Bartender Training Manual

5/23/2018 Bartender Training Manual

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Bartender Training Manual

THIS TRAINING MANUAL TEMPLATE SHOULD

BE USED ONLY AS A GUIDE. YOU MUSTREVIEW, IN DETAIL, THE VARIOUS POLICIES,

PROCEDURES AND PRACTICES AND MODIFY AS

APPROPRIATE FOR YOUR RESTAURANT.


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Table of ContentsINTRODUCTION................................................................................................................................................3

ALCOHOLAWARENESS....................................................................................................................................4

SANITATION......................................................................................................................................................6

SAFETY.............................................................................................................................................................6

............................................................................................................................................................................

THEGUEST.....................................................................................................................................................15

PERSONALAPPEARANCE...............................................................................................................................18

Uniform...................................................................................................................................................18

SUGGESTIVESELLING...................................................................................................................................19

THEGREETING..............................................................................................................................................1

TA!INGTHEORDER......................................................................................................................................1

REGISTEROPERATIONS................................................................................................................................3

BARSTATIONSETUP.....................................................................................................................................4

The Well..................................................................................................................................................24

BAC!STATIONSETUP...................................................................................................................................5

Hot Drink Station....................................................................................................................................25

ORDERINGPROCEDURES...............................................................................................................................6

Category..................................................................................................................................................26

Abbreiation!..........................................................................................................................................26

Sering "r#er..........................................................................................................................................26

Seri$e Sy!tem........................................................................................................................................2%

PREPARINGDRIN!ORDERS..........................................................................................................................8

Deliering an# Sering Drink!................................................................................................................28

SERVICETIME................................................................................................................................................3"

LI#UORLAWS................................................................................................................................................31

SERVICEWELL..............................................................................................................................................3

Drink &a!i$!............................................................................................................................................''

STANDARDI$ATION OFBEVERAGEORDERS................................................................................................35

(re)aring Drink!......................................................................................................................................'5

GLASSWARE...................................................................................................................................................3%

ICE..................................................................................................................................................................39

[Restaurant Name] 2 1/01/2003


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DRIN!MA!INGTECHNI#UES.......................................................................................................................4"

GARNISHES.....................................................................................................................................................45

CLOSINGOUTATABLE.................................................................................................................................4%

(re!enting the Che$k...............................................................................................................................4%

The *are+ell............................................................................................................................................48

,etho#! of (ayment................................................................................................................................48

OPENING, RUNNING, CLOSINGDUTIES........................................................................................................49

BARCLEANLINESS.........................................................................................................................................5"

ENDOFSHIFTRESPONSIBILITIES.................................................................................................................51

BARTENDERSECURITYRESPONSIBILITIES..................................................................................................53

CHEC!&OUTPROCEDURES............................................................................................................................54

"er -ing! or oi#!................................................................................................................................54

Ho/!e (romo...........................................................................................................................................55

,anager (romo.......................................................................................................................................55

0m)loyee Di!$o/ntC/!tomer Di!$o/nt.................................................................................................55

TIPPOOL........................................................................................................................................................5%

PERFORMANCESTANDARDS..........................................................................................................................58

FRONTOFTHEHOUSEPROCEDURES...........................................................................................................6

CONCLUSION..................................................................................................................................................63



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Introduction

Congrat/lation! on yo/r em)loyment a! a barten#er at 'R()*+-+* N+/(0 We +ill

)roi#e yo/ +ith the training yo/ nee# to be !/$$e!!f/l. A! a barten#er yo/3ll be an

im)ortant )art of ea$h g/e!t3! e)erien$e in o/r re!ta/rant. We take great )ri#e in o/r

/ality beerage! an# frien#ly re!)on!ie !eri$e. "/r high !tan#ar#! $an only be

maintaine# thro/gh great )eo)le like yo/ +ho !hare o/r al/e! an# #e!ire to #o the ery

be!t 7ob )o!!ible for o/r g/e!t! eery #ay.

The g/i#eline! li!te# on the follo+ing )age! hae been e!tabli!he# to hel) yo/ in yo/r

effort to )roi#e the!e /alitie! to o/r g/e!t!. Along +ith the han#!on training yo/ +ill

re$eie thi! man/al +ill )roi#e an!+er! to /e!tion! yo/ may hae regar#ing the

o)erating )ro$e#/re! for 'R()*+-+* N+/(0.

"n$e again +el$ome to the 'R()*+-+* N+/(0Team



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Alcohol Awareness

Al$ohol A+arene!! i! a gro+ing $on$ern +ithin the Ho!)itality

9n#/!try nation+i#e. &y re$ogni:ing the ;early; !ign! of intoi$ation

monitoring yo/r $/!tomer3! $on!/m)tion an# treating them a! yo/

+o/l# a g/e!t in yo/r o+n home< yo/ f/lfill yo/r re!)on!ibility an#

)rote$t the g/e!t.

To serve or not to serve?

B 2(-)*+2 +2 7- -()7)*()...

Y7- R7(:

"b!ere

,onitor

-e)ort

A)))*(2 *;( 2+


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W*; +2;(-(


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Sanitation

The re!)on!ibility of management an# !taff to )rote$t the )/bli$ from

foo# borne illne!! i! f/n#amental. A foo# borne illne!! i! !im)ly a

#i!ea!e that i! $arrie# or tran!mitte# to h/man being! by foo#.

Thro/gho/t yo/r training yo/ +ill re$eie information $on$erning

)ro)er tem)erat/re! of foo# !torage an# !ering a! +ell a! $leanline!!

!tan#ar#! )ro)er /!e of $hemi$al $leaning an# #i!infe$tant )ro#/$t!. 9t

i! o/r ob7e$tie to o)erate the re!ta/rant at the highe!t leel of

$leanline!! an# !anitation for the benefit of o/r $/!tomer! an#

em)loyee!.

Safety

9n a##ition to a $lean an# !anitary enironment 'R()*+-+* N+/(0

)roi#e! a !afe enironment. "ne of o/r goal! here at 'R()*+-+*

N+/(0i! to o)erate an a$$i#entfree re!ta/rant. A !afe re!ta/rant take!

team+ork an# effort on eeryone3! )art. 0eryone +ho +ork! +ith

$leaning $hemi$al! +ill re$eie training on the /!e of tho!e )ro#/$t!

an# +ill be te!te# follo+ing the g/i#eline! of "SHA Ha:ar#

Comm/ni$ation Stan#ar# Title 2> Co#e of *e#eral reg/lation!

1>1?.12??.

Safety meeting! +ill al!o be /!e# to reie+ information )re!ente# from

the initial training an# a !afety re)re!entatie +ill be !ele$te# for the

0m)loyee A!!o$iate &oar# of Dire$tor!. ,anagement3! role i! to

)roi#e the #aily monitoring of !afe +ork )ra$ti$e #eelo)e# from

the!e meeting!.

Wheneer yo/ !ee a )otential ha:ar# or !omething yo/ noti$e a!

/n!afe notify a manager imme#iately.

Here i! a li!t of g/i#eline! to follo+ for !afety an# !anitation@

Major cause of food borne illness -

*oo# left in the #anger :one of 4? to 14? for fo/r or more

ho/r!. =ee) all foo#! o/t of the #anger :one of 4? to 14?.



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=ee) hot foo#! hot an# $ol# foo#! $ol#.

Han#le foo#! /i$kly #/ring #eliery an# )/t refrigerate# an#

fro:en foo#! a+ay a! !oon a! )o!!ible.

Slo))y )er!onal hygiene habit! +ill not be tolerate#.

Do not )re)are foo# a #ay or more before !ering.

Do not !ere foo# that i! not $om)letely $ooke#.

Tha+ foo#! in refrigerator mi$ro+ae or /n#er $ol# r/nning

+ater for not more than 2 ho/r! follo+e# imme#iately by $ooking.

Aoi# )re)aring foo# in a#an$e /nle!! ab!ol/tely ne$e!!ary.

9n!)e$t *oo#! thoro/ghly for fre!hne!! an# +hole!omene!!

/)on re$ei)t $ooking an# !ering.

"nly /!e !aniti:e# e/i)ment an# table !/rfa$e!.

Always wash your hands after you -

Smoke eat /!e the re!troom< to/$h money ra+ foo#! or yo/r

fa$e hair or !kin< $o/gh !nee:e or blo+ yo/r no!e

Comb yo/r hair han#le anything #irty

&efore an# after taking a break

Disose of waste roerly -

Take garbage o/t fre/ently.

=ee) garbage area! $lean an# !eale#.

Clean an# !aniti:e garbage $an! reg/larly.

Store !oile# linen in a la/n#ry bag or nonab!orbing $ontainer.



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!ee insects and ani"als out by -

=ee)ing #oor! $lo!e#.

Taking garbage o/t fre/ently an# kee)ing garbage area!

$lean.

-e)ort any hole! +here an animal $an enter.

Do not )roi#e a free meal for any animal!.

#andle ice and tableware roerly -

U!e $lean !$oo)! or tong! to )i$k /) i$e< #o not /!e han#! or

gla!!.

Store !$oo)! or tong! in a $lean $ontainer not in the i$e.

Do not !tore any foo# or beerage in the i$e.

Aoi# to/$hing foo# $onta$t !/rfa$e +ith #i!he! /ten!il! et$.

Avoid cross conta"ination fro" one food ite" to another -

=ee) !e)arate $/tting boar#! for ra+ an# $ooke# foo#!.

Beer mi leftoer! +ith fre!h foo#.

Store fre!h ra+ meat! )o/ltry an# fi!h on lo+e!t ra$k!.

Saniti:e thermometer! after ea$h /!e.

When tha+ing ra+ foo#! in the refrigerator )la$e them on the

lo+e!t !helf.

Store foods and e$ui"ent roerly -

Coer label an# #ate foo#! in !torage.

Do not !tore foo# in o)en $an!.



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Store ne+ foo#! behin# ol# one!.

Store foo# off the floor an# a+ay from the +all.

Che$k tem)erat/re! of refrigerator! an# free:er! #aily.

Defro!t free:er! a! ne$e!!ary. *ro!t b/il# /) $a/!e! free:er! to

+arm /).

Dry goo#! an# !torage area! !ho/l# be $ool an# #ry for goo#

!torage.

Do not !tore foo# or e/i)ment /n#er e)o!e# !erer line!.

=ee) !torage area! $lean.

Store all e/i)ment !o that #/!t $annot !ettle on it.

Store $hemi$al! an# )e!ti$i#e! !e)arately from foo#.

%hen cleaning stationary e$ui"ent -

Un)l/g e/i)ment an# make !/re han#! are #ry.

Di!a!!emble.

Wa!h remoable )art! in #i!h ma$hine or three$om)artment

!ink.

Wa!h an# rin!e !tationary )art!.

Saniti:e foo# $onta$t !/rfa$e! +ith !aniti:er.

Air #ry before rea!!embling +itho/t to/$hing foo# $onta$t

!/rfa$e!.

&reventing falls -

Wi)e /) !)ill! imme#iately.

U!e ;+et floor; !ign!.

Wear !hoe! +ith non!ki# !ole! an# heel!.

=ee) i!le! an# !tair! $lear.



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Walk an# #o not r/n.

*ollo+ e!tabli!he# traffi$ )attern!.

Do not $arry anything that blo$k! yo/r i!ion.

=ee) #ra+er! $lo!e#.

U!e la##er! )ro)erly< neer /!e $hair! table! or boe!. Do not

!tan# on to) of la##er an# #o not oer rea$h.

U!e han#rail! on !tair!.

T/rn light! on to !ee.

Beer r/n in the kit$hen. The floor may be +et.

Beer leae anything on the floor in$l/#ing i$e from the i$e

ma$hine.

&reventing electric shoc' -

Beer to/$h ele$tri$al e/i)ment +ith +et han#! or +hile

!tan#ing in +ater.

Un)l/g e/i)ment before $leaning or #i!a!!embling to aoi#

!ho$k.

Do not yank )l/g! o/t by $or#. Thi! $an $a/!e #amage to the

$or#! +hi$h may then $a/!e !ho$k!.

-e)ort #amage# an# +orn )l/g! an# $or#! to yo/r !/)eri!or.

(ift &roerly -

P+ *. Do yo/ nee# hel) Co/l# yo/ /!e a $art Where i! it

going Whi$h ro/te i! be!t

G(* -(+2. S)rea# feet a)art !ho/l#er +i#th. (/t one foo#

!lightly in front of the other for a goo# !/))ort ba!e. S/at #o+n

+ith ba$k !traight an# hea# /). Do not ben# oer from the +ai!t

ri) the ob7e$t firmly +ith both han#!. =ee) elbo+! an# arm!



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$lo!e to bo#y. T/$k in $hin. 9f lifting a tray !/at #o+n along!i#e

the tray an# !li#e the tray onto yo/r !ho/l#er an# han#.

L* * Straighten yo/r knee! !lo+ly an# !moothly to a !tan#.

Aoi# #oing thi! in a /i$k or 7erky manner. Do not lift an# t+i!t

at the !ame time.

M7?( * =ee) ob7e$t $lo!e to yo/. To $hange )o!ition moe

yo/r feet an# entire bo#y. Do not t+i!t from the +ai!t. Eook +here

yo/ are going an# $all o/t ;$oming thro/gh; a! nee#e#.

S(* * 27> &en# yo/r knee! !lo+ly an# !moothly. Sli#e loa#

into )la$e< +at$h yo/r finger! an# toe!.

Moving a cart roerly)

(/!h rather than )/ll.

S)rea# feet +i#e one in front of the other +ith yo/r front knee

bent.

=ee) ba$k !traight.

Slo+ly )/!h into the $art +ith yo/r bo#y +eight /!ing yo/r

leg m/!$le! to #o m/$h of the )/!hing.

(/!h !lo+ly an# !moothly. Aoi# !/##en motion! or t+i!ting

yo/r ba$k.

&reventing Cuts -

=no+ ho+ to o)erate e/i)ment.

(ay attention +hen /!ing !har) e/i)ment. Beer to/$h e#ge!of !har) bla#e!.

U!e g/ar#! +hen )roi#e# on e/i)ment.

U!e tam)er! to )/!h foo# into e/i)ment.

T/rn e/i)ment off before a#7/!ting.



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Bo loo!e !leee! tie! or #angling 7e+elry !ho/l# be by

e/i)ment

U!e knie! $aref/lly.

Carry #i!he! an# gla!!+are $aref/lly.

S+ee) /) broken gla!!< #o not /!e yo/r han#!.

U!e !)e$ial $ontainer to #i!)o!e of broken gla!! #i!he! an#

other !har) ob7e$t!.

-emoe $an li#! entirely from $an! then #i!)o!e of them.

&reventing burns -

(ay attention +hen +orking aro/n# hot e/i)ment.

U!e #ry )othol#er! or to+el! +hen han#ling hot e/i)ment.

Wet or moi!t to+el! +ill !ere a! $on#/$tor! of heat.

=ee) )ot han#le! t/rne# in from the e#ge of the range an# o)en

flame!.

Aoi# oerfilling $ontainer! +ith hot foo#!.

et hel) lifting heay )ot! of hot foo#!.

")en li#! of )ot! an# #oor! of !treamer! a+ay from yo/ an#

#o !o !lo+ly to aoi# a !team b/rn.

Stir foo#! +ith longhan#le# !)oon!.

Warn other! of hot !/rfa$e!.

Eet e/i)ment $ool before $leaning an# #o not /!e +et rag!.

Do not )/t i$y fro:en foo#! into the fryer. (/t foo#! !lo+ly

into the fryer an# !tan# ba$k to aoi# being !)lattere#.

Strike mat$h before t/rning on ga! e/i)ment to aoi# a flare

/).



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Wear $lo!e#toe an# $lo!e#heel !hoe! that #o not ab!orb

li/i#!.

Warn g/e!t of hot #i!he!.

&reventing fires -

Smoke only +here allo+e#.

Do not t/rn yo/r ba$k on hot fat a! it may b/r!t into flame!.

=ee) e/i)ment an# hoo)! from grea!e b/il# /) be$a/!e

grea!e $a/!e! many foo# !eri$e fire!.

Do not !et the fryer at too high a tem)erat/re.

Store mat$he! in a $oere# $ontainer a+ay from heat.

=ee) garbage in $oere# $ontainer a+ay from heat.

Store $hemi$al! a+ay from heat be$a/!e many $hemi$al! are

flammable.

Safe che"ical handling -

Do kno+ +here the material !afety #ata !heet! are )o!te# an#

rea# them.

Do rea# the label! of all )ro#/$t! before yo/ /!e them.

Do follo+ the #ire$tion! for )ro)er !torage han#ling an# /!e

for all $hemi$al! yo/ /!e.

Do a!k yo/r !/)eri!or any /e!tion! or $on$ern! yo/ may

hae abo/t /!ing a $ertain )ro#/$t!.

Do kno+ ho+ to $all for me#i$al hel) in $a!e of an

emergen$y.

Do not eer mi $hemi$al! together.

Do not !tore $hemi$al! in /nmarke# $ontainer!.



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Do not !tore $hemi$al! in or $lo!e to foo# !torage )re)aration

or !ering area!.

Do not leae aero!ol !)ray $ontainer! near heat or !)ray $lo!e

to an o)en flame.

Do not #i!)o!e of any em)ty $hemi$al $ontainer /ntil yo/ hae

$he$ke# on the label for ho+ to #o !o.

*eading the MSDS +Material Safety Data Sheets, -

-ea# )ro#/$t name.

*ire ha:ar# e)lain! if the )ro#/$t $an $at$h fire or e)lo#e.

Health ha:ar#! e)lain! effe$t! of oer e)o!/re an# fir!t ai#

)ro$e#/re!.

S)ill )re$a/tion! e)lain! !te)! to take in $a!e of !)ill!.

S)e$ial )rote$tion #e!$ribe! any !)e$ial mea!/re! !/$h a!

goggle! an# r/bber gloe! /!e# to #e$rea!e e)o!/re an# ri!k.



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The uest

N(?(- 2(-()*/+*( *;( /7-*+


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T;( F)) G()*: Thi! i! one of the har#e!t g/e!t! to

)lea!e. Try to !tay one !te) ahea# of

him by learning the thing! that irritate

him. &e !/re to hae eerything 7/!t

right before !ering the f/!!y g/e!t.-emember all of the little thing! the

f/!!y g/e!t e!)e$ially like! een +hen

they may !eem )e$/liar to the aerage

)er!on.

T;( O?(-&F+/+- G()*: &e $o/rteo/! #ignifie# an# aoi# long

$oner!ation!. Stay a+ay from the table

e$e)t +hen a$t/al !eri$e i! nee#e#.

Beer try to gie a +i!e$ra$k an!+er to

a !mart remark. o/ +ill only $hea)en

yo/r!elf an# lo+er yo/r!elf to the !ame

leel a! the r/#ene!! of the g/e!t.

T;( G()* >;7 ) A7(@ Don3t $all attention by a!king if he i!

alone. Seat him +here he $an !ee +hat

i! going on. The g/e!t may be lonely

an# +ant !omeone to talk to. &e

frien#ly b/t #on3t negle$t other g/e!t!.

With nobo#y to talk to time !eem! long

!o !ere a! /i$kly a! )o!!ible. Thi!

$o/l# be yo/r mo!t $riti$al g/e!t.

T;( N7) T-7(&/+(-: Don3t be #ra+n into arg/ment!. S)eak

!oftly. Don3t antagoni:e. -ef/!e to

)arti$i)ate in $riti$i!m of management

the e!tabli!hment or other )er!onnel.

T;( B2 G()*: Seat blin# )eo)le +ith a #og !o that the

#og +ill not be noti$e#. Beer hoer

oer blin# $/!tomer!. Al+ay! !tan# neareno/gh to hel) if nee#e#. 9!!/e men/! in

&raille to the blin# g/e!t. Al+ay! make

a blin# $/!tomer feel a))re$iate# an#

im)ortant.

G()* >*; ;+2 7- +-/

-()2)+*:

Seat a! /i$kly a! )o!!ible. &e hel)f/l



18/66


a!k if yo/ may a!!i!t them b/t #o not be

too eager. &e $on!i#erate< #o not $all

attention by hoering. Seat +heel$hair

g/e!t! at a table on gro/n# leel #o not

blo$k an ai!le. Al+ay! make a #i!able#g/e!t feel im)ortant an# a$$ommo#ate#.



19/66


&ersonal Aearance

o/r oerall image i! o/r image. o/ make a #i!tin$t im)re!!ion on

ea$h of o/r g/e!t!. The image yo/ $reate $an enhan$e or #etra$t from

o/r oerall $on$e)t an# the +ay o/r -e!ta/rant i! )er$eie# in the

min#! of the g/e!t. o/ are entr/!te# +ith han#ling o/r g/e!t!3 nee#!

an# m/!t therefore refle$t $leanline!! an# +hole!omene!! at all time!.

Al+ay! remember . . .

o/ are re!)on!ible for kee)ing yo/r /niform neat an# $lean at

all time!. There i! no e$/!e for re)orting to +ork o/t of /niform.

Do not +ear !$ente# lotion on yo/r han#! a! it $ling! to

gla!!+are.

A !mile i! )art of yo/r /niform.

At no time +ill em)loyee! $he+ g/m or eat +hile in the )/bli$

area! of o/r !tore.

Do not re)ort to +ork +ith an /n)re!!e# or #irty /niform or

/nke)t hair.

0nifor"

When yo/ +alk thro/gh the front #oor of the -e!ta/rant ;"U A-0

"B.I o/ +ill be informe# of the /niform re/irement! +hen yo/ !tart

+ith /!. o/r #e!ignate# /niform al!o in$l/#e! a C"BTA9"US

0BTHUS9AST9C ATT9TUD0. o/ are re/ire# to enter the b/il#ing

for yo/r !hift in *UEE UB9*"-,. o/ are al!o re/ire# +hen yo/

leae the b/il#ing to be in *UEE UB9*"-,.

o/r /niform al!o in$l/#e! the follo+ing +itho/t e$e)tion@

At lea!t t+o )en!

Eighter

Wine =ey

&ottle ")ener

&ank



20/66


Smile



21/66

People liketo buy, buthate to be

SOLD!


Suggestive Selling

Selling i! a )art of eeryone3! life. o/ ha# to !ell the 'R()*+-+*

N+/(0,anagement Team on yo/r ability a! a barten#er. "/r $/!tomer

i! ;!ol#; on 'R()*+-+* N+/(0before they $ome in. 9f they en7oy

them!ele! $han$e! are they +ill ret/rn an# ;!ell; /! to !omeone el!e.

(eo)le #on3t like to be ;S"ED.; 0ffe$tie !/gge!tie !elling i! !/btle.

o/ are #oing the g/e!t a faor looking after hi! be!t intere!t! by

offering yo/r kno+le#ge an# e)erti!e an# making hone!t

re$ommen#ation!.

,any of o/r g/e!t! are not familiar +ith o/r #aily !)e$ial!. A! their

interme#iary yo/ are in the )o!ition to !mooth the +ay for a $onf/!e#

g/e!t. Aboe all be !in$ere an# hone!t. Al+ay! #o +hat yo/ tr/ly

beliee i! in the ;g/e!t3!; be!t intere!t. -e$ommen# item! yo/ kno+ are

!/)erior an# yo/ are $ertain they +ill en7oy.

B00- "0- S0EE Al+ay! allo+ the g/e!t

to fini!h or#ering before yo/ !tart !/gge!ting.

&e a+are of +hat the g/e!t i! or#ering an#

make !/re he /n#er!tan#! +hat he i! getting.

*ead your guests and suggest aroriate coc'tails)

"n a $hilly eening ;Wo/l# yo/ like to try a =eoke Coffee;

To b/!ine!!men ;Wo/l# yo/ $are for a ,artini or &loo#y

&/ll;

With )arty )eo)le ;Ho+ abo/t a Eong 9!lan# 9$e# Tea or a

,argarita;

An ol#er $o/)le ;Wo/l# yo/ like a ,anhattan or !ome &ailey!

9ri!h Cream;

o/ $an al!o !/gge!t beerage! ma#e +ith yo/r g/e!t3!

faorite li/or or /)!ell o/r )remi/m ho/!e +ine to g/e!t!

)referring ho/!e +ine by the gla!!.



22/66


9f g/e!t! !eem to be in a h/rry !/gge!t that they eat at the bar in!tea#

of +aiting for a table. &/!y l/n$h !hift! are a great time to greet g/e!t!

an# inite them to hae l/n$h at yo/r bar.

Do not $onf/!e !/gge!tie !elling +ith oerloa#ing yo/r g/e!t! +ith

beerage! or foo#. o/r goal i! a !ati!fie# g/e!t +ho en7oye# their

e)erien$e an# +ant! to ret/rn.



23/66


The reeting

o/r greeting i! the fir!t im)re!!ion gien to the $/!tomer !o !trie to

make it !)e$ial. Al+ay! greet the g/e!t +ith a !mile a +el$ome an#

yo/r name. Demon!trate !ome a!)e$t of yo/r )er!onality. Change it

aro/n#@ /!ing the !ame greeting eery time !o/n#! me$hani$al.

A))roa$h yo/r g/e!tF!G a! !oon a! )o!!ible. 9f yo/ $an3t get to a ne+

g/e!t +ithin '? !e$on#! be !/re that yo/ at lea!t a$kno+le#ge them by

eye $onta$t an# erbal $onta$t. The fir!t tho/ght going thro/gh a g/e!t3!

min# i! ;Am 9 going to be +aite# on; o/ $an noti$e the )er!on

i!ibly rela +hen yo/ !ay ;93ll be right +ith yo/.;

Ta'ing the /rder

When a))roa$hing a g/e!t for a #rink or#er al+ay! )la$e a na)kin in

front of ea$h g/e!t. Thi! alert! management an# fello+ barten#er! that

the g/e!t ha! been take $are of. When taking or#er! make a mental

note of the g/e!t3! fa$e. ,aintain eye $onta$t +hen a##re!!ing g/e!t! in

or#er to )reent mi!take! an# to $omm/ni$ate effe$tiely.

Beer a!k for a #rink or#er in a manner +hi$h $an be an!+ere# Jye!I

or ;no.; o/ are m/$h more than an or#er taker@ yo/ are a !ale!)er!on.

We e)e$t yo/ to !ell o/r )ro#/$t! an# !ati!fy the $/!tomer3! nee#!.

C/!tomer !ati!fa$tion )roi#e! the o))ort/nity to b/il# re)eat b/!ine!!

an# e!tabli!h reg/lar $lientele that allo+! yo/ to be !/$$e!!f/l.

A )rere/i!ite of !elling i! the kno+le#ge of o/r )ro#/$t! an# )ri$e!. 9f

a g/e!t #oe! not !)e$ify a bran# of li/or it i! o/r )oli$y to offer a

beerage by bran# name. Thi! te$hni/e i! referre# to a! ;/)!elling.;

U)!elling re/ire! thoro/gh kno+le#ge of the )ro#/$t! aailable in

or#er to be effe$tie@ i.e. the $/!tomer !ay! ;93ll hae a o#ka toni$.;

The barten#er re!)on#! ;Wo/l# yo/ like Ab!ol/t or =ettle "ne;



24/66


A goo# a))roa$h to hae +hen taking or#er! from a $o/)le i! to a!k for

the la#y3! or#er fir!t. -e)eat the or#er to the $/!tomer. A!k +hether the

$o$ktail! +ill be )ai# for in $a!h or if the g/e!t +o/l# like to r/n a tab

on a $re#it $ar#. "btain the $re#it $ar# before leaing the g/e!t to !ae

time. 9f one )er!on #oe! the or#ering for !eeral )eo)le that )er!on i!/!/ally the $/!tomer +ho +ill be )aying< #ire$t yo/r /e!tion! to thi!

)er!on. Beer a!!/me one )er!on i! )aying for the entire ro/n# or that

the !ame )er!on i! b/ying the net ro/n#. When in #o/bt AS=

A!!/re the g/e!t! that yo/ +ill be right ba$k +ith their $o$ktail!. Che$k

the a!htray! an# $o$ktail na)kin! for $hanging if ne$e!!ary.

Al+ay! thank the g/e!t after eery tran!a$tion an# a!!/re them

of yo/r $ontin/e# !eri$e@ ;93ll be ba$k in a fe+ min/te! to !ee if

yo/ nee# a refill.; Al+ay! $he$k the a!htray an# table $leanline!!.A!htray! m/!t be $a))e# em)tie# an# +i)e# before being

ret/rne# in front of a $/!tomer.; "ne $igarette b/tt i! eno/gh t+o

i! too many.I &e highly attentie to thi! motto.



25/66


*egister /erations

o/ +ill re$eie training on o/r $om)/teri:e# regi!ter !y!tem. 9t i!

e/i))e# +ith im)rinter! that +ill !en# foo# item! to the kit$hen an#

bar item! to the bar. The regi!ter !y!tem im)rint! time of or#er bar !eat

n/mber an# #ate. 9t i! etremely im)ortant that yo/ f/lly /n#er!tan#

the regi!ter o)eration! to eliminate foo# or beerage! going o/t at

+rong time! an# to the +rong table!< an# +rong foo# being ma#e an#

!ent o/t.

Thi! !y!tem +ill al!o allo+ yo/ to $lo!e o/t metho#! of )ayment for

$a!h or $re#it $ar#!. Thi! !y!tem i! #e!igne# for the !erer3! ea!e an#

$omfort an# enable! them to remain on the floor an# in their !tation!.

I* ) /7-*+* 7- *;( )(-?(- *7 ( (* -()*(- 7(-+*7) 7-

/+ -(+)7):

"rgani:ation an# !)ee# in the kit$hen

Wa!te $ontrol

0)e#ien$e

The be!t $/!tomer !eri$e an# e)erien$e



26/66


Bar Station Setu

The %ell

The +ell !tation i! !et /) at ea$h lo$ation behin# the bar. Thi! !tation i!

#e!igne# to maimi:e the barten#er!3 !)ee# an# effi$ien$y in )re)aring

$ommonly or#ere# #rink!.

0a$h highball !tation !ho/l# be !et /) in the !ame manner !o that

barten#er! are not !ear$hing for )ro#/$t a! they moe aro/n# the bar.

uidelines for this station include)

C/be# i$e in the bin +ith the i$e !$oo) )la$e# han#le /) in the

i$e.

,ier an# !o#a g/n on the right han# !i#e of the !tation.

,iing mat )la$e# in the rail 2 miing tin! an# the bar

!trainer to the right.

&ar !)oon in a #e!ignate# area.

All ne$e!!ary garni!he! in their )ro)er $ontainer! Flime! et$.G

Stra+! na)kin! in the na)kin hol#er organi:e# an# in ea!y

rea$h.

Well li/or! arrange# in a !)e$ifie# or#er lo$ate# in a !)ee#

rail atta$he# to the i$e bin.

Eime mi an# rena#ine in the !)ee# rail.

,o!t fre/ently /!e# $all li/or! lo$ate# at eery !tation in the

!)ee# rail!.

la!!+are !tore# in it! #e!ignate# area at ea$h !tation.

Stem+are lo$ate# !o that it i! a$$e!!ible from eery !tation.

Tra!h re$e)ta$le nearby.

6(a$k! in a $entral $onenient lo$ation for all barten#er!.

Con#iment! in a $entral $onenient lo$ation for all barten#er!.



27/66


Clean men/! lo$ate# by ea$h bar +ell.



28/66


Bac' Station Setu

#ot Drin' Station

2 b/rner hot )late! F!et on me#i/mG +ith t+o $offee )ot! Fone

for $offee one for hot +aterG.

S/gar an# S+eet n3 Eo+ in )la!ti$ $ontainer!.

*oote# gla!! $/)! in ea!y rea$h

Tea bag!

arni!he!@

K Eemon t+i!t!

K S/gar for rimming

Whi))e# $ream an# !)e$ial +hi))e# $ream in ea!y rea$h.

Ei/or! an# li/e/r! for hot #rink! in the neare!t !)ee# rail

Fbottle! are gro/)e# by #rink re$i)e +here )o!!ibleG.



29/66


/rdering &rocedures

Category

There are fo/r F4G ba!i$ )ri$ing $ategorie!. All #rink! !ere# at

'R()*+-+* N+/(0fall into one of the!e $ategorie!@

Call

(remi/m

S/)er (remi/m

To) Shelf

Some !)e$ialty #rink! +ill hae their o+n )ri$e! li!te# on the )ri$e

look/) !heet.

Abbreviations

9t i! a m/!t that !eri$e )er!onnel an# barten#er! /!e the $orre$t

abbreiation!. Thi! i! a ba$k /) !y!tem in $a!e o/r regi!ter break!

#o+n. We are /!ing a ne+ ty)e of regi!ter +ith a )rinter to re#/$e

o$al $onf/!ion of $alling ea$h #rink. (lea!e get into the habit of

+riting all #rink! on yo/r or#er )a#. Thi! +ill gie yo/ a +ritten re$or#

of ea$h #rink !ol#.

Serving /rder

When making #rink! for !erer! yo/ nee# to !et them /) in the

follo+ing or#er. The !erer! +ill ring them in thi! or#er an# +ill be

e)e$ting to )i$k them /) in thi! manner. A $alling or#er !y!tem i!

ne$e!!ary for effi$ien$y an# e)e#iting the !eri$e +ell.

1. *ro:en #rink!

2. U) Drink!

'. &ottle# beer

4. Tall an# ro$k! #rink!@

&ran#



30/66


o#ka

in

Whi!key

-/m

S$ot$h

&o/rbon

Te/ila

Ei/e/r!

5. L/i$e Water

6. Wine by the gla!!

%. Coffee an# hot #rink!

8. Draft beer

Service Syste"

U)( *;( 77> ))*(/


31/66


&rearing Drin' /rders

(re)are all #rink or#er! to re$i)e. Che$k gla!!+are to make !/re it i!

$lean an# not $hi))e# i$e all #rink! )ro)erly an# en!/re all beer+ine

i! !ere# $ol#. o/r goal i! to )re)are an# #elier an or#er in le!! that

1min/te.

Delivering and Serving Drin's

9n )re!enting #rink! at the table !ere la#ie! fir!t. Han#le the gla!!+are

in !/$h a manner that yo/r han#! +ill not $ome in $onta$t +ith the rim.

9f yo/ are in #o/bt abo/t +ho get! +hi$h #rink AS= 9t i! better to

a))ear forgetf/l than to a))ear #/mb. 9f the $/!tomer i! !itting at the

bar al+ay! a!k if they +o/l# like to r/n a tab +hether it3! +ith $a!h or

$re#it $ar#.

9f the g/e!t )ay! in $a!h leae yo/r!elf o)en for a ti). *or eam)le if

the tab i! M24.5? an# the g/e!t gie! yo/ M4?.?? make !/re yo/ gie

$hange of 5 one! 2 fie! an# 2 /arter!. 9f the tab i! M4.%5 an# the

g/e!t gie! yo/ M1?.?? make !/re yo/ gie $hange of 5 one! an# 1

/arter.

Continued Service

&e attentie. *a$e yo/r !tation. Beer t/rn yo/r ba$k on yo/r g/e!t!

After a g/e!t ha! been !ere# #o not aban#on them. A))roa$h the

g/e!t! often to em)ty an# $lean a!htray! an# remoe #ebri!. Change

!oggy na)kin! for fre!h one!. All the!e !eri$e! are !/btle metho#! of

;!ilent !elling.;

9f yo/ !ee an em)ty )a$k of $igarette! offer to get the $/!tomer a ne+

)a$k. ")en the )a$k ta) a $igarette o/t an# offer to light the $igarette

for the $/!tomer. Al+ay! $arry a lighter +hile yo/ are +orking.



32/66


Be able to do two things at one ti"e

E+/():

Take #rink or#er! +hile $leaning bar.

Take or#er! +hile +aiting for another g/e!t to )ay for a #rink.

When not !eri$ing the bar !te) ba$k an# refrain from inoling

yo/r!elf in the g/e!t!3 $oner!ation!. &e attentie an# effi$ient b/t

neer a))ear to be li!tening to the $oner!ation. Beer take )art in a

g/e!t3! $oner!ation /nle!! #ire$tly a##re!!e# by the g/e!t. Contin/ally

$he$k for reor#er! +ith eye $onta$t an# attentiene!!.

Al+ay! be alert to !ole g/e!t!3 )roblem! an# an!+er /e!tion!@ be a

)art of the !ol/tion. 9f g/e!t! leae the bar to $ir$/late $oer their#rink! to notify other! that the g/e!t +ill be ret/rning. 0!tabli!h

reg/lar! by remembering +hat they #rink. Thi! $ontrib/te! to

)er!onali:e# !eri$e. There i! no rea!on a g/e!t !ho/l# hae to a!k for

another $o$ktail. When the #rink i! 12 em)ty offer to bring another by

name@ i.e. ;Can 9 bring yo/ another La$k an# Coke; Beer take a

g/e!t3! gla!! /ntil a g/e!t !ignal! that it $an be remoe# or /ntil

re)la$e# +ith a fre!h #rink. Al+ay! re)la$e !oggy na)kin! an# re)la$e

+hen !ering a fre!h $o$ktail.

9f a ne+ g/e!t 7oin! a )arty take hi!her or#er b/t neer a!!/me that

the ne+ #rinkF!G go on any ei!ting tab. -e)eat !eri$e )ro$e#/re! for

eery a##itional g/e!t. &e a+are of yo/r !tation. A! g/e!t! are leaing

thank them for $oming an# inite them ba$k again. ie yo/r g/e!t! a

Unit b/!ine!! $ar# +ith yo/r name +ritten on it !o they +ill a!k for

yo/r e$ellent !eri$e the net time they i!it /!.



33/66


Service Ti"e

Seri$e time i! the time it take! for the g/e!t to be greete# hae their

or#er taken an# for the g/e!t!3 #rink! to be #eliere#. 9t i! the length of

time the g/e!t )er$eie! re$eiing !eri$e. The total length of time

!ho/l# be fo/r min/te! or le!!. "ne min/te or le!! to be greete# an#

then three min/te! from the time the or#er i! taken /ntil the #rink! are

#eliere#.

(erio#i$ally thro/gho/t the night management ran#omly $lo$k! !eri$e

time! an# tra$k! them on a $hart. Thi! i! not a )er!onal te!t of yo/r

ability to effi$iently !ere $o$ktail! it i! a tool /!e# to rai!e o/r leel of

a+arene!! a! to ho+ o/r g/e!t! )er$eie o/r !eri$e. "/r goal i! to

!eri$e all g/e!t! effi$iently an# $on!i!tently +ithin fo/r min/te!.



34/66


(i$uor (aws

-emember at all time! that +e hae a re!)on!ibility in taking $are of

o/r g/e!t! to +hom +e are !ering al$oholi$ beerage!.

It is against the law to)

Sere al$oholi$ beerage! to an intoi$ate# )er!on.

Sere al$oholi$ beerage! to an /n#erage )er!on. 9f yo/ are in

#o/bt it i! yo/r re!)on!ibility a! a !erer of al$oholi$ beerage!

to a!k the in#ii#/al for )ro)er i#entifi$ation.

(ermit any intoi$ate# )er!on to remain on the )remi!e!. Do

not try to han#le thi! ty)e of !it/ation yo/r!elf@ 0T A

,ABA0-.

Allo+ anyone to bring al$ohol in any form into the -e!ta/rant

+ith him or her.

Hae an em)loyee /n#er the legal #rinking age han#le

#i!)en!e or !ere li/or.

(o/r from one bottle to another.

Sere li/or from any bottle not )/r$ha!e# by the -e!ta/rant.

Allo+ anyone /n#er the legal #rinking age to !it at the bar.

They are allo+e# to !it in the bar area b/t not at the bar.



35/66


Service %ell

Serer! +ill or#er beerage! for g/e!t! at table! thro/gh the barten#er

at the !eri$e +ell.

Server *esonsibilities

Serer! +ork a! a team +ith the !eri$e barten#er to en!/re that #rink!

are )re)are# for o/r g/e!t! in the mo!t effi$ient manner.

S(-?(-) +-( -()7)( 7-:

arni!hing #rink!

Bartender *esonsibilities

T;( )(-?


36/66


Drin' Basics

Co$ktail! $ontain t+o ty)e! of ingre#ient! an# may $ontain a thir#.

T;( +-(:

&a!e

,o#ifying !moothing or aromati:ing agent

S)e$ial flaoring an# $oloring ingre#ient!

Base

Thi! i! the f/n#amental ingre#ient. 9t make! /) at lea!t 5?N of the

$o$ktail. Bormally the ba!e $on!i!t! of a !ingle li/or +hi$h

#etermine! the ty)e of $o$ktail. There are gin $o$ktail! F,artiniG

+hi!key $o$ktail! F,anhattanG r/m $o$ktail! FDai/iriG et$.

9t i! )o!!ible to $ombine t+o For moreG li/or! a! a ba!e. *or eam)le

rye an# bo/rbon +hi!key! +hile #ifferent in flaor hae the !ame

$hara$teri!ti$! an# $an be /!e# inter$hangeably or in $ombination a! a

ba!e. in an# +hite r/m al!o blen# +ell.

Modifying Agent

Thi! ingre#ient !moothe! #o+n the biting !har)ne!! of the ra+ li/or

an# a##! $hara$ter to it! nat/ral flaor. The mo#ifier flaor !ho/l#

neer )re#ominate oer the li/or flaor.

T;(-( +-( *;-((


37/66


Secial 1lavoring 2 Coloring Agents

The!e in$l/#e fr/it !yr/)! a! +ell a! $or#ial! or li/e/r!. An ingre#ient

that i! /!e# a! a mo#ifier in one $o$ktail may be /!e# a! flaoring or

$oloring in another.

*ecie Adherence

o/r g/e!t! e)e$t to re$eie a $on!i!tent great ta!ting #rink eery

time they i!it. 9n or#er to maintain a high leel of $on!i!ten$y an#

g/e!t !ati!fa$tion 'R()*+-+* N+/(0ha! $aref/lly #eelo)e# +ritten

re$i)e! for all #rink!.

0ery re$i)e ha! been thoro/ghly te!te# to en!/re that the /ality meet!

o/r g/e!t!3 e)e$tation!. Take )ri#e in a#hering to the re$i)e 1??N of

the time.

S*-


38/66


Standardi3ation of Beverage /rders

W(li/or! are /!e# +hen the g/e!t #oe! not !)e$ify a )arti$/lar

bran# to /!e@ i.e. bo/rbon an# Coke.

C+li/or! are /!e# +hen a g/e!t !)e$ifie! a )arti$/lar bran# of li/orfor the #rink@ i.e. La$k Daniel3! an# Coke.

P-(//li/or! are li/or! +ith a !)e$ifi$ bran# name b/t are either

age# or im)orte# an# therefore are more e)en!ie@ i.e. Cro+n -oyal

an# Coke. Thi! +o/l# in$l/#e the S/)er (remi/m li/or!.

To be )o/re# into the #rink then the #rink i! or#ere# by $alling it!

name. 0am)le! of thi! +o/l# be Eong 9!lan# 9$e# Tea &la$k -/!!ian

or ,anhattan.

Al!o +hen or#ering a #rink that i! to be )re)are# on the ro$k! or#er it

a! !/$h. 9f a $/!tomer or#er! a Stoli on the ro$k! or#er ;Stoli ro$k!.;

The barten#er +ill then )o/r 2 o:. of that li/or. Thi! #oe! not in$l/#e

#rink! that $ontain a ;!)la!h; of a mi. The!e get or#ere# normally an#

get an o/n$e an# a /arter !hot.

S(- P-(//li/or! are li/or! an# li/e/r! +ith !)e$ifi$ bran#

name! b/t are either age# or im)orte# an# therefore more e)en!ie@

i.e. a m/ltili/or #rink !/$h a! Eong 9!lan# 9$e# Tea +hi$h /!e!

Ab!ol/te Tan/eray ran# ,arnier an# &a$ar#i.

T7 S;(li/or! are !)e$ialty li/or! an# li/e/r! +ith a !)e$ifi$

bran# name b/t are either age# or im)orte# an# hae limite#

aailability therefore are more e)en!ie. The item! +ill be

in#ii#/ally )ri$e# )er $ir$/m!tan$e@ i.e. (orfi#io Te/ila an# &a!il

Ha#en &o/rbon are in the To) Shelf $ategory yet may not be the !ame

)ri$e.

&rearing Drin's

Con!i!ten$y of )ro#/$t i! a ital )art of o/r )rofe!!ionali!m. A #rink

)re)are# by one barten#er m/!t be )re)are# ea$tly the !ame +ay by

all other barten#er!. Therefore it i! e!!ential that yo/ !t/#y an# learn

the #rink re$i)e man/al an# any !)e$ialty or regional #rink re$i)e!.



39/66


&efore )re)aring a #rink or#er be $ertain that yo/ hae hear# the

g/e!t3! or#er $orre$tly an# re)eat the or#er to the $/!tomer. -et/rne#

#rink! are $o!tly to the -e!ta/rant3! )rofit! an# )ro#/$e /nha))y

g/e!t!.

9f yo/ #o not kno+ a re$i)e look it /) in the re$i)e book. 9f the #rink i!

not li!te# a!k the g/e!t if he or !he kno+! the ingre#ient!. "ften the

!ame #rink i! $alle# by a #ifferent name in #ifferent lo$ale!.

Al+ay! line /) yo/r tool! an# ingre#ient! before beginning. A #rink

that !tay! in the !haker +hile yo/ get a gla!! +ill be le!! than the be!t.

(o/r #rink! a$$/rately /!ing yo/r 7igger. Wheneer )o!!ible mi

#rink! +ithin the g/e!t3! !ight +ith the label )ointing to+ar# the g/e!t.

-et/rn all li/or or other ingre#ient! to their )ro)er )la$e after /!ing

them. Thi! !)ee#! /) !eri$e by en!/ring the item $an be fo/n# /i$klyan# ea!ily for the net #rink. After /!ing any miing time al+ay! rin!e

an# +a!h before ret/rning it to it! )ro)er !torage )la$e. The tin +ill be

rea#y for the net #rink.



40/66


lassware

There are three ba!i$ r/le! $on$erning gla!!+are@

U!e the )ro)er gla!!+are for ea$h #rink.

0n!/re that gla!!+are i! !)arkling $lean.

0n!/re that gla!!+are i! not $ra$ke# or $hi))e#. FAl+ay! /!e

an i$e !$oo)< thi! +ill )reent gla!!+are from $hi))ing an#

$ra$king. Thi! i! al!o a !afety mea!/reG.

&roer lassware

la!!+are i! !)e$ifie# on ea$h #rink re$i)e. Al+ay! /!e the $orre$tgla!!. Thi! en!/re! the $orre$t ratio of li/or to mier. All of o/r

re$i)e! +ere #eelo)e# !)e$ifi$ally for o/r gla!!+are.

Unle!! !)e$ifie# in the re$i)e a! )reheate# or )re$hille# gla!!+are

m/!t be at room tem)erat/re. la!!+are 7/!t o/t of the #i!h ma$hine i!

too hot to /!e. A##ing i$e to a hot gla!! +ill $a/!e breakage.

Chilled lassware

A gla!! i! $hille# +hen /!e# to !ere a $ol# beerage +ith no i$e.

To Chill a la!!@ *ill the gla!! +ith $/be# i$e an# then +ith

!elt:er. Allo+ to !it +hile )re)aring the #rink then #i!$ar# i$e an#

+ater. Shake o/t e$e!! +ater an# )o/r the $o$ktail. Do not ret/rn

i$e an# +ater to the i$e bin.

&re-#eated lassware

A gla!! i! )reheate# +hen /!e# to !ere a hot #rink or aromati$li/e/r.

To (reHeat a la!!@ *ill the gla!! +ith hot +ater an# allo+ to

!it /ntil hot to the to/$h then )o/r hot +ater ba$k into the )ot.



41/66


Clean lassware

A #rink lo!e! it! a))eal if it i! !ere# in a !)otte# or !treake# gla!!.

At the front bar the gla!! +a!hing ma$hine i! /!e# to en!/re $lean

gla!!+are@ (lea!e $he$k $leaning $hemi$al! fre/ently to en!/re )ro)er

o)eration.

Thi! metho# !ati!fie! health re/irement! an# en!/re! !)arkling

gla!!+are.



42/66


Ice

>?N of the #rink! yo/ make /!e i$e in !ome form. 9$e i! a foo# )ro#/$t

an# i! $on!/me# by yo/r g/e!t!. 9t i! treate# +ith the !ame !anitary

)ro$e#/re! a! any foo# item in o/r -e!ta/rant.

A>+) *; +


43/66


Drin' Ma'ing Techni$ues

All of o/r #rink! are ma#e /!ing one of the follo+ing te$hni/e!@

&/il# Eayer

Stir O Strain *loat

Shake O Strain To)

,i ,/##le

&len#

The $orre$t )ro$e#/re +ill be !)e$ifie# in the re$i)e.

Build

When b/il#ing a #rink the ingre#ient! are )o/re# #ire$tly into the gla!!

in +hi$h it i! !ere# F+ith or +itho/t i$eG. &/il#ing i! the ea!ie!t #rink

making te$hni/e F/!e# for highball! 7/i$e #rink! nail! an# hot

#rink!G.

Stir 2 Strain

Thi! te$hni/e i! /!e# to $hill a $lear li/orli/e/r or $ombination of

li/or!li/e/r! +hen they are !ere# !traight /).

Stirring mie# ingre#ient! a!!/re! )ro)er #il/tion an# $hill! li/or to

the )ro)er !ering tem)erat/re. Clear li/or! are !tirre# an# !traine#

in!tea# of !haken an# !traine# to maintain the $ry!tal $larity of the

li/i#.

9f a $lear li/i# i! !haken or mie# it be$ome! mie# +ith air an#

look! $lo/#y.



44/66


T7 )*- +2 )*-+ + 2-:

1. *ill a miing gla!! +ith i$e.

2. (o/r ingre#ient! into the miing gla!!.

'. Stir /i$kly 8 to 1? time! +ith a bar !)oon /ntil $on#en!ation form!

on the o/t!i#e of the gla!!. D" B"T CHU-B.

4. *it a bar !trainer oer the mo/th of the miing gla!! an# !train the

li/i# into the )ro)er gla!!. Beer /!e yo/r finger! to !train a

$o$ktail.

5. Wa!h the miing gla!! !trainer an# bar !)oon.

Sha'e 2 Strain

Thi! te$hni/e i! /!e# +ith o)a/e ingre#ient! F7/i$e! !+eet O !o/r

mi $reamG.

Shaking an# !training a$$om)li!he! the !ame re!/lt a! !tirring an#

!training b/t al!o )ro#/$e! a froth from the mit/re an# )roi#e! a

goo# !ho+ for the g/e!t.

T7 );+( +2 )*-+ + 2-:

1. *ill a miing gla!! +ith i$e.

2. (o/r ingre#ient! into the miing gla!!.

'. *it the mo/th of a miing tin oer the mo/th of the miing gla!! at

an angle.

4. -a) miing tin firmly #o+n+ar# onto the miing gla!! to $reate a

!eal.

5. Hol# the ba!e of the miing gla!! in one han# an# the ba!e of the

miing tin in the other han#. igoro/!ly !hake /ntil a fro!t a))ear!

on the miing tin.

6. While hol#ing the miing tin an# gla!! a! in Ste) Q5 gently ta) the

)rotr/#ing e#ge of the miing tin again!t the !hot rail to break the

!eal bet+een the tin an# the gla!!. Eift the tin off.



45/66


%. *it a bar !trainer oer the mo/th of the miing gla!! an# !train the

mit/re into the )ro)er gla!!.

8. Wa!h the miing gla!! tin an# !trainer.

Blend

A blen#ing te$hni/e i! /!e# to li/efy !oli#!. *ro:en an# i$e $ream

#rink! are blen#e# to a !l/!hy or $reamy $on!i!ten$y. There !ho/l# be

fl/i# eno/gh to )o/r yet thi$k eno/gh to hol# a !tra+ /)right.

T7 (2 + 2-, 77> *;()( )*-


46/66


1. (o/r fir!t ingre#ient into the gla!!.

2. (la$e bar !)oon ato) fir!t ;layer; !o that the bo+l of the !)oon re!t!

on the !/rfa$e of fir!t ;layer.;

'. Slo+ly an# $aref/lly )o/r the #e!ire# amo/nt of the net ingre#ient;layer; into the bo+l of the !)oon Fte$hni$ally the #o+n+ar# for$e

be$ome! an o/t+ar# for$e moing the !e$on# ingre#ient a$ro!!

in!tea# of thro/gh the fir!t.G

4. Caref/lly angle the !)oon o/t of the layer.

1loat4To

Thi! te$hni/e )ro#/$e! an effe$t !imilar to layering. When floating or

to))ing ho+eer the ;blee#ing; of one ingre#ient into another i!

#e!ire# !. the !har) #i!tin$tion bet+een ingre#ient! a$hiee# by

layering.

To float an ingre#ient )o/r it !lo+ly from $lo!ely aboe the rim of the

gla!! +hile moing the bottle or )it$her in a $ir$le oer the to) of the

#rink.

Muddling

M22 +


47/66


5ye Aeal

0ye a))eal i! ery im)ortant. 9t im)a$t! a g/e!t3! e)erien$e in o/r

-e!ta/rant in three +ay!@

It Is a Sales Tool

There i! a $ertain ;!omething; abo/t a /ni/e #rink that aro/!e! the

g/e!t3! $/rio!ity eno/gh to a!k the !erer abo/t it. Thi! i! an e$ellent

o))ort/nity to /!e !ale!man!hi) to intro#/$e g/e!t! to o/r /ni/e

)ro#/$t!.

It 5nhances the 1lavor of a Coc'tail

0ye a))eal i! an im)ortant )art of a g/e!t3! im)re!!ion of a mie#

#rink. 9f a #rink i! !ere# in a !)arkling $lean gla!! +ith fre!h an#

attra$tie garni!he! it +ill !eem to ta!te better than the ea$t !ame

#rink !ere# in a !)otte# gla!! +ith an inferior garni!h.

Serves as a State"ent of /ur /verall 6uality

0ery #rink +e !ere i! an eam)le of the /ality of o/r -e!ta/rant.

9nferior )ro#/$t! or garni!he! !ho/l# neer be /!e#. There i! no rea!on

eye a))eal $annot be 1??N $orre$t 1??N of the time.



48/66


arnishes

A goo# garni!h in$rea!e! the oerall a))eal of a #rink. 9t !ho/l# not

#etra$t from the #rink or make it #iffi$/lt to $on!/me the #rink.

A garni!h !ho/l# be ii# in $olor an# fre!h in a))earan$e +ith noi!ible !ign! of age or #eterioration.

A garni!h i! )art of the re$i)e an# i! an e!!ential )art of the #rink. The

#rink re$i)e book gie! !en!itiitie! +hi$h m/!t be ob!ere# for all

garni!he!.

6uality #ints

C** F-*

Al+ay! +a!h fr/it in $ol# +ater before $/tting.

Al+ay! /!e a $lean $/tting boar#.

U!e a $lean !har) knife.

S*7


49/66


W+)*(#+* C7*-7

The mo!t effe$tie +ay to $ontrol garni!h +a!te i! to /!e

a$$/rate )ar!. o/r manager +ill #emon!trate +here yo/r )ar! are

re$or#e# an# ho+ to /!e them.

R/ality $ontrol i! eeryone3! re!)on!ibility. arni!h /ality

m/!t be 7/#ge# ea$h time a garni!h i! !to$ke# !tore# or /!e#.

78-#our arnish Cycle

U!ing a 24ho/r garni!h $y$le en!/re! garni!h fre!hne!!. To begin thi!

$y$le a!!/me that +hen the barten#er begin! to $/t garni!he! no fr/it

i! left from the )reio/! #ay.



50/66


Closing /ut A Table

&resenting the Chec'

&efore )re!enting the $he$k look it oer to make !/re yo/ hae

$harge# for eerything $orre$tly.

A))eti:er!

So/)!

Sala#!

0ntree!

Si#e!

De!!ert!

Coffee

Wine

0ither gie the $he$k in a booklet to the ho!t Fif kno+nG or )la$e it in

the $enter of the gro/) an# !ay ;Thank yo/.; 9f the $/!tomer i! )aying

+ith a $re#it $ar# follo+ the ho/!e )ro$e#/re. (i$k /) the $he$k an#

o/$her after it i! !igne# an# again thank the $/!tomer. D" B"T

eamine the ti) a! yo/ leae the $/!tomer.

When yo/ #ro) the $he$k at the bar make !/re the $/!tomer kno+!

"U are the $a!hier an# +ill take $are of the $he$k +heneer they are

rea#y. There i! nothing more aggraating for a $/!tomer than

+an#ering aro/n# looking for a $a!hier.

-emember it i! at thi! )oint +hen $lo!ing o/t the $he$k that the g/e!t

i! #e$i#ing the barten#er3! ti). A ba# im)re!!ion here $an /n#o all

)reio/! goo# im)re!!ion!.



51/66


The 1arewell

When yo/r g/e!t! are #e)arting +e hae fo/r #i!tin$t ob7e$tie!@

5. To make !/re their e)erien$e in o/r re!ta/rant +a! )lea!/rable.

6. Thank them by name for their )atronage.

%. To inite them ba$k for another i!it !oon.

8. To make !/re their la!t im)re!!ion i! a )o!itie one.

Methods of &ay"ent

A))roe# metho#! of )ayment are $a!h 9SA ,a!ter Car# an#

Ameri$an 0)re!! an# $he$k!. All other metho#! of )ayment i.e.

Traeler! Che/e! re/ire management a))roal. When a$$e)ting

)er!onal $he$k! yo/ m/!t get a))roal by management an# in$l/#e

the follo+ing information@

Drier3! li$en!e n/mber

C/rrent a##re!!

(hone n/mber F#ay an# eeningG



52/66


/ening9 *unning9 Closing Duties

0ery !hift at the re!ta/rant ha! o)ening r/nning an# $lo!ing #/tie!.

The!e #/tie! are )o!te# in the bar book. The!e #/tie! are etremely

im)ortant in a!!/ring !mooth #aily o)eration! an# ongoing /ality

!eri$e. The!e #/tie! re/ire team+ork an# thro/gh team+ork +e +ill

maintain e$ellen$e in !eri$e.

")ening an# $lo!ing #/tie! +ill not be $on!i#ere# $om)lete /ntil

a))roe# by the manager on #/ty. -/nning #/tie! refer to ongoing

#/tie! +hile the -e!ta/rant i! o)en for b/!ine!!. The re!)on!ibility of

making !/re the!e #/tie! are being #one #/ring the !hift i! that of yo/

an# yo/r teammate!. 0a$h !tation i! a!!igne# it! o+n #/tie!. Some

#/tie! +ill re/ire in#ii#/al effort +hile other! +ill re/ire team

effort.



53/66


Bar Cleanliness

Cleanline!! at the bar i! e!!ential. "/r g/e!t!3 im)re!!ion of /! i! at

!take. 0en at ho/r! of )eak b/!ine!! yo/r bar !ho/l# a))ear $lean an#

attra$tie.

o/r !tore +ill hae a li!t of #aily ho/!ekee)ing #/tie! for the bar. Thi!

li!t +ill in$l/#e the follo+ing@

Stainle!! $o/nter! &len#er!

Sink! ,ier!

9$e bin! &a$k /) li/or

Ei/or bottle! &eer ta)!

Tra!h $an! Coffee b/rner!

&ar !/rfa$e &eer #rain!

-efrigerator! an# Cooler! S)ee# rail!

(la!ti$ bottle! Storage area!

la!!+are So#a g/n ho!e! an# no::le!

Con#iment! an# hol#er! Ca!h regi!ter!

The!e ta!k! are !)e$ifi$ally a!!igne# a! A.,. or (.,. #/tie! to the

o)ening barten#er early o/t barten#er or $lo!ing barten#er!barba$k.

"n a +eekly ba!i! eery )art of the bar i! thoro/ghly $leane#.

The wee'ly clean u will include)

Cleaning o/t all !torage area!.

Cleaning o/t all )ar !hele!.

Cleaning !tainle!! $o/nter! an# !ink!.

Cleaning o/t +alkin an# rea$hin! thoro/ghly.

Cleaning !o#a g/n no::le! hol#er! an# ho!e!.



54/66


5nd /f Shift *esonsibilities

At the en# of yo/r !hift yo/ +ill be re!)on!ible for $leaning an#

re!to$king the bar.

9f yo/ +ork on A.,. !hift or a (.,. early o/t yo/ +ill leae the bar$lean organi:e# an# !to$ke# +ith li/or beer +ine mie! garni!he!

an# gla!!+are for the $lo!ing barten#erF!G.

9f yo/ are $lo!ing yo/ +ill $om)lete a $om)rehen!ie $he$k of the

bar3! organi:ation. o/r re!)on!ibilitie! +ill in$l/#e@

-e!to$king re!)on!ibilitie!@

Ei/or

&eer

Wine

Ba)kin!

Stra+!

(ro)er !torage )ro$e#/re!@

,ie! an# 7/i$e!

U!able fr/it garni!he!

9$e $ream

Cleaning re!)on!ibilitie!@

*r/it $ontainer!

,iing gla!!e!

Tin!

Strainer! an# /ten!il!

&ar to)



55/66


9$e bin!

Stainle!! !/rfa$e!

*loor

-emoing all bottle! $leaning the !)ee# rail an# the bottle!

an# reorgani:ing the bottle!.

*l/!hing beer #rain! an# $leaning #ri) )an! an# grill!.

0m)tying tra!h an# !toring tra!h $an!.

-e/i!itioning li/or.

Com)leting +alk thro/gh +ith the ,anager.



56/66


Bartender Security *esonsibilities

1. When $oming on #/ty the ,anager +ill !/))ly yo/ +ith the

a))ro)riate $a!h bank!. o/ !ho/l# $o/nt thi! )rior to !tarting yo/r

!hift.

2. o/ are re!)on!ible for any #ifferen$e! +hen $he$king o/t.

'. 9f yo/ nee# $hange #/ring yo/r !hift notify yo/r ,anager.

4. 9f yo/ a$$/m/late oer M1??? in $a!h in the regi!ter #ra+er the

,anager +ill remoe the e$e!! leaing only !/ffi$ient $hange

re!ere for yo/ to o)erate.

5. The ,anager an# yo/ +ill erify an# re$or# Fin the (.".S. a! a

Dro)G the amo/nt of $a!h taken. The $a!h +ill be #ro))e# in the!afe an# +ill be +itne!!e# by another ,anager or barten#er.

6. U)on $he$king o/t yo/r regi!ter $all the ,anager for an e!$ort to

the offi$e an# lo$k the #oor.



57/66


Chec' /ut &rocedures

1. o/r $om)/teri:e# regi!ter !y!tem +ill )rint o/t yo/r g/e!t $he$k

at the en# of ea$h table3! meal. Thi! alleiate! the i!!/an$e of any

man/al g/e!t $he$k!.

2. "n$e a g/e!t $he$k i! )rinte# o/t an# a $/!tomer ha! )ai# yo/ +ill

$lo!e o/t that $he$k to $a!h ,a!ter Car# 9SA or Ameri$an

0)re!! or other form! of )ayment. o/ m/!t kee) all )rinte# o/t

$lo!e# g/e!t $he$k! for $he$ko/t.

'. &efore beginning yo/r $he$ko/t ea$h !hift $he$k the follo+ing@

,ake !/re all yo/r $/!tomer! are thro/gh hae been tabbe#

an# #o not nee# anything el!e. 9.e. $offee tea et$.

&e $ertain the manager ha! $lo!e# yo/r !e$tion for the !hift.

,ake !/re yo/ hae $olle$te# from all of yo/r table! an# hae

all yo/r ti$ket! +ith yo/.

,ake !/re all )late! !iler+are gla!!+are an# $ontainer! are

$leare# from all of yo/r table!.

&e $ertain that all of yo/r !i#e +ork an# $lo!ing #/tie! are #one.

,ake !/re that yo/ hae yo/r f/ll /niform on at all time! +hile

in the front of the ho/!e.

Hae a manger #o any #eletion! of oi#! oer ring! an# )romo

ti$ket!. All oer ring! m/!t be !igne# by a manager at the time

they o$$/r an# not at the en# of the !hift. o/ neer !it #o+n to

eat #rink or !moke /ntil all of the aboe are $om)lete#.

Starting yo/r $he$ko/t before all yo/r $/!tomer! are fini!he# i!

gro/n#! for termination.



58/66


/ver *ings /r :oids

Any time yo/ make a regi!ter mi!take of an item yo/ #i# not +ant to

ring /). et a manager imme#iately to $orre$t thi! on the regi!ter an#

notify the kit$hen or bar B"T T" (-0(A-0 THAT 9T0,. "er ring!

an# oi#! are regi!ter mi!take! of item! neer !ere# or )re)are#.

#ouse &ro"o

"$$/r! anytime an item ha! been )re)are# an# !ere# to a $/!tomer

that +a! not !ati!fie# +ith the item. (erha)! it +a! /n#er or oer

$ooke# or the gla!! +a! $hi))e# et$. Thi! +o/l# in$l/#e a $/!tomer

+aiting too long for their meal. "nly a manager $an #o thi! f/n$tion on

the regi!ter. et the manager before $lo!ing any ho/!e )romo ti$ket!.

Manager &ro"o

"$$/r! anytime a manager +i!he! to b/y a table a ro/n# of #rink!

)erha)! a #e!!ert or any free )/r$ha!e a))roe# by a manager

)romoting goo# +ill to o/r )atron!. 9nform the manager +hen yo/ are

!ering a reg/lar g/e!t yo/ +o/l# like to b/y a #rink for a !)e$ial

g/e!t to !en# an a))eti:er o/t to a large )arty or to !en#

$om)limentary #e!!ert!. (lea!e intro#/$e the manager to the!e

$/!tomer! by name. We +ant to hel) yo/ #eelo) a large reg/lar

follo+ing. *rom time to time the re!ta/rant +ill hae $onte!t!

)romoting !/$h $lientele b/il#er!. et the manager on #/ty before

$lo!ing o/t any manager )romo ti$ket!.

5"loyee Discount4Custo"er Discount

"$$/r! anytime the f/ll amo/nt of an item +ill not be $olle$te#. *or

eam)le em)loyee meal! or $o/)on! offering M2.?? off any men/ item

or b/y one get one free $o/)on! or fre/ent l/n$h )rogram #i!$o/nt!.

"nly a manager $an #i!$o/nt g/e!t $he$k! on the regi!ter. et the

manager on #/ty before $lo!ing o/t any #i!$o/nt $he$k!.



59/66


;ow .ou Are *eady To Chec' /ut


60/66


Hae the Che$k "/t Sheet $om)lete# /) to the regi!ter rea#ing

entrie!.

5. The manager +ill gie yo/ yo/r regi!ter rea#ing to enter on yo/r

Che$k"/t Sheet. The regi!ter rea#ing +ill in$l/#e yo/r total !ale!

an# yo/r total $a!h #/e. Ca!h #/e total !ale! $harge!. Co/nt o/t

$a!h #/e an# hae rea#y in the large!t #enomination! of bill!

)o!!ible.

9f for !ome rea!on yo/ $annot balan$e to the regi!ter total! a!k the

manager for a!!i!tan$e.

Ti &ool

A ti) )ool i! to !ho+ a))re$iation to+ar#! tho!e team mate! +ho a!!i!t

yo/ in #oing yo/r 7ob more )rofi$iently@ allo+ing yo/ to gie the be!t

!eri$e )o!!ible an# hel)ing yo/ make more money.

The management at 'R()*+-+* N+/(0/n#er!tan#! that +e $annot

#i$tate ho+ the !eri$e !taff )arti$i)ate! in a ti) )ool< ho+eer +e

beliee in a !trong team+ork )hilo!o)hy. D/e to thi! )hilo!o)hy +ehae gien the !taff the #e$i!ionmaking )o+er! to $reate an#

im)lement a ti) )ool +ith management a!!i!tan$e an# final a))roal.



61/66


&erfor"ance Standards

1. We #o not hae ;go $/)!; /n#er any $ir$/m!tan$e!. Bo one may

take any bottle or gla!! o/t!i#e of the b/il#ing.

2. We #o not kee) )/r!e! or any )er!onal belonging! for the$/!tomer!. Thi! in$l/#e! em)loyee! +hen they are in on their off

night!.

'. A#i!e a ,anager of any $/!tomer +ho a))ear! to be intoi$ate#.

4. 9* "U AS= T" E0A0..."U CE"S0.

5. 9f yo/ fail to !ho+ /) for a !hift yo/ +ill meet +ith the eneral

,anager )rior to yo/r net !$he#/le# !hift.

6. Botify a ,anager of anything o/t of the or#inary or any )o!!ible

)roblem.

%. A !mile an# frien#ly attit/#e are )art of eeryone3! /niform an# +ill

in$rea!e yo/r in$ome.

8. All em)loyee! are re/ire# to hae a tele)hone n/mber +here they

$an be rea$he#.

>. 9f yo/ noti$e anything in the -e!ta/rant that i! broken or #amage#

notify a ,anager.

1?. Do not leae the bar on break +itho/t $he$king +ith a ,anager.

11. Do not eat #rink or !moke +hile on the floor.

12. o/ m/!t be in the bar +orking in $om)lete# /niform at yo/r

!$he#/le# time.

1'. A ,anager m/!t a))roe all !$he#/le $hange!.

14. 9f yo/ +i!h to $ontin/e to hae a break area kee) it $lean. Do notleae gla!!e! a!htray! na)kin! et$. lying o/t.

15. o/ m/!t $lo$k in an# o/t a! !$he#/le#. &0 "B T9,0

16. (rint a $o)y of yo/r !$he#/le ea$h +eek. Do not $all /) to the

-e!ta/rant to fin# o/t yo/r !$he#/le. o/ are re!)on!ible for

kno+ing yo/r !$he#/le.



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1%. o/ may not re$eie )er!onal )hone $all! at the -e!ta/rant e$e)t

in a real emergen$y. (lea!e inform yo/r frien#! an# family.

18. S$he#/le re/e!t! are #/e one +eek )rior to the )o!ting of the

!$he#/le. Eeae them in the #e!ignate# area.

1>. o/ may not $ome into the ba$k of the ho/!e after yo/ hae been

#rinking. o/ may not take #rink! into the break room.

2?. 9f yo/ +ant to ret/rn to the -e!ta/rant after +ork an# hae a

$o$ktail maintain a ery high !tan#ar# of behaior leae at la!t

$all an# be the ery fir!t to leae +hen the light! go /).

21. 9f yo/ hae a !/gge!tion on ho+ to make the -e!ta/rant r/n more

effi$iently )lea!e gie them to a ,anager.

22. -emember to en7oy yo/r!ele! an# hae f/n +hile yo/ are here. Eet

the ,anager! han#le all )roblem! big or !mall.

2'. o/ +ill greet yo/r g/e!t! +ith

A !mile

o/r name

A +el$ome

(romotional information an# !)e$ial!

24. When yo/r g/e!t! leae yo/ +ill thank them for $oming an# inite

them ba$k.

25. o/ +ill $lean !tation! #/ring yo/r !hift 00-TH9B from

floor to $eiling.

26. Bo more than t+o $igarette b/tt! )er a!htray. Ca) them )ro)erly.

2%. o/r !eri$e +ell i! yo/r !tation =00( 9T CE0AB

28. Team+ork i! 0SS0BT9AE.

2>. Do not grab gla!!e! from )eo)le3! han#! at la!t $all. *in# a

,anager an# let them a!!i!t.



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.ou Should ;ot

1. ,ake /nne$e!!ary noi!e. Thi! i! annoying to g/e!t! #ining nearby.

2. "erfill a gla!! +ith mi< it +eaken! the #rink.

'. &e oerly familiar +ith a g/e!t +hen he!he i! +ith other!.

4. ,ention a g/e!t3! la!t i!it /nle!! they bring it /) fir!t.

5. Eet g/e!t! +ait for !eri$e if they are alone at the bar Fthey +ill

be$ome im)atient /i$klyG. -emember the or#er in +hi$h g/e!t!

arrie b/t try to !ere the ;loner; fir!t.

6. o!!i). Do not tell off$olor !torie! or arg/e )oliti$! or religion.

Beer $om)lain abo/t fello+ em)loyee! !/)eri!or! g/e!t! or

bo!!e!. A goo# barten#er neer +in! an arg/ment.

%. Begle$t a ;ne+; g/e!t by !tan#ing at one en# of the bar engage# in

i#le $oner!ation. Beer let anyone feel like an o/t!i#er.

8. 9nterr/)t< be a goo# li!tener. Ho+eer neer gie the im)re!!ion of

li!tening in on $oner!ation bet+een g/e!t!.

>. Do not +ater #o+n #rink! or !hort )o/r #rink!. Do not try to $orre$t

the !it/ation by ref/!ing or #i!$ontin/ing !eri$e to a g/e!t. Thi!

$o/l# 7eo)ar#i:e yo/r relation!hi) +ith other g/e!t!.

1?. To en!/re the !afety of o/r g/e!t! 'R()*+-+* N+/(0ha!

#eelo)e# a )rogram to e#/$ate all em)loyee! to the effe$t! an#

)o!!ible ha:ar#! of al$ohol.

11. "/r intent i! to )roi#e o/r g/e!t! +ith an en7oyable e)erien$e in

o/r -e!ta/rant an# to en!/re that they leae o/r -e!ta/rant !afely.

12. "/r al$ohol a+arene!! +ritten material inform! em)loyee! abo/t

re$ogni:ing the !ign! of intoi$ation. 0m)loyee! are !ho+n ho+ to

)reent intoi$ation an# +hat )ro$e#/re! to follo+ if a g/e!t

be$ome! intoi$ate#.



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Chec'ing Identification

&y la+ yo/ are re!)on!ible for $ar#ing anyone that yo/ !/!)e$t i! not

of legal #rinking age. Do not )/t yo/r!elf in 7eo)ar#y by !ering a

minor.

Che$k 9D3! of anyone +ho a))ear! to be /n#er the age of 25. Al!o $ar#

g/e!t! a))earing to be /n#er 25 +ho ret/rn an em)ty gla!! an# or#er

another #rink.

Try to !ere only g/e!t! yo/ $an !ee. ,inor! may !en# !omeone ol#er

for their #rink!.

Doubles

"/r )ri$ing on #o/ble! i! a! follo+!@ for a #o/ble #rink $harge t+i$e

the normal )ri$e. There are t+o rea!on! for thi! )oli$y@

We #o not +ant to en$o/rage o/r g/e!t! to be$ome intoi$ate#.

9n mie# an# blen#e# #rink! a##ing an etra !hot of li/or

alter! the flaor. We beliee that the !tan#ar# re$i)e! are the be!t

+ay to !ere the!e #rink!.

9f a g/e!t re/e!t! a #o/ble mie# #rink e)lain the )ri$e an# a#i!e

him that +e #o not re$ommen# !ering the #rink that +ay. 9f they

)er!i!t a$$ommo#ate them an# then notify a ,anager.



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1ront /f The #ouse Behavior

There i! to be no yelling or arg/ing in the front of the ho/!e. 9f yo/

hae a )roblem +ith a $/!tomer D" B"T A-U0 kee) $alm an# get

a manager. The !ame a))lie! to em)loyee relation!. Bo yelling or

arg/ing or yelling get a manager.

5ating /r Drin'ing

There i! to be no eating or #rinking in the front of the ho/!e at any

time. *oo# i! only to be eaten #/ring managementa))roe# break!.

After Shift Behavior

0m)loyee! may not !it +ith $/!tomer! at a table or at the bar +hile in

/niform. 9f yo/ are i!iting the re!ta/rant off #/ty yo/ are !till a

re)re!entatie of 'R()*+-+* N+/(0. *or thi! an# other rea!on! +e

+ill a))re$iate yo/ maintaining a ery high !tan#ar# of behaior.



66/66


Conclusion

There i! a lot of information $ontaine# in thi! man/al &eliee it or not ho+eer there i!

een more information that i! not.

We hae gien yo/ the ba!i$! a! +e ie+ them an# ho+ +e +o/l# like them to be$on#/$te#. There i! no !e$tion in thi! man/al $on$erning ;Team+ork.; The rea!on for

thi! i! that +e feel thi! to)i$ fall! /n#er the ;Common Sen!e; $ategory. We e)e$t o/r

!taff at 'R()*+-+* N+/(0to )o!!e!! thi! $ommon !en!e from the +or# ;".;

We +ant yo/ to /!e the !eri$e ti)! in the man/al along +ith yo/r $ommon !en!e an#

aboe all "U- in#ii#/ality to hel) $reate an atmo!)here that +ill en$o/rage goo#

time! for o/r $/!tomer! an# yo/r!elf. When thi! ha))en! yo/ +ill be en!/ring the

!/$$e!! of not only 'R()*+-+* N+/(0 b/t al!o yo/r!elf.

""D EUC=


Documents

Bartender Training Manual