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Barriers to Communication
By :Yesha Vyas
Introduction
• ‘Barriers’ means a thing that makes communication or good relationship between people more difficult or impossible
• Hurdles or problems which affects the transmission of information from the sender to receiver in the communication process are called communication barriers
• These problems arises because of wrong assumption made about the sender or the message itself
• These barriers are consciously or unconsciously created either by sender or the receiver
Contd..
• The large number of organization problems are communication problems
• Noise is an undesirable input due to which communication barriers enters the system and causes the distortion of the message
• The general criterion is that communication will be effective only if its ultimate objective is achieved
Barriers to communication
• Physical • Noise,invisibility,environment and physical discomfort,distraction and ill health,insufficiently insulated rooms, poor lightning
Contd..
• Psychological • Prejudice, know-it-all,pre-occupation,ego hangup,fatigue,anxiety,preconceived idea/notion, background,disinterest,fixed ideas, inattention,imperceptions & unfulfilled curiosity,previous learning,knowledge,cultural disparities
Contd..
• semantic • Use of unsuitable words
• Improper & ambiguous sentences
• Lack of comprehension
• Lack of clarity
• Not aware of different meaning of words
• Not aware of polysemic features of language
Contd..
• Organizational • Processing of information from several people
• Delay in getting information because of many transfers of situation
• Distortion of message because of different sources
Contd..
• Interpersonal • Emotional feelings• Unshared
perceptions,ideas,views,values, & opinions
• Attitude of sender & receiver – positive/negative
• Wrongly timed message• Listening skills• Noise,distraction & disturbance• Partial and inattentive listening• Lack of attention while
listening
Barriers in Broader Way
• Physical barriers – insufficiently insulated room,sounds related to physical disturbance & destruction either in the surrounding environment or somewhere close by which perforce draw attention of the participants can be termed as physical noise
Contd..
• Psychological Barrier – mental turbulence of any type which distracts the interact ant or prevent him from paying attention to the message, is defined as psychological barriers
• Semantic barrier – if the receiver is not able to comprehend the message that the sender intend to convey, it results into language barrier in the process of communication
Meanings of word charge
• Charge (N) • A price asked for goods or services
• A claim that a person has done wrong
• Responsibility of somebody/someone
• A person or thing left in somebody’s care
• A sudden rush or violent attack• Task or duty• An amount of explosive
needed to fire a gun• Instruction, direction
Contd..
• Charge (v) • To accuse somebody/something
• To record something as a debt
• To claim assert• To fill something with
an emotion
Contd..
• Organizational Barrier – in any organization setup there could be 2 basic channels of communication , formal & Informal
• Interpersonal barriers – emotional reactions, positive/negative attitude of sender & receiver, wrong time of message and inattentive listening create communication barriers
Interpersonal Relationship at Work
colleagues Making request for information
More in nature of cooperation & participation
Providing info,cooperation,confirmation,reassurance,assistance & explanation
Making adequate contribution
Making proposal & suggestion
Relationship Strategy Style
Contd..
subordinate Summoning or requesting to carry on work
Positive,polite & guiding tone
Providing instruction to accomplish the work in accordance with requirement
Persuading to accomplish the tasks
Motivating to improve the work quality
Involving in the work to achieve greater result
Directing action
Explaining the task & project’s specification & goals
Explaining changes in policies & procedures
facilitating
Contd..
supervisor Making suggestion when required
Positive,polite & congenial
Undertaking task
Supporting and assisting whenever & where ever required
Providing required info
Being accountable
Suggesting
Proposing action
Requesting action
Recommending and reporting to him
Overcoming barriers to communication
• Physical barriers • Make suitable sitting arrangements
• Ensure audibility and visibility
• Minimize visual & aural distraction
• Provide environmental comfort
• Proper posture & proper body
Barriers Methods to Overcome Barriers
How to Overcome Barriers
• Psychological Barrier• Plan & clarify ideas &
opinions• Collate ideas, or suggestions
of others• Support decision making• Call attention and motivate
the listeners• Use feedback process• Develop trust and
confidence• Explain the importance of
the message
How to Overcome Barriers
• Psychological barrier • Provide assistance to comprehend the message clearly
• Make it a purposeful communication
• Direct it to a purpose
• Time your message carefully
• Catch up with individual background
How to Overcome Barriers
• Semantic Barriers • Use simple & precise language
• Use less verbalism
• Use suitable language
• Employ different methods of communication
• Avoid ambiguous and abstract words
• Avoid polysemic words which creates confusion
How to Overcome Barriers
• Organizational barrier • Make it a two way process• Provide network to permit
direct access from top to bottom & visa versa
• Dissemination of information through several channels
• Establish feedback system• Use informal channel of
communication;grapevine
How to Overcome Barriers
• Organizational barrier • Provide information to the concern person
• Avoid unnecessary info
• Purposeful communication
How to Overcome Barriers
• Interpersonal Communication
• Explain the importance of message
• Clarity in emotional expressions
• Attitude of the sender & receiver
• Prefer positive attitude
• Create a climate of trust & confidence
How to Overcome Barriers
• Interpersonal Barrier • Time your message carefully that is; what,where,when,how ,why to say
• Attentive listening with full concentration
Review
Common Barriers• Noise• Lack of planning Goal Conflict• Wrong/unclarified assumption Offensive style• Semantic problem Time & Distance• Cultural barriers Abstracting• Socio-psychological barriers Slanting• Emotions Inferring• Selective perception• Filtering• Information overload• Loss by transmission• Poor retention• Poor listening
Barriers Attributed to Sender
• Lack of planning• Vagueness about the purpose of communication• Objectives to be achieved• Choice of wrong language • Unshared and unclarified assumption• Different perception of reality• Wrong choice of the channel
Barrier Attributed to Receiver
• Poor listening• Inattention• Mistrust• Lack of Interest• Premature evaluation• Semantic difficulties• Bias• Different perception of reality• Attitudinal clash with the sender• Not in a fit physical state
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