Model Question Paper Subject Code: BCA2040 Subject Name: Fundamentals of Communication skills Credits: 2 Marks: 70 BKID: B1026

Part A (One mark questions)

1. Communication is the ______ interchange of thought or idea. A. Verbal B. Oral C. Aural D. Visual 2. Your reaction while your telephone rings should be________ A. ignore it B. allow others to pick it C. answer within three rings D. pick the phone only when you are free. 3. The technique of reading evolved by Robinson is commonly called ______. A. S3QR B. SQR3 C. SQ3 R D. SSQR 4. It is advisable to answer the phone within _____ rings. A. three B. six C. eight D. ten 5. Listening is a visual as well as _______ act. A. Auditory B. Oral C. Passive D. Positive 6. In Bulgaria, _____ suggests refusal. A. bent head B. straight head C. nodding head D. shaking head left to right

7. The correct method of writing the date in a business letter is _______ A. 29-12-2009 B. 12-29-2009 C. December twenty nine, 2009 D. 29th December, 2009 8. The hindrances responsible for the failure of a person from listening are called ____________. A. Effective listening B. Therapeutic listening C. Listening barriers D. Hearing 9. Communication helps officials to ______ the employees. A. Eliminate B. motivate C. Threaten D. apprise 10. __________ means checking whether the earlier stages of reading were followed promptly or not. A. Survey B. Question C. Read D. Review 11. The document that is used to communicate within the organization is called _____. A. letter B. memo C. e-mail D. telex 12. Identify the adverb in the sentence, 'I work more on the product development side.' A. I B. work C. More D. the 13. While listening, when we assess what the speaker is speaking, it is ________. A. comprehensive listening B. dialogic listening C. systematic listening D. critical listening

14. Identify the polite method of beginning a business letter A. We are forced to refuse B. We demand to know from you C. We find it difficult to believe D. We appreciate your prompt reply 15. Pick the pronoun from the sentence; 'She was quite good looking' A. She B. Was C. Quite D. Good looking 16. The subject in the job application is written ____________ A. before the salutation B. after the salutation C. before the complimentary close D. after the complimentary close 17. ___________ should be provided in a resume only on request A. Telephone number B. Reference C. Educational qualification D. Work experience 18. ____________ is a document that can be used as an evident in legal cases. A. Notice B. Minutes of a meeting C. Agenda D. Memo 19. _____________ is a document that can be used as an evident in legal cases. A. Notice B. Minutes of a meeting C. Agenda D. Memo 20. Identify the type of sentence: The boy climbed up to the top of the tower. A. Simple B. Compound C. Complex D. Superlative

Part B (Two mark questions) 21. Insert appropriate prepositions a number ____ factors contribute ____ how attractive a person seems. A. in ; into B. of ; to C. of ; in D. across ; at 22. Pick out the adjectives in the sentences: i) Planning requires careful thought ii) Throw away the broken glass A. i- planning ii- throw B. i- careful ii- broken C. i- requires ii- glass D. i- Thought ii- the 23. Hearing is a / an _________ process; whereas listening is a / an ______ process. A. active ; passive B. passive ; active C. teaching ; learning D. learning ; teaching 24. Say whether the following are True or False i) While writing letters, you should write as you wish ii) Simple words should be used while writing letters A. i- True; ii- Fasle B. i- False; ii- True C. i- True; ii-True D. i- False; ii- False 25. Say whether True or False i) Communication is an exchange of facts, ideas, opinions or emotions only by two people ii) Communication is the process by which we understand others and in turn endeavor to be understood by them A. i) True ii) True B. i) True ii) False C. i) False ii) False D. i) False ii) True 26. Select True and False sentences: i) While writing letters, you should write as you wish ii) Simple words should be used while writing letters A. i- True ii-False B. i- False ii-True

C. i- True ii-True D. i-False ii-False 27. Select True and False sentences: i) The miniature version of the memo is called as action ii) You can use tables and charts in a memo A. i- True ii-False B. i- True ii-True C. i-False ii- True D. i-False ii-False 28. Fill in the blanks i) _____ in a sentence can stand on its own to make a complete sense ii) _______ is the subject in the sentence, 'My grandfather snores when he sleeps.' A. i) Principal clause ii) My grandfather B. i) Dependent clause ii) Snores C. i) Subordinate clause ii) He D. Phrase ii) When he sleeps 29. Select appropriate articles to fill in the blanks Is there ____ irrefutable, permanent and absolute happiness? Or better, what makes people happy? ____ good bank account, a good cook, and a good digestion, said Jean Jacques Rousseau. A. a; an B. an; the C. an; a D. an; an 30. Pick out the most appropriate polite response to the given questions i) How do you do? ii) How are you? A. i) How do you do? ii) Fine, thanks, and you? B. i) Hi there! ii) Thanks you, well. C. i) Fine. ii) I have a cold D. i) I don’t know ii) Not fine. 31. Identify the semantic markers among the following: i) let’s take for example ii) Advises iii) Foremost iv) Could A. Only i and ii B. Only ii and iii C. Only ii and iv D. Only i and iii

Part C (Four mark questions) 32. Fill in the blanks AdSync: Good morning, _______ for calling ‘AdSync.’ _____ I help you Customer: Is my order ready? AdSync: _____ you read out your bill number, please? Customer: Oh, its ADJ – 02329 AdSync: Could you ______ the line for a moment madam? let me check it for you A. i) Thank you ii) May iii) Could iv) hold B. i) may ii) hold iii) thank you iv) could C. i) hold ii) How iii) would iv) disconnect D. i) please ii) can iii) can iv) hold 33. Match the semantic markers with their functions Semantic Markers i) For instance ii) Firstly iii) Then iv) It amounts to Functions a) Developing of the idea b) Time relationship c) Summing up the message d) Giving examples A. i-a; ii-b; iii-c; iv-d B. i-d; ii-c; iii-b; iv-a C. i-c; ii-d; iii-a; iv-b D. i-d; ii–a; iii-b; iv-c

34. Read the following extract and answer the questions given: Joseph Pulitzer (April 10, 1847 – October 29, 1911) was a Hungarian-American publisher best known for posthumously establishing the Pulitzer Prizes and (along with William Randolph Hearst) for originating yellow journalism. Pulitzer was born in Makó, Hungary, Pulitzer sought a military career, but was turned down by the Austrian army for frail health and poor eyesight. He emigrated to the United States in 1864 to serve in the American Civil War. After the war he settled in St. Louis, Missouri, where in 1868 he began working for a German-language daily newspaper, the Westliche Post. He joined the Republican Party and was elected to the Missouri State Assembly in 1869. In 1872, Pulitzer purchased the Post for $3,000. Then, in 1879, he bought the St. Louis Dispatch for $2,700 and merged the two papers, which became the St. Louis Post-Dispatch, which remains St. Louis' daily newspaper. It was at the Post-Dispatch that Pulitzer developed his role as a champion of the common man with exposès and a hard-hitting populist approach. Joseph Pulitzer died aboard his yacht in the harbor of Charleston, South Carolina in 1911. He is interred in the Woodlawn Cemetery in The Bronx, New York. In 1917, the first Pulitzer Prizes were awarded, in accordance with Pulitzer's wishes.

i. When were the Pulitzer prizes established? ii. Which country did not accept Pulitzer into its army? iii. In which language did he publish his first newspaper in the USA? iv. What profession did Pulitzer not practise?

A. i) 1917 ii) Austria iii) German iv) Military B. i) 1847 ii) Hungary iii) English iv) Medical C. i) 1879 ii) America iii) French iv) Journalist D. i) 1911 ii) St. Louis iii) German iv) Engineering 35. Match the following i) Hairstyle ii) bent head iii) facial expression iv) shaking of legs a) suggests stress b) emotional state is conveyed c) gesture of shame d) object communication A. i-a; ii-b; iii-c; iv-d B. i-c; ii-d; iii-a; iv-b C. i-d; ii-c; iii-b; iv-a D. i-b; ii-d; iii-a; iv-c

36. Identify the type of sentences: i) Peel me a grape ii) Zubin sat beside me iii) Do you like our food? iv) What a bad luck! A. i) Assertive ii) Imperative iii) Interrogative iv) Exclamatory B. i) Imperative ii) Assertive iii) Exclamatory iv) Interrogative C. i) Imperative ii) Exclamatory iii) Interrogative iv) Exclamatory D. i) Imperative ii) Assertive iii) Interrogative iv) Exclamatory 37. Say whether the following statements are true or false i) Highlight all important words in your resume ii) Try to use personal pronouns like I, You and Me. iii) List at least two references in your resume iv) List your job experience in reverse chronological order. A. i- T; ii – T; iii – T; iv – T B. i – T ; ii- F ; iii – T ; iv – F C. i – T ; ii- F ; iii – F ; iv – T D. i – F ; ii – F ; iii – F ; iv - F 38. Identify the purposes that the communication serves in an organization. i) assists in planning for the achievement of set goals ii) creates worker friendly environment iii) creates confusion while orders are given iv) helps managers in proper appraisal of the workers v) urges management to refuse demands of workers vi) facilitates control and evaluation of performance A. i, ii, iii, iv B. i, ii, iv, vi C. ii, iii, iv, v D. ii, iv, v, vi

Answer Keys

Q. No. Ans. Key Q. No. Ans. Key Q. No. Ans. Key Q. No. Ans. Key

1 A 11 B 21 B 32 A

2 C 12 A 22 B 33 D

3 C 13 D 23 B 34 A

4 A 14 D 24 B 35 C

5 A 15 A 25 D 36 D

6 C 16 B 26 B 37 C

7 D 17 B 27 C 38 B

8 C 18 A 28 A 9 B 19 A 29 C

10 D 20 A 30 A

31 D