Becoming an Intelligent Enterprise to Make Money Out of Data€¦ · •Social media •Weather •Geospatial information •Internet of Things (IoT) •Sensory data •Images •Video

PUBLIC

Shailendra Kumar, Chief Evangelist, SAP

October 10, 2018

Becoming an Intelligent Enterprise to

Make Money Out of Data

2PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Changing Times


The Digital Era is evolving into The Intelligence Era

ENABLING TECHNOLOGIES

CUSTOMER VALUE CREATION

• Mobile & Smartphone ubiquity

• Cloud Computing• Social Networks• Big Data

Cloud, Mobile & Big Data2000s - 2010s

Digital Transformation

• Widespread PC adoption• Broadband Internet• ERP and business process

technologies

Client Server & Internet1990s - 2000s

Business Process Automation

Mainframe & PCs1960s – 1980s

• Transistors & silicon revolution

• Large scale Mainframe Computing adoption

• Emergence of PC’s• Plant floor automation

Industrial Automation

• Machine learning (ML) and artificial intelligence (AI)

• Internet of things (IoT) and distributed computing

• Blockchain

Intelligent Technologies2010s - 2020s

Intelligent Enterprise


The ability of a machine, to facilitate interactions with humans & machines, by utilising unstructured,

semi-structured or structured data. The process also involves the application of self-learning or

machine learning models for predicting outcomes beforehand

Hu

ma

n In

tera

cti

on

s

Structured Data

Semi-Structured

Data

UnStructured Data

Ma

chin

e L

ea

rnin

g

Bringing it all together

Data Center


Motor accident can cause a lot of grief and claiming process can be scary

Weeks to Examine / Manual Process

Policy Holder meets with an

accident

Calls the Call Center, waits

in the Call Queue

Surveyor is assigned who

assesses the vehicle

Surveyor sends report to

the repair garageRepair work is done

• The accident process requires manual intervention insurance companies human capital to

evaluate the amount of damage on the car involved in an accident, which is both expensive

and time consuming

Tra

ditio

nal

Motor Claim Process


Insurance companies are now utilising advanced analytics techniques like

deep learning to change customer experience, saving huge amount of

money along with providing a seamless experience to their customers

Completed in minutes

Policy Holder meets with an

accident

Take pictures & uploads to

website, tow truck on its way

Deep Learning techniques are applied to collected Pictures,

Weather data, GPS data to evaluate the extent of damage within seconds. Report is sent to garage before the car arrives

Repair work is done

• Insurers are now able to save tens of millions of dollars just by applying these innovative technique

Inn

ova

tive

Value through innovation $10M +


What is an Intelligent Enterprise?


The Intelligent Enterprise

1

2

3

Intelligent Suite

Intelligent Technologies

Digital Platform

THE INTELLIGENT ENTERPRISE features 3 KEY

COMPONENTS:

AI/ML | IoT | Analytics

CustomerExperience

Manufacturing& Supply Chain

Digital Core PeopleEngagement

Network & SpendManagement

Intelligent Technologies

Digital Platform

DataManagement

CloudPlatform

Intelligent Suite


AI Definition 2018

Internet

of Things

Big Data

Data

Intelligence

Blockchain

Analytics

Machine

Learning

Orchestration

Automation

( RPA)

Artificial

Intelligence

Machine

Learning

Conversational

Bots

“The orchestration of a set of knowledge-embedded technologies

when used together augment or automate a complete task

of a specialist or a professional knowledge worker”


Structured and active Unstructured and dark

Data that’s coming

• Customer records

• Transactional systems

• Predictive models

• Institutional expertise

• Operational systems

• News

• Events

• Social media

• Weather

• Geospatial information

• Internet of Things (IoT)

• Sensory data

• Images

• Video

Data outside your firewallData you possess ++

by 2020 over 70% of all enterprise’ data will come from non-transactional sources

Semi-Structured

Additionally, Data Types are Growing Intelligent Systems require bi-directional integration and speed


Business

Process

Intelligent

Insights

Data is being used to create

processes for digital transformation

and AI will help answer data questions

Digital Transformation Collapses Processes into DataAn integrated Data Ecosystem changes everything


Google Data Center Optimisation


Every five minutes, the cloud based algorithms pulls a snapshot of the data

center cooling system through thousands of sensors


The information is fed into deep neural network models which then predicts

the future of energy efficiencies and temperature based on proposed actions


The model then selects the best action that satisfies the safety constraints

and minimizes future energy consumption


Optimal actions are then sent back to the data center, where the local system

verifies them against its own safety constraints before implementation


It’s now delivering energy savings of 30 percent on average, compared to the

data centers’ historical energy usage


Cirque Du Soleil

PUBLIC

We have a huge opportunity to shape the future together

Contact information:

▪Shailendra Kumar

▪Chief Evangelist Analytics | Leonardo

@meisShaily

linkedin.com/in/shaily

CognitiveToday.com

[email protected]

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Becoming an Intelligent Enterprise to Make Money Out of Data€¦ · •Social media •Weather •Geospatial information •Internet of Things (IoT) •Sensory data •Images •Video