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I. Sources for the collections of data I.1 Create a plan for the collection of primary and secondary data for UAI study Plan The first thing we need to prepare for the survey is creating a plan. When we have a plan, we can divide and arrange time logically to achive the best goals for the survey. The table below is a plan of my team, Thanh Khe team. No Task Time frame Student in charge 1 Document – reviewing the topics and the CIE. 24 th Nov 2014 Thanh Khe team 2 Defining the research objectives 25 th Nov 2014 Thanh Khe team 3 Designing questionnaire and preparing customer forms 26 th – 27 th Nov 2014 Thanh Khe team 4 Conducting the survey (interview 120 people) 28 th – 29 th Nov 2014 Thanh Khe team 5 Gathering data 30 th Nov 2014 Thanh Khe team 6 Presenting data in tables and graphs 1 st – 2 rd Dec 2014 Thanh Khe team 7 Analysing data 6 th – 7 th Dec 2014 Thanh Khe team 8 Writing recommendation and conclusion 10 th Dec 2014 Thanh Khe team

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I. Sources for the collections of data I.1 Create a plan for the collection of primary and secondary data for UAI study

Plan The first thing we need to prepare for the survey is creating a plan. When we have a plan, we can divide and arrange time logically to achive the best goals for the survey. The table below is a plan of my team, Thanh Khe team.

NoTaskTime frameStudent in charge

1Document reviewing the topics and the CIE.24th Nov 2014Thanh Khe team

2Defining the research objectives 25th Nov 2014Thanh Khe team

3Designing questionnaire and preparing customer forms26th 27th Nov 2014Thanh Khe team

4Conducting the survey (interview 120 people)28th 29th Nov 2014Thanh Khe team

5Gathering data30th Nov 2014Thanh Khe team

6Presenting data in tables and graphs1st 2rd Dec 2014Thanh Khe team

7Analysing data6th 7th Dec 2014Thanh Khe team

8Writing recommendation and conclusion10th Dec 2014Thanh Khe team

Table 1: Survey planPopulation

Applying my team to create a plan to collect the primary and secondary data for UAI study, the first thing my team need to do is define the cluster of the information we collect. The cluster we defined is the parents who have the high income and have the children who will study in university in next or three years. We will collect the data at Thanh Khe district, so we need to zone the streets that belongs to Thanh Khe districts such as Dien Bien Phu, Ham Nghi, Nguyen Tri Phuong, Tran Cao Van, Hai Phong, Le Duan, Phan Thanh, Le Dinh Ly, etc.Sampling method We use the cluster method on sampling method to divide and define the sample that we need to give the survey and have the interviews. With cluster method, we practice step by step as follow:Step 1: We apply the cluster to divide belongs to the district and defind the people that are suitable with the conditions that we want to get surveyStep 2: We collect the address and bread winer names that belongs to Thanh Khe district and is suitable with the defined conditionsStep 3: Finally, we aplly to the random samplingSampling sizeWe calculate the sampling size to know the total number of parents we need to give the survey. The samling size is calculated by the formula

ME =

With Z = 90% = 1.645ME = 5% = 0.05P = 50% = 0.5

According to the formula and the data, we can calculate the sampling size n= 260. This means that we will collect information from 260 people that live at Thanh Khe district. It helps us reduce expenses and time by allowing us to estimate information about a whole population without having to survey each member of the population. (Steven Julious; 2009)Source of data

Primary datais information that you collect directly from first-hand experience. It is specifically for the purpose of your research project. An advantage of primary data is that it is specifically tailored to your research needs. Researchers can collects the data by themselves, using surveys, interview or direct observation (Shawn Grimsley, Marketing research). For example, in recent research, the researcher needs to find out the level of salary that the workers want to achieve after two years they work for company. The researcher can give the survey or direct interview with them. The workers answers are consider as primary data. (At Work, Issue 54, Fall 2008: Institute for Work & Health, Toronto)

Figure 1: Primary dataSource: Ghauri et al., 1995

Primary data is include direct interview (face to face) and phone interview. With my team, we choose the direct interview (face to face) by giving the survey at bread-winner house. We come to houses that are suitable with our defined condition which are located around the areas that we are living to collect the information. By direct interview, we have change to contact with the parents and give more information about the international universities that they want to know. Moreover, we can explain carefully for the respondents more information or somethings they are interested.

Secondary data is the information that is collected in the past or from other parties. It is for a purpose other than your current research project but it has the relevance and utility for the research.

Figure 2: Secondary dataSoure: Mahatra, Marketing Research (p.108)Secondary data is divided into two parts: external and internal data. The researhers can collect information from published material such as internet or library. In addition to this, secondary data tends to be readily available inexpensive to obtain. We can examined the data for a longer period of time. For example, we can look at a companys lost-time rates over several years to see at trends. (At Work, Issue 54, Fall 2008: Institute for Work & Health, Toronto)we can collect the secondary data at Committee of People in precinct that belongs to Thanh Khe district such as Thac Gian, Tan Chinh, Hoa Khe and etc. We come to there to collect some necessary information such as the telephone numbers of parents have children who will be in university in 3 next years and have high income. Moreover, the committee of people in precinct can provide us the list of people have high income at that ward. From there, we can come and see the bread-winner house to give the survey. The information from the committee of people in each ward is really useful for us to find and list the parents that are suitable with our given conditions. It helps us save much time to find and make right decisions.I.2 Survey methodology and sampling frame At the final step of the sampling process, a particular survey sampling methodology is chosen and applied. The methodology that is chosen depends on the types of survey. The survey sampling methodology is divided into two main parts. That are probability and non probability. (surveyonics,2011)

Figure 3: Survey sampling methodologySource: Principles of Online Survey Design & Delivery, 2011Non probability samplesAbout the non probability sampling method, it includes the judgment and convenience sample. In non probability, samples are selected from the population in some non random manner. Judgment sampling is a common nonprobability method. The researchers select the sample based on the judgment. This means that they choose the samples base on their specific knowledge or expertise (Survey sampling method, 2014). For example, when we want to research about the level of income of people who are living in Danang city, we can choose one or two districts in Danang city to research instead of all the population in Danang city. However, when we use this method, we need to make sure that the sample that is chosen is truly representative of the entire population in Danang city.

Convenience sampling is used when there are a few available members of the target population. At the name implies, the sample is selected because of its convenience. It can help the researchers save much time and cost. The researchers can choose sample from whole population by random selecting. For example, at a shopping mall, the manager wants to research about the level of satisfaction of customers when they come to the shopping mall. He can choose random the first 100 customers come to the shopping mall on the morning to give survey. This method can be used for preliminary research efforts to get a gross estimate of the results, without waste much money or time (Survey sampling method, 2014).

Figure 4: convenience samplingSource: Visual learner, 2009

Probability samplesProbability sampling method is any method that utilizes some form of random selection. The probability samples are included simple random, systematic sampling, stratified sampling and cluster sampling. The main benefit of this method is that the researcher can guarantee the sample chosen is representative of the population. This means that the conclusion is efficiency and the researcher can give the right decision from the results of the surveys. (Probability sampling, 2006)

Simple random sample is a sample selected in such a way that every item in the population has an equal chance of being included (business decision making book, 2010.p24)

Figure 5: Simple random sampling Source: Simple random sampling

Systematic sample is often used instead of random sampling. It works by selecting every nth item after a random start. After the require sample size has been calculated, every nth record is chosen from a list of population member. Systematic sampling is frequently used to select a specified number of records from a computer file (Survey sampling method, 2014).

Figure 6: Systematic samplingSource: SamplingTechniques, 2009

Stratified sampling is the best method of choosing a sample in many situations because it reduces sampling error. The population must be divided into strata or categories. The examples of this method are male and female, employment and unemployment. With the stratified method, the population is divided into groups that based on the characteristics of each group. With each group, the researcher chooses the random sample until they are enough for researchers to do survey (Survey sampling method, 2014).

Figure 7: Stratified sampling Source: Probability sampling, 2006Cluster sampling is that representative sample from the population is selected by using a probability, often simple random sampling. Every member of population is assigned to only one group. It makes sure that only individual within sampled cluster are surveyed (Survey sampling method, 2014).

Figure 8: Cluster SamplingSource: Visual learner, 2009

Danang city has 7 districts, include Thanh Khe, Hai Chau, Son Tra, Ngu Hanh Son, Hoa Vang, Lien Chieu and Cam Le district. Each district is seen as a cluster. Our team is responsibility to research Thanh Khe district. To survey about the usage attitude and image survey for CIE in Danang city, we use cluster sampling to choose Thanh Khe district, that belongs to Danang city and we research all families that are living in Thanh Khe district that are suitable with defined conditions. At Thanh Khe district, my team comes to bread winners who have children are last year high school or will be in university in 3 next years. Sample frameSample frame is a complete list of all members of the population that we need to research. The sample frame includes the numerical identify for each individual and information about characteristics of individual. (business dicrtionary)

Figure 9: Example of sample frameSource: Sample frame, 2002After collecting information from respondents, we list the sample frame of all respondents. The respondents are person who are living at Thanh Khe district such as on Dien Bien Phu st, Tran Cao Van st, Phan Thanh st, Doan Nhu Hai st and so on. The sample frame of my team is attached in appendix part.

I.3 A questionnaire for Thanh Khe districtSurvey method is divided into two broad categories: questionnaire and interview.

Figure 10: Questionnaire sample

Questionnaires are usually paper and pencil instrument that the respondent complete. Nowadays, questionnaire survey is one of the most popular survey method for statiscals. They can be easy to approach the respondents to provide information and explain carefully what respondents need to know. Questionnaire includes mail survey, self administated, group administrated and household drop off . Internet is becoming popular on the world so many businesses use website as one of method to give online survey for their customers such as mail survey or online questionnaire survey on the websites. This method can save much time and cost for the businesses who want to get survey (Types of survey, 2012).

Interview is completed by the interviwers that based on what the respondents answer the question. Interview includes the face to face interview, phone interview or online interview. In the face to face interview, the researchers will work directly with the respondents. They can have chance to probe or ask follow up questions. Moreover, they will be easier to get opinions from the interviewees and make the impression to them.

Figure 11: Interview sampleMy team uses both questionnaire and face to face interview to get the best result for the survey. We design the questionnaire that has 26 questions and come to the respondents houses to give the questionnaire and also ask them some questions that are related to the survey to get more opinions and make impression. Moreover, our teams questionnaire focus on investigating the popularity of the international university to parents at Thanh Khe district and what they desire to the international university, especialy Sunderland university. The sample of questionnaire of my team is below:

40

USAGE ATTITUDE AND IMAGE SURVEYFOR CENTER OF INTERNATIONAL EDUCATIONNo: ______Location: Thanh Khe District___/___/____ ______________________________________________________________________________INTRODUCTION:Good morning/afternoon/evening, I am student from center of international education, Danang university of Economics. We are conducting a survey in this neighborhood about peoples opinions and experiences related to Universities in Danang.SCREENING:1. Do you have children who will study in a University in the next three years? 1. Yes (Go to Q2) 2. No (Stop)2. How much is your family income per month? 1. Above 20 millions VND (Go to Q3) 2. Below 20 millions VND (Stop)

CORE DATA:3. When thinking about International Universities in Danang, Which university comes to your mind? What else?

1.Carnegie Mellon 2.Greenwich 3.Keuka 4.Penn state 5.Polytechnic 6.Sunderland 7. Seatle Pacific 8. Others (specify) _____________

Q3Q4

FMOMAided

1.Carnegie Mellon111

2.Greenwich222

3.Keuka333

4.Penn state444

5.Polytechnic555

6.Sunderland666

7. Seatle Pacific 777

8. Other

5. Where have you known about this program?

1.Banner/ poster2.Friend/relative/Neighborhood 3.Magazine 4.Newspaper 5.Social Network 6. Television 7. Radio 8. Workshop 9. Others (specify) a. ______________ b. ______________

6. Which universities have you seen, heard or read in the past three months?

1. Carnegie Mellon 2. Greenwich 3. Keuka 4. Penn State 6. Singapore Polytechnic 7. Sunderland 8. Others (specify) ___________ 5. Seatle Pacific _________

Q6

FMOMAided

1.Carnegie Mellon111

2.Greenwich222

3.Keuka333

4.Penn state444

5.Polytechnic555

6.Sunderland666

7. Seatle Pacific 777

8. Other

USAGE:7. Which field of study would you want your children to study at the university?

1. Accounting 2. Banking and Finance 3. Business management 4. Commerce 5. Finance management 6. Hospitality Management 7. International Trade 8. Law 9. Marketing 10. Others (specify) _____________ _____________8. Do you have any children studying in a University now?

1. Yes (Continue to Q9) 2. No (Go to Q10)

9. What degree are your children studying now?

1.BA degree 2. Diploma degree 3. MBA

10. Which university you want your children to study at?...............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

11. Who do you know study in the same University?

1. Children of friend 2. Friend 3. Neighbourhoods 4. Relatives 5. Other (Specify)..

12. What other areas have your children studied before?..........................................................................................................................................................................................................................................................................................................................................13. Which is the University that you prefer most?

1. Carnegie Mellon 2. Greenwich 3. Keuka 4. Penn State 6. Singapore Polytechnic 7. Sunderland 8. Others (specify) ___________ 5. Seatle Pacific __________

14. That last time you hear about the International programme, did you have a University in mind?

1. Yes 2. No

15. What was that University?................................................................................................................................................................

ATTITUDES:16. In choosing a University, what University qualities do you look for? What else?....................................................................................................................................................................................................................................................................................................17. What is the last University that you used to apply but eventually cancelled? Why?....................................................................................................................................................................................................................................................................................................18. I will now read to you a list of University program qualities and characteristics which I would like you to operate according to how important each of them is to you when you have to choose a University program. Would you say that?1 = not that important,

2 = a little important,

3 = quite important, or

4 = extremely important?

NILIQIEI

1. International environment1234

2. International teaching staffs and lectures1234

3. All programs are taught in English1234

4. Diploma is recognized around the world1234

5. Having opportunities to study abroad easily1234

6. Studying international universities with the lowest cost1234

7. Having much opportunities to study and practice at international companies1234

19. Now, may I ask you for your opinion about each of the following four University programs? Will you rate each of them on each of the attributes that you just rated in previously?Let us start with (brand with tick-off) and rate it on (attributes with tick-off). Would you rate (brand) on (attributes)1 = very poorly,

2 = generally poorly,

3 = neither highly nor poorly,

4 = generally highly, or

5 = very highly?

Sunderland

1. International environment

2. International teaching staffs and lectures

3. All programs are taught in English

4. Diploma is recognized around the world

5. Having opportunities to study abroad easily

6. Studying International Universities with the lowest cost

7. Having much opportunities to study and practice at International companies

20. May I please see whatever international Cooperation University your relatives and friends studied in?On - HandNot SeenNot Recognized

1.Carnegie Mellon111

2.Greenwich222

3.Keuka333

4.Penn state444

5.Polytechnic555

6.Sunderland666

7. Seatle Pacific777

8. Other ------------------( )( ) ( )

CLASSIFICATION DATA PORTION:21. What schooling did you finish?

1. No schooling 2. Elementary 3. High school 4. College 5. Graduate school

22. Are you currently employed?

1. Yes 2. No

23. Which of the following household facilities and devices do you have in your house?Running water1Electricity2

Radio: Transistor3Radio: power4

TV: black & white5TV: colour6

TV: cable7VCR: Betamax8

VCR: VHS9Laserdisc player10

Stereo phono11Piano12

Air conditioner13Refrigerator14

Freezer15Gas range16

Car17Telephone18

Cellular phone19Paper20

Washing Machine21Water heater22

Floor polisher23Vacuum cleaner24

Personal computer25Computer: Laptop26

24. Do you or your household head own this house you are living in?

1.Own 2. Rent

25. Record socio-economic classification?

1. Class AB 2.Class C 3.Class D 4.Class E

26. Record respondents sex

1. Male 2.Female

THANK YOU VERY MUCH FOR YOUR COOPERATION!

-------------------------------------------------------------------------------------------------------

Did you think or feel that in answering Your questions, this respondent was.YesNo

Honest with his/her answer?12

More like he/she was trying to impress you?12

Impatient with the interview?12

Negative in his/her attitude toward you and the interview?12

II. A range of techniques to analyse dataII.1 Creating information for decisions making

Figure 12: data collection processSource: Data collection services, 2014

At the final step of data collection process ,we have to get the final data set to present it throughout the tables and charts in order to the managers can understand clearly about the survey and make right decisions.Q1. The family have children will study in University in the next three years:

Children will study in University in the next three years%

Yes10083%

No2017%

TotalTable 2: Children will study in University in the next three years

120100%

Figure 13: children will study in university in the next 3 years

As can be seen from the pie chart, the number of families who have their children will study in the university in the next three years say yes is 83%. In contrast, the number of families says no is 17%. Yes percentage is higher than No percentage about 5 times. Our team chooses families who choose Yes to continue the interview. Combine to the families with high income above 20 millions, we choose the higher percentage to continue the survey.Q3, The International Universities comes to your mind:

UniversityFM%OM%

Carnegie Mellon44

Greenwich919

Keuka721

Penn state2312

Polytechnic148

Sunderland4130

Seatle Pacific26

Others (specify)00

Total100100%

Figure 14: the international universitiesTable 3: The international universities

Throughout the table and the bar chart, in FM, we can see that the highest number is Sunderland university with 41 parents. The lowest bumber is Seatle Pacific university with only 2 parents. In OM choice, Sunderland university is still stand at the first with 3 parents. This means that Sunderland university has good strategies in marketing. It helps Sunderland university be more and more popular with the parents. Therefore, when they consider the university for their children, Sunderland university also come their mind.

Q4, Sources of programSource%

Banner/ poster1414%

Friend/relative/Neighborhood3636%

Magazine99%

Newspaper66%

Social Network2424%

Television55%

Radio22%

Workshop33%

Others (specify)11%

Total100100%

As can be seen from the pie chart and the table, the highest percentage is known from friend/ Relative/ Neighborhood with 36%. The lowest percentage is workshop. Social network is also a helpful tool with 24% parents know about it. The reason is in social network, it has lower parents use it. In the real life, parents have relationship with friends relative and neighborhood. Therefore, if they are satisfied with the program, they can promote and introduce it to others.Table 4: Source of program

Figure 15: Source of program

Q6, The Universities have seen in the past three months

UniversityFM%OM

Carnegie Mellon220

Greenwich10100

Keuka12120

Penn state440

Seatle Pacific110

Polytechnic770

Sunderland61610

Others (specify)330

Total100100%0

Table 5: The Universities have seen in the past three months

Figure 16: The universities have seen in the past three monthsAs we can see that, the table and the bar chart show the rate of university that parents have seen in the past three months. In FM choice, the highest rate is Sunderland university with 61 rates and the lowest rate is Carnegie Mellon university with 2 rates. This means that Sunderland university is becoming more and more popular with parents. Q7, the field of study

Accounting11

Banking and Finance9

Business management27

Commerce3

Hospitality Management8

International trade3

Finance Management17

Law6

Marketing13

Others3

100

Table 6: THE FIELD OF STUDY

Figure 17: The field of study

According to the bar chart and the table, we can see that the highest percentage of the field of study that most of parents want to orientate their children learn for future is business management (with 27%). Which is followed by finance management and marketing with 17% and 13%. Related to last figures, the main majors of the University of Sunderland program in the first three year are Business management, finance management and marketing. It is one of reasons why parents know most about Sunderland program. The lowest percentage is commerce with only has 3%.

Q11, who prarents know study in the same university?

Figure 18: Who parents know studying in the universityIn the bar chart, the main element who parents know studying in the university is children of friend with 36%. The lowest percentage is the choice of others. The percentage of neighborhood and relatives is almost the same with 27% and 23%. Thoes mean that parents often consult opinions from their friends who also have children study in the same university and believe them rather than see the advertisement. It is the strength of word of mouth. Sunderland university can base on this thing to make the right decision for marketing strategies for future.II.2 Central tendencyMeanMean is the most popular and well known of central tendency. It is average of a range of values or quantitives. It is calculated by dividing the total of all values by the number of values. The formula of Mean is presented as follow: (Sample mean formula,formulas.tutorvista.com)It is also presented like that (Sample mean formula,formulas.tutorvista.com)With x is total of valuesn is number of values

Applying to our collecting data table, we can calculate the mean of each question of all respondens as some tables and charts below:Q18:Importance of University quality and characteristics

Figure 19: Importance of university qualities and characteristics

Rate

International environment3.07

International teaching staffs and lectures2.95

All programs are taught in English2.83

Diploma is recognized around the world3.53

Having opportunities to study abroad easily2.71

Studying international universities with the lowest cost2.98

Having much opportunities to study and practice at international companies3.23

Table 7: importance of qualities and characteristics

According to the table and chart, we can see that the value of mean of diploma is recognized around the world get the highest rate with 3.53, compare to the level of importance of characteristics, it reaches level extremely important. This means that parents are interested so much in whether the diploma of international university is recognized by other countries on the world or not. It is one of the most important characteristics that parents make decision that should or shouldnot give their children come to international universities. Following by diploma that are having opportunities to study and practice at international companies with 3.23 and international environment with 3.07. Those compare to the level of importance is quite important that results rated by respondents. However, the lowest is having opportunities to study aboard. The reason can be that parents mostly find a national university with have a international degree than study aboard.

Q19: Assessment on quality and characteristics of University of Sunderland.

Figure 20: The assessment on university qualities and characteristics of Sunderland university

The bar chart shows about the assessment that parents vote for characteristics at Sunderland University. As we can see that the characteristics that has the highest voted is international environment with 4.18 percentage. It is necessary for any students who want to experience the international environment with the lowest cost and the international lecture from many countries around the world. In addition to this, the diploma is recognized by most of countries around the world with 4.17 percent. Students can transfer the Top-up year to any university after 3 years studying at Sunderland University in Vietnam.

MedianMedianis the middle score for a set of data that has been arranged in order of magnitude. The median is less affected by outliers and skewed data (Measures of Central Tendency, 2013). The median is computed by placing the numbers that are given in value order and find the middle number (Median defintion, 2013).We can calculate the median step by step.Step 1: We have a list of number as follow {13, 23, 11, 16, 15, 10, 26}Step 2: We put them in the order: {10, 11, 13, 15, 16, 23, 26}Step 3: We define the middle number is 15, so the median is 15 (Median defintion, 2013).With another example of median is that if total numbers on the list is even numbered, we can define the median by choosing two middle number, take their total and divide it into 2. The result of this is the median. Applying to our data calculating table, with question 1 to question 14, we can have the median of them

Q1Q2Q3Q4Q5Q6Q7Q8Q9Q10 (K)Q11Q12 (K)Q13Q14

11542.574.511371

Table 8: Median calculating resultsAccording to the table, we can see two types of results. It includes round numbers and decimal number. This means that if the list of number is even numbered, the result of median is often decimal number.ModeThe mode is the most frequence number in data set. On the histogram, the mode represents the highest colum in the chart or histogram. Therefore, you can understand that the mode is shown as being a popular option of respondends. We can see clearly how can the mode represent as the charts follow:

Cu 18: MODE of Importance of University quality and characteristics

Importance of University quality and characteristics

Figure 21: Importance of university quality and characteristics

The bar chart shows the mode of the importance of university quality and characteristics at international universities. The number is represented on the table is the most frequency of rates that reponsdents voted for each characteristics of international universities. As we can see that the highest bar chart is diploma is recognized around the world with 4, extremely important. All rest of characteristics is rates as the same result is 3, quite important. Therefore, parents give much attention that the diploma is recognized around the world despite of studying Vietnam than studying abroad. The marketer can focus on this point in order to have the right marketing strategies for future.

Q19, The assessment on quality and characteristics of Sunderland university.The Mode of assessment on quality and characteristics of Sunderland university.

Figure 22: Assessment of quality and characteristics on Sunderland university.

According to the bar chart, we can see that most of characteristics of Sunderland university is voted with the highest grade with 4, generally high. There is only 1 characteristics is voted with 3, neither highly nor poorly. Thoes means that Sunderland university can meet most of expected of parents when they give their children come to international university. Inaddtion to that, parents also give their high assessment fot all characteristics of Sunderland university. Therefore, Sunderland uiversity needs to preservate and improve to make Sunderland university become better and better.Standart deviation Standart deviation is a measure of the dispersion of a set of data from its mean. The more spread apart the data, the higher the deviation. Standard deviation is calculated as the square root of variance. Its symbol is. In finance, standard deviation is applied to the annual rate of return of an investment to measure the investment's volatility. Standard deviation is also known as historical volatility and is used by investors as a gauge for the amount of expected volatility (investopedia, standart deviation definition).The standart deviation is calculated by the formula below:

(Standart deviation,bbc.co.uk)

Where n is sample size x is meanFor example:With factor like the international environment, we can calculate like thatMean = 3.07Variance = 0.8309Sample size n = 100(Detail attached on CD)Standard deviation: = 0.8973According to the standard deviation, we can apply to our data calculating table and calculating the standard deviation as the table follow:

Figure 23: Standart deviation of international environment

Figure 24: Standart deviation of all programs are taught in English

II.3 Quartiles, percentiles and the correlation coefficientCorrelation coefficientCorrelation coefficient is a statistical measure of the degree to which changes to the value of one variable predict change to the value of another. In positive correlated variables, the value of them is both increasing or decreasing. On the concentrary, in the negative correlated variables, the value of one is increasing while the value of the other is decreasing (Correlation coefficient, 2014). The correlation coeffiencient are expressed between -1 and 1. When the correlation is +1, it is the positive correlation coefficient. A change of value of one variable will predict a same change direction of the other variable. The correlation is -1 is the negative correlation. A change of value of a one variable will predict a opposite change direction of the other variable. Lesser degrees of correlation are expressed as non-zero decimals. The tables below is shown the correlation of data collection of our team, Thanh Khe team

Column 1Column 2

Column 11

Column 20.7640361

Quality and Characteristics Quality and Characteristics of Sunderland

3.074.18

2.953.86

2.833.73

3.534.17

2.713.5

2.983.63

.3.233.85

Table 10: The correlation coefficient of quality and characteristics between international universities and Sunderland university

According to the table 9 and 10, we can see that the result of correlation coefficient is 0.764036. so, it is the positive correlation. The result belongs between 0.76 and 1 so it is strong positive correlation.

Table 9: The rate of quality and characteristics between international universities and Sunderland university

Q18: Between Diploma is recognized around the world & Having much opportunities to study and practice at international companies.

Column 1Column 2

Column 11

Column 20.1898191

Table 11: the correlation between Diploma is recognized around the world & Having much opportunities to study and practice at international companies.

Q19: Between International teaching staffs and lectures & All programs are taught in English in Sunderland:Column 1Column 2

Column 11

Column 20.5165791

Table 12: the correlation between International teaching staffs and lectures & All programs are taught in English in Sunderland:Quartiles:1,

THE SOCIO-ECONOMIC CLASSIFICATIONSocio-economic classificationFrequency

Class AB33

Class C48

Class D18

Class E1

Arranging the frequencies from low to high results in the set of numbers: 1, 18, 33, 48. Q1 = 25*(n+1)/100 = 25*(1+1)/100 = 0.5Q2 = 50*(n+1)/100 = 50*(18+1)/100 = 9.5Q3 = 75*(n+1)/100 = 75*(33+1)/100 = 25.5Q4 = 100*(n+1)/100 = 100*(48+1)/100 = 49

2,UniversityFM

Carnegie Mellon2

Greenwich10

Keuka12

Penn state4

Seatle Pacific1

Polytechnic7

Sunderland61

Others (specify)3

Arranging the frequencies from low to high results in the set of numbers: 1, 2, 3, 4, 7, 10, 12, 61Q1 = 25*(n+1)/100 = 25*(1.5+1)/100 = 0.625Q2 = 50*(n+1)/100 = 50*(3.5+1)/100 = 2.25Q3 = 75*(n+1)/100 = 75*(8.5+1)/100 = 7.125Q4 = 100*(n+1)/100 = 100*(36.5+1)/100 = 37.5