BASIS - Balanced Scorecards and Strategic Management Information Systems for Public Administrations Björn Niehaves European Research Center for Information

BASIS - Balanced Scorecards andStrategic Management InformationSystems for Public Administrations

Björn Niehaves

European Research Center for Information Systems (ERCIS)Department of Information SystemsUniversity of Münster, Germany

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BASIS - BSC and Strategic MIS for Public Administrations, IRIS 2006

Björn Niehaves

European Research Center for Information Systems (ERCIS)

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Björn Niehaves

Management Information in Public Administrations

“… financial pressure … cost cutting … performance gaps … “

Accounting-driven modernization approaches (NKF, Doppik,

“Produkthaushalte” etc.)

Obligatory (!) implementation of data collection systems for

supporting strategic management efforts

Data exploitation?

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Björn Niehaves

BASIS – Project Outline

Case Study Setting

Public Administration in Germany

About 300 employees

Task: Concept Development …

BSC approach specific for Public Administrations

“Customizing” for this Public Administration

… and Organizational and Technical Implementation

Open Source Product: BASIS

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Björn Niehaves

Balanced Scorecards Aims

The BSC Process aims at

Operationalizing the cooperate strategy

Connecting goals and actions

Taking into account a variety of stakeholder

perspectives ( “balanced” scorecard)

Taking into account a variety of goal and

measure types (e.g., qualitative and

quantitative “balanced” scorecard)

Providing a continuous monitoring and

controlling instrument

…

Identify & Select Focused

Stakeholders

Define the Vision

Identify Strategic Goals in Stakeholder Perspectives

DefineActions &

Ressources

Define Measures

Select Strategic Goals

from Stakeholder Perspectives

GO

AL

S

GO

AL

S T

O A

CT

ION

S

Performance Controlling

MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

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Björn Niehaves

Balanced Scorecards – The Traditional Approach

Identification of Stakeholder Perspectives

(Traditional)


Stakeholders

Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

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Björn Niehaves

Balanced Scorecards – Stakeholder Identification



Stakeholders

Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

Finance

Citizens Businesses

EmployeesStructures & Processes

Vision

Political Program

Perspectives/Stakeholder Groups

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Björn Niehaves

Balanced Scorecards – Stakeholder Identification



Stakeholders

Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

Finance

Politics

Vision

Vision

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Björn Niehaves

Balanced Scorecards – Strategic Goals

Document Analysis


Stakeholders

Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

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Björn Niehaves

Balanced Scorecards – Strategic Goals

Document Analysis


Stakeholders

Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

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Björn Niehaves

Balanced Scorecards – Goal LandscapesIdentify & Select

Focused Stakeholders

Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

Sp

ac

e

Em

plo

ye

es

Infr

as

tru

ctu

re

Oth

er

co

mp

an

ies

, e

.g.

su

pp

lie

rs

Cu

sto

me

rs

Co

op

era

tio

n

Pu

bli

c A

dm

inis

tra

tio

n

Retail Companies

Production Industry

Craftsmen

Service Companies

Agricultural Companies

Non-Profit-Organizations

New founded businesses

Tourism

Stakeholder Groups

Businesses

Stake Categories

What?

Who? Finance

Bu

sinesses

Employees

Structures & Processes

Cit

izen

s

Po

litic

s

Politics

Po

litics

Politics Politics

Vision

Vision

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Björn Niehaves

Balanced Scorecards – Goal SelectionIdentify & Select


Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

Sp

ac

e

Em

plo

ye

es

Infr

as

tru

ctu

re

Oth

er

co

mp

an

ies

, e

.g.

su

pp

lie

rs

Cu

sto

me

rs

Co

op

era

tio

n

Pu

bli

c A

dm

inis

tra

tio

n

Retail Companies

Production Industry

Craftsmen

Service Companies

Agricultural Companies

Non-Profit-Organizations

New founded businesses

Tourism

Stakeholder Groups

Businesses

Stake Categories

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Björn Niehaves

Balanced Scorecards – Goal SelectionIdentify & Select


Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

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Björn Niehaves


Stakeholders

Define the Vision


DefineActions &

Ressources

Define Measures



GO

AL

S

GO

AL

S T

O A

CT

ION

S


MO

NIT

OR

ING

BS

C

FU

ND

AM

EN

TA

LS

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Björn Niehaves

BASIS - Software

Open Source Software

Version on request

www.basis-online.de

Detailed description

Online demo version

(name: “Admin”, password: “Passwd”)

(German or English, case data in German)

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Björn Niehaves

Project Management

Project Controlling

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Björn Niehaves

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Björn Niehaves

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Björn Niehaves

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Björn Niehaves

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Björn Niehaves

Results & Further Research

Guideline (see Hevner et al. 2004)

Short Description

Problem High demands to strategic management in public administrations (NKF, cost pressure etc.). BSC implementation approaches infrequently domain-specific. Little or cost intensive software support.

Contribution Combining MIS and project management Domain-specific adaptation of BSC approach

Method Conceptual design and implementation Case study implementation

IT Artifact BASIS – Software for BSC-MIS and Project Management

Further researchFurther case study implementations

Cross-domain application

Software maturization

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Björn Niehaves

Q & A

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Björn Niehaves

Contact

Björn Niehaves, Dipl.-Kfm., M.A.

European Research Center for Information Systems

University of Münster

Leonardo-Campus 3

Tel. +492518338087

[email protected]

Documents

BASIS - Balanced Scorecards and Strategic Management Information Systems for Public Administrations Björn Niehaves European Research Center for Information