MINISTRY OF HEALTH | DIGITAL HEALTH INITIATIVE

BC Health Gateway for Citizens

KEY OUTPUTS

A Citizen Access Strategy & Roadmap that will articulate:• Clear provincial direction for the Citizen Health Gateway

in the future state and articulation of how that links to existing Health Sector initiatives and investments

• Current experiences and desired future state (including types of information and services to be accessed through Citizen Health Gateway) of key stakeholder groups

• Capabilities and components required in future-state Citizen Health Gateway – and gaps/opportunities from current sate (updating and informing the Strategic Architecture as appropriate)

• Roadmap with potential future products, next-step activities, governance and associated gating process

KEY OBJECTIVE

Develop future direction for Citizen Health Gateway in BC and identify short-term technical capabilities required to

meet the future vision – while leveraging the Digital Health Enterprise Strategic Architecture and taking into

consideration current investments that have been made in the health sector

Citizen Access Strategy and Outputs

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Key Perspectives for Shaping Strategy & Roadmap

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• Citizens• Citizen group working on Health Gateway MVP• Patients as Partners

• Key Digital Health Governance tables• Provincial Digital Health Board• CIO Digital Committee• Clinical Leadership Committee

• Digital Health Portfolio 1 Leadership Team

• Other key stakeholders and experts• MoH Leaders• Health Authority and PHSA Leaders

• DoBC / Division Leaders• Others as identified

MINISTRY OF HEALTH | DIGITAL HEALTH INITIATIVE

Health Gateway MVP (minimum viable product)

Digital Health high-level priorities Year 1 focuses on creating an impact on patient empowerment and primary & community care, while also establishing a strong governance, policy, and technical foundation for the delivery of digital health in BC

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• Health Gateway Minimum Viable Product (MVP)• Citizen Access Strategy & Roadmap• Virtual Care Policy Framework• 1-2 Virtual Health Pilots• Optimization of home health monitoring • Mental Health & Substance Use Virtual Pilot

• PCN IMIT Enablement Plan • Activation of Priority Capabilities • Innovation Acceleration Centres (IACs)• Provincial Digital Solutions Toolkit• Provincial EMR Vendor Management Strategy

• Provincial CIS Strategy and Approach

• HIMSS Current and Target State

• Surgical Waitlist Management Solution (SWMSS)

Portfolio 1: Empower Patients Portfolio 2: Transform Primary, Specialist & Community Care`

Portfolio 3: Transform Hospital-Based Care

• Data quality improvement• Health Data Platform• Reporting Portal• Health System Performance Mgmt Framework• Data governance framework for Indigenous

People’s data• Advancement from Descriptive to Predictive

Analytics

• End-to-end Pharmaceutical Business Strategy

• PharmaNet Roadmap and Priorities

• HIBC Re-procurement (Optimization and Transformation of Services)

• Enterprise IDAM Strategy/Delivery Roadmap• Health Gateway – Citizen Access• PRIME – Provider Access to PharmaNet

• Digital Health Reference Architecture• Health Information Exchange

• CDX and CareConnect Viewer• Hosting and Network Strategy• HIMA• Provincial privacy & security standards & policy

Portfolio 4: Advance Analytics Capabilities

Portfolio 5: Enhance Foundational Clinical Systems

Digital Health Foundation

Drivers:• Increasing (evidence based) consumer demand for online

access to health information and services.

• Empowering patients to be active participants in their health care by providing access to their own health information when they want it.

• Supporting meaningful and relevant discussion at the time of care between patients and care team members across the continuum of care.

• Promoting an integrated system of care by reducing information barriers.

• Increasing patient trust and confidence in the health care system and its ability to modernize.

Health Gateway OverviewThe Health Gateway Project is a cross-sector initiative (led by the Ministry of Health in partnership with OCIO, Citizen Services, and Government Digital Experience, PHSA) to solve a real problem for BC residents by providing individuals with a single view of their health information and services regardless of geographic location in the province. The Health Gateway project represents the first iteration of a citizen-centred platform, driven by user centered design, to deliver a secure, unified and coordinated online entry point for access to health information and services over time.

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The Human Side – Goals, Behaviours, Attitudes

• 50+ British Columbians from across the province responded to our request to participate

• Engaging with real users for direct input to inform user experience and design

• Removing our inherent biases from the equation

• Promoting trust, collaboration and transparency

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Approach

• Re-use and recycle• Work in the open• User story framing• Small increments • Demonstrate with proof• Collaborate• Use citizen-centered design practices• Focus on Year 1 delivery, velocity, quality, value• Start simple, learn, launch, learn, improve etc.

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Health Gateway ArchitectureDocumented and published on GitHub

Place your

screenshot here

Current state for accessing PharmaNet record

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Fax

Mail

Paper-based form

Processing time several business days

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Humble Beginnings to MVP Launch!

(July 1 – December 6, 2019)

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MINISTRY OF HEALTH | DIGITAL HEALTH INITIATIVE

Thank you!

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