BAR Annual Report_Accounts 2011

8/2/2019 BAR Annual Report_Accounts 2011

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British Association

of Removers Ltd

Annual Report & Accounts2011

BAR is dedicated to promoting professional excellence and service in the removal industry

for the mutual benefit of removers and their customers


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BAR is dedicated to promoting professional excellence andservice in the removal industry for the mutual benefit ofremovers and their customers

ContentsNotice of Annual

General MeetingR3-R4 Directors Report 1-2

Presidents Report R5 Independent Auditors Report 3-4

Director Generals Report R6 Profit & Loss Account 5

Treasurers Report R7 Balance Sheet 6

BAR Services Chairmans Report R8 Notes to the Financial Statements 7-13

QSS Chairmans Report R9 Detailed Profit & Loss and Summaries 14-16

BAR Organisation & Governance R10- R12

BAR Mission Statement

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Notice of Annual General Meeting and Special Resolutions

Friday 18 May 2012

NOTICE IS HEREBY GIVEN that the ANNUAL GENERAL MEETING of the British Association of Removers Ltd (as part of the

Annual Conference), will be held at 9.15am on Friday 18 May 2012, at the Principal Hayley Hotel, Beaumont Estate,

Burfield Road, Old Windsor, Berkshire., SL4 2JJ, for the following purposes:

1. To receive the Associations Accounts, and the Reports of the Directors and Auditors, for the year ended 31December 2011.

2. To appoint Wellers Accountants as auditors of the company until the next AGM, at a fee to be agreed by the Board of

Directors.

3. To consider, and if thought fit, to pass the following Special Resolutions:

3.1 Special Resolution, in accordance with Articles 10 and 30(b)

To elect the officers of the Board of Directors for the coming two years:

(i) To elect as President of the Association, Mr Ian Studd

(ii) To elect as Vice-President of the Association, Mr Gary Wheadon.

and

(iii) To note that Mr Timon Thorncroft was elected as a Directly Elected Director to serve for a period of three

years ending from 18 May 2012

3.2 Special Resolution:

That Article 8 of the Articles of Association be amended to read:

The Board of Directors shall comprise the following persons;

a) President

b) Vice-President

c) The Director-General of the Association (or equivalent executive officer)

d) One person nominated by each recognised functional group of the Associatione) One person currently being and remaining a representative of the Board of Directors of BAR (Services) Ltd

f) Three persons directly elected by the BAR membership.

Co-opted members of the Board

The Board may from time to time co-opt or invite any number of persons, none of whom shall be Directors or entitled

to vote, but whose attendance in the opinion of the Board may be suitable or helpful and whose attendance shall be at

the discretion of the Board for whatever term it may choose.

Limit on Board Directors

The Board shall have no more than one Director employed by the same Member or group of Members.

3.3 Special Resolution

That Article 10 of the Articles of Association be amended to read:

Subject to the other provisions of the Articles or the Members passing a resolution to remove them from office, the

Board members referred to in Article 8 (a), (b), shall be elected at an AGM for a period ending in the second AGM

following that at which they were elected. The Board members referred to at 8 (f) shall be elected for a period of

three years (or such other period as the Board may in its absolute discretion determine) in accordance with the

procedure the Board may from time to time determine. The Board member referred to in 8(e) shall be subject to

retirement and reconfirmation by the Board every two years.

3.4 Special Resolution

That Mr Brian Maidman be re-elected as a Directly Elected Director for a period of 12 months ending from

18 May 2012.

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Notice of Annual General Meeting and Special Resolutions

Friday 18 May 2012

4. To transact any other business which may be properly transacted at an Annual General Meeting.

By order of the Board of Directors

James Falkner

Company Secretary

5 April 2012

Registered Office of the Company: Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG.

Company Registration Number: 133531

Copies of the BAR Report & Accounts 2011 are available and may be downloaded at www.bar.co.uk/agm12.aspx, or upon

request and will be available for inspection at the meeting.

Every Member entitled to attend and vote may appoint a proxy in accordance with, and with the powers conferred by,

Articles 38, 39, 40, 41, 42 and 43 of the Articles of Association, to attend and vote in his or her stead. To be effective, aform of proxy together with any power of attorney or other authority under which it is signed, must reach the registered

office no later than 10.00am on Monday 14 May 2012. To enable comprehensive answers to be given to any questions in

connection with the Agenda, those questions should be submitted to the Company Secretary no later than Tuesday 1 May

2012.

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The Removers Benevolent Association

NOTICE IS ALSO GIVEN that the ANNUAL GENERAL MEETING of the Removers Benevolent Association, will immediately

follow the BAR AGM, at the Principal Hayley Hotel, Beaumont Estate, Burfield Road, Old Windsor, Berkshire, SL4 2JJ, on

Friday 18 May 2012, for the following purposes;

1. To receive the Report and Accounts for the year to 31 December 2011.

2. To note the composition of the Committee

3. To confirm the appointment of Wellers Accountants as Auditors for the

coming year.

4. To consider any other business admitted by the Chairman.

On behalf of the Trustees

James Falkner

Company Secretary

5 April 2012

Registered Charity Number: 284012

Copies of the RBA Annual Accounts 2011 are available and may be downloaded at www.bar.co.uk/agm12.aspx, or upon

request and will be available at the meeting.

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Presidents Report

for the year ended 31st December 2011

Reg Hackworthy

PresidentMay 2012

They say time flies when youre enjoying yourself and the past two yearsseem to have flown by. In 2007 at the Russell Hotel London I became the

junior vice president, now 5 years on I will be handing the chain of officeto Ian Studd, who I am confident will be an excellent President, I wouldlike to take this opportunity and thank people for their help and adviceover the past two years.

...the membership responded and

we have to listen, move on and

make sure we move forward as one

association...

2011 turned out to be a very interesting year, some say

one of the worst the association has endured throughout

its history, but we have come through and are now in my

opinion stronger and in a much better position to move

forward.

Our annual conference was held in Manchester, there

were some complaints about the hotel being a bittired, but once again the actual business content of the

conference was excellent. For the first time we had an

open session for members to air their opinions on any

subject and get things off their chest and this was well

received.

Our Director General gave an overview of our accounts

as, due to circumstances beyond our control, we could

not produce final accounts in time for the AGM. It was a

difficult time, we had a real battle and I would like to

thank all the staff at Watford for all their hard work and

efforts over the past year, it must have been a difficult

time and a shock once the full extent of the financial

irregularities became apparent. I would like to thank

Company Secretary, James Falkner especially as this

was a painstaking exercise, sifting through hundreds

of transactions and checking them all. Also thanks

to our DG Stephen Vickers who without his patience,

persistence and good money management we would

have a different association today. A completed set of

accounts were produced for our EGM in September in

time for filing.

I attended the FEDEMAC conference on behalf of the

association which was hosted by BAR and held in RoyalWindsor, an excellent venue, which is also the venue

for this years BAR conference. I would like, on behalf

of the association, to put on record our thanks to David

Trenchard for all the time and work he has put in over the

past years developing BARs close links with FEDEMAC.A presentation was made to David as he is now retiring

as our representative, and I would like to thank Mark

Chudley for stepping forward to take on this roll.

The main topic of conversation at the start of the year

was the referendum on standards. Whichever way you

voted I do hope that we can now move forward, the

membership responded and we have to listen, move

on and make sure we go forward as one associationand not become fragmented in small groups. There

is an opportunity for the membership criteria to

be strengthened and I hope that you now take theopportunity via the routes shown to get your views

known to national councillors, DED, our DG or any Boardmember, this is your chance, please use it.

Our HQ should be congratulated on winning two

Trade Association Forum best practice awards last

year Membership pack of the year and Website ofthe year it is good to see that we are recognised as

leaders within this sector. We have a new member

of the Commercial team in Caroline Suard, Director

of Marketing, who brings with her a great enthusiasm

and industry experience, I expect her to bring newmomentum to that department.

I would like to thank all Directors for the time and effortwhich they give freely and welcome the new Directors

onto all the Boards. I will now have spare time to annoy

the staff again and getting back to supporting the green

army in 2010 sitting comfortable in the Championship

and now hopefully clinging on to survival in the footballleague. I wish you all success and confidently hope that

our association gets stronger.

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Director Generals Report


Stephen Vickers

Director GeneralMay 2012

2011 saw adversity for BAR, but we did not let it depress us or deflect usfrom progressing membership services or the membership offering. We

have set a course for continuous improvement and, despite deviationscaused by circumstances beyond our control; we have shown remarkableresilience and a determination to succeed.

Remember that there is nothing

stable in human affairs; therefore

avoid undue elation in prosperity,

or undue depression in adversity.

Socrates (469 BC - 399 BC).

phen V s

tor eneraMay 12

During the year we saw the Membership reject the

proposal for standards based membership, we uncovered

substantial financial irregularities and the government

announced the cessation of the OFT, although this was

glossed over as consultation. We saw a substantial

reduction in the take up of training as Members continuedto cut their costs and we failed to see any substantial

upturn in the removals market.

This may be a depressing introduction, but out of this

adversity came a huge amount of success. We launched

the first ever removals specific apprenticeship forcommercial movers and are in advanced development of

the domestic equivalent. This is a substantial success for

removers. We are included in the broad logistics sector

but, because of our comparative size, have to fight

harder and shout louder to make this sort of progress,so great credit goes to the CMG training sub-committee

and BARTS for this outstanding success which should be

celebrated by the whole removals sector.

R&S was relaunched with a new look and feel, greater

business content, a more logical layout to make

items easier to find, an increase in the distribution to

3,500 organisations including key buyers, governmentdepartments, local authorities and other interested

organisations and, to increase brand awareness and

significantly improve advertising value, it was made

available on the public facing part of the BAR award

winning website. Talking of which, BAR was alsosuccessful in winning two Trade Association Best Practice

Awards Website of the year and Membership pack of

the year. The importance of these awards cannot beoverstated; we were measured against many other Trade

Associations and found to be best in class for these two

categories. This is a great fillip for the Association and

helps raise our profile considerably.

Our Marketing activity has increased substantially, the

recruitment of a Director of Marketing to see through the

changes demonstrating to the marketplace that we are a

strong, vibrant Association and that BAR members should

be removers of first choice. Internal communicationsimproved and were streamlined with the introduction

of a weekly e-newsletter to replace the many ad-hoc

communications. This has been well received Theelectronic newsletter is a wonderful addition to our

member benefits this year and Innovative bite-

size industry specific relevant were amongst the

comments and feedback

For the first time we also ensured that the three yearly

inspection cycle was reached and maintained. We

reviewed the complaints and arbitration procedures and

are now in advanced talks to improve these processes.The demise of the OFT will impact all members from

2013, during 2011 we worked tirelessly with other code

sponsors and the OFT to find a proper solution to this. Atthe time of writing this there is agreement in principle

to move the code to Trading Standards and discussions

are on-going on the best ways to do this. It was always

our insistence that any replacement, once the decision

on the OFT had been taken, is to be with an organisation

that has government backing and one that has instant

consumer recognition, the Trading Standards fits thesecriteria.

I could continue with other successes of the past year,

but space does not allow it.

The help and support given by many Members in July and

August, when we were at our most financially vulnerable,

shows the spirit that exists within the Association and

this report would not be complete without sincere thanks

being passed to all concerned. We have come through

this period, and although it will take several years to fullyrecover the situation, we are financially stable and have,despite the doom and gloom mongers and ill-informed

people who seek to do us harm, a robust and financially

viable business plan which is being executed effectively

and efficiently by an outstanding team at Watford, who

should take significant credit for managing us through

this past year.

As you have all witnessed we have managed our way

through adversity, and I look to the future with confidence,and I shall always remember that In prosperity our

friends know us; in adversity we know our friends. (John

Churton Collins)

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Treasurers Report


David Bunting

Honorary TreasurerMay 2012

This year 2012 is the year when the 30th anniversary of the Falklands Waris commemorated, when General Belgrano; 200 mile exclusion zone,

and Exocet missiles, entered the vocabulary. And I was reminded ofExocet in particular, when preparing this report, and thinking aboutthe event which has overshadowed and had an effect on the Associationthroughout the year.

...the Budget for 2012 is extremely

realistic in its forecasts, with a

belief that expectations will be

met.

The Exocet launched at BAR didnt hole us below thewaterline, but could easily have done so if it hadnt been

spotted when it was, and brought into the open through

the financial controls and diligent auditing undertaken

by those charged with the financial management of the

Association.

Cost control was tightened even more, and worthyinitiatives postponed, in order to save money and keep

ourselves afloat both achieved with considerable

success, and despite Training, which had an excellent

2010, having a very poor year, chiefly through staff

turnover in the key area of a Trainer, and our industry in

general cutting its cloth in terms of training investment

as companies took whatever action they deemed

necessary in order to remain viable. Whilst the trading

figures produced a virtually break even situation, through

diligent financial management, our bottom line has been

increased and taken some of the worry away from cash

flow which would have become critical immediately prior

to raising Invoices for the subscription year July 2012 toend June 2013.

Membership figures and subscriptions held up remarkablywell, given that the recession is still with us, and showing

no sign of relaxation. Applications to join continue to be

received a positive sign that the Association is making

its presence felt in the marketplace.

Our holding of subscriptions at levels in place in 2009

could not be maintained, of course, but to set an increase

at below inflation was no mean achievement in the

current climate, indicative of confidence that a strong

financial position could be maintained. The Budget for

2012 is extremely realistic in its forecasts, with a belief

that expectations will be met.

This could be my last report as your Treasurer. The original

Governance review Committee produced a report for the

then Board of Management back in November of 2006,which included the phrase it is also envisaged that the

Post of Treasurer could cease, those duties being takenup by the new Director General, who would possess

sufficient financial knowledge and experience to take on

that role.

This position was maintained by further Committeemeetings, and accepted by the Board at its April 2011

meeting, when it was agreed to consider and decide in

time for the May AGM.

That consider and decide took place at the December

2011 Board meeting, when it was agreed that the

appropriate time for effective date of termination should

be at the end of my second term the Annual General

Meeting in May 2012, subject, of course, to the AGM

approving the Boards decision to abolish the Post.

There is no doubt in my mind that the position of Treasurer,

as it is currently defined and understood, is no longerrequired, with the financial affairs of our Associationin very good hands, the Director General being fully

proficient and skilled in ensuring that the events of thelast few years cannot be repeated, by putting in place

clear structures for monitoring and control, and the

introduction and implementation of very robust internal

and external mechanisms.

My thanks to him for his help and support, and indeed,

all the staff at Watford, during my four years in Post,

and particularly since March 2011 when matters came

to light. My appreciation also to Kath Parker and her

team at Wellers for the diligent and painstaking workundertaken to date.

It has been a privilege to serve the Association in many

ways since I came into removals back in 1984, particularlyduring my 8 years on the Board as President, Chairman

of the Commercial Moving Group, and Chairman of the

National Council, plus 4 years as your Treasurer, and I

give those charged with the direction and control of this

Association my best wishes as they meet the challenges

which lie ahead.

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BAR Services Chairmans Report


John Luxford

Chairman BAR ServicesMay 2012

Once again, 2011 proved to be a difficult year for the removal industry ingeneral, and more so for BAR Services who, despite negotiating hard on

behalf of the members has still seen the price of corrugated board increaseby more than 30% over the last two years. We have, however, strived tocontinue to improve and expand our services to the industry, and onceagain have been able to reward members with a year-end rebate.

We are committed to continually

delivering the same quality of

service and products as we have in

the past.

Chaiohn Lu

AR ServicesMay 12

Following its recommendation to members, BAR Services

witnessed a general change in carton buying behaviour

to the new kraft cartons as a cost saving measure. A

new range of low-cost corrugated cases manufactured

using a revolutionary new fluting, R-flute, a new type

of corrugated fluting that is smaller and closer together

than its B flute predecessor consequently providing

major benefits to the removal industry. This is an idealalternative for companies with less storage space as

pallets take 20% more sheets than the standard cases.

We have also completed research into carton buyingbehaviour among customers to better understand the

current market and customer requirements which will

enable us to meet requirements.

Throughout the year, BAR Services has regularly provided

important and useful packaging information to members

advising on export packaging, potential revenue in retail

self storage products and useful advice on deciphering

board grades on carton quotes. This has been managed

through our website and industry media, and our office

team are always willing to assist with any queries andoffer information on appropriate materials too.

July 2011 saw the new affiliate link to our new look

website allowing customers to buy packaging productsthrough members own website with the order being

placed directly through BAR Services. I am pleased to

report that this particular product is proving to be an

extremely popular source of additional revenue for thoseintegrating the module with their own systems.

Our new Sales Account Manager, Tim Oliver, is busy

meeting customers providing vital information between

the sales team and members, ensuring that we can fulfilour aim to provide customers with relevant, up-to-date

information and low prices on good quality products

coupled with the quality of service your have come to

expect. Tim is at the forefront of gathering informationfrom members to ensure we will be able to source new

products and negotiate new deals which will benefit all.

Although 2012 onwards may bring yet more challenges

to our industry, BAR Services are determined to stay

positive. The company is strong and thanks to our

customers, loyalty remains high. We are committed to

continually delivering the same quality of service andproducts as we have in the past.

We were sad to say goodbye to retiree David Trenchard,founder member and inaugural chairman after more than

30 years service, his drive and enthusiasm will be hard

to replace.

As I enter my second full year as Chairman of thisforward-looking co-operative, I am pleased to see thatwe have attracted new people to the Board who are just

as keen to develop and promote its impressive array of

products and knowledge as I am, and my thanks go to all

concerned for their dedication and support.

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QSS Chairmans Report


David Trenchard FMI

Chairman QSSMay 2012

Once again I am pleased to report that Quality Service Standards hascontinued to provide a very economic but effective service of monitoringquality systems for movers and storage companies, primarily members of

BAR, throughout 2011. This was a year of changes, the BAR Board was keento ensure that we strengthened the permanent executive to respond to anexpected increase in workload, and a CEO was appointed during the year.

...Quality Service Standards has

continued to provide a very economic

but effective service...

Unfortunately, due to the decision of the BAR Membership

not to adopt Standards based Membership, it was

necessary to review the structure and cost base of QSS

and accordingly changes made. Chris Waymouth resumed

his role with the extra support of having Melissa Fowler

handling the administration, at least until the end of

2012 when the arrangements will be reviewed following

the outcome of the BAR Membership Criteria Review.

As Chairman I would like to place on record the Boards

grateful thanks to Chris Waymouth for his willingness

and flexibility in working towards the success of QSS.

During the year Peter Thomas has stepped back to semi

retirement and we must thank him for his very valuable

work in acting as our operations manager during the

formative years of the company. We have a very stable

and efficient audit team and we have now successfullydeveloped the BAR member inspections into a three

year cycle. We can respond to changes as instructed by

the BAR Board as needs fluctuate in the future. Quality

Service Standards Ltd remains a wholly owned subsidiaryof the British Association of Removers but operates

independently. The business is run at arms length from

BAR and all decisions made by the Board of Directors are

effected by the Chief Executive who is responsible for

overseeing the inspection and auditing team.

There are proper procedures in place to follow the

management practices as expected in an assessmentbody which is approved by UKAS and I am grateful for the

support of the members of Board, Annie Neave, Stephen

Vickers and Matt Purdie, the latter being elected by the

BAR Membership during the year to take over from John

Luxford. We must place on record our grateful thanksto John who is still a valuable supporter and who has

served on the Board since we set up QSS in 1998-9. I

would also like to record our thanks to the members of

the Impartiality committee chaired by Derek Payne.

We currently have 252 live certifications involving 170companies using one or more of the 9 different standards

now available. The European 5 year review of EN12522

took place and despite the UK being the most active in

using this standard the recommendations we made to CEN

for improvements were not considered as our proposals

were outvoted by the other European countries who did

not want changes. The BS 8564 Overseas Moving Standardwas launched towards the end of the year and has already

been implemented by a number of companies.

I am pleased to report that there have been no complaints

requiring my intervention during the year.

This is my very last report to you as Chairman ofQSS Ltd as I am standing down at the AGM in 2012. Ihave enjoyed the challenge presented to create this

company from absolutely nothing when we decided to

form our own quality auditing body to develop a pool

of professional assessors/auditors with good knowledge

of the removals and storage industry rather than leave

BAR members to choose from the expensive commercial

bodies offering these services. Experience had already at

that time proved that countless frustrating hours were

wasted in showing successive individuals the basics of

how the Industry worked in order that they could then

do their work. Clearly our business, as a service, washard for professional assessors to measure as compared

to the usual products and production methods which they

traditionally had to assess and audit.

I must give great credit to a number of individuals who

willingly worked with us to achieve our aim, initially

Nick Brackin was a great inspiration assisted by JulieThompson, Peter Thomas, Robert Syers and of course

Chris Waymouth. We would not have got this far without

the willing support of successive Presidents of BAR and

their Boards of Directors and those individuals who have

trained and qualified as assessors and others who given

up their time to serve on the various committees and theQSS Board itself.

I am sure that QSS will continue to develop into the

future, helping to better the quality of services providedby BAR Members, and helping them to have the tangible

certification to assist them in developing their own

customer bases leading to greater success and profitwithin their own businesses. Please give your support to

my successor and the QSS Board - thank you all for your

support to me and my team in the past.

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BAR BOARD OF DIRECTORS

President Reg Hackworthy Hackworthy & Sons Ltd

Vice President Ian Studd Harrow Green Removals Ltd

Honorary Treasurer David Bunting Honorary Life MemberDirector General Stephen Vickers BAR

National Council Chairman Richard Dolan Greens Removals & Storage Ltd

Overseas Group Chairman Ian Palmer White & Co plc

Commercial Moving Group Chairman Mark Herrington Pickfords Business Solutions

BAR (Services) Chairman John Luxford Luxfords of Weybridge

Directly Elected by the Membership Gary Wheadon D Sully & Son Ltd

Directly Elected by the Membership Brian Maidman Maidmans Removals & Storage

Directly Elected by the Membership Matt Faizey M&G Transport Ltd

ADVISORY COMMITTEE

President Reg Hackworthy Hackworthy & Sons LtdVice President Ian Studd Harrow Green Removals Ltd

Honorary Treasurer David Bunting Honorary Life Member

Director General Stephen Vickers BAR

Nominated by the Board Gary Wheadon D Sully & Son Ltd

Co-opted by the Committee Russell Start Pickfords

Company Secretary James Falkner BAR

NATIONAL COUNCIL

Chairman Richard Dolan Greens Removals & Storage Ltd

Deputy Chairman Mike Andrews Pickfords

East Anglia Representative Richard Dolan Greens Removals & Storage Ltd

East Metropolitan Representative Vacant

East Midlands Representative Richard Stoddart Arrowpak International

Kent Representative Tom Bourne T Bourne & Son Ltd

New Metropolitan Representative Alan Carpenter Cadogan Tate Ltd

North Western Representative Rob Ford Pickfords

Northern Representative Alan Hoggin Harkers Removers & Storers Ltd

Northern Ireland Representative Dominic Murray Coatsway Storage & Removals Ltd

Scotland Representative Simon Swales White & Co plc

South Western Representative Craig Pagett Anglo CarriersSouthern Representative Neal Lambert George Lambert & Son Ltd

Sussex Representative Roger Martell Martells International Removers

West Midlands Representative William Burden White & Co plc

Western Representative Paul Fox Fox Group (Moving & Storage) Ltd

Yorkshire Representative Mike Andrews Pickfords

BAR Organisation & Governance (as at 1st May 2012)

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OVERSEAS GROUP COUNCIL

Chairman Ian Palmer White & Co plc

Deputy Chairman Tony Tickner Eurogroup International Movers Ltd

Honorary Vice Chairman Nick Kerr DT Moving Ltd

Councillors Robert Bartup GB Liners LtdStephen Denning Fox Group (Moving & Storage) Ltd

Rupert Morley Sterling Relocation Ltd

Chris Mackley ICM Gerson Ltd

Austin Clark Clark & Rose LtdSteve Fanning Britannia Movers International plc

Andrew Wade F+N Worldwide Logistics Ltd

Wesley Bourne T. Bourne & Son Ltd

Peter Strange Robinsons Relocation Ltd

Co-opted Moore Shanks MTC Administrator

Stephen Gray Anglo Pacific International plc

Ian MacLeod Excess International Movers Ltd

COMMERCIAL MOVING GROUP COUNCIL

Chairman Mark Herrington Pickfords Business Solutions

Deputy Chairman Kevin Mack Company Moves

Immediate Past Chairman Rod Seeland BCL

Councillors Brian Maidman Maidmans Removals & StorageNigel Shaw Specialised Movers

Danny Rutter Premier Moves Ltd

Richard Hill Delivery Services Ltd

Elizabeth Harper Harrow Green Removals LtdTimon Thorncroft JT & Sons Relocations Ltd

Co-opted Phil Oram Premier Moves Ltd

Sarah Cole Universal Commercial Relocations

Simon Fahey P Fahey & Sons Ltd

Tom Ryan Ryans Removals Ltd

BAR AREAS AND OFFICERS

AREA CHAIRMAN SECRETARY

East Anglia Gary Beattie, Clark & Rose Ltd Andrew Pearson, APAK RemovalsEast Metropolitan Paul Freeman, C Neale *Vacant*

East Midlands Andrew Wade, F+N Worldwide Logistics Andrew Wade, F+N Worldwide Logistics

Kent Anthony Groves, D C Groves & Son Tom Bourne, T Bourne & Son Ltd

New Metropolitan Gary Wheadon, D Sully & Son Ltd Julie Thompson, Luxfords of Weybridge

North Western Chris Smallwood, Britannia Anchor Removals Annette Harris, Anglo Pacific Intl

Northern Gareth Davies, Pickfords Alan Hoggin Harkers Removals Ltd

Northern Ireland Campbell McGimpsey, McGimpsey Bros Ltd Dominic Murray, Coastways

Scotland David Woodhouse, Matt Purdie & Sons Georgina Berry, Richard Healey Removals

South Western Sharon Jerrard, W McMullin & Sons Sue Christophers, M J Christopher & Son

Southern Steve Davies, Bradbeers Removers & Storers Peter Doman, Basil Fry & Company

Sussex Brady Wheadon, A W Wheadon Ltd Miranda Hyder, BAR Services

West Midlands Robert Bartup, GB Liners Ltd Sarah Pargeter, Fox Group

Western Mark Chudley, Chudley International Maria Russell, Britannia LanesYorkshire Bob Carney, Pickfords Graham Puddephatt, Reason GIobal

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BAR HEAD OFFICE STAFF

Stephen Vickers Director General

Regulatory Department James Falkner Company Secretary

Andrew Fawssett Consumer Affairs /Code Compliance OfficerFinance Department Cheryl Kent Financial Controller

Shelley Hansberry Finance Assistant

Commercial Department Caroline Suard Director of MarketingPaul Swindon Commercial Manager

Devina Parshotam Marketing Officer

Joanne Swinton Marketing Officer

Support Department Tracy Britten Executive Assistant

Melissa Fowler Administrator

Training Department Loren Webster Training Manager

Martyn Minker Training Co-ordinator

Peter Walters Field Trainer

BAR (SERVICES) LTD BOARD

Chairman John Luxford Luxfords of Weybridge

Deputy Chairman Rob Lane Britannia Lanes of Devon

Directors Chris Smallwood Britannia Anchor Removals

Matt Purdie Matt Purdie & Sons Ltd

George Sutherland

Anthony Robinson Robinsons International

Stephen Vickers BARBAR President Reg HackworthyBAR Honorary Treasurer David Bunting

General Manager Miranda Hyder


QUALITY SERVICE STANDARDS LTD BOARD

Chairman David Trenchard Leatherbarrows R & S Ltd

Directors Matt Purdie Matt Purdie & Sons LtdAnnie Neave Britannia Neaves of East Anglia

Stephen Vickers BAR

BAR President Reg HackworthyBAR Honorary Treasurer David Bunting

Chief Executive Chris Waymouth


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Registered number: 00133531

THE BRITISH ASSOCIATION OF REMOVERS LIMITED

DIRECTORS' REPORT AND FINANCIAL STATEMENTS

FOR THE YEAR ENDED 31 DECEMBER 2011


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(A com any limited by guarantee)

COMPANY INFORMATION

DIRECTORS R HackworthyD C BuntingS VickersI PalmerB MaidmanR Seeland (resigned 26 May 2011)G WheadonI StuddJ LuxfordR DolanN Rogers (appointed 27 May 2011 & resigned 5 July 2011)

M Faizey (a ointed 16 June 2011)M Herrington (appointed 8 July 2011)

COMPANY SECRETARY J Falkner

COMPANY NUMBER 00133531

REGISTERED OFFICE Tangent House62 Exchange RoadWatford

HertsWD18 0TG

AUDITORS Wellers1 Vincent SquareLondonSW1P 2PN


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CONTENTS

Page

Directors' report

1 - 2

Independent auditors' report

3 - 4

Profit and loss account

5

Balance sheet

6

Notes to the financial statements

7 - 13

The following pages do not form part of the statutory financial statements:

Detailed profit and loss account and summaries

14 - 16


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DIRECTORS' REPORTFOR THE YEAR ENDED 31 DECEMBER 2011

The directors present their report and the financial statements for the year ended 31 December 2011.DIRECTORS' RESPONSIBILITIES STATEMENT

The directors are responsible for preparing the Directors' report and the financial statements in accordancewith applicable law and regulations.Company law requires the directors to prepare financial statements for each financial year. Under that law thedirectors have elected to prepare the financial statements in accordance with United Kingdom GenerallyAccepted Accounting Practice (United Kingdom Accounting Standards and applicable law). Under company

law the directors must not approve the financial statements unless they are satisfied that they give a true andfair view of the state of affairs of the company and of the profit or loss of the company for that period. Inpreparing these financial statements, the directors are required to:

select suitable accounting policies and then apply them consistently;

make judgments and estimates that are reasonable and prudent;

prepare the financial statements on the going concern basis unless it is inappropriate to presume that

the company will continue in business.The directors are responsible for keeping adequate accounting records that are sufficient to show and explainthe company's transactions and disclose with reasonable accuracy at any time the financial position of thecompany and enable them to ensure that the f inancial statements comply with the Companies Act 2006. They

are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for theprevention and detection of fraud and other irregularities.PRINCIPAL ACTIVITIES

The principal activity is the provision of an Association for the removal and storage industry. A full descriptionof the year's activities is contained in the Annual Report, which includes a copy of these accounts, sent to allmembers.DIRECTORS

The directors who served during the year were:R HackworthyD C BuntingS VickersI PalmerB MaidmanR Seeland (resigned 26 May 2011)G WheadonI StuddJ LuxfordR DolanN Rogers (a ointed 27 May 2011 & resigned 5 July 2011)M Faizey (appointed 16 June 2011)

M Herrington (appointed 8 July 2011)

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DIRECTORS' REPORTFOR THE YEAR ENDED 31 DECEMBER 2011

PROVISION OF INFORMATION TO AUDITORS

Each of the persons who are directors at the time when this Directors' report is approved has confirmed that:

so far as that director is aware, there is no relevant audit information of which the company's auditors

are unaware, and

that director has taken all the steps that ought to have been taken as a director in order to be aware of

any information needed by the company's auditors in connection with preparing their report and to

establish that the company's auditors are aware of that information.AUDITORS

The auditors, Wellers, will be proposed for reappointment in accordance with section 485 of the CompaniesAct 2006.In preparing this report, the directors have taken advantage of the small companies exemptions provided bysection 415A of the Companies Act 2006.This report was approved by the board and signed on its behalf.

................................................

J FalknerSecretary

Date:

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INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF THE BRITISH ASSOCIATION OFREMOVERS LIMITED

We have audited the financial statements of The British Association of Removers Limited for the year ended31 December 2011, set out on pages 5 to 13. The financial reporting framework that has been applied in theirpreparation is applicable law and the Financial Reporting Standard for Smaller Entities (effective April 2008)(United Kingdom Generally Accepted Accounting Practice applicable to Smaller Entities).This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 ofthe Companies Act 2006. Our audit work has been undertaken so that we might state to the company'smembers those matters we are required to state to them in an Auditors' report and for no other purpose. Tothe fullest extent permitted by law, we do not accept or assume responsibility to anyone other than thecompany and the company's members as a body, for our audit work, for this report, or for the opinions we

have formed.RESPECTIVE RESPONSIBILITIES OF DIRECTORS AND AUDITORS

As explained more fully in the Directors' responsibilities statement, the directors are responsible for thepreparation of the financial statements and for being satisfied that they give a true and fair view. Ourresponsibility is to audit and express an opinion on the financial statements in accordance with applicable lawand International Standards on Auditing (UK and Ireland). Those standards require us to comply with theAuditing Practices Board's Ethical Standards for Auditors.SCOPE OF THE AUDIT OF THE FINANCIAL STATEMENTS

An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficientto give reasonable assurance that the financial statements are free from material misstatement, whethercaused by fraud or error. This includes an assessment of: whether the accounting policies are appropriate tothe company's circumstances and have been consistently applied and adequately disclosed; thereasonableness of significant accounting estimates made by the directors; and the overall presentation of thefinancial statements. In addition, we read all the financial and non-financial information in the Directors' reportto identify material inconsistencies with the audited financial statements. If we become aware of any apparentmaterial misstatements or inconsistencies we consider the implications for our report.UNQUALIFIED OPINION ON FINANCIAL STATEMENTS

In our opinion the financial statements:

give a true and fair view of the state of the company's affairs as at 31 December 2011 and of its profitfor the year then ended;

have been properly prepared in accordance with United Kingdom Generally Accepted Accounting

Practice applicable to Smaller Entities; and have been prepared in accordance with the requirements of the Companies Act 2006.EMPHASIS OF MATTERIn forming our opinion on the f inancial statements, which is not qualified, we have considered the adequacy ofthe disclosures made in note 14 to the financial statements concerning the possible outcome of a claimagainst the company. The ultimate outcome of the matter cannot presently be determined, although thecompany is not accepting any liabilty in relation to this matter, and no provision for any liabilty that may resulthas been made in the financial statements.

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INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF THE BRITISH ASSOCIATION OFREMOVERS LIMITED

OPINION ON OTHER MATTER PRESCRIBED BY THE COMPANIES ACT 2006

In our opinion the information given in the Directors' report for the financial year for which the financialstatements are re ared is consistent with the financial statements.MATTERS ON WHICH WE ARE REQUIRED TO REPORT BY EXCEPTION

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us toreport to you if, in our opinion:

adequate accounting records have not been kept, or returns adequate for our audit have not beenreceived from branches not visited by us; or the financial statements are not in agreement with the accounting records and returns; or certain disclosures of directors' remuneration specified by law are not made; or we have not received all the information and explanations we require for our audit; or the directors were not entitled to prepare the financial statements in accordance with the small

companies regime and take advantage of the small companies' exemption in preparing the Directors'

report.

Kathleen Parker (Senior statutory auditor)for and on behalf ofWellersStatutory Auditors1 Vincent SquareLondonSW1P 2PNDate:

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PROFIT AND LOSS ACCOUNTFOR THE YEAR ENDED 31 DECEMBER 2011

2011 2010Note

TURNOVER 1 1,029,172 1,149,883Cost of sales (222,125) (273,414)

GROSS PROFIT 807,047 876,469Administrative expenses (844,489) (1,003,841)

OPERATING LOSS 3 (37,442) (127,372)EXCEPTIONAL ITEMSOther exceptional items 6 214,510 (243,100)

PROFIT/(LOSS) ON ORDINARY ACTIVITIES BEFORE

INTEREST 177,068 (370,472)Income from shares in group undertakings - 4,000Interest receivable and similar income 500 3,273

PROFIT/(LOSS) ON ORDINARY ACTIVITIES BEFORE

TAXATION 177,568 (363,199)Tax on profit/(loss) on ordinary activities 7 (101) (916)

PROFIT/(LOSS) ON ORDINARY ACTIVITIES AFTER

TAXATION 177,467 (364,115)PROFIT BROUGHT FORWARD 978,447 1,342,562

RETAINED PROFIT CARRIED FORWARD 1,155,914 978,44

The notes on pages 7 to 13 form part of these financial statements.

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(A com any limited by guarantee)REGISTERED NUMBER: 00133531

BALANCE SHEETAS AT 31 DECEMBER 2011

2011 2010Note

FIXED ASSETSIntangible assets 8 27,981 27,600Tangible assets 9 1,016,559 1,026,399Investments

10 31,151 31,151

1,075,691 1,085,150CURRENT ASSETSDebtors 11 380,898 240,852Cash at bank and in hand 199,778 214,557

580,676 455,409CREDITORS: amounts falling due within

one year 12 (469,306) (530,965)

NET CURRENT ASSETS/(LIABILITIES) 111,370 (75,556)

NET ASSETS 1,187,061 1,009,594

CAPITAL AND RESERVESRevaluation reserve 13 31,147 31,14Profit and loss account 13 1,155,914 978,44

1,187,061 1,009,594

The financial statements have been prepared in accordance with the special provisions relating to companiessubject to the small companies regime within Part 15 of the Companies Act 2006 and in accordance with theFinancial Reporting Standard for Smaller Entities (effective April 2008).

The financial statements were approved and authorised for issue by the board and were signed on its

behalf by:

................................................

S VickersDirector

Date:

The notes on pages 7 to 13 form part of these financial statements.

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NOTES TO THE FINANCIAL STATEMENTSFOR THE YEAR ENDED 31 DECEMBER 2011

1. ACCOUNTING POLICIES

1.1 Basis of preparation of financial statements

The financial statements have been prepared under the historical cost convention as modified bythe revaluation of Fixed asset investment and in accordance with the Financial Reporting Standardfor Smaller Entities (effective April 2008).

1.2 Subsidiary undertakings

As a small group, exemption under section 398 of the Companies Act 2006 has been taken inthese financial statements from the requirement to prepare consolidated accounts. The financialstatements present the information about the company as an individual undertaking and not aboutits group. Further details of the entity's subsidiary undertakings are set out in note.

1.3 Cash flow

The financial statements do not include a Cash flow statement because the company, as a smallreporting entity, is exempt from the requirement to prepare such a statement under the FinancialReporting Standard for Smaller Entities (effective April 2008).

1.4 Turnover

Turnover comprises subscription and other related income recognised by the company in respect ofservices and goods supplied during the year, exclusive of Value Added Tax and trade discounts.

1.5 Intangible fixed assets and amortisationIntangible fixed assets are to be amortised over their expected useful lives, being 5 years, from thestage at which they are ready to generate future economic benefits.

1.6 Tangible fixed assets and depreciation

Tangible fixed assets are stated at cost or valuation less depreciation. Depreciation is provided atrates calculated to write off the cost or valuation of fixed assets, less their estimated residual value,over their expected useful lives on the following bases:

Freehold property - 50 years straight lineMotor vehicles - 5 years straight lineFixtures & fittings - 2 - 7 years straight line

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1. ACCOUNTING POLICIES (continued)

1.7 Deferred taxation

Full provision is made for deferred tax assets and liabilities arising from all timing differencesbetween the recognition of gains and losses in the financial statements and recognition in the taxcomputation.

Deferred tax is not provided on timing differences arising from the revaluation of fixed assets in thefinancial statements.

A net deferred tax asset is recognised only if it can be regarded as more likely than not that therewill be suitable taxable profits from which the future reversal of the underlying timing differencescan be deducted.

Deferred tax assets and liabilities are calculated at the tax rates expected to be effective at thetime the timing differences are expected to reverse.

Deferred tax assets and liabilities are not discounted.

1.8 Leases

Assets obtained under hire purchase contracts and finance leases are capitalised as tangible fixed

assets. Assets acquired by finance lease are depreciated over the shorter of the lease term andtheir useful lives. Assets acquired by hire purchase are depreciated over their useful lives. Financeleases are those where substantially all of the benefits and risks of ownership are assumed by thecompany. Obligations under such agreements are included in creditors net of the finance chargeallocated to future periods. The finance element of the rental payment is charged to the Profit andloss account so as to produce a constant periodic rate of charge on the net obligation outstandingin each period.

1.9 PensionsContributions are paid to the individual personal pension plans of the employees on a definedcontributions basis.

2. TURNOVER AND SEGMENTAL ANALYSIS

Turnover represents the amount derived from the provision of goods and services which fall within thecompany's ordinary activities, stated net of value added tax.

Turnover2011

Cost ofsales 2011

Gross profit2011

Turnover2010

Gross Profi2010

Subscriptions 630,475 - 630,475 661,100 661,100Training courses 74,575 10,639 63,936 143,085 117,453Journal 136,391 134,992 1,399 158,723 27,932Conferences 96,021 76,494 19,527 99,449 (17,542)Commission and other

activities 91,710 - 91,710 87,526 87,526

Total 1,029,172 222,125 807,047 1,149,883 876,469

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3. OPERATING LOSS

The operating loss is stated after charging:

2011 2010

Depreciation of tangible fixed assets:- owned by the company 50,960 45,159

Auditors' remuneration 5,500 5,500Pension costs 28,069 26,004

Amortisation of development costs 7,155 6,900

4. STAFF COSTS

Staff costs, including directors' remuneration, were as follows:

2011 2010

Wages and salaries 442,788 444,653Social security costs 50,534 73,22Other pension costs 28,069 26,004

521,391 543,884

The average monthly number of employees, including the directors, during the year was as follows:

2011 2010No. No.

Administrative staff 14 13

5. DIRECTORS' REMUNERATION

During the year payments were made on behalf of 1 director (2010 - 1) in respect of a personalpension plan.

6. EXCEPTIONAL ITEMS

2011 2010

Items related to suspected fraudulent activities 214,510 (243,100)

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7. TAXATION

2011 2010

UK corporation tax charge on profit/loss for the year 101 916

8. INTANGIBLE FIXED ASSETS

Develo -ment

Cost

At 1 January 2011 34,500Additions 7,536

At 31 December 2011 42,036

Amortisation

At 1 January 2011 6,900Charge for the year 7,155

At 31 December 2011 14,055

Net book value

At 31 December 2011 27,981

At 31 December 2010 27,600

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9. TANGIBLE FIXED ASSETS

Freeholdproperty

Motorvehicles

Fixtures &fittings Total

Cost or valuation

At 1 January 2011 1,097,443 8,481 122,240 1,228,164Additions 21,137 - 12,630 33,767

At 31 December 2011 1,118,580 8,481 134,870 1,261,931

Depreciation

At 1 January 2011 117,216 - 84,549 201,765Charge for the year 22,266 2,827 18,514 43,607

At 31 December 2011 139,482 2,827 103,063 245,372

Net book value

At 31 December 2011 979,098 5,654 31,807 1,016,559

At 31 December 2010 980,22 8,481 37,691 1,026,399

10. FIXED ASSET INVESTMENTS

British Association of Removers (Services) Limited is a wholly owned subsidiary company incorporatedin Great Britain, which is engaged in bulk buying services for the members of British Association ofRemovers Limited. The balance sheet incorporates a revaluation reserve of 31,147 arising on theacquisition of that company. Quality Service Standards Limited is a wholly owned subsidiary companyincorporated in Great Britain and engaged in providing quality assessment services. British Associationof Removers (Training Services) Limited is a wholly owned subsidiary company incorporated in GreatBritain and is dormant.

The ordinary share capital owned in respect of BAR (Services), QSS and BAR (Training Services) is 2for each company in both 2011 and 2010.

Investmentsin

subsidiarycompanies

Cost or valuation

At 1 January 2011 and 31 December 2011 31,151

Net book value

At 31 December 2011 31,151

At 31 December 2010 31,151

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10. FIXED ASSET INVESTMENTS (continued)

Subsidiary undertakings

The following were subsidiary undertakings of the company:

Name Class of shares Holding

British Association of Removers (Services) Limited Ordinary 100%Quality Service Standards Limited Ordinary 100%British Association of Removers (Training Services) Limited Ordinary 100%

British Association of Removers (Training Services) Limited has been dormant throughout 2011 and2010.

11. DEBTORS

2011 2010

Trade debtors 180,299 172,725Amounts owed by group undertakings 47,088 14,093

Pre ayments and accrued incomeOther debtors

149,5513,960

25,10228,932

380,898 240,852

12. CREDITORS:Amounts falling due within one year

2011 2010

Bank loans and overdrafts - 7,546

Trade creditors 37,952 53,941Social security and other taxes (see below) 37,579 58,75Deferred incomeOther creditors

341,07452,701

321,4689,254

469,306 530,965

Social security and other taxes2011 2010

PAYE and NIC's 19,473 49,656

VAT 18,106 9,101

37,579 58,75

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13. RESERVES

Revaluationreserve

Profit andloss account

At 1 January 2011 31,147 978,447Profit for the year 177,467

At 31 December 2011 31,147 1,155,914

14. CONTINGENT LIABILITIES

Due to an ongoing legal case associated with a suspected fraud in previous years there is the potentialthat a claim will be made against the company by a third party. The company does not accept anyliabilty for any claims made against it in relation to this matter and it is considered that detailedreference to this or any other matter in relation to the suspected fraud may be prejudicial in light of theongoing fraud case.

15. OTHER FINANCIAL COMMITMENTS

Financial commitments due under operating leases for the year ending 31 December 2011 are asfollows:-

Leases expiring

2011

2010

Within one year 12,362 9,108Within one to two years 6,299 3,48Within two to three years - 2,729

Total 18,661 15,324

16. RELATED PARTY TRANSACTIONS

The names of the company's directors are set out in the Report of the Board of Directors. The membersof the Board of Directors are considered to be its key management for the purposes of FinancialReporting Standard No 8.

Members of the Board of Directors are connected with member companies which pay subscriptions inthe normal course of business.

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DETAILED TRADING AND PROFIT AND LOSS ACCOUNTFOR THE YEAR ENDED 31 DECEMBER 2011

2011 2010Page

TURNOVER 15 1,029,172 1,149,883Cost of sales 15 (222,125) (273,414)

GROSS PROFIT 807,047 876,469LESS: OVERHEADS

Administration expenses 15 (844,489) (1,003,841)

OPERATING LOSS (37,442) (127,372)

Interest receivable 16 500 3,273Investment income 16 - 4,000Exceptional items 16 214,510 (243,100)

PROFIT/(LOSS) FOR THE YEAR 177,568 (363,199)

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SCHEDULE TO THE DETAILED ACCOUNTSFOR THE YEAR ENDED 31 DECEMBER 2011

2011 2010

TURNOVER

Subscription Income 640,145 662,570Other operating income 389,027 487,313

1,029,172 1,149,883

2011 2010

COST OF SALES

Direct costs 222,125 273,414

2011 2010

ADMINISTRATION EXPENSES

Directors salaries 91,404 87,332Directors pension costs 12,906 8,555

Staff salaries 351,384 357,321Staff national insurance 50,534 73,22Staff pension costs 15,163 17,449Rates 34,903 37,378Insurances 4,122 362Repairs and maintenance 4,193 9,482Legal and professional 3,092 79,679Public relations 19,376 39,634Printing and stationery 7,745 8,575Equipment hire 6,770 9,46Telephone and fax 11,679 8,284Postage 4,377 6,17Bad debts 1,579 41,232

Staff training 10,300 4,875Membership inspections 31,120 38,703Hotels, travel and subsistence 33,982 22,971Sundry expenses 14,150 17,956BAR board and committees 53,783 46,134Fedemac subscription and expenses 24,376 26,10Bank charges 6,591 8,579Depreciation and amortisation 50,960 52,059Profit/loss on sale of tangible assets - 2,303

844,489 1,003,841

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SCHEDULE TO THE DETAILED ACCOUNTSFOR THE YEAR ENDED 31 DECEMBER 2011

2011 2010

INTEREST RECEIVABLE

Bank interest receivable 500 3,273

2011 2010

INVESTMENT INCOME

Dividend income - 4,000

2011 2010

EXCEPTIONAL ITEMS

Other exceptional items 214,510 (243,100)

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British Association of

Removers LtdTangent House

62 Exchange Road

Watford

Herts

WD18 0TG

T 01923 699480

F 01923 699481

Documents

BAR Annual Report_Accounts 2011