Bank's Response to Prebid Queries to RFP for Supply ...€¦ · Recognition Certificate and MSME Certificate alongwith respective MSME ... 10 63 2.95 Proposed solution using Oracle

Sr. No RFP Ref Page noRFP Clause no Existing clause Details Clarification Sought Bank's Response

1 10 4.1 BID SECURITY / EARNEST MONEY DEPOSIT (EMD) We are a MSME Certified Company and recognized startup by Ministry of

Commerce and Industry by Government of India having certificate

No.DIPP54753 so as per the provisions of MSME Act, Public procurement policy

(PPP) for Micro & Small Enterprises (MSE’s ) order 2012 issued vide gazette

notif. Dated 23.03.2012, ministry of MSME, point No. 6, we are exempt from

the payment of Tender Fees & EMD Amount of PSBs & PSU's. Startup

Recognition Certificate and MSME Certificate alongwith respective MSME

Guidelines is enclosed for your reference. Please confirm if acceptable.

Refer to the Corrigendum

2 115 B (Financial) The Bidder should be the owner of the Software

solution and should have minimum annual turnover

of Rs. 50 Crores or above (from Indian Operations

only) in each year during the last three completed

financial years – 2016-17, 2017-18 and 2018-19

from IT Services and Solutions

As per Maharashtra State Innovative Startup Policy 2018 and Government of

India, Ministry of Micro, Small & Medium Enterprises Policy Circular No.

1(2)(1)/2016-MA, Relaxation of Norms for Startups and Micro & Small

Enterprises in Public Procurement on Prior Experience - Prior Turnover criteria.

This policy specifically states that all Government undertaking may relax

condition of prior turnover and prior experience with respect to recognized

Startup in all procurements subject to meeting of quality and technical

specifications. Our turnover in last 4 Financial Years is as mentioned below :

F.Y. 2016-17 : Rs. 2.75 Cr.

F.Y. 2017-18 : Rs. 5.95 Cr.

F.Y. 2018-19 : Rs. 8.09 Cr.

F.Y. 2019-20 : Rs. 15.18 Cr.

To add, our Quality and Technical expertise can be judged from below stated

points :

1.We are providing Taxation related automation solutions to BFSI Sector from

last 5 years.

2.Working for India's biggest Public Sector Bank - State Bank of India for Tax

Compliance Software for all 23000+ Branches.

3. Regular Vendor for IDBI Bank for End-to-end TDS/GST TDS Compliances

4. We have more than 30+ BFSI clients like PNB, Indian Bank, etc for End to End

Taxation Compliance Solution

5. Our Software application has unique capability of doing customization that

suites all specific needs of the clients

6. Our solution has Unique architecture to consolidate statutory returns at ANY

LEVEL at ANY TIME.

7. It is worthwhile to note that our company is fulfiling all the Eligibility Criteria's

except Turnover requirment as mentioned in Annexure II-Eligibility Criteria of


Bank's Response to Prebid Queries to RFP for Supply, Installation, Customization, Integration, Implementation and Maintenance of Software

Solution for Goods and Services Tax (GST) Compliances in IDBI Bank

RFP No: IDBI/ITD/VMG/RFP/2020-21/15 Dated: 23-Jun-2020

Page 1 of 20





3 44 22. SUCCESSFUL

BIDDER’S

OBLIGATIONS

22.3. In addition to the aforementioned, the Bidder

shall perform the Services at various locations

specified by the Purchaser and establish the

necessary infrastructure, including but limited to

setting up of the necessary facilities, communication

and computing equipment, LAN setup, service

delivery mechanism, solution by qualified personnel

and any other infrastructure as may be necessary for

the above mentioned purposes and other services as

specified in the tender and changes thereof.

Please confirm if the bidder is expected to setup the Computing equipment, LAN

setup and other infrastructure related aspects as stated in this section. If yes,

which all locations?

Is bidder also expected to buy in Infrastructure, Utilities and Tools for the

proposed implementation?

Severs Infra, required OS and Database

will be setup by the Bank. Selected

bidder needs to setup ASP Solution and

relavent setups as per all requirements

indicated in the RFP.

4 62 B) Technical

Requirements

2.85.Bidder has to provide hardware sizing and the

Solution requirement (including OS, Application/

Web / Database Server, Browsers, etc.,) for their

solution within 15 days from the date of acceptance

of order.

Please confirm our understanding, 'No hardware sizing and the Solution is

required to be provided as a part of the technical or commercial bid.'

Yes, please be guided with the RFP

clause.

Page 2 of 20





5 9 2.3. & 2.4 2.3. There are following solutions including Finacle

Core Banking System (CBS), for which interface

required to be designed with GST Solution (ASP

Solution) to comply with the Government / GST

guidelines. Details of source systems (To be

collectively called as Transacting Systems) requiring

integration with GST Solution is listed below:

1. Finacle CBS (Finacle 10x Version), Finacle

Treasury,

2. Government Business Module (GBM)

3. DP Secure-Capital Market

4. Credit Card (ATOS-World Line)

5. Cash Management System (CMS)

6. Oracle Financials Applications – Vendor Payment

(Expense & ITC Module)

7. Trade Finance

8. NEFT

9. NPCI

10. Any other Source System/Application as and

when required.

2.4. ASP Solution should also be integrated with the

following systems for smooth functioning of the ASP

Software solution:

1. Active Directory (AD) System

2. Email System (SMTP)

3. SMS Gateway

4. Oracle HRMS

5. IDBI Bank’s Internet Banking Platform.

1. Will we need to integrate with all these systems individually or will there be a

Data Warehouse provided to extract the data from these?

2. If we have to integrate with these systems individually, request your help with

the Database and the type of connection/ access that would be provided to each

of these systems?

3. What type of data are we planning to extract from Oracle HRMS, IDBI Internet

Banking Platform and IDBI Mobile Banking App for return filling purposes?

1. Yes, all listed Transacting System

integration is to be done by the

selected bidder.

2. Generally, All transacting system

pushes data into ASP Solution in pre-

defined format, which need to be used

by the selected bidder as well. Majority

of Source System uses Oracle DB.

3. Bank User's details will be integrated

with Oracle HRMS and Internet

Banking and Mobile Banking will be

used for features providing to

Customers for Invoices downloading or

GSTIN capturing or the best possible

features can be offerred by the

selected bidder.

6 56 2.14 The solution should provide functionality to

segregate transaction based on bank provided logics

like GST invoice generation with pre-provided

invoice no in case of NPCI and Based on e customer

code for CMS Source client. Customization in this

regard will be carry out by successful bidder at no

additional cost.

Can you please provide various logics required to segregate the transactions? All required details will be shared with

the Selected bidder.

7 59 2.4 The vendor should support the application for a

period of 5 year as a part of Warranty/AMC. Any

change as per GST / bank has to be incorporated in

the solution during this period at no additional cost.

Decision

Can you please provide more clarity with the extent of changes/upgradation

that you envisage - excluding driven by GSTN?

Bank may request for certain

customization and changes required to

capture more granular data required

for internal control and MIS Purpose.

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8 61 2.71 The selected Bidder has to implement the entire

solution in DC (with fallback), DR, Near-DR and UAT

setup of the Bank. Json re-run architecture of ASP

application should be flexible enough to

accommodate last minutes changes in data and

execute Json run only on changed data.

We need more insights on the Json format that the Bank plans to use here.

Currently our solution complies with the Json format suggested by GSTN & NIC.

Please guide.

Bank wants to accommodate last

minutes GSTR1 data changes even

after JSN exeuction for GSTR1 data

processing. JSN format will be same as

being used with GSP vendor as directed

by GSTN

9 62 2.87 The solution should have functionality of fall back

mechanism in case of unavailability of NIC APIs for

auto JSON creation and necessary return filing.

Our solution will support any other mechanism that IRP / GSTN provides and we

shall take care of the same. Please let us know if any other specific expectation

on fallback mechanism.

Fallback mechanism is needed as

explained. The way needs to be

provided by ASP vendor only.

10 63 2.95 Proposed solution using Oracle database (Oracle

12c – latest version) and Red-Hat Linux latest

version Operating System for Servers will be

preferable.

Since Oracle database (Oracle 12c – latest version) and Red-Hat Linux latest

version Operating System for Servers is preferable, Is Bank open to explore SQL

Server database for the proposed solution implementation? Or Oracle 12c is

mandatory requirement?

Oracle database is preferrence of the

Bank but not mandatory.

11 73 Section 4 4. RESPONSIBILITIES OF VENDOR/BIDDER Would you be open to host the complete solution on a vendor provided Data

Centre & DR?

No, ASP solution will be implemented

at Bank's DC and DR Sites.

12 112 Section 6 (2)(E) (3) Customization / Personalization of various screens

and transactions – Design, Content, Colour,

Language, Logos, etc.

Here, the word - 'content' is mentioned, we being a GSP follows, stores and

reports the fields mandated by the Govt. Template in a specific format. Here,

the content would remain constant. Please guide if any gap in understanding

Content formatting is to be taken care

as per Bank's requirement by the

selected bidder.

13 43 22.5 The Successful Bidder has to sign ESCROW

Agreement with the Bank/ ESCROW Agent for the

safe depositing of the complete source code being

supplied along with customizations carried out in

the software as per Bank’s requirements.

Can you please provide the clarity on the party decided for the Escrow Account

and the charges to be borne by tenderer?

The ESCROW Agent details will be

shared with the Selected bidder.

However, ESCROW charges being paid

to ESCROW agent will be borne by the

Bank.

14 General Can this solution be a cloud based one, having data centers outside India Banks GST Solution will be implmented

in Bank DC and DR Location within

Indian Geography. Plaese refre to

relevant clause in RFP

15 General Can OEM partner with any SI for the AMS period No, please refer RFP document (Page

No. 63, Section No. 2.94) - Bidder must

be of the GST Application, which

means OEM can only bid and they

need to support for Warranty and AMC

services directly, during the period of

the contract.

Page 4 of 20





16 28 18.2 The number of Banking and or Financial services client serviced towards ASP Solution (GSP Services will not be considered) carried out (Period from July 2017 till December 31, 2019 ) )Since GST is a statutory compliance, request to consider the deployment at large

Public/ Private entities as equivalent to that deployed at any Bank

Please refer to Eligibilty Tearms

mwentioned in RFP Document.No

Change in RFP tearms.

17 15 11 Payment terms Request to consider the payment of 100% of the software fees on delivery of

software product

No Change in RFP tearms.

18 General Can this solution be a cloud based one, having SAP ASP data centers outside

India whereas SAP certified GSPs platform remains in India via which

communication happen to government systems

Banks GST Solution will be implmented

in Bank DC and DR Location within

Indian Geography. Plaese refre to

relevant clause in RFP

19 General Can OEM/SAP partner with any SAP trained partner for implementation of GST

solutions

No Change in RFP tearms.

20 General kindly specify Annual Sales plus purchase invoice volume Around 50 Lakhs+ GST Invoices for

Outward Transaction (Sales) and 60-70

Thousand Vendor Invoices for Inward

(Purchase) per month

21 General kindly specify number of GSTN IDs Approximate 37-38

22 General kindly specify total number of users for ASP portal - filing & reconciliation Approximate 15000 User bankwide.

Concurrent Users will be around

2000+. Recolinaion purpose around 50

Users.

23 General Can OEM/SAP recommend SAP certified GSPs as part of solution architecture On discretion of Bank, subject to expiry

of contract with existing GSP. Existing

GSP Srvices is being availed by NDSL e-

GOVERNANCE Infrastrcutte Limited.

24 55 2 Scope of work kindly specify details of backend system to be integrated with ASP return filing &

reconciliation /Eway Bill/E-invoicing/IRN solution

Please refer to various systems

mentioned in RFP Document. Presently

data is being pushed into ASP Solution

in standardized format without any

integration of other systems.

25 General Certified GSP As SAP ASP requires certified GSP, will you be getting the contract signed with

them Separately

On discretion of Bank, subject to expiry

of contract with existing GSP. Existing

GSP Srvices is being availed by NDSL e-

GOVERNANCE Infrastrcutte Limited.

26 28 18.2

TECHNICAL BID /

EVALUATION FORMAT

- PART –I

Point #4

Technical Presentation on Proposed ASP Solution by

the Bidder ( Presentation methodology i.e., face to

face or through remote method / virtual mode will

be intimated)

Please suggest the Technical Presentation Schedule timelines The selected bidder will be suitable

informed.

Page 5 of 20





27 28 18.2

TECHNICAL BID /

EVALUATION FORMAT

- PART –I

Point #5

Product Demo

In case, the Bank during the demonstration feels

that any of the feature is not available and needs to

be customized then no marks shall be allotted and if

customization is not required and the feature is

readily available then mark shall be allotted

Presentation methodology i.e., face to face or

through remote method / virtual mode will be

intimated)

Please suggest the Product Demo Schedule timelines The selected bidder will be suitable

informed.

28 83 FORMAT OF POWER-

OF-ATTORNEY

POWER OF ATTORNEY We understood, Bidder can skip this form if Bidder is submitting the

Authorization letter i.e. current dated Certified true copy of Board Resolution as

a part of this Bid. Please confirm our understanding.

Yes

29 17 12. DELIVERY,

INSTALLATION AND

COMMISSIONING:

PERIOD AND

LOCATION

A bidder resource includes project team as specified

in point 8.8 of the RFP document with one project

manager, software developer’s /coders/

programmers / duly qualified CA’s with techno-

functional experience in GST Software

implementation and will be deployed onsite of the

Bank as per Bank’s requirement.

Section 8.8 was not found in the RFP document. Please share the details or

direct to the section.

To be Ignored and guided as per

Annexure-II for Eligibility Criterior.

30 45 28.4 In regards to the above, the Regulators and

Government Authorities including RBI officials shall

be entitled to conduct audits of the Successful

Bidder at any point of time.

Can you please confirm the if the advance notice is provided before conducting

this audit and what would it be?

Will be discussed with selected bidder.

31 17 12. DELIVERY,

INSTALLATION AND

COMMISSIONING:

PERIOD AND

LOCATION

Delivery, installation and commissioning of GST

Solution and its Licenses will be at DC-Belapur and

DR-Chennai or any other location specified by bank

at present or in future within 11 (Eleven) weeks

from the date of release of Purchase Order (PO).

Page 66 Point #3.2 (a) states that ' Supply, Installation, Implementation and

Integration of all customized software items should be completed within 2

weeks or GST timeline'.

Page 76 Point #9 The Delivery/commissioning shall be done at the Bank’s DC,

DR and NDR (if any) locations within Two Weeks from the date of Purchase

Order (PO).

Please confirm the expected timeline to go-live.

Expected timelines to be 11 weeks as

mentioned in RFP.

32 116 Annexure II The Bidder should have all necessary licenses,

permissions, consents, no objections, approvals as

required under law for carrying out its business as

on date of submission of the tender

Since there is no template/format prescribed, can we submit a self-declaration

stating that "we have all necessary licenses, permissions, consents, no

objections, approvals as required under law for carrying out its business as on

date of submission of the tender"

Yes.

33 115 Annexure II Bidder must not be blacklisted / debarred by any

Statutory, Regulatory or Government Authorities or

Public Sector Undertakings (PSU’s / PSB’s) during

the last three years

Since there is no template/format prescribed, can we submit a self-declaration

stating that "we are not blacklisted / debarred by any Statutory, Regulatory or

Government Authorities or Public Sector Undertakings (PSU’s / PSB’s) during the

last three years?"

Yes.Self declaraion on letter head.

Page 6 of 20





34 116 Annexure II The bidder should have in house team of sufficient

number of resources having minimum experience of

5 years in regulatory compliances solutions including

minimum 2 years in GST implementation related

software development which includes software

developers/ coders / software programmers/

Software Testers with at least one qualified

chartered accountant with techno-functional

expertise in GST/ Tax related software’s. The bidder

will deploy sufficient resources for successful

implementation of ASP solution in IDBI Bank Ltd.

To comply to this point, Can we submit a self-declaration stating so? Yes.Self declaraion on letter head.

35 88, 90, 93, 96, 99Section 5 CONTRACT FORM

PERFORMANCE BANK GUARANTEE

NON-DISCLOSURE AGREEMENT

DEED OF INDEMENITY

ACCEPTANCE CERTIFICATE

We understand that, these clause documents are not to be submitted at this

stage of Bid submission. Please confirm.

To be submiited by successful bidder.

36 80 Section 5 Bidder has to quote the applicable taxes separately. There is no section/provision in the Commercial Bid Form to quote applicable

taxes. Please suggest if we can put this in a separate table as a part of the

Commercial Proposal? or Suggest a separate table to provide the same.

Yes can be submitted separately.

37 Multiple sections LETTER FOR REFUND OF EMD

ANNEXURE II – ELIGIBILITY CRITERIA

ANNEXURE IV -RESPONSE TO RFP- LIST OF

DOCUMENTS

ACCEPTANCE CERTIFICATE

At 4 different places, RFP mentions reference as IDBI/Taxation Cell/FAD/ ASP-

RFP/2019-20 while at other 8 places including 'Document Control Sheet'

mentions of IDBI/ITD/VMG/RFP/2020-21/15. Please advise the correct

Reference number to be used in the response.

Please take Reference Number

IDBI/ITD/VMG/RFP/2020-21/15

38 115&116 ANNEXURE II –

ELIGIBILITY CRITERIA ,

B

The Bidder should be the owner of the Software

solution and should have minimum annual turnover

of Rs. 50 Crores or above (from Indian Operations

only) in each year during the last three completed

financial years – 2016-17, 2017-18 and 2018-19

from IT Services and Solutions (Not inclusive of the

turnover of associate companies)

1. we have installed our GST ASP& GSP Solution in 3 Punlic Sector Banks and

many other banks successfully.

2.We are registered as MSME company with Ministry of Micro,

Small & Medium Enterprises a Govt. of India.As a MSE registered

company,request you to provide relaxation

for minimum annual turnover from Rs. 50.00 Crores to 10 Crores. This is in line

with Memorandum guidelines from MSME ,which is attached for your

reference.

3. We have requested NSIC to support this exemption for turn over criteria and

NSIC has responded for confirmation of exemtion via attached letter .


Page 7 of 20





39 116,6 ELIGIBILITY CRITERIA

point 3,Document

Control Sheet”

A Bid Security of Rs.5,00,000/- (Rupees Five Lakhs

Only) Cost of the Bid Document Rs.10,000/-

(Rupees Ten Thousand Only) plus applicable

taxes

(Currently 18% GST)

We are having MSME SSI Certification as well as Udyog Aadhar .(both

certificates and govt. provisions are as attached)we request you to please

confirm this is valid for EMD and Cost Of Bid document exemption as per

Govt.Guidelines for public sector unit tender.


40 64 2.97 Bidder should identify dedicated technical support

co-coordinators who would provide technical

support to the Bank’s team and ensure smooth

completion of day to day activities. Support should

be available on Onsite/Offsite Model on 24 x 7 x 365

basis to the Bank. If bidder is not able to resolve the

issue then the bidder has to visit to the Bank's

premises for resolving the same at no extra cost to

the Bank. The support should

be available on call. It is expected from bidder to

depute team of sufficient in number of technically

qualified person for timely resolution of errors if any

at banks premises as and when requested by bank.

Kindly inform number of support personnel expected onsite and in how many

shifts.

At Banks Descrition and complexities

involved in resolution of issue.

41 59 2.42 The solution should be able to support English /

Hindi.

Since data comes from CBS,please inform if CBS data shall be in HINDI as

well.ALL GSTN data transfer works in English.

Only English.

42 6 Document Control

Sheet”

Last Date , Time and Place for submission of Bids

Date 18 th July 2020

Due to COVID 19 pandemic situation and lockdown restrictions in the country

we request you to extend the date of submission by 15 days atleast.

No Change in RFP Terms.

43 70 h The Bidder will be responsible for customizing,

testing and maintaining all the required interfaces

during the contract period at no extra cost to the

Bank. In case of any subsequent change,

modification or alteration to the Banks existing

Application software packages, the Bank will obtain

the API for such existing Application and provide the

same to The Bidder for interface at no additional

cost. The Bank has envisaged all the interfaces to be

on an online secure mode with Straight through

Processing. The Bidder needs to factor the same in

the pricing.

bank is requested to inform the existing application ASP and any customised

interfaces already existing with ASP

Bank's existing ASP details will be

shared with the selected Bidder.

However, Bidder needs to interface

with all the Transacting System of the

Bank through STP as stipulated in the

RFP.

44 70 a The Bidder will be responsible for identifying the

detailed interface requirements for integrating the

proposed packages to bank’s existing systems.

kindly inform if any integration such as IT-TDS or Digital Signing unit or GST and

Validations API is existing and needs to be interfaced.

Interfaces with Bank's GSP, Transacting

Systems and Other Systems as

specified in the RFP needs to be taken

care.

Page 8 of 20





45 15 11.4-2 Payment Milestone - Successful conduction of DR

Drill 10% of total solution

DR Drill is part of the infrastructure services from Bank side, so we request you

to release this milestone upon Installation of Software as per Milestone no 1.

No Change in RFP Terms.

46 15 11.4.3 Delivery of Archival System, Implementation and

Migration of Old Archival Data from Bank’s existing

GST – Tax Engine system since July’2017 to till date

Please inform existing ASP and the required cleaning of percentage of data of

old system and We request you to release this milestone upon Installation of

Software

No Change in RFP Payment Terms.

Other Point to be discussed in Pre Bid

Meeting.

47 18 3 Cost of Trainings (Functional & Technical – As per

SOW)

Kindly inform exact number of paticipants and duration(number of days) for

training.

Functional and Technical Training 1

Btach Each. Functional Team will be of

25 people and 15 People from

Technical Side. One time training is

required.

48 17 Bidder resources (experienced and sufficient in

number with respect to scale of implementation)

will be deputed onsite till Project Go Live and

successful completion including full capacity DR Drill

exercise. Bidder will also deploy on-site resources

during AMC period ( 4 years) of the contract period

Kindly specify the number of person and number of shifts with location as per

your current requirement of on-site support.

At Banks Descrition and complexities

involved in resolution of issue.

49 80 4 Post Implementation Support at DC and DR Sites,,

Go Live and Archival Migration, Onsite Support

Charges for sufficient experienced resource (L3)

having Project Management and Techno-Functional

expertise for the period of One Year.

Since Hardware operating system and infrastructure at DC and DR is provided

and maintained by bank , we request bank to invoke the infrastructure support

service from the bidder responsibilty

Infra Services will be taken care by the

Bank. Howerver, Bidder needs to take

care of ASP solution and if desired,

then Bank can ask Bidder to depute L3

resource onsite as specified in the

relavent RFP Clause, which will be

solely discretion of the Bank.

50 80 5 Post Implementation Support at DC and DR Sites,,

Go Live and Archival Migration, Onsite Support

Charges for sufficient experienced resource (L1/L2)

having Technical expertise for during AMC period (4

Years).

Since Hardware operating system and infrastructure at DC and DR is provided

and maintained by bank , we request bank to invoke the infrastructure support

service from the bidder responsibilty

Infra Services will be taken care by the

Bank. Howerver, Bidder needs to take

care of ASP solution and if desired,

then Bank can ask Bidder to depute

L1/L2 resource onsite as specified in

the relavent RFP Clause, which will be

solely discretion of the Bank.

51 58 2.32 The solution should be able to integrate with LDAP,

Human Resource Management system, Transacting

Systems from user management point of view.

Please elaborate User Management will be integrated

with Bank's LDAP, HRMS etc. and the

necessary details will be shared with

the selected bidder.

Page 9 of 20





52 116 Annexure II The bidder to must have minimum 2 end to end GST

(ASP) implementation experience out of which 1

must be with Scheduled Commercial Bank.

Kindly allow the implementation at any of the scheduled banks. No Change in RFP Terms

53 115 Annexure II The bidder must be in the business of IT / ITES /

Software business solutions for a minimum period

of 3 years

Kindly make the criteria that bidder should be ASP and GSP both ( as these

services are integrated )

No Change in RFP Terms

54 116 Annexure II The bidder should provide evidence (the list of

clients) in support for implementation of tax / GST

related solution (Services as GSP will not be

considered as a part of implementation) / software

(ASP Solution) for Banking (Scheduled Commercial

Banks) / BFSI Sector / Government Companies/

Public and Private Sector Undertakings with

minimum annual turnover of Rs.500 Crore during

financial years – 2016-17, 2017-18 and 2018-19.

No of clients from whom the email confirmation is required As many can be provided. However

Maximum 5 marks will be alloted even

if cliets are more than 5

55 119 Annexure IV Audited Annual report /Balance sheet FY 2019 - 2020 Audited Annual report /Balance sheet are yet to be approved. So

kindly allow the Financial Documents for FY 2018 - 2019 , 2017-2018 and 2016-

2017 to be provided

Audited Annual Results of FY 2016-17,

FY 2017-18 and 2018-19 have been

asked. Please refer RFP Document.

Clause to be refrerred

56 44 24.2 The provisions of the clauses of this Contract in

relation to documents, data, processes, property,

Intellectual Property Rights, indemnity, publicity and

confidentiality and ownership survive the expiry or

termination of this Contract and in relation to

confidentiality, the obligations continue to apply

unless the Purchaser notifies the Bidder of its

release from those obligations

Obligations of the bidder will sieze to exist on expiry or termination of contract No Change in RFP Terms

57 21 2.1 (X) Current dated certified true copy of Board

Resolution authorizing the signatory to sign all

documents in respect of RFP including the

Commercial Bid

Will copy of Board Resolution Suffice. Also considering the lockdown , kindly

allow digital signatures

Digitally signed document will be

accepted subject to terms and

condition of RFP fulfilled.


Sheet

Bids to be deposited in designated Collection box at

Ground Floor IDBI Tower, WTC Complex, Cuffe

Parade, Mumbai-400 005.

Considering the extension of lockdown till 31st July,2020 in Maharashtra , kindly

allow bids to be digitally signed and submitted online





Sheet

Cost of the Bid Document - Rs 10,000/-

Earnest Money Deposit (EMD) - Rs 5,00,000/-

Can both these amounts be sunbmitted in eletronic format (NEFT) or DD is

required ?

Only Through NEFT post Pre-Bid

discussion.

Page 10 of 20





60 56 2.9 The solution should be able to migrate, the data

from the Transacting Systems and change it in the

format required by GSTN for various GSTR return

and process for filing the return. Adequate

Connector and transformation tool for integration

(forward/ backward) with various systems like

present version of Finacle CBS/ Oracle Financials –

Vendor Payment System and other support systems

must be available

Have these services been exposed currently Yes and the same needs to be ensured

by the bidders.

61 108 Technical

Specifications

The System’s portal should support English / Hindi

language on its user interface for web and mobile

users, along with help content / tutorials for guiding

customers on functions / searches.

Whether Interface is required bilingual or user manual to operate interface in

bilingual will suffice

English Only

62 108 Technical

Specifications

The System must support user concurrency of at

least 50% of the total registered users. The system

should handle minimum 50 to 60 million of B2B /

B2C transactions per annum with 20% Y-o-Y

increase. The concurrent users (peak) shall be

approx. 4000

What is the annual current volume of data for B2B and B2C transactions Annual average Volume is defined as

under:

B2B - 50 Lakhs

B2C - 10 Cr.

63 19 1.3 The Bid shall be properly signed by a person or

persons duly authorized by the Bidder with

signature duly attested.

Considering the extension , kindly allow digitally signed bids to be submitted of

online




64 109 Point 8 System should support all standard OS and

databases (like Oracle, MySQL, MS-SQL etc.)

whereas Solution supporting Oracle DB will be

preferable

Is it ok to have postgres database ? Oracle DB is Bank's preferrable choice

and freeware Database is not

recommended to use.

65 18 12.2 A bidder resource includes project team as specified

in point 8.8 of the RFP document with one project

manager, software developer’s /coders/

programmers / duly qualified CA’s with techno-

functional experience in GST Software

implementation and will be deployed onsite of the

Bank as per Bank’s requirement.

As we understand, once the implementation and Go-Live is successful, the

support will be required only in case of any changes in GST Law/customisations

as required by Bank/troubleshooting.

Please confirm the requirement of having team deployed onsite.

Onsite support will be provided till the

Project Closure received from the Bank

and resolution of all issues raised.

Further, Onsite support requirement

will be discretion of the Bank, for

which, Commercials are being asked

during the support period.

Page 11 of 20





66 64 2.97 Bidder should identify dedicated technical support

co-coordinators who would provide technical

support to the Bank’s team and ensure smooth

completion of day to day activities. Support should

be available on Onsite/Offsite Model on 24 x 7 x 365

basis to the Bank. If bidder is not able to resolve the

issue then the bidder has to visit to the Bank's

premises for resolving the same at no extra cost to

the Bank. The support should be available on call. It

is expected from bidder to depute team of sufficient

in number of technically qualified person for timely

resolution of errors if any at banks premises as and

when requested by bank.

We believe that 24 x 7 x 365 means that the support shall be provided during

normal business working hours of the Bank.

Generally it will be in during working

business hours. However depending on

exigencies, the support will require

beyond hours.

67 15 11.4 Delivery of Archival System, Implementation and

Migration of Old Archival Data from Bank’s existing

GST – Tax Engine system since July’2017 to till date

1. Please confirm what the bank desires as "Archival system"

2. Migration of old data into the new application depends on various

parameters for which clarity is sought

- what is the platform on which the previous application was built on?

- what is the volume of data in the current database ?

- which is the database currently in use ? e.g. Oracle/MySQL/SQL

- Database table structure of the current database

- in which mode/manner will the current database be provided

3. As the database parameters/validation rules etc will be different in the

current application v/s the proposed new application, bank to take a decision as

regards the errorneous data in the old database so as to ensure that the

erroneous data is not inwarded in the new database

4. Before migrating old data, bank to take decision on matching/reconciling

current data in database v/s data already filed on GSTN portal vide returns over

last 3 years. As unreconciled items in this will lead to issues in future during

annual returns checking etc.

1. GST data is to be pre-served into

Archival System for 10 years as per

Bank's Data retention Policy, therefore,

Archival System needs to be

implemented for GST Solution.

2. Existing Data of GST Solution from

Bank's ASP needs to be migrated by the

selected Bidder, post implementing

Archival System.All other details will be

shared with the selected bidder.

3. Data Migration should take casre of

the same.

4. Will be discussed with the selected

bidder.

Page 12 of 20





68 17 12.1 Bidder resources (experienced and sufficient in

number with respect to scale of implementation)

will be deputed onsite till Project Go Live and

successful completion including full capacity DR Drill

exercise. Bidder will also deploy on-site resources

during AMC period ( 4 years) of the contract period.

We agree that on-site resource shall be deployed till the new application

deployment is successful and as per the milestones as given by bank for Go-Live.

As we understand, once the implementation and Go-Live is successful, the

support will be required only in case of any changes in GST Law/customisations

as required by Bank/troubleshooting.

Post this, the application handling will be done by the technical team/GST team

of the bank.

We seek following clarification regarding resources to be deployed for AMC 4

year contract period:

1. Type of Resource

2. Hours per day or per week or per month it is expected to be deployed

3. Description of the work to be performed by said deployed resource.

Generally it will be in during working

business hours. However depending on

exigencies, the support will require

beyond hours. The said requirement is

contingent and Bank will request for

onsite/ ofiste support as and when

required as per current issues.

69 9 2.3 There are following solutions including Finacle Core

Banking System (CBS), for which interface required

to be designed with GST Solution (ASP Solution) to

comply with the Government / GST guidelines.

Details of source systems (To be collectively called

as Transacting Systems) requiring integration with

GST Solution is listed below:

1. Finacle CBS (Finacle 10x Version), Finacle

Treasury,

2. Government Business Module (GBM)

3. DP Secure-Capital Market

4. Credit Card (ATOS-World Line)

5. Cash Management System (CMS)

6. Oracle Financials Applications – Vendor Payment

(Expense & ITC Module)

7. Trade Finance

8. NEFT

9. NPCI

10. Any other Source System/Application as and

when required.

Any source of data if provided in the single defined format/agreed formats as

provided by us can be inwarded into the new application through single

interface.

For sources like NPCi/VIsa/Mastercard, we can accept the raw files directly from

the OEM providers as they are standardised across the banking industry,

however for other systems, we need to get data in agreed modes which will be

consolidated at the data inward stage to ensure bank gets standard and

udnerstandable reports for its return filing & compliance.

The mode of the such inward data depends on the choice of the Bank. We seek

further details in regards to the mode chosen by the bank viz. trough SFTP or DB

to DB or through APIs.

Sample input Template as per the

existing ASP Vendor need to be used by

Selected bidder and will be shared as

during due process of implementation.

Page 13 of 20





70 9 & 10 2.4 ASP Solution should also be integrated with the

following systems for smooth functioning of the ASP

Software solution:

1. Active Directory (AD) System

2. Email System (SMTP)

3. SMS Gateway

4. Oracle HRMS

5. IDBI Bank’s Internet Banking Platform.

6. Bank’s Mobile Application platform

7. GST Suvidha Provider (GSP), Invoice Registration

Portal (IRP), etc.

8. Any other system that exists or may be integrated

during the period of contract.

Please confirm the use case and need for integration with Internet banking

platform and Bank Mobile application

This is anticipated features and will be

discussed with selected bidder.

71 69 3.5.e It will be the responsibility of the Bidder to ensure

validation for all data migrated from the legacy

systems to the new application. Also, Archival data

of current system should also be migrated to

Bidder’s Archival system without any additional cost

to the Bank.

For any application to work data needs to be in structured format. Their might

be difference between validations and schema in legacy system and bidder's

application. Due to this, while migrating, several transaction might get rejected.

We need further information on in this regards as to how IDBI Bank wants to

migrate its earlier data in to new application.

Data Migration from Legacy ASP

system should be taken care by the

selected bidder.

72 70 3.7.c Bank will provide all training facilities like classroom,

projectors, computers etc. However, Bidder has to

bear the cost for travelling, lodging and other

expenses for their own personnel.

We believe that training facility shall be given on a train the trainer basis at

Mumbai.

Training will be at Mumbai Location

Only.

73 110 TECHNICAL

SPECIFICATIONS

B) Security 10. support secure login, 13.system

security

would you need system access as a OTP based or Simple username and

password based?

Username and Password Based. User

name and Password will be integrated

with Active Directory System on Bnak.

74 111 D.Integration and

interfacing with other

application

9.System should support traditional integration

a)bulk upload of flat file(e.g annual targets, new

user creation) b) API based integration c)message

based integration

1) Kindly specify the technology / platform of each of the third party application

along with DB details if any 2) Who will provide the API needed to integrate.?

3) kindly share information around which SMS and Email gateway is preferred.

The details will be shared with the

selected bidder.

75 74 Hardware

Requirement

Date should be archived as decided by bank and will

be retained online/offline

Any preference for the archived data need

to be stored

Archival data will be maintained by

slected bidder for 10 years as per

Bank's Retention Policy.

76 70 3.7 training Kindly Clarify the following:

a) No. of batches for the training

b) location for the Training

c) whether the training

d) infrastructure/materials.





required. Training will be conducted at

Mumbai Location - Onsite.

Page 14 of 20





77 110 TECHNICAL

SPECIFICATIONS

B) Security 11. system should support HTTP/ SSL for

secure data transfer

For security is SSL envisaged ? If yes does bidder have it ? Or it will be procured

by vendor ? Which type of SSL is expected? Wild card, Extended or Single

domain?

SSL Certificates for Integration in ASP

Solution will be provided by the Bank,

if required.

78 68 3.3 General

Implementation and

other requirement

X. Bidder must provide required help during VPAT, IS

Audit, various compliances specially government

and regulatory, cuber related, etc,.

1) Is Cert-In Audit required for the website / web portal? If Yes it should be

considered out of four weeks as stipulated time from for development ? Pl

clarify 2) Is STQC Audit required for the

website / web portal? If Yes it should be considered out of four weeks as

stipulated time frme for development. 3) How many STQC Audits are

expected and at what interval?

VAPT, Application Security & IS Audit

testing will be taken care by the Bank

whereas All audit observation

compliance will be responsibility of the

bidder wrt. ASP Soluition.

79 61 Scope of work B)

Technical

Requirements

2.81. the solution should support the web browser. 1) Do you want a responsive/WCAG/Cross platform compatible website?

2) Should the website be compatible with any version of

IE/Chrome/Firefox/Opera/etc.?

1) Bidder to offer the best solution,

which Bank will workout with the

Selected bidder.

2) Web-site should be compatible with

any version of IE, Chrome and Standard

Web-Site brower etc.

80 108 TECHNICAL

SPECIFICATIONS

A. Application Architecture, 5) The system must

support user concurrency of at least 50% of the total

registerd users.

How many concurrent users for the web portal? Approximate 15000 User bankwide.

Concurrent Users will be around

2000+. Recolinaion purpose around 50

Users.

81 9 2. PURPOSE OF THIS

RFP

2.4 ASP solution should also be integrated with the

following system 1)Email system 2) SMS gateway

Who will be responsible for purchasing SMS package? How many SMS are

expected per month/year?

Bank will provide SMS Gateway to be

integrated with ASP Solution.

82 69 Data Migration a) The bidder will be responsible for necessary tools

and support servises for migration of the data from

the existing legacy system of the bank and also for

first time master creation for the respective GST

requirements of the bank/ branches

Kindly Specify the platform of existing legacy system, size of database in GB or

MB with version?

All Archival data is stored in Oracle

Database and Volume details will be

shared with the selected bidder.

83 73 3.12 Other

requirement

Data backup,patch upgradation 1) Is back up required. Kindly confirm the expected backup space and type to be

proposed 2) Kindly confirm the retention policy/period of backup

data 3) what would be the frequency

of upgradation/updation in the website Please specify

Application and Database Backups will

be taken care by the Bank. Bidder

needs to share the Backup process to

take ASP Solution Backup

84 17 Delivery, Installation,

and commisioning:

period and location

How many onsite resources are expected to be deployed ? Please provide

required qualification details of onsite engineers

Please refer to RFP Terms. Bidders

need to depute optimum No of

resources depending on complexities

and skills set required during project

implementation and migration within

stipualted timelines..

Page 15 of 20





85 55 2. Scope of work part

I, Functional

Requirements

2.9 Adequate Connector and transformation tool

for integration (forward/ backward) with various

systems like present version of Finacle CBS/ Oracle

Financials – Vendor Payment System and other

support systems must be available

What types of systems and connectores are usually required to be connected? This details will be shared with the

selected bidder.


I, Functional

Requirements

2.17, The solution should have handle registration of

all the states and union territories and

CGST/SGST/IGST/UGST/Compensation cess/Kerala

food cess/ other cess(if applicable)

We need a single solution with a provision of multiple Business (Bank) GST Nos.? Yes. Approximate 37-38 Bank's

Registered GSTIN PAN india Basis.


I, Functional

Requirements

2.18, The solution should have the ability to

capture/ automate the master data like bank,

branch ATM, BCs etc

Is this a single solution which suppots mutiples branches of the bank? Yes. It will be web based application

with access to all branch users.


I, Functional

Requirements

2.52, The solution should have the ability to send

the reminders and should have escalation matrix for

due date of returns.

What kind of escalation matrix we required here? Due Dates Alerts only need to be

poplulated by ASP Application for

Taxation Cell.


I, Functional

Requirements

2.54, the solution should provide for end to end

solution including but not limited to : a) to collect

the data from "Transacting system" with suitable

interface or upload or any other means that may be

decided with the selected bidders. B) for

processesing of such data collected from the

Transacting system as per requirement of filling of

various returns.

integration with ”TRANSACTING SYSTEM” of the Bank - What kind of system we

are talking about.

Please refer to RFP Terms. Bidders

need to depute optimum No of

resources depending on complexities

and skills set required during project

implementation and migration within

stipualted timelines..

Page 16 of 20






I, Technical

Requirement

2.84, The selected bidder should provide support for

Data archival, retrieval, purging and old data

migration

from Bank’s existing GST Solution as per the

requirement of the Bank. Proposed ASP solution

should have

Archival retrieval facility build in it i.e. there should

be single Application URL for both Production/DR

and

Archival systems. Also, Bidder needs to ensure that

Original invoice data should be processed without

any

backend intervention while processing Credit Notes

and/or Amendment transactions etc. both from

Production or Archival data. Bank will also

implement Production data retention policy and

auto Archival

processing should be taken care by the Bidder in

proposed ASP Solution

What is the existing source system for data migration activity. Bank's existing ASP Solution's Archival

System will be the source for Data

Migration from existing ASP Archival

System to offered ASP Archival System.


I, Technical

Requirement

2.87, The Bidder shall provide all required APIs as

per Bank’s requirement. For e.g., GSTIN API &

GSTR2A API

to integrate with Bank’s Transacting System. It is

also expected bidder will make use of all published

API’s

present and to be published by GSTN Authority in

future to make ASP solution as functional and useful

as

possible. The solution should have functionality of

fall back mechanism in case of unavailability of NIC

APIs for

auto JSON creation and necessary return filing

GSTN API integration should be with multiple GSPs provided by bank? Existing GSP Srvices is being availed b

bank from VERNANCE Infrastrcutte

Limited. The selected bider need to

integrate ASP Application with NSDL as

on date and new GSP appointeed

during the contract period. Integration

will at no extra cost or additional cost

to the bank.


I, Functional

Requirements

2.1, The solution provide for collection of data

available in the prescribed (GST Law compliant)

format with rrequisite deails. Aability to raise

exception report where transaction are not captured

with appropriate details.

Will need to understand what Bank's transacting / ERP systems the client uses -

to be able to integrate them with GSTeFile Solution

For Transaction systemss, please refer

to RFP relevant clause.

Page 17 of 20






I, Functional

Requirements

2.5 The solution should be able to value the taxable

supply and generate GST Invoices for the identified

Inter-Branch transactions and maintain

records/ledgers of such transactions GSTIN

Registration wise.

Will need to understand if we will provide multiple GST Users to IDBI Bank

Branches.

Will the GST solution be SaaS Model for all IDBI Banks as Business Users?

Or Will it be hosted on-Prem Solution that IDBI HQ will control as Super Adin

with multiple users under single Company / Business User?

Yes. Will be hosted on-Prem Solution

that IDBI HQ will control as Super

Admin with multiple users across

branches and other departments under

single Company.


I, Functional

Requirements

2.8, The solution should able to map various GSTIN’s

of the Bank with the state.

Will eed to support multiple GSTINs of the Bank under single user Yes. Approximate 37-38 Bank's

Registered GSTIN PAN india Basis. GST

Return filing will be centralized activity.


I, Functional

Requirements

2.10, the system should have the provision for

different state/UT wise rates.

Will need to maintain State-wise GST rates Yes. State / UT'wise GST Rate master

configuarion to be facilitated.


I, Functional

Requirements

2.22, The solution should have the ability to create

the workflow for inquire, review, authorize, update

data required under various GSTR returns etc.

Will need to provide GST states on the Dashboard Yes.


I, Functional

Requirements

2.29, The solution should able to map branch /

business centers with respective state GSTIN where

they belong. There should be provision to the State

controlling office / Head office for user

management.

Yes


I, Functional

Requirements

2.24, GSTR1, GSTR2, GSTR1A, GSTR6, GSTR7, GSTR8

and GSTR-9, ANX-1, ANX-2 and RET-1 etc.

Will need details to craete GSTR6, GSTR7, GSTR8 Will be discussed with selected bidder.


I, Functional

Requirements

2.30, Maker – Checker concept as per Bank’s policy Currently we have the make-checker between Business user and the CA - will

need more details of the Approval Hierarchy within the Bank Users

Will be discussed with selected bidder.


I, Functional

Requirements

2.32, The solution should be able to integrate with

LDAP

Will need User details and their reportig Hierarchy to setup the AD Will be shared with selected bidder.


I, Functional

Requirements

2.37, The solution to facilitate bulk download of past

GSTR returns filed.

Will need current GSTIN information - to create the bulk download feature for

past GSTR returns filed

Will be discussed and implemented

with selected bidder.


I, Functional

Requirements

2.37, GST related analytics (Preference will be given

for AI or ML based architecture) should be

effectively structured in the solution. The

Need more details on what kind of Analytics are require using AI / ML Will be discussed with selected bidder.


I, Functional

Requirements

2.38, The solution should facilitate for purchase

register, State-wise ledger view and tax credit

utilization.

Need more details on Tax credit utilization from the Govt Updates Will be discussed with selected bidder.

Page 18 of 20






I, Functional

Requirements

2.42The solution should be able to support English /

Hindi.

Should the multilingual festure be applied only on static data?

Or also on Dymanic data - i.e. data that the user enters in textboxes, etc? - can

that be typesd and stored in Hindi?

English Only.


I, Functional

Requirements

2.46, The solution should carry out all changes in

functionality on account of changes due to new

legislations/ statutes, Rules and notifications

(Government Orders) and changes requested by the

Department

This would be treated as Vhange Requests? As per RFP Tems it will not be treated

as Change Request.


I, Functional

Requirements

2.51, The solution should facilitate to record

provisional ITC availed against missing invoices, its

respective reversal afterwards along with proper

audit log.

ITC will be done based on Govt ruling Yes.

107 70 SCOPE OF WORK-

PART-II, 3.6 Interfaces

3.6(b), Integration, in case existing CBS (Finacle) Will need to analyze the integration between CBS (Finacle) and GSTeFile DB Will be discussed with selected bidder.

108 116 Annexure II, Eligibility

Criteria

Technical, 1) The bidder should have all necessary

licenses, permissions, consents, No objections,

approvals as required under law for carrying out its

business as on date of submission of the tender

Can you please clarify this in brief as which licenses, permission, consents, no

objections, apporovals ?

Please be guided by RFP Terms

109 116 Annexure II, Eligibility

Criteria

EXPERIENCE & SUPPORT INFRASTRUCTURE, 1) The

bidder should provide evidence (the list of

clients) in support for implementation of tax / GST

related solution (Services as GSP will not be

considered as a part of implementation) / software

(ASP Solution) for Banking (Scheduled Commercial

Banks) / BFSI Sector / Government Companies/

Public and Private Sector Undertakings with

minimum annual turnover of Rs.500 Crore during

financial years – 2016-17, 2017-18 and 2018-19. The

bidder to must have minimum 2 end to end GST

(ASP) implementation experience out of which 1

must be with Scheduled Commercial Bank

Please ammend this clause to - "The bidder should provide evidence (the list of

clients) in support for implementation of tax / GST related solution (Services as

GSP will not be considered as a part of implementation) / software (ASP

Solution) for Banking (Scheduled Commercial Banks/district central cooperative

bank) / BFSI Sector / Government Companies/ Public and Private Sector

Undertakings/ Well known Banking Educational Institutions with minimum

annual turnover of Rs.100 Crore during financial years – 2016-17, 2017-18 and

2018-19. The bidder to must have minimum 1 end to end GST (ASP)

implementation experience.

No Change in RFP Terms

110 General Do you need Web application firewall? No

111 Does the Admin module also have to be bi-lingual / multi-lingual ? English only.

112 What technology would you want the new application to be developed in? The bidder should propose as per their

existing ASP Solution

113 What level of SEO is being expected ? Do you need basic SEO or detailed SEO

(Google Analytics) ?

No

114 Do you need Cloudflare for enhanced protection against DDOS? Paid or free

version?

No

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115 If the training sessions have to be online/via video conferencing - How many

employees will join video conference in each session?





required. Training will be conducted at

Mumbai Location - Onsite.

116 Do you have any existing domains which need to be transferred to us? No

117 Do you want us to maintain or renew any of your domains? No

Date 13-Jul-20

Place Mumbai

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