BCMC MOD 07.ppt

7/28/2019 BCMC MOD 07.ppt

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MODULE 07

EMPLOYEMENT COMMUNICATION

INTRODUCTION

WRITING CVS, GROUP DISCUSSIONS

INTERVIEW SKILLS

IMPACT OF TECHNOLOGICAL ADVANCEMENT

ON BUSINESS COMMUNICATION COMMUNICATION NETWORKS INTRANET,

INTERNET,E MAILS, SMS,

TELECONFERENCING,VIDEOCONFERENCING


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Meaning of Curriculum Vitae

A CV (singular) meaning course of oneslife.

CV (plural) are most often used foracademic or research position.


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DEFINITION

A curriculum vitae is a written descriptionof your work experience, educationalbackground, and skills. Also called as a

CV, or simply a vitae, it is more detailedthan a resume and is commonly used bythose looking for work outside the U.S and

Australia. A curriculum vitae is also used

by someone looking for an academic job,i.e. in a college or university.


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A CV or Curriculum Vitae is

Your life history

Your job history

Your achievementsYour skills


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Purpose of CV

To apply for a job within the same field.

To apply for a job within a different field.

To summarize your life achievements. To apply for a particular job vacancy.


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CONTENTS OF THE CV

Personal Details

Job Objective

Education

Professional Experience

Computer Skills

Language and Personal CommunicationSkills

Extracurricular Activities

References


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Personal Details:

The purpose of giving personal details isto make it as easy as possible for acompany to contact you at the right place

and the right time.

Under the personal details

Name

Address

Telephone number

Dates


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Job Objective:

The purpose of giving a job objective is tomake the employer aware of your goals .

Objective or aim is an important sectionbecause it informs the reader of what youare looking for.


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Education:

The purpose of this section is to show yourEducational background and skills.

Other possible headings for education are :

Educational background

Educational achievement

Educational history


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Professional Experience:

The purpose of this section is to highlightyour skills that are most immediatelyrequired by the position you are applying

for.

Under this :-

Employment

Employment history

Work experience

Work record


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Computer skills

Under computer skills you may includeBasics and Languages.

To obtain an internship, general computerskills may be extremely useful whereasemployment may depend on a particularskill.


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Languages and PersonalCommunications Skills

The purpose of this section is to drawattention to the languages whichcandidate knows. Listening, writing,

conversational skills should be clearlystated.


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Extracurricular Activities

The purpose of this section is to allow thecandidates to highlight on his / her individualskills related to the following:

Outside activities Personal interests

Social skills

Team work Time management

Competitive spirit


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References

The purpose of this section is to show theemployer that there are people who knowthe candidate

in terms of his / her conduct, character,strengths and weakness

can be professors or employers, familyfriends, ( not the candidates bloodrelatives)

who can support the information the

candidate has given.


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Difference between CV and Resume

The primary differences are the length,the content and the purpose.

Resume one page where as CV usually 3

or more pages depending on theindividuals experience.

Resume focuses on specific achievements

and result oriented responsibilities. CV goes into detail with regard to work

experience / job responsibilities.


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Format of CV

Contact information

Personal information

Educational qualification

Employment history Languages known

Computer skills

Achievements and awards Extra curricular activities

Reference


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INTERVIEW

THE WORD INTERVIEW MEANS

VIEW BETWEEN OR SIGHT

BETWEEN.

A MEETING BETWEEN TWO PERSON

FOR THE PURPOSE OF GETTING THE

VIEW OF EACH OTHER.


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TYPES OF INTERVIEW

FORMAL / STRUCTURED INTERVIEW. INFORMAL / UNSTRUCTURED

INTERVIEW.

PANEL INTERVIEW.

GROUP INTERVIEW.

STRESS INTERVIEW.

APPRAISAL INTERVIEW.

DECISION MAKING INTERVIEW.

IN-DEPTH INTERVIEW.

TELEPHONIC INTERVIEW.

LUNCH / DINNER INTERVIEW.


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INTERVIEWEES PREPARATION

IT CONSIST OF THREE STAGES:-

1. BEFORE THE INTERVIEW OR PRE-

PREPARATION.

2. DURING THE INTERVIEW

3. AFTER THE INTERVIEW


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BEFORE THE INTERVIEW

KNOW YOURSELF.

KNOW YOUR COMPANY DETAILS

- ORGANISATION STRUC.

- NAME OF THE INTERVIEWER.

- PRODUCT AND SERVICES.

- TRAINING PROGRAMS.

- SIZE OF THE COMPANY.- TYPES OF CLIENTS.


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PREPARE TYPICAL INTERVIEW QUESTIONS.

CHECK THE ANNUAL REPORT OR THELITERATURE PRODUCED BY THE COMPANY

SO AS TO KNOW MORE ABOUT THE

COMPANY.

PREPARE QUESTIONS YOU WOULD LIKE TOASK AS AN INTERVIEWER.

MEMORIZE THE NAME OF THE

INTERVIEWER.

DECIDE WHAT TO WEAR.


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-FIND WHERE YOU ARE GOING AND HOW LONG IT

WILL TAKE.

- GET A GOOD NIGHTS SLEEP.

- ARRIVE 15 MINUTES EARLY ,THIS WILL NOT ONLY

SHOW YOUR PUNCTUALITY, IT WILL ALSO GIVE

YOU TIME TO GAIN YOUR COMPOSURE.

- BE FRIENDLY TO THE RECEPTIONIST /

SECRETARY, THEY ARE OFTEN ASKED THEIR

OPINION.


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DURING THE INTERVIEW

START IT OFF LIKE A WINNER, WITH APOSITIVE CONFIDENT ATTITUDE INTRODUCEYOURSELF.

DONOT SIT UNTIL ASKED TO.

LISTEN ATTENTIVELY.

LOOK DIRECTLY AT INTERVIEWER BUT DO NOT

STARE.

DO NOT CROSS LEGS.

AVOID NERVOUS MANNERISMS LIKE CLICKING

YOUR PEN, BITING YOUR NAILS.


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DURING THE INTERVIEW

SPEAK CLEARLY,USE GOODSTANDARDENGLISH.

BE POSITIVE AND ENTHUSIASTIC.

DONT ASK ABOUT SALARY AND OTHEREMPLOYEE BENEFITS.

BE SURE TO FIND OUT NEXT STEP. ASKTHE INTERVIWER WHEN THE DECISIONWILL BE MADE.


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AFTER THE INTERVIEW

SAY THANKS AND LEAVE THE ROOM.

NEXT DAY WRITE THE INTERVIWER ABRIEF NOTE REITERATING YOURINTEREST IN THE JOB.

FOLLOW UP IF YOU HAVENT HEARDFROM THE INTERVIEWER WITHIN THETIME FRAME.

INTERVIEW DRESSING


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INTERVIEW DRESSING

DOS

- DRESS CONSERVATIVELY.- CHECK OUT WHAT MANAGEMENT

WEARS AND DRESS SIMILARLY.

- PRACTICE GOOD GROOMING.

- DO HAVE A CLEAN AND NEATLY

STYLED HAIR STYLE.

- DO CARRY A PORTFOLIO WITHEXTRA COPIES OF YOUR RESUME.

- DO WEAR SHOES YOU CAN WALK

IN EASILY.


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INTERVIEW DRESSING

DONTS

DONT DRESS CASUAL.

DONT WEAR LOT OF JEWELLERY. DONT WEAR LOT OF COLOGNE.

DONT WEAR ATHLETIC SHOES.

DONT CHEW GUM OR SMOKE. DONT WEAR HEAVY MAKE-UP.

DONT EAT SPICY OR SMELLING FOODS

PRIOR TO INTERVIEW.


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INTERVIEWERS PREPARATION

BE CLEAR WITH THE PROFILE AND JOB

REQUIREMENT.

INTERVIEWER HAS TO SEND INTERVIEWEELETTER WELL IN ADVANCE.

PROPER SEATING ARRANGEMENT FOR THECANDIDATE SHOULD BE MADE.


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Media of Communication


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Media

Written communication

Oral communication

Visual communication Audio-Visual communication

Computerbased communication


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Written Communication

Letters, circulars, memo, telegrams,reports, minutes of meeting, forms,questionnaires, manuals.

Oral Communication face-face ,telephone, radio broadcasts,

interview, group discussions, meetings,

conferences and seminars,announcements over the public addresssystem ,speech


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Visual communication

Gestures, facial expression, tables, charts,diagrams, posters, slides, film strips,graphs

Audio-visual- television, cinema

Computer-based communication, e-mail,voice mail, cellular phones, fax


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Written Communication: Merits

Accurate and precise

It can be repeatedly referred to

It is a permanent record

It is a legal document

It facilitates the assignation of

responsibilities It has wide access


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Written Communication: Limitations

Time consuming

It is costly

Quick clarification is not possible


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Oral Communication: Merits

Saves time

Saves money

Powerful means of persuasion and control

Convey shades of meaning

Immediate feedback

Immediate clarification

Can be informal More effective with groups- at gatherings,

meetings


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Oral Communication: Limitations

Lengthy messages are not suitable

Cannot be retained for a long time

No legal validity

Greater chances of misunderstanding

Responsibilities for mistakes cannot be

suitably assigned Distance can hinder communication


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Face-to face Communication

Merits

Facial expressions and gestures help tocommunicate better

Particularly suitable for discussion Limitations

Difficult to practice in large gatherings

Not effective in large gatherings Ineffective if the listener is not attentive


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VISUAL COMMUNICATION

Suitable only to communicate elementary,Simple ideas

Effective in combination with other media Types Facial expressions and gestures Printed pictures Posters Film strips Slides


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Audio-Visual communication

Suitable for mass publicity

Mass propaganda

Mass education Employee education, demonstration-

Close circuit TV

Short films, cinema, video tapes


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Computer-based communication

Advantages

Quickest means of communication

Space no longer a barrier to communication

Video conferencing can replace personalmeetings

Better means of keeping permanent record of

valuable and bulky data World-wide web as a publishing platform


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Computer-based communication:Limitations

Uncertain legal validity

Fear of undesirable leakage

The virus malady


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COMMUNICATION

NETWORKS


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INTERNET

Defined as a large network that connectsother networks of computers all aroundthe world.

Research firms, colleges, universities,business, schools & other organizations.

Two recent adaptations of Internet

technology, the intranet and the extranet.

An intranet is an information portal designed specifically for the internali ti f ll di l b i t i
http://searchvb.techtarget.com/sDefinition/0,,sid26_gci212377,00.htmlhttp://searchnetworking.techtarget.com/sDefinition/0,,sid40_gci212089,00.htmlhttp://searchnetworking.techtarget.com/sDefinition/0,,sid40_gci212089,00.htmlhttp://searchvb.techtarget.com/sDefinition/0,,sid26_gci212377,00.htmlhttp://www.mywebservices.ca/intranet.htmlhttp://www.mywebservices.ca/intranet.html


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communications of small, medium or large businesses, enterprises,governments, industries or financial institutions of any size or complexity.Intranets can be custom-designed to fit the exact needs of businesses nomatter where they are situated. Users of intranets consists mainly of:

Members of the executive team.Accounting and order billing.Managers and directors.Sales people and support staff.Customer service, help desk, etc..

An extranet is somewhat very similar to an intranet. Extranets are

designed specifically to give external, limited access to certain files ofyour computer systems to:

Certain large or privileged customers.Selected industry partners.Suppliers and subcontractors... etc.

Therefore, a carefully designed extranet can bring additional business toyour company. Intranets and extranets all have three things in common:

They both use secured Internet access to the outside world.Both can drastically save your company or organization a lot of

money.Both need a user ID & password to control access to the whole

system.
http://www.mywebservices.ca/extranet.htmlhttp://www.mywebservices.ca/extranet.html


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Popular uses of the internet

SURFING

E-MAIL

DISCUSS/chat

PUBLISH BUY AND SELL

DOWNLOAD

OTHER USES-make long distance phone calls, listen to

radio programs, watch TV, play games, hold desktopvideoconferencing


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INTRANET

Is a network inside an organization thatuses internet technologies & wwwstandards to provide within the enterprise

for information sharing, communications&support business processes.

Users are managers, employees&suppliers.

Protected by security measures.


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VIDEO CONFERENCING

Avideoconference (also known as avideoteleconference) is a set of interactivetelecommunicationtechnologies which

allow two or more locations to interact viatwo-way video and audio transmissionssimultaneously. It has also been called

visual collaboration and is a type ofgroupware .
http://en.wikipedia.org/wiki/Telecommunicationhttp://en.wikipedia.org/wiki/Technologyhttp://en.wikipedia.org/wiki/Groupwarehttp://en.wikipedia.org/wiki/Groupwarehttp://en.wikipedia.org/wiki/Technologyhttp://en.wikipedia.org/wiki/Telecommunication


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VIDEO CONFERENCING

Enhances group productivity & efficiency

Easy way to connect work team.

Long distance meetings face to facewhile eliminating the need for costlytravel.

VC room is equipped with soundsensitive camera, TV like monitors, highquality speakers & microphones.


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E-mail etiquettes : Be clear, concise &polite.

Using e-mail software provided bygroupware, one can communicate withintranet, extranet & internet.

Send messages to a person withoutmaking direct contact or knowing wherethat person is located.


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TELE CONFERENCING

Tool of e-conferencing, here sessionsare held in real time.

Can only take part in voice input ofquestions &responses.

It is a rapidly developing technologythat will eventually change the waycompany do business.


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Used in sales meetingannouncement, education

&training etc.Less expensive to bring together

people located at distantgeographical sites.


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SMS

SMS stands for short message service.

Commonly know as texting.

Improvements to the service-

T9 Predictive text

EMS

MMS

Documents

BCMC MOD 07.ppt