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Saving You Time, Money & Talent. Barb Miller Vice President Government, Technical and Integration Services. What Is. Capabilities. Cisco Advanced Integration Services. Sample Customer Configurations and Testimonials. What Is. Capabilities. Cisco Advanced Integration Services. - PowerPoint PPT Presentation
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Barb Miller
Vice PresidentGovernment, Technical and Integration Services
Barb Miller
Vice PresidentGovernment, Technical and Integration Services
Saving You Time, Money & Talent
Tech Data Confidential2
What IsCapabilities
Cisco Advanced Integration Services
Sample Customer Configurations and
Testimonials
Tech Data Confidential3
What IsWhat IsCapabilities
Cisco Advanced Integration Services
Sample Customer Configurations and
Testimonials
What Is What Is
Tech Data’s in-house department that provides
competitively priced assembly, configuration, and customization of IT
products to Reseller/End User specifications
Tech Data Confidential5
West Coast IntegrationWest Coast IntegrationCenter Grand OpeningCenter Grand Opening
• Fontana, CA Config center opened September 1, 2009
• Tech Data is the only broadline distributor with East and West coast config capability
Tech Data Confidential6
Miami, FL
U.S. Logistics Centers U.S. Logistics Centers Located Near Customers Located Near Customers
Fort Worth, TX Suwanee, GA
South Bend, IN Swedesboro, NJ
Fontana, CA
Tech Data Logistic Center
Tech Data Logistic Center With Integration Center
Tech Data Confidential7
Assembly And Config. ServicesAssembly And Config. Services
Coast-To-Coast Integration Services Save Time and Money
Tech Data is now the only U.S. distributor offering VARs access to state-of-the-art configuration facilities on both coasts
• Tech Data’s 25,000 sq. ft. east and west coast integration centers are co-located within their respective 456,000 sq. ft. New Jersey and California logistic centers
• ISO 9001:2000 certified (Swedesboro, NJ only)
Keep your valuable technical resources
doing billable work in the field rather than
in the back office assembling components
or loading software
Tech Data Confidential8
What IsCapabilities
Cisco Advanced Integration Services
Sample Customer Configurations and
Testimonials
Tech Data Confidential9
Our Fulfillment Sets The BarOur Fulfillment Sets The Bar
Tech Data Confidential9
• 99.5% error-free production yields
• 100% on-the-bench inspections
• 100% customer resolution
• 99.998% commit date accuracy
• 99.99% customer satisfaction
• 48-hour turnaround
• Internal and external ISO audits
• Custom Engineering Team for FABs
Tech Data Confidential10
With A Top Notch Integration StaffWith A Top Notch Integration Staff
Integration Staff
• Seasoned staff of technicians with the ability to flex as production needs change
• Majority of technicians have over 5 years tenure with Tech Data
• Technicians hold a wide array of industry standard certifications from CompTIA, Microsoft and Cisco including A+, MCSA, MCSE, CCNA and CCNP
Offering Comprehensive Solutions
• Standard configuration of commercial products
– System & Storage Configuration
– Network Gear Integration
• Custom services for the largest volume projects or the smallest
– Custom Engineering Services & Business Support
• Comprehensive strategic services
Tech Data Confidential11
More Than 1,900 Industry-Recognized More Than 1,900 Industry-Recognized CertificationsCertifications
• Telephony– Nortel BCM
– 3Com NBX
– Cisco IP Telephony
• Security– CISSP
– Symantec Certified Technology Architect
– Checkpoint CCSA
– Watchguard/SonicWall
• General– CompTIA A+, Network+, INET+,
Linux+, Security+, HTI+
• Storage & Systems– HP Master SAN Architects
– Brocade Fabric Professional
– EMC
– IBM Server Consolidation
– MDS9000
• Software– MS Windows NT, 2000, 2003 MCSEs
– IBM Tivoli Certified Consultant
– IBM Certified Lotus Professional
• Cisco– CCNA, CCDA
– CCNP, CCDP
Tech Data Confidential12
Providing Wide-ranging Providing Wide-ranging Integration CapabilitiesIntegration Capabilities
• Server, desktop, notebook and network hardware integration
• Hardware/software installation
• Customized end-user setup
• POST and special testing
• Software propagation
• Asset tagging and labeling
• Rack configuration and shipping
• Custom imaging
• Special packaging
• Private Label Delivery (PLD)
Tech Data Confidential13
Network Gear IntegrationNetwork Gear Integration
• Any product carried by Tech Data
• Hardware module integration
• Software installation and upgrades
• Custom configuration File Loads
• Port configuration, Network Protocols, VLAN and VPN setup
• Customization for End Users
Tech Data Confidential14
Custom Engineering GroupCustom Engineering Group
Custom Engineering Services
• Image and Software
• Change Management
• Image/Script Creation and Maintenance
• First Article Build
• Customer Instruction Sets
• CSP
• Customer WAN Connectivity
• Process Engineering and Change
• Electronic Ordering
• Reporting
• Rollout Management
• Create process documentation (work instructions)
• Perform First Article Build (FAB) test process
• Software/Image creation, maintenance and management
• Local infrastructure and technical support
• Technical liaisons between shop floor, sales and customers
Tech Data Confidential15
• Purchasing is an integral element to our success
• Integration Services will accept customer-supplied (CSP) products to configure
• Our product movement team works to ensure product allocation on regular configuration orders
• In special cases (rollouts, large orders) Tech Data Sales Reps will work with Purchasing to have purchase orders placed
Purchasing Is IntegralPurchasing Is Integral
Tech Data Confidential16
Private Label Delivery 1-800-237-8931 x 83142Private Label Delivery 1-800-237-8931 x 83142
• Display your company’s logo on shipping labels and packing lists, along with custom text
• Every order looks just like you shipped it yourself
• Warehouse address appears on packing list and shipping label to facilitate returns
Tech Data Confidential17
Integration ‘Warranty’Integration ‘Warranty’
• Integration Services will resolve all issues relating to configuration orders, provided that Tech Data is notified within 30 days of invoice to the Reseller
• Defective configured items will be replaced upon verification through Tech Data’s Tech Support department
• Tech Data will resolve all issues relating to Tech Data workmanship and compliance to customers’ specifications that were supplied in the pre-configuration process
Tech Data Confidential18
Capabilities
Sample Customer Configurations and
Testimonials
Cisco Advanced Integration Services
Cisco Advanced Integration Services
What Is
Tech Data Confidential19
Cisco Advanced Integration ServicesCisco Advanced Integration Services
Option 2
Integrating Cisco Call Manager into the IBM MCS/HP Server Platform
– Load OS–with all current patches
– Load Call Manager SW
– Scan MAC address and serial numbers for each phone (up to 25 phones)
– Load in phone templates
– Your Cost only $250
Option 1
Switches & Routers (includes CCME)
– Hardware/WIC installation
– Load/Update IOS
– Down Load Specific Customer Provide Files
– Asset Tag
– Reporting
– Private Label Delivery (PLD)
• Tech Data is the exclusive distributor utilizing Cisco’s IE2100
• Tech Data can configure up to 216 Switches or Routers at a time
Tech Data Confidential20
Cisco Advanced Integration Services*Cisco Advanced Integration Services*
* Minimum quantities apply.
Included
• IOS/Bootstrap Loading
• Memory and Peripheral Installation
• IP Configuration
• Re-Packaging
• Private Labeling
• Detailed Invoicing
• Serial Number Reporting
• Web-Based Freight Tracking
• Standard EDI Reporting
• Dedicated CAIS Hotline
• Free Pre-Sales Technical Support*
Optional Services
• SSH Key Generation and Loading
• 3rd Party or Generic Packaging
• 3rd Party Documentation or Cabling
• Custom Asset Tagging and Reporting
• MAC Address Reporting
• System Configuration Reporting
• Custom EDI OR XML Reporting
Tech Data Confidential21
CAIS BenefitsCAIS Benefits
• Increases your profit
• Lowers your costs
• Extends your geographical reach
• Grants you immediate access to Cisco hardware
• Drop ship fully integratedCPE to your customers
• Frees up your technical staff
• Helps you capture new business
Tech Data Confidential22
Sample Customer Configurations and
Testimonials
Capabilities
Cisco Advanced Integration Services
What Is
Tech Data Confidential23
• 6,500 unit server rollout over 3 months for nationwide retail pharmacy after purchase of competing chain
• Hardware inserts
• Software installation
• Backplane swap
• Asset tagging/reporting
• Installation coordination with reseller to meet store opening deadlines with 48 hour or less notice
Sample Customer Sample Customer Configurations/RolloutsConfigurations/Rollouts
Tech Data Confidential24
• 10,000+ unit router/switch rollout over 2 years for nation-wide telco service provider for 10,000 unique Federal Gov’t installation sites
• Specified revision IOS load
• Asset tag/Mac address labeling
• Reporting
• Coordination with service provider for wiring closet installs
• Second phase deal won for 10,000+ additional units
Sample Customer Sample Customer Configurations/RolloutsConfigurations/Rollouts
Tech Data Confidential25
Sample Customer Sample Customer Configurations/RolloutsConfigurations/Rollouts
• Secure server configuration and installation for major financial institution expansion with 20+ different FABs shipping to newly acquired banks/approx 300 units per month
• Private VPN and host server provided for imaging
• Hardware inserts/BIOS settings
• Firmware upgrades/downgrades
• Imaging/OS installation
Tech Data Confidential26
Sample Customer Sample Customer Configurations/RolloutsConfigurations/Rollouts
• Complete rack solutions palletized and shipped to large healthcare providers via special carrier
• End user provided rack diagrams of which component went into each slot
• Reseller provided specific cabling in specific lengths color coded to meet end user specs
• Multiple components and storage accessories added to solution
Tech Data Confidential27
Sample Customer Sample Customer Configurations/RolloutsConfigurations/Rollouts
• IPT Call Manager Servers and phones configured for nationwide auto dealerships on behalf of reseller
• Reseller has employee on site to work through FABs with Tech Data Custom Engineering team
• Hardware inserts/asset tagging/reporting
• Firmware upgrade/downgrade
• BIOS settings
• Imaging/OS
• Servers interconnected for additional configuration and testing
Tech Data Confidential28
Headlines:
• Cisco Partner Leverages Tech Data’s Integration Services and Saves Money, Time and Resources
• Reseller Sees Higher Margins after Using Tech Data’s Integration Services
• End-to-End Project Management Makes Complex Server Builds ‘Plug n Play’ for Healthcare Solutions Provider
• Education Reseller Wins Business With Tech Data’s Imaging Workshop
• Solutions Provider Meets Strict SLAs; Saves Time, Money and Talent in Process
Customer testimonials,
contact information,
pricing and much
more can be found at
www.techdata.com/integration
Customer TestimonialsCustomer Testimonials
Integration CenterIntegration Center
Integration CenterIntegration Center
COMPETITIVECOMPETITIVECOMPETITIVECOMPETITIVE
EFFICIENTEFFICIENTEFFICIENTEFFICIENT
ACCURATEACCURATEACCURATEACCURATE
CONSISTENTCONSISTENTCONSISTENTCONSISTENT
Tech Data Confidential32
For more information contact your sales team or dial
1-800-237-8931 ext 66123
Or visit
www.techdata.com/integration
Tech Data Confidential33
Q&A
Tech Data Confidential34
Additional Tech Data Services
Tech Data Confidential35
The Solutions CenterThe Solutions Center
Close Deals And Win New Business
• 6,000 square foot IT solutions lab
• More than $5M in IT products
• More than 120 manufacturers and software publishers
• Solution demos
• Proof-of-concept
• Technology seminars
• Testing
• Training
The Solution Center hosts approximately 300 visitors each month!
Tech Data Confidential36
TDEducation 1-800-237-8931 x 75002TDEducation 1-800-237-8931 x 75002
• Training roadmaps provided by subject matter experts – get the right training!– We’ll help you find your way through the certification
and authorization mazes and save you time!
• Access to multiple training vendors from a single source – training where & when you need it!– Strategic relationships with 40+ training organizations– Over 150 locations to support you
• Pre-negotiated discounted rates – get your training at the right price!– No minimum requirements or contracts
• Use your TD credit terms for training purchases– Most training providers require customers to prepay for
classes– Extend your annual budget with pre-paid training
accounts
Tech Data Confidential37
TDOnCallTDOnCall
TDOnCall partners you with nationally known service providers who are dedicated to helping you accomplish more without impacting your operating budget. Take advantage of quality call center services to provide your customers with the technical assistance they need–as fast as they need it.
Tech Data Confidential38
TDOnCall 1 – 800 – 237 – 8931 x 64257TDOnCall 1 – 800 – 237 – 8931 x 64257
Help Desk
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and Maintenance Agreements
• Provide your customers the option of 24-hour or business-hours-only experienced help desk support for leading hardware and software solutions
• Ideal for SMBs with little or no technical staff!
Tech Data Confidential39
TDOnCallTDOnCall
Help Desk
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and Maintenance Agreements
• Comprehensive repair, refur-bishing and exchange services
• TDOnCall Parts Wizard allows you to quickly identify and pur-chase new & refurbished parts for the most popular printer brands, as well as hard-to-find replacement parts for specialty and out-of-production products
• 100% guaranteed, covered by a 90-day warranty and backed by free, 24/7 technical support
Tech Data Confidential40
TDOnCallTDOnCall
Help Desk
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and Maintenance Agreements
• Whether you’re handling a simple job or undertaking a major IT project, TDOnCall has the expertise and project management capabilities necessary to install and deploy solutions on a national scale
• Free up your technicians and systems engineers to focus on more profitable work for your business while TDOnCall handles the more routine installation and repair services
Tech Data Confidential41
TDOnCallTDOnCall
Help Desk
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and Maintenance Agreements
• Regulations on proper disposalvary—Protect yourself and yourcustomers from potentialliability with asset disposalservices from TDOnCall
• Attach high-margin assetdisposal services to new product sales or leverage programs for large technology refreshes to discard end-of-life hardware in a secure andenvironmentally friendly manner
Tech Data Confidential42
TDOnCallTDOnCall
Help Desk
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and Maintenance Agreements
• Engage top IT talent when you need to support large or complex deployments
• Gives you access to more than 150,000 qualified consultants with the skills you need
• You don’t have to turn down business if a customer needs services outside your local geography or support for a specialized technology
Tech Data Confidential43
TDOnCallTDOnCall
Help Desk
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and Maintenance Agreements
• Offer post-warranty assurances and enhance your revenue with point-of-sale extended-service contracts and post-warranty maintenance agreements available through TDOnCall
Tech Data Confidential44
Contact InformationContact Information
TDOnCall Hotline: x64257
• http://www.tdoncall.com
Education Hotline: x75002
• http://www.tdeducation.com
Tech Data Confidential45
Q&A
The Difference In DistributionThe Difference In Distribution