BCMU Brochure 2015

PRESENTING PARTNER: MEDIA PARTNERS: RESEARCHED AND DEVELOPED BY:

KEYNOTE SPEAKERS:

KEY SPEAKERS INCLUDE:

WORKSHOP LEADERS:

LEARN HOW TO SET UP A BCM PLAN FOR YOUR ORGANISATION AND ADHERE TO THE LATEST REGULATIONS Conference Days: 14 - 15 September 2015

Interactive Workshops: 13 & 16 September 2015

Park Hyatt, Abu Dhabi, UAE

Dr. Saif Juma Al Dhaheri

Director of Safety and Prevention Department

National Emergency Crisis and Disaster

Management Authority (NCEMA)

Abdalla ShararHead of Business

Continuity Unit National Emergency

Crisis and Disaster Management

Authority (NCEMA)

Kevin W. KnightChairman - ISO

Technical Committee 262 - Risk Management

International Organization for

Standardization (ISO)

Ahmed RiadIndependent Trainer - PECB Certified Trainer

Winner of Business Continuity Personality

of the Year - BCI Middle East Awards

2014

Tarun GuptaCrisis Management

Section Head Ministry of Information and Communications

Technology – Qatar

w Salman Al Salman, Senior Officer - Business Continuity Government Sector, National Emergency Crisis and Disaster Management Authority (NCEMA)

w Richard Taylor, Director of Business Resilience, AMRCw Richard Reed, Senior Vice President, American Red Cross w Tauseef H. Farooqi, Commercial Director,

Taweelah Asia Power Companyw Salem Al Ammari, Information Security Specialist,

Saudi Aramcow Roland Abi Najem, IT & Social Media Consultant,

Ministry of Information - Kuwait

w Matthew Maynard, Crisis and Continuity Programme Manager, Taweelah Power Complex

w Mete Birecikli, Business Continuity Management Coordinator, Qatar Gas

w Osama F. Ali Al Kurdi, Strategic Risk & Safety Management Programme Expert and Academic Lecturer, Rabdan Academy

w Ahmed Baig, Senior Director - Strategy, Risk & Excellence, Smartworld - Dubai Government Entity

w Nisar Khan, Director CRISC, ISACA, Kuwait Chapterw Tim Marjason, Independent Business Continuity

Management Consultant & Trainer

w Learn how to execute a successful business continuity plan and recovery processes for your business

w Analyse how regulations and standards shape the development of a BCM programme in UAE

w Ensure appropriate levels of communication and information between the incident management and business continuity teams, suppliers and other stakeholders

w Understand the key elements of the UAE BCM Standard for BCM implementation from NCEMA

w Interact and network with industry experts from leading utilities and national and international oil companies

w Explore BCM solutions that will enhance your organisation’s resilience

WHY YOU SHOULD ATTEND:

For more information or to register – Tel: +971 4 364 2975 Email: [email protected] @iqpcmena www.bcmforutilitiesme.com

BOOK AND PAYBEFORE 18 JUNE 2015AND SAVE UP TOUS$500

PRESENTING PARTNER:

WHO SHOULD ATTEND?Directors, Heads, Managers, Team Leaders, Consultants, Analysts responsible for:• Emergency and Crisis Management• Business Continuity Management • Disaster Recovery Management • BCM Technology and Software Providers • Business Continuity Consulting• Information Security and Business Continuity• Business Quality and Internal Control • Business Resilience • Enterprise Risk Management

Dear BCM Professionals,

For an energy and utilities company, the threat of a continued outage in a critical business process can have a major negative impact. In an era of high availability and instant information, stakeholders demand to know whether an organisation is prepared to react appropriately to incidents and ensure continuity of operations.

Recent disasters and their associated impact in the Middle East and North Africa have highlighted the importance of system availability, forcing the senior management of many organisations to have contingency planning on the forefront of their minds. While business continuity issues do not always arise on a daily basis, it is important to prepare for the day a disaster will occur. Even the most well defined and well executed plan may not adequately protect your business if it has not evolved to address changing risks that arise as your strategy shifts.

The UAE business continuity management regulations have been issued by the Regulation & Supervision Bureau with the National Emergency Crisis and Disaster Management Authority (NCEMA) to ensure entities in the water, wastewater and electricity sector develop a business continuity programme and business continuity plan in compliance with NCEMA 7000:2015.

The Business Continuity Management for Utilities Conference will be held from 13 – 16 September 2015 at Park Hyatt in Abu Dhabi, UAE. Based on recommendations and a commitment towards change from industry professionals, the conference will bring together regulatory bodies and the best practitioners to discuss, understand and develop the Business Continuity Management (BCM) and Crisis Management (CM) learning road-maps which will provide business leaders with the tools to not just survive, but thrive in this new world of risk.

Attending the conference will give you an excellent opportunity to meet industry experts and learn about the latest technologies for BCM. You will be equipped with the tools, knowledge and understanding to benchmark, assess and improve your business continuity, disaster recovery and crisis management programmes.

I look forward to meeting you this September in Abu Dhabi.

Kind regards,

Alina Rizvi Conference Director - IQPC Middle East

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and training programmes, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC conferences are market leading “must-attend” events for their respective industries. IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Bengaluru, Berlin, Dubai, Johannesburg, London, New York, Singapore, Sydney, Tampa and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae

EVENT OVERVIEW

DID YOU KNOW?The BCM regulations for water and electricity services have been issued by the Regulation & Supervision Bureau in the Emirate of Abu Dhabi. In accordance with the business continuity objectives of the UAE Government and the Emirate of Abu Dhabi, licensees in the water, wastewater and electricity sectors are to build a business continuity programme to ensure the continued performance of their mission critical processes and functions during and following an emergency, crisis or disaster.

These regulations are issued in compliance with the International Organization for Standardization (ISO) 22301:2012 (societal security – business continuity management system requirements) and the National Emergency Crisis and Disaster Management Authority (NCEMA) has launched a business continuity management standard to ensure organisations across the country continue operating throughout any emergency.


“Very relevant audience, great questions and feedback.”

- NETAPP

“This conference has enhanced our knowledge of problems and solutions to data and information management issues in the oil and gas sector.”

- GASCO

“This is the best and most well organised event I have seen in my 3 decades of experience.”

- CHEVRON, KUWAIT

WHAT OUR PAST ENERGY SERIES ATTENDEES HAVE TO SAY:

CONFERENCE DAY ONE: MONDAY, 14 SEPTEMBER 201508.15 Registration, refreshments and networking

08:55 Chairman’s opening remarks

PRINCIPLES OF THE BCM STANDARD09:00 Opening keynote speech: NCEMA and BCM

implementationUnderstand the key elements of the UAE’s BCM Standard for BCM implementation, migration from any other standard or preparing for a BCMS auditv Understand the value of BCM and its key driversv Reviewing the AE/SCNS/NCEMA 7000:2015 standard v Analysing the components of the business

continuity management system and how to prepare for an audit

Dr. Saif Juma Al Dhaheri, Director of Safety and Prevention Department, NCEMA

09:30 Standards and BCM plans in the UAE Analyse how regulations and standards shape the development of a BCM programme in the UAE v Identifying and managing current and future

threats to your business v Designing and taking a proactive approach to

minimising the impact of incidents v Managing and minimising downtime during

incidents and improving recovery timeAbdalla Sharar, Head of Business Continuity Unit, NCEMA

10:00 Understanding and implementing ISO 22301 Understand and prioritise the threats to your business with the international standard for business continuityv Identifying the principles and processes of

business continuity management and governancev Analysing the ISO 22301 standard for business

continuity and disaster recovery managementv Learn to leverage the ISO 22301 standard to

establish and maintain a Business Continuity Management System (BCMS)

Kevin W. Knight, Chairman - ISO Technical Committee 262 – Risk Management, ISO

10:30 Panel discussion: Crisis management and business continuity Learn about the basic principles of organisational resilience and the common attributes that have successfully embraced the concept as a normal part of strategic planningv The changing face of international business

continuity and crisis management - how are organisations adjusting?

v Supply chain management: Before, during and after a crisis

v How do you incorporate BCM into day-to-day operations? Moderator: Tim Marjason, Independent Business Continuity Management Consultant & TrainerPanel members:Dr. Saif Juma Al Dhaheri, Director of Safety and Prevention Department, NCEMAKevin W. Knight, Chairman - ISO Technical Committee 262 – Risk Management, ISOAbdalla Sharar, Head of Business Continuity Unit, NCEMASalman Al Salman, Senior Officer - Business Continuity Government Sector, NCEMA

11:00 Morning networking break

BUILDING YOUR ORGANISATION’S BUSINESS CONTINUITY MANAGEMENT COMPETENCY

11:30 Implementing a BCM programme in the oil & gas industry Emphasis on unique challenges due to inherent risks, culture, technical constraints and issues pertaining to the regionv What are the unique challenges due to inherent

risks, culture and technical constraints?v Outlining samples of practical strategies for

credible scenarios in the industryv Reducing dependency on industrial control

systems in the realm of increasing cyber risksMete Birecikli, Business Continuity Management Coordinator, Qatar Gas

12:30 Case study: The role of academic institutions in preparing the next generation of BCM and emergency management professionals Identify how to increase the efficiency of risk management procedures and its effectiveness to increase project success v A review of the current state of academic business

continuity and emergency management education v Identification of challenges, opportunities and best

practices in professional and academic knowledge delivery in BCM and EM

v Closer look at the future of BCM and EM education in the region

Osama F. Ali Al Kurdi, Strategic Risk & Safety Management Programme Expert and Academic Lecturer, Rabdan Academy

13:00 Business continuity perspectives in an Independent Water and Power Plant (IWPP) environmentUnderstand the commercial aspects of IWPP in regards to business continuity management and safeguard your organisation from threats and incidents v A commercial insight into how BCM affects an IWPP

operating in the emirate of Abu Dhabi v Understanding and ensuring business continuity in

an IWPP environmentv Combatting cyber security and other IT threats for

business continuityTauseef H. Farooqi, Commercial Director, Taweelah Asia Power Company

13:30 Embedding BCM into your organisation Align your organisation’s strategy and day-to-day management with your business priorities to achieve organisational goalsv Fostering staff competence and creating awarenessv Resource planning and integrating into day-to-day

processes v Programme justification and success factors Nisar Ahmed Khan, Director CRISC, ISACA, Kuwait Chapter

14:00 Chairman’s closing remarks

14:10 Networking lunch

15:10 End of conference day one


CONFERENCE DAY TWO: TUESDAY, 15 SEPTEMBER 201508.30 Registration, refreshments and networking

08:55 Chairman’s opening remarks

RISK MANAGEMENT & INCIDENT RESPONSE9:00 Opening keynote speech:

A tale of two disasters (comparing and contrasting the response to two major disasters) Understanding some of the lesser understood influencing factors in managing disastersv Understanding the cultural issuesv Understanding the decision making driversv Response, continuity and recovery – what is the

difference?v Local and national response - which is more effective?Richard Taylor, Director of Business Resilience, AMRC

09:30 Learning the lessons from major 2014 incidents through case studiesReduce the risk of incidents - educate yourself so that yesterday’s failures are not repeatedv Are you geared for crisis management?v Evaluate what the most common blind spot is when

it comes to managing reputational risk in 2015v Do you have a company business continuity

management plan in place?Richard Reed, Senior Vice President, American Red Cross

10:00 The shortest path to organisational resilience Understand the challenges of organisational resilience and a systematic model to make your business more resilient in the futurev Learn about the basic principles of organisational

resilience and the common attributes that have successfully embraced the concept as a normal part of strategic planning

v Identify the strategies to increase an organisation’s level of resilience

v Defining leadership commitment and a “resilience supportive culture”

Ahmed Riad, Independent Trainer - PECB Certified Trainer - Winner of Business Continuity Personality of the Year - BCI Middle East Awards 2014

10:30 Case study: Ask the right question - setting the strategic direction for BCM planning Understand how to plan the direction – where you want your business to be in the futurev Learn the importance of framing the BCM policy

correctly to make sure your assumptions are correct

v UK government resilience planning - asking the right questions

v Identify key policy questions for BCM to identify and prioritise threats and failure scenarios

Matthew Maynard, Crisis and Continuity Programme Manager, Taweelah Power Complex

11:00 Morning networking break

UNDERSTANDING ICT CONTINUITY MANAGEMENT11:30 A continuing focus on cyber attacks

Predict and prevent attacks rather than just analyse the aftermathv Learn about the top threat of 2015 with respect to

technology & securityv Reviewing lessons learned from recent data

breaches v Understand how businesses can work with law

enforcement to increase successful prosecution with regards to criminal computer intrusions

Salem Al Ammari, Information Security Specialist, Saudi Aramco

12:30 ICT continuity management Understanding both your business and ICT continuity plans to ensure a successful operationv Protecting your organisation’s ICT (the IT

infrastructure, operation and applications) against unforeseeable events that could change the risk environment

v Leveraging and streamlining resources between business continuity, disaster recovery and emergency response and ICT security incident response and management activities

v Understanding and implementing ICT continuity management, ISO 27031

Ahmed Baig, Senior Director - Strategy, Risk & Excellence, Smartworld - Dubai Government Entity

13:00 Development of ICT emergency plans for disaster situations Learn how to be effective in crisis management and how to handle ICT disasters v Understand information access control policyv Implementing detection and prevention controls to

protect against malicious softwarev Develop a policy on use of cryptographic controls

for protection of sensitive information Tarun Gupta, Cyber Crisis Manager, Ministry of Information and Communications Technology – Qatar

13:30 Planning to use media and social media in a crisis Learn how to be effective in crisis management in the digital agev Understand the value and best use of social media:

Speed and saturationv Review inaccuracies in a rapidly changing situationv Improve social media strategy and develop a road-

map for integrationRoland Abi Najem, IT & Social Media Consultant, Ministry of Information – Kuwait

14:00 Chairman’s closing remarks

14:10 Networking lunch

15:10 End of conference


The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight. For the most up-to-date programme, please visit the event website.

INTERACTIVE WORKSHOPS IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended to ensure that you get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in your own company. When designing our workshops, we create a balance between theory and practice in order to provide you with practical takeaways that can be adapted for your organisation. In addition, there is an opportunity for you to network with peers from similar organisations to build your network for future career opportunities and broaden your industry perspective and exposure.

What are the benefits of attending workshops? v Address your specific challenges through a series of theoretical and practical exercises, led by a recognised

expert in the fieldv Learn substantial information on a particular topic within a short period of time – the facilitator will already

have sifted and selected the information presented from a wide variety of sources and the small group size will enable you to get your questions answered

v Gather with like-minded delegates to discuss your shared challenges, exchange ideas and solutions and benchmark your competitors or project partners

PRE-CONFERENCE WORKSHOP DAY: SUNDAY, 13 SEPTEMBER 20159:00 - 13:00 Overview and in-depth knowledge of risk management [ISO 31000] and business continuity management [ISO 22301]

13:00 - 14:00 Networking lunch

Attend this workshop to understand how ISO 22301 will assist organisations in the design of a BCMS that is appropriate to its needs and meets its stakeholders’ requirements. Gain an in-depth knowledge of ISO 31000, the international standard for risk management and understand how to ensure you are complaint with these standards. Whether you work in a public, private or community enterprise, you can benefit from ISO 31000, because it applies to most business activities including planning, management operations and communication processes.

Key benefits for attendees: v Gain an understanding of the ISO 22301 BCM system and ISO 31000 risk managementv Analyse and differentiate between the two standards v Take away knowledge of the key attributes of the management system auditor/lead auditor v Understand the process and framework and identify how to manage current and future threats to your business v Learn how to take a proactive approach to minimising the impact of incidents v Keep critical functions up and running during times of crises to demonstrate resilience to customers and suppliers Workshop leader: Kevin W. Knight, Chairman - ISO Technical Committee 262 – Risk Management, International Organization for Standardization

Kevin is well known through his very active work in the development of Risk Management Standards. He is a founding member of the Standards Australia and Standards New Zealand Joint Technical Committee that produced the original AS/NZS 4360 Risk Management Standard in 1995 and its subsequent revisions. Kevin was Convener of the International Organization for Standardization (ISO) Working Group that produced ISO/IEC Guide 73:2002 and he chaired the ISO Working Group that produced the new ISO 31000 Risk Management Standard and the revised ISO Guide 73 published in November 2009. He is currently Chairman of the ISO Technical Committee 262 - Risk Management.


POST-CONFERENCE WORKSHOP DAY: WEDNESDAY, 16 SEPTEMBER 20159:00 - 12:00 Business continuity management implementation road-map[ISO 22301:2012 and AE/SCNS/NCEMA 7000:2015]

13:00 - 15:00 Cyber security scenario: The impact of digital business on security

12:00 – 13:00 Networking lunch

This workshop will provide a unique model for clarifying BCM implementation life cycle to comply with NCEMA and ISO 22301 standard requirements in an integrated model. Through this practical and realistic life cycle, the audience will experience how this integrated model can help the organisation to implement a BCM programme while focusing and emphasising on its own background, nature, purpose, benefits and especially take advantage from already existing implemented standards such as ISO 9001:2008, OHSAH.

Key benefits for attendees: v Understand, question and pre-plan for business continuity using the standard and align your critical business activities

and conduct risk assessmentsv Introduction of ISO 22301:2012 “Component, Mandatory Requirement “ v Identify the benefits to your business of certification to NCEMA 7000:2015v Discover the road-map for implementing best practice business continuity plans and strategiesv Reduce and possibly eliminate the business impact resulting from unexpected and catastrophic eventsv Understand BCM implementation life cycle in a step by step mannerWorkshop leader: Ahmed Riad, Independent Trainer, PECB Certified Trainer, Winner of Business Continuity Personality of the Year - BCI Middle East Awards 2014

Ahmed is a recognised expert in business continuity management, information security management, IT disaster recovery and IT risk management with over 10 years of industry experience both locally and internationally within banking and financial industry, telecommunications and consultancy of cross-functional experience in delivering optimal values in high growth environments.Considered one of the leading business continuity practice owners in the Middle East, promoting the practice among his clients, peers, and even other practitioners through his voluntary events, seminars, and published papers. He has innovated and implemented a model for how to implement business continuity in Middle East and Africa with an Arabic flavour considering the organisation’s culture in the Middle East.

Well-managed organisations address unique and emerging risks, such as networked data and identity-related risks in the context of their overall risk profile, and seek to implement solutions that can cost-effectively address organisational risk at multiple levels. Expanding a recovery programme beyond IT disaster recovery, crisis management or safety can be a daunting task. Learn why it’s important to focus on a full BCM programme, with a focus on four governance areas: BCM programme overall, IT service continuity management, business recovery and supplier resilience.

Key benefits for attendees: v Learn and identify the importance of a full BCM programmev Understand and communicate the impact of risk on business outcomesv Understand and accept the limitations of technology to protect the organisation v How are emerging risks similar to, and different from, traditional risks faced by enterprises? v How can traditional risk mitigation strategies inform, or mislead, managers seeking to address emerging risks?v Analyse how digital business will impact the security practicev Identify unique and emerging risks to your business Workshop leader: Tarun Gupta, Crisis Management Section Head, Ministry of Information and Communications Technology Qatar

Head of the Cyber Security Crisis Section for the Ministry, which provides information security, risk management and audit services to government agencies and large banking, oil and gas, telecom and utilities companies in Qatar. With over 12 years experience of managing information security and risk for large organisations in Australia, Qatar, UAE, Russia and India.


IQPC has been hosting events developed for senior executives

for more than 40 years. We serve businesses representing

over 15 sectors at more than 1,700 conferences around the globe. Our client list includes corporations such as Aveva,

ABB, Honeywell, Tasneef, Wartsila and Offshore Solutions

B.V, just to name a select few. Senior executives travel from

around the world to our events looking to garner best practices

and concrete solutions to assist them in improving their organisations. IQPC provides

many different platforms for you to increase your market share,

stay ahead of your competition, increase awareness to your

target audience and position yourself as a key supplier to the

energy industry.

Your platform – getting your message across:Because we know that each sponsor has a different message, business development goal and branding objectives, each sponsorship package is tailored to your corporate strategies. Though most sponsorship offers multiple levels and types of exposure, there are a few main ways for you to highlight your corporate strengths:

1 Thought LeadershipAs a sponsor at the Business Continuity Management for Utilities Conference your company will gain second-to-none exposure to senior-level decision makers at the point in time that they are seeking solutions, information and systems for improving their firm’s strategies. For a select few sponsors, you can build your reputation as a market leader through subject-specific presentations, workshops and focus days. This highly selective sponsorship allows your firm to establish tremendous capability and expertise in your specialty as well as highlight successful work completed with your clients.

2 Premium BrandingWe bring together buyers and suppliers for collaboration, networking and knowledge sharing. Branding is often a major initiative for our clients who are seeking to get the message out about their offerings. Build your company’s brand and visibility in front of senior decision-makers in order to get shortlisted. As a sponsor, your company branding will appear alongside the global leaders associated with best practices in this field. Our dedicated marketing team will help you achieve your promotional aims in the months leading up to the conference. IQPC leverages multiple marketing channels including online, direct mail, email, press releases, media partnerships and social media to publicise the event and increase awareness about your participation to our extensive database, as well as through our network of partners.

3 Featured Networking EventsNetworking and information sharing are two major aspects of our conferences and IQPC builds in many opportunities for sponsors to benefit from meeting industry leaders. Focused and high-level, our events will provide you with the perfect environment to initiate new business relationships, identify upcoming opportunities and achieve face-to-face contact that overcrowded tradeshows can not deliver. The exhibition area is designed to be the heart of the event – a place to network and share strategies with key decision makers. Sponsorship opportunities range from exhibition stands to sponsored lunches, cocktail receptions, gala dinners and a host of other branding opportunities.

Additionally IQPC offers a selection of sponsorship opportunities that enables our clients to increase their opportunity to develop new relationships during our events, including one-to-one meetings with clients to understand their challenges, requirements and opportunities.

SPONSORSHIP AND EXHIBITION OPPORTUNITIES

The Business Continuity Management for Utilities Conference offers you the perfect platform to showcase your solution to your target market and meet and network with senior-level decision makers who are leading the way in the industry

We specialise in providing business development, marketing and sales solutions that are tailored to specifically deliver on your business objectives. We pay patient attention to what our exhibition and sponsorship customers want, expect, need and value. Every sponsor wants to create customers, develop qualified sales leads, convert leads into sales and retain customers. Our tailored sponsorship packages help you to achieve these objectives.

If you would like more information on sponsorship and exhibition opportunities or to discuss which package will best help you achieve your objectives, please contact Nawaz Ali on +971 4 360 2800 or email [email protected].

DO YOU HAVE A PRODUCT OR SERVICE THAT OUR SENIOR DECISION-MAKERS AND INFLUENCERS NEED?

For more information or to sponsor – Tel: +971 4 360 2800 @iqpcmena Email: [email protected] www.bcmforutilitiesme.com

REGISTRATIONEvent Code: 25403.001Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings.

4 WAYS TO REGISTERCALL: +971 4 364 2975 FAX: +971 4 363 1938

WEB: www.bcmforutilitiesme.com EMAIL: [email protected]

DELEGATE DETAILS

First Name: ............................................................ Surname: ....................................................................................Email: ................................................................... Telephone: ....................................................................................Job Title: ............................................................ Department: ....................................................................................Organisation: ..........................................Nature of business: ....................................................................................Address: ......................................................................................................................................................................Postcode: ................................................................Country: ....................................................................................Telephone: ......................................................................Fax: ....................................................................................Approving Manager: .................................Training Manager: ....................................................................................Name of person completing form if different from delegate: ......................................................................................Signature: ..................................................................... Date: ....................................................................................

Mr Mrs Ms Dr Other

I agree to IQPC’s payment terms If you have not received an acknowledgement before the conference, please call us to confirm your booking.

PAYMENT DETAILSPlease debit my credit card: Visa Mastercard American ExpressCard No: Valid From: Expiry Date: Issue Number: Card Holder’s name: ............................................. Signature: ...................................................................................Card billing address: (if different from Co.address) ....................................................................................................Country: ................................................................ Postcode: ...................................................................................

TEAM DISCOUNTSTeam discounts available on request. Call +971 4 364 2975 for more information.

VENUE & ACCOMMODATIONVENUE & ACCOMMODATION

Park Hyatt Abu Dhabi Hotel and VillasPO Box 52007, Abu Dhabi, 52007, United Arab Emirates Website: http://abudhabi.park.hyatt.com/en/hotel/home.html Phone: +971 2 407 1234 Fax: +971 2 407 1235

Hotel and travel costs are not included in the registration fee. For assistance in your travel and accommodation requirements, please refer to details below:Room ReservationsSpecial / corporate rate for room accommodation is available in the hotel. You may contact the hotel directly as per the details above quoting IQPC Middle East or the name of the conference. Hotels nearby the conference venue include: The La Palm Beach Hotel & The Labadi Beach HotelAdditionally featuring in Accra (although not near the conference venue): Moevenpick Ambassador HotelFlight ReservationsContact Bindu Babu at SNTTA Travel and Tours LLC Dubai.Email [email protected] + 971 4 282 9000Fax + 971 4 282 9988Online www.sntta.comPlease book at the earliest for your convenience.

CONFERENCE DOCUMENTATION

PRIORITY BOOKING FORM

Book and pay before 18 June 2015 and save up to US$500!

• Discounts cannot be combined. • Discounts are not valid if payment is received after closing date. • Payment prior to conference is mandatory for attendance.

Package Payment before 18 June 2015 Standard Price

Conference + 2 Workshop Days US$4,499 SAVE US$500 US$4,999

Conference + 1 Workshop Day US$3,689 SAVE US$410 US$4,099

Please indicate your choice of workshop:

Pre-conference Workshop Day Post-conference Workshop Day

Conference Only US$2,699 SAVE US$300 US$2,999

Prices are stated net of any applicable local taxes.

Conference Days: 14 - 15 September 2015Interactive Workshops: 13 & 16 September 2015 Park Hyatt, Abu Dhabi, UAE

If you cannot make the conference, you can still access all presentations delivered throughout the conference days for just US$450, post event. Contact us on +971 4 364 2975 for further details.IQPC’S STANDARD TERMS AND CONDITIONS

PAYMENT • Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials. Payment prior to conference is mandatory for attendance.• Your registration will not be confirmed until payment is received and may be subject to cancellation.• If a booking is received 10 working days before the conference a credit card number will be required to confirm your place, likewise if full payment has not been received before the conference date.• Any respective payment charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount.

DISCOUNTS • All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount.• Any other discounts offered by IQPC (including team discounts) require payment at the time of registration.• Discounts cannot be combined with any other offer.

CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY • You may substitute delegates at any time by providing reasonable advance notice to IQPC.• For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference.• In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation.• In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement.• Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances.• IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency.

PROGRAMME CHANGES • Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible.

YOUR DETAILS • Please email our database manager at [email protected] and inform him/her of any incorrect details which will be amended accordingly.

Documents

BCMU Brochure 2015