Becoming the Excellent LeaderYour Staff Needs

Agenda

• What staff want

• Great leadership simplified

• Clear purpose and focus

• Trust, delegation, job expectations

• Leading others (candidness and courage)

• Personal Plan of Action

1.Appreciation2.Respect3.Trust4.Individual Growth5.Good Boss6.Compatible Co-workers7.Compatible Culture8.A sense of PurposeHR Daily Advisor

What DO staff want?

Job-Interest AlignmentManager QualityCoworker QualityPeople ManagementRespectCollegial Work Environment

Forbes, 12/2011

1.Purpose - a chance to make a difference2.Goals3.Responsibilities4.Autonomy5.Flexibility6.Attention7.Opportunity to create/be innovative8.Open-mindedness9.Transparency10.Compensation

Inc. Magazine 8/2010

1. "good fit" in the organization2. clear about their job3. managers’ support and roadblock removal4. feel valued5. be part of something inspiring

allthingsworkplace.com

• Tell me my role, what to do, the rules of the game• Discipline my coworker who is out of line• Get me excited (company, product, job)

• Praise me• Don’t frustrate me (no temper, consistency & follow-

through)• Give me some autonomy• Be decisive; take action, stick with it

(with staff and direction)Harvard Business Review

Operational Leadership

Organizational Leadership

Self Leadership

Adapted from Great Leadership by Antony Bell

Great Execution • Organize and Do (low frustration)• Trust and delegate, follow through

Set the Direction • Vision & Purpose• Strategic distinction

Be the Right Example• Trustworthy (do what you say)• Self-aware & self-managed

Great leadership defined (What “our staff” want)

Serve People • Develop Team• Create

Autonomy

People Leadership

Clear Purpose

Organizational Leadership: Provide Direction

http://www.youtube.com/watch?v=fMOlfsR7SMQ

How to Behave

Where We are Headed: How to Get

There

Clear purpose and focus

Key Strategies

Core Values

Purpose

WHY?How?What?

Clear purpose and focus

How Core values are…

Clear purpose and focus

how we “show up” every day

a guide for decisions

Your most basic guiding principles

Values

Self-sufficiencyFulfillment

Wealth

Compassion

Achievement

ResponsibilityHonesty

Respect

Competence

Perfection

Creativity

Hard Work

Family

drive your action and decision-making• morality & ethics• what you value most• fundamental principles and tenets what

is important in both business and life• philosophy of business and of life

Provides a basis for…

Setting expectations for behavior

Values of the business

Defines your personality or culture

Hiring right

Making staff changes

Key Strategies: your basic business plan

Answers these questions:What creates business success for us?What differentiates us from our competitors?Who is our target customer?How do we add value?

Tells your staff “what” to doWho to serveWhat to do to add value or create distinctionWhat are the priorities for action(Also, what not to do)

Operational Leadership

People Leadership

Self Leadership

Organizational Leadership

One frustration of your staff?

Why isn’t this solved?

Great Execution •Organize and Do (low frustration)•Delegate!(follow through)

What will you do to make sure this gets solved?

Great Execution •Organize and Do (low frustration)•Delegate!(follow through)

1 THING to create greater success for your shop

To whom can you delegate this?

1 THING you could delegate

What is it that people want? Organizational LeadershipOperational Leadership

• Tell me my role, what to do, the rules of the game• Give me great coworkers• Get me excited (company, product, job)

• Praise me• Don’t frustrate me (consistency, follow-through, )

• Give me some autonomy• Be decisive; take action, stick with it

Harvard Business Review

People Leadership

• Give me great coworkers • Praise me• Give me some autonomy

What is necessary in order to

Operational Leadership

People Leadership

Self Leadership

Organizational Leadership

Be the Right Example•Trustworthy (do what you say)•Hear feedback and make changes•Self-aware & self-managed

With your partner… what have others told you

or what you know about yourself

• I always do what I say (without prompting)• When I hear feedback, I welcome it and make changes• I am aware of my strengths/weaknesses, and I manage

my triggers

REGARDING

Self Assessment:

My area of strength is__________________________

My area of weakness is_________________________

The one thing (action) I will do to provide this is______________________________

The one thing my staff wants from me that I’m not doing or providing is __________________________

Questions?

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