Upload
john-alexander-gallin
View
214
Download
0
Tags:
Embed Size (px)
DESCRIPTION
CANADIAN RED CROSS Annual Review 2009 2010 British Columbia and the Yukon Canada
Citation preview
Table of Contents
2 ANNUAL REVIEW
Table of ContentsINTRODUCTIONS
GreetingsRegional GovernanceStrategy 2015
DISASTER MANAGEMENT
Disaster ManagementInternational OperationsRestoring Family Links
COMMUNITY RESILIENCE AND CAPACITY BUILDING
SmartStart: Multi-Lingual Injury Prevention TrainingFirst ContactAboriginal Outreach
HEALTH AND SOCIAL PROGRAMS
Health Equipment Loan Program (HELP) Children’s Medical Equipment Recycling & Loan Service (CMERLS) Regional Contracted HELP ServicesFamily Support Program
i
iii
iii
1
135
6
678
9
9
101112
VIOLENCE AND ABUSE PREVENTION
RespectED: Violence & Abuse Prevention
INJURY PREVENTION
First Aid and Water Safety Services
HUMANITARIAN ISSUES
Humanitarian Issues Program & Youth TAP (Training in Action Program)
FINANCIAL HEALTH AND SUSTAINABILITY
A Legacy of Community ServicesDonors & Supporters
13
13
15
15
17
17
19
1920
MISSIONThe Canadian Red Cross mission is to improve the lives of vulnerable people
by mobilizing the power of humanity in Canada and around the world.
VISIONThe Canadian Red Cross is the leading humanitarian organization through
which people voluntarily demonstrate their caring for others in need.
FUNDAMENTAL PRINCIPLESHumanity
ImpartialityNeutrality
IndependenceVoluntary Service
UnityUniversality
The past year has been filled with celebration, challenges and achievements.
2009 marked the 100th Anniversary of the Canadian Red Cross Society as a Canadian corporation and we celebrated with events that were as creative and varied as our province. In the Lower Mainland, a wonderful gathering of past and present Red Cross volunteers, staff and supporters created an opportunity to share memories and acknowledge achievements. In Prince George, a volunteer recognition event held in the local Aboriginal Friendship Centre outlined volunteer contributions in such a personal way, I felt as if I had known the volunteers for years rather than minutes. We were honoured to have the Lieutenant Governor Steven Point, host an anniversary event for the Red Cross in BC at Government House. The recognition of BC women who served in Europe during the Second World War, of Rob Dyke who swam around Vancouver Island in support of Red Cross Water Safety, and of the First Nation children who sang a song about the seven Fundamental Principles were inspiring in their humanitarian focus.
RespectED: Violence and Abuse Prevention celebrated its 25th year as a program with the Red Cross in 2009. RespectED uses training and education to move the issues of violence and abuse from unmentionable to unacceptable. First developed in the Lower Mainland, Red Cross RespectED is now delivered across Canada and in partnership with 10 other National Societies around the world.
It was also a 25th anniversary year for Youth TAP’s Global Issues Symposium for Youth. This event trains and inspires youth to consider world problems from landmines to child soldiers. The Canadian Red Cross was a strong supporter of the global effort to ban landmines, something many people thought impossible. Education to youth on critical global issues is an essential part of our commitment as an international humanitarian organization.
From May to November we were busy responding to fires in BC’s Southern Interior. Over 6,800 people were directly supported by Red Cross volunteers and staff. The TELUS Red Cross Call Centre was opened in cooperation with Emergency Management BC for 12 days, responding to over 2,300 calls for information. The BC fire response reflected the Red Cross’ ability and commitment to coordinate effectively with others; we worked with 15 municipal, regional and First Nation authorities, and 10 government and non-governmental agencies to support people affected.
The new year began with tragedy after the devastating earthquake in Haiti. Many Canadians looked to the Red Cross to translate their concern to action by donating generously to support our work. Our volunteers and staff leaped into action, exhibiting outstanding teamwork in processing donations and supporting Haitians returning to Canada. Over 800 community fund raising events were held throughout BC.
This year, the Red Cross underwent many internal shifts as part of an innovative process that explores how we can work together more effectively in Western Canada to serve more people. This included the creation of provincial managers to link directly with provincial governments, agencies and organizations. Change always involves some difficult adjustments, but our staff and volunteers rose to the challenge. Red Cross was also affected by economic pressures, but we are working hard to build our fund development initiatives to ensure the financial health of the Society.
You will be able to read more about the specific program achievements in the pages that follow. Throughout all the changes and challenges, our focus remains on our humanitarian mission to ensure that the Red Cross will be here to celebrate its 200th year and beyond.
Kimberley Nemrava BC Director
Greetings
Working together,
we will be able to
continue to expand the
reach and relevance
of our programs
to better serve the
people of British
Columbia and Yukon.
Dear Red Cross Supporter,
BRITISH COLUMBIA AND YUKON i
ii ANNUAL REVIEW
Regional Governance
N O R T h E R N B C & Y U K O N R E G I O N
Where We Serve: From Williams Lake, east to Valemount, west to Prince Rupert and north to the Alaska border
Regional Council:Tim Alexander (President)Dan Le (Vice President)Alvina Berggren Amar Dhillon Dave Dickson Derek Itani Linda Lauder Becky Row (Ex-Officio)
S O U T h E R N I N T E R I O R R E G I O N
Where We Serve: Extends from 100 Mile House and Blue River south to the U.S. border and from Lillooet and Princeton east to the Alberta border
Regional Council:Clarence Kooistra (President)Peter ChauMel GallowayAlanna GarrettRick RileyDinah StanleySheilagh WilsonJohn Richey (Ex-Officio)
B C C O A S T A L R E G I O N
Where We Serve: Vancouver Island, the Gulf Islands, Powell River, Bella Bella, Bella Coola, Ocean Falls and the Haida Gwaii Islands
Regional Council:Paul Jenkins (President)Bruce Curtis (Past President)Bruce ClineMichelle GlubkeAngela HenryDoug ThompsonMike WatersPhyllis Argue (Ex-Officio)
L O w E R M A I N L A N D R E G I O N
Where We Serve: From the Greater Vancouver area, north to Sechelt, Squamish and Pemberton, east to the Fraser Valley, Boston Bar and Hope, and south to the U.S. border
Regional Council:Cassandra Consiglio (President)Shelley Milne (Past President)Cynthia Lam (Vice President)Kalpna Solanki (Vice President)Shannon BeattyLouise BishoffJudith BoerLeanne DospitalJames LiuEmese SzucsMichelle Hassen (Ex-Officio)
British Columbia & Yukon Regional Councils
This is pull-out text, ragged right justification,
Helvetica Neue, 27 Ultra Light Condensed,
colour to match program colour. No more
than about nine lines. No hyphenation
text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text texttext text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text texttext text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text texttext text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text texttext text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text text
Header 1Strategy 2015
BRITISH COLUMBIA AND YUKON iii
Strategy 2015A Five-Year Strategic Plan
B U I L D I N G O N T h E C O R N E R S T O N E S O F O U R w O R K
This year the Canadian Red Cross implemented Strategy 2015, a five-year strategic plan designed to maximize efficiency, enhance accountability and increase success in our mission to prevent and alleviate suffering in Canada and throughout the world.
Much of the plan builds on the work the Canadian Red Cross already does through the identification of six areas of excellence: Disaster Management, Community Resilience and Capacity Building, Health and Social Programs, Violence and Abuse Prevention, Injury Prevention and Humanitarian Issues and International Humanitarian Law. These areas represent the cornerstones of our work, and indicate where we need to focus attention, resources and time over the next five years to build on our successes.
Expanding on the six areas of excellence, the Canadian Red Cross developed the following goals:
Goal 1 – Disaster Management: People will have their basic needs met and their living conditions restored and improved in the event of crisis, conflict and disasters.Goal 2 – Community Resilience and Capacity Building: Communities will have increased capacity and resilience to address their basic needs. Goal 3 – health and Social Programs: People will have improved health status through community-based actions.Goal 4 – Violence and Abuse Prevention: Children and youth will be protected from violence and abuse through the creation of safe environments. Goal 5 – Injury Prevention: People will have the skills and knowledge to make safe choices, prevent injuries and respond in emergency situations. Goal 6 – humanitarian Issues and International humanitarian Law: Humanitarian issues will be addressed in order to protect life and health and to ensure respect for the human being.
In order to meet all six strategic goals, the Canadian Red Cross identified six means by which we expect to build on and achieve further successes: Fundamental Principles and Humanitarian Values, One Shared Vision, The Best Team: Volunteers and Staff, Communication and Influence, Financial Health and Sustainability, and Partnership and Networking. In Strategy 2015, the means are then further expanded upon, identifying various criteria from which our successes can be measured and evaluated in a tangible way as we work to achieve our strategic goals.
Strategy 2015 cements the commitment of the Canadian Red Cross to continuously earn the respect and support of Canadians as we continue to mobilize the power of humanity now and for the next 100 years in accordance with our mission to improve the lives of vulnerable people in Canada and around the world.
To read more about Strategy 2015, our areas of excellence, strategic goals and the means to get there, visit our website at www.redcross.ca.
•
•
•
•
•
•
Strategy 2015
cements the
commitment of the
Canadian Red Cross to
continuously earn the
respect and support
of Canadians as we
continue to mobilize
the power of humanity
now and for the next
100 years.
1 ANNUAL REVIEW
As a premier provider of humanitarian assistance in Canada, the Red Cross Disaster Management program offers a broad range of emergency management services that help people prepare for, respond to and recover from disasters, ranging from small individual disasters to large scale catastrophic events. The program supports relief and recovery activities, such as distribution of emergency supplies, family reunification, information dissemination through the TELUS Red Cross Call Centre, and recovery and referral support. Operating 24 hours a day, 7 days a week, we rely on a large number of well trained volunteers to support service delivery.
Globally, disasters are increasing in frequency and severity. Locally, we are faced with annually recurrent events, including storms, spring freshet, and forest fires. As a result, the Disaster Management program is shaped by the seasons and the hazards that go with them. In the past year, the BC and Yukon Disaster Management program responded to the needs of thousands of clients in emergencies and disasters:
From May to November, over 30,000 people were evacuated due to forest fires that raged across BC, in particular the Southern Interior Region. Working closely with all levels of government and agencies, the Red Cross assisted with reception centers and operated recovery centres to provide assessments, information referrals, food, water, shelter, blankets and clean-up kits. The TELUS Red Cross Call Centre was also activated to provide critical information to more than 2,390 people. This response supported a total of 6,846 individuals.
During the extreme heat wave in July, volunteers distributed bottled water and monitored people in line for signs of heat-related illnesses at select office locations of the Ministry of Housing and Social Development in the Lower Mainland Region.
Volunteers across BC were deployed to help provide non-medical support to clients during the H1N1 mass vaccination in the fall. Volunteers assisted with registration, managed flow of traffic in waiting areas, and distributed information provided by the public health authorities.
During the severe winter weather, volunteers assisted with Extreme Weather Shelters in Greater Vancouver, Abbotsford, Victoria, Nanaimo and Courtenay by distributing hundreds of blankets and sleeping mats. Volunteers in Greater Victoria were activated for 22 nights providing outreach information, support to warming centres, and set up and take down of the Extreme Weather Shelters.
•
•
•
•
When we were told
about the Red Cross,
we thought ‘Wow,
there is some hope.’
They helped us get
some groceries
together and replenish
everything that had
turned to garbage.
Zena GrindlayLillooet client from the BC
Forest Fires
Disaster Management
1 Disaster Management
BRITISH COLUMBIA AND YUKON 2
It is very much
appreciated. I didn’t
realize the Red Cross
did this kind of work.
I mean, you see the
Red Cross on the
news all the time at
disasters but not in
your own town. It’s a
really good thing
that you do.
Sheila MaraLillooet client from the BC Forest Fires
Disaster Preparedness & Response
Header 2
Courses & workshops 42
People Trained 534
Community Training & Awareness Events 133
Disaster Responses 31
Clients Served 9,199
Volunteers 918
Volunteer hours 12,251
Photo credits (page nine, from left, clockwise): Ruth Bonneville, Winnipeg Free Press, 2009; Elisha Dacey, Kelowna Daily Courier, 2009; and Sarah Simpson, Cowichin Valley Citizen, 2009.
On Vancouver Island, volunteers assisted with needs assessments during the severe flooding. In total, 121 people were assisted by our teams with relief items, such as hygiene kits, clean-up kits, blankets, gift cards, and housing assistance.
The Red Cross developed specialized workshop modules and provided group lodging training in partnership with the Olympics host communities in the event that no hotels/motels were available during the Games.
Disasters in BC and Yukon will continue to be a threat based on the geography, the potential hazards, climate change, and our diverse populations across the province. To ensure the program can be flexible in responding to disasters, the team completed an operational review over the past year, identifying high risk areas that impact communities, determining how and where the Red Cross can build capacity with personnel, resources, and supplies to meet the potential needs required, as well as determining what agreements need to be developed with government to support these areas.
In the coming year, Disaster Management will focus on responding to more events and helping more people in times of need by continuing to increase capacity through volunteer training and maintenance, establishing formal agreements with key communities within the high risk areas, and developing stronger collaboration with all levels of the government.
•
•
International OperationsWhen I woke up at
dawn, I heard gospel
coming from a nearby
church – which was
barely standing amid
the rubble. You could
hear the people inside
singing… I remember
feeling that the scale
of our task was simply
overwhelming, and
to hear the hope and
resilency in the voices
of those singing that
morning was inspiring.
Jean-Pierre TaschereauCanadian delegate
on the Haiti earthquake
3 ANNUAL REVIEW
At the Canadian Red Cross, our days are marked by powerful events that occur here at home and around the world. With every disaster, we are reminded of how fragile life is and how the simple act of caring can help keep hope alive in the darkest of circumstances.
The past 12 months has seen an unfortunate number of disasters. But as we take a look back at the human impact of these earthquakes, floods, fires and storms, we can also celebrate the many acts of caring that our generous donors, volunteers and staff undertook to help make a difference for those in need.
F E B R U A R Y 2 0 1 0
On February 27th, an 8.8-magnitude earthquake struck along the coastline of Chile, killing hundreds of people, destroying homes and impacting millions across the country. The Chilean Red Cross deployed its emergency response teams and 120 volunteers in and around Santiago to distribute food, hygiene items and blankets to survivors. A Red Cross team from Panama has been deployed to provide technical support in the fields of damage assessments, health, logistics, relief, shelter and information management.
J A N U A R Y 2 0 1 0
A 7.0-magnitude earthquake struck off the western coast of Haiti on January 12th, killing thousands and trapping thousands more. It’s estimated that three million people were affected by the disaster and 200,000 left homeless. Haitian Red Cross volunteers responded immediately, undertaking search and rescue operations while the International Red Cross Movement geared up for what has become the largest single-country emergency relief and recovery operation in Movement history.
The Red Cross is committed to supporting Haitians now and into the future. Red Cross is on the ground, continuing to provide desperately needed medical care, relief items, shelter and support. We will be there for years to come helping earthquake-affected Haitians build stronger, healthier and more resilient communities.
S E P T E M B E R 2 0 0 9
Within a single week, the Asia Pacific region was rocked by four disasters that impacted the lives of nearly nine million people in the Philippines, Vietnam, Samoa and Indonesia. Tens of thousands of Red Cross volunteers activated early warning systems to move people from harms way. They also rescued those who were stranded, tended to the wounded, provided much needed shelter and offered comfort and support during what were extremely challenging days.
As we take a look
back at the human
impact of these
earthquakes, floods,
fires and storms,
we can also celebrate
the many acts of
caring that our
generous donors,
volunteers and staff
undertook to help
make a difference
for those in need.
A P R I L 2 0 0 9
A 6.3 magnitude earthquake struck the city of L’Aquila in central Italy, leaving at least 289 people dead, more than 1,000 injured and roughly 28,000 homeless. The Red Cross set up five camps in the areas hit by the earthquake, providing beds and shelter for 4,500 people as well as 22,000 meals a day.
The Canadian Red Cross helped to support the people of Onna through the construction of transitional housing and a social centre for the village. These buildings will be wood-framed to better absorb seismic activity in the region.
Whether near or far, the Canadian Red Cross helps vulnerable people affected by emergencies and disasters. From local flooding in your neighbourhood to the massive earthquakes and storms you hear about on the news, the Red Cross continues to help now, and as we begin our next 100 years.
BRITISH COLUMBIA AND YUKON 4
Restoring Family Links
Words cannot describe the joy and relief when a person receives one brief message that says his/her loved ones are safe and well. That is the feeling Luka, a father living in Surrey, felt when he was able to finally reconnect with his two sons after four years of separation. Luka lost contact after his sons, Gojko and Sasha, moved from their address in Montreal. It took eight months of hard work and determination on the part of the Red Cross in Quebec to finally locate the brothers. Luka’s story, and many other success stories, is why the Restoring Family Links (RFL) is an integral part of the Red Cross. The program offers a sense of hope to many people in Canada and abroad who have lost contact because of conflict, war, disasters or illness.
Restoring Family Links provides several unique services to help alleviate the anxiety for individuals who are looking for answers. Whether it is facilitating the exchange of Red Cross messages between family members or providing a health and well-being update on a friend or family member one has lost contact with, the Red Cross ensures that messages are sent and families are reached.
As we live in a world where technology can instantly connect people from one side of the world to the other, more and more people are opting to conduct their own personal search. This trend has allowed Restoring Family Links to focus and support those who don’t have access to, or familiarity with, communication technology, especially the elderly and those who are hospitalized.
Restoring Family Links
Clients Served or Families Reconnected 27
Referrals 21
Cases Pending 46
Volunteers 8
Volunteer hours 703
I’m very, very, very
happy to inform
you my kids have
arrived. They arrived
on Saturday. We are
all together now. I’m
very grateful for your
support to me. Thank
you so, so, so much.
Restoring Family Links client
Reunited in Canada with her two sons from Kenya
5 ANNUAL REVIEW
SmartStart: Multi-Lingual Injury Prevention Training
2 Community Resilience and Capacity Building
Launched in 2002, SmartStart: Multi-Lingual Injury Prevention Training aims to address the safety needs of some of the most vulnerable communities in their first languages. The program consists of two workshops: Community Access to First Aid, which focuses on injury prevention, basic first aid, and knowledge on accessing medical services; and Personal Disaster Preparedness, which emphasizes home preparedness, disaster evacuation plans and procedures, and preparation of survival kits.
Volunteer instructors, who are certified in first aid and understand a multitude of cultures and ethnic backgrounds, are the backbone of SmartStart, as they deliver the free workshops to newcomers to Canada in 18 languages, including English as a Second Language format. They also provide first aid certification courses to Red Cross volunteers.
Last year, SmartStart won the Canadian Red Cross National “Excellence in Programs and Services” Award and the Western Zone “Power of the West” Award.
In partnership with the Richmond Centre for Disability and the Chinese Mental Wellness Association of Canada, SmartStart workshops were delivered to people with disabilities or recovering from mental illness, along with their family members and caregivers.
The program successfully expanded the service to reach the Japanese and Filipino communities and introduced the Community Access to First Aid workshop in the Brandon/South West Manitoba Region.
Scotiabank has continued their support by extending their funding for the program for another three years; thus, allowing the program to invest in long-term opportunities.
In the coming year, SmartStart will continue to provide vital information to communities in multiple languages and to recruit and train volunteers from diverse backgrounds, thus expanding program services to more vulnerable community groups.
•
•
•
•
I feel my role at the
Red Cross has allowed
me to bring changes
in small ways for those
that need it most in
our community.
Manjit SinghSmartStart volunteer
BRITISH COLUMBIA AND YUKON 6
SmartStart: Multi-Lingual Injury Prevention Training
workshops 199
Participants Reached 5,673
Cultures Reached 46
Volunteers 20
Volunteer hours 806
First Contact
First Contact provides multi-lingual information and emergency services referrals to vulnerable refugee claimants in 17 languages through a 24/7 phone system. Over 40 trained multi-lingual volunteers answer calls from concerned citizens and refugee claimants. By having access to a convenient phone system, our community is better equipped to respond to the needs of refugee claimants settling in Canada.
Through the generous support of the Ministry of Attorney General, Law Foundation of UBC, and Vancouver Foundation, as well as the commitment of our community partners and volunteers, First Contact acts as an impartial service at first point of contact with refugee claimants, reducing difficulty in navigating the refugee determination system and improving their access to information needed for health and well-being.
Since its launch in November 2008, First Contact has assisted 612 claimants of all ages from 50 countries with direct services in collaboration with multiple community partners, including:
Canada Border Services Agency and Citizenship Immigration Canada, who assist by delivering information and referral booklets to refugee claimants
Belkin House, New Hope and Salvation Army Community Services, who assist by providing accommodation for up to 3 months
Multi-Agency Partnership (MAP), a group of over 30 organizations who have addressed 455 referrals from First Contact
First Contact has continued to implement new technology to meet the needs of refugee claimants, including implementation of a call centre to manage the increased call volume and allow three-way communication, standards and protocols to ensure refugee claimants’ safety and equitable access to housing, and a new scheduling system to improve volunteer coverage of the phone line. The program will continue to examine ways to improve its services and ensure sustainability through further partnerships and renewal of funding in the coming year.
•
•
•
7 ANNUAL REVIEW
Being a volunteer is a
gratifying experience
that allows me to use
my language skills
to assist newcomers
to Canada who
have suffered often
devastating events in
their home countries.
It also provides
me with invaluable
experience and
training.
First Contact volunteer
First Contact
People Reached 547
Cultures (Countries) Reached 46
Volunteers 39
Volunteer hours (Including On-Call) 56,953
BRITISH COLUMBIA AND YUKON 8
The three-day
Walking the Prevention
Circle workshop
acknowledges
the history, challenges
and potential of
Aboriginal individuals
and communities
as it explores
issues relating to
abuse, neglect and
interpersonal
violence.
Aboriginal Outreach
In May of 2007, the Canadian Red Cross signed a Memorandum of Understanding (MOU) with the National Assembly of First Nations. The MOU formalizes and enhances cooperation between the agencies in the following core areas: Emergency Management, Injury Prevention, Abuse & Violence Prevention, and International & Humanitarian Issues. Additional support has been demonstrated through relationships with: BC Assembly of First Nations, Union of BC Indian Chiefs, BC First Nations Summit (Support Resolutions, 2008), Vancouver Aboriginal Friendship Centre (MOU, 2008) and the Wachiay and K’omoks First Nation (MOU, 2009).
During 2009/2010, the Red Cross has continued to work to develop respectful and collaborative relationships with Aboriginal communities of British Columbia and the Yukon. Examples of the work conducted include:
Disaster Management: During the 2009/2010 fiscal year, the Red Cross worked with communities during all three stages of disaster: preparedness, response and recovery. We were honoured to partner with the Okanagan Indian Band in their development of an emergency plan, which was presented at the First Nations Emergency Services conference in Terrace; work with communities as they prepared and responded to H1N1; and respond to communities in need as they experienced flooding on Vancouver Island during the early stages of winter.
First Aid: On Vancouver Island, First Nation people are being trained to become first aid instructors. This training enables local capacity to deliver first aid training, thus allowing communities to be self-reliant in achieving their first aid and injury prevention goals.
RespectED: Violence Prevention Education: Many communities have accessed RespectED training this year. Of particular focus in Aboriginal communities has been Walking the Prevention Circle. This three day program acknowledges the history, challenges and potential of Aboriginal individuals and communities as it explores issues relating to abuse, neglect and interpersonal violence. The workshop empowers participants to name and reclaim the past, and begin the transition from the cycle of violence to the circle of healing, a journey that begins with awareness and moves toward prevention. All four regions have hosted Walking the Prevention Circle workshops this year. There has also been a great interest in the Beyond the Hurt Youth Peer Facilitator’s Training. Communities have been accessing this bullying prevention workshop for delivery in communities located in the Lower Mainland, Southern Interior and Northern BC.
We look forward to joining hands with First Nation, Inuit and Métis communities in the coming year as we continue to work in close partnership, collaboratively building resilient communities.
•
•
•
Health Equipment Loan Program (HELP)Excellent Service.
Made everything
easier. Would not
have been able
to get around, even
in my own home.
Able to go out with
a friend to shop for
groceries, etc.
hELP client
3 Health and Social Programs
The Health Equipment Loan Program (HELP), an integral part of the British Columbia and Yukon health care systems, offers short-term loans of mobility, bathing, toileting, and transfer equipment to individuals so they can recover at home comfortably and independently. HELP serves clients recovering from an illness or injury, people with disabilities, seniors, and palliative care patients.
The program serves communities across BC and in the Yukon with 74 locations supported by thousands of dedicated volunteers, providing customer service, completing equipment repairs, and ensuring each location runs smoothly. Last year, the Red Cross completed an extensive review of the program to ensure that it is well-positioned to meet the demands of the next decade.
A review of the service delivery model, including stakeholder consultations, examined the program’s reach across BC and analyzed trends that impact the program in future. This review culminated in the development of a Strategic Vision for HELP for 2015.
Thanks to the generous donation from the Church of Jesus Christ of Latter-Day Saints, 500 new wheelchairs were donated and distributed across BC. These lighter and more versatile wheelchairs allowed us to retire some of our older stock.
With assistance from local health authorities and government ministries, we acquired six automated equipment washers that automate the labourious task of manually cleaning equipment.
A major occupational health and safety initiative was implemented at HELP locations, investing in Workplace Hazardous Materials Information System (WHMIS) training for staff and volunteers and switching to a more environmentally friendly line of cleaning and repair chemicals.
HELP will continue to improve service and expand its reach to meet the growing needs of clients in British Columbia and Yukon. The better use of technology, maximization of our resources, and partnerships with other organizations will enable HELP to serve even more individuals in the coming year.
•
•
•
•
Health Equipment Loan Program
Depot Locations 74
Client Visits 62,636
Articles Loaned 121,813
Volunteers 998
Volunteer hours 91,625
9 ANNUAL REVIEW
Children’s Medical Equipment Recycling & Loan Service (CMERLS)
You are the best!
Thanks for putting
the chair together so
quickly. I only sent
in the request late
Thursday afternoon!
Amazing. Thanks
again – Now my client
will be able to attend
some of the Olympic
Games events.
A therapist to our CMERLS Lead Technician
CMERLS is a province-wide program that recycles medical, biomedical, and therapeutic equipment for children and youth aged 0-19 years with special needs or significant disabilities. Contracted and funded by the Ministry of Children and Family Development, we recycle, warehouse and arrange repairs for equipment returned or used by clients of the At Home Program and BC government children in care services.
We also run the Children’s Community Equipment Inventory (CCEI) that recycles surplus and donated equipment that does not fit into CMERLS’ criteria of basic medical equipment, such as an adapted bike.
Last year, CMERLS hosted two open houses, offering therapists opportunities to learn about our diverse inventory and bringing in experts in specialty health equipment and biomedical sciences to address therapist questions.
A newsletter was created to communicate program information and other tips to therapists regularly.
A review was conducted on improving standards, procedure consistency, and communication. Progress was made in standardized staff training, particularly in equipment cleaning and disinfection, as well as management and standardization of cleaning chemicals. Significant research has resulted in the use of more appropriate and safe products for cleaning and maintenance activities.
Working closely with the Charitable Funders Network, in particular the Variety Club, we supported the Variety Telethon with both equipment as stage props and staff to help answer phones.
In the coming year, CMERLS will continue to improve communication to therapists with a new, online system for resources available to remote areas. We will also collaborate with the HELP team throughout BC to provide better services to children in remote areas.
•
•
•
•
Children’s Medical Equipment Recycling & Loan Service
Clients Served 2,997
Articles Loaned 2,526
Equipment Repairs 1,271
Volunteers 23
Volunteer hours 1,911
BRITISH COLUMBIA AND YUKON 10
Regional Contracted HELP Services Thanks to this
equipment, I am
able to care for my
husband at home
rather than put him in
a hospital or hospice.
We appreciate it
more than words
can express.
AIL client family member
The Red Cross operates a number of specialized programs under contract with local health authorities:
The Aids to Independent Living (AIL) Program is a long term loan program which provides equipment to low-income seniors and adults with disabilities on the Lower Mainland. The program is funded through contracts with Fraser Health Authority and Vancouver Coastal Health Authority and has been operating since 1992. Equipment provided through AIL helps to improve the quality of life for clients and their family members who have more freedom and independence thanks to the use of the equipment.
The Enhanced Community Medical Equipment Loan Service (ECMELS) operates on Vancouver Island under contract with the Vancouver Island Health Authority. The contract enables Red Cross to enhance its short term loan program through the addition of specialized equipment such as lifts, scooters, hospital beds, mattresses and positioning aids.
The TIME Program (Transportation and Installation of Medical Equipment) also operates on Vancouver Island, ensuring that equipment is safely and professionally installed in clients’ homes. TIME is partially supported by the Vancouver Island Health Authority.
The Red Cross has Palliative Program contracts with 3 regional health authorities in the province. Through this program, we provide rapid delivery and installation of equipment for palliative clients. Equipment is stored in various locations throughout the province. All palliative services include a delivery and installation component.
•
•
•
•
Regional Contracted HELP Services
AIL and Palliative Loans 5,740
ECMELS 9,064
TIME Deliveries 5,955
Clients Served 9,524
11 ANNUAL REVIEW
Family Support Program Your organization is
wonderful. I am sitting
in the PICU waiting
room completely
unravelled with a
critically ill toddler in
there… I am touched
and comforted by
the warm cup of tea
courtesy of the Red
Cross. It is lovely that
you have thought to
stock this room with
some basics that
give us a little bit of
normalcy and comfort
in a terrible time.
ErinFamily Support Program client
Since 1976, the Family Support Program has been offering emotional support and practical assistance to families at BC Children’s Hospital. The program is a volunteer-driven initiative that plays a vital role in families’ emotional well-being and supports diverse families and caregivers across BC and Yukon.
Family bonds are strengthened through sharing similar experiences; such opportunities are made possible with committed organizations supporting these special events.
Last year, we hosted a Centennial Tea event at the hospital to celebrate the 100th Anniversary of the Canadian Red Cross. A special presentation of the Molly Sinke Award was held to celebrate the life and contributions of a Family Support volunteer.
Vancouver Church of Christ continued to provide volunteers and financial support to host the Summer, Harvest and Christmas Eve Buffets that were greatly appreciated by the families.
We partnered with the Girl Guides of Canada to organize the buffets and prepare comfort kits for the families.
Families continued to enjoy entertainment through the generous ticket donations from the Vancouver Organizing Committee for the 2010 Olympic and Paralympics Winter Games (VANOC), Kids Up Front Foundation and the Pacific National Exhibition for Playland, PNE fair and Fright Nights.
The program has grown with 20 newly trained and diverse volunteers to perform ward visits and host Coffee Nights in 10 different languages. The combined efforts allow families to experience the healing powers of socialization.
•
•
•
•
•
Family Support Program
Clients Served 782
Coffee Night Visits 4,077
Buffet Participants 480
Volunteers 57
Volunteer hours 3,580
BRITISH COLUMBIA AND YUKON 12
13 ANNUAL REVIEW
A new organizational
structure brought
RespectED staff
together as a single
BC team that
collaborates to identify
synergies, create
opportunities and
enhance our ability to
work at the
provincial level.
RespectED: Violence & Abuse Prevention
4 Violence and Abuse Prevention
In 2009, RespectED: Violence and Abuse Prevention program celebrated its 25th year. Since 1984, RespectED aims to break the cycle of abuse, neglect, bullying, harassment and interpersonal violence through prevention education and to promote safe and supportive relationships between individuals, within the family and throughout our communities.
Collaborating with schools and community organizations, we train Prevention Educators to deliver trainings and workshops to children, youth and adults. Young people learn skills to help them create healthy relationships. Adults gain knowledge to build safer environments within their organizations and communities. All programs engage learners in an interactive process and encourage a proactive, comprehensive, community approach to prevention.
A new organizational structure brought RespectED staff together as a single BC team that collaborates to identify synergies, create opportunities and enhance our ability to work at the provincial level.
In the past year, RespectED has provided education in four program areas:
Comprehensive Risk Management – Prevention in Motion workshops were delivered to staff, volunteers and parents to assist with risk management, prevent child maltreatment and create safe environments. The 10 Steps to Creating Safe Environments for Children and Youth resources and new edition of the workshop manual complemented this delivery, both online and in-person.
We collaborated with several Aboriginal communities to deliver Walking the Prevention Circle, a three-day abuse prevention workshop created by and for members of First Nations, Inuit and Métis communities. The Vancouver Foundation has provided funding to build on these relationships and provide additional workshops in four BC communities.
Preventing Violence Against Children and Youth – Teachers and child care workers delivered the c.a.r.e. personal safety program to children, ages 5-9, in all regions of BC. In the Southern Interior and Lower Mainland, youth participated in child abuse prevention workshops in school and community settings. Western Hockey League players in BC, Washington and Portland also received these workshops.
•
•
•
BRITISH COLUMBIA AND YUKON 14
I liked learning
about what healthy
relationships look like
and feel like. I will
make sure I make
wise choices and
know what are
my rights.
Female RespectED participant, age 16
Promoting Healthy Dating Relationships – Youth participated in school-based workshops focused on understanding the elements of healthy and unhealthy relationships and building communication and prevention skills. In the Southern Interior these workshops would not have been possible without the support of local funders, including the Columbia Basin Trust.
Prevention of Bullying and Harassment – In addition to educating adults and young people on preventing bulling and harassment, RespectED engaged youth in Peer Facilitator Training, equipping them to deliver bullying and harassment prevention workshops to their peers and younger children.
Through a United Way of the Lower Mainland, RespectED partnered with a local secondary school on a project to adapt workshop resources and tools for elementary school students.
In addition to providing support for bullying and harassment prevention workshops in Northern BC, Shaw Communications funded the province’s first Beyond The Hurt teacher training.
The future directions of RespectED will focus on: increasing our capacity-building training with school and community partners; enhancing community relationships, including relationships with Aboriginal communities; reaching children in the middle years; and strengthening youth leadership in the program.
•
•
•
•
RespectED: Violence & Abuse Prevention
Youth Reached 16,660
Children Reached (c.a.r.e.) 12,500
Adults Reached 2,312
Youth workshops 564
Adult workshops 118
Volunteers 185
Volunteer hours 2,788
15 ANNUAL REVIEW
To meet our strategic goal in First Aid and Water Safety, we have invested significant resources into meeting our customers’ needs and enhancing their ability to deliver first aid and water safety programs this year. We have been working hard to harmonize our business practises across the country to enable us to implement web-based self service options, including online ordering for our First Aid and Water Safety Training Partners. Training Partner is a new term that replaces Authorized Provider. This change was the outcome of a year-long project which also resulted in a more customized approach to our relationship with our Training Partners and the services we provide to them.
We began a five-year review of the Red Cross Swim Programs. In addition to customer surveys, four Western Canada volunteers are working on national review committees. We expect to have the revised programs ready for implementation in the fall of 2010.
Our Red Cross Swim programs are based upon drowning research. This year, to complete our 10-year Drowning Trend Summary series, we published three drowning trend reports: Module 3: Boating and Powerboats, Module 4: Unpowered Boating, and Module 5: Fishing. In recognition of Society’s outstanding contribution to Canadian marine safety, the Canadian Red Cross injury prevention program was selected as the recipient of Transport Canada’s Marine Safety Award for 2009.
To ensure continued excellence in our drowning research, we have re-established relationships with the provincial and territorial coroner’s offices to facilitate direct data collection. In the future we hope to provide up-to-date data based on media tracking and annual data collection with coroner’s offices. Drowning research enables the Red Cross to continue to develop high quality Swimming and Water Safety programs as well as public education resources aimed at reducing the number of water related injuries and deaths.
•
•
•
The Red Cross
continues to engage
in injury prevention
initiatives and
relationships within
the community and
to ensure first aid
training is accessible
to all communities,
including some of
the most logistically
challenging
communities of
the Territory.
First Aid and Water Safety Services
5 Injury Prevention
First Aid
People Trained 63,744
Instructors Trained 3,273
Today’s presentation
of the Red Cross
Rescuer Award serves
as a good reminder
that anyone at anytime
may be called upon to
help render assistance
or save a life. Having
first aid training is one
of the best ways
to be prepared.
Monique BarnettFirst Aid Program Representative
BRITISH COLUMBIA AND YUKON 16
Swimming & Water Safety
Red Cross Swim Participants 204,417
Red Cross Swim Leadership Training Participants 3,567
To recognize the importance of first aid training, the Canadian Red Cross awarded two good samaritans with the Rescuer Award for their efforts in helping to save a life.
With 75 First Aid Training Partners in the Yukon, one of the largest Training Partners in Western Canada, the Red Cross continued to engage in injury prevention initiatives and relationships within the community and to ensure first aid training is accessible to all communities, including some of the most logistically challenging communities of the Territory.
These initiatives will help sustain water safety training and will ensure the continued growth in first aid training we have achieved this year. Consequently, a growing number of Canadians will have the skills and knowledge to make safe choices, prevent injuries and respond in emergency situations.
•
•
Humanitarian Issues Program & Youth TAP (Training in Action Program)
Youth TAP empowers
participants to realize
their own potential to
make an impact while
observing leaders of
the same age group
facilitate workshops
and lead teams.
6 Humanitarian Issues
The Humanitarian Issues Program and Youth TAP engage the public in dialogues on critical humanitarian concerns to educate, enlighten and demonstrate the need for action on topics such as cluster munitions, refugees and International Humanitarian Law. Through global issue-based training and events, Youth TAP empowers youth to make positive changes in the world.
Youth TAP focuses on peer-to-peer facilitation to provide young people opportunities to learn from each other, acquire new skills and grow as leaders. This strategy also empowers participants to realize their own potential to make an impact while observing leaders of the same age group facilitate workshops and lead teams.
Thanks to volunteers who donated thousands of hours to create, support, and continually improve the program, the Red Cross was able to reach the public with important messages regarding global and humanitarian issues through a number of events this year:
59 excited students attended Humanity Strikes Back, a two-day, action-oriented conference in February.
After a successful Cluster Munitions Campaign in 2008, the Humanitarian Issues Working Group organized Paws 4 Peace, an event that raised nearly $3,000 for landmine clearance and training of demining dogs.
•
•
Humanitarian Issues Program
People Trained 285
Training hours 173
People Reached 2,780
Events 43
Volunteers 73
Volunteer hours 6,902
17 ANNUAL REVIEW
Tomorrow at school
I know I’m going to
feel sad. I’ll probably
feel lonely and no
one will understand
all the great life
changing events that
have happened to
me during the past
4 days. They won’t
know about all the
fantastic supportive
loving people I got to
meet, and they won’t
realize that I’m going
to change the world.
Symposium participant
Photo credits (page 22, top left): Franco Pagetti, VII Photo Agency; (page 23, top right, lower photo) Marko Kokic, ICRC, 2007.
Youth TAP (Training in Action Program)
Youth Trained 130
Training hours 4,860
Youth Reached 282
Educational Training 47
Symposium Participants 74
humanity Strikes Back Participants 45
Volunteers 58
Volunteer hours 8,900
BRITISH COLUMBIA AND YUKON 18
The 25th Annual Global Issues Symposium for Youth, led by trained volunteer Resource Leaders, hosted 74 participants for four days of workshops and seminars. A one-day West Kootenay Youth Action Summit, modelled after the Symposium, was held for Southern Interior participants.
A Story to Tell and a Place for the Telling, a free public speaker series, took a new direction this year, focusing on the impact of war on women in three areas of the world experiencing conflict – Afghanistan, the Democratic Republic of the Congo, and Myanmar (Burma).
In partnership with the University of Northern British Columbia (UNBC), we established a UNBC/Red Cross Internship that engages youths in humanitarian issues with a final project of facilitating Red Cross workshops for local Prince George high school students.
This coming year, Youth TAP will refocus on youth engagement and training, embrace the online media, and continue to build partnerships and work collaboratively with other organizations in the community.
•
•
•
19 ANNUAL REVIEW
I hope our campaign
brings to light…
[the Red Cross] is a
fantastic organization
that gets the
cooperation of all
sorts of governments
[and] organizations.
And people have to
understand what a
fabulous job the
Red Cross is doing.
Cam LandellBig House Communications
on the We Answer Awareness Campaign
A LEgACY OF COMMuNITY SERVICES
7 Financial Health and Sustainability
At the Canadian Red Cross we are fortunate to have the support of very committed and generous people from all walks of life. A number of our donors choose to help us in a lasting and permanent way by including a gift to us in their will, ensuring a legacy of ongoing community services to Canadians.
In 2009/2010, Canadian Red Cross received over $2.5 million from bequests in Western Canada. These bequests help provide critical training, service and capital support for our programs throughout the organization such as:
Emergency preparedness training for school children
Disaster recovery assistance for people affected by fires, floods and evacuations
Volunteer training for the hundreds of volunteers who provide support when their communities faced fire in the Southern Interior and flooding on Vancouver Island
Renovations to several of the 74 Health Equipment Loan Program service centers and maintenance of equipment delivery vehicles throughout the province
RespectED: Violence and Abuse Prevention Program
•
•
•
•
•
Financial Development & Planned giving
h O w I S O U R F U N D I N G S P E N T ?
International Education 4%
Disaster Management 10%
RespectED 7%
hELP 52%
First Aid / water Safety / Injury Prevention 11%
Community Initiatives 9%
Volunteer Resources & Program Management 7%
w h E R E D O E S O U R F U N D I N G C O M E F R O M ?
Gaming 5%
United way 6%
Program Revenues 66%
Fund Development 23%
DONORS & SuPPORTERS
BRITISH COLUMBIA AND YUKON 20
Thank-you Auntie
for the bestest gift I got
for my birthday.
I am so happy to help
the little children and
their moms and dads
in Family Support
Red Cross.
Jillian, age 8Her aunt donated to the Red Cross in honour of her birthday
Photo credits (page 26, top left): Vietnam Red Cross, 2009; (page 27, top left): Taila Frenkel, American Red Cross, 2010; (page 27, top right): Alex Ramirez, Chilean Red Cross, 2010.
It is only through the contributions of our donors and supporters that the Red Cross continues the much needed humanitarian work here in British Columbia and Yukon. The corporations, organizations, government ministries and agencies noted below have supported local programs and services in the province in this fiscal year. Individual donors have not been listed to respect their privacy. Thank-you for your generous donations.
3S Printers7-11 CanadaBank of Montreal / Bank
of Montreal Employee Foundation
Bear StudiosBig House CommunicationsC2 MediaChurch of Jesus Christ Latter
Day Saints Deelor Sales & MarketingGenuine MediaInvestors GroupJim Pattison Broadcast Group
Knights of Columbus Lions Clubs of British ColumbiaMinistry of Employment and
Income AssistanceNetgenetix MediaOverwaitea Food GroupProvince of British Columbia
(Ministry of Employment and Income Assistance, Ministry of Housing & Social Development)
Provincial Employees Community Services Fund
RONA
Royal Canadian LegionsShaw Communications Ltd.TELUS / Team TELUS CaresUnited Way of British Columbia
& YukonVancouver FoundationWalmart CanadaWarm Hearts Charitable
Foundation (Terasen Gas Employees)
B R I T I S h C O L U M B I A A N D Y U K O N
Financial Development & Planned giving
Volunteers 239
Volunteer hours 4,891
Wheelchairs help
individuals become
more self-reliant and
help relieve pressures
on families… [We are]
grateful for the stellar
work of the Canadian
Red Cross which
will ensure that this
contribution benefits
our friends and
neighbours throughout
the Lower Mainland
and across British
Columbia.
Tom walkerChurch of Jesus Christ
of Latter-day Saints
21 ANNUAL REVIEW
N O R T h E R N B C A N D Y U K O N R E G I O N
Bandstra Transportation Systems Ltd.
BMO Employee FoundationCarrier Sekani Family ServicesCity of Prince GeorgeDistrict of MackenzieGarvick Enterprises Inc.Integris Credit UnionKnights of Columbus – Prince
GeorgeKonica Minolta Business
Solutions (Canada) Ltd.Ladies Auxiliary Royal Canadian
Legion Branch 43Northern Health AuthorityNorthern Health ConnectionsPG Community FoundationShaw CableWhitehorse General HospitalWilliams Lake Daybreak RotaryWilliams Lake Kiwanis ClubWilliams Lake Lioness ClubWilliams Lake Lions ClubYukon Territorial GovernmentYukon United Way
S O U T h E R N I N T E R I O R R E G I O N
Central Okanagan FoundationCity of KelownaCity of RevelstokeColumbia Basin TrustCranbrook & District
Community Foundation Dr. Gary D O’Connor Inc.EC Gross Logging Ltd.Fruitvale Community ChestGyro Club of VernonKiwanis Club of TrailKnights of Columbus Mission Rotary Club of KelownaNew Horizons for SeniorsRegional District of East
KootenayRegional District of Kootenay
BoundaryRegional District of the Central
Kootenay Regional District of West
KelownaShuswap Community
FoundationSunrise Rotary Club of KelownaThompson Nicola Cariboo
United Way Toronto Dominion Bank
CastlegarTown of OliverUnited Way of Central
Okanagan/SimilkameenUnited Way of South OkanaganUnited Way of Trail and DistrictVillage of New DenverWarnaar Steel-Tech Ltd.
B C C O A S T A L R E G I O N
Anonymous grant through Victoria Foundation
BareMetal.com Inc.BC Healthy CommunitiesBoreal Pacific Enterprises Ltd.Campbell River & District United
WayCity of NanaimoCity of VictoriaCoastal Community Credit
UnionComox Valley Community
FoundationCowichan United WayEdmund Alan Larkin & Edith
Margaret Larkin TrustHapin Construction Ltd.Human Resources and Skills
Development Enabling Accessibility Fund
Mid Island Consumer Services Co-operative
Power Securities Corporation Ltd.
Restell Strategic Partners LtdRobert and Florence Filberg
FundThrifty FoodsUnited Way Central & Northern
Vancouver IslandUnited Way of Greater VictoriaVancouver Island Medical
Supply Ltd.
On behalf of the
Canadian Red Cross,
I thank you for your
generosity and support
that will ensure
the Red Cross can
continue to engage
in our humanitarian
mission and initiatives
in its 200th year and
beyond.
Kimberley Nemrava BC Director
Abbotsford Police DepartmentAlbert Friedland FoundationAremac Holdings Ltd.Art Young Video ProductionsBC HousingBC Hydro Employees
Community Services Fund Beauty Ink Gallery British Columbia Childhood
Cancer Parent’s AssociationCentennial SchoolCharlotte StokesCIBC World Markets Children’s
Miracle FoundationCity of North VancouverCoast Capital Savings Credit
Union Commonwealth Insurance
CompanyCORSA FoundationCTVDistrict of North VancouverDistrict of West VancouverDundarave Fish MarketEecol Electric Inc.Electronic ArtsEnvision Credit UnionErnst & Young LLP Chartered
AccountantsEvergreen Agencies Ltd.Family Insurance SolutionsFairchild Media GroupFinancial Cad Corp.Four Seasons HotelFrank & Yvonne McCracken
Foundation
Fraser Heights Secondary School
Gemco Construction Ltd.Girl Guides of CanadaGovernment of Canada New
HorizonsGreenstone Production Inc.Ipsos Operations Canada, LPJapan System Inc.
J.P.Canada.comJohn Hardie Mitchell Family
FoundationLaw Foundation of British
ColumbiaLawless FilmworxMacDonald Dettwiler Assoc.Marin Investments Ltd.Mark V.C Virgin Law
CorporationNapaja Enterprises Ltd.Netherlands Reformed
CongregationNorco Products Ltd.Oshawa International Inc.P C I Holdings Corp.Peter Young FoundationPhilanthropy Preceptorship
FundPHSA CorporationPier Group Pan Pacific
VancouverProvidence Health CareRocky Mountaineer VacationsRT Agencies Inc.Sabotage Creative Inc.Scotiabank
Silverbirch Hotel & ResortsSinger Valve Inc.Sir Winston Churchill Secondary
SchoolSpectre Investments Inc.Talco Lighting LimitedTamer Holdings Ltd.Strategic Charitable Giving
FoundationWolrige FoundationTrustful ConstructionUnited Way of The Lower
MainlandUniwell International Enterprises
Corp.Vancouver Metropolitan Lions
ClubVilla Capri Enterprises Ltd.Virgin RadioVisscher Holdings Inc.
BRITISH COLUMBIA AND YUKON 22
L O w E R M A I N L A N D R E G I O N
Northern BC and Yukon Region1399 Sixth Avenue
Prince George, BC V2L 5L6Phone: 250-564-6566
Toll Free: 1-800-278-7177Fax : 250-564-2688
Email: [email protected] www.redcross.ca/nbcyukon
Southern Interior Region5 -1414 Hunter CourtKelowna, BC V1X 6E6Phone: 250-763-1859
Toll Free: 1-800-661-3308Fax: 250-763-6131
Email: [email protected]/bcsi
BC Coastal Region909 Fairfield Road
Victoria, British Columbia V8V 3A3 Telephone: 250-382-2043 Toll Free: 1-800-661-9055
Fax: 250-382-3420 Email: [email protected]/bccoastal
Lower Mainland Region3400 Lake City Way
Burnaby, BC V5A 4Y2Phone: 604-709-6600
Toll Free: 1-800-565-8000Fax: 604-709-6675
www.redcross.ca/lowermainland
All content copyright © 2010 Canadian Red Cross