www.britishcouncil.org.my/pdu

Diversity

The British Council represents diversity and the Professional Development Unit offers an extensive range of public and in-company training courses, workshops and talks.

Flexibility

Choose days, times and delivery to suit your company needs.

Choose from:• 36-hour extensive courses • 4-day intensive courses • 2-day workshops• 1-day workshops

• 2-hour customised talks.

Customised courses

Tell us your required work force competencies and we will custom develop materials for you.

Optimal class size: 20 participants for dynamic student-centred learning and individual feedback.

ProfessionalDevelopment

With an understanding and commitment to professional development our training provides:

• Long term development plans• Talent reviews• Soft skills integrated with language learning• Improved communication skills• Transferable skills to lead and develop your staff

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BC trainers have a proven track record of successfully delivering relevant, work-related training. We have a team of highly qualified trainers who will design and run trainingprogrammes to meet your company’s individual training needs. Coming from a variety of backgrounds, our trainersalso have expertise in a range of specialisms. This means we can focus more specifically on your requirements. British Council trainers continuously update and develop their skills and knowledge through our in-house development programmes.

At the British Council we focus on learning. Our training is designed to be relevant to your company’s needs with carefully prepared work-related materials. Learning is highly interactive, using role-plays and simulations and catering for all learner styles. As well as making learning a fun and enjoyable experience this methodology also ensures that what is learnt in the classroom can be readily applied in the workplace.

start with a language assessment before presenting aformal training proposal. After a training schedule has been agreed, we will draft a contract and then invoiceyou once the training starts.

We offer courses from Elementary to Advanced level.To ensure your staff get the full value of the course we group your staff in classes according to their level. The test has sections on Grammar, Vocabulary and Reading and an interview with one of our trainers to test their speaking and listening skills. There is no pass or fail mark. Candidates will be provided with scores from A1 to C1.2 on the Common European Framework.

Language assessment

Whether your organisation works in medicine or IT, banking or retail we can deliver the language training you need.The CBEC is a fully customised training solution that provides course participants with the job specific language & business skills they need to work and communicate more effectively in English.

For customised courses, learning objectives and syllabuses are written specifically for each group of 20 participants.

We will discuss your key performance indicators, carry out a needs analysis of your participating staff, collect samples of materials and documents that they use daily in English and focus our syllabus design to the workplace competenciesappropriate for your staff.

This programme complements our face-to-face courses with innovative e-learning and personalised coaching to improve participants’ business communication skills.

CBEC BLENDEDLEARNING PROGRAMME

CUSTOMISEDLEARNING OBJECTIVES

CUSTOMISEDBUSINESS ENGLISHCOURSE

CBEC BLP DESIGN

Onlinestudy

Personalisedremote

coaching

Final CBECBLP course

Pronunciationtraining

CBEC DESIGN

Meetingwith client

Placementtesting

Final CBECcourse

Coursedesign

Feedbackfrom previous

course

Needsanalysis data

Syllabus

Clientdocuments

LearningAims

Meetingwith client II

Testimonials about our courses and trainers:

Excellent, she isgood in communicating

with participantsMinistry Of Finance

A very interesting teachershe makes the class interestingby giving everyone the chance

to participate Attorney General’s

Chamber

The trainer was pleasantand helpfulMinistry Of

Foreign Affairs

Fully engaging,we learnt so much.

UITM

Superb and brilliant!EXXON MOBIL

In short, learningcould not have been any more enjoyable than this.

FSTEP

Excellent deliveryand teaching methods

BASF

Our Business Communication Skills courses are divided into two streams: Speaking for Success and Speaking and Writing for Success. These courses are specially designed to help Malaysian professionals communicate more effectively in the work place by combining English language training with useful soft skills training, e.g. taking part in meetings or telephone skills.

public Business English and General English courses. Using the latest resources, these coursescover speaking, writing, reading and listening in aBusiness English context.

BUSINESSCOMMUNICATIONSKILLS TRAINING

Learning AimsThe British Council has developed Business English learning aims according to Common European Framework levels, and these form the basis of our course syllabus design. Whether you choose a customised or off-the-shelf course we will ensure the grammar needs of your staff are integrated with the four skills: reading, writing listening and speaking within a syllabus focussed on functional language, real-world communication and soft skills.

An example of one of our Upper Intermediate learning aims is: “I can follow extended discussions within my field of work: understanding industry trends; discussions about company products/practices”

This approach to organizing the course will result in more interactivity and communication among the participants, who will feel more confident in their everyday person-to-person interaction as a result.

AssessmentAssessment takes place during the course in the form of assessed tasks and short tests.

Learner training is an important element of our methodology and participants will learn how to assess their own performance, peer review each other’s work and be better learners inside and outside the classroom.

Feedback and individual progress is given throughout the course and participants will be given an overall score in the trainer’s report at the end of the course. A report with comments on all course participants will also be given to the client.

British Council Professional English Test (NEW)The British Council Professional English Test has been developed in partnership with Roehampton University (UK) to audit your staff’s language training needs.

The four key parts of the test are as follows: • core Test Grammar, Vocabulary and Reading • skills Test of Speaking • skills Test of Listening • skills Test of Writing

Results from the British Council Professional English Test will also facilitate: • Benchmarking purposes • Filtering potential future employees for interview • Filtering students to identify those ready for IELTS • Filtering current employees for promotion

Designed for new managers, this certificate is awarded to those who excel in essential managerial skills.

Fee RM4,680 (save RM1,560)

Fee RM2,830 (save RM940)

British Council Certificate in Management

Designed for Malaysian executives, this certificate provides skills development to enhance participants’ productivity at work.

British Council Certificate in Professional Skills

Enjoy 25% discount on all individual courses if you enrol on either programme.

ACCREDITATION PROGRAMMES

Essential Skills for Managers I (2 days)

Fine Tuning Writing Skills for Managers (2 days)

Effective Presentation Skills (2 days)

Effective Negotiation Skills (2 days)

Effective Team Working (1 day)

Making Meetings Work (1 day)OR

Communicate with Confidence (2 days)

Time Management (1 day)

Business Writing Essentials (2 days)

Effective Team Working (1 day)

Making Meetings Work (1 day)OR

(2 days)

Essential Skills for Managers I (2 days)Essential Skills for Managers II (2 days)

Customer Service Essentials for the Front Line (1 day)

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Interpersonal Communication Skills (1 day)

Effective Presentation Skills - Premium Version (2 days)

Effective Public Speaking (1 day)

Fine Tuning: Writing Skills for Managers (2 days)Writing for the Web (2 days)Effective Marketing Skills (2 days)

CV Writing (1 day)

CLIENT LIST

AccentureAvago TechnologiesComptel CommunicationsDKSHECS Pericomp Fuji Xerox Asia Pacific Getronics Solutions (M) HexoSysIntel Technology Kobe Precision TechnologyMotorola Technology MYNIC BhdOpenet Telecom MalaysiaQuantum BeezRenesas Semiconductor Robert Bosch MalaysiaShell Information Technology International Software AG Operations Malaysia STEC TechnologiesTexas Instruments MalaysiaWoodWing Asia Pacific

BASF (M)Bintulu PortDumex Nilai PlantGenting BerhadHICOM-TECK SEE Manufacturing Malaysia Johnson Controls Kian Joo Can Factory BhdPenjom Gold MinePrecision Control TSH Resources BhdUnico Desa

ATOS ORIGIN Adecco Personnel Asia-Pacific InfoServCnetG Asia HDAP Consulting MalaysiaInland Revenue call centreMEPSShell People Services Wong & Partners

Air AsiaArup JururundingGE AviationSteelcaseTechnip

Asia Property DevLarfargeWCT BhdWTW Bovis

EmbassiesAustralian High Commission British High Commission

Baker HughesBJ Services BP Asia Pacific Expro Group ExxonMobilFugro Geosciences (M) PCPP Operating Company PetrofacPetronas CarigaliPetronas MiriSBM Malaysia SchlumbergerShell Global Solutions (M) The Competency Centre For Energy IndustryTitan Petchem

Akademi Laut Melaka (ALAM)Cempaka SchoolsGlobal Knowledge Network Institute for Development Studies Sabah (IDS Sabah)Institute for Health Systems ResearchJudicial and Legal Training Institute (ILKAP)Malay College of Kuala KangsarMalaysian Qualifications AgencyMonash UniversityTNB Integrated Learning Solution (ILSAS)UCSI Professional AcademyUniversity Malaysia Pahang University Malaysia TerengganuUniversity Sains MalaysiaUniversity Tun Hussein Onn Malaysia (UTHM)University Utara Malaysia

AIG General Insurance (M) BhdAlliance Alliance Bank Malaysia BhdAmerican ExpressBank NegaraBURSA MalaysiaCagamas BhdFinancial Sector Talent Enrichment Programme (FSTEP)Great Eastern Holdings LtdGreat Eastern Life Assurance (M) BhdKWAPMalene Insurance Brokers Megawisra MSIG InsurancePrudentialShell Shared ServicesSime Darby Lockton Insurance Brokers Stableford DevelopmentWalton International

MediaMedia Prima BhdFox Communications

BurberryHai - OJanine

Affin Bank BhdAl Rajhi BankAmerican Express (AMEX)CIMBCitibankRHBSME BANKScope International

AstroATSBDiGi Telecommunications MaxisOpenet Telecom Malaysia

Boehringer IngelheimIsland Hospital Kimberly ClarkLoh Guan Lye & SonsMalaysian Society of AnaesthesiologistsPrince Court Medical Centre Property & Real Estate

Mitraland Group

Attorney General's OfficeDepartment of Marine Parks MalaysiaDepartment of StatisticsMinistry of Entrepreneur and Co-operative Development Ministry of Foreign AffairsMinistry of Higher Education Ministry of Information, Communication and Culture (KPKK)Ministry of International Trade and IndustryMinistry of Natural Resources and the EnvironmentMinistry of WorksPenang State Health department

Amanah Raya BhdAsian Football Confederation (AFC)Bank NegaraBiotechCorpFarmers' Organization Authority Federal Land Development Authority (FLDA)Human Resource Development Fund (HRDF)Institut Aminuddin BakiLembaga Hasil Dalam Negeri Malaysia (LHDNM)Lembaga Tabung Angkatan Tentera (LTAT) Majlis Amanah Rakyat (MARA)Malaysia (PIDM) Malaysian Employers' Federation (MEF)Malaysian Institute of Accountants (MIA)Perbadanan Insurans Deposit Securities Industry Development Corporation (SIDC)Tenaga Nasional BhdUDA Holdings BhdUnited Nations Development ProgrammeWorld Health OrganisationWorldfish Center

Eastern and Oriental HotelIlham ResortShangri-La International Hotel Management LtdThe Sunway Group

IT/Electronics & Technology Manufacturing & Commodities

Hospitality

Ministries

Statutory Boards

Retail

Finance

Banking

Telecommunications

Pharmaceutical & Medical

Service

Education and Research

Oil & Gas

Automotive / Engineering

Construction

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** For in-company and/or university training only

All dates are correct at the tim

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Interpersonal Com

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Effective Presentation Skills

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Effective Negotiation Skills

Making M

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31

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Accent N

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75

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alaysian Cultural Training for Expatriates

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INTERPERSONAL COMMUNICATION

Communicate with Confidence

Effective Presentation Skills

Making Meetings Work

This highly-interactive workshop allows you to evaluate and improve your skills and strategies for effective interpersonalcommunication in a modern business environment. RM1300 RM8800

LEADERSHIP SKILLS FOR ACADEMICSTUDY

IELTS Academic Module Preparation - 1 day Familiarises you with the content of the IELTS exam and develops your awareness of the skills required to score to your full potential. Covering all the four parts of the IELTS Academic Module, this workshop examines question types and strategies for answering them. RM440 RM8800

IELTS Academic Module Preparation - 3 daysFamiliarises you with the content of the examination and develops your awareness of the skills required to score to your full potential. It covers the format, question types and strategy for answering them for the four parts of the Academic IELTS examination. RM13200

IELTS Teacher Training Provides a thorough overview for teachers who want to familiarise themselves with the content of the examination and the various pedagogical techniques to enhance student performance. RM4400

Effective Academic WritingGives practice in gathering ideas, planning and writing essays, organising paragraphs, writing introductions and conclusions, and introduces the language necessary for linking ideas. RM8800

Effective English GrammarGood grammar gives you confidence! This two day workshop is designed to give you a crash revision experience in the English tense and verb system. RM4400

CUSTOMER SERVICEHandling Difficult Colleagues and CustomersHelps you deal with challenging colleagues and customers in an assertive, constructive manner. RM1300 RM8800

TEAMWORK ANDTEAMBUILDING

Effective Team WorkingHelps you to understand the nature of team working by exploring techniques that enable individuals and teams to address the communication and process issues that are barriers to high performance. RM750 RM4400

Customer-focussed Telephone Skills Improves your ability to manage first impressions, convey clear messages, listen attentively and handle calls with confidence. RM750 RM4400

Customer Service Essentials for the Front LineEquips frontline staff with the interpersonal skills to provide excellent customer service. RM750 RM4400

Coaching, Counselling & MentoringEquips you with interpersonal skills required to develop a motivated, effective and continuously developing team. RM1300 RM8800

Train the TrainerProvides trainers, managers, supervisors and HR professionals with highly effective training room techniques used by top professionals. RM750 RM4400

PERSONAL PERFORMANCE

Time ManagementHelps you manage the barriers to efficient and effective work practice. We introduce techniques for prioritising tasks, dealing with time wasters and planning schedules. RM660 RM4400

Better E-mails and LettersExamines how to express yourself with impact in letters and e-mails. RM1300 RM8800

CV Writing Demonstrates how to write a clear, informative, accurate and effective CV that will create a positive impression on prospective employers. RM750 RM4400

Effective Business ReportsDeals with the fundamental skills needed for planning, structuring, writing and checking reports, and provides techniques and exercises for focusing on objectives and outcomes, the reader and the material. RM1300 RM8800

Technical Report Writing Concentrates on special skills needed by technical people to ensure their writing has the right impact on readers. RM1300 RM8800

Proposals That WorkDemonstrates how to write proposals that represent your ideas clearly and help you to sell your ideas to people that matter. RM660 RM4400

Minutes of MeetingsFocuses on the records of decisions made and ideas shared at meetings. It helps you present clearer and more accurate minutes. RM660 RM4400

Grammar for BusinessDemonstrates how to avoid errors and grammatical mistakes and save time in the process. RM1300 RM8800

Fine Tuning Writing Skills forManagersDemonstrates how managers can perfect their letters, faxes, e-mails, reports and proposals and be a resource for their staff. RM1300 RM8800

Writing for the WebIntroduces web conventions and shows how to adapt your language for micro and macro content online. RM1300 RM8800

This highly-practical workshop provides you with a full understanding of how to prepare, organise and deliver presentations. RM1300 RM8800

Effective Negotiation SkillsIntroduces you to the practical skills required for successful negotiations at all levels of interaction between staff, clients colleagues and suppliers. RM1300 RM8800

Successful meetings increase productivity, enhance reputations and build relationships. This workshop develops the chairing and participating skills crucial to a successful outcome. RM750 RM4400

Accent NeutralisationThis enlightening workshop helps you improve your pronunciation, tone, pace and pausing by highlighting particular problem areas for Malaysian speakers of English. RM750 RM4400

Effective Public SpeakingHelps develop your confidence, skills and strategies, enabling you to be a better public speaker. RM750 RM4400

Interpersonal Communication SkillsBuilds your awareness of the factors that influence successful communication and develops your interpersonal skills. RM750 RM4400

Effective Presentation Skills -Premium VersionProvides smaller groups of participants with a full understanding of how to prepare, organise and deliver presentations. It includes extended video analysis of participants’ body language and delivery. RM1300 RM8800

Malaysian Cultural Training for ExpatriatesHelps the expatriate in Malaysia to familiarise himself/herself with the geography, history, culture and language of Malaysia. It examines taboos and etiquette and includes a section on working and doing business in Malaysia. RM750 RM4400

WRITTEN COMMUNICATION

Business Writing EssentialsExamines the fundamental skills required for writing according to modern standards. RM1300 RM8800

Manage Your Work-Life BalanceHelps you manage your personal and professional goals. RM750 RM4400

Creativity and Problem Solving in the WorkplaceSuccess in the modern workplace means going beyond convention, and constantly innovating. This course helps individuals at all levels, working alone or in teams, to make decisions and solve problems to deal with the unfamiliar, solve problems and make decision well. RM750 RM4400

Customisable Teambuilding EventIndividually designed to meet your team’s needs. Call us

Essential Skills for Managers I & IIThese courses build on the skills needed to manage your responsibilities. Part II leads into strategic thinking and performance management. RM1300 RM8800

Per person - public workshop In-company (up to 20 participants) Call us to find out moreFee:

Effective Marketing SkillsTakes your organisation’s practices and way of thinking a step towards integrated marketing communication. Call Us

AfghanistanAlbaniaArgentinaArmeniaAustraliaAustriaAzerbaijanBahrainBangladeshBelgiumBosnia and HerzegovinaBotswanaBrazilBulgariaBurmaCameroonCanadaChileChinaColombiaCroatiaCubaCyprus

Czech RepublicDenmarkEgyptEnglandEritreaEstoniaEthiopiaFinlandFranceGeorgiaGermanyGhanaGreeceHong KongHungaryIndiaIndonesiaIranIraqIrelandIsraelItalyJamaica

JapanJordanKazakhstanKenyaKoreaKosovoKuwaitLatviaLebanonLibyaLithuaniaMacedoniaMalawiMalaysiaMaltaMauritiusMexicoMontenegroMoroccoMozambiqueNamibiaNepalNetherlands

New ZealandNigeriaNorthern IrelandNorwayOmanPakistanPalestinePhilippinesPolandPortugalQatarRomaniaRussiaSaudi ArabiaScotlandSenegalSerbiaSierra LeoneSingaporeSlovakiaSloveniaSouth AfricaSpain

Sri LankaSudanSwedenSwitzerlandSyriaTaipeiTanzaniaThailandTrinidad & TobagoTunisiaTurkeyUgandaUkraineUnited Arab EmiratesUSAUzbekistanVenezuelaWalesYemenZambiaZimbabwe

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Wisma Great EasternSuite 3A.1 & 3A.2,25 Light Street,10200 Penang.

The British Council is the United Kingdom's international organisation for cultural relations and educational opportunities. British Council Malaysia is a branch (995232-A) of the British Council, registered as a charity in England and Wales (209131) and Scotland (SC037733).

www.britishcouncil.org.my/pdu

T: +60 (0)4 263 0330

English classes for Young Learners

We know that children learn best when they feel motivated and encouraged. That’s why we design classroom activities that not only improve their language skills, but are also enjoyable and help build their confidence.

Our teachers have specialist postgraduate qualifications and international experience in teaching Young Learners. We keep children motivated by making sure that they are learning in a stimulating, happy and positive environment.

Interested? Contact us on parents@britishcouncil.org.my

English classes for Adults

We offer full-time English for Adult courses for people who want to make quick progress, and part-time evening courses for those who want to improve their career prospects. You can choose from General English, Professional English or IELTS and be assured of a lively, interesting environment and a qualified, experienced teacher.

Contact us on kualalumpur@britishcouncil.org.my

Exams

The British Council is the leading examinations administrator. We are the official IELTS Test Centre. Currently, British Council IELTS is available at over 10 locations around Malaysia. We also hold exams for schools, foreign universities, institutes and professional bodies of further educations that cover a wide range of academic and vocational subjects. Register with us at least one month in advance.Interested?

Contact us on kualalumpur.exams@britishcouncil.org.my

Corporate Social Responsibility work

An established presence in Malaysia since 1947, the British Council has an excellent understanding of the local context and working in diverse communities in urban and rural contexts in Malaysia. British Council Programmes and Partnerships work closely with large multinational companies on corporate social responsibility by providing support for their CSR activities. We draw on local, UK and international expertise and give our partners access to our global network and wide experience of working on a range of projects in English, Education and the Arts.

For further information, please contact us on general.enquiries@britishcouncil.org

Creating opportunity for people worldwide