BeeBuzzCustomer Service Charter

External Customer Service

ServicesOur aim is to provide our customers with the best possible service, ensuring your happiness throughout your time spent with us.

When you choose to commit with SIMWEN we promise to:

* Respond and assist you to fulfil your needs.

* Treat you fairly and professionally at all times

* Make the time you require to give any advice

* Go out of our way to meet, email or call if you need to contact us

* Use the feedback form to improve our services

* Provide a caring environment ensuring customers feel welcome

FeedbackHere at BeeBuzz, we value your opinion. We would like to hear your opinions of us and the services we provide. We would also like to hear from you, any suggestions you may have to better our services.

We would also like to hear from you if you have any queries, comments or complaints! Please contact via the contact details below:•Write feedback too us …

25 Aberdeen StreetNORTHBRIDGE WA 6003

•Call customer service centre … (08) 9427 1629

•Online services Feedback …http://beebuzz.wikispaces.com/Customer+Feedback+Form

•Email us … jenny.williams@central.wa.edu.au or rebecca.molloy@central.wa.edu.au

We are sure that your complaints and comments will be dealt with in a professional, collected manner and look forward to hearing from you.

Your privacy will always be respected and valued after contacting BeeBuzz.Thank you for your time

Internal Customer Service

ServicesIt is essential that we treat our customers how we would expect to be treated by others. We must:

* Always have a polite manner

* Ensure customers are happy and enjoy their time here at SIMWEN with us

* Have patience with customers and other employees

* Take in feedback, find your development areas and improve

* Be willing to assist clients at all times

We must always remember we are representing SIMWEN, therefore must present ourselves professionally and efficiently!

FeedbackBeeBuzz values SIMWEN staff greatly as they guide them through their learning. In turn, we value your opinions and would like to hear any suggestions, queries, questions or comments you have via the contacts below.

Email the Human Resource officers, Jenny or Rebecca …

jenny.williams@central.wa.edu.au rebecca.molloy@central.wa.edu.au

Call …

Jenny: (08)9427 1180Rebecca: (08) 9427 1269