 -$ 0.0% Home 0 0 0 -$ 0.0%Room A/C Replacement Home 103 (17,170) (3) 119,436$ 0.6% Home 75 (12,410) (2) 86,948$ 0.6% Home 28 (4,760) (1) 32,488$ 0.8% Home 56 (9,350) (1) 60,515$ 0.5%Central A/C Replacement Home 1,438 479,604 72 6,813,901$ 34.5% Home 1,090 364,378 55 5,086,111$ 32.7% Home 348 115,226 17 1,727,790$ 41.3% Home 547 186,718 28 2,501,779$ 19.2%Heat Pump Replacement Home 110 134,824 61 451,601$ 2.3% Home 108 131,987 59 439,578$ 2.8% Home 2 2,837 1 12,024$ 0.3% Home 23 30,337 14 108,750$ 0.8%Evaporative Cooler (Replacement) Each 0 0 0 -$ 0.0% Each 0 0 0 -$ 0.0% Each 0 0 0 -$ 0.0% Each 0 0 0 -$ 0.0%Evaporative Cooler (Installation) Home 1,553 871,233 131 1,644,421$ 8.3% Home 1,307 733,227 110 1,384,092$ 8.9% Home 246 138,006 21 260,329$ 6.2% Home 1,098 615,978 92 1,163,611$ 9.0%Duct Testing and Sealing Home 1,513 0 0 327,320$ 1.7% Home 1,174 0 0 259,290$ 1.7% Home 339 0 0 68,030$ 1.6% Home 560 0 0 134,410$ 1.0%Efficient Fan Control Home 117 15,515 8 43,511$ 0.2% Home 93 12,422 7 34,879$ 0.2% Home 24 3,093 2 8,633$ 0.2% Home 85 11,539 6 31,535$ 0.2%MaintenanceFurnace Clean and Tune8 Home Home Home HomeCentral A/C Tune up Home Home Home HomeLighting Compact Fluorescent Lights (CFL) Each 249 4,222 1 1,761$ 0.0% Each 156 2,646 0 1,101$ 0.0% Each 93 1,576 0 661$ 0.0% Each 249 4,222 1 1,761$ 0.0%Exterior Hard wired CFL fixture Each 8 0 0 720$ 0.0% Each 8 0 0 720$ 0.0% Each - - - -$ 0.0% Each 8 0 0 720$ 0.0%Exterior Hard wired LED fixture Each 81 1,183 0 7,674$ 0.0% Each 53 774 0 5,120$ 0.0% Each 28 409 - 2,554$ 0.1% Each 45 657 0 4,277$ 0.0%LED A-lamp Each 133,802 5,214,562 635 1,212,634$ 6.1% Each 103,212 4,020,078 489 935,903$ 6.0% Each 30,590 1,194,484 145 276,730$ 6.6% Each 122,844 4,767,815 578 1,111,301$ 8.6%LED Reflector Lamp Each 2,271 49,445 6 18,885$ 0.1% Each 1,813 39,469 5 15,066$ 0.1% Each 458 9,975 1 3,819$ 0.1% Each 2,192 47,693 6 18,241$ 0.1%LED Torchiere Lamp Each 7,809 563,885 68 549,804$ 2.8% Each 6,136 443,008 54 431,936$ 2.8% Each 1,673 120,877 15 117,868$ 2.8% Each 7,282 523,738 63 512,597$ 3.9%Torchiere Each 2 171 0 124$ 0.0% Each 1 86 0 62$ 0.0% Each 1 86 0 62$ 0.0% Each 2 171 0 124$ 0.0%MiscellaneousPool Pumps Home 325 325,325 101 391,325$ 2.0% Home 269 269,269 83 324,963$ 2.1% Home 56 56,056 17 66,362$ 1.6% Home 260 260,260 81 308,904$ 2.4%Smart Power Strips - Tier 1 Home 2,926 0 0 184,590$ 0.9% Home 2,328 - - 144,299$ 0.9% Home 598 0 0 40,291$ 1.0% Home 2,562 - - 161,409$ 1.2%Smart Power Strips - Tier 2 Each 21,900 3,064,773 623 1,399,854$ 7.1% Each 17,348 2,427,279 494 1,108,699$ 7.1% Each 4,552 637,494 129 291,146$ 7.0% Each 20,505 2,859,671 579 1,310,630$ 10.1%Pilots

Customer EnrollmentOutreach & Assessment Home 29,823 2,121,031$ 10.7% Home 23,303 1,647,991$ 10.6% Home 6,520 473,040$ 11.3% Home 26,755 1,855,961$ 14.3%In-Home Education Home 24,107 601,865$ 3.0% Home 18,813 469,715$ 3.0% Home 5,294 132,150$ 3.2% Home 21,504 536,870$ 4.1%

Total Savings/Expenditures 12,976,134 1,942 19,759,422$ 10,304,320 1,554 15,573,377$ 2,671,814 388 - 4,186,036$ 11,111,973 1,649 - 12,996,372.20$

Total Households Weatherized [2] 250 250 222

Households Treated Total (K+S) First Touches Re-treated Homes/Go-Backs Aliso Canyon - Single Family Households Treated Home 13,948 Home 10,551 Home 3,397 Home 11,915 - Multi-family Households Treated Home 7,891 Home 6,734 Home 1,157 Home 7,661 - Mobile Homes Treated Home 1,911 Home 1,356 Home 555 Home 1,706 Total Number of Households Treated Home 23,750 Home 18,641 Home 5,109 Home 21,282 # Eligible Households to be Treated for PY [3] Home 113,612 Home 100,661 Home 12,951 Home% of Households Treated % 21% % 19% % 39% % - Master-Meter Households Treated Home 6,404 Home 5,335 Home 1,031 Home 6,053

[8] Data adjustment was made due to logic change which affected Janurary 2020, but was reversed for Feburary 2020 to have consistency for all filings which accounts for quantity and expense differences.

[1] Envelope and Air Sealing Measures may include outlet cover plate gaskets, attic access weatherization, weatherstripping - door, caulking and minor home repairs. Minor home repairs predominantly are door jamb repair / replacement, door repair, and window putty.

[2] Weatherization may consist of attic insulation, attic access weatherization, weatherstripping - door, caulking, & minor home repairs

[3] Based on Resolution E-4885 approving SCE’s Authorized CARE and ESA Programs Conforming AL 3585-E and Supplemental AL 3585-E-A filed in compliance with D.16-11-022.

[4] All savings are calculated based on Evergreen Economics “Impact Evaluation of the 2011 CA Low Income Energy Efficiency Program, Final Report.” August 30, 2013

[5] Costs exclude support costs that are included in Table 1; excludes costs for common area measures, refer to ESA Table 2B.[6] Data for Aliso Canyon includes "First Touches and Re-Treatments". [7] Expenses for fluorescent lighting reflect installations completed on or before December 31, 2017 and invoiced in 2018.Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD

Year-To-Date Completed & Expensed Installation Year-To-Date Completed & Expensed Installation Year-To-Date Completed & Expensed Installation Year-To-Date Completed & Expensed Installation

Energy Savings Assistance Program Table 2Southern California EdisonThrough April 2020

ESA Program (Summary)Total ESA Program (First Touch Homes Treated) ESA Program (Re-Treated Homes/Go Backs) ESA Program (Aliso Canyon - SCG & SCE) [6]

Measures Units

Quantity Installed

kWh[3] (Annual)

kW[3] (Annual)


Expenditure

AppliancesAppliances - - - - -$ 0.0%High Efficiency Clothes Washer Each - - - - -$ 0.0%Refrigerators Each - - - - -$ 0.0%Microwaves [4] EachDomestic Hot WaterOther Hot Water Home - - - - -$ 0.0%Tank and Pipe Insulation Home - - - - -$ 0.0%Water Heater Repair/Replacement EachThermostatic Shower Valve EachCombined Showerhead/TSV EachHeat Pump Water Heater EachEnclosureAir Sealing / Envelope [1] Home - - - - -$ 0.0%Attic Insulation Home - - - - -$ 0.0%HVACRoom A/C Replacement Home - - - - -$ 0.0%Central A/C replacement Home - - - - -$ 0.0%Central A/C Replacement Home - - - - -$ 0.0%Central Heat Pump Replacement Home - - - - -$ 0.0%Evaporative Cooler (Installation) Home - - - - -$ 0.0%Energy Efficient Fan Control/Time Delay Home - - - - -$ 0.0%MaintenanceCentral A/C Tune up Home - - - - -$ 0.0%Lighting Interior Hard wired LED fixtures Each - - - - -$ 0.0%Exterior Hard wired LED fixtures Each - - - - -$ 0.0%Torchiere LED Each - - - - -$ 0.0%LED Night Lights EachLED Reflector Bulb EachLED Diffuse A-Lamps Each - - - - -$ 0.0%MiscellaneousPool Pumps Each - - - - -$ 0.0%Smart Power Strips - Tier 1 Each - - - - -$ 0.0%Smart Power Strips - Tier 2 Each - - - - -$ 0.0%Pilots

Customer EnrollmentOutreach & Assessment Home - -$ 0.0%In-Home Education Home - -$ 0.0%

Total Savings/Expenditures - - - -$ 0.0%

Total Households Weatherized [2]CSD MF Tenant Units Treated Total

- -

[4] Multifamily Common Area statistics are under review and will be inputed as year to date once provided.

Energy Savings Assistance Program Table 2ASouthern California Edison

Through April 2020ESA Program - CSD Leveraging

Year-To-Date Completed & Expensed Installation

[1] Envelope and Air Sealing Measures may include outlet cover plate gaskets, attic access weatherization, weatherstripping - door, [2] Weatherization may consist of attic insulation, attic access weatherization, weatherstripping - door, caulking, & minor home repairs.[3] All savings are calculated based on the following sources:

Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD

ESA CAM Measures1,6

Units (of Measure such as

"each")

Quantity Installed kWh (Annual) kW (Annual) Therms (Annual) Expenses ($) % of Expenditure

MF AppliancesMF Freezer Each - - - - -$ 0.0%MF High Efficiency Clothes Washer Home - - - - -$ 0.0%MF Refrigerators Each - - - - -$ 0.0%MF Domestic Hot WaterMF Faucet Aerator Home - - - - -$ 0.0%MF Low Flow Shower Head Home - - - - -$ 0.0%MF Other Hot Water Home - - - - -$ 0.0%MF Water Heater Blanket Home - - - - -$ 0.0%MF Water Heater Pipe Insulation Home - - - - -$ 0.0%MFEnclosureAir Sealing / Envelope [1] Home - - - - -$ 0.0%Attic Insulation Home - - - - -$ 0.0%MF HVACMF Central A/C Replacement Home 2 1,136 0 - 17,987$ 11.2%MF Duct Test Inspection Each - - - - -$ 0.0%MF Duct Testing and Sealing Home 2 - - - 1,610$ 1.0%MF Evaporative Cooler (installation) Home - - - - -$ 0.0%MF FAU Standing Pilot Conversion Each - - - - -$ 0.0%MF Furnace Repair/Replacement Each - - - - -$ 0.0%MF Heat Pump Replacement Home - - - - -$ 0.0%MF Inspection Each - - - - -$ 0.0%MF Programmable Thermostate Each - - - - -$ 0.0%MF Room A/C Replacement Home - - - - -$ 0.0%MF Smart Thermostat Each - - - - -$ 0.0%MF Lighting MF Landscape Lighting Each - - - - -$ 0.0%MF LED A-Lamp Each 574 131,207 3 - 5,501$ 3.4%MF LED Exit Sign Each 3 1,081 0 - 261$ 0.2%MF LED Exterior Fixture Each 164 8,684 - - 12,958$ 8.1%MF LED Interior Fixture Each 248 5,671 1 - 19,682$ 12.3%MF LED PL-Lamps Each 2,835 216,765 2 - 42,525$ 26.6%MF LED Pool and Spa Lighting Each 42 36,792 - - 30,488$ 19.0%MF LED Reflector Lamp Each 49 7,851 0 - 460$ 0.3%MF LED T-Lamp Each 1,448 72,435 1 - 24,254$ 15.1%MF LED Torchiere Lamp Each - - - - -$ 0.0%MiscellaneousMF New - Smart Power Strips - Tier 2 Each - - - - -$ 0.0%MF Pool Pumps Home 3 27,717 1 - 4,378$ 2.7%MF Smart Power Strips - Tier 1 Home - - - - -$ 0.0%

Total - 5,370 509,339 8 - 160,104$

Multifamily Properties Treated NumberTotal Number of Multifamily Properties Treated2 20

Subtotal of Master-metered Multifamily Properties Treated 5Total Number of Multifamily Tenant Units w/in Properties Treated3 90

ESA Program - Multifamily Common Area Electric Gas TotalAdministrationDirect Implementation (Non-Incentive)Direct Implementation 160,104$ 160,104$

TOTAL MF CAM COSTS 160,104$ -$ 160,104$

Standard Notes 1 - 6 (do not delete)

4. Audit costs may be covered by other programs or projects may utilize previous audits. Not all participants will have an audit cost associated with their project.

6. Commissioning costs, as allowable per the Decision, are included in measures total cost unless otherwise noted.

8. Multifamily Common Area statistics are under review and will be inputed as year to date once provided.

2. Multifamily properties are sites with at least five (5) or more dwelling units. The properties may have multiple buildings. 3. Multifamily tenant units are the number of dwelling units located within properties treated. This number does not represent the same number of dwellings treated as captured in table 2A.

Energy Savings Assistance Common Area Measures Program Table 2BSouthern California Edison

Through April 2020

Table 2B ESA Program - Multifamily Common Area Measures5

Year-To-Date Completed & Expensed Installation

5. Applicable to Deed-Restricted, government and non-profit owned multi-family buildings described in D.16-11-022, modified by D.17-12-009, where 65% of tenants are income eligible based (at or below 200% of

Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments.

Year to Date Expenses

1. Measures are customized by each IOU, see 'Table 2B-1, Eligible Measures List'. Measures list may change based on available information on both costs and benefits and may vary across climate zones. Each

7 All savings are calculated based on the following sources:

Common Area Measures Category and Eligible Measures Title [1] Effective Date End Date[2] Eligible Climate Zones [3]

AppliancesPool Pumps 10/1/2018 12/31/2018 AllDomestic Hot Water

Envelope

EnclosureAir Sealing / Envelope [1] 10/1/2018 12/31/2018 AllAttic Insulation 10/1/2018 12/31/2018 AllHVACRoom A/C Replacement 10/1/2018 12/31/2018 10, 13, 14, 15, 16Central A/C replacement 10/1/2018 12/31/2018 13, 14, 15Heat Pump Replacement 10/1/2018 12/31/2018 13, 14, 15Evaporative Cooler (Installation) 10/1/2018 12/31/2018 10, 13, 14, 15, 16MF Smart Thermostat 10/1/2018 12/31/2018 10, 13, 14, 15, 16LightingMF Landscape Lighting 10/1/2018 12/31/2018 AllMF LED A-Lamp 10/1/2018 12/31/2018 AllMF LED Exit Sign 10/1/2018 12/31/2018 AllMF LED Exterior Fixture 10/1/2018 12/31/2018 AllMF LED Interior Fixture 10/1/2018 12/31/2018 AllMF LED PL-Lamps 10/1/2018 12/31/2018 AllMF LED Pool and Spa Lighting 10/1/2018 12/31/2018 AllMF LED Reflector Lamp 10/1/2018 12/31/2018 AllMF LED Torchiere Lamp 10/1/2018 12/31/2018 AllMF LED T5 UL Type A TBA 12/31/2018 AllMF LED T8 UL Type A TBA 12/31/2018 AllMiscellaneousSmart Power Strips - Tier 1 10/1/2018 12/31/2018 AllNew - Smart Power Strips - Tier 2 10/1/2018 12/31/2018 All

Standard Notes (do not delete)

1. Measures list may change based on available information on both costs and benefits (including energy benefits as well as non-energy benefits) and may vary across climate zones. This is not a list of installed measures, it is a list of eligible measures. Table 2B-1 Column A should match Table 2B Column A for eligible (not canceled) measures.

2. Only complete if measure is canceled or discontinued 3. Defined as CEC California Building Climate Zones https://www.energy.ca.gov/maps/renewable/building_climate_zones.html

Energy Savings Assistance CAM Program Table 2B-1, Eligible Common Area Measures ListSouthern California Edison

Through April 2020

Annual kWh Savings 12,976,134 Annual Therm SavingsLifecycle kWh Savings 89,134,119 Lifecycle Therm SavingsCurrent kWh Rate 0.130Current Therm RateNumber of Treated Households 23,750Average 1st Year Bill Savings / Treated households $71.03Average Lifecycle Bill Savings / Treated Household $487.89

Annual kWh Savings - Annual Therm Savings - Lifecycle kWh Savings - Lifecycle Therm Savings - Current kWh Rate -$ Current Therm Rate -$ Average 1st Year Bill Savings / Treated Households -$ Average Lifecycle Bill Savings / Treated Household -$

Annual kWh Savings 12,976,134 Annual Therm SavingsLifecycle kWh Savings 89,134,119 Lifecycle Therm SavingsCurrent kWh Rate 0.13$ Current Therm RateAverage 1st Year Bill Savings / Treated Households 71.03$ Average Lifecycle Bill Savings / Treated Households 487.89$

Annual kWh Savings 509,339 Annual Therm SavingsLifecycle kWh Savings 3,551,039 Lifecycle Therm SavingsCurrent kWh Rate 0.13$ Current Therm RateNumber of Treated Households 20Average 1st Year Bill Savings / Treated Property $3,310.70Average Lifecycle Bill Savings / Treated Property $23,081.75

Multifamily Common Area statistics are under review and will be inputed as year to date once provided.

Table 3B, ESA Program - Multifamily Common Area

Table 3A-1, ESA Program

[1] Summary is the sum of ESA Program + CSD Leveraging

Table 3A-3, Summary - ESA Program/CSD Leveraging

Energy Savings Assistance Program Tables 3A-C - Energy Savings and Average Bill Savings per Treated Home/Common Area

Through April 2020Southern California Edison

Table 3A-2, ESA Program - CSD Leveraging

County Rural [1] Urban Total Rural Urban TotalFRESNO - 469 469 0 0 0IMPERIAL 211 - 211 0 0 0INYO 1,459 436 1,895 6 0 6KERN 15,949 8,769 24,718 497 2 499KINGS 7,462 - 7,462 139 0 139LOS ANGELES 3,946 538,607 542,553 155 9,927 10,082MADERA - 3 3 0 0 0MONO 1,949 0 1,949 0 0 0ORANGE 0 204,105 204,105 0 2,415 2,415RIVERSIDE 89,597 97,499 187,096 679 2,936 3,615SAN BERNARDINO 40,526 187,180 227,706 1,064 4,860 5,924SANDIEGO 1 - 1 0 0 0SANTA BARBARA - 18,186 18,186 0 4 4TULARE 44,508 14,984 59,492 552 168 720TUOLUMNE - - 0 0 0 0VENTURA 2,607 63,623 66,230 34 312 346Total 208,216 1,133,860 1,342,076 3,126 20,624 23,750

County Rural Urban Total 0 0Total 0 0 0

County Rural Urban TotalFRESNO 0 0 0IMPERIAL 0 0 0INYO 0 0 0KERN 0 0 0

KINGS 0 0 0

LOS ANGELES 0 1 1MADERA 0 0 0MONO 0 0 0ORANGE 0 1 1RIVERSIDE 0 15 15SAN BERNARDINO 0 3 3SANDIEGO 0 0 0SANTA BARBARA 0 0 0TULARE 0 0 0TUOLUMNE 0 0 0VENTURA 0 0 0Total 0 0 0 0 20 20


Energy Savings Assistance Program Table 4 - Homes/Buildings TreatedSouthern California Edison

Through April 2020

Eligible Households Households Treated YTDTable 4A-1, ESA Program

Table 4B, ESA Program - CSD Leveraging

[1] For IOU low income-related and Energy Efficiency reporting and analysis, the Goldsmith definition is applied. Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and

Households Treated YTD

Properties Treated YTDTable 4C, ESA Program - Multifamily Common Area

County

Customer Unwilling/Decline

d Program Measures

Customer Unavailable -Scheduling Conflicts

Hazardous Environment

(unsafe/unclean)

Landlord Refused to Authorize

Participation

Household Exceeds

Allowable Limits

Unable to Provide

Required Documentation

Other Infeasible/ Ineligible

Fresno 0 0 0 0 0 0 0Imperial 0 0 0 0 0 0 0Inyo 0 0 0 0 1 2 4Kern 0 3 0 16 8 78 497Kings 0 0 0 3 4 1 136Los Angeles 2 15 1 408 126 1,865 6,260Madera 0 0 0 0 0 0 0Mono 0 0 0 1 0 0 0Orange 5 4 0 50 36 621 2,019Riverside 10 43 0 186 73 120 2,881San Bernardino 39 95 0 90 92 604 4,447San Diego 0 0 0 0 0 0 0Santa Barbara 0 0 0 0 2 0 3Tulare 0 5 0 40 17 20 694Tuolumne 0 0 0 0 0 0 0Ventura 0 2 1 6 11 27 84

Total 56 167 2 800 370 3,338 17,025


Reason Provided

Energy Savings Assistance Program Table 4A-2, Homes Unwilling / Unable to ParticipateSouthern California Edison

Through April 2020

ESA Program

Therm kWh kW Therm kWh kW Therm kWh kW# of First-

Tourch# of Re-

treatment Therm kWh kWJanuary - - - - 1,951 745,402 105 1,951 1,521 430 745,402 105 February 13,317 7,105,060 1,057 13,317 10,556 2,761 7,105,060 1,057 March 23,474 12,573,360 1,886 23,474 18,438 5,036 12,573,360 1,886 April 23,750 12,976,134 1,942 23,750 18,641 5,109 12,976,134 1,942 May - - - June - - - July - - - August - - - September - - - October - - - November - - - December - - - YTD - - - - - - - - 23,750 12,976,134 1,942 23,750 18,641 5,109 12,976,134 1,942

Therm kWh kW Therm kWh kW Therm kWh kW Therm kWh kWJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberYTD - - - - - - - -

Therm kWh kW Therm kWh kW Therm kWh kW Therm kWh kWJanuary 13 287,906 5 13 287,906 5 February 14 291,410 5 14 291,410 5 March 19 506,126 8 19 506,126 8 April 20 509,339 8 20 509,339 8 May - - - - - - June - - - - - - July - - - - - - August - - - - - - September - - - - - - October - - - - - - November - - - - - - December - - - - - - YTD - - - - - - - - 20 509,339 8 20 509,339 8


Table 5A, ESA Program

# of Properties Treated by

Month

(Annual) # of Properties Treated by

Month


(Annual)

# of Household Treated by

Month


Month


Month


Month


Month

YTD Total Energy Impacts for all fuel types should equal YTD energy impacts that are reported every month Table 2.

Gas & Electric Gas Only Electric Only Total

Energy Savings Assistance Program Table 5 - Energy Savings Assistance Program Customer SummarySouthern California Edison

Through April 2020

(Household Count) (Annual)

Month


Month


Month

(Annual) (Annual)(Annual)# of

Household Treated by

Month

Gas & Electric Electric OnlyGas Only Total


# of Properties Treated by

Month

Table 5B, ESA Program - CSD Leveraging

Table 5C, ESA Program - Multifamily Common Area

Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments.YTD Total Energy Impacts for all fuel types should equal YTD energy impacts that are reported every month Table 2B.

(Annual) (Annual) (Annual) (Annual)

Month

YTD Total Energy Impacts for all fuel types should equal YTD energy impacts that are reported every month Table 2A.

Month

Gas & Electric Gas Only Electric Only Total# of

Properties Treated by

Month

(Annual) (Annual)

Electric Gas Total Electric1 Gas Total1 Electric1 Gas Total1 Electric Gas TotalPilotsPCT TOU 300,500$ n/a 300,500$ $0 n/a $0 $61,509 n/a $61,509 20% n/a 20%

Total Pilots $300,500 $0 $300,500 $0 $0 $0 $61,509 $0 $61,509 20% 20%

StudiesRapid Feedback Research and Analysis $200,000 $200,000 0 0 0 0% 0%2022 Low Income Needs Assessment Study1 $150,000 $0 $150,000 $0 $0 $0 $0 $0 $0 0% 0%2020 Non-Energy Benefits (NEBs) Study2 $0 $0 $0 $0 $0 $0 $0 $0 $0 0% 0%2017 Potential and Goals Study2019 Non-Energy Benefits (NEBs) Study3

Total Studies $350,000 $0 $350,000 $0 $0 $0 $0 $0 $0 0% 0%

Footnotes:1. Report excludes costs incurred by the joint IOU evaluation consultant. The evaluation contract is held by PG&E. There has been no cross-billing.


Energy Savings Assistance Program Table 6 - Expenditures for Pilots and Studies

Through April 2020Southern California Edison

Authorized 2019 Funding Current Month Expenses Expenses Since January 1, 2018 % of Budget Expensed

Measures Units Received Refrigerator

Not eligible for Refrigerator due to Less than Six Occupants

Second Refrigerators Each 33 498

Measures UnitsHouseholds that Only Received Energy Education

In-Home Education Home 5,137

Opt-Out Already Enrolled Opt-In

26,006 374 287

Note:

No data changes from March to April due to Covid19.

7C - Households for My Energy/My Account Platform

Energy Savings Assistance Program Table 7 (Second Refrigerators, In-Home Education, MyEnergy/My Account Platform)

Southern California EdisonThrough April 2020

7A - Households Receiving Second Refrigerators

7B - Households Receiving In- Home Energy Education Only

CARE Program: Electric Gas Total Electric Gas Total Electric Gas Total Electric Gas TotalOutreach 2,684,843$ 2,684,843$ 277,459$ 277,459$ 898,524$ 898,524$ 33% 33%Processing / Certification Re-certification 800,000$ 800,000$ 73,036$ 73,036$ 206,014$ 206,014$ 26% 26%Post Enrollment Verification 600,000$ 600,000$ 64,355$ 64,355$ 254,476$ 254,476$ 42% 42%IT Programming 600,000$ 600,000$ -$ -$ 3,016$ 3,016$ 1% 1%Cooling Centers 45,899$ 45,899$ -$ -$ 0$ -$ 0% 0%Pilots/CHANGES Program 525,000$ 525,000$ -$ -$ 103,607$ 103,607$ 20% 20%Studies -$ -$ -$ -$ -$ -$ 0% 0%Regulatory Compliance 457,661$ 457,661$ 15,105$ 15,105$ 127,114$ 127,114$ 28% 28%General Administration 725,665$ 725,665$ 107,223$ 107,223$ 379,243$ 379,243$ 52% 52%CPUC Energy Division 140,000$ 140,000$ 18,737$ 18,737$ 73,561$ 73,561$ 53% 53%SUBTOTAL MANAGEMENT COSTS 6,579,068$ 6,579,068$ 555,914$ 555,914$ 2,045,555$ 2,045,555$ 31% 31%

CARE Rate Discount 492,093,638$ 492,093,638$ 26,345,696$ 26,345,696$ 56,429,553$ 56,429,553$ 11% 11%

TOTAL PROGRAM COSTS & CUSTOMER DISCOUNTS 498,672,706$ 498,672,706$ 26,901,611$ 26,901,611$ 58,475,108$ 58,475,108$ 12% 12%

Other CARE Rate Benefits - DWR Bond Charge Exemption $ 1,815,204 1,815,204$ $ 7,549,054 7,549,054$ - CARE Surcharge Exemption $ 1,976,590 1,976,590$ $ 6,870,135 6,870,135$ - California Solar Initiative Exemption $ - -$ $ - -$ Southern California Edison $ - -$ $ - -$ Through April 2020 -$ $ - -$ Total Other CARE Rate Benefits 3,791,794$ 3,791,794$ 14,419,189$ 14,419,189$

Indirect Costs 124,538$ 124,538$ 419,888$ 419,888$

[1] Decision 15-12-047 transitioned from CHANGES pilot to CHANGES program and funding for the effort is captured herein.[2] Reflects the Annual Eligibility Estimates prepared by Athens Research on behalf of the utilities. This efforts was formerly referenced in Measurement and Evaluation.

[4] Monthly and year-to-date expenses data was obtained from SAP database. Subtotal Management Costs for 2017 include Cooling Centers total costs.

NOTE: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments.

[3] Reflects the authorized funding per year in D.16-11-022 and updated via Resolution [E-4885] addressing Conforming AL [3585-E] and Supplemental Conforming AL [3585-E-A].

[5] Total costs settled to prior cycle CARE accounting are not addressed in CARE Table 1.

CARE Table 1 - CARE Program ExpensesSouthern California Edison

Through April 20202020 Authorized Budget Current Month Expenses Year to Date Expenses % of Budget Spent YTD

Inter-Utility1

Intra-Utility2 Leveraging3 Combined

(B+C+D) Online Paper Phone Capitation Combined (F+G+H+I)

January 3,223 243 0 3,466 6,777 8,398 4,448 97 19,720 23,186 14,544 13,194 0 27,738 9,922 92 628 7,403 18,045 50,924 5,141 1,190,287 1,332,580 89.3%February 3,749 305 0 4,054 6,543 5,289 4,406 247 16,485 20,539 11,948 11,310 0 23,258 16,463 94 496 11,958 29,011 43,797 -8,472 1,181,815 1,332,580 88.7%March 5,424 313 0 5,737 8,274 5,760 4,838 115 18,987 24,724 10,973 19,254 0 30,227 20,294 66 412 17,051 37,823 54,951 -13,099 1,168,716 1,332,580 87.7%April 5,414 332 0 5,746 26,119 7,747 7,859 68 41,793 47,539 9,893 13,431 0 23,324 14,295 83 453 2,839 17,670 70,863 29,869 1,198,585 1,332,580 89.9%MayJuneJulyAugustSeptemberOctoberNovemberDecember

YTD Total 17,810 1,193 0 19,003 47,713 27,194 21,551 527 96,985 115,988 47,358 57,189 0 104,547 60,974 335 1,989 39,251 102,549 220,535 13,439 1,198,585 1,332,580 89.9%

1 Enrollments via data sharing between the IOUs.2 Enrollments via data sharing between departments and/or programs within the utility.3 Enrollments via data sharing with programs outside the IOU that serve low-income customers.

Total Recertification

(L+M+N)

No Response4

Failed PEV

CARE Table 2 - Enrollment, Recertification, Attrition, & PenetrationSouthern California Edison

Through April 2020

2020

New Enrollment Recertification Attrition (Drop Offs) EnrollmentTotal CARE

Participants

Estimated CARE Eligible5Failed

Recertification Other Total

Attrition(P+Q+R+S)

Gross(K+O)

Net Adjusted

(K-T)

4 Recertification results are tied to the month initiated. Therefore, recertification results may be pending due to the time permitted for a participant to respond.

PenetrationRate %(W/X)

Automatic Enrollment Self-Certification (Income or Categorical) Total New Enrollment

(E+J)Scheduled

Non-Scheduled

(Duplicates)Automatic

MonthTotal CARE Households

Enrolled

Households Requested to

Verify1

% of CARE Enrolled

Requested to Verify Total

CARE Households De-enrolled (Due to no response)

CARE Households De-enrolled (Verified as Ineligible)2

Total Households De-enrolled3

% De-enrolled through Post Enrollment

Verification4

% of Total CARE

Households De-enrolled

January 1,190,287 7,319 0.6% 2,845 54 2,899 39.6% 0.2%February 1,181,815 6,294 0.5% 65 38 103 1.6% 0.0%March 1,168,716 188 0.0% 81 1 82 43.6% 0.0%April 1,198,585 120 0.0% 21 0 21 17.5% 0.0%MayJuneJulyAugustSeptemberOctoberNovemberDecember

YTD Total 1,198,585 13,921 1.2% 3,012 93 3,105 22.3% 0.3%


MonthTotal CARE Households

Enrolled


Verify1

% of CARE Enrolled

Requested to Verify Total

CARE Households De-enrolled (Due to no response)

CARE Households De-enrolled (Verified as Ineligible)2

Total Households De-enrolled3

% De-enrolled through Post Enrollment

Verification4

% of Total CARE

Households De-enrolled

January 1,190,287 1,242 0.1% 1,146 7 1,153 92.8% 0.1%February 1,181,815 1,962 0.2% 1,806 16 1,822 92.9% 0.2%March 1,168,716 4 0.0% 3 0 3 75.0% 0.0%April 1,198,585 0 0.0% 0 0 0 0.0% 0.0%MayJuneJulyAugustSeptemberOctoberNovemberDecember

YTD Total 1,198,585 3,208 0.3% 2,955 23 2,978 92.8% 0.2%

3 Verification results are tied to the month initiated and the verification process allows customers 90 days to respond to the verification request.

CARE Table 3A - Post-Enrollment Verification Results (Model)Southern California Edison

Through April 2020

1 Includes all customers who failed SDG&E's CARE eligibility probability model.2 Includes customers verified as over income or who requested to be de-enrolled.

3 Medium (400%) and high usage (600%) customers are dropped at 60 days (2 or 3 bill cycles) for non-response to HUV (high usage income verification request). Additionally, 600% + users that have not reduced usage within the 60 day window (2 or 3 bill cycles) are removed from the program. Results may be pending due to the time permitted for a participant to respond.4 Percentage of customers dropped compared to the total participants requested to provide verification in that month.


4 Percentage of customers dropped compared to the total participants requested to provide verification in that month.

CARE Table 3B Post-Enrollment Verification Results (Electric only High Usage)Southern California Edison

Through April 2020

1 Includes all participants who were selected for high usage verification process. 2 Includes customers verified as over income, who requested to be de-enrolled, did not reduce usage, or did not agree to be weatherized.

Provided Received Approved Denied Pending/Never Completed Duplicates

Total (Y-T-D) 379,033 314,179 204,843 24,328 42,172 85,008Percentage N/A 100% 65% 8% N/A 27%

1 Includes sub-metered customers.

[5] Includes pending recertification responses.Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments.

CARE Table 4 - CARE Self-Certification and Self-Recertification Applications1


[2] Includes number of applications SCE provided for all direct mailing campaigns, customer calls made to the call center, and other outreach methods. Because there are other means by which customers obtain applications which are not [3] Percent of received applications.[4] Includes all applications received and not approved.

Urban Rural Total Urban Rural Total Urban Rural TotalFresno 469 0 469 39 0 39 8% 0% 8%Imperial 0 208 208 17 49 66 0% 24% 32%Inyo 433 1,457 1,890 27 986 1,013 6% 68% 54%Kern 8,756 15,914 24,670 9,373 13,832 23,205 107% 87% 94%Kings 0 7,452 7,452 138 9,062 9,200 0% 122% 123%Los Angeles 532,352 3,941 536,293 496,362 1,761 498,123 93% 45% 93%Madera 3 0 3 0 0 0 0% 0% 0%Mono 0 1,944 1,944 7 794 801 0% 41% 41%Orange 202,759 0 202,759 154,515 0 154,515 76% 0% 76%Riverside 97,232 89,482 186,714 83,005 87,315 170,320 85% 98% 91%San Bernardino 186,757 40,466 227,223 184,670 37,344 222,014 99% 92% 98%San Diego 0 1 1 0 0 0 0% 0% 0%Santa Barbara 17,730 0 17,730 9,335 0 9,335 53% 0% 53%Tulare 14,899 44,427 59,326 12,663 43,713 56,376 85% 98% 95%Ventura 63,304 2,594 65,898 51,853 1,725 53,578 82% 67% 81%Total 1,124,694 207,886 1,332,580 1,002,004 196,581 1,198,585 89% 95% 90%

* Estimated eligible households is updated using the Athens Research dataset provided in March 2020. For Imperial, Kings, and Mono County, Athens data provides an estimated eligible Urban household population of 0, however SCE has enrolled greater than 0 Urban households in each of these areas. Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments.

CARE Table 5 - Enrollment by CountySouthern California Edison

Through April 2020

CountyEstimated Eligible

Households Total Households Enrolled Penetration Rate

Month Total CARE Households


Recertify1

% of Households Total (C/B)

Households Recertified2

Households De-enrolled3

Recertification Rate % 4 (E/C)

% of Total Households De-

enrolled (F/B)

January 1,190,287 23,067 1.9% 12,618 7,888 54.7% 0.7%February 1,181,815 22,036 1.9% 10,399 1,248 0.0% 0.1%March 1,168,716 28,757 2.5% 8,946 1,079 0.0% 0.1%April 1,198,585 188 0.0% 1,208 1,361 0.0% 0.1%MayJuneJulyAugustSeptemberOctoberNovemberDecember

YTD 1,198,585 74,048 6.2% 33,171 11,576 44.8% 1.0%

4 Percentage of customers recertified compared to the total participants requested to recertify in that month. Note: Any required corrections/adjustments are reported herein and supersede results reported in prior months and may reflect YTD adjustments.

CARE Table 6 - Recertification ResultsSouthern California Edison

Through April 2020

1 Excludes count of customers recertified through the probability model.2 Recertification results are tied to the month initiated and the recertification process allows customers 90 days to respond to the recertification request. Results may be pending due to the time permitted for a participant to respond. 3 Includes customers who did not respond or who requested to be de-enrolled.

Private CBO WMDVBE LIHEAP Current Month Year-to-Date

2-1-1 ORANGE COUNTY x - - ALPHA ENTERPRISES x - - APAC SERVICE CENTER x - 1 ARMENIAN RELIEF SOCIETY x - - ASIAN AMERICAN DRUG ABUSE PROG x - 2 ASIAN AMERICAN RESOURCE CENTER x x - 4 ASIAN YOUTH CENTER x - - BEST PARTNERS x 19 418 DELHI CENTER x - - BETHEL BAPTIST CHURCH x - - BISHOP PAIUTE TRIBE x - - C.O.R. COMM DEVELOPMENT CORP x - - CAREGIVERS VOLUNTEERS ELDERLY x - - CHINESE CHRISTIAN HERALD CRUS. x - - CHINO NEIGHBORHOOD HOUSE x - - CITIHOUSING REAL ESTATE SERVIC x - - CITY IMPACT x - - CITY OF BEAUMONT SENIOR CENTER x x - - COMMUNITY HEALTH INITIATIVE of OC (AKA: Volunteer Center of Greater Orange County dba OneOC ) x - -

Southern California Edison x - - Through April 2020 x - - DESERT MANNA MINISTRIES INC x - - DISABLED RESOURCES CTR, INC x x - - EL CONCILIO DEL CONDADO DE x x - - FAMILY SVC ASSOC OF REDLANDS x - - FOOD SHARE x - - GO THE CALENDAR x - - HELP OF OJAI, INC. x - - HOUSING AUTHORITY OF KINGS CO x x - - KERNVILLE UNION SCHOOL DISTRIC x - - KINGS COMMUNTITY ACTION ORG x - - KINGS CTY COMMISSION ON AGING x - - LA COUNTY HOUSING AUTHORITY x - - LEAGUE OF CALIF HOMEOWNERS x - - LIFT TO RISE x 49 98 LTSC COMM. DEVEL. CORP x - 1 MENIFEE VALLEY CHAMBER x - - MEXICAN AMERICAN OPPORTUNITY x x - - MTN COMM FAM RESOURCE CNTR x - - NEW GREATER CIR. MISSION, INC x - - NEW HOPE VILLAGE, INC x - - NEW HORIZONS CAREGIVERS GROUP x - - OCCC x - 1 OPERATION GRACE x - - OUR COMMUNITY WORKS x - 2 PACIFIC ISLANDER HLTH (PIHP) x - - PACIFIC PRIDE FOUNDATION x - - RIVERSIDE DEPT COMM ACTION x x x - - SALVATION ARMY SANTA FE SPGS x - - SALVATION ARMY VISALIA CORPS x - - SANTA ANITA FAMILY SERVICE x - - SENIOR ADVOCATES OF THE DESERT x - - SHARE OUR SELVES x - - SMILES FOR SENIORS FOUND. x - - SOUTHEAST CITIES SERVICE CTR. x - - SOUTHEAST COMMUNITY DEVELOPMEN x - - ST VINCENT DE PAUL x - - THE CAMBODIAN FAMILY x - - UNITED CAMBODIAN COMMUNITY INC x - - VICTOR VALLEY COMM SVC COUNCIL x - - VIETNAMESE COMMUNITY OF OC INC x - - VOLUTNEERS OF EAST LOS ANGELES x x - - XFINITI SOLUTIONS, LLC x - - Total Enrollments 68 527

[1] All capitation contractors with current contracts are listed regardless of whether they have signed up customers or submitted invoices this year.

[2] Numbers reflect customers that have been placed on the rate YTD. Capitation payments may lag by a month or more depending on when SCE is invoiced by the contractors.


CARE Table 7 - Capitation Contractors1


Contractor

Contractor Type Total Enrollments(Check one or more if applicable)

Month Gas and Electric Gas Only Electric Only Total

Eligible Households1 Penetration % Change

Total Residential Accounts

January N/A N/A 1,190,287 1,190,287 1,337,092 89% 0.0% 4,462,241February N/A N/A 1,181,815 1,181,815 1,332,681 89% 0.3% 4,448,769March N/A N/A 1,168,716 1,168,716 1,332,681 88% 0.0% 4,448,739April N/A N/A 1,198,585 1,198,585 1,332,580 90% 0.0% 4,468,484May N/A N/AJune N/A N/AJuly N/A N/AAugust N/A N/ASeptember N/A N/AOctober N/A N/ANovember N/A N/ADecember N/A N/A

YTD 1,198,585 1,198,585 1,332,580 89.9% 0.0% 4,468,484

CARE Table 8 - Households as of Month-EndSouthern California Edison

Through April 2020

[1] Data represents total residential electric and gas households. This includes submetered households.


Authorized 2019 Budget Current Month Expenses Expenses Since Jan. 1, 2019 % of 2019 Budget ExpensedTotal Total Total Total

PilotsCHANGES Program 525,000$ -$ 103,607$ 20%Total 525,000$ -$ 103,607$ 20%


CARE Program Table 9 - Expenditures for Pilots/CHANGES Program [1]Southern California Edison

Through April 20202020

[1] Decision 15-12-047 transitioned from CHANGES pilot to CHANGES program and funding for the effort is captured herein.

1 = Yes0 = No

Reason 800 # Not Used

1 = Yes0 = No

Reason 800 # Not Used

2018-05-02 Chinese/Cantonese

Energy Assistance Fund ApplicationEducated on Energy Efficiency/ ConservationEducated on Energy Assistance Programs

Not applicable 1Recertification and Verification Processing

0 0 1 1 0 Not Applicable 1 0 Not Applicable

2018-05-23 VietnameseHEAP/LiHeap Application AssistanceEducated on Energy Assistance Programs Not applicable 1 Data Sharing 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-22 Korean HEAP/LiHeap Application Assistance Not applicable 1 Data Sharing 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-23 Korean HEAP/LiHeap Application Assistance Not applicable 1Recertification and Verification Processing

0 0 0 1 0 Meeting with client. 0 1 Not Applicable

2018-05-23 SpanishHEAP/LiHeap Application AssistanceSet Up/Change Payment Plan Not applicable 1 Internet Enrollments 0 0 0 0 0 Meeting with client. 0 0 Not Applicable


Energy Assistance Fund ApplicationEducated on Energy Efficiency/ Conservation Not applicable 1 VRU Enrollments 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-11 SpanishMedical Baseline Application Assistance Educated on Medical Baseline Not applicable 1 Internet Enrollments 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-03 SpanishEducated on CARE/FERAChanges to Account Not applicable 1 Capitation Agency 0 0 0 0 0 Meeting with client. 1 1 Not Applicable

2018-05-15 Vietnamese

HEAP/LiHeap Application AssistanceBill EducationEducated on Energy Assistance Programs Not applicable 1 Capitation Agency 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-02 SpanishEducated on CARE/FERAChanges to Account Not applicable 1 Capitation Agency 0 0 0 1 0 Meeting with client. 0 0 Not Applicable


HEAP/LiHeap Application AssistanceBill EducationEducated on Energy Assistance Programs Not applicable 1 Special Projects 0 0 0 0 0 Meeting with client. 0 0 Not Applicable


HEAP/LiHeap Application AssistanceBill EducationEducated on Energy Assistance Programs Not applicable 1 Capitation Agency 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-04 Spanish ESAP Application Assistance Not applicable 1Internet Enrollments 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-03 English Set Up/Change Payment Plan Not applicable 1 Capitation Agency 0 0 0 0 0 Meeting with client. 0 0 Not Applicable


HEAP/LiHeap Application AssistanceEducated on Energy Efficiency/ Conservation Not applicable 1 Call Center 0 0 0 1 0 Meeting with client. 0 0 Not Applicable

2018-05-10 Samoan Set Up/Change Payment Plan Not applicable 0 Not Applicable 0 0 0 1 1 Not Applicable 0 0 Not Applicable

2018-05-08 English Set Up/Change Payment Extension Not applicable 0 Not Applicable 0 0 0 1 1 Not Applicable 0 0 Not Applicable

2018-05-14 Vietnamese HEAP/LiHeap Application Assistance Not applicable 1 Capitation Agency 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

Southern California Edison English

Energy Assistance Fund ApplicationEducated on Energy Efficiency/ Conservation Not applicable 1 Capitation Agency 0 0 0 1 0 Meeting with client. 1 0 Not Applicable

Through April 2020 0 Not applicable 1 Call Center 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-14 SpanishSet Up/Change Payment ExtensionSet Up/Change Payment Plan Not applicable 1 Call Center 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-16 Spanish Changes to Account Not applicable 1 Call Center 0 0 0 1 1 Not Applicable 0 0 Not Applicable

2018-05-30 Spanish Set Up/Change Payment Extension Not applicable 1 Capitation Agency 0 0 0 0 1 Not Applicable 0 0 Not Applicable



2018-05-14 Korean HEAP/LiHeap Application Assistance Not applicable 0 Not Applicable 0 0 0 1 0 Meeting with client. 0 0 Not Applicable

1/0/1900 0 Not applicable 1 Special Projects 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-22 Korean HEAP/LiHeap Application Assistance Not applicable 1 Special Projects 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-30 Vietnamese HEAP/LiHeap Application Assistance Not applicable 1 Call Center 0 0 0 1 0 Meeting with client. 1 0 Not Applicable

2018-05-14 Spanish ESAP Application Assistance Not applicable 1 Call Center 0 0 0 1 0 Meeting with client. 0 0 Not Applicable

2018-05-14 SpanishMedical Baseline Application Assistance Educated on Medical Baseline Not applicable 1 Call Center 0 0 0 1 0 Meeting with client. 0 0 Not Applicable


Energy Assistance Fund ApplicationEducated on Energy Efficiency/ Conservation Not applicable 1 Capitation Agency 0 0 0 0 0 Meeting with client. 1 0 Not Applicable

2018-05-18 SpanishESAP Application Assistance Educated on CARE/FERA Not applicable 1 Internet Enrollments 0 0 0 0 1 Not Applicable 0 0 Not Applicable

2018-05-23 Spanish

ESAP Application Assistance Set Up/Change Payment ExtensionSet Up/Change Payment Plan Not applicable 1 Internet Enrollments 0 0 0 0 1 Not Applicable 0 0 Not Applicable

2018-05-09 Spanish HEAP/LiHeap Application Assistance Not applicable 1 Call Center 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-15 SpanishSet Up/Change Payment ExtensionSet Up/Change Payment Plan Not applicable 1 Call Center 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-21 Vietnamese HEAP/LiHeap Application Assistance Not applicable 0 Not Applicable 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-25 Spanish Set Up/Change Payment Plan Not applicable 1 Call Center 0 0 0 0 1 Not Applicable 0 0 Not Applicable

2018-05-25 Spanish ESAP Application Assistance Not applicable 1 Capitation Agency 0 0 0 0 1 Not Applicable 0 0 Not Applicable

2018-05-16 Spanish Changes to Account Not applicable 1 Call Center 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-09 Spanish ESAP Application Assistance Not applicable 1 Call Center 0 0 1 0 0 Meeting with client. 1 0 Not Applicable


HEAP/LiHeap Application AssistanceEducated on Avoiding DisconnectionEducated on Energy Assistance Programs Not applicable 1 Data sharing 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-04-30 English Set Up/Change Payment Plan Not applicable 1 VRU Enrollments 0 0 0 1 0 Meeting with client. 0 0 Not Applicable


Energy Assistance Fund ApplicationEducated on Energy Efficiency/ ConservationEducated on Energy Assistance Programs

Not applicable 0 Not Applicable 0 0 0 1 Not Applicable 0 1 Not Applicable

2018-05-01 English HEAP/LiHeap Application Assistance Not applicable 0 Not Applicable 0 0 0 1 0 Meeting with client. 0 0 Not Applicable

2018-05-08 English Changes to Account Not applicable 1 Special Projects 0 0 0 1 0 1 Not Applicable

2018-04-17 English Energy Assistance Fund ApplicationNot applicable 0 Not Applicable 0 0 0 0 0 Meeting with client. 0 0 Not Applicable



2018-05-25 EnglishMedical Baseline Application Assistance Educated on Medical Baseline Not applicable 0 Not Applicable 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-05-04 Vietnamese HEAP/LiHeap Application Assistance Not applicable 1 Capitation Agency 0 0 0 0 0 Meeting with client. 0 0 Not Applicable


HEAP/LiHeap Application AssistanceEducated on Energy Efficiency/ Conservation Not applicable 0 Not Applicable 0 0 0 0 0 Meeting with client. 1 0 Not Applicable


HEAP/LiHeap Application AssistanceEducated on Energy Efficiency/ Conservation Not applicable 1 VRU Enrollments 0 0 0 0 0 Meeting with client. 0 0 Not Applicable



2018-05-03 Vietnamese HEAP/LiHeap Application Assistance Not applicable 1 Call Center 0 0 0 0 0 Meeting with client. 0 0 Not Applicable

2018-04-25 English HEAP/LiHeap Application Assistance Not applicable 1 Other Source 0 0 0 1 0 Meeting with client. 0 0 Not applicable2018-04-02 Mandarin Energy Assistance Fund Application Not applicable 1 Special Projects 0 0 0 1 0 Meeting with client. 1 0 Not applicable

2018-04-10 Spanish Medical Baseline Application Assistance Not applicable 1 Internet Enrollments 0 0 0 0 0 Meeting with client. 0 0 Not applicable

2018-04-27 Spanish Changes to Account Not applicable 1 Internet Enrollments 0 0 0 0 1 Not Applicable 0 0 Not applicable

Current Month Total

48 0 0 2 20 9 9 4 26

Year-to-Date Total 578 9 0 21 257 40 88 22 73

[1] Total calls placed to 800# recorded by SCE from May 1, 2018, through May 31, 2018, is 26. Data on calls per each one-on-one session not available.

Per Ravinder Mangat from the CPUC, table 10 is temporarily suspended. Southern California Edison

Through April 2020Reporting Period May 1, 2018, through May 31, 2018

Date[3]

CHANGES Participants’ self-

identified language of preference

Description of the session content identifying service provided (e.g. utility

bill assistance, utility bill dispute resolution, and other energy related

issues)[2]

Description of each contact made with

that customer’s utility until a

solution is reached.

If on CARE,Enter How Initially Enrolled

Number of Enrollment throughCHANGES CBOs' Assistance

Confirmed by IOU

Customer Receiving Assistance withBill Payment Plans (initiated or

modified)by the CHANGES CBOs.

Customer Receiving Assistance withUtility Bill Disputes, including bill

modification,by the CHANGES CBOs.

Calls to Dedicated

800 # Recorded by IOU [1]

# How Enrolled CARE

Dedicated Toll-Free Number

[2] For column C, this data was provided by CHANGES contractor, Self Help for the Elderly, via CSID. This table was edited and reformatted from its original version in order to have a more consistent appearance and format with existing SCE tables.

[3] Dates listed are one-on-one case open dates as provided by CHANGES contractor. Dates do not necessarily coincide with the date of the session.

FERA Medical Baseline #

Dedicated Toll-Free Number

#

# of Sessions

Length (Hours)4

Number of Attendees

Description of Information / Literature

ProvidedN/A Armenian Avoiding Disconnection 6 0.5 42 N/AN/A Cantonese Avoiding Disconnection 1 0.5 17 N/AN/A English Avoiding Disconnection 2 0.5 8 N/AN/A Japanese Avoiding Disconnection 1 0.5 1 N/AN/A Korean Avoiding Disconnection 1 0.5 16 N/AN/A Mandarin Avoiding Disconnection 1 0.5 4 N/AN/A Spanish Avoiding Disconnection 1 0.5 2 N/AN/A Vietnamese Avoiding Disconnection 2 0.5 31 N/AN/A Cantonese CARE/FERA and Other Assistance Programs 1 0.5 1 N/AN/A English CARE/FERA and Other Assistance Programs 8 0.5 29 N/AN/A Japanese CARE/FERA and Other Assistance Program 1 0.5 1 N/AN/A Korean CARE/FERA and Other Assistance Programs 4 0.5 157 N/AN/A Mandarin CARE/FERA and Other Assistance Programs 3 0.5 6 N/AN/A Spanish CARE/FERA and Other Assistance Programs 8 0.5 64 N/AN/A Vietnamese CARE/FERA and Other Assistance Program 2 0.5 31 N/AN/A Armenian Electric and Natural Gas Safety 6 0.5 46 N/AN/A Cantonese Electric and Natural Gas Safety 2 0.5 24 N/AN/A English Electric and Natural Gas Safety 5 0.5 18 N/AN/A Korean Electric and Natural Gas Safety 1 0.5 8 N/AN/A Mandarin Electric and Natural Gas Safety 3 0.5 7 N/A

Southern Spanish Electric and Natural Gas Safety 6 0.5 46 N/AThrough Tagalog Electric and Natural Gas Safety 3 0.5 26 N/A

N/A Vietnamese Electric and Natural Gas Safety 1 0.5 8 N/AN/A Armenian Energy Conservation 6 0.5 37 N/AN/A Cantonese Energy Conservation 2 0.5 23 N/AN/A English Energy Conservation 2 0.5 7 N/AN/A Mandarin Energy Conservation 3 0.5 10 N/AN/A Spanish Energy Conservation 3 0.5 15 N/AN/A Cambodian Gas Aggregation 1 0.5 8 Gas Aggregation HandoutN/A English Gas Aggregation 1 0.5 2 Gas Aggregation HandoutN/A Mandarin Gas Aggregation 1 0.5 1 Gas Aggregation HandoutN/A Spanish Gas Aggregation 3 0.5 32 Gas Aggregation HandoutN/A Spanish High Energy Use 1 0.5 18 High Use HandoutN/A Cantonese Level Pay Plan 1 0.5 14 N/AN/A English Level Pay Plan 1 0.5 7 N/AN/A Mandarin Level Pay Plan 1 0.5 3 N/AN/A Tagalog Level Pay Plan 1 0.5 8 N/AN/A Vietnamese Level Pay Plan 1 0.5 17 N/AN/A Arabic Understanding Your Bill 1 0.5 5 N/AN/A Armenian Understanding Your Bill 2 0.5 7 N/AN/A Cantonese Understanding Your Bill 1 0.5 15 N/AN/A English Understanding Your Bill 3 0.5 10 N/AN/A Japanese Understanding Your Bill 2 0.5 17 N/AN/A Korean Understanding Your Bill 3 0.5 25 N/AN/A Mandarin Understanding Your Bill 2 0.5 4 N/AN/A Spanish Understanding Your Bill 5 0.5 55 N/AN/A Tagalog Understanding Your Bill 2 0.5 26 N/AN/A Vietnamese Understanding Your Bill 2 0.5 35 N/A

Month Total

Year-to-Date

CARE Table 11 CHANGES Group Customer Assistance Sessions Southern California Edison

Through April 2020

Date3 Session Language

Description of Service Provided (e.g. utility bill assistance, utility bill dispute

resolution, and other energy related issues)

Session Logistics


[1] Contractor states all sessions at least 30 minutes

[2] This table was provided by CHANGES contractor, Self Help for the Elderly, via CSID. This table was edited and reformatted from its original versions in order to have a more consistent appearance and format with existing SCE tables.

[3] The numbers provided by the CHANGES contractor are for SCE and SoCal Gas combined, due to the combined service territory.

[4] On the Consumer Education Topic addendum of the Quarterly CHANGES Data Report of August 2018-October 2018, the number of attendees for: the Avoiding Disconnection course add up to 121, not the 119 shown on the report; CARE / FERA & Other Assistance Programs classes add up to 289, not 287 as shown on the report; Electric and Natural Gas Safety classes add up to 183, not 182 as shown on the report; Energy Conservation classes add up to 92, not 91 as shown on the report; Understanding Your Bill classes add up to 199, not 197 as shown on the report. Thus, the total shown on this table does not match the total on the Quarterly CHANGES Data Report of August 2018-October 2018.


STATE OF CALIFORNIA





CERTIFICATE OF SERVICE

I hereby certify that, pursuant to the Commission’s Rules of Practice and Procedure, I have this day served a true copy of MONTHLY REPORT OF SOUTHERN CALIFORNIA EDISON COMPANY (U338-E) ON LOW INCOME ASSISTANCE PROGRAMS FOR APRIL 2020 on all parties identified on the attached service list(s) A.14-11-007, et al.. Service was effected by one or more means indicated below:

☒ Transmitting the copies via e-mail to all parties who have provided an e-mail address.

☒ Placing the copies in sealed envelopes and causing such envelopes to be delivered by US Mail to the offices of the Commissioner(s) or other addressee(s).

ALJ Ava N. Tran California Public Utilities Commission Division of Administrative Law Judges 505 Van Ness Avenue San Francisco, CA 94102

Executed this May 21, 2020, at Rosemead, California.

/s/ Karen Abarca________________ Karen Abarca SOUTHERN CALIFORNIA EDISON COMPANY

2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California 91770

CPUC Home

CALIFORNIA PUBLIC UTILITIES COMMISSIONService Lists

PROCEEDING: A1411007 - EDISON - FOR APPROVA FILER: SOUTHERN CALIFORNIA EDISON COMPANY LIST NAME: LIST LAST CHANGED: MAY 18, 2020

Download the Comma-delimited File About Comma-delimited Files

Back to Service Lists Index

Parties

CARMELITA L. MILLER MICHAEL RIGNEY LEGAL COUNSEL SVP OF CLIENT SOLUTIONS THE GREENLINING INSTITUTE ENERGYSAVVY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, AA 00000 FOR: THE GREENLINING INSTITUTE FOR: ENERGYSAVVY

NOEL OBIORA RODNEY WILLIAMS ATTORNEY EVP NORTH AMERICA CPUC EMBERTEC USA, LLC EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000 FOR: CAL ADVOCATES (PUBLIC ADVOCATES FOR: EMBERTEC USA, LLC OFFICE) FORMERLY THE OFFICE OF RATEPAYER ADVOCATES (ORA)

CHARLES HARAK EDWARD L. HSU STAFF ATTORNEY SR COUNSEL - REGULATORY NATIONAL CONSUMER LAW CENTER SAN DIEGO GAS & ELECTRIC COMPANY 7 WINTHROP SQUARE, 4TH FLOOR 555 WEST 5TH STREET, GT14E7 BOSTON, MA 02110-1245 LOS ANGELES, CA 90013 FOR: NATIONAL CONSUMER LAW CENTER FOR: SAN DIEGO GAS & ELECTRIC COMPANY (SDG&E)

SHAWANE L. LEE DANIEL DOUGLASS SR. COUNSEL ATTORNEY SOUTHERN CALIFORNIA GAS COMPANY DOUGLASS & LIDDELL 555 WEST 5TH STREET, GT14E7 4766 PARK GRANADA, SUITE 209

Page 1 of 12CPUC - Service Lists - A1411007

5/21/2020https://ia.cpuc.ca.gov/servicelists/A1411007_82757.htm

LOS ANGELES, CA 90013 CALABASAS, CA 91302 FOR: SOUTHERN CALIFORNIA GAS COMPANY FOR: NEST LABS, INC.

ALLAN RAGO ANGELA WHATLEY QUALITY CONSERVATION SERVICES SR. ATTORNEY 4751 ARROW HIGHWAY SOUTHERN CALIFORNIA EDISON COMPANY MONTCLAIR, CA 91763 2244 WALNUT GROVE AVE. / PO BOX 800 FOR: ENERGY EFFICIENCY COUNCIL ROSEMEAD, CA 91770 FOR: SOUTHERN CALIFORNIA EDISON COMPANY

LAURI WALKER LISA SCHMIDT CENTER FOR SUSTAINABLE ENERGY HOME ENERGY ANALYTICS 9325 SKY PARK COURT, STE. 100 13061 BYRD LANE SAN DIEGO, CA 92123 LOS ALTOS, CA 94022 FOR: CENTER FOR SUSTAINABLE ENERGY FOR: HOME ENERGY ANALYTICS (HEA)

EDDIE AHN HAYLEY GOODSON EXEC. DIRECTOR STAFF ATTORNEY BRIGHTLINE DEFENSE PROJECT THE UTILITY REFORM NETWORK 1028A HOWARD ST. 785 MARKET ST., STE. 1400 SAN FRANCISCO, CA 94103 SAN FRANCISCO, CA 94103 FOR: BRIGHTLINE DEFENSE PROJECT FOR: THE UTILITY REFORM NETWORK

ALEXIS CURETON STEPHANIE WANG CLEAN ENERGY & EQUITY ADVOCATE POLICY DIR NATURAL RESOURCES DEFENSE COUNCIL CALIFORNIA HOUSING PARTNERSHIP 111 SUTER ST., 21ST FL. 369 PINE STREET, STE. 300 SAN FRANCISCO, CA 94104 SAN FRANCISCO, CA 94104 FOR: NATURAL RESOURCES DEFENSE COUNCIL FOR: CALIFORNIA HOUSING PARTNERSHIP

CHARLIE BUCK JILL N. JAFFE MGR. MARKET & REGULATORY AFFAIRS NOSSAMAN LLP ORACLE / OPOWER 50 CALIFORNIA STREET, 34TH FLOOR WEST DIVISION SAN FRNACISCO, CA 94111 680 FOLSOM STREET, 3RD FLOOR FOR: CALIFORNIA WATER ASSOCIATION SAN FRANCISCO, CA 94107 FOR: OPOWER

DARREN ROACH GREG WIKLER PACIFIC GAS AND ELECTRIC COMPANY EXE. DIR 77 BEALE STREET / PO BOX 7442, MC B30A CA EFFICIENCY + DEMAND MGMT. COUNCIL SAN FRANCISCO, CA 94120 1111 BROADWAY, STE. 300 FOR: PACIFIC GAS AND ELECTRIC COMPANY OAKLAND, CA 94607 FOR: CA EFFICIENCY + DEMAND MANAGEMENT COUNCIL

MELISSA W. KASNITZ MICHAEL CALLAHAN LEGAL DIR REGULATORY COUNSEL CENTER FOR ACCESSIBLE TECHNOLOGY MARIN CLEAN ENERGY 3075 ADELINE STREET, STE. 220 1125 TAMALPAIS AVENUE BERKELEY, CA 94703 SAN RAFAEL, CA 94901 FOR: CENTER FOR ACCESSIBLE TECHNOLOGY FOR: MARIN CLEAN ENERGY

BRAD HEAVNER LAURA FERNANDEZ



POLICY DIR ATTORNEY CALIFORNIA SOLAR & STORAGE ASSOCIATION BRAUN BLAISING SMITH WYNNE, P.C. 1107 9TH ST., SUITE 820 915 L STREET, STE 1480 SACRMENTO, CA 95814 SACRAMENTO, CA 95814 FOR: CALIFORNIA SOLAR ENERGY INDUSTRIES FOR: CITY OF LANCASTER ASSOCIATION

MARCO LIZZARAGA SCOTT BLAISING LA COOPERATIVA CAMPESINA DE CALIFORNIA COUNSEL 1107 9TH STREET, STE.420 BRAUN BLAISING MCLAUGHLIN & SMITH, P.C. SACRAMENTO, CA 95814 915 L STREET, SUITE 1480 FOR: PROTEUS INC. AND LA COOPERATIVE SACRAMENTO, CA 95814 CAMPESINA DE CALIFORNIA FOR: CITY OF LANCASTER

JAMES L. HODGES DAVID SCRIBNER 1069 45TH STREET CHIEF COUNSEL SACRAMENTO, CA 95819 DEPT OF COMMUNITY SERVICES & DEVELOPMENT FOR: THE EAST LOS ANGELES COMMUNITY 2389 GATEWAY OAKS DR., STE. 100 UNION (TELACU); THE MARAVILLA SACRAMENTO, CA 95833 FOUNDATION; THE ASSOCIATION OF FOR: DEPARTMENT OF COMMUNITY SERVICES CALIFORNIA COMMUNITY AND ENERGY AND DEVELOPMENT (CSD) SERVICES (ACCES)

Information Only

ALLEN FERNANDEZ SMITH ANDREW STEINBERG PACIFIC GAS & ELECTRIC COMPANY SOUTHERN CALIFORNIA GAS COMPANY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

ARLEEN NOVOTNEY BRANDON RIDLEY ACCESS / SCF PACIFIC GAS & ELECTRIC COMPANY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

BRETT SEARLE CAROLINE CHEN SR. BUSINESS ANALYST - PRICING PRODUCTS STATWIZARDS LLC PACIFIC GAS AND ELECTRIC COMPANY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

CASE COORDINATION CHARLIE TOLEDO PACIFIC GAS AND ELECTRIC COMPANY DIRECTOR EMAIL ONLY SUSCOL INTERTRIBAL COUNCIL EMAIL ONLY, CA 00000 EMAIL O NLY EMAIL ONLY, CA 00000 FOR: LIOB MEMBER

CORINNE M. SIERZANT DAVID HUANG SOUTHERN CALIFORNIA GAS COMPANY LEGAL FELLOW EMAIL ONLY THE GREENLINING INSTITUTE EMAIL ONLY, CA 00000 EMAIL ONLY EMAIL ONLY, CA 00000



DAVID READMAN DENNIS W. GUIDO EMAIL ONLY EXECUTIVE V.P. - CORPORATE RELATIONS EMAIL ONLY, CA 00000 STAPLES & ASSOCIATES EMAIL ONLY EMAIL ONLY, CA 00000

ELSIA GALAWISH EVELYN LOPEZ EMAIL ONLY PACIFIC GAS AND ELECTRIC COMPANY EMAIL ONLY, AA 00000 EMAIL ONLY EMAIL ONLY, CA 00000

FABIOLA LAO GRACE PERALTA CENTER FOR SUSTAINABLE ENERGY RESIDENTIAL PROGRAM MANAGER EMAIL ONLY MCE CLEAN ENERGY EMAIL ONLY, CA 00000 EMAIL ONLY EMAIL ONLY, CA 00000

JACK F. PARKHILL JANA KOPYCIOK-LANDE EMAIL ONLY SR. POLICY ANALYST EMAIL ONLY, CA 00000 MARIN CLEAN ENERGY EMAIL ONLY EMAIL ONLY, CA 00000

JASON WIMBLEY JOSELITO ATILIO HERNANDEZ DEPT OF COMMUNITY SRVCS & DEVELOPMENT IDEATE CALIFORNIA EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000 FOR: LIOB MEMBER FOR: LIOB MEMBER

JOSEPH LANDE JYOTHI M. MUSUNURI CUSTOMER PERGRAMS MANAGER, MCE PACIFIC GAS AND ELECTRIC COMPANY MCE CLEAN ENERGY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

KAVYA BALARAMAN LARRY GROSS STAFF WRITER / REPORTER COALITION FOR ECONOMIC SURVIVAL CALIFORNIA ENERGY MARKETS EMAIL ON LY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000 FOR: LIOB MEMBER

LISA LONG LISA MCNALLY PACIFIC GAS AND ELECTIRC OCMPANY PACIFIC GAS AND ELECTRIC COMPANY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

LOURDES MEDINA LUJUANA MEDINA DOLORES HUERTA FOUNDATION SOCALGAS EMAIL ONLY EMAIL ONLY EMAIL ONLY, AA 00000 EMAIL ONLY, CA 00000

MARIL PITCOCK MARY O'DRAIN



PACIFIC GAS AND ELCTRIC COMPANY PACIFIC GAS & ELECTRIC COMPANY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

MAURICIO BLANCO MCE REGULATORY JHC, INC. MARIN CLEAN ENERGY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

MIKE GLASS NIKOLE PRODOUZ PACIFIC GAS AND ELECTRIC COMPANY PACIFIC GAS & ELECTRIC COMPANY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

ORTENSIA LOPEZ PATRICIA WATTS EL CONCILIO OF SAN MATEO COUNTY FCI MANAGEMENT CONSULTANTS EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000 FOR: LIOB MEMBER FOR: LIOB MEMBER

PERLA BARRIENTOS REGULATORY CLERK SR PROGRAM MGR. BRAUN BLAISING SMITH WYNNE, PC PACIFIC GAS AND ELECTRIC COMPANY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

ROBERTO DEL REAL RONNALYN BORDON MAROMA ENERGY SERVICES PACIFIC GAS AND ELECTRIC COMPANY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

SHALINI SWAROOP TINA NGUYEN REGULATORY & LEGISLATIVE COUNSEL PACIFIC GAS & ELECTRIC COMPANY MARIN CLEAN ENERGY EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

VIDHYA PRABHAKARAN MRW & ASSOCIATES, LLC ATTORNEY EMAIL ONLY DAVIS WRIGHT & TREMAINE, LLP EMAIL ONLY, CA 00000 EMAIL ONLY EMAIL ONLY, CA 00000

KELLY CRANDALL ALAN WORK UPLIGHT EVOLVE TECHNOLOGIES, LLC 2850 55TH STREET STE 100 15354 N 83RE WAY BOULDER, CO 80301 SCOTTSDALE, AZ 85260

BRENDA RODRIGUEZ-SANDLER DAISIE M. CRISTOBAL SANCHEZ SOUTHERN CALIFORNIA GAS COMPANY SR. MARKET ADVISOR 555 W. 5TH STREET SOUTHERN CALIFORNIA GAS COMPANY LOS ANGELES, CA 90013 CARE AND ESA OUTREACH 555 W. 5TH ST. GCT 20B9



LOS ANGELES, CA 90013

DAVID CANTRELL DAVID KIM SR. CUSTOMER PROGRAMS ADVISOR SOUTHERN CALIFORNIA GAS COMPANY SOUTHERN CALIFORNIA GAS COMPANY 555 WEST 5TH STREET 555 WEST FIFTH STREET LOS ANGELES, CA 90013 LOS ANGELES, CA 90013

ELIZABETH BAIRES EMMA PONCO REGULATORY MGR SOUTHERN CALIFORNIA GAS COMPANY SOUTHERN CALIFORNIA GAS COMPANY 555 WEST 5TH STREET 555 W. FIFTH ST., GT14D6 LOS ANGELES, CA 90013 LOS ANGELES, CA 90013 FOR: SOUTHERN CALIFORNIA GAS COMPANY

ERIN PALERMO GILLIAN WEAVER SOUTHERN CALIFORNIA GAS COMPANY CALIF PUBLIC UTILITIES COMMISSION 555 W 5TH STREET ENERGY EFFICIENCY BRANCH LOS ANGELEES, CA 90013 320 West 4th Street Suite 500 Los Angeles, CA 90013

JOSEPH MOCK KAPIL KULKARNI REGULATORY CASE MGR. CALIF PUBLIC UTILITIES COMMISSION SOUTHERN CALIFORNIA GAS COMPANY ENERGY EFFICIENCY BRANCH 555 WEST 5TH ST., STE 1400, GT14D6 320 West 4th Street Suite 500 LOS ANGELES, CA 90013 Los Angeles, CA 90013

KAREN MAR KIM SIDES POLICY LEAD SOUTHERN CALIFORNIA GAS COMPANY SOUTHERN CALIFORNIA GAS COMPANY 555 W. FIFTH STREET, GT19A7 555 W. 5TH ST. LOS ANGELES, CA 90013 LOS ANGELES, CA 90013

PAMELA WU REGINA LUGANI REGULATORY CASE MGR. MANAGER, PROGRAM LEVERAGING GRP SOUTHERN CALIFORNIA GAS COMPANY SOUTHERN CALIFORNIA GAS COMPANY 555 W. FIFTH STREET, GT14D6 555 WEST FIFTH STREET, GT-2089 LOS ANGELES, CA 90013 LOS ANGELES, CA 90013

RONALD VAN DER LEEDEN SUSAN HERRSCHAFT DIR. - REGULATORY AFFAIRS SOUTHERN CALIFORNIA GAS COMPANY SOUTHERN CALIFORNIA GAS COMPANY 555 W. 5TH STREET 555 W. FIFTH STREET, GT14D6 LOS ANGELES, CA 90013 LOS ANGELES, CA 90013

GREGORY HEALY CARLOS A. H. VAQUERANO REGULATORY CASE MGR. EXECUTIVE DIR. SOUTHERN CALIFORNIA GAS COMPANY SALVADORAN AMERICAN LEADERSHIP 555 WEST FIFTH STREET, GT14D6 1625 WEST OLYMPIC BLVD. LOS ANGELES, CA 90013-1011 LOS ANGELES, CA 90015 FOR: SALVADORAN AMERICAN LEASDERSHIP AND EDUCATIONAL FUND (SALEF)



ANNE ARQUIT NIEDERBERGER ANDREA TOZER VP MARKET DEVELOPMENT DIR & MANAGING ATTORNEY ENERVEE SOUTHERN CALIFORNIA EDISON COMPANY 10000 WASHINGTON BLVD 2244 WALNUT GROVE AVE. G.O.1, RM. 348H CULVER CITY, CA 90232 ROSEMEAD, CA 91770 FOR: ENERVEE FOR: SOUTHERN CALIFORNIA EDISON COMPANY

CASE ADMINISTRATION ELIZABETH B. GOMEZ SOUTHERN CALIFORNIA EDISON COMPANY SR. ADVISOR 2244 WALNUT GROVE AVENUE, ROOM 370 SOUTHERN CALIFORNIA EDISON COMPANY ROSEMEAD, CA 91770 8631 RUSH STREET ROSEMEAD, CA 91770

EUGENE AYUYAO GODOFREDO S. DE VERA III SR MGR - CUSTOMER PROGRAMS & SRVCS REGULATORY SOUTHERN CALIFORNIA EDISON COMPANY SOUTHERN CALIFORNIA EDISON COMPANY 1515 WALNUT GROVE 8631 RUSH STREET ROSMEAD, CA 91770 ROSEMEAD, CA 91770

LAUREN P. GOSCHKE LISA MAU ATTORNEY POLICY / REGULATORY AFFAIRS SOUTHERN CALIFORNIA EDISON COMPANY SOUTHERN CALIFORNIA EDISON 2244 WALNUT GROVE AVE. / PO BOX 800 2244 WALNUT GROVE AVE. ROSEMEAD, CA 91770 ROSEMEAD, CA 91770

MICHAEL TOMLIN DONALD KELLY SOUTHERN CALIFORNIA EDISON COMPANY EXE. DIRECTOR 2244 WALNUT GROVE AVENUE UTILITY CONSUMERS' ACTION NETWORK ROSEMEAD, CA 91770 3405 KENYON ST., STE. 401 SAN DIEGO, CA 92110

JEFFREY T. LINAM ALANA N. HAMMER DIR OF FINANCE REGULATORY CASE MGR CALIFORNIA AMERICAN WATER SAN DIEGO GAS & ELECTRIC COMPANY 1033 B AVENUE, SUITE 200 8326 CENTURY PARK COURT CP32F CORONADO, CA 92118 SAN DIEGO, CA 92123

ANNLYN M. FAUSTINO BRANDI TURNER REGULATORY CASE ANALYST & SUPPORT SAN DIEGO GAS & ELECTRIC COMPANY SDG&E/SCGC 8335 CENTURY PARK CT 8330 CENTURY PARK COURT, CP31E SAN DIEGO, CA 92123 SAN DIEGO, CA 92123

BRIAN DUNCAN BRITTNEY L. LEE SAN DIEGO GAS & ELECTRIC COMPANY REGULATORY CASE ADMIN. 8326 CENTURY PARK CT., CP62A SAN DIEGO GAS & ELECTRIC COMPANY SAN DIEGO, CA 92123 8330 CENTURY PARK COURT, CP32F SAN DIEGO, CA 92123

LISA DAVIDSON MICHELLE SOMERVILLE SAN DIEGO GAS AND ELECTRIC COMPANY CASE MGR - REGULATORY 8335 CENTURY PARK COURT, CP32A SAN DIEGO GAS & ELECTRIC COMPANY SAN DIEGO, CA 92123 8330 CENTURY PARK COURT, CP 32F SAN DIEGO, CA 92123



REBECCA HANSSON ROLAND G MOLLEN SENIOR ATTORNEY SAN DIEGO GAS & ELECTRIC COMPANY SAN DIEGO GAS & ELECTRIC COMPANY 8690 BALBOA AVE 8330 CENTURY PARK, CP 32D SAN DIEGO, CA 92123 SAN DIEGO, CA 92123

SARA NORDIN CENTRAL FILES RESIDENTIAL CUSTOMER PROGRAMS MANAGER SAN DIEGO GAS & ELECTRIC COMPANY SAN DIEGO GAS & ELECTRIC COMPANY 8330 CENTURY PARK CT, CP31-E 8335 CENTURY PARK COURT, CP12E SAN DIEGO, CA 92123-1530 SAN DIEGO, CA 92123

SHEILA LEE NOLA HASTINGS SR. POLICY ADVISOR HASTINGS & CO., INC. SAN DIEGO GAS & ELECTRIC COMPANY 21520 YORBA LINDA BLVD., G518 8335 CENTURY PARK COURT, CP 12H YORBA LINDA, CA 92886 SAN DIEGO, CA 92123-1569

CYNTHIA BRUNO ILANA PARMER MANDELBAUM RICHARD HEATH & ASSOCIATES, INC. DEPUTY COUNTY COUNSEL 590 W. LOCAST AVENUE, SUITE 103 SAN MATEO COUNTY COUNSEL'S OFFICE FRESNO, CA 93650 400 COUNTY CENTER, 6TH FLOOR REDWOOD CITY, CA 94063

MATTHEW J. SANDERS MARGARET V. TIDES DEPUTY COUNTY COUNSEL DEPUTY COUNTY COUNSEL SAN MATEO COUNTY COUNSELâ€™S OFFICE SAN MATEO COUNTY 400 COUNTY CENTER, 6TH FL 400 COUNTY CENTER, 6TH FL. REDWOOD CITY, CA 94063 REDWOOD CITY, CA 94063-1662 FOR: PENINSULA CLEAN ENERGY AUTHORITY FOR: ON BEHALF OF PENINSULA CLEAN ENERGY AUTHORITY

ERICA PETROFSKY JASON SYMONDS CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION ELECTRICITY PRICING AND CUSTOMER PROGRAM ENERGY EFFICIENCY BRANCH AREA AREA 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

LEUWAM TESFAI MARY CLAIRE EVANS CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION COMMISSIONER SHIROMA COMMISSIONER SHIROMA ROOM 5137 AREA 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

MEGAN YOUNG NATHAN POON CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION COMMUNICATIONS AND WATER POLICY BRANCH ADMINISTRATIVE LAW JUDGE DIVISION AREA ROOM 5013 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214



STANLEY KUAN LARA ETTENSON CALIF PUBLIC UTILITIES COMMISSION DIR - CA EE POLICY ELECTRICITY PRICING AND CUSTOMER PROGRAM NATURAL RESOURCES DEFENSE COUNCIL AREA 111 SUTTER ST., 21ST FL. 505 VAN NESS AVENUE SAN FRANCISCO, CA 94104 SAN FRANCISCO, CA 94102-3214

MARIA STAMAS SRINIDHI S. KUMAR NATURAL RESOURCES DEFENSE COUNCIL PROGRAM MGR. 111 SUTTER STREET, 21ST FL. CALIFORNIA HOUSING PARTNERSHIP SAN FRANCISCO, CA 94104 369 PINE STREET, STE. 300 SAN FRANCISCO, CA 94104

CHRIS MCROBERTS JULIA HANISH PACIFIC GAS AND ELECTRIC COMPANY REGULATORY AFFAIRS 77 BEALE STREET, MC B23A PACIFIC GAS AND ELECTRIC COMPANY SAN FRANCISCO, CA 94105 77 BEALE ST., MC B23A. RM 2364 SAN FRANCISCO, CA 94105

NEIL SINGH PAOLA BENASSI PACIFIC GAS AND ELECTRIC COMPANY PACIFIC GAS AND ELECTRIC COMPANY EMAIL ONLY 77 BEALE STREET, MC B9A EMAIL ONLY, CA 94105 SAN FRANCISCO, CA 94105

REBECCA MARTINEZ SHIRLEY WOO PROGRAM MANAGER PACIFIC GAS & ELECTRIC COMPANY PACIFIC GAS AND ELECTRIC COMPANY 77 BEALE STREET, B30A LOW INCOME PROGRAMS DELIVERY & EXECUTION SAN FRANCISCO, CA 94105 245 MARKET STREET, SUITE 724D SAN FRANCISCO, CA 94105

VIKTORIYA MALKINA MEGHAN DEWEY COORDINATOR - REGULATORY PROSPER CLEAN ENERGY PACIFIC GAS AND ELECTRIC COMPANY 775 POST STREET SUITE 207 77 BEALE STREET, MC B23A SAN FRANCISCO, CA 94109 SAN FRANCISCO, CA 94105

MARTIN A. MATTES ALEJANDRA M. CUNNINGHAM ATTORNEY TRANSCENDENT ENERGY, LLC NOSSAMAN LLP 2298 FULTON STREET 50 CALIFORNIA STREET, 34TH FL. SAN FRANCISCO, CA 94117 SAN FRANCISCO, CA 94111

CALIFORNIA ENERGY MARKETS PATRICIA LANDRY 425 DIVISADERO ST., SUITE 303 REGULATORY AFFAIRS SAN FRANCISCO, CA 94117 PACIFIC GAS & ELECTRIC COMPANY PO BOX 770000, MC B9A SAN FRANCISCO, CA 94177

RICK COUNIHAN SERJ BERELSON NEST LABS, INC. MGR - REG & GOV'T AFFAIRS 3400 HILLVIEW AVENUE NEST LABS, INC PALO ALTO, CA 94304 3400 HILLVIEW AVE.



PALO ALTO, CA 94304

ANNA SOLORIO JENNIFER K. BERG DIR BAYREN PROGRAM MANAGER COMMUNITY HOUSING OPPORTUNITIES CORP ASSOCIATION OF BAY AREA GOVERNMENTS 5030 BUSINESS CENTER DR., STE 260 101 - 8TH STREET FAIRFIELD, CA 94534 OAKLAND, CA 94607 FOR: COMMUNITY HOUSING OPPORTUNITIES CORP (CHOC), ENERGY EFFICIENCY COUNCIL

SUSAN E. WALTERS BENITO DELGADO-OLSON SVP K TO COLLEGE CALIFORNIA EMERGING TECHNOLOGY FUND 7730 PARDEE LANE 414 13TH ST., STE 200B OAKLAND, CA 94621 OAKLAND, CA 94610

NATHANIEL MALCOLM STEPHANIE CHEN POLICY COUNSEL SR. POLICY COUNSEL MARIN CLEAN ENERGY MARIN CLEAN ENERGY 1125 TAMALPAIS AVE. 1125 TAMPALPAIS AVENUE SAN RAFAEL, CA 94901 SAN RAFAEL, CA 94901 FOR: MARIN CLEAN ENERGY

ANNE ARQUIT NIEDERBERGER ROBERT CASTANEDA POLICY SOLUTIONS PROTEUS, INC. 218 FOSS CREEK CIRCLE 1830 N. DINUBA BLVD. HEALDSBURG, CA 95448 VISALIA, CA 95814

TOVAH TRIMMING ROBERT RIDGLEY CALIF PUBLIC UTILITIES COMMISSION ENERGY COMMISSION SPECIALIST I LEGAL DIVISION CALIFORNIA ENERGY COMMISSION 300 Capitol Mall 1516 NINTH STREET, MS-26 Sacramento, CA 95814 SACRAMENTO, CA 95814-5512 FOR: PUBLIC ADVOCATES OFFICE

TIFFANY MATEO CATHIE ALLEN MECHANICAL ENGINEER DIR - REGULATORY AFFAIRS CALIFORNIA ENERGY COMMISSION PACIFICORP BLDG & COMPLIANCE OFFICE, EFFICIENCY DIV 825 NE MULTNOMAH ST., STE 300 1516 NINTH STREET, MS-26 PORTLAND, OR 97232 SACRAMENTO, CA 95814-5512

MARISA DECRISTOFORO PACIFICORP 825 NE MULTNOMAH STREET, SUITE 800 PORTLAND, OR 97232

State Service

MARTHA GUZMAN ACEVES RAVINDER MANGAT OFFICE OF COMMISSIONER GUZMAN ACEVES EPP BRANCH - PROCUREMENT CPUC - EXEC. DIV. CALIFORNIA PUBLIC UTILITIES COMMISSION EMAIL ONLY EMAIL ONLY



EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000

TORY FRANCISCO ALEXANDER COLE CALIFORNIA PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION ENERGY DIVISION - RESIDENTIAL PROGRAMS MARKET STRUCTURE, COSTS AND NATURAL GAS EMAIL ONLY AREA EMAIL ONLY, CA 00000 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214

ALICE GLASNER ALISON LABONTE CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION PROCUREMENT STRATEGY AND OVERSIGHT BRANC ENERGY DIVISION AREA AREA 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

ANA M. GONZALEZ AVA N. TRAN CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION ADMINISTRATIVE LAW JUDGE DIVISION ADMINISTRATIVE LAW JUDGE DIVISION ROOM 2106 ROOM 5041 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

JAMIE ORMOND JEANNE MCKINNEY CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION EXECUTIVE DIVISION ADMINISTRATIVE LAW JUDGE DIVISION AREA ROOM 5015 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

KARL STELLRECHT LISA PAULO CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION ELECTRICITY PLANNING & POLICY BRANCH ENERGY EFFICIENCY BRANCH AREA AREA 4-A 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

MARNA ANNING SANDY GOLDBERG CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION UTILITY & PAYPHONE ENFORCEMENT BRANCH COMMISSIONER RECHTSCHAFFEN AREA ROOM 5202 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

SARAH LERHAUPT SEAN A. SIMON CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION ENERGY EFFICIENCY BRANCH COMMISSIONER RECHTSCHAFFEN AREA ROOM 5201 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

SHANNON O'ROURKE SYREETA GIBBS CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION PRESIDENT BATJER ENERGY EFFICIENCY BRANCH



AREA 4-A AREA 4-A 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214

JAMES RALPH GENESIS TANG CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION PRESIDENT BATJER ENERGY EFFICIENCY BRANCH 300 Capitol Mall 180 Promenade Circle, Suite 115 Sacramento, CA 95814 Sacramento, CA 95834

KEVIN S. NAKAMURA CALIF PUBLIC UTILITIES COMMISSION UTILITY AUDITS BRANCH 180 Promenade Circle, Suite 115 Sacramento, CA 95834

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· BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA Application of Southern California Edison Company (U 338-E) for Approval of its Energy Savings Assistance and