By 2020 SNHI will be providing high quality physical, spiritual, emotional, psycho-social care in a friendly environment through partnership with our patients, staff and other organizaions

A realization of optimum health and discipleship among individuals, groups, families and

communities attended to by SNHI personnel.

SNHI exists to provide high quality health care services to all people in an affordable, equitable and accessible manner, in line with the Swaziland National Health Policy and within a Christian environment and commitment to the Great Commission adopted by Church of the Nazarene

SNHI Will be at all times guided by the following values towards both patients, clients and fellow colleagues:

Compassion - We treat all those we serve with kindness embracing the whole person through responding to emotional, spiritual and social concerns as well as physical needs.

Professional Excellence - We will pursue excellence in everything we do with continuos improvement I quality, service and cost effective, teamwork and continuos professional development are essential to ensuring high perfomance.

Integrity - We take personal responsibility for services we provide through honest, trust, value and moral driven principles and for the perceptions and experience of the patient, employees and the community.

Respect- We are courteous and sensitive to others’ wishes and feelings and act without bias to those we provide care to.

Customer Centric- SNHI works to foster sound relationships and a culture that supports the overall health care and safely of patients, staff and the community.

Overview

The Swaziland Nazarene Health Institution (SNHI) comprises the 350 bed Raleigh Fitkin Memorial Hospital located in the densely populated area of Manzini, and the eighteen (18) Nazarene Community Health Clinics operating in the four regions of Swaziland and serving an aggregate population of 350,000 for RFM Hospital

and 250 000 for all the clinics.

OUR BELIEFS AT SNHI

PATIENT / COMMUNITYA pa�ent, community, group, family, person or an individual is composed of bio‐psycho, socio‐cultural poli�cal and spiritual variables. A person is a unique, holis�c, dignified individual, created in the image of God, capable of self‐care. When illness stressors occur then the professional health providers perform appropriate interven�ons to restore health. People con�nuously strive to maintain a balance between self and the environment to promote op�mal levels of health or wellness.

HEALTHHealth is a changing state of wellbeing varying from utmost health to illness state and vice versa. Op�mal health is a�ained where a balance is maintained between the body parts and the environment. Poor health status may result in death.

.ENVIRONMENTThe environment consists of all bio psycho‐socio‐cultural, poli�cal and spiritual variables around the person’s sphere of life and with which the person‐individual, family, groups or community con�nuously interact. Professional or skilled health providers empowered by the Almighty God bring about harmonious interac�on between person and environment through health service provision.

HEALTH SERVICEHealth service is a special quality, crea�ve, accurate professional care or assessment and interven�on aimed to bring about stability between the human body and the environment, in order for person to a�ain an op�mal level of health. Health providers employ unique strategies of caring, health educa�on, and treatments to enhance op�mal level of wellness.

HEALTH PROVIDERA health provider is a God empowered, skilled professional health provider who through cri�cal thinking, decision making and professional knowledge evaluates and offer professional service to a person. Health providers seek to con�nually learn and upgrade professional knowledge and prac�ce and specializa�on, seeking for more wisdom from God, health research and scien�fic enquiries.

PHILOSOPHY OF THE SNHIThe philosophy of SNHI is congruent with the Ministry of Health and the interna�onal Church of the Nazarene whose mission is adopted from Mathew 28:19‐20 where Christ commissions his followers to go out healing,teaching and preaching.SNHI is a Chris�an heath ins�tu�on with the purpose and goal of enhancing an op�mal state of health for people, through the various levels of professional health providers that u�lize resources to produce caring interven�ons. Organiza�onal policies and procedures are available to enhance a stable safe environment for both the client and the service provider at the Nazarene Health Ins�tu�ons.

MGAZINI COMMUNITY HEALTH CLINIC

RFM HOSPITAL MAIN ENTRANCE