Basics of "Abacus Air ticketing"

8/18/2019 Basics of "Abacus Air ticketing"

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English spelling codes for using in the Abacus and Travel AgencyEnglish spelling codes for using in the Abacus and Travel Agency

When you speaking on the telephone line, it is most useful the English spelling code letters, for example

to spell the words”ABACUS” you must read the spelling codes: Alpha, Babies, Alpha, Charlie, Uniform,

and Singapore. It is the corrected spelling codes letters.

You should remember these spelling codes, please find the spelling codes below from A to Z are as follows:

A Alpha J Japan !uliet S Singapore "ierra

B Babies #ra$o ilo T Thailand %ango

C Charlie ! !ima&ondon U Uniform 'nit" "elta # #ama (other $ $ictor

E Echo England % %ancy )o$ember & &his'y

( (ather *oxtrot ) )sa'a +scar * *+ray

ermany olf - -apa . .an'ee/ . class

0 0otel -olland 1 1ueen uebec Z Zulu /oo

2 2ndia Information 3 3oyal 0omeo

The symbols are used in the ABACUS systemThe symbols are used in the ABACUS system

Start -rograms Abacus &hi4 E#U!AT)3

Symbols on the 'eyboard Symbols on the computer5s screen

6 7 1n display an asterisk symbol

8

9 ::, ; 1 change symbol <

2 ¥ 1 cross of &orraine symbol 3

¦ § A dollar an end item symbol

=

? / 1 slash symbol /

> >

+ + 1 dash or a hyphen symbol

?

@ %um !oc' 6 ? or @ or clear letters on the screen

+0 0it 'ey Control 6 Bac'space

#asic *unctionalities uide 'pdated by 4i$ "okunthea 5


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+ S2%E 2% and S2%E )UT+ S2%E 2% and S2%E )UT

+Agent sine in

1bacus system has siD or'ing areas+ A, B, C, ", E, and ( in each 6omputer 0eser$ation %erminal

760%8 the benefits of ha$ing more than one work area are: Enable the users to work on different transactions tasks concurrently without one transaction interring with

the other.

F+Sine in to one or' area

'sing such a sine in capability, you will be able to access the flight a$ailability, create and work on

0eser$ation etc.

+To sine in one or' area

*ormat: "I 79 digit identification number8 *ormat entry sine in one area to access into 1bacus system

Entry: "I then type G -1;;Y H Entry sine in one area to access into 1bacus system

I+Sine in to all or'ing areas

%he pre$ious entry allows you to sine in to one area only. -owe$er, there is a way to sine in to all six


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K+Chec' for current sinned in or'ing area

%his is used to check whether you are currently sinned in and acti$e in which work area.

+To determine the or'ing area you are currently sinned into

Entry: =" %o display for one signed in area and see ;seudo 6ity 6ode

?+Chec' for all sinned in areas

+To determine all the or' areas you are currently sinned into

Entry: ="= %o display for all signed in areas

L+Chec' for set address/ !%2ATA

Each 60% has its own set address &)I1%1 that communicates to the -ost. It will be useful to know

the set address &)I1%1 of our own ;6 when troubleshoot any problems to assist the helpdesk.

Entry: B! %o display &ine I1%1 %erminal address

M+Agent sine out

+Sine out of one or'ing area

1ny time you lea$e a terminal, the 60% should be sineF.

Entry: %:+6% %o display calendar for a !une in current year.

%:+6%5D %o display calendar for specific (onth and year

F+The determine/ Calculation in the past or future date

Entry: %:59(10BA5 1dd A5 days display

%:AF!')D "ubtract >D days display

%:55!1) !1) 6alculate the number of days between A dates

I+The calculator+functions

Entry: %:5AB9F> 1dd plus display

%:9>.G


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%:>59.H=H (ultiple (ultiplication display

%:A5H.FD9 Ci$ide display @+The currency conversion

Entry: C6=6'0 %o display all currency names by country codes

C6="C %o display specific a short country currency name

C6B)/CADD'"C %o con$ert from )/C ADD.DD to '"C

+The Airport taD payment:

Entry: %)7"I) or ;)- %o display list of taxes for specified airportcity.

%)=A %o display with specific number

%)==Y %o display tax code from Y

%)==Y6 %o display tax code from Y6

%ote If no 1irport 6ity taxes, the entry will display country tax.

K+The times verification

Entry: %:E%;)-"I) %o $iew time different between ;)- and "I) cities.

%7;)- %o display specific time and date in ;)-

?+The eather forecast

When you checked in the temperature weather forecast it shown in the abbre$iation letters:

;%Y"') ;artly sunny

("%6&C (ostly cloudy

("%"') (ostly sunny

"-W0" "howers;%6&CY ;artly cloudy

%"%( %hunder storm

Entry:

:WE1W7"I) %o display current weather condition for "I)

:WE16*7&1 %o $iew weather for today plus the next A days in &1

:WE11J="*+ %o $iew a$erage temperature for a year in "*+

:WE1E*=#44 %o $iew extended regional forecast temperature in #44

F+F+ (!20T A$A2!AB2!2T.(!20T A$A2!AB2!2T.

F+eneral information

%he system currently stores o$er haft a million city pair a$ailability. 1$ailability for airlines can be

3eOuested for today and II days into the future #efore retrie$ing flight a$ailability, you must 'no the I+ letter airport/ city codes of the reKuested

city pair or the F+letter carrier codes



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FF+Encoding (ind from full to short ord

+To encode City, Airport, Carrier name and Boeing

Entry:

W


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5ADCE6;)-*01L(I 0eKuest for full a$ailability display by "

5A!')"I))0%5D1 0eKuest for specific departure time show (orning roup

5D!')C*W"I)H;"*+ 0eKuest for specific departure time show E$ening roup

5A!'&;)-&1;"I) 0eKuest for connecting city M 1rri$al time at 1fternoon group

5AA!',&1H1"I)%;E 0eKuest a$ailability for A connecting cities at "I) and %;E

55F1'"I)-4B"(I% 0eKuest for specific the 6arriers P(ax 6arriers8

5A5(10;)-#44B="'16I 0eKuest a$ailability for excluding specific 6arriers

5A+6%;)-61)C 0eKuest a$ailability direct flight from ;)- 61)

5AFCE6"I)-4


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"B6 "how selecting 6 6arrier

"0B5 0eKuest return schedule for 5 day later

"0D5A9!1) %o $erify flight by a specific flight and date

FN+"isplay connection cities user to display any possible connection points along the specified city pair

*ormat: %=6;+?6ity pair@

Entry: %=6;


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FNJA%!ASC%.3

5AD!1) "') &1" ;"% 6) ("%B5

5Y0 59D5 Y9 &1"6) AD; 99F; *AH N

5Y0 GD5 Y9 &1"6) GDD1 5D5F1 *AH N

)+ (+0E Y0 < 5= *+0 "E 6+)

F+ Anser Bac' PABQ

5>DF Y9 1(I C;" ADD; AD; *AH D AB

A(/ >>D Y9 1(IC;" 55DD1 55D1 *AH D AB

(/ >>DH Y9 1(IC;" 9DD; 9D; *AH D AB

I+ "irect Connect Sell P"CQ

"irect Connect Sell carriers are not necessary on "irect Access as ell. -owe$er, all Cirect 6onnect "ell

carriers are also on 1nswer back.

59 *9 19 Y & "I)4'& 5AD 595F H9 0 D "C/ E

A(- >5D *9 Y & "I)4'& 5FF 5>D H9 0 D "C/ E

(- >5 *9 19 Y & "I)4'& 5>5D 5HDF H9 0 D "C/ E

@+ "irect Connect Availability P"CAQ

This is the highest level of participation for airlines All "irect Connect Availability Carriers are also

"irect Access and Anser Bac' Carriers

5


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The agents ill need to access to the airlines5 database directly to ma'e boo'ings in order to ensure that

their seats are guaranteed

5


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"escription fields 2dentifier codes field

- ;-+)E

3 0E6EIJEC *0+(

2 I%I)E010Y

% )1(E

T %I64E%I)

M Input the phone, agency and name of booking

K Input the recei$ed from

N "ell a seat for passenger

> > Input the name of passenger Input the name of passenger

? %icketing Ceadline and %icket number

IF+All steps to create the completed -%3

Step Cisplay 6ity pair 1$ailability and sell seat KJU%-%0U!#0

Step F Cisplay 6ity pair 1$ailability and sell seat NF#

Step I Enter the all ;assengers )ames +J)0%/3)BE3T #3

Step @ Enter the detailed ;hone field ML+FI FK??I/ FK?@L C"S T3A$E!

A%" T)U3S T3A+A

Step Input the %icketing Cate ?TA&NJU%/ or ?TA&/

Step K Input the ticket )umber ?T+TFIFFI@K?LM@%

Step ? Cisplay all fields to combined 7A

Step L Input the 0ecei$ed from KJA%E

Step M Enter End %ransaction M 0ecei$e a ;)0 E3 7;roblem happened, shown warning (essage8

Step N Enter Ignore and 0ecei$e a ;)0 23

Ignore the ;)0 2

0ere is an eDample of a completed -%3

#asic *unctionalities uide 'pdated by 4i$ "okunthea 5D

PQ J)0%/3)BE3T #3 F S#2T0/JA%E #S

PF8 #0 ? # 5> !') ( ;)-4'& -4A 55DD 5FAF C6(-7J)C-? #0 NNL # 5H !') ( 4'&&1 -4A ADDD D>FD C6(-7J)C-?

PIQ TT/T2#E !2#2T

5. %HGFB)A.5

P@8 -0)%ES

;)-GFFH9G 5H 1#6 %01JE& M %+'0" %-E1


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II+Air segment sell from availability PShort Sell EntryQ

1ir segment booking 7or sell8 is $ery simple. +nce a city pair a$ailability has been displayed, the agents

can sell the seat7s8 from displayed

*ormat: N 7)o. of seats8 7class of ser$ice8 7line no.8

Entry: N# )ormal sell seat7s8

NB!! Waitlist sell seat7s8

N.7 "ell connection flights 7same classes of service8

N..F "ell connection flights 7different classes of service8 N.#F "ell connection flights 7different classes of service8

N.F)-E% %o sell a open segment with date using short sell

N#I)-E%/%" %o sell a open segment without date using short sell

%ote the sell open segment with date, the date is usually input for pricing and ticketing purpose only

I@+#anual sell P!ong Sell EntryQ

%he agent can actually type in a manual sell entry 7&ong "ell Entry8. "uch entry would bypass all the

a$ailability displays and go straight into selling the seat.

*ormat: N?carrier codeflight no.@ ?class@ ?date@ ?city pair@ %% ?no. of seats@

Entry: N?carrier code@)-E% ?class@ ?city pair@ "S ?no. of seats@

N#2)-E%.S2%-%0"S %o sell a open segment using long sell without date

N#2)-E%.FIJU%S2%-%0"S %o sell a open segment using long sell with date

%ote %%N 0eKuest seat

!!N Waitlist seat

"SN Cesire seat

I+Arrival un'non PA3%Q segment

"ometimes passengers in the middle of their itinerary, may choose to use other means of transportation,

such as train, bus or boat, to tra$el between two cities. %hus, causes a gap in the itinerary and unable to

end transaction. In order to completed the itinerary, and end transaction, an 10)4 segment must be

input to Rfill


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*F/@ %o cancel multiple segments A and 9

*+K %o cancel consecuti$e segments from 5 through >

*2 %o cancel entire itineraries

*NNJU% %o cancel segment 5 and rebook same flight but different date

IL+%ames (ield

+Create the adult name field

*ormat: ++?"urname@/?i$en name@spacing?%itle@

Entry: +TA%/JAS!.% #3 %o create one passenger single name

+TA%/JA%E #S§+B2/BE% #3 %o create A ;assengers &inking )ame entry

IM+Create a child name field

F+To input a child name, Age, and "ate of birth 7Ages from F years to belo F years8

*ormat: + G"urname@?i$en name@spacing?%itle@ 7C?1ge@

Entry: +TA%/#A3. #ST37CNM %o input a child name with D years old 7Use #ST38B).8

PUse #2ST/ #2SS8 23!Q

+F:7CN %o enter a child age or modify a child age before or after E% IC0!"/FJU%N?+F %o input the date of birth for a child

%ote 1 child name is created in exactly the same way with adult name. 1nd the child name the child seat

will be charged ? of adult net ticket fare, F discount.

IN+Create an infant name field

+To input an infant name, Age, and "ate of birth 7Ages from N month to belo F@ months8

*ormat: +2/G"urname@?i$en name@spacing?%itleH72?1ge@

Entry: +2/TA%/JA". #2SS72NK %o input an infant name with D> months 7Used #3/ #ST38B).8

PUsed #2ST/ #2SS8 23!Q

+I:72N? %o input an baby age or modify an infant age before or after E%

I2%(T/ TA%/ JA". #2SS /F?JA%N?+ %o input age for an infant and sent to airline

I2%(T/TA%/ JA". #2SS/NM+.5 %o input date of birth for an infant

Entry: +"I % %4)+>5G5A9F>HGDB)A.5 %o input ticket number for an infant name A.5

I:)S2 " %4)+>5G5A9F>HGB)A.5 6hange ticket number for an infant name A.5

I: %o delete ticket number from line no.5

?: %o delete the ticket number from line no.5

%ote 1n infant input name must be separated from adult, a child name. 1n infant name must be

entered S 2/ S before the surname and /i$en name. %he infant has no sell seat but has one ticket.

%he ticket for an infant will be charged N of adult net ticket fare, MN discount.

%he infant name cannot input with adult or and a child by the same surname in


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*ormat: +?)ame )o. @ : ?)ew *amily name@/?i$e name@spacing?%itle@

Entry: +:#A3/J)0% #3 %o change the "urname name or *ull name.

F+To modify iven %ame

*ormat: +?*ull )ame )o.@ : ? )ew i$en name@spacing?%itle@

Entry: +:S)$AT. #S %o change the i$en name only

%ote %he change of *amily name or *ull name can be done before the end transaction at the first time of

6reated a ;)0. If after End %ransaction you must call to 1bacus office to change it.

I+To enter Single Character Surname for adult and a child

%01 0ecei$ed from %ra

E0 End transaction and redisplay ;)0

I0 Ignore and redisplay ;)0

%ote %o delete name item when the number in party does not eKual to number of seats sold.

II+Create phone field

+To add a corrected phone field for the completed travel agent

*ormat: M?;hone )o.@?1gency name@CTC?1gent name@+A

Entry: ML+NFI+FK??I/ FK?@L C"S T3A$E! V T)U3S T3A+A

F+The folloing codes may be used in the corrected phone field entry for agents

+ A 1gency phones field

+ 0 -ome phone of the passenger



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+ B #usiness phone of the passenger

+ ( *ax number of the passenger

+ - ;ager of the passenger

+ C 6ell (obile ;hone of the passenger

I@+#odify phone field

*ormat: M?phone field line@ : Gnew informationH

Entry: M:L+NKI+MMI?I C"S T3A$E! A%" T)U3S/T3A+A M: %o delete phone from line 5

=-M %o redisplay phone field

I+Email address field

The Email field used to store email address of clients. %his will complete information of clients and

pro$ide alternati$e for agents to store information of another communication means with their client

and this field will also be used to facilitate the 1bacus Jirtually.

*ormat: -E?email address@B?free text@+?name select no.@

Entry: -E"A$2"N NC0UAABACUSC)#S)(C A"3+ %o create email address

-ES)C0ETT3A8 82#;)%!2%EC)#0)(C A"3+ %o modify email address

I)S2 A CTCE -%0 S)C0ETT3A2#//.A0))C)#+ Input the email address

-E:"A$2" C0UA;ABACUSC)#S )(C A"3+ %o modify email address KT3A 0ecei$ed from %01

E#*- %o end transaction of Email 1ddress

7-E %o display Email 1ddress ;E field

-E: %o delete email address

https//virtuallytherecomsg %o retrie$e email from website

%ote 1 ;"0 can recei$e your itinerary by clicking on” $irtually there W

%otice %he underscore 7 > 8 use two eKual signs”8 8” to represent underscore instead

IK+3eceive from field

%his is the document which a person who placed the reser$ations or made the change with tra$el agent.

*ormat: K?name of person who are booking@

Entry: KT3A %o create a recei$ed from field

7-K %o redisplay recei$ed from

I?+Tic'eting time limit fields

+(uture tic'eting date field

*ormat: ?TA&?Cate@or ?TA&

Entry: ?TA&JU%/ *uture ticketing date for Kueue placement 7%icket at will8?TA&/ %o ad$ise ticket number immediately then input ticket number

?:TA&KJU%/ %o change the ticketing date

?: %o delete the ticketing date


mailto:[email protected]%C2%A5OFCmailto:[email protected]%C2%A5OFChttps://www.virtuallythere.com.sg/mailto:[email protected]%C2%A5OFCmailto:[email protected]%C2%A5OFChttps://www.virtuallythere.com.sg/


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7T %o display ticketing field, date issued, $oid

7-? %o display ticketing instruction field

F+Advice tic'et numbers ith ?T+T field

*ormat: ?T+T ?ticket number@%?;ax name no.@

Entry: ?T+TKLFI@K?LMN% %o input ticket numbers for passenger )o. 5.5

?:T+TG %e numbersH %o change the new ticket numbers

I: %o delete the ticket number from line 5

?: %o delete the ticket number from line 5 7T %o display ticketing field, date issued, $oid


IL+0o to input/ advise tic'et number

%o input a manually ticket number for a single passenger for all segments:

Entry: ?T+TKLFI@K?LM%

%o input a manually ticket number 7consecutive8 for multiple passengers for all segments:

Entry: ?T+TKLFI@K?LMN+MF%+I

%o input a manually ticket number for 5 passenger for segment 5 to :

Entry: ?T+TKLFI@K?LMN%S+I

%o input a manually ticket number 7non+consecutive but first digits are the same8 for multiple

;assengers for all segments:

Entry: ?T+TKLFI@K?LMN, MI%+F

%o input a manually ticket number 7consecutive8 for passengers same the surname for all segments:

Entry: ?T+TKLFI@K?LMN+MF%+I

%o input a manually ticket number for an infant passenger for all segments:

Entry: I)S2 T T%)KLFI@K?LMN%F

?:T+TKLFI@K?LMF%S+@ %o change ticket number for adult or a child name 5.5

I:)S2 S1 T%)KLFI@K?LMM%F %o change ticket number for an infant name A.5

I: %o delete ticket number from line 5

?: %o delete the ticket number from line 5 7T %o display ticketing field, date issued, $oid


%ote to change ticket number H:%


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Entry: ./AA2/S.S/%E&S %o display system news information

IFN+The -%3 fields display

Entry:

7A Cisplay all fields

7%, -" Cisplay name fields

72 Cisplay entire itineraries

7T,7-? Cisplay ticketing field

7-M Cisplay phone field 7-K Cisplay recei$ed from field

7-I Cisplay *1, display +"I field 7-I) and display ""0 7-IS

7B %o display ;0" after end transaction.

=-E Cisplay Email 1ddress

=(( Cisplay *reKuent flyer information

IF+End Transaction

%he end transaction must be performed on all creations or modifications of the ;)0s in order to be

stored and filed away. #asically, there are A ways to end transaction:

Entry: E End the creation or change to the ;)0 and filed it away.

E3 End transaction and redisplay the ;)0 at the same time.

IFF+2gnore Transaction

%he ignore transaction must be performed on all creations or modifications of the ;)0s in order to be

stored and filed away. #asically, there are A ways to ignore a transaction:

Entry:

2 It will not sa$e any changes or modifications the ;)0.

23 Ignore and redisplay the ;)0 at the same time.

IFI+2nsert a segment under another segment or change a segment range to another range

Entry:

/F/10)4 %o insert the 10)4 segment after segment )o.A

/I/F %o insert segment )o. to stand up segment )o.A

/@/I %o insert segment )o. 9 to stand up segment )o.

IF@+The retrieval of a -%3

When the creations or modifications need to be done to specific ;)0s, there are basically ways to

pull out the ;)0 that need to be worked on:

*ormat: 7+?passenger surname@ %he format entry to retrie$e passenger by surname

Entry: 7+ !E% 0etrie$ed by passenger surname name &E)

=?1bacus record locator@ %he format entry to retrie$e passenger by the 1bacus code

7ABC"E( 0etrie$ed by 1bacus record locator

IF+The boo'ing status codes

Entry: (7()*/-%3/STATUS/C)"ES %o display all segment status codes (73T*"J %o display all segment status codes

The segment status codes hich may be present in the -%3

#asic *unctionalities uide 'pdated by 4i$ "okunthea 5>


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%o EDplanation Status codes

Sold Seat 7"abre response when sell message is being sent to carrier8 SS

F -olds confirmed status code. 0

I 6arrier confirming reKuest 71d$ise passenger and change segment status code to

0Q

@ 6onfirmed from waitlist 7you must ad$ise passenger and change segment status to

S0X ithin ?F hours if not, the segment will be automatically cancelled.8

!

"chedule change timing on flight for confirmed segment showing new schedule

71d$ise passenger and change segment status to W0XQ

T

K "chedule change timing on flight for confirmed segment showing new schedule

71d$ise passenger and change segment status to S0 S.8

SC

? 0econfirmed through 6arrier 7Used primarily on 2nternational Travel8 33

L -old waitlist status code 0!

M "chedule change timing on flight for waitlisted segment

71d$ise passenger and change segment status to S0!S8

T!

N Waitlisted segment 7Waitlist message sent to carrier8 !!

'nable to confirm, ha$e waitlisted and change segment status to 0! UU

F 'nable to sell, ha$e waitlisted and change segment status to 0! US

I ;ending )eed, 7(essage pre$iously sent to carrier, and no aaiting reply Sabreill automatically resend the reOuest if no reply has been received ithin F@ hrs8 -%

@ 3eOuesting segment 7"abre reKuests and send a need message to other carriers8 %%

"chedule change. Is on reKuest -olds need. 1d$ise ;assenger new times. Change

segment status to 2%

T%

K 0olds need/ have reOuested and aiting for reply. 1ppears in a ;)0 booked

through 6arrier and %ransmitted to "1#0E.

0%

? %o Cancelled 7Indicates segment was cancelled through carrier8 0*

L 'nable to confirm or unable to waitlist 7Cancelled segment and reOuest for an

alternateQ

UC

M )o action taken 7Cancelled segment and reOuest an alternate segment8 %)

FN 'nable, flight not operating 7Cancelled segment and reOuest for an alternatesegment8

U%

&hen the ?T+T entries is input the folloing segment status codes shon

%he air segments with confirmed status codes: , !, T, SC, 0, 33

%he air segments with waitlisted status codes: 0!, T!, UU, US

%he air segments with pending status codes: -%, %%, T%, 0%

%he air segments cancellation status codes are not $alid: 0*, UC, %), U%

IFK+Segment status codes change/ update entry

*ormat: ?segment no. @?segment status code@ Entry: 0! %o change segment 5 to -&

/F0 %o update segment 5 M A to -4

+I0 %o update segment 5 through to -4

33 %o reconfirm segment 5 to 00 71fter entered ticket number8

¯¯¯¯¯¯¯¯ ========================== ¯¯¯¯¯¯¯¯

@+ -ASSE%E3 %A#E 3EC)3" P-%3Q@+ -ASSE%E3 %A#E 3EC)3" P-%3Q

P)ptional (ieldsQP)ptional (ieldsQ

@+The eneral (acts P(A*Q fields

%he eneral *acts 7*18 field is an optional multiple item field containing supplementary information

#asic *unctionalities uide 'pdated by 4i$ "okunthea 5H


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items. "uch information is di$ided into A categories +"I and ""0:

+)ther Service 2nformation P)S2Q

1n +"I item consist mainly of ser$ice information, which is for notification only and may be

processed by the recei$er as desired. 1n +"I item does not reKuire a reply from the airline.

%he field Identifier for *1 isRIR

*ormat: I)S2 spacing Gcarrier code@ spacing ?free text@ + ? name no.@

I)S2 spacing .. spacing ?free text@ + ? name no.@

Entry: I)S2 T A -S3 J)0% 2S E!"E3!.I)S2 S1 -A* 2S A B2T "EA(+

I)S2 #2 A -S3 2S A B!2%" -A*+F

I)S2 .. A -A* 2S S-)E% C02%ESE )%!.+I

aQ #odify and delete )S2 item

*ormat: I?line no.@ :)S2 spacing ?carrier code@ spacing ? new infor.@ +?name no.@

I:)S2 .. A -S3 CA% %)T S-EA E%!2S0+

IF: %o delete line number A

I+I: %o delete line number 5


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I?ser$ice code@?segment no.@/?*ree text@+?)ame )o.@

Entry: I&C03+ %o reKuest for a wheel


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segment related freKuent flyer will be automatically cancelled by system and filed to ;)0 history.

@@+Seat map display

#efore specific seat reser$ations can be made to the airline, a seating display must be made.

You can display a seat map by flight number or Itinerary segment number.

"eat map display allows you to determine which seats are a$ailable and may be reKuests.

-owe$er, seat map reKuest are not $alid on all carriers and all response may differ from carrier.

to carrier.

If the carrier does not support seat map displays, the system returns with the following message:

*ormat:

@?segment no.@= *ormat entry to display seat map

@7?carrier code@?flight no.@?class@?date@?city pair@ *ormat entry to display seat map

Entry:

@7 %o display seat map by segment number 5

@7S1KM(JU%S2%S() %o display seat map by flight )o. 7Cirect connect seat map8

+3eOuest for specific seat reservation

Entry: @/NA+ %o reKuest for seat no. FD1 for segment5

@A/A+F %o reKuest for seat no.5F1 for all segments

@I,/FNA+I %o reKuest for seat no. AD1 for segments M F

@F/@AA+,F %o reKuest for A seats no. 591 M5F1 for different rows

F+Cancel and update -3S

@* %o cancel ;re


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7+GSurnameH or 7ABC"E %o retrie$e the ;)0 you wanted to di$ide

*ormat: "? name number@ %o di$ide out passengers in a particular name field

Entry: " %o di$ide the first passenger in name field

"7F %o di$ide A passengers 5.5 and A.5

KT0EA %o enter a recei$ed from field

( %o enter the file the ;)0

E %o end transaction

@K+3educe/ Cancel -%3 1 ;)0 should be reduced when one or more passengers in the ;)0 wish to completely cancel their

reser$ations and the remaining passenger do not.

+The folloing the steps to reduce/ cancel the -%3

7+GSurnameH or 7ABC"E %o retrie$e the ;)0 you wanted to reduce

*ormat: , ? new no. in the party@ %o reduce the number of ;ax in the party

Entry: ,F %o decrease number in party in ;)0 7 0emained A ;ax8

,@ %o reduce number in party in ;)070emained 9 ;ax8

+F

: %o delete name no. A.5

+: %o delete name no. 5.5 KT3A %o enter recei$ed from

E3 %o end transaction and redisplay

23 %o ignore and redisplay

%ote +n the real ;)0 you can be A click on the ;assengerTs name it shown (ask Entry:

6lick on Ci$ide or 0educe ;)0 if you want to di$ide or reduce ;ax.

¯¯¯¯¯¯¯¯ ========================== ¯¯¯¯¯¯¯¯

+ 1UEUES+ 1UEUES

+eneral information

ueue work like an electronic filing cabinet that maintains the ;)0s and (essages from 1bacus -ost

and airlines. ueue helps to organiUe the office workload and ueue is an essential part of the office

daily operation for any tra$el agency to maintain the ;)0s and (essages in the Kueue regularly

Entry: 1C/ %o display the Kueue count for all outstanding Kueues

VVV5 (essage NVVVVVVVV.A ;)0s

SVVV..A (essages VVVVVVVV.F ;)0s

%VVV. (essages VVVVVVV....5D ;)0s

CVVV.9 (essages MVVVVVVVVAF ;)0s

TVVV.5 (essage KV.VVVVVV.D ;)0s

Total #essagesY #essages Total -%3YYYY?F -%3s

Entry: 1/S %o display Kueue super$isory message

1/ %o display specific Kueue 5 has the ;)0s

#asic *unctionalities uide 'pdated by 4i$ "okunthea A5


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1C//M %o display Kueue5 M Kueue has the ;)0s

1C/+TA& %o display Kueue for place ticket numbers

1C/GBranch -CCH %o display Kueue in branch office

1/M%A+Surname %o display ;assenger name by surname in Kueue you had booked

2 Ignore the current ;)0 or (egs then display next ;)0 or (egs

1*2 Exit Kueue and ignore from current ;)0

1*E Exit Kueue and end transaction from current ;)0

13 6lear ;)0 on ueues out

1-/NN/ %o create and ;lace ;)0 in ueue 5DD

F+-%3 Oueues

;)0 Kueues are numbered from N+ and (essage Kueues. ueue N+@M are system defined Kueues, there

use are as follows:

1UEUE

Abbreviation 1UEUE %A#EN #asic ;)0< 'rgent 7Ceparture within A9 hours8 #asic ;)0< )on< urgent ;)0 F 6ar -otel %ours confirmation numbers

I )ot assigned@ 0echeck ;)0s successful processing 1irline schedule changes for tra$el within HA hoursK 1irline schedule changes for tra$el beyond HA hours? - "tatus code recei$edL )ot assignedM %1W


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K+ T0E 0)ST 0E!- S.STE# K+ T0E 0)ST 0E!- S.STE#

K+0ost help system P()*Q

%he *+ function is to assist you in finding formats. It contains format on all subect as well as detailed

information pertaining to the formats. It is a Kuick and easy way to obtain immediate information on1bacus formats. It can actually be compared to formats in a guidebook. %he *+ entries pro$ide for

many displays from $arious formats.

+To access foD three are I !evels

!evel + (ain *unction &ist 7Table of contains8

9 !evel F< *ormats of a specific item in level

9 !evel I< Cetail information for the specific format in level F.

Entry access ()* in I levels

&e$el : (7()* Cisplay table of contents

&e$el F: (7F Cisplay specific format in &e$el 5

&e$el I: (7N Cisplay detailed information for a specific in &e$el A.

F+To display partial ()* items beginning ith C only

Entry: (7()*+C

%ote 1n asterisk P78 in the left margin of a &e$el A display is the indicator that a &e$el display exists for

that item. If the asterisk 778 is followed by the change key P Q this indicates that new or modified information

has been added within the past D days.

KF+(oD 'ey Oualifiers

When entering a Kualifier search with a key Kualifier, only pages in the section whose title contains the

key Kualifier are displayed. %his limits your search to only pages relating to the desired topic.

Entry:

(7()*/A23/SE#E%T/SE!!

(7()*/-%3/STATUS/C)"ES

(7()*/2SSUE/TT/SE!! (7()*/S-EC2A!/#EA!/"2S-!A.

(7()*/E%C)"E/"EC)"E

%ote 'sing Kualifier is the fastest way to display a particular *+.

KI+#oving around in foD

Entries:

#U (o$e up the page

#" (o$e down the page

#T (o$e to the top page

#B (o$e to the last bottom page

¯¯¯¯¯¯¯¯ ========================== ¯¯¯¯¯¯¯¯

#asic *unctionalities uide 'pdated by 4i$ "okunthea A


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?+ T0E T2#AT2C S.STE#?+ T0E T2#AT2C S.STE#

?+2ntroduction

%he %I(1%I6 ser$ice pro$ides to 1bacus users with access to a database days prior to this trip

?I+EDamples entry of specific reOuest

5+3eOuest for $2SA/ -ASS-)3T

Entry:

T23$§NASIN§EMBKK§DEMEL§TRSIN§TLA! )r

T23$/NASIN/EMBKK/DEMEL/TRSIN/TLA!

%ote %he %A and "E are mandatory while E# is optional for $2SA information

#asic *unctionalities uide 'pdated by 4i$ "okunthea A9


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F+3eOuest for 0EA!T0 information

Entry:

T230§NAKH§EMBKK§DEMEL§TRSIN§TLA! )r

T230/NAPNH/EMBKK/DEMEL/TRSIN/TLA!

%ote %he E# and "E are mandatory while %A is optional for $2SA/-ASS-)3T/ 0EA!T0

information. 0eKuest for $2SA/-ASS-)3T/ 0EA!T0 information:

I+3eOuest for $2SA, -ASS-)3T, and 0EA!T0 information

Entry:

T23A§NA"S§EMLA!§DEPNH§TRBKK§TSGN )r

T23A/NA"S/EMLA!/DEPNH/TRBKK/TSGN

?@+#oving around in T2#AT2C

Entry:

T2-% Cisplay next page

T2-B Cisplay pre$ious pageT2- Cisplay current page

L+ -%3 -32C2% P&-QL+ -%3 -32C2% P&-Q

8.1-PNR-P#$%$&'(PNR Pricing, also know as Itinerary pricing, allows you to price ona completed or incomplete PNR. It is )**+, +& $$&#)#$ + 24 '3&, including surface segments when the board point and o pointare the same and + P)&'# $& ) PNR.

8.2-F)# + &#(

!PN"#IN $asic are %uotes display !$&IN-#! are %uotes with #ingle carrier!#INN'(-#!)*A are %uotes display with +a up to - carriers

!#IN&*/01+AR are %uotes display with speci2ed date!PN"$&&304*N)56 are %uotes display with date and carrier!#IN78394*/:R04*/ are %uotes with tra;el and return dates

!#IN7830A*6:R5 are %uotes with 5ra;el and round)trip !#IN7


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8PA!: '#!('/ 7isplay Non)PNR pricing with lowest fare

8.7-L+&' F)# R* $*)(

R75P

Documents

Basics of "Abacus Air ticketing"