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CONTENTS

SERIAL

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DETAILS PAGE

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I CHAPTER 1

INTRODUCTION

INDUSTRY PROFILE

COMPANY PROFILE

PRODUCT PROFILE

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3

5

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II CHAPTER II

DESIGN OF THE STUDY

OBJECTIVES OF THE STUDY

SCOPE OF THE STUDY

LIMITATIONS OF THE STUDY

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III CHAPTER III

ORGANISATIONAL STUDY

SWOT ANALYSIS

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IV

CHAPTER IV

FINDINGS

SUGGESTIONS

BIBLIOGRAPHY

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CHAPTER - 1



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INTRODUCTION

This training serves the purposes of acquainting the student with environment of

an organisation in which student have to work hard in future .Only theoretical

knowledge is not enough but its practical application is

also required to be learned.

I was fortunate enough to have an opportunity of doing summer training at

BIGBAZAAR,CHENNAI. Every trainee was required to prepare a report of

his working in the organisation. I was assigned a project on

“STORE OPERATIONS IN BIG BAZAAR”

In this report,all the important findings of the project are included ,over and

above an overall profile of the company(PANTALOON ) is also given.It is

hoped that this report will make the readers familiar with the store and also give

the idea about the product and services offered by the company.



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INDUSTRY PROFILE

The Retail Industry in India

India's vast middle class and its almost untapped retail industry are key

attractions for global retail giants wanting to enter newer markets. Driven by

changing lifestyles, strong income growth and favorable demographic patterns,

Indian retail is expected to grow 25 per cent annually.

Modern retail in India could be worth US$ 175-200 billion by 2016. With the

economy booming, competition in the marketplace is fierce. According to

'Retail in India Getting Organized to Drive Growth', a report by AT Kearney

and the Confederation of Indian Industry, retail is one of India's fastest growing

industries with a 5 per cent compounded annual growth rate and expected

revenues of US$ 320 billion in 2007. Rising incomes, increasing consumerism

in urban areas and an upswing in rural consumption will fuel this growth to

around 7-8 per cent. KSA-Technopak, a retail consulting and research agency,

predicts that by 2010, organized retailing in India will cross the US$ 21.5-

billion mark from the current size of US$ 7.5 billion.

Retail space

Retailers in India are the most aggressive in Asia in expanding their businesses,

thus creating a huge demand for real estate. Their preferred means of expansion

is to increase the number of their outlets in a city, and also expand to other

regions, revealed the Jones Lang LaSalle third annual Retailer Sentiment

Survey-Asia.

Deutsche Bank's research report on 'Building up India' says India's burgeoning

middle class will drive up nominal retail sales through 2010 by 10 per cent per

annum. The country may have 600 new shopping centers by 2010.

Food retail



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Food dominates the shopping basket in India. The US$ 6.1 billion Indian foods

industry, which forms 44 per cent of the entire FMCG sales, is growing at 9 per

cent and has set the growth agenda for modern trade formats. Since nearly 60

per cent of the average Indian grocery basket comprises non-branded items, the

branded food industry is homing in on converting Indian consumers to branded

food.

Future Group

Pantaloon Retail is the flagship enterprise of the Future Group, which is

positioned to cater to the entire Indian consumption space. The Future Groupoperates through six verticals: Future Retail (encompassing all retail

businesses), Future Capital (financial products and services), and Future Brands

(management of all brands owned or managed by group companies), Future

Space (management of retail real estate), Future Logistics (management of

supply chain and distribution) and Future Media (development and management

of retail media). Future Capital Holdings, the group's financial arm, focuses onasset management and consumer finance. It manages two real estate investment

funds (Horizon and Kshitij) and consumer-related private equity fund, In

division. It also plans to get into insurance, consumer credit and other

consumer-related financial products and services in the near future.



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COMPANY PROFILE

Pantaloon Retail (India) Limited, is India’s leading retailer that operates

multiple retail formats in both the value and lifestyle segment of the Indian

consumer marker. Headquartered in Mumbai (Bombay), the company operates

over 5 million square feet of retail space, has over 450 stores across 40 cities in

India and employs over 18,000 people.

The company’s leading formats include Pantaloons, a chain of fashion outlets,

Big Bazaar, a uniquely Indian hypermarket chain, Food Bazaar, a supermarket

chain, blends the look, touch and feel of Indian bazaars with aspects of modern

retail like choice, convenience and quality and Central, a chain of seamless

destination malls. Some of its other formats include, Depot, Shoe Factory,Brand Factory, Blue Sky, Fashion Station, aLL, Top 10, mBazaar and Star and

Sitara. The company also operates an online portal, futurebazaar.com.

A subsidiary company, Home Solutions Retail (India) Limited, operates Home

Town, a large-format home solutions store, Collection i, selling home furniture

products and E-Zone focused on catering to the consumer electronics segment.

Pantaloon Retail was recently awarded the International Retailer of the Year 2007 by the US-based National Retail Federation (NRF) and the Emerging

Market Retailer of the Year 2007 at the World Retail Congress held in

Barcelona.

Pantaloon Retail is the flagship company of Future Group, a business group

catering to the entire Indian consumption space.



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It was the first Pantaloons store in Kolkata that set off a chain of discoveries that

have led us to where we are today. Ten years later, we have launched our largest

Pantaloons store in Kankurgachi in Kolkata. Spread across 85,000 square feet,

the store is the first among a series of large format stores that will be launched

across the nation. After consolidating its Fresh Fashion positioning, Pantaloons

embarked on a major expansion during the year 2006-07. In 8 cities,11

Pantaloons stores were opened with 7 of them opening in the single month of

March 2007. The total count of Pantaloons stores as on 30th June 2007 stood at

31 with the total area under retail close to 1 million square feet. In order to

maintain the top of the mind association with fashion in India, Pantaloons

continued to be the title sponsor for the Femina Miss India 2007 pageant. In

addition, Bipasha Basu and Zayed Khan were roped in as brand ambassadors in

the month of August 2006. The success of this initiative was evident in the

increased sales for the ‘Haldi Gulal’ range as well as the ‘Svayam Utsav’

summer collection that were endorsed by Bipasha and Zayed. The private label

apparel share during the year was in excess of 70 percent. The year alsowitnessed categories like Winter-wear and Ethnic Ladies-wear strengthening

their presence in the stores. The increasing success of the store brand is evident

from the fact that the store’s loyalty programme, Green Card, added 200,000

new members.

Pantaloons will see a significant expansion during the coming year with an

increase of nearly 0.50 million square feet of retail space and an addition of

about 15 stores. Pantaloons will look at dominating cities where it has a first

entrant advantage and will scale up sizeably with larger stores, additional

categories and retail formats. Delhi and the NCR area along with Punjab,

Chandigarh and Ludhiana will see the next stage of expansion. Cities like

Ranchi, Guwahati and Siliguri in the East will also discover Fresh Fashion.



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In 2006-2007, more Indians discovered the value of shopping in Big Bazaar.

And with the launch of each store, we discovered more value in terms of

operational efficiency. Big Baazaar launched 27 new stores in 22 cities,

covering over 1.40 million square feet. As of June 2007, there were 56 Big

Bazaar stores across 43 cities. While Big Bazaar continued to expand in the

large cities, it also tapped consumption potential in smaller cities like Agra,

Allahabad, Coimbatore, Surat, Panipat, Palakkad, Kanpur and olhapur.The year

under review also witnessed realigning of business teams with shared

experience in category management, sourcing, front-end operations and

business planning. In addition, separate teams have been formed to look into all

aspects of new store launches and to manage mature stores. This provides more

flexibility and focus in expansion plans.

The increase in SKUs in existing categories and the introduction of new

categories encouraged the opening of larger stores or Super Centres, measuring

100,000 square feet or more. There are now 5 Big Bazaar Super Centres.

Considering this scale of expansion, technology plays a significant facilitating

role.



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Big Bazaar has initiated the process of Auto Replenishments Systems, thus

improving operational efficiencies and productivity. The company has also

rationalized nearly 250 vendors through better vendor management in terms of

potential to expand, and for inclusion and upgradation to the online B2B

platform.

Based on the company’s in-house consumer data and research, and in

cognizance with observations on customer movements and the shoppingconvenience factor, Food Bazaar has initiated certain refurbishments and layout

design across all stores. The intention is to continuously change with the times

and demands of the evolving Indian consumer.

Food Bazaar also witnessed healthy expansion during the year 2006-07, making

its presence felt in nearly 26 cities and adding 40 stores during the year under

review. The total count of Food Bazaars as on 30th June 2007 stood at 86 stores.

The year under review witnessed the company’s private label programme

gaining significant traction. The brands have been very competitive vis-à-vis the

established brands in quality and price terms, and have in fact scored better than

national or international players in certain categories.

The share of private labels as a percentage of total Food Bazaar revenues has

increased significantly and comprise nearly 50 merchandise categories.



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While Fresh & Pure brand entered categories like cheese slices, frozen peas,

honey, packaged drinking water and packaged tea, the Tasty Treat brand

received a very favorable response in new categories like namkeens and wafers.

In the home care category, Caremate launched aluminum foil and baby diapers

while Cleanmate launched detergent bars and scrubbers.

A new format ‘BB Wholesale Club’ was launched and 4 such stores have

been opened so far. To be managed by Food Bazaar from the ensuing financial

year, this format sells only multi-packs and bulk packs of a select range of fast

moving categories and caters to price sensitive customers and smaller retailers.

The company has also forged tie-ups with established companies like ITC,

Adanis, DCM Group, USAID and other farm groups in Maharashtra and

Madhya Pradesh to source directly from them. These alliances are expected to

drive efficiencies as well as bring better products to consumers.



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Group Vision

1. Future Group shall deliver Everything, Everywhere, Every time for Every

Indian Consumer in the most profitable manner.

Group Mission

1. We share the vision and belief that our customers and stakeholders shall

be served only by creating and executing future scenarios in the

consumption space leading to economic development.

2. We will be the trendsetters in evolving delivery formats, creating retail

realty, making consumption affordable for all customer segments – for

classes and for masses.

3. We shall infuse Indian brands with confidence and renewed ambition.

4. We shall be efficient, cost- conscious and committed to quality in

whatever we do. We shall ensure that our positive attitude, sincerity,

humility and united determination shall be the driving force to make us

successful.

Flow: to respect and understand the universal laws of nature.



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Core Values

Indianness:

Confidence in ourselves.

Leadership:

To be a leader, both in thought and business.

Respect & Humility:

To respect every individual and be humble in our conduct.

Introspection:

Leading to purposeful thinking.

Openness:

To be open and receptive to new ideas, knowledge and information.

Valuing and Nurturing Relationships:

To build long term relationships.

Simplicity & Positivity:

Simplicity and positivity in our thought, business and action.

Adaptability:

To be flexible and adaptable, to meet challenges.

Flow:

To respect and understand the universal laws of nature.



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Hierarchy of Pantaloon (Future Group)

Mr. Kishore Biyani, Managing Director

Mr. Gopikishan Biyani, Wholetime Director

Mr. Rakesh Biyani, Wholetime Director

Mr. Ved Prakash Arya, Director

Mr. Shailesh Haribhakti, Independent Director

Mr. S Doreswamy, Independent Director

Dr. D O Koshy, Independent Director

Ms. Anju Poddar, Independent Director

Ms. Bala Deshpande, Independent Director

Mr. Anil Harish, Independent Director



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PRODUCT PROFILE

Shopping in the Big Bazaar is a great experience as one can find almost

everything under the same roof. It has different features which caters all the

needs of the shoppers. Some of the significant departments of Big Bazaar are:

Food Bazaar

Furniture Bazaar

Electronic Bazaar

Home Bazaar

Home Fashion

Footwear Bazaar

FOOD BAZAAR

Life is all about good taste and Food Bazaar aims to ensure the same with

the low prices, a wide selection of products and guaranteed freshness, you are

bound to find it irresistible.

Food bazaar consists of Staples, Ready to eat products, Ready to cook

products, Spices, Vegetables, Fruits, Dairy products. It also consist of Soft

drinks, Packaged juices, Milk items, Frozen food, Ice creams and it also

includes Home and Personal Care.

FURNITURE BAZAAR

Furniture Bazaar offers an entire range of Home Furniture needs that are

utilitarian and affordable in their pricing. Furniture bazaar meets the furniture

needs of Living room, Bed room, Kitchen, Dining hall etc.



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ELECTORNIC BAZAAR

Currently present within Big Bazaar stores, Electronic Bazaar offers the best

deals in Branded Electronic goods and appliances.

It offers entire range of Electronic items such as Television sets, Washing

Machines, Refrigerators, Computer Accessories.

HOME BAZAAR

Home Bazaar offers a range of goods which makes your home stylish and more

comfortable. It includes Bathroom fittings, flooring and tiles, lights and shades,

Electronic Appliances.

HOME FASHION

Home Fashion Department deals with good which are needed for personal use,

but also to make home more beautiful and decorate. Home fashion deals with

Bed sheets, Bath towels, Imported carpets, Pillows, Blankets, and Floor Mats

etc

FOOTWEAR BAZAAR

Foot Bazaar meets all the footwear requirements of both casual and Formal, for

men and women of all age groups. It has a wide range of branded sports shoes

Such as Nike, Adidas, Lee cooper, Spunk, Spalding.



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