BATHO PELE FORUM BATHO PELE FORUM GUIDELINESGUIDELINES

PRESENTATIONPRESENTATION

19 APRIL 200719 APRIL 2007

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OVERVIEWOVERVIEWPurpose of the presentationBackgroundProgress Purpose of BPFIdeal BPF structureReporting structures

Role of BP coordinatorsCharacteristics of BP coordinationLocation of BP functionsChallengesConclusion

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PURPOSE OF THE PURPOSE OF THE PRESENTATIONPRESENTATION

Provide progress regarding the development of BPF guidelinesAgree on quick-wins for BP coordinators Get inputs that will inform the final document

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BACKGROUNDBACKGROUND

BP activities are treated as “add-on”or “special project” activities in deptsPoor understanding of BP principles

Aim?Benefits?Intepretation

Inability to create the link between various departmental initiatives and BP principles

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Lack of reporting on BP activitiesEstablishment of National BPF in May 2006

Need for guidelines emanated from BPLN of 2005 in Kimberly and also discussed during May 2006 BPF meeting

BACKGROUNDBACKGROUND

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PROGRESSPROGRESS

Team discussions on 25-26 May 2006 BPF meetingInterviews conducted Information sourced from

Internet (e.g. DPSA, SAMDI, GCIS, etc.)Legislation (e.g. PS Reg, BPWP 1997)

Draft guidelines document

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PURPOSE OF BP FORUMPURPOSE OF BP FORUMStrengthen co-ordination of BP programmes across all govt spheres

Implementation Advocacy, etc.

Platform that encourages networking and sharing of best practicesPlatform that discusses challenges/obstacles and supporting mechanisms to assists one another

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Monitoring and evaluation of progress Improve relationship between DPSA and departments (at all levels) and between departments

PURPOSE OF BP FORUMPURPOSE OF BP FORUM

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IDEAL STRUCTURE OF BPFIDEAL STRUCTURE OF BPFNational BPF: Coordinated by DPSANational BPF: Coordinated by DPSA

All National deptsAll OTPsLG – Metropolitans

To convene meetings two/ three times annually

Provincial BPF: Coordinated by OTPProvincial BPF: Coordinated by OTPAll provincial deptsAll national depts within the province (e.g. DHA, DWAF, DOL, etc.)All LG offices within the province

To convene meetings quarterly

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Departmental BPF: Coordinated by Departmental BPF: Coordinated by the BP coordinator of NDthe BP coordinator of ND

All Branches/ Programmes/ UnitsTo convene meetings quarterly

IDEAL STRUCTURE OF BPFIDEAL STRUCTURE OF BPF

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REPORTING STRUCTURESREPORTING STRUCTURES

NBPF (DPSA) reports to the MPSAPBPF (OTPs) and DBPF (National depts) report to the project leader of NBPFBi-annual reports to be submitted to the project leader of NBPFQuarterly reports to be submitted to the PBPF and DBPF by provincial departments and branches/units, respectively.

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ROLE OF BP COORDINATORSROLE OF BP COORDINATORS

Coordinate the implementation BP revitalization programmes and BP initiatives within their respective deptsGuide depts to create integrated approach on Depts strategic objectives and BP projects and/or initiatives Coordinate advocacy/ awareness programmes within depts

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Facilitate the development of departmental policies that would ensure implementation/ integration of BP initiatives and strategic intent of the deptEnsure redress of BP violations at the appropriate level (complaints handling mechanism)

ROLE OF BP COORDINATORSROLE OF BP COORDINATORS

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Establish and coordinate BPF at appropriate levelsOrganise provincial BPLNForm part of NBPFPlay a monitoring and evaluation role within deptsProvide reports to DPSA

ROLE OF BP COORDINATORSROLE OF BP COORDINATORS

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CHARACTERISTICS OF THE BP CHARACTERISTICS OF THE BP COORDINATIONCOORDINATION

The functions of BP coordination should be at Directorate levelKnowledge and experience in Customer Care/ ServiceKnowledge and understanding of BP principles and related legislationKnowledge of depts strategic objective

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Has to live BP ethos and be an example to the deptMust be initiative and enthusiasticHave communication skillsMust have conflict resolution skillsAbility to build team work

CHARACTERISTICS OF THE BP CHARACTERISTICS OF THE BP COORDINATIONCOORDINATION

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LOCATIONLOCATION

It is suggested that existing structures be used to locate BP functions, such as the ff units/branches:

Transformation Service delivery Corporate services Monitoring and Evaluation

The assigned unit/branch must be reporting direct to the HOD/DG

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CHALLENGESCHALLENGESNational depts that provide services at provincial levelThe role of DPLG and SALGA vs. OTP wrt LG and service deliveryLocation of this functionLevel of this functionCurrent OD structures do not have posts for BP coordinators Resistance to change

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CONCLUSSIONCONCLUSSIONThe need to have forums for dialogue and support exists The nodal points from all departments are important to ensure structured communications, consistency, implementation, accountability, etc. Within the current structures that we

have, we need to encourage uniformity and ensure implementation, moving forward

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…”Even within the context of limited resources at the disposal of government, everyone serving in the public service, needs to do so with a high degree of commitment and a sense of duty. In this I am not asking public servants to do something different from their normal work, but to do their work differently by living the Batho Pele principles and the new belief set of ‘We belong, We care, We serve’.”

Foreword on BP website from MPSA: Ms Geraldine J. Fraser-Moleketi

CONCLUSSIONCONCLUSSION