Barriers to Communications

Vaibhav Pant - 52Vandana Sonawane - 77Imran Kasu - 31Madan Waghmare - 85Swarada Kotwal - 35 Sachin Mane - 39Devavrat Tendulkar - 79Narendra Tambe - 78

Objectives

• Communication• Barriers to Communications• Types of Barriers to Communications• Implications of Barriers• How to overcome Barriers• Conclusion

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Communication

Channels

Sender Receiver

Settings

Noise

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Barriers to Communication

Barriers

Sender Receiver

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Barriers to Communications

1. Physical 2. Language3. Cross Cultural4. Personal-Psychological5. Socio-Psychological6. Status7. Organization

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1. Physical Barriers

– Noise– Time and Distance– Environment– Defects in medium / channels– Poor Retention

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2. Language Barriers

• Different Languages• Difference in Accent / Pronunciations• Jargons• Semantic Barriers

– Word having different meanings– Bypassed instructions– Denotations and Connotations– Poor Vocabulary– Grammar and Punctuations

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3. Cross Cultural Barriers

• Heterogeneity of populations• Different Customs & Traditions• Different Social Perceptions

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4. Psychological Barriers

• Personal Psychological Barriers

• Socio Psychological Barriers

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Personal Psychological Barriers

• Premature Evaluation• Different Perceptions• ALLness and Closed mind• Effect of Fear & Emotions• Misunderstandings• Halo Effect• Inattentiveness• Abstracting• Slanting

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5. Social-Psychological Barriers

• Attitude and Opinions

• Status Consciousness

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6.Status Barriers

• Hierarchy—– Managers believe that all clerks are lazy.– News letter is perceived as propaganda

sheet.– Important feedback given by sub ordinates is

not paid attention by superiors.

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7. Organizational Barriers

• Hierarchical Barriers• Specialization of Workforce• Wrong choice of Medium• Communication load• Organization Policy

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Implications of Communication Barriers

• Loss of Trustworthiness• Financial Impact• Delay in completion of tasks• Can lead to unrealistic assumptions• Discomfort in relationships• Can damage public image

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Classification

• Sender• Receiver• Situation Related Barriers

– Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial

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How to Overcome the Barriers

• Proper Encoding & Decoding of message• Understanding of situation• Selection of Medium• Maintenance of Instruments• Feedback• Open Mind & Positive attitude• Develop Good Listening Skills• Eliminate fear

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Channels

• E.g. Telephone is better than memos• Email is better than telephone• IM is better than E-mail• Radio is better than TV.

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Summing it up…….

• The key to the communication process is to have understanding on the part of the receiver.

• There are many barriers to good communications that must be overcome for communications to be successful.

• Learn to be an active listener as part of successful communications.

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Summing it up……

• Communicating to be understood and being a good listener are crucial.

• Another important aspect of communication is to think about what you are saying before you say it.

• Today’s communications set the tone for tomorrow’s relationships.

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Questions???

Thank You