BAR Training Services Brochure 2016

8/16/2019 BAR Training Services Brochure 2016

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BAR Training Services Training Brochure

www.removalstraining.com


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Running newsletter header top left Contents

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG

Tel: 01923 699 484, Email: [email protected], Web: www.removalstraining.com

Introduction to BAR Training Services.......................................................................3

Driver CPC.....................................................................................................................5-6

Introduction To Our Field Trainer................................................................................4

Statutory Training Modules.........................................................................................7-8

Skills Training Modules..............................................................................................9-12

Training Bundles..........................................................................................................13-15

Additional Skills Training & Our Costs........................... ..........................................18

Management Training..................................................................................................16-17

Induction Booklets and DVD’s...................................................................................19


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Our Field Trainer PeterWalters presenting a

training session at BAR

head ofce.

BAR Training Services set the standards in industry specic training for BAR Members and the

removals industry as a whole. We can provide BAR Training courses onsite at your premises and our

costs include travel and accommodation for the trainer. We also provide training at BAR, Watford.

Each course can be fully tailored to suit your individual company requirements. BAR Training

services includes career development, management training and a full range of progressive

skills based training. BAR Training Services commitment to improving the skills of the

Industry includes substantial input into the development of the Trailblazer apprenticships.

BAR Training Services employ a fully qualied and experienced team of trainers to

deliver all of their programmes. If you do not nd the required training programme

listed, BAR Training Services can create and design a bespoke programme

specically for you. For more details, please contact BAR Training Services.

Running newsletter header top leftIntroduction to BAR Training Services

3


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“Brings things to light that are sometimes

overlooked, good course, valuable

information”

“Great course, nice refresher, nice that Petehad done removals so could relate to us

with questions”

“Learnt lots of things I didn’t know before”

“Interesting and knowledgeable”

“I learnt quite a bit, well presented,

very knowledgeable”

“I liked learning how to measure and cube

items”

“Very informative. Good stories to back up

a point”

“A good course and good tutor”

Introdution to our Field Trainer

4

Peter Walters, our BAR Training Services Field Trainer, has been employed by BAR Training Services since

September 2011. Prior to joining BAR Training Services Peter was actively involved in the removals industry

for 27 years. He started as a Porter, followed by promotion to Foreman and he gained his HGV class 2

licence. His nal 6 years in removals were spent in the role of an Estimator where he secured many domestic

and commercial relocations.

When the opportunity came along to work for BAR Training Services, Peter jumped at the chance, as it

provided him with a new challenge and the opportunity to pass on his removals knowledge and experience


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Tel: 01923 699 484, Email: [email protected], Web: www.removalstraining.com5

The Driver CPC rules affecteveryone who drives vehiclesover 3.5 Tonnes vocationally.

In order to legally drive LGV’s andHGV’s, Drivers must hold a validDriver Qualication Card (DQC),and in order to remain qualiedthey must attend 35 hours ofDriver CPC Periodic Trainingbefore the expiry date shown ontheir DQC.

Remember: This is periodictraining and therefore every time

your card renews, you will need to continue to attend 35 hours of periodic training prior to your cardexpiring again.

The following Driver CPC training modules are available through BAR Training Services:

Driver Essentials (7 hours): The course aims to make the drivers aware of the driver’s hours rules andregulations and other regulations regarding working time and making them realise the importance of abidingby these rules.

Module Content: EU drivers hours, domestic rules, mixed EU and domestic driving, daily driving hours,breaks from driving, daily and weekly rest periods, reduced daily rest calculations, split rest, daily restinterruption, multi-manning, emergencies, working time regulations, periods of availability, the tachograph,analogue and digital operations, penalties and infringement, daily walk around checks.

Safe & Fuel Efcient Driving (3.5 Hrs): This course demonstrates the impact of safe and efcient driving,including the impact on the vehicle, the individual, the company and the environment.

Module Content: Safe and efcient driving, braking, forward planning, gear selection, hazards, load

positioning, skigears or block changes, speeding, tyres and weather conditions.

Company Image & Customer Care (3.5 Hrs): Understand the impact and importance of good customer

service and care including how your role impacts the company’s images.Module Content: Understanding customer care, listening skills, using questions, using customer care to

increase sales, dealing with customer complaints.

Driver CPC

Duration: 7 hours (consisting of 2 x 3.5 hour modules) or Driver Essentials (7 hours)

Price

Onsite: BAR Member - £985 + VAT, Non BAR Member - £1200 + VAT (Max 20 delegates)

BAR Watford: BAR Member - £87 + VAT, Non BAR Member - £105 + VAT (Per Person)

(Cost Includes DVSA upload fee)

Please see overleaf for

further information on

Driver CPC"I liked that Peter Walters, who delivered

the course, had been in the industry”


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Driver CPC - Continued

Packing (3.5 Hrs): It is essential that during a removal all fragile itemsare packed properly using the correct materials, not only to ensure theeconomic use of all packing materials.

Module Content: Customer’s expectations, required standards, weight of carton, setting up a workstation,premises protection, sequence of packing, correct selection and use of materials.

Vehicle Loading (3.5 Hrs): A correctly loaded vehicle ensures that items are well protected and remainundamaged. This course teaches correct methods of loading and the various considerations such as weightlimits/distribution within the vehicle.

Module Content: Correct loading procedures, vehicle positioning, vehicle capacity, weight distribution, partloads, load evaluation, loading sequence, loading over the top, load protection, securing the load, unloading.

Manual Handling (3.5 Hrs): This course covers the health & safety at work regulations, types of injury, andthe correct methods that should be used when lifting and moving items.

Module Content: Importance of correct manual handling, kinetics of the spine, types of injury, safe liftingprocedures, single lifts, team lifts, lifting aids, safe use of equipment.

Risk Assessment (3.5Hrs): Risk assessments are important to protect your workers and business as well ascomplying with the law. This course demonstrates how to identify hazards and reduce risk in the workplace.

Module Content: Identifying hazards, evaluating risks, recording risk assessments, reducing risks, managingrisks.

Emergency Situations (3.5Hrs): This module enables the trainee to identify how emergency situations candevelop, what to do if they happen and what they can do to prevent the situation developing further.

Module Content: Breakdowns, emergencies on the motorway, accidents, incidents involving dangerousgoods, aggressive behaviour, emergency aid and how to report an incident.

Prevention of Physical Risks (3.5 Hrs): This module enables the trainee to identify physical risks to healthand the potential to cause harm. They can then identify the risk and the actions to minimise the risk to health.

Module Content: The principle of ergonomics, the potential harm that can be caused by some movements,post posture and effects of physical tness, manual handling, handling equipment and accidents at work.

Duration: 7 hours (consisting of 2 x 3.5 hour modules) or Driver Essentials (7 hours)

PriceOnsite: BAR Member - £985 + VAT, Non BAR Member - £1200 + VAT (Max 20 delegates)


(Cost Includes DVSA upload fee)


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Statutory Training Modules

Description: Fire safety training for employees is a legal requirement under re legislation. BARTS

run courses for Fire Wardens and Marshals on re prevention, re safety and for managers who are

responsible for determining re safety procedures.

Course Content: Current legislation, roles of the Fire Warden/Marshal, responsibilities, roll call

procedures, building checks, re alarm drills, re safety information pack.

Description: All workers have a right to work in places where risks to their health and safety are

properly controlled. The Health & Safety Executive is responsible for enforcing the Health & Safety at

Work etc Act 1974 which states that all staff are suitably trained in the prevention of physical risk both to

themselves and to others. This course demonstrates the methods of identifying and reducing risks in the

workplace.

Course Content: Current legislation, responsibilities, identifying & reporting risks, basic rst aid, manual

handling, re safety, the chemistry of re, identifying causes of re, re prevention.

Description: It is a criteria of BAR membership that Members must be able to demonstrate that all staff

employed, hired or engaged are suitably trained and qualied. An induction programme including a full

health and safety procedure must be in place for all staff, and written records must be kept of the trainingundergone by each employee, including health and safety related training. This course give students a

brief history of the industry and covers all the necessary legislation associated with induction training.

Course Content: A background of the industry, a background of the company, current legislation,

customer relations, health & safety, re safety, manual handling, furniture handling skills.

Fire Warden: Statutory Training

Health & Fire Safety Awareness: Statutory Training

Induction: Statutory Training

Duration: One Day (7 Hours)




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Running newsletter header top leftStatutory Training Modules



Description: Health and safety at Work Regulations require employers to provide their employees with

health and safety information and training. This should include as necessary information and training onmanual handling injury risks and prevention. On this course students will learn the types of injury that

are caused through poor manual handling and the correct methods that should be used when lifting and

moving items.

Course Content: Importance of correct manual handling, kinetics of the spine, types of injury, safe lifting

procedures, single lifts, team lifts, lifting aids, safe use of equipment.

Description: A risk assessment is an important step in protecting your workers and your business, as

well as complying with the law. It helps to focus on the risks that really matter in your workplace – the

ones with the potential to cause real harm. In many instances, straightforward measures can readily

control risks and mean that your workplace is protected. This course demonstrates how to identify

hazards and reduce risk in the workplace.

Course Content: Identifying hazards, evaluating risks, recording risk assessments, reducing risks,

managing risks.

Manual Handling: Statutory Training

Risk Assessment: Statutory Training

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“Very professional,excellent presentation"





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Skills Training Modules

Description: Barometers, Mantle Clocks, Wall Clocks and Long Case Clocks require specialist handlingwhen being moved. Using the correct method of handling and packing materials is essential. The course

teaches the skills required for handling and packing/wrapping barometers and clocks correctly.

Course Content: The customer’s expectations, standards required, main features of barometer/clock,

parts requiring special attention, actions prior to transit, preparation for transport.

This course is delivered onsite only

Description: Commercial packing focuses on the methods of handling commercial items and the packing

materials that are used during a commercial or ofce move. Students will learn the correct sequence of

packing and how to identify and use the correct packing materials.

Course Content: The customer’s expectations, standards required, health & safety, correct selection &

use of materials, correct selection & use of equipment, labelling, packing methods for ofce items and

appliances.

Description: Container loading plays a huge role in our sector and there are many elements to consider

when loading a container. A correctly loaded container ensures that items remain undamaged and are

well protected. This course teaches students the correct methods of loading a container.

Course Content: The importance of correct loading, container positioning, correct use of ramps and

platforms, container capacity, weight distribution, part loads, load evaluation, loading sequence.


Description: There are various forms of documentation necessary to the removals process, whetherrequired by law or simply to carry out a successful, efcient removal. This course provides all required

knowledge and correct completion of removals specic documentation.

Course Content: Company expectations, standards required, importance of correct documentation,

types of documentation, information required, correct completion of documentation.

Barometers & Clocks: Skills Training

Commercial Packing: Skills Training

Container Loading: Skills Training

Documentation: Skills Training





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Description: It is essential that during a removal all fragile items are packed properly using the correct

materials. Not only to avoid damage but also to ensure the economic use of all packing materials.

Course Content: The customer’s expectations, standards required, weight of carton, setting up a

workstation, premises protection, sequence of packing, correct selection and use of materials.

Description: Non fragile packing is used for items such as books, DVD’s and CD’s. This course

demonstrates the correct methods of packing and how to select the right materials.

Course Content: The customer’s expectations, standards required, weight of carton, setting up a

workstation, premises protection, correct selection & use of materials, sequence of packing, correct

marking of carton.

Description: Export Wrapping is used to protect furniture in transit and gives items extra protection.

Export wrapping is a skill that requires the correct use and selection of packing/wrapping materials. This

course demonstrates the methods and techniques used in export wrapping and identies the correct

materials that should be used.

Course Content: The customer’s expectations, standards required, correct selection of materials,

methods of export wrapping, crating, items requiring additional protection, dismantled items, correct

marking of carton.

Description: Using the correct methods of furniture handling is hugely important, not only to ensure

items remain undamaged but also with regard to the health & safety of personnel. This course

demonstrates furniture handling methods and teaches problem-solving.

Course Content: Manual handling, route planning, dealing with drawers and doors, dealing with turns,

dealing with stairs, premises protection, threshold steps


Fragile Packaging: Skills Training

Non Fragile Packaging: Skills Training

Export Wrapping: Skills Training

Furniture Handling: Skills Training


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"Helpful tips to take away

and put into practice"





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Description: Paintings, pictures and mirrors require specialist handling and extra protection in

preparation for transit. This course teaches the correct methods of protection and which materials

should be used.

Course Content: The customer’s expectations, standards required, correct selection and use of

materials, methods of packing, glazed & unglazed items, gilt frames.

Description: Pianos are expensive items so require specialist moving and handling as well as specialist

equipment. This course demonstrates the correct way to dismantle a piano, protect it for transit and

how to reassemble.

Course Content: The customer’s expectations, standards required, types of piano, main features,

equipment used, parts requiring special attention, preparation for transport, handling methods,

protection in transit.


Piano Handling: Skills Training

Painting, Pictures & Mirrors: Skills Training

Description: Aimed at training operative foremen, packers and estimators in the methodologies for

packing and removing libraries and extensive ling systems.

Course Content: Library classications, sequential order, labelling and packing the crate, methods of

packing a library, using existing shelving, mobile shelving, crew organisation, special collections and

integrating collections.


Library Packing & Removals: Skills Training






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Running newsletter header top leftSkills Training Modules

Description: This course will be delivered on site as practical skills training where we will demonstrate

the correct methods for manual handling, vehicle loading, wrapping and packing with delegates taking

part in all practical exercises, there will be no classroom element.

Course Content: Manual handling, health & safety, vehicle loading, packing (fragile & non fragile),

wrapping, tail lifts and risk assessment.


Removals Essentials: Skills Training

Description: A correctly loaded vehicle ensures that items are well protected and remain undamaged.

This course teaches correct methods of loading and the various considerations such as weight limits/

distribution within the vehicle.

Course Content: Correct loading procedures, vehicle positioning, vehicle capacity, weight distribution,

part loads, load evaluation, loading sequence, loading over the top, load protection, securing the load,unloading.


Vehicle Loading and Unloading: Skills Training

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Running newsletter header top leftTraining Bundles

As a BAR Member you are required to renew your statutory health and safety training once a year. You can

cover all of your health and safety or skills training in one day and save money with our ‘bundled’ courses.

These courses combine two or more training modules and are delivered on site at your workplace. Below are

examples of bundled training courses we have put together.

Alternatively, BAR Training Services can create and design a bespoke bundle to suit your needs. Call us to

discuss putting together your own bundle.

Description

Health & Fire Safety: The Health & Safety Executive is responsible for enforcing the Health & Safety at

Work etc Act 1974 which states that all staff are suitably trained in the prevention of physical risk both to

themselves and to others. Under the Fire Safety Law all employers must implement and maintain a re

management plan and all staff must be suitably trained in re prevention and the course of action in the

event of a re.

Manual Handling: Health and Safety at Work Regulations require employers to provide their employees

with health and safety information and training. This should include as necessary, information and training

on manual handling injury risks and prevention. On this course students will learn the types of injury that

are caused through poor manual handling and the correct methods that should be used when lifting andmoving items.

Risk Assessment: Demonstrates how to identify hazards and reduce risk in the workplace.

Course Content

Health & Fire Safety: The chemistry of re, identifying causes of re, re prevention, re ghtingequipment, evacuation procedures, current legislation, responsibilities, identifying and reporting risks,

basic rst aid

Manual Handling: The importance of correct manual handling, kinetics of the spine, types of injury, safelifting procedures, single lifts, team lifts, lifting aids, safe use of equipment

Risk Assessment: Identifying hazards, evaluating risks, recording risk assessments, reducing risks and

managing risks.

Statutory Health & Safety Bundle: Health & Fire

Safety, Manual Handling, Risk Assessment

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"Found it interesting and learnt

new ideas even though I have

been to many H&S courses"





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Running newsletter header top left

Packing Bundle: Fragile/Non-Fragile Packing, Export Wrapping

Description

Fragile Packing / Non Fragile Packing : It is essential that during a removal all fragile items are packedproperly using the correct materials. This is not only to avoid damage but also to ensure the economic use

of all packing materials. Non Fragile Packing is used for items, such as, DVDs and CDs.

Export Wrapping: This course demonstrates the methods and techniques used for export wrapping and

identies the correct materials that should be used.

Course Content

Fragile/Non-Fragile Packing: The customer’s expectations, standards required, weight of carton, setting

up a workstation, premises protection, correct selection and the use of materials, sequence of packing,

correct marking of carton.

Export Wrapping: Methods of export wrapping, crating, items requiring additional protection, dismantled

items.

Description

Commercial packing: Focuses on the methods of handling commercial items and the packing materials

that are used during a commercial or ofce move. Students will learn the correct sequence of packing and

how to identify and use the correct packing materials.

Library Packing: Covers the methodologies for packing and removing libraries and extensive ling

system.

Documentation: This course provides all required knowledge and correct completion of removals specic

documentation.

Course Content

Commercial Packing: The customer’s expectations, standards required, health & safety, correct selectionand use of materials and equipment, labelling, packing methods for ofce items and appliances.

Library Packing & Removals: Library classications, sequential order, methods for packing a library

using existing shelving, mobile shelving, crew organisation, special collections and integrating collections.

Documentation: Importance of correct documentation, types of documentation, information required and

correct completion of documentation.

Commercial Packing Bundle: Commercial Packing/Library Packingand Removals, Documentation



Training Bundles





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Manual Handling Bundle: Vehicle Loading &Unloading, Manual Handling, Furniture Handling

Description

Vehicle Loading & Unloading: Teaches correct methods of loading and the various considerations such

as weight limits/distribution.

Manual Handling: Students will learn the correct the types of injury that are caused through poor manual

handling and the correct methods that should be used when lifting and moving items.

Furniture Handling: Demonstrates the correct methods of packing and how to select the right materials.

Course Content

Vehicle Loading & Unloading: Correct loading procedures, vehicle positioning, vehicle capacity, weight

distribution, part loads, load evaluation, loading sequence, loading over the top, load protection, securing

the load, unloading.

Manual Handling: Importance of correct manual handling, kinetics of the spine, types of injury, safe lifting

procedures, single lifts, team lifts, lifting aids, safe use of equipment.

Furniture Handling: Route planning, dealing with drawers and doors, dealing with turns, dealing with

stairs, premises protection and threshold steps.


Correct lifting

technique can

prevent injuries



"An enjoyable course. The Trainer made

sure it was relevant to the workplace"

Training Bundles





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Running newsletter header top leftManagement Training


Tel: 01923 699 484, Email: [email protected], Web: www.removalstraining.comBAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG


Description: This course has been designed for people who are completely new to estimating.

Delegates will learn the art of cubing volumes of furniture and effects and the importance of the

Estimator’s role.

Course Content: Quantity assessment and the unit system, the role of the Estimator, Estimator’s

reports, putting skills into practice, practical exercises, risk assessment.

This course is delivered at BAR, Watford only

Introduction to Practical Estimating: Management Training

Description: The Practical Estimating course is designed to improve the knowledge and skills of the

Estimator. The two-day course includes three site visits to local properties where students will carry out

mock surveys.

Course Content: The structure of the industry, the unit system, the role of the Estimator/Surveyor, risk

assessment, The Estimator’s report, communication skills, contract conditions, selling the company

services, removal insurance and exam


Practical Estimating: Management Training

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"The course has been invaluable for me"


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Tel: 01923 699 484, Email: [email protected], Web: www.removalstraining.com 3

Management Training



Description: Designed to expand knowledge of Commercial Removals, this course focuses on

calculating volume, methods for Estimating in the Commercial environment, what to look out for and

questions to ask the customer. The course includes practical exercises.

Course Content: Why volume is important, how to calculate volume (including guidelines/hints/

tips to calculating volume), estimating the amount of packing crates needed, questions to ask on site

viewings, methods of a site viewing, risk assessment, information to include in a commercial quotation.


Commercial Estimating: Management Training

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Understanding the correct

procedure is key to

offering customers an

accurate and sensible

quote

"Would recommend this course to others 100%"


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Additional Skills Training & Our Costs



Description: Good customer service is important in every industry, especially when delivering apersonal service such as a removal. This course shows how to identify the needs of the customer,

demonstrating useful techniques in communication and meeting expectations.

Course Content: Listening skills, identifying customer needs, meeting expectations, the importance of

feedback, telephone manner, face to face customer service, dealing with complaints.

Customer Service: Additional Skills

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All of our onsite courses can be delivered anywhere in the UK. This means a

standard price is set regardless of where you are in the UK.

Training costs could be reduced if you are able to share the course with another

company in your area. Cost can be divided on a pro rata basis.


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Tel: 01923 699 484, Email: [email protected], Web: www.removalstraining.com 3BAR Training Services, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG


Running newsletter header top leftInduction Booklets and DVD’s

Induction Booklets and DVD’s

We provide a range of booklets and DVD’s to assist Members in their induction and statutorytraining.

Induction Guide

This guide has been developed to help employees to ease into their role in the company. The

guide has been designed so that employees can work through it bit by bit. It starts with day one

and continues until the new employee has completed their probation period and/or approximately

6 months service.

Price: BAR Members £6.00 + VAT each or £5.00 + VAT each if you order 10 or more.

Skills DVD’s

We provide skills DVD’s, all of which come with a Best Practice Guide as follows:

Overseas Skills

Consists of 8 modules as follows:

Overseas Moving – An Introduction, Documentation, Packing Materials, Packing for Export

First Principles, Packing Techniques, Loading for Export, Handling Imports, Continental Road

Removals.

Commercial Skills

Consists of 11 Modules as follows:

Commercial Moving – An Introduction, Planning - Communication and Teamwork, Special

Equipment, Premises Protection, Packing Techniques, Labelling, Basic Handling, Vehicle

Positioning and Loading, Position, Security, The Foreman.

Foundation & Inland Skills

Consists of 11 Modules as follows:

The Industry, Company & People, Health & Safety at Work, Manual Handling, Customer Relations,

Communication, Documentation, Basic Packing, Basic Furniture Handling (in the booklet only),

Basic Loading & Unloading, Storage & Warehousing.

Price: £100 + VAT per DVD and booklet or £250 + VAT for 3 DVD’s and booklets


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BAR Training Services

Documents

BAR Training Services Brochure 2016