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Basic Eligibility Requirements &
A Guide To UInteract
Basic Eligibility Requirements
Who can file for unemployment?
Anyone.
Basic Eligibility Requirements
What is needed to establish an unemployment claim?
Insured wages in at least two quarters of the Base Period;
At least $1500 in one quarter of the Base Period; and
Total base period wages at least 1-1/2 times the high
quarter wages. Example:
Base Period - Quarter 1: $ 500
Quarter 2: $1600
Quarter 3: $ 200
Quarter 4: $ 100
Basic Eligibility Requirements
What is the Base Period?
First 4 of the last 5 completed calendar quarters.
Basic Eligibility Requirements
What is the maximum amount a claimant can qualify to
receive in unemployment benefits?
$6400/year.
$320/week for up to 20 weeks.
Basic Eligibility Requirements
The claimant qualified for a claim, but what are the eligibility
requirements for receiving unemployment benefits?
Separated from job through no fault of his/her own.
Available for work.
Able to work.
Making the required number of weekly Work Search
Activities.
Basic Eligibility Requirements
What constitutes a Work Search Activity?
Part-time work.
Online – browsing job listing site, registering on job listing site,
completing application, or submitting resume.
Attending job fair for one or more employers.
Attending required Job Center appointment.
Attending Job Center workshop.
Following up on previous application.
Attending job interview.
Your UInteract Account
You can use your UInteract account to review detailed
information about a claim, including:
Answers to Weekly Requests for Payment.
Weekly Work Search Activity requirements.
You can also use UInteract to reset a Password.
View Weekly Request for Payment
Enter SSN on your UInteract Home page
Click on:
Set
Inquiry
Benefits
Claimant/Claim Inquiry
On Claimant Search page, click on Search
You will receive the Claim Summary page
View Weekly Request for Payment
To access answers to Weekly
Requests for Payment from the
Claim Summary screen, click
on:
Week Ending Date
OR
Processed Weekly Request
for Payments hyperlink
Click on any hyperlink on the Claim
Summary page to view additional details
about the claim.
View Weekly Request for Payment
Clicking on the Paid Amt will provide detailed
information regarding the payment.
If using the Processed Weekly Request for
Payments hyperlink, click on a week
ending date.
View Weekly Work Search Activity
RequirementsTo view weekly Work Search
Activity requirements, click on
the Work Search Contacts
hyperlink at the bottom of the
Claim Summary page.
Reset Claimant or User Password
To reset a Claimant Password
or your Password from the
UInteract Home page:
Click on Password
Click on:
Reset Claimant Password
OR
Reset User Profile
Reset Claimant Password
Enter SSN
Click on Reset Claimant
Password
Click on radio button to
select claimant
Click on Next
Reset Claimant Password
Verify claimant’s identity
Click on Generate Password
Review new Password with
claimant before clicking on
Submit
Advise claimant the new
Password will expire in 24 hours
Click on Submit
If the Claim Summary screen indicates
claimant’s account is locked, click here to
unlock account.
Reset User Password
To reset your Password:
Click on Reset User Profile
Click on Change Password
Click on Next
Enter the new Password
Your Security Questions can also
be changed.
The Claimant’s UInteract
A claimant can use UInteract to:
• Set up User ID and Password
• Reset Password
• File unemployment claim
• Reactivate existing claim
• Check claim and payment
status
• Enter work search activity
details before week has
ended
• File Weekly Request for
Payment
• View correspondence
• Respond to correspondence
• Change address
• Change payment method
• File appeal
User ID and Password
To set up a User ID and Password:
Go to uinteract.labor.mo.gov
On UInteract Login page, click on Don’t have an account?
Create one
User ID and Password
Click on I want to file an unemployment claim
User ID and Password
Complete New User Sign Up
screen
Click on I’m not a robot
Click on Next
Choose User ID, Password and
Security Questions
Click on Submit
Log in to UInteract account at
uinteract.labor.mo.gov
Reset Password
Go to uinteract.labor.mo.gov
On UInteract Login page, enter
User ID
Click on Forgot Password?
Answer Security Questions
Click on I’m not a robot
Click on Next
Enter new Password on Change
Profile Information page
Click on Submit
Answers must
be entered
exactly as
entered when
creating
account.
File Unemployment ClaimClaims can be filed online as follows:
Log in to UInteract
Click on Unemployment Claim
Click on File Unemployment Claim
Follow the prompts on each screen to complete the claim filing
process
Selections can be made
using either the tabs or
the menu.
File Unemployment Claim
Claimant will receive a Claim Confirmation
screen when the claim filing is complete.Most UInteract claim
filing screens allow
the claimant to Finish
Later. UInteract will
retain the answers
already provided
until the end of the
current week.
Reactivate Existing Claim
If claimant attempts to file a claim and UInteract detects an existing
claim, he/she will receive the following message:
To reactivate the claim:
Answer the question regarding working
Click on Next
Follow the prompts to reactivate the claim
Reactivate Existing Claim If claimant attempts to submit a Weekly Request for Payment on an
inactive claim, he/she will receive the following message:
To reactivate the claim:
Click on Activate Claim
Answer the question
regarding working
Click on Next
Follow the prompts to
reactivate the claim
Check Claim & Payment Status
To view status:
Click on Inquiry
Click on Benefits
Click on Claimant/Claim
Inquiry
Claimant can then view the
Claim Summary screen
Check Claim & Payment Status
Claimant can verify the
Division has his/her correct
address, phone number, etc.
Claimant can view the
effective date of his/her
claim, the weekly benefit
amount, and the balance
left on the claim.
Claimant can see
the status of his/her
payment.
Enter Work Search Activity Details
Before Week Ends To enter work search activity
details for the current week
before the week has ended:
Click on Weekly Request for
Payment
Click on Enter Work Search
Details
Enter work search activity
details
Click on SaveThis service is available to claimants only. Claims Specialists and
Job Center personnel are unable to enter this info for claimants.
File Weekly Request for Payment
To file Weekly Request for Payment:
Click on Weekly Request for
Payment
Click on File Weekly Request for
Payment
From the dropdown menu, select
location from which claim is being
filed
Answer questions 2 and 3 only if
claimant chooses Other
Click on Next
File Weekly Request for Payment
If more than one week is available, select the week(s)to be
requested
Click on Next
If more than one week is selected, the
weeks will be requested in reverse order. In
other words, the most recent week will be
requested first.
File Weekly Request for Payment
Answer all questions on
the Weekly Request for
Payment Details screen
Complete any and all
questionnaires which
may be provided by
UInteract
Click on Next
File Weekly Request for Payment
Enter details of any
work searches on
Work Search Activity
Details screen
Click on Save
Click on Next
Any work reported for the week, required Job Center appt. completed during the week
and work search activity details entered by the claimant during the week will be listed as
credit for work search activities.
File Weekly Request for Payment
Claimant will receive a Weekly Request for Payment Confirmation
after the request has been submitted.
If requesting payment for more than one week, click on Certify
Previous Week.
View Correspondence
To view correspondence,
click on:
Correspondences
Claimant
Correspondences
Benefits
To view document, click
on hyperlink
Respond to Correspondence
To respond to Division correspondence:
On the UInteract log in page:
Click on Quick Access
Enter the authorization code printed on
the document to which claimant is
responding
OR
On the home page, click on:
Correspondences
Respond to Correspondence
Quick Access Correspondence
Change Address To change address, click on Update Address
Make changes to Update Contact
Information screen
Click on Submit
Change Payment Method
To change payment or tax withholding, click on:
Benefit Maintenance
Update Claimant Profile
Payment Options
Change Payment Method
Make desired changes
Click on Next
Click on authorization radio button
Enter last 4 digits of SSN
Enter current date
Click on Next
File Appeal To file appeal:
Click on File Appeal
Select Determination
to be appealed
Follow prompts to
submit appeal
To check the
status of an
appeal, click
on Inquiry and
Appeals Inquiry.
Any questions, please call the local Regional Claims Center:
Jefferson City Regional Claims Center (JCRCC)
Phone 573-751-9040
Kansas City Regional Claims Center (KCRCC)
Phone 816-889-3101
Springfield Regional Claims Center (SPRCC)
Phone 417-895-6851
St. Louis Regional Claims Center (SLRCC)
Phone 314-340-4950
If outside the above calling areas, dial 800-320-2519
Regional Claims Centers
