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BC3405, Lean Operations & Analytics ______________________________________________________________________ Learning Objective To learn analytical techniques in operations at a more advanced level. Current course builds on the understanding of basic operations and process analytics covered in BE1401 Business Operations & Processes with a focus on building the "lean" perspective in operations. Lean operations refers to the approaches that center on the elimination of waste in all forms coupled with smooth, efficient flow of materials and information throughout the value chain to obtain faster customer response, higher quality and lower costs. Mastery of this course will require the student to be able to:

1. appreciate the key principles/approaches of lean operations including waste elimination, increased speed and response, improved quality and reduced cost

2. gain an understanding of the methodologies, tools and techniques necessary for analyzing, implementing, managing and continuously improving lean operations in both manufacturing and service industries.

3. develop an appreciation of applications of Toyota Production System, Value Stream Mapping, Pull Systems, Lean thinking in banking and healthcare operations.

4. use simulation for modeling and analyzing real life systems

5. communicate ideas/ insights of business/operations analytics solutions Content Topics covered in the course include Toyota Production System, Lean Principles, Value Stream Mapping, Pull Systems, Lean thinking in banking and healthcare operations, and use of simulation for modeling and analyzing real life systems. The course will use a mix of lectures, case studies, and problem solving exercises, to introduce the students to the latest tools, techniques, issues and strategies in operations management.

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Course Assessments

Components Marks Individual/Group Class Participation 20 Individual Presentations 15 Individual Quiz 30 Individual Term Project 35 Group Total 100

Readings and References Main Texts The students will be given notes for each session. The theoretical understanding of the

1. Lean Production for Competitive Advantage – A comprehensive guide to Lean

Methodologies and Management Practices, John Nicholas, 2011, Productivity Press, NY. ISBN: 978-1-4398-2096-4

2. Staying Lean – Thriving Not Just Surviving, Peter Hines, Pauline Found, Gary Griffiths, Richard Harrison, 2011, CRC Press, Taylor and Francis Group, ISBN: 978-14398-2617-1

3. Improving Business Performance with Lean, James R Bradley, 2012, Business Expert Press, NY. ISBN: 978-1-60649-264-2

Reference Texts

1. Building Lean Supply Chains with the Theory of Constraints, Mandhyam M. Srinivasan, 2012, McGraw-Hill, NY. ISBN: 978-0-07-177121-4

Other Resources This course will make extensive use of NTUlearn (https://ntulearn.ntu.edu.sg) web-based learning facilitation service. The course site provides references to course requirements, web-based learning resources, as well as announcements of additional information of interest and links to useful sites.

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Proposed Weekly Schedule

Session Learning Objectives 1

Review of Operations Strategy and Process View of Organizations Introduction to Lean Operations Mini Cases/Exercises

2 Toyota Production System – Prototype for Lean Operations Cases

3 Value Added and Waste Elimination Value Stream Mapping Toyota’s Seven Wastes Lean Principles

4 Pull Systems Small Lot Production

5 Lean Operations in Services: Banking 6 Visit to Bank (JP Morgan)

Generating Project Ideas 7 Lean Operations in Services: Healthcare

Generating Project Ideas 8 Introduction to Simulation Modelling 9 Advanced Concepts in Simulation Modelling

Statistical Analyses for Steady State Results 10 Elearning: Simulation Based Exercises 11 Lean Supply Chains 12 Group Presentations 13 Wrap Up