Presented by :- Bhanu Chopra C 53 Saloni Dewan C 2 5 Saurabh Gautam C 45 Garima Abrol C 22 Annu Dhingra C 6

What is Interpersonal Communication?

Interpersonal communication is the process by which

people exchange information, feelings, and meaning

through verbal and non-verbal messages

It is face-to-face communication.

Interpersonal communication is not just about what is

actually said - the language used - but how it is said and

the non-verbal messages sent through tone of voice,

facial expressions, gestures and body language. 

Interpersonal communication is a key skill for

personal and professional relationships.

What you say and what you don't say both carry a lot

of weight in communication.

Having effective interpersonal communication means

that you use both of these forms to your advantage

and remain aware of your behavior throughout a

conversation.

Elements of Interpersonal Communication

The communicators

The message

Noise

Feedback

Context

Channel

Uses of Interpersonal Communication

Give and collect information. Influence the attitudes and behavior of others. Form contacts and maintain relationships. Express personal needs and understand the needs of others. Give and receive emotional support. Make decisions and solve problems. Anticipate and predict behavior. Regulate power.

Skills required for Interpersonal Communication

Self awareness Control over oneself Speaking clearly and pleasantly Good manners and etiquettes Listening Understanding of non-verbal behavior Feedback Asking questions Assertiveness without aggression Summarizing Closure

Nature of Interpersonal Communication

Two Views of Interpersonal Communication

› Quantitative Communication

Any interaction between two people, usually face to face

Can be considered routine or impersonal

› Qualitative Communication

Occurs when we treat others as unique individuals

regardless of context or the number of people involved

Aspects of Qualitative Communication

› Uniqueness

› Irreplaceability

› Interdependence

› Disclosure

› Intrinsic Rewards

› The scarcity of quality interpersonal communication

contributes to its value.

Mediated Interpersonal Communication

› Mediated Channels

Instant Messaging, emailing, blogging, Twittering

Social networks

Facebook

MySpace

› The difference between face-to-face and virtual

relationships is eroding

Mediated Interpersonal Communication

› Benefits

Internet users have more social networks than nonusers

Computer-based communication encourages offline

interaction by keeping relationships active

Text-only messages can:

Bring people closer by minimizing the perception of

differences

Stimulate both self-disclosure and direct questioning

Features of Interpersonal communication 1. Selective - people choose who they want to have

interpersonal relationships with since it requires

time, energy and commitment. 2. Systematic - It occurs within social systems

wherein people are interdependent. 3. Unique - Every person and every relationship is

unique.

4. Processual - Communication evolves over time and is changing

continuously.

5. Reciprocal Interaction - Individuals communicate

simultaneously & consistently for effective communication.

6. Individuals - Interpersonal communication is between

individuals who develop and sustain a relationship.

7. Personal Knowledge – Interpersonal communication creates

personal knowledge.

8. Create Meaning – We don't merely exchange words when we

communicate. These meanings grow out of histories of interaction

between unique persons.

Principles of Interpersonal Communication

Common to all interpersonal communications are some basic principles.

1. Interpersonal communication is inescapable :- We can't not

communicate. The very attempt not to communicate communicates

something. Through not only words, but through tone of voice and

through gesture, posture, facial expression, etc., we constantly

communicate to those around us.

2. Interpersonal communication is irreversible :- You can't really take back

something once it has been said. The effect must inevitably remain. A

Russian proverb says, "Once a word goes out of your mouth, you can

never swallow it again."

3. Interpersonal communication is complicated

No form of communication is simple. Because of the number of

variables involved, even simple requests are extremely complex.

Theorists note that whenever we communicate there are really at

least six "people" involved:

i. who you think you are

ii. who you think the other person is

iii. who you think the other person thinks you are

iv. who the other person thinks /she is

v. who the other person thinks you are and

vi. who the other person thinks you think s/he is.

4. Interpersonal communication is contextual Communication does not happen in isolation. There is:

Psychological context - Which is who you are and what you bring to the

interaction. Your needs, desires, values, personality, etc., all form the

psychological context.

Relational context - Which concerns your relations to the other person.

Situational context - Deals with the psycho-social "where" you are

communicating. An interaction that takes place in a classroom will be

very different from one that takes place in a bar.

Environmental context - Deals with the physical "where" you are

communicating.

Cultural context - Includes all the learned behaviors and rules that affect

the interaction.

Models of Interpersonal Communication

Linear Model of Interpersonal

Communication

Drawbacks of Linear Model

Uni directional communication – sender to a

passive receiver

It shows communication as a sequential process

Absence of feedback

Interactive Model of Communication

Drawbacks of Interactive Model

Portrays communication as a sequential process

Fails to capture the dynamic nature of

interpersonal skills

Transactional Model of Communication

Advantages over other models

Provides clarity of what is being communicated,

how it is being communicated and the context

Doesn’t label a person as “Sender” or “Receiver”

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