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1/3 Baumer hhs GmbH
Press Release Baumer hhs uses TeamViewer Pilot to provide immediate remote support
Krefeld, 14 June 2021 – Baumer hhs’s industrial gluing and quality assurance equipment has earned a
reputation worldwide for high reliability. But even reliable equipment can act up on occasion. If it does,
packaging manufacturers need instant assistance, particularly if they have Baumer hhs systems in multi-shift
or even around-the-clock operation. Baumer hhs is now using TeamViewer Pilot as yet another way of
providing this kind of support efficiently and effectively. Customers who want to take advantage of the added
service can simply have their machine operators and technicians download the free TeamViewer Pilot app to
their smartphones. Based on augmented reality, the interactive remote service app from TeamViewer AG is
considered by Baumer hhs to be the ideal, real-time technical support tool for helping customers minimise
machine downtime.
With TeamViewer Pilot, machine operators can use the camera on their smartphones to show Baumer hhs
service experts the inside workings of their production systems. In other words, an expert on the Baumer hhs
hotline can see exactly what a machine operator sees. Thanks to 3D object tracking, service experts can
draw markers on the images, such as circles or arrows, point out details, add text annotations and share this
information with machine operators via live video stream. It makes collaboration easy for both participants,
enabling them to identify or rule out technical problems and discuss possible solutions.
“With TeamViewer Pilot, our service experts can effectively help customers resolve most technical problems
that occur and get their production systems back up and running without delay. Should a customer still need
on-site service, we can optimally prepare for it based on the information provided in the real-time visual
support session. TeamViewer Pilot gives our technicians added options for maximizing the availability of our
customers’ production machines. We highly recommend the remote service app for these reasons”, explains
Roberto Melim de Sousa, Head of Sales at Baumer hhs GmbH, a worldwide leading supplier of industrial
gluing and quality assurance systems.
A number of customers in Germany, Austria and Switzerland are already using TeamViewer Pilot for remote
service from Baumer hhs, and the company is working to establish the app among customers globally.
TeamViewer Pilot can be downloaded free from the Apple App Store or Google Play Store for iOS and
Android smartphones.
2/3 Baumer hhs GmbH
Baumer hhs is using TeamViewer Pilot as another option for providing technical support to customers
efficiently and effectively. With the remote service app, Baumer hhs technicians can offer immediate
assistance.
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Press contact: Company contact: Redaktionsbüro Maruschzik Baumer hhs GmbH Am Sonnenhang 3a Petra Schneiders 87629 Füssen Phone +49 2151 4402 105 Germany Fax +49 2151 4402 111 Phone +49 8362 92 56 177 [email protected] [email protected] www.baumerhhs.com
3/3 Baumer hhs GmbH
Baumer hhs GmbH Baumer hhs GmbH, Krefeld/Germany, is a leading, internationally operating manufacturer of industrial gluing systems in conjunction
with quality assurance and camera verification systems. Baumer hhs offers its customers a carefully coordinated portfolio of solutions
for a host of different demands on cold glue and hot melt application in automated production environments, including application heads,
pumps, pressure vessels, control and monitoring systems. The portfolio is rounded off by a comprehensive range of services, from
consulting and the testing of innovative applications at the hhs solution centre in Krefeld, all the way to every form of after-sales service.
Solutions from Baumer hhs are used in the folding carton and corrugated board industry, in print finishing, special-purpose machines
and many other applications. For more information on the Baumer hhs company, its products and its services, go to: www.baumerhhs.com.
