23
YOUR GUIDE TO PRODUCT EXCELLENCE PERSONAL LOAN: RELIC OR RELEVENT? ersonal debt has had a chequered history, the personal loan being one of the last useful remnants from an era where debt was seen more as a moral condition and very much frowned upon. Prior to the 20th century usury, or money-lending, caused public outrage so there were really only two methods of borrowing in those days – personal lending or illicit lending by loan sharks who charged eye-watering interest rates. Lending in those days was personal and local. It was carried on between families or people you knew, from bartender to drinker, brother to sister, neighbour to neighbour, shopkeeper to customer and so on. You would pay the money back over time. If you didn’t, you risked being carted off to the debtors’ prison where you would languish until your long-suffering family paid the debt off in full. As consumer credit evolved to the dizzying heights it is today, the age- old personal loan remains a core product. Ironically, its predominant use now is to consolidate debt for people who have too much money owing and need to get on top of the problem. Luckily for them, the debtors’ prison no longer exists. HOW PERSONAL LOANS STACK UP here’s no doubt personal loans have survived a brontosaurus-like evolution that recently includes financial storms, swinging economic cycles and even threats of obliteration by competing products such as line of credit and credit cards. However, it must be in the genes because the personal loan is still here and more popular than ever. It has distinct advantages over other methods of payment. With a personal loan for instance you can: Borrow as little as $500 through to your borrowing capacity (even $100,000) Repay in a nominated timeframe from 6 months to 10 years Relax in the certainty of knowing your exact repayment amounts and what rate of interest you pay Finally pay back your debt completely, even earlier than the contracted time if you wish When comparing repayment options, such as credit cards and home loan redraw or line of credit facilities, the most important things to take into consideration are the loan purpose or amount of money needed and the loan period. The table below summarises the various pros and cons with each method of payment so you can align the strength and weaknesses of repayment methods with your own spending and repayment behavior. P T IN THIS REPORT We research & rate: 341 personal & car loans from 77 institutions Credit unions, building societies beat the banks Report No. 11 January 2011 How we get paid: www.canstar.com.au/images/legals/fsg.pdf Superceded This report is no longer current. Please refer to the CANSTAR website for the most recent star ratings report on this topic.

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Page 1: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

YOUR GUIDE TO PRODUCT EXCELLENCE

PERSONAL LOAN: RELIC OR RELEVENT?

ersonal debt has had a chequered history, the personal loan being one of the last useful remnants from an era where debt was seen more as a moral condition and very much frowned upon. Prior to the 20th century usury, or

money-lending, caused public outrage so there were really only two methods of borrowing in those days – personal lending or illicit lending by loan sharks who charged eye-watering interest rates.

Lending in those days was personal and local. It was carried on between families or people you knew, from bartender to drinker, brother to sister, neighbour to neighbour, shopkeeper to customer and so on. You would pay the money back over time. If you didn’t, you risked being carted off to the debtors’ prison where you would languish until your long-suffering family paid the debt off in full. As consumer credit evolved to the dizzying heights it is today, the age-old personal loan remains a core product. Ironically, its predominant use now is to consolidate debt for people who have too much money owing and need to get on top of the problem. Luckily for them, the debtors’ prison no longer exists.

HOW PERSONAL LOANS STACK UP

here’s no doubt personal loans have survived a brontosaurus-like evolution that recently includes financial storms, swinging economic cycles and even threats of obliteration by competing products such as line of credit and credit cards. However, it must be in the genes because the personal loan is still here and more popular than ever.

It has distinct advantages over other methods of payment. With a personal loan for instance you can:

Borrow as little as $500 through to your borrowing capacity (even $100,000) Repay in a nominated timeframe from 6 months to 10 years Relax in the certainty of knowing your exact repayment amounts and what rate of interest you pay Finally pay back your debt completely, even earlier than the contracted time if you wish

When comparing repayment options, such as credit cards and home loan redraw or line of credit facilities, the most important things to take into consideration are the loan purpose or amount of money needed and the loan period. The table below summarises the various pros and cons with each method of payment so you can align the strength and weaknesses of repayment methods with your own spending and repayment behavior.

P

T

IN THIS REPORT We research & rate:

341 personal & car loans from 77 institutions

Credit unions, building societies beat the banks

Report No. 11

January 2011

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

Superc

eded

This report is no longer current. Please refer to the CANSTAR website for the most recent star ratings report on this topic.

Page 2: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

YOUR GUIDE TO PRODUCT EXCELLENCE

Features

Car Loan /

Personal Loan Credit Card

Home Loan

redraw

Loan

amount Medium size Small size Large size

Loan

Duration Medium Short Long

Interest rate

Medium High Low

Pros Disciplined

payment plan

Flexibility to use it

when you need

Readily available

pre saved funds

Cons Not as flexible as

Credit Cards

If not disciplined,

end up paying more

May turn your

short term debt into long term

AUSSIES OWE MORE

ver the past year we’ve seen a 5.27% increase in the personal debt level of Australians. The ABS data shows our personal debt level now

stands at $3.51 billion. The main reasons for this increase are car purchases and debt consolidation, the latter posting a whopping 51.97% increase in the twelve months to October 2010. This indicates a concerted effort by many Australians to get their existing debts under control in the wake of the global financial crisis.

(ABS data, Oct 2010)

The data also supports the fact that Australians are spending less, something retailers were very vocal about over Christmas. This has been at the expense of consumers concentrating on paying out debt. On the other hand, personal finance for cars has jumped by 19.85%, as Australians trade in their clapped out cars for shiny, new models at never-to-be-repeated prices.

O

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

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YOUR GUIDE TO PRODUCT EXCELLENCE 3

RATE CONSTRAINT

ersonal lending interest rates have remained consistent with the Reserve Bank cash rate movements. This is in contrast with home loans which sparked a public and political outcry when they were raised by considerably higher than the official rate rise. Before the rate drop in December 2008 the margin between the official cash rate

and lending rate was 9.35%. Now that gap stands at 10.50%, suggesting institutions have made a concerted effort to keep personal loans margins higher after the global financial crisis.

(RBA Data, Nov 2010)

NOT A BANK IN SIGHT

ur comparison of personal loans at CANSTAR CANNEX proves that this is one product where the banks simply cannot compete with the credit unions and building societies. We note there are 43 credit unions and building societies offering one or more five star loans across the three categories we looked at – car loans, personal

loans and secured personal loans. Our results show no banks in sight so when you’re next in the market for a personal loan, check out our list of five star loans offered by a multitude of credit unions and building societies. Chances are one of them is right near you.

GO GREEN AND SAVE

redit unions and building societies are also to be congratulated for taking the lead in offering ‘green’ loans for everyday products that are environmentally friendly. These personal loans are largely for the

purchase of environmentally-friendly cars and home improvements. Cars which are designed specifically to give better fuel efficiency and emit less carbon pollutants, such as the Toyota Prius, Honda Jazz and Hyundai i20, will often attract discounts of up to 2% from existing secured car loan interest rates. On the home front, discounted personal loans can also be used for the purchase and installation of solar panels, rainwater tanks and whitegoods with a higher energy rating. Our data shows that at least 13 credit unions and building societies are currently offering around 20 personal loans for green or environmental purposes. This incentive shows a welcome initiative by the financial institutions involved to help consumers make better choices for the earth’s sake. Those interested in taking up a green loan are urged to investigate what the credit unions and building societies have to offer and note the products eligible for these loans.

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How we get paid: www.canstar.com.au/images/legals/fsg.pdf

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Page 4: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

YOUR GUIDE TO PRODUCT EXCELLENCE 4

3 REASONS TO OPT FOR A PERSONAL LOAN 1. Safe Debt

There are many situations where you need to spend money before you actually earn it – renovations, a new car, holidays, the list is endless. The quickest and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending devil inside. Taking out a personal loan rather than a credit card is a pre-emptive strike against giving in to temptation. You will be forced to pay the money back regularly, and you won’t be allowed to keep digging in for more.

2. Conscience Double Check

The slightly longer approval process of a personal loan compared to a credit card can prove to be a blessing in disguise. Having to think about things such as how much money you really need for your personal loan, rather than grabbing at a high credit limit card and swiping it till your fingers are sore can buy you enough time to reconsider your motives and ensure you are actually spending with your head, not your heart. After all, whether it’s a personal loan, a credit card or a mortgage, you are spending someone else’s money. 3. The Rate Issue

When borrowing money, one of the first questions you should ask yourself is, ‘how much will I actually have to pay back?’ When it comes to personal loans versus credit cards, in most cases you will find a better answer when you look at a personal loan. Credit cards have a time and a place but when it comes to getting the lowest ongoing rate, personal loans will generally offer a cheaper product in the long run. Deals such as interest-free days, and zero-interest balance transfers may be great while they last, but with an estimated $3.5 billion in Australian credit card debt currently incurring interest (rba.gov.au), searching for the best rate is well worth your while.

STAR RATINGS A SHORTLIST CANSTAR CANNEX personal loan star ratings will help you easily compare the best five star loan for you. In compiling this comparison we evaluated a total of 341 personal loan products from 77 institutions. We drilled these numbers down into 51 secured personal loans, 92 unsecured personal loans and 262 car loans. Only the top 10% in each category were awarded five stars denoting outstanding value. To check the methodology we used in our star ratings, see the document at the end of the results report below.

COPYRIGHT© CANSTAR CANNEX Pty Ltd ABN 21 053 646 165, 2008. The recipient must not reproduce or transmit to third parties the whole or any part of this work, whether attributed to CANSTAR CANNEX or not, unless with prior written permission from CANSTAR CANNEX, which if provided, may be provided on conditions. DISCLAIMER To the extent that any CANSTAR CANNEX data, ratings or commentary constitutes general advice, this advice has been prepared by CANSTAR CANNEX Pty Ltd ABN 21 053 646 165 AFSL 312804 and does not take into account your individual investment objectives, financial circumstances or needs. Information provided does not constitute financial, taxation or other professional advice and should not be relied upon as such. CANSTAR CANNEX recommends that, before you make any financial decision, you seek professional advice from a suitably qualified adviser. A Product Disclosure Statement relating to the product should also be obtained and considered before making any decision about whether to acquire the product. CANSTAR CANNEX acknowledges that past performance is not a reliable indicator of future performance. Please refer to CANSTAR CANNEX’s FSG for more information at www.canstarcannex.com.au.

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

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personal loan star ratings

Text218: Car Loans

PublishedRate (%)

Product

Unsecure

d

Max

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company Rate Varies With

Deposit

100%

Loan

Ava

ilable

����� "outstanding value"Australian Central CU 8.42 to 9.99 $ 0.00 1 yr to 7 yrs195.00Green Car Loan 10000000010000 ✘✘ ✔

Australian Central CU 8.92 to 10.49 $ 0.00 1 yr to 10 yrs195.00Discounted Personal Loan 1000000010000 ✘✘ ✔

Coastline Credit Union 7.64 $ 0.00 variable150.00Personal Loan Secured 1000000001000 ✘✘ ✔

Coastline Credit Union 9.55 $ 0.00 1 yr to 7 yrs150.00Car Loan Fixed New 1000001500 ✘✘ ✔

Community First CU 7.65 $ 0.00 variable150.00Green Loan 500001000 ✔✘ ✔

Defence Force CU 9.49 to 10.25 $ 0.00 variable50.00New Car Loan 100000No min ✘✔ ✔

Greater Building Society 9.15 $ 0.00 1yr to 7yr150.00New Car Loan 1000005000 ✘✔ ✔

Holiday Coast CU 9.09 $ 0.00 variable200.00New Car Loan Variable No max5000 ✘✘ ✔

Illawarra CU NSW 9.95 $ 0.00 variable125.00Variable Rate Car Loan 10000010000 ✘✘ ✔

Illawarra CU NSW 9.60 $ 0.00 1 yr to 7 yrs125.00New Car Loan Sec BOS 10000010000 ✘✘ ✔

Macarthur Credit Union 8.95 $ 0.00 variable50.00Car Loan (New) No maxNo min ✘✘ ✔

Macquarie Credit Union 9.49 $ 0.00 variable50.00New Car Loan <12 months 500001000 ✘✘ ✔

Macquarie Credit Union 10.20 to 10.70 $ 0.00 variable50.00New Car Loan <5yrs old 500001000 ✘✔ ✔

Macquarie Credit Union 9.35 $ 0.00 variable50.00Secured Personal Loan 1000000001000 ✘✔ ✔

MCU Ltd 8.74 $ 0.00 variable200.00Green Star Car Loan 1 1000000003000 ✔✘ ✔

Memberfirst Credit Union 9.25 $ 0.00 variable150.00Pers Ln Sec BOS<3yrs 1000000001000 ✘✘ ✔

Qld Police Credit Union 8.99 $ 0.00 variable0.00Car Loan - New (QLD) 1000001000 ✘✘ ✔

RTA Staff CU 8.74 Nil variableNilFreeRoad Car Loan 1000005000 ✘✘ ✔

Savings & Loans Cred U 8.42 to 9.99 $ 0.00 1 yr to 7 yrs195.00Green Car Loan 10000000010000 ✘✘ ✔

Savings & Loans Cred U 8.92 to 10.49 Nil 1 yr to 10 yrsScale*Discounted Personal Loan 10000000010000 ✘✘ ✔

SGE Credit Union 8.99 $ 0.00 variable100.00Go Green Car Loan 400005000 ✘✘ ✔

Teachers Credit Union 8.24 $ 0.00 variable100.00Secured New Car Loan 8000010000 ✘✘ ✔

Unicom Credit Union 9.60 $ 0.00 1 yr to 7 yrs125.00New Car Loan Secured BOS 10000010000 ✘✘ ✔

Unicom Credit Union 9.95 $ 0.00 variable125.00Variable Rate Car Loan 10000010000 ✘✘ ✔

Victoria Teachers CU 9.35 $ 0.00 variable20.00New Car Loan 1000000005000 ✘✘ ✔

Victoria Teachers CU 9.19 $ 0.00 variable20.00Green Car Loan 1000000005000 ✘✘ ✔

����

Australian Central CU 11.20 $ 0.00 1 yr to 7 yrs195.00Personal Loan Secured 100000002000 ✘✘ ✔

Australian Defence CU 9.24 to 10.50 Nil variableNilNew Car Loan No max5000 ✘✔ ✔

Coastline Credit Union 9.29 $ 0.00 variable150.00Car Loan New 1000001500 ✘✘ ✔

Community CPS Australi 9.15 $ 0.00 1 yr to 7 yrs150.00Car Loan Fixed <3yrs old 1250005000 ✘✘ ✔

Community CPS Australi 9.75 $ 0.00 1 yr to 7 yrs150.00Car Loan Fxd <6yrs old 1250005000 ✘✘ ✔

Community Mutual Grou 9.49 $ 0.00 1yr to 5yr135.00Fixed Rate Car Loan L89 No max10000 ✘✘ ✘

Credit Union SA 8.70 $ 0.00 1 mth to 5 yrs120.004 Cylinder Car Loan 1000005000 ✘✘ ✔

Credit Union SA 8.95 $ 0.00 5 yrs120.00Car Loan Fixed 1000005000 ✘✘ ✔

CUA 8.99 $ 0.00 variable120.00Vehicles <2yrs old -30k 300001000 ✘✘ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 1 of 8CAR LOAN STAR RATINGS SUMMARY:

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Page 6: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

personal loan star ratings

Text218: Car Loans

PublishedRate (%)

Product

Unsecure

d

Max

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company Rate Varies With

Deposit

100%

Loan

Ava

ilable

����

FCCS Credit Union 9.30 to 11.30 $ 0.00 variable195.00Rewards Car Loan 1000000000 ✘✘ ✔

Gateway Credit Union 9.34 $ 0.00 variable99.00New Car Loan 500003000 ✘✘ ✔

Greater Building Society 10.15 $ 0.00 1yr to 7yr150.00Used Car Loan 1000005000 ✘✔ ✔

Greater Building Society 9.65 $ 0.00 1yr to 7yr150.00Personal Loan Secured 1000005000 ✘✔ ✔

Holiday Coast CU 9.34 $ 0.00 1yr to 7yr200.00New Car Loan Fixed No max5000 ✘✘ ✔

Horizon Credit Union 9.10 to 9.20 $ 0.00 variable150.00New Car Loan Variable 100000000No min ✘✘ ✔

Illawarra CU NSW 10.60 $ 0.00 1 yr to 7 yrs125.00Secured Personal Loan 300001000 ✘✘ ✔

IMB 8.90 $ 0.00 1yr to 5yr125.00Car Loan (New) 500002000 ✘✘ ✔

MCU Ltd 9.75 $ 0.00 variable200.00Car Loan 5 1000000003000 ✔✘ ✔

Memberfirst Credit Union 11.00 $ 0.00 variable150.00Pers Ln Sec BOS 4-5yrs No max1000 ✘✘ ✔

Police Credit 9.99 $ 0.00 1 mth to 5 yrs0.00New Car Loan 1000008000 ✘✘ ✔

Railways Credit Union 9.80 $ 0.00 variable50.00Car Loan (new) L22 7500010000 ✘✘ ✔

SCU 10.05 $ 0.00 variable100.00New Car Loan 800005000 ✘✘ ✔

Select Credit Union 10.19 $ 0.00 variable150.00New Car Loan 5000010000 ✘✘ ✔

Select Credit Union 9.69 $ 0.00 variable150.00Green Car Loan 5000010000 ✘✘ ✔

SERVICE ONE Member 9.40 $ 5.00 1 yr to 6 yrs150.00Fixed Rate Car Loan 75000No min ✘✘ ✔

Summerland CU 9.50 to 10.65 $ 0.00 variable175.00Car Loan 6000010000 ✘✔ ✔

Teachers Credit Union 9.98 $ 0.00 variable100.00Used Car Loan Unsecured 500002000 ✔✘ ✔

Teachers Credit Union 9.34 $ 0.00 variable100.00New Car Loan-Unsecured 600002000 ✔✘ ✔

Unicom Credit Union 10.60 $ 0.00 1 yr to 7 yrs125.00Secured Personal Loan 300002000 ✘✘ ✔

United Community 9.75 $ 0.00 1 yr to 7 yrs150.00Car Loan Fixed <6yrs old 1250005000 ✘✘ ✔

United Community 9.15 $ 0.00 1 yr to 7 yrs150.00Car Loan Fixed <3yrs old 1250005000 ✘✘ ✔

Victoria Teachers CU 10.15 $ 0.00 variable20.00Green Personal Loan 1000000000 ✔✘ ✔

Victoria Teachers CU 10.35 $ 0.00 variable20.00Car Loan Variable 1000000005000 ✘✘ ✔

Wagga Mutual Credit Un 9.49 $ 0.00 variable125.00New Car Ln Variable-L17 1000005000 ✘✘ ✘

���

Australian Defence CU 11.45 to 12.45 Nil variableNilUsed Car Loan No max5000 ✘✘ ✔

B & E Personal Banking 9.95 to 10.95 $ 0.00 variable170.00Motor Vehicle <3yrs old 700003000 ✘✘ ✔

BankSA 10.99 $ 7.00 1yr to 5yr195.00Fixed Car Loan 800003000 ✘✘ ✔

Bankstown City CU 9.50 $ 0.00 variable125.00New Car Manager 5000010000 ✘✘ ✔

Bankwest 9.70 $ 5.00 3 yrs to 7 yrs195.00Car Loan Secured 10000000010000 ✘✘ ✔

Bendigo Bank 10.99 $ 5.00 1yr to 7yr150.00Secured Personal Loan 500002000 ✘✘ ✔

Bendigo Bank 9.99 $ 0.00 1yr to 5yr150.00Green Sec Personal Loan 500002000 ✘✘ ✔

Coastline Credit Union 11.55 $ 0.00 1 yr to 7 yrs150.00Car Loan Fixed Old 1000001500 ✘✘ ✔

Coastline Credit Union 11.55 $ 0.00 variable150.00Car Loan Old 1000001500 ✘✘ ✔

Commonwealth Bank 10.99 $ 0.00 1 yr to 5 yrs0.00Secured Car Loan- Fixed No max10000 ✘✘ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 2 of 8CAR LOAN STAR RATINGS SUMMARY:

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personal loan star ratings

Text218: Car Loans

PublishedRate (%)

Product

Unsecure

d

Max

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company Rate Varies With

Deposit

100%

Loan

Ava

ilable

���

Community CPS Australi 11.20 $ 0.00 variable150.00Car Loan Var <6yrs old 1250005000 ✘✘ ✔

Community CPS Australi 11.50 $ 0.00 1 yr to 7 yrs150.00Enviro Car Loan Fixed 1250005000 ✘✘ ✔

Community First CU 9.99 $ 0.00 1yr to 5yr200.00New Car Loan Fixed 500005000 ✘✘ ✔

Community Mutual Grou 10.99 to 12.99 $ 0.00 variable135.00Special Car Loan L7 10000000010000 ✘✘ ✘

Credit Union SA 10.85 $ 0.00 variable120.00Car Loan Variable 1000005000 ✘✘ ✔

CUA 9.99 $ 0.00 variable120.00Used Vehicle 2-5 yrs old 1000001000 ✘✘ ✔

Defence Force CU 10.95 to 12.45 $ 0.00 variable50.00Used Car Loan 100000No min ✘✔ ✔

ECU Australia 10.75 $ 0.00 variable120.00Car Loan 800000 ✔✘ ✔

Encompass Credit Union 10.45 $ 0.00 variable125.00Motor Loan (Up to 2yrs) 700001000 ✘✘ ✔

Family First CU 8.50 to 13.25 $ 0.00 variable150.00Secured Car Loan 750005000 ✘✘ ✔

First Option CU 11.00 $ 0.00 variable0.00Used Car Loan-Sec 600001000 ✘✘ ✔

First Option CU 10.00 $ 0.00 variable0.00New Car Loan -Sec 1000001000 ✘✘ ✔

Gateway Credit Union 10.24 $ 0.00 variable99.00Car Loan < 5yrs Old 500003000 ✘✘ ✔

Greater Building Society 11.90 $ 0.00 1yr to 7yr150.00Personal Ln-Part Secured 500005000 ✘✔ ✔

Heritage Building Soc 13.15 $ 0.00 1 yr to 5 yrs105.00Personal Ln Fixed Unsec 250005000 ✔✘ ✔

Heritage Building Soc 11.85 $ 0.00 variable105.00Used Car Loan 1000005000 ✘✔ ✔

Heritage Building Soc 13.15 $ 0.00 variable105.00Personal Loan Var Sec 1000005000 ✘✘ ✔

Heritage Building Soc 10.85 $ 0.00 variable105.00New Car Loan 1000005000 ✘✔ ✔

Holiday Coast CU 10.50 $ 0.00 1 yr to 7 yrs200.00Personal Loan Fixed 500000 ✘✘ ✔

Horizon Credit Union 10.20 $ 0.00 variable150.00New Car Loan <1yr 100000000No min ✘✘ ✔

Horizon Credit Union 11.00 $ 0.00 variable150.00Car Loan 13mth-<3yrs old No maxNo min ✘✘ ✔

Hume Building Society 11.00 to 13.00 $ 0.00 1 yr to 7 yrs125.00Secured - New Vehicle No max1000 ✘✘ ✔

Illawarra CU NSW 12.24 $ 0.00 1 yr to 7 yrs125.00Unsecured Personal Loan 300002000 ✔✘ ✔

IMB 9.90 $ 0.00 1yr to 5yr125.00Personal Loan Secured 500002000 ✘✘ ✔

Intech Credit Union 10.24 $ 0.00 variable75.00New Car Loan 10000000010000 ✔✘ ✔

Macarthur Credit Union 10.95 $ 0.00 variable50.00Personal Loan (Secured) No maxNo min ✘✘ ✔

Macquarie Credit Union 13.40 to 13.90 $ 0.00 variable50.00Used Car Loan >5yrs old 500001000 ✘✔ ✔

Maritime Mining & Power 11.66 $ 0.00 variable100.00Car Loan 800001000 ✘✘ ✔

MCU Ltd 10.24 $ 0.00 variable200.00Green Star Car Loan 2 1000000003000 ✔✘ ✔

MCU Ltd 11.24 $ 0.00 variable200.00Green Star Car Loan 3 1000000003000 ✘✘ ✔

mecu 9.49 $ 0.00 variable150.00goGreen CarLn NewG/hse6+ No max1000 ✘✘ ✔

mecu 10.24 $ 0.00 variable150.00goGreen CarLn NewG/hseNA No max1000 ✘✘ ✔

mecu 10.74 $ 0.00 variable150.00goGreen CarLn Used=<7Yrs No max1000 ✘✘ ✔

Memberfirst Credit Union 13.00 $ 0.00 variable150.00Car Loan 5-10 yrs old No max1000 ✘✘ ✔

Memberfirst Credit Union 13.00 $ 0.00 variable150.00Partially Sec-Vehicle/TD No max1000 ✘✘ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 3 of 8CAR LOAN STAR RATINGS SUMMARY:

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Page 8: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

personal loan star ratings

Text218: Car Loans

PublishedRate (%)

Product

Unsecure

d

Max

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company Rate Varies With

Deposit

100%

Loan

Ava

ilable

���

MyState Financial 11.24 to 12.49 $ 7.50 Variable175.00Secured Personal Loan 7500010000 ✘✘ ✔

MyState Financial 10.24 to 13.99 $ 7.50 Variable175.00Unsecured Personal Loan 300003000 ✔✘ ✔

Newcastle Permanent 8.99 to 10.99 $ 0.00 3 mths to 7 yrs145.00Personal Loan Secured 1000000001000 ✘✘ ✔

Police Credit 10.49 $ 0.00 1 mth to 5 yrs0.00Used Car Loan 1000008000 ✘✘ ✔

Police Credit Union 10.49 $ 0.00 variable92.00Driveaway Car Loan No max5000 ✘✘ ✔

Police&NursesMut Banki 10.25 $ 2.50 variable149.00Personal Loan Secured 1000000005000 ✘✘ ✔

Qantas Staff CU 9.20 Nil variableNilSpecial Secured Loan 1000000 ✘✘ ✘

Qld Police Credit Union 13.00 $ 0.00 variable0.00Whole of Pay SuperSav Ln 1000001000 ✔✘ ✔

Qld Police Credit Union 11.35 to 12.35 $ 0.00 variable0.00Car Loan - Used (QLD) 1000001000 ✘✘ ✔

Qld Teachers CU 10.25 $ 0.00 variable120.00New Car Ln Special Sec 600003000 ✘✔ ✔

Queenslanders CU 10.60 $ 0.00 variable80.00Car Loan MV <2yrs old 100% 700002000 ✘✘ ✔

RACQ 8.95 $ 0.00 1 yr to 7 yrs260.00Personal Loan 1000000005000 ✔✘ ✔

Railways Credit Union 11.35 $ 0.00 variable50.00Car Loan (Any age Car) L12 7500010000 ✘✘ ✔

RTA Staff CU 10.74 $ 0.00 variable100.00RedHot Car Loan 1000000005000 ✘✘ ✔

RTA Staff CU 10.49 $ 0.00 variable100.00Green Car Loan 1000000005000 ✘✘ ✔

Savings & Loans Cred U 11.20 $ 0.00 1yr to 7yr195.00Fixed Rate Pers Loan Sec No max2000 ✘✘ ✔

SCU 10.39 $ 0.00 1mth to 5yr100.00Fixed Rate Car Loan 800005000 ✘✘ ✔

SCU 11.14 $ 0.00 variable100.00Personal Loan Secured 800005000 ✘✘ ✘

SERVICE ONE Member 11.40 $ 5.00 variable150.00Variable Rate Car Loan 75000No min ✘✘ ✔

SGE Credit Union 8.99 to 15.80 $ 0.00 variable100.00Personal Loan Secured 400005000 ✘✘ ✔

St George Bank 10.99 $ 7.00 1yr to 5yr195.00Personal Ln Secured Fxd 800003000 ✘✘ ✔

Summerland CU 9.75 $ 0.00 variable131.25Eco Loan Secured 600001000 ✘✔ ✔

Summerland CU 9.75 $ 0.00 variable131.25Eco Loan Unsecured 600001000 ✔✔ ✔

Suncorp Bank 10.75 $ 5.00 1yr to 7yr175.00Secured Car Loans 800005000 ✘✘ ✔

Sutherland Credit Union 9.25 $ 0.00 variable100.00Spec Offer Car Loan Var 500005000 ✘✘ ✘

The Capricornian 12.25 $ 0.00 variable130.00Performance Car Loan 75000500 ✘✘ ✔

Unicom Credit Union 12.24 $ 0.00 1 yr to 7 yrs125.00Unsecured Personal Loan 300002000 ✔✘ ✔

Unicredit-WA 10.90 Nil variableScale*Used Car up to 5yrs old No max1000 ✘✔ ✘

Unicredit-WA 9.95 to 11.95 $ 0.00 variable0.00Student Loan No max1000 ✔✘ ✔

Unicredit-WA 9.90 Nil variableScale*New Car up to 1yr old No max1000 ✘✘ ✘

United Community 11.20 $ 0.00 variable150.00Car Loan Var <6yrs old 1250005000 ✘✘ ✔

Victoria Teachers CU 12.10 $ 0.00 variable0.00Personal Loan Variable 1000000000 ✔✘ ✔

Warwick Credit Union 9.85 $ 7.50 60 mths100.00Auto Loan-Cars upto 2yrs No max5000 ✘✘ ✔

��

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 4 of 8CAR LOAN STAR RATINGS SUMMARY:

Superc

eded

Page 9: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

personal loan star ratings

Text218: Car Loans

PublishedRate (%)

Product

Unsecure

d

Max

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company Rate Varies With

Deposit

100%

Loan

Ava

ilable

��

ANZ 15.15 $ 0.00 variable150.00Graduate Loan 1000000005000 ✔✘ ✔

ANZ 10.79 $ 5.00 1 yr to 7 yrs250.00Car Loan (Fixed) No max7500 ✔✔ ✔

ANZ 15.15 $ 0.00 variable150.00Variable Rate Pers Loan 1000000005000 ✔✘ ✔

Arab Bank Australia 11.30 $ 0.00 1yr to 5yr200.00Personal Loan Sec Fixed 500005000 ✘✘ ✔

Australian Defence CU 13.24 $ 0.00 5 yrs150.00Rediloan Fixed 400005000 ✔✘ ✔

Australian Defence CU 14.24 Nil variableNilStart Up Loan No max5000 ✔✘ ✔

B & E Personal Banking 11.70 to 12.70 $ 0.00 variable170.00Motor Vehicle >3yrs old 300003000 ✘✘ ✔

Bananacoast Community 10.20 to 17.20 $ 0.00 variable200.00Personal Loan Secured/Unse 1000000002500 ✔✘ ✔

Bank of Queensland 11.49 $ 7.50 1yr to 7yr195.00Car Loan Fixed 500005000 ✘✘ ✔

BankSA 10.99 $ 7.00 1yr to 5yr195.00Personal Ln Secured Fxd 800003000 ✘✘ ✔

BankSA 13.20 $ 7.00 variable195.00Personal Loan Sec Var 800003000 ✘✘ ✔

BankSA 13.20 $ 7.00 variable195.00Variable Car Loan 800003000 ✘✘ ✔

Bankstown City CU 11.20 $ 0.00 variable125.00Car Manager 5000010000 ✘✘ ✔

Bankwest 13.99 $ 10.00 1yr to 7yr249.00Flexible Personal Loan 500005000 ✔✘ ✔

Coastline Credit Union 14.55 $ 0.00 variable150.00Car Loan Var Secured 1000001500 ✘✔ ✔

Coastline Credit Union 14.75 to 17.75 Nil variableScale*Personal Ln Unsec 1000001000 ✔✘ ✔

Commonwealth Bank 15.15 to 19.65 $ 0.00 variable0.00Variable Personal Loan- Unse 500005000 ✔✘ ✔

Community Mutual Grou 13.99 $ 0.00 variable135.00Car Loan L6 1000000005000 ✔✘ ✘

CUA 12.99 $ 0.00 variable120.00Personal Loan Unsecured 1000001000 ✔✘ ✔

Defence Force CU 13.90 $ 0.00 variable50.00Personal Loan 100000No min ✔✘ ✔

ECU Australia 12.75 $ 0.00 variable120.00Lifestyle Loan 800005000 ✔✘ ✔

Encompass Credit Union 13.25 $ 0.00 5 yrs125.00Personal Loan Secured 700001000 ✘✘ ✔

First Option CU 13.80 $ 0.00 variable0.00Unsec Personal Loan -Var 300001000 ✔✘ ✔

First Option CU 13.80 $ 0.00 variable0.00Secured Personal Ln -Var 800001000 ✘✘ ✔

Gateway Credit Union 12.14 $ 0.00 variable99.00Car Loan > 5yrs Old 500003000 ✘✘ ✔

GE Money 11.10 $ 10.00 1 yr to 7 yrs295.00Car Loan Secured 1000000005000 ✘✘ ✔

Greater Building Society 13.15 $ 0.00 1yr to 5yr150.00Personal Loan Unsecured 250005000 ✔✘ ✔

Heritage Building Soc 13.15 $ 0.00 1 yr to 5 yrs105.00Personal Loan Fixed Sec 1000005000 ✘✘ ✔

Heritage Building Soc 13.15 $ 0.00 variable105.00Personal Loan Var Unsec 250005000 ✔✘ ✔

Holiday Coast CU 12.85 to 13.60 $ 0.00 variable200.00Great Day Personal Loan 30000No min ✘✘ ✔

Holiday Coast CU 13.35 to 14.10 $ 0.00 variable200.00GreatDay Plus Perl Unsec 300000 ✔✘ ✔

Horizon Credit Union 13.25 $ 0.00 variable150.00Car Loan >3yrs old No maxNo min ✘✘ ✔

Macarthur Credit Union 13.95 $ 0.00 variable50.00Personal Loan(Unsecured) No maxNo min ✔✘ ✔

Macquarie Credit Union 13.95 to 15.20 $ 0.00 variable50.00Unsecured Personal Loan 500001000 ✔✘ ✔

Maritime Mining & Power 14.90 $ 0.00 variable80.00Personal Loan Variable 35000500 ✔✘ ✔

MCU Ltd 14.24 $ 0.00 variable200.00Car Loan 4 1000000003000 ✘✘ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 5 of 8CAR LOAN STAR RATINGS SUMMARY:

Superc

eded

Page 10: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

personal loan star ratings

Text218: Car Loans

PublishedRate (%)

Product

Unsecure

d

Max

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company Rate Varies With

Deposit

100%

Loan

Ava

ilable

��

mecu 13.49 $ 0.00 variable150.00Personal Loan No max1000 ✔✘ ✔

Memberfirst Credit Union 14.25 $ 0.00 variable50.00Personal Loan Unsecured No maxNo min ✔✘ ✔

Newcastle Permanent 9.99 to 13.49 $ 0.00 3mth to 7yr145.00Used Car Loan No max1000 ✘✘ ✔

Police Credit 12.95 Nil variableNilPersonal Loan Unsecured 600003000 ✔✘ ✔

Police Credit 12.95 Nil variableNilPersonal Loan Secured 600003000 ✘✘ ✔

Qld Police Credit Union 15.00 $ 0.00 variable0.00All Purpose Loan 1000001000 ✔✘ ✔

Qld Professional CU 10.50 to 13.50 $ 0.00 variable50.00Car Loan 100000000500 ✔✔ ✔

Queenslanders CU 11.75 $ 0.00 variable80.00Car Loan MV 2-5 yrs old 100 700002000 ✘✘ ✔

RTA Staff CU 12.25 to 15.70 $ 0.00 variable100.00Used Car Loan 1000000005000 ✘✔ ✔

SCU 12.14 to 14.20 $ 0.00 variable100.00Personal Loan Unsecured 800005000 ✔✘ ✔

Select Credit Union 10.69 to 16.69 $ 0.00 variable150.00Used Car Loan No max10000 ✔✘ ✔

Select Credit Union 11.99 to 16.69 $ 0.00 variable150.00Personal Loan Var Rate 3500010000 ✔✘ ✔

Select Credit Union 11.49 to 16.19 $ 0.00 variable150.00Green Personal Loan 350005000 ✔✘ ✔

SERVICE ONE Member 14.00 to 15.95 $ 5.00 variable150.00Personal Loan Secured 75000No min ✘✘ ✔

SERVICE ONE Member 14.00 to 15.95 $ Tiered Scale variableNilPersonal Loan Unsecured 50000No min ✔✘ ✔

SGE Credit Union 10.80 to 15.80 $ 0.00 variable100.00Personal Loan Unsecured 400005000 ✔✘ ✔

St George Bank 13.20 $ 7.00 Variable195.00Personal Ln Secured Var 800003000 ✘✘ ✔

Teachers Credit Union 12.99 $ 0.00 variable100.00All Purpose Loan 800002000 ✔✘ ✔

Teachers Credit Union 12.99 $ 0.00 variable100.00Loan for Investment 800002000 ✔✘ ✔

The Capricornian 14.75 to 17.78 Nil variableScale*Personal Loan Variable 30000500 ✔✘ ✔

The Capricornian 13.25 $ 0.00 variable130.00Classic Car Loan 75000500 ✘✘ ✔

United Community 11.50 $ 0.00 1 yr to 7 yrs150.00Enviro Car Loan Fixed 1250005000 ✘✘ ✔

Wagga Mutual Credit Un 9.99 $ 0.00 variable125.00Wagga Gold Pers Loan -L9 10000010000 ✔✘ ✔

Warwick Credit Union 11.29 $ 7.50 1 yr to 3 yr100.00Auto Loan No max4000 ✘✘ ✔

Westpac 14.84 $ 5.00 variable150.00Flexi Loan 750004000 ✔✘ ✔

Westpac 11.49 to 12.99 $ Tiered Scale 1yr to 7yrScale*New Car Loan 1000004000 ✘✘ ✔

Westpac 11.99 to 13.99 $ Tiered Scale 1yr to 7yrScale*Used Car Loan 1000004000 ✘✘ ✔

ANZ 14.95 $ 0.00 1yr to 7yr150.00Fixed Rate Personal Loan No max5000 ✔✘ ✔

Arab Bank Australia 13.65 $ 0.00 variable200.00Personal Ln Secured Var 500005000 ✘✘ ✔

Arab Bank Australia 14.00 $ 0.00 1yr to 5yr200.00Personal Loan Unsec Fixd 500005000 ✔✘ ✔

Arab Bank Australia 16.35 $ 0.00 variable200.00Personal Loan Unsec Var 500005000 ✔✘ ✔

Aussie Home Loans 13.49 to 13.99 $ 10.00 1 yr to 7 yrs199.00Car Loan 1000000003000 ✘✔ ✔

Australian Defence CU 14.40 to 18.40 Nil variableNilPersonal Loan Secured No max5000 ✘✔ ✔

Australian Defence CU 14.40 to 18.40 Nil variableNilPersonal Loan Unsecured No max5000 ✔✘ ✘

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 6 of 8CAR LOAN STAR RATINGS SUMMARY:

Superc

eded

Page 11: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

personal loan star ratings

Text218: Car Loans

PublishedRate (%)

Product

Unsecure

d

Max

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company Rate Varies With

Deposit

100%

Loan

Ava

ilable

Bank of Queensland 15.25 $ 7.50 variable150.00Personal Ln Var Unsec 400003000 ✔✘ ✔

Bank of Queensland 13.90 $ 7.50 1 yr to 7 yrs150.00PersLoan Fxd Unsecured 400003000 ✔✘ ✔

Bank of Queensland 13.68 $ 7.50 variable195.00Car Loan Variable 500005000 ✘✘ ✔

BankSA 15.64 $ 9.00 variable150.00Personal Loan Unsec Var 400003000 ✔✘ ✔

BankSA 14.74 $ 9.00 1yr to 5yr150.00Personal Ln Unsec Fxd 400003000 ✔✘ ✔

Bankstown City CU 14.95 $ 0.00 variable125.00Credit Manager Unsecured 3500010000 ✔✘ ✔

Bankstown City CU 14.95 $ 0.00 variable125.00Credit Manager Secured 5000010000 ✘✘ ✔

Bankwest 13.84 $ 8.00 3yr to 7yr195.00Unsec Basic Personal Ln 500005000 ✔✘ ✔

Commonwealth Bank 14.40 to 18.90 $ 0.00 1 yr to 7 yrs0.00Fxd Rate Personal Loan- Uns 500005000 ✔✘ ✔

Community CPS Australi 13.99 $ 0.00 1yr to 7yr150.00Personal Loan Fxd Unsec/Par 800003000 ✔✘ ✔

Community CPS Australi 14.70 $ 0.00 variable150.00Personal Loan Var Unsec/Part 800003000 ✔✘ ✔

Community First CU 14.84 to 18.84 $ 0.00 1 yr to 5 yrs150.00Pers Loan Fixed 1-5 yrs 350005000 ✔✘ ✔

Community First CU 14.84 to 18.84 $ 0.00 variable150.00Pers Loan Var 1-10 yrs 350005000 ✔✘ ✔

Credit Union SA 13.85 $ 0.00 variable120.00Personal Loan Variable 500001000 ✔✘ ✔

Encompass Credit Union 15.70 $ 0.00 5 yrs125.00Personal Loan Unsecured 400001000 ✔✘ ✔

Family First CU 12.50 to 18.50 $ 0.00 variable150.00Personal Loan Variable 275002000 ✔✘ ✔

GE Money 14.99 $ 10.00 2 yrs to 7 yrs250.00Personal Loan 1000000003000 ✔✔ ✔

Horizon Credit Union 13.95 $ 0.00 variable100.00Personal Loan Variable No maxNo min ✔✘ ✔

Horizon Credit Union 13.95 $ 0.00 variable100.00Car Ln Var Unsecured No maxNo min ✔✘ ✔

Hume Building Society 14.75 $ 0.00 1yr to 7rs125.00Personal Loan Unsecured No max1000 ✔✘ ✔

Hume Building Society 13.00 $ 0.00 1 yr to 5 yrs125.00Secured-Vehicle to 5yrs No max1000 ✘✘ ✔

Hunter United Credit Un 10.50 to 18.25 $ 5.00 variable150.00New Car Loan 70000No min ✘✘ ✔

Hunter United Credit Un 10.50 to 18.25 $ 5.00 variable150.00Used Car Loan 25000No min ✘✘ ✔

Hunter United Credit Un 10.50 to 18.25 $ 5.00 variable150.00Personal Loan Secured 25000No min ✘✘ ✔

Intech Credit Union 14.80 to 18.95 $ 0.00 variable75.00Personal Loan 400002000 ✔✘ ✔

Intech Credit Union 13.80 $ 0.00 variable75.00Car Loan 1000002000 ✘✘ ✔

Lifeplan Funds Manage 12.99 $ 0.00 variable100.00Sec Term Combo Variable 500002000 ✘✘ ✔

Lifeplan Funds Manage 12.99 $ 0.00 Variable100.00Per Ln Sec by Bond/Dep 500002000 ✘✘ ✘

Lifeplan Funds Manage 11.74 $ 0.00 1 yr to 5 yr100.00Sec Term Combo 1-5yr Fxd 500002000 ✘✘ ✔

ME Bank 13.99 $ 0.00 1 yr to 5 yrs100.00Personal Loan Fxd 300005000 ✔✘ ✔

nab 15.15 to 16.00 $ Tiered Scale 1 yrs - 7 yrsScale*Personal Ln Unsec Var 800005000 ✔✘ ✔

nab 15.80 to 16.65 $ Tiered Scale 1yr to 7yrScale*Personal Ln Unsec Fixed 800005000 ✔✘ ✔

Newcastle Permanent 13.49 $ 0.00 3mth to 7yr145.00Personal Loan Unsecured 300001000 ✔✘ ✔

Police Credit Union 13.69 $ 0.00 variable98.00Personal Loan Secured 1000000001000 ✘✘ ✔

Police&NursesMut Banki 14.25 $ 2.50 variable149.00Personal Loan Unsecured 1000000005000 ✔✘ ✘

Qantas Staff CU 13.75 Nil variableNilPersonal Loan Unsecured 500005000 ✔✘ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 7 of 8CAR LOAN STAR RATINGS SUMMARY:

Superc

eded

Page 12: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

personal loan star ratings

Text218: Car Loans

PublishedRate (%)

Product

Unsecure

d

Max

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company Rate Varies With

Deposit

100%

Loan

Ava

ilable

Qld Professional CU 16.75 $ 0.00 variable50.00Personal Loan 100000000500 ✔✘ ✔

Qld Teachers CU 12.95 to 15.55 $ 0.00 variable120.00Personal Loan Variable 600003000 ✔✘ ✔

Queenslanders CU 11.75 to 15.75 $ 0.00 variable80.00Personal Loan Variable 550002000 ✔✘ ✔

RTA Staff CU 15.70 $ 0.00 variable75.00Unsecured Personal Loan 300001000 ✔✘ ✔

St George Bank 14.74 $ 9.00 1yr to 5yr150.00Personal Loan Unsec Fxd 400003000 ✔✘ ✔

St George Bank 15.64 $ 9.00 Variable150.00Personal Loan Unsec Var 400003000 ✔✘ ✔

Summerland CU 14.70 to 17.45 $ 0.00 variable175.00Gen Purpose Loan Unsec 600001000 ✔✔ ✔

Summerland CU 14.70 to 17.45 $ 0.00 variable175.00Gen Purpose Loan Sec 600001000 ✘✔ ✔

Suncorp Bank 13.90 $ 5.00 1yr to 7yr175.00Personal Loan-Unsecured No max5000 ✔✘ ✔

Sutherland Credit Union 10.25 to 17.50 $ 0.00 variable100.00Car Loan Variable 300005000 ✘✘ ✘

Unicredit-WA 13.45 Nil variableScale*Personal Loan Unsecured No max5000 ✔✘ ✘

United Community 14.70 $ 0.00 variable150.00Personal Loan Var Unsec 800003000 ✔✘ ✔

United Community 13.99 $ 0.00 1yr to 7yr150.00Personal Loan Fxd Unsec 800003000 ✔✘ ✔

Wagga Mutual Credit Un 15.25 $ 0.00 variable125.00Personal Loan Unsec -L45 300005000 ✔✘ ✘

Warwick Credit Union 14.89 $ 7.50 variable0.00Auto Loan Revert Rate No max4000 ✘✘ ✔

Warwick Credit Union 12.74 $ 7.50 Variable100.00Personal Loan Secured 1000000001000 ✘✘ ✔

Westpac 13.39 to 14.29 $ Tiered Scale 1yr to 7yrScale*Personal Loan Secured 1000004000 ✘✘ ✘

Westpac 14.64 to 15.14 $ Tiered Scale 1yr to 7yrScale*Personal Loan Unsecured 500004000 ✔✘ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 8 of 8CAR LOAN STAR RATINGS SUMMARY:

Superc

eded

Page 13: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

personal loan star ratings

Text218: Unsecured Personal Loans

PublishedRate (%)

Product

Any L

egal

Purp

oseMax

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company

Consolid

ate

Debt

Holid

ay

Apply

Onlin

e

Hom

e

Renova

tion

����� "outstanding value"First Option CU 10.25 to 12.25 Nil 1 yr to 3 yrsNilPersonal Ln Fixed -Unsec 300001000 ✔✔✔✔ ✔

Horizon Credit Union 11.00 $ 0.00 variable100.00Budget Personal Loan Uns 30000500 ✔✔✔✔ ✔

Illawarra CU NSW 12.24 $ 0.00 1 yr to 7 yrs125.00Unsecured Personal Loan 300002000 ✔✔✔✔ ✔

Police Credit 12.95 Nil variableNilPersonal Loan Unsecured 600003000 ✔✔✔✔ ✔

Qld Police Credit Union 13.00 $ 0.00 variable0.00Whole of Pay SuperSav Ln 1000001000 ✔✔✔✔ ✔

Teachers Credit Union 12.99 $ 0.00 variable100.00Loan for Investment 800002000 ✔✔✔✔ ✔

Teachers Credit Union 12.99 $ 0.00 variable100.00All Purpose Loan 800002000 ✔✔✔✔ ✔

Unicom Credit Union 12.24 $ 0.00 1 yr to 7 yrs125.00Unsecured Personal Loan 300002000 ✔✔✔✔ ✔

Unicredit-WA 9.95 to 11.95 $ 0.00 variable0.00Student Loan No max1000 ✔✔✔✔ ✔

Victoria Teachers CU 12.10 $ 0.00 variable0.00Personal Loan Variable 1000000000 ✔✔✔✔ ✔

����

Easy Street Fin Services 12.94 $ 0.00 variable100.00EasyLoan Variable 350005000 ✔✔✔✔ ✔

ECU Australia 12.75 $ 0.00 variable120.00Lifestyle Loan 800005000 ✔✔✔✔ ✔

Greater Building Society 13.15 $ 0.00 1yr to 5yr150.00Personal Loan Unsecured 250005000 ✔✔✔✘ ✔

IMB 12.99 $ 0.00 1yr to 5yr125.00Personal Loan Unsecured 200002000 ✔✔✔✔ ✔

Macarthur Credit Union 13.95 $ 0.00 variable50.00Personal Loan(Unsecured) No maxNo min ✔✔✔✔ ✔

Macquarie Credit Union 13.95 to 15.20 $ 0.00 variable50.00Unsecured Personal Loan 500001000 ✔✔✔✔ ✔

Memberfirst Credit Unio 14.25 $ 0.00 variable50.00Personal Loan Unsecured No maxNo min ✔✔✔✘ ✔

MyState Financial 10.24 to 13.99 $ 7.50 Variable175.00Unsecured Personal Loan 300003000 ✔✔✔✔ ✔

Qld Police Credit Union 15.00 $ 0.00 variable0.00All Purpose Loan 1000001000 ✔✔✔✔ ✔

Select Credit Union 11.49 to 16.19 $ 0.00 variable150.00Green Personal Loan 350005000 ✔✔✔✔ ✔

SERVICE ONE Member 14.00 to 15.95 $ Tiered Scale variableNilPersonal Loan Unsecured 50000No min ✔✔✔✔ ✔

Wagga Mutual Credit Un 9.99 $ 0.00 variable125.00Wagga Gold Pers Loan -L9 10000010000 ✔✔✔✔ ✔

���

Australian Defence CU 13.24 $ 0.00 5 yrs150.00Rediloan Fixed 400005000 ✔✔✔✔ ✔

Bananacoast Communit 10.20 to 17.20 $ 0.00 variable200.00Personal Loan Secured/Unse 1000000002500 ✔✔✔✔ ✔

Bankwest 13.99 $ 10.00 1yr to 7yr249.00Flexible Personal Loan 500005000 ✔✔✔✔ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 1 of 4UNSECURED PERSONAL LOAN SUMMARY:

Superc

eded

Page 14: banks Superceded - Canstar and easiest way to access money in advance may well be a credit card, but a personal loan is much safer, particularly for those who don’t trust the spending

personal loan star ratings

Text218: Unsecured Personal Loans

PublishedRate (%)

Product

Any L

egal

Purp

oseMax

Loan Fees ($) Loan Term

Monthly

Loan Amount ($)

Application Min

Company

Consolid

ate

Debt

Holid

ay

Apply

Onlin

e

Hom

e

Renova

tion

���

Bendigo Bank 13.69 $ 5.00 1yr to 5yr150.00Unsecured Personal Loan 200002000 ✔✔✔✔ ✔

Coastline Credit Union 14.75 to 17.75 Nil variableScalePersonal Ln Unsec 1000001000 ✔✔✔✔ ✔

Commonwealth Bank 14.40 to 18.90 $ 0.00 1 yr to 7 yrs0.00Fxd Rate Personal Loan- Uns 500005000 ✔✔✔✔ ✔

Commonwealth Bank 15.15 to 19.65 $ 0.00 variable0.00Variable Personal Loan- Unse 500005000 ✔✔✔✔ ✔

Community CPS Austral 13.99 $ 0.00 1yr to 7yr150.00Personal Loan Fxd Unsec/Par 800003000 ✔✔✔✔ ✔

Community CPS Austral 14.70 $ 0.00 variable150.00Personal Loan Var Unsec/Part 800003000 ✔✔✔✔ ✔

Credit Union SA 13.85 $ 0.00 variable120.00Personal Loan Variable 500001000 ✔✔✔✔ ✔

CUA 12.99 $ 0.00 variable120.00Personal Loan Unsecured 1000001000 ✔✔✔✔ ✔

Easy Street Fin Services 13.68 $ 0.00 1 yr to 5 yrs100.00EasyLoan Fixed 350005000 ✔✔✔✔ ✔

First Option CU 13.80 $ 0.00 variable0.00Unsec Personal Loan -Var 300001000 ✔✔✔✔ ✔

Holiday Coast CU 13.35 to 14.10 $ 0.00 variable200.00GreatDay Plus Perl Unsec 300000 ✔✔✔✔ ✔

Horizon Credit Union 13.95 $ 0.00 variable100.00Personal Loan Variable No maxNo min ✔✔✔✔ ✔

Maritime Mining & Powe 14.90 $ 0.00 variable80.00Personal Loan Variable 35000500 ✔✔✔✔ ✔

ME Bank 13.99 $ 0.00 1 yr to 5 yrs100.00Personal Loan Fxd 300005000 ✔✔✔✔ ✔

mecu 13.49 $ 0.00 variable150.00Personal Loan No max1000 ✔✔✔✔ ✔

nab 15.15 to 16.00 $ Tiered Scale 1 yrs - 7 yrsScalePersonal Ln Unsec Var 800005000 ✔✔✔✔ ✔

Newcastle Permanent 13.49 $ 0.00 3mth to 7yr145.00Personal Loan Unsecured 300001000 ✔✔✔✔ ✔

Qantas Staff CU 13.75 Nil variableNilPersonal Loan Unsecured 500005000 ✔✔✔✔ ✔

Queenslanders CU 11.75 to 15.75 $ 0.00 variable80.00Personal Loan Variable 550002000 ✔✔✔✘ ✔

Select Credit Union 11.99 to 16.69 $ 0.00 variable150.00Personal Loan Var Rate 3500010000 ✔✔✔✔ ✔

SGE Credit Union 10.80 to 15.80 $ 0.00 variable100.00Personal Loan Unsecured 400005000 ✔✔✔✔ ✔

Suncorp Bank 13.90 $ 5.00 1yr to 7yr175.00Personal Loan-Unsecured No max5000 ✔✔✔✔ ✔

The Capricornian 14.75 to 17.78 Nil variableScalePersonal Loan Variable 30000500 ✔✔✔✘ ✔

Unicredit-WA 13.45 Nil variableScalePersonal Loan Unsecured No max5000 ✔✔✔✔ ✔

Westpac 14.84 $ 5.00 variable150.00Flexi Loan 750004000 ✔✔✔✔ ✔

��

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 2 of 4UNSECURED PERSONAL LOAN SUMMARY:

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personal loan star ratings

Text218: Unsecured Personal Loans

PublishedRate (%)

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ANZ 15.15 $ 0.00 variable150.00Variable Rate Pers Loan 1000000005000 ✔✔✔✔ ✔

ANZ 15.15 $ 0.00 variable150.00Graduate Loan 1000000005000 ✔✔✔✔ ✔

Australian Defence CU 14.40 to 18.40 Nil variableNilPersonal Loan Unsecured No max5000 ✔✔✔✔ ✔

Bank of Queensland 13.90 $ 7.50 1 yr to 7 yrs150.00PersLoan Fxd Unsecured 400003000 ✔✔✔✘ ✔

Bankwest 13.84 $ 8.00 3yr to 7yr195.00Unsec Basic Personal Ln 500005000 ✔✔✔✔ ✔

Encompass Credit Unio 15.70 $ 0.00 5 yrs125.00Personal Loan Unsecured 400001000 ✔✔✔✔ ✔

Family First CU 12.50 to 18.50 $ 0.00 variable150.00Personal Loan Variable 275002000 ✔✔✔✔ ✔

FCCS Credit Union 14.30 to 16.30 $ 0.00 variable195.00Unsecured Personal Loan 200001000 ✔✔✔✔ ✔

Hume Building Society 14.75 $ 0.00 1yr to 7rs125.00Personal Loan Unsecured No max1000 ✔✔✔✘ ✔

Hunter United Credit Un 10.50 to 18.25 $ 5.00 variable150.00Personal Loan Unsecured 25000No min ✔✔✔✔ ✔

Lifeplan Funds Manage 13.25 $ 0.00 1 yr to 5 yr100.00Unsec Term Combo 1-5yrFx 200002000 ✔✔✔✘ ✔

Lifeplan Funds Manage 13.25 $ 0.00 Fixed100.00Pers Ln Fxd 1-5yrs Unsec 200002000 ✔✔✔✘ ✔

MCU Ltd 11.75 to 16.50 $ 0.00 variable200.00Personal Loan 500004000 ✔✔✔✘ ✔

Police&NursesMut Bank 14.25 $ 2.50 variable149.00Personal Loan Unsecured 1000000005000 ✔✔✔✔ ✔

Qld Teachers CU 12.95 to 15.55 $ 0.00 variable120.00Personal Loan Variable 600003000 ✔✔✔✔ ✔

RTA Staff CU 15.70 $ 0.00 variable75.00Unsecured Personal Loan 300001000 ✔✔✔✔ ✔

St George Bank 15.64 $ 9.00 Variable150.00Personal Loan Unsec Var 400003000 ✔✔✔✔ ✔

St George Bank 14.74 $ 9.00 1yr to 5yr150.00Personal Loan Unsec Fxd 400003000 ✔✔✔✔ ✔

Summerland CU 14.70 to 17.45 $ 0.00 variable175.00Gen Purpose Loan Unsec 600001000 ✔✔✔✔ ✔

United Community 14.70 $ 0.00 variable150.00Personal Loan Var Unsec 800003000 ✔✔✔✔ ✔

United Community 13.99 $ 0.00 1yr to 7yr150.00Personal Loan Fxd Unsec 800003000 ✔✔✔✔ ✔

Westpac 14.64 to 15.14 $ Tiered Scale 1yr to 7yrScalePersonal Loan Unsecured 500004000 ✔✔✔✔ ✔

ANZ 14.95 $ 0.00 1yr to 7yr150.00Fixed Rate Personal Loan No max5000 ✔✔✔✔ ✔

Arab Bank Australia 14.00 $ 0.00 1yr to 5yr200.00Personal Loan Unsec Fixd 500005000 ✘✔✔✘ ✔

Arab Bank Australia 16.35 $ 0.00 variable200.00Personal Loan Unsec Var 500005000 ✘✔✔✘ ✔

Aussie Home Loans 14.49 to 14.99 $ 10.00 1yr to 7yr199.00Personal Loan No max3000 ✔✔✔✔ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 3 of 4UNSECURED PERSONAL LOAN SUMMARY:

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personal loan star ratings

Text218: Unsecured Personal Loans

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Bank of Queensland 15.25 $ 7.50 variable150.00Personal Ln Var Unsec 400003000 ✔✔✔✔ ✔

BankSA 15.64 $ 9.00 variable150.00Personal Loan Unsec Var 400003000 ✔✔✔✔ ✔

BankSA 14.74 $ 9.00 1yr to 5yr150.00Personal Ln Unsec Fxd 400003000 ✔✔✔✔ ✔

Bankstown City CU 14.95 $ 0.00 variable125.00Credit Manager Unsecured 3500010000 ✔✔✔✔ ✔

Community First CU 14.84 to 18.84 $ 0.00 1 yr to 5 yrs150.00Pers Loan Fixed 1-5 yrs 350005000 ✔✔✔✔ ✔

Community First CU 14.84 to 18.84 $ 0.00 variable150.00Pers Loan Var 1-10 yrs 350005000 ✔✔✔✔ ✔

Community Mutual Grou 15.99 $ 0.00 variable135.00Personal Loan L5 100000000500 ✔✔✔✔ ✔

GE Money 14.99 $ 10.00 2 yrs to 7 yrs250.00Personal Loan 1000000003000 ✔✔✔✔ ✔

Intech Credit Union 14.80 to 18.95 $ 0.00 variable75.00Personal Loan 400002000 ✔✔✔✔ ✔

Lifeplan Funds Manage 14.50 $ 0.00 Varivale100.00Personal Loan Unsec Var 200002000 ✔✔✔✘ ✔

Lifeplan Funds Manage 14.50 $ 0.00 variable100.00Unsec Term Combo Var 200002000 ✔✔✔✘ ✔

nab 15.80 to 16.65 $ Tiered Scale 1yr to 7yrScalePersonal Ln Unsec Fixed 800005000 ✔✔✔✔ ✔

Qld Professional CU 16.75 $ 0.00 variable50.00Personal Loan 100000000500 ✔✔✔✔ ✔

Sutherland Credit Union 17.50 $ 0.00 variable100.00Personal Loan Var Unsec 300005000 ✔✔✔✔ ✔

Wagga Mutual Credit Un 15.25 $ 0.00 variable125.00Personal Loan Unsec -L45 300005000 ✔✔✔✔ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 4 of 4UNSECURED PERSONAL LOAN SUMMARY:

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personal loan star ratings

Text218: Secured Personal Loans

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����� "outstanding value"Coastline Credit Union 7.64 $ 0.00 variable150.00Personal Loan Secured 1000000001000 ✔✔✔✔ ✔

Encompass Credit Unio 7.40 $ 0.00 variable125.00Personal Loan Sec by TD 1000000001000 ✔✔✔✔ ✔

First Option CU 13.80 Nil 84 monthsNil100% Cash Secured Perl 700001000 ✔✔✔✔ ✔

Heritage Building Soc 7.44 $ 0.00 variable105.00Cake & Eat It Loan 1000005000 ✔✔✔✘ ✔

Holiday Coast CU 7.55 Nil variableNilFTD Secured Loan No max0 ✔✔✔✔ ✔

Unicredit-WA 6.85 Nil variableScalePersonal Ln Sec by TD No max5000 ✔✔✔✔ ✔

����

Family First CU 7.50 $ 0.00 variable150.00Assign of Savings Loan 1000000002000 ✔✔✔✔ ✔

Greater Building Society 9.65 $ 0.00 1yr to 7yr150.00Personal Loan Secured 1000005000 ✔✔✔✘ ✔

Horizon Credit Union 9.45 $ 0.00 variable150.00Personal Loan Sec by TD 100000000No min ✔✔✔✔ ✔

Illawarra CU NSW 10.60 $ 0.00 1 yr to 7 yrs125.00Secured Personal Loan 300001000 ✔✔✔✔ ✔

Macquarie Credit Union 9.35 $ 0.00 variable50.00Secured Personal Loan 1000000001000 ✔✔✔✔ ✔

Memberfirst Credit Unio 8.40 $ 0.00 variable150.00Personal Ln Sec by TD No max2000 ✔✔✔✘ ✔

Qantas Staff CU 9.20 Nil variableNilSpecial Secured Loan 1000000 ✔✔✔✔ ✔

Unicom Credit Union 10.60 $ 0.00 1 yr to 7 yrs125.00Secured Personal Loan 300002000 ✔✔✔✔ ✔

���

Australian Central CU 11.20 $ 0.00 1 yr to 7 yrs195.00Personal Loan Secured 100000002000 ✔✔✔✔ ✔

Bendigo Bank 10.99 $ 5.00 1yr to 7yr150.00Secured Personal Loan 500002000 ✔✔✔✔ ✔

First Option CU 10.25 to 12.25 $ 0.00 1 yr to 3 yrs0.00Personal Loan Fixed -Sec 800001000 ✔✔✔✔ ✔

Greater Building Society 11.90 $ 0.00 1yr to 7yr150.00Personal Ln-Part Secured 500005000 ✔✔✔✘ ✔

Holiday Coast CU 10.50 $ 0.00 1 yr to 7 yrs200.00Personal Loan Fixed 500000 ✔✔✔✔ ✔

Horizon Credit Union 11.00 $ 0.00 variable100.00Budget Personal Loan Var 30000500 ✔✔✔✔ ✔

Hume Building Society 11.00 to 13.00 $ 0.00 1 yr to 7 yrs125.00Secured - New Vehicle No max1000 ✔✔✔✘ ✔

Hume Building Society 11.00 to 13.00 $ 0.00 1 yr to 10 yrs125.00Secured -Term Deposit No max1000 ✔✔✔✘ ✔

IMB 9.90 $ 0.00 1yr to 5yr125.00Personal Loan Secured 500002000 ✔✔✔✔ ✔

Macarthur Credit Union 10.95 $ 0.00 variable50.00Personal Loan (Secured) No maxNo min ✔✔✔✔ ✔

Memberfirst Credit Unio 13.00 $ 0.00 variable150.00Partially Sec-Vehicle/TD No max1000 ✔✔✔✘ ✔

MyState Financial 11.24 to 12.49 $ 7.50 Variable175.00Secured Personal Loan 7500010000 ✔✔✔✔ ✔

Newcastle Permanent 8.99 to 10.99 $ 0.00 3 mths to 7 yrs145.00Personal Loan Secured 1000000001000 ✔✔✔✔ ✔

Police Credit 12.95 Nil variableNilPersonal Loan Secured 600003000 ✔✔✔✔ ✔

Police&NursesMut Bank 10.25 $ 2.50 variable149.00Personal Loan Secured 1000000005000 ✔✔✔✔ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 1 of 2SECURED PERSONAL LOAN SUMMARY:

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personal loan star ratings

Text218: Secured Personal Loans

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Savings & Loans Cred U 11.20 $ 0.00 1yr to 7yr195.00Fixed Rate Pers Loan Sec No max2000 ✔✔✔✔ ✔

SGE Credit Union 8.99 to 15.80 $ 0.00 variable100.00Personal Loan Secured 400005000 ✔✔✔✔ ✔

��

Arab Bank Australia 11.30 $ 0.00 1yr to 5yr200.00Personal Loan Sec Fixed 500005000 ✘✔✔✘ ✔

Australian Defence CU 14.40 to 18.40 Nil variableNilPersonal Loan Secured No max5000 ✔✔✔✔ ✔

BankSA 13.20 $ 7.00 variable195.00Personal Loan Sec Var 800003000 ✔✔✔✔ ✔

BankSA 10.99 $ 7.00 1yr to 5yr195.00Personal Ln Secured Fxd 800003000 ✔✔✔✔ ✔

Encompass Credit Unio 13.25 $ 0.00 5 yrs125.00Personal Loan Secured 700001000 ✔✔✔✔ ✔

FCCS Credit Union 13.80 to 17.30 $ 0.00 variable195.00Secured Personal Loan 200001000 ✔✔✔✔ ✔

First Option CU 13.80 $ 0.00 variable0.00Secured Personal Ln -Var 800001000 ✔✔✔✔ ✔

Holiday Coast CU 12.85 to 13.60 $ 0.00 variable200.00Great Day Personal Loan 30000No min ✔✔✔✔ ✔

Hume Building Society 13.00 $ 0.00 1 yr to 5 yrs125.00Secured-Vehicle to 5yrs No max1000 ✔✔✔✘ ✔

Lifeplan Funds Manage 11.74 $ 0.00 1 yr to 5 yr100.00Sec Term Combo 1-5yr Fxd 500002000 ✔✔✔✘ ✔

Police Credit Union 13.69 $ 0.00 variable98.00Personal Loan Secured 1000000001000 ✔✔✔✔ ✔

SERVICE ONE Member 14.00 to 15.95 $ 5.00 variable150.00Personal Loan Secured 75000No min ✔✔✔✔ ✔

Arab Bank Australia 13.65 $ 0.00 variable200.00Personal Ln Secured Var 500005000 ✘✔✔✘ ✔

Bankstown City CU 14.95 $ 0.00 variable125.00Credit Manager Secured 5000010000 ✔✔✔✔ ✔

Hunter United Credit Un 10.50 to 18.25 $ 5.00 variable150.00Personal Loan Secured 25000No min ✔✔✔✔ ✔

Lifeplan Funds Manage 12.99 $ 0.00 variable100.00Sec Term Combo Variable 500002000 ✔✔✔✘ ✔

Lifeplan Funds Manage 12.99 $ 0.00 Variable100.00Per Ln Sec by Bond/Dep 500002000 ✔✔✔✘ ✔

Summerland CU 14.70 to 17.45 $ 0.00 variable175.00Gen Purpose Loan Sec 600001000 ✔✔✔✔ ✔

Warwick Credit Union 12.74 $ 7.50 Variable100.00Personal Loan Secured 1000000001000 ✔✔✔✘ ✔

Westpac 13.39 to 14.29 $ Tiered Scale 1yr to 7yrScalePersonal Loan Secured 1000004000 ✔✔✔✔ ✔

scale*: Application fee depends on loan amount

your guide to product excellence

Report Date: January 2011, (Rates as at January 5th, 2011)Page 2 of 2SECURED PERSONAL LOAN SUMMARY:

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YOUR GUIDE TO PRODUCT EXCELLENCE

What are the CANSTAR CANNEX personal loan star ratings? CANSTAR CANNEX personal loan star ratings are a sophisticated rating methodology, unique to CANSTAR CANNEX, which compare the dominant personal and car loan products in Australia and present the results in a simple, user-friendly format. Our rating methodology is transparent and extensive. The methodology compares all types of secured and unsecured personal and car loans in Australia and accounts for an array of characteristics such as;

� Loan Purpose � Pre-Approval Availability � Security Requirements

� Deposit Requirements � Repayment Capabilities � Channels of Availability

The results are reflected in a consumer-friendly 5-star concept, with 5 stars denoting a product that offers outstanding value. Only the products that obtain a score in the top 5% of the score distribution receive a 5 star rating.

What are the categories used by CANSTAR CANNEX personal loan star ratings? CANSTAR CANNEX appreciates the clear distinction of personal loan users as two separate groups. One group of borrowers uses personal loans mainly to purchase cars while the other group uses personal loans to finance other interests such as debt consolidation or holidays. The latter group may either require a secured or an unsecured loan. In recognition of these differences, the CANSTAR CANNEX personal loan star ratings methodology has been modified to reflect the distinction between these three groups. A snapshot of each category is provided below. The tables provide an explanation, as well as the relative importance of the cost and features components. There is a separate set of star ratings for each category.

How does it work? How are the ‘ stars’ calculated? Each loan reviewed for the CANSTAR CANNEX personal loan star ratings is awarded points for its comparative Cost and for the array of positive Features attached to the loan. All products are assessed against these measures with the competitiveness of each product being highlighted by the star rating allocation after comparison to its peer products.

PRICING SCORE (C) + FEATURES SCORE (F) = TOTAL SCORE (T)

METHODOLOGY

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

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YOUR GUIDE TO PRODUCT EXCELLENCE 2

CANSTAR CANNEX personal loan star ratingsTM WEIGHTINGS COST (C) *)* FEATURES (F)** TOTAL (C+F)

Car Loan 70% 30% 100%

Unsecured Personal Loan 70% 30% 100%

Secured Personal Loan 70% 30% 100% • Cost calculations consider current interest rates as well as ongoing fees associated with the loans

** Features calculations consider features/parameters, flexibility, terms and conditions

Pricing Score 70%

Feature Score 30%

Total Cost Includes interest cost and ongoing cost, one-off fee (Doc fee & Doc

release fee)

Features Includes over 15 different categories Car/Secured Loan

Pricing Score 70%

Feature Score 30%

Total Cost Includes interest cost and ongoing

cost

Features Includes over 15 different categories

Unsecured Loan

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

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YOUR GUIDE TO PRODUCT EXCELLENCE 3

CAR LOAN

Unsecured PERSONAL

LOAN

Secured PERSONAL

LOAN

FEATURES WEIGHT

FEATURES WEIGHT

FEATURES WEIGHT

Descriptions

DESCRIPTION

LENDING TERMS 17.00% 16.00% 16.00% Min/max conditions, income/repayment ratio,

approval conditions, rate

REPAYMENT CAPABILITIES 15.00% 13.00% 12.00% Minimum repayments requirements, avenues,

repayments options

SECURITY REQUIREMENTS 3.00% 0.00% 3.00% Unsecured/ partial/ bill of sale/ lien over TD/ other

CHANNEL AVAILABILITY 7.00% 7.00% 6.00% Branch/ internet/ mobile lend/ broker/ phone

DOCUMENTATION REQUIRED 5.00% 6.00% 5.00%

Bank reference/ pay slip/ proof of residency/ previous lender ref/ tax return

PERSONAL LOAN FEES & CHARGES 6.00% 5.00% 5.00%

Initial fees/ ongoing fees/ penalty fees

LENDING AREAS 5.00% 5.00% 5.00% Lending states

SWITCHING FACILITY 6.00% 5.00% 5.00% Variable – fixed switch allowed/ fees

TURNAROUND TIMES 6.00% 5.00% 5.00% Standard approval turnaround

REDRAW FACILITY 12.00% 12.00% 13.00% Availability/ conditions/ fees

LOAN INSURANCE 6.00% 3.00% 3.00% Insurance required on purpose of loan/ Loan

insurance details

DEPOSIT REQUIREMENTS 6.00% 2.00% 2.00% 100% loan availability/ min-max deposit requirements/ rate variation for deposit

AGE GROUP RESTRICTIONS 3.00% 3.00% 3.00% Restricted to age groups/ specific age

breakdowns

STATEMENT OPTIONS 3.00% 3.00% 3.00% Frequency options/ online option

LOAN PURPOSE 0.00% 15.00% 14.00% Motorcycles/ new or used cars/ holidays/ debt

consolidation/ renovations etc.

100.00% 100.00% 100.00%

Costs (C)

CANSTAR CANNEX compares the current loan pricing data to calculate the COST (C) component of each product’s overall score. The current interest rate, upfront fees and ongoing fees are used to calculate the total cost to repay each loan by the borrower for the loan scenario used for each category (scenarios below). Loan Scenarios –for each of the two loan categories

• Car Loan - $25,000 repaid over 5 years - to be eligible for this category, loans must be available for car purchase and be available for the loan amount and loan term used in the car loan scenario.

• Unsecured/Secured Personal Loan - $15,000 repaid over 3 years - to be eligible for this category, loans

must be available for debt consolidation and holidays and be available for the loan amount and loan term used in that personal loan scenario.

For those loans that gave a range of interest rates, the tiered rate for the scenario loan amount was used in the calculation. The average application fee of the loan group was substituted for those loans with a tiered application fee.

Features (F)

• Each loan Feature (F) is allocated points. Points are awarded for positive loan traits such as less fees or greater flexibility. The total features score for each category of information (eg repayment capabilities) is ranked and weighted with each category contributing to the overall Features Score (F).

Weightings

The Costs (C) plus Features (F) point scores are indexed and totalled to provide the Total Index Points. Together they form the basis of the CANSTAR CANNEX personal loan star ratings.

• The Costs and Features weights are equal in each loan profile. The weights applied to each features sub-category is subtly adjusted to account for the differences between the two groups. The process considers each category separately and assigns weights representative of the relative importance of each group of features to each group (see previous table). For both the Car Loan and Personal Loan categories, the total calculated cost of a loan accounts for a maximum 70% of each loan’s total score and the features account for the remaining 30%.

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

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YOUR GUIDE TO PRODUCT EXCELLENCE 4

The Costs (C) plus Features (F) point scores are indexed and totalled to provide the Total Index Points. Together they form the basis of the CANSTAR CANNEX personal loan star ratings.

How are the stars awarded? The total score received for each profile ranks the products. The stars are then awarded based on the distribution of the scores with the objective to award the top 5-10% of products with the CANSTAR CANNEX 5-star rating.

The results are reflected in a consumer-friendly CANSTAR CANNEX star rating concept, with five stars denoting outstanding value. How many products and financial institutions are analysed? In order to calculate the ratings, CANSTAR CANNEX analyses 341 Personal and Car Loans from 77 financial institutions in Australia. In addition, over 100 parts of a product are analysed which includes product parameters, flexibility and operating terms and conditions.

How often are CANSTAR CANNEX personal loan star ratings re-rated? All ratings are fully recalulated every six months based on the latest features offered by each institution. CANSTAR CANNEX also monitors rate changes on an ongoing basis.

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

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YOUR GUIDE TO PRODUCT EXCELLENCE 5

Does CANSTAR CANNEX rate other product areas?

CANSTAR CANNEX researches, compares and rates the suite of banking and insurance products listed below. These star ratings use similar methodologies to guarantee quality, consistency and transparency. Results are freely available to consumers who use the star ratings as a guide to product excellence. The use of similar star ratings logos also builds consumer recognition of quality products across all categories. Please access the CANSTAR CANNEX website at www.canstarcannex.com.au if you would like to view the latest star ratings reports of interest.

Agribusiness Business banking Business life insurance Car insurance

Credit cards CFD trading

Deposit accounts Direct life insurance Health insurance Home & Contents Home loans Life Insurance Low-doc home loans Margin lending Online share trading Package banking Personal loans Reward programs Travel insurance

COPYRIGHT © CANSTAR CANNEX Pty Ltd ABN 21 053 646 165, 2007. The recipient must not reproduce or transmit to third parties the whole or any part of this work, whether attributed to CANSTAR CANNEX or not, unless with prior written permission from CANSTAR CANNEX, which if provided, may be provided on conditions. DISCLAIMER To the extent that any CANSTAR CANNEX data, ratings or commentary constitutes general advice, this advice has been prepared by CANSTAR CANNEX Pty Ltd ABN 21 053 646 165 AFSL 312804 and does not take into account your individual investment objectives, financial circumstances or needs. Information provided does not constitute financial, taxation or other professional advice and should not be relied upon as such. CANSTAR CANNEX recommends that, before you make any financial decision, you seek professional advice from a suitably qualified adviser. A Product Disclosure Statement relating to the product should also be obtained and considered before making any decision about whether to acquire the product. CANSTAR CANNEX acknowledges that past performance is not a reliable indicator of future performance. Please refer to CANSTAR CANNEX’s FSG for more information at www.canstarcannex.com.au.

How we get paid: www.canstar.com.au/images/legals/fsg.pdf

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