Bank's response to prebid - queries. Request for Proposal ... · (Preferably Finacle) in a public / scheduled commercial bank€ currently running in India. Please refer the corrigendum

S.N RFP Page RFP Clause no Existing clause Details Clarification Sought Bank's response

1 10 7.1. The bidder must be an Indian company registered under

Companies Act 1956/2013. ( Certificate of Incorporation ,

Memorandum of Association , Certificate of

commencement of Business should be submitted)

Complied No Change in RFP Terms

2 10 7.2 The Original Equipment Manufacturer (OEM) can either

directly bid or bid through one of their Authorised

partners. In case of Authorised Partner, Manufacturer’s

Authorisation Letter should be submitted. ( MAL to be

provided in the format given in the RFP)

Complied Please refer Corrigendum

3 10 7.3 The bidder must have service support in India.(Details of

the support centre like office address, name of the

contact person, their phone numbers and email id and

the escalation matrix, should be provided)

Complied No Change in RFP terms

4 10 7.4. The bidder should have an annual turnover of at least

Rs. 100 Crore in each of the last three financial years i.e.

2012-13, 2013-14 and 2014-2015.

The bidder should have Cumulative turnover of

at least Rs. 90 Crore in the last three financial

years i.e. 2012-13, 2013-14 and 2014-2015

No change in RFP terms.

5 10 7.5. The Bidder should have positive net worth in each of the

last three financial year’s i.e. 2012-13, 2013-14 and 2014-

2015. (Audited Balance Sheet of the last three financial

years should be provided.)

Complied No Comments.

6 10 7.6 The bidder must have experience in providing Enterprise

Storage Solution for at least past 2 years. Supplied

storage should have minimum 50 TB usable or 75 TB raw

space. At least one purchase order should pertain to a

period prior to January 2014 and at least one purchase

order should pertain to the period commencing from

January 2014.


7 10 7.7 The proposed enterprise storage of the OEM must be in

the latest Gartner’s report on “Critical Capabilities for

General-Purpose, High-End Storage Arrays”. (Copy of the

relevant report to be furnished).

Complied Please refer the corrigendum.

8 10 7.8 The bidder should not have been blacklisted by any

Govt. bodies / PSB / PSU during the last five years {Self

Declaration as per format given in the RFP).


9 10 7.9 ISO 9001-2008 Certificate (OEM and Bidder) with latest

audit surveillance certificate to be submitted.


10 10 7.10 IS0 14001 Certificate (OEM) with the latest audit

surveillance certificate to be submitted.


11 Note: We have supplied & executed the orders as

mentioned below :

1.220 TB Storage -2 Nos for MSEDCL

2.120 TB Storage- 2 Nos for MSEDCL

3.220 TB Storage- 1 Nos for IOCL, Mumbai

4.220 TB Storage- 1 Nos for IOCL, Chennai

5.IBM 70TB Storage- 1 Nos for BEST Mumbai

No Comments.

12 Section 6 , 2.1 98 Specification of SAN Storages for DC & DR v Srl. 5 -

Component - Read/Write Ratio, RAID, Response Time &

IOPS - Flash Storage Devices to be configured in RAID6

Flash Storage Devices to be configured in RAID5

or RAID6


Bank's response to prebid - queries.

Request for Proposal (RFP) For Procurement of SAN STORAGES at DC, DR & NDRRFP Ref :- IDBI /PCell / RFP/2015 -16/28 dated 15- March -2016

Page 1 of 31




13 Section 6 , 2.1 98 Specification of SAN Storages for DC & DR Srl. 3 - Back

End Connectivity - All the storage drives and backend

connectivity must be based on minimum 6 Gbps SAS

The storage must have equal number of

frontend and backend ports, 32 Backend must

be configured in the storage system.

No change in RFP terms. The

vendor to configure the

backend port according to the

performance requirement

mentioned in the RFP.14 10 7.6 The bidder must have experience in providing Enterprise



space.

At least one purchase order should pertain to a period

prior to January 2014 and at least one purchase order

should pertain to the period commencing from January

2014

Bidder/ OEM should have deployed proposed

storage boxes in atleast 3 BFSI customer in India

in last 3 years

The proposed storage must be used for running

3 way DR zero data loss solution and must have

at least three implementation of core banking

(Preferably Finacle) in a public / scheduled

commercial bank currently running in India.

Please refer the corrigendum.





Proposed OEM should be from Leaders position

from Gartner’s Quadrant for General-purpose

Disk Array dated October 2015 . ID:G00272355


16 60 IV - DC

Requirement

Storage based synchronous replication of CBS database

from new proposed storage to IBM DS8870.

Storage based synchronous copy/mirroring of

CBS database from new proposed storage to

IBM DS8870 to create an active real time copy

The solution must be used for running finacle

core banking solution and must have at least

three implementation of Finacle core banking in

a public / scheduled commercial bank currently

running in India.


17 99 Scalability -9 Controller Upgrade The enterprise storage system must have a scale-

out architecture and must scale to minimum 8

controllers


18 Cach Upgrade SSD Drives cannot be more than 1600GB No change in RFP terms.

19 15 DELIVERY,

INSTALLATION

AND

COMMISSIONI

NG: PERIOD

AND

LOCATION

DELIVERY, INSTALLATION AND COMMISSIONING: PERIOD

AND LOCATION

The Delivery & installation shall be done at the

specified locations within SIX to Eight Weeks

max from the placement of order. Delivery of

the equipment shall be made by the Vendor in

accordance with the system approved / ordered.

The details of the documents to be furnished by

the Vendor are specified hereunder :-

copies of Delivery Challans

copies of packing list identifying contents of

each package`


20 112 ANNEXURE II –

ELIGIBILITY

CRITERIA

The Original Equipment Manufacturer (OEM) can either



Authorisation Letter should be submitted

The Original Equipment Manufacturer (OEM)

can either directly bid or bid through max 3 of

their Authorised partners.



ELIGIBILITY

CRITERIA

The proposed enterprise storage of the OEM must be in


General-Purpose, High-End Storage Arrays”.





Page 2 of 31




22 97 Specification

of SAN

Storages at

NDR and

Specification

of SAN

Storages for

DC & DR

Type of disks (Flash Card/Flash Drive/SLC SSD/eMLC

SSD/MLC SSD/SAS)

As bank is looking for enterprise class storage ,

so should consider Flash Card/Flash Drive/eMLC

SSD only)


23 59 DC,NDR & FDR Architectural Diagram We seek clarity on the replication method from

primary to DR as the same is not been

mentiond in the diagram

Current replication method

from primary to DR is host

based asynchronous

replication. However, Bank

may implement storage based

replication for some of the

applications between primary

& DR. Please refer the

corrigendum for replication

requirement.

24 59 DC,NDR & FDR Architectural Diagram In the architectural diagram no FCIP routers are

been see.- please clarify if it is storage based

replication between proamy & DR

Current replication method

from primary to DR is host

based asynchronous

replication. However, Bank

may implement storage based

replication for some of the

applications between primary

& DR. Please refer the RFP for

FCIP router requirement.

25 60 Clause 2.4 DC

Requirement ,

Sub clause iv



Can we propose a new storage against the

existing DX 8870 in Primary site? If we can do so

then we request the desired perfoamance

details.


26 61 Clause 2.6 DR

Requirement ,

Sub clause iv



Can we propose a new storage against the

existing DX 8870 in DR site? If we can do so then

we request the desired perfoamance details


27 99 Clause 2.1 -

Specification

of SAN

Storages for

DC & DR - Sub

Clause 7

storage must have minimum 512 GB global DRAM cache.

All the writes in the storage must be mirrored.

Is Global cache must have or can we propose an

alternate to the global cache?


28 101 Clause 2.1 -

Specification

of SAN

Storages for

DC & DR - Sub

Clause 14

Features

required

Storage must have inbuilt capability for online data/LUN

migration from one disk system to other without taking

application offline.

We seek clarity if this is to be done within the

same storage array or across two different

storage arrays which are within the same

datacenter

Same is required within the

storage. Also storage must

provide mandatory migration

of data capabilities from

existing storage (IBM DS8300)

to new proposed storage

seamlessly without any

disruption to current storage

layout.

Page 3 of 31




29 108 Clause 2.2 -

Specification

of SAN

Storages at

NDR - Sub

Clause 14

Features

required

Storage must have inbuilt capability for online data/LUN

migration from one disk system to other without taking

application offline.

We seek clarity if this is to be done within the

same storage array or across two different

storage arrays which are within the same

datacenter

Same is required within the

storage. Also storage must

provide mandatory migration

of data capabilities from

existing storage (IBM DS8300)

to new proposed storage

seamlessly without any

disruption to current storage

layout.

30 Page 10 Section-1, 7.2 The Original Equipment Manufacturer (OEM) can either


partners.

HDS requests that OEM be allowed an option to

bid through multiple authorized partners subject

to each of them meeting this tender's elgibility

criteria.

Please refer Corrigendum

31 Page 21 Section-2, 5.5 After the expiry of warranty period, Bank will enter into

Annual Maintenance Contract (AMC) with the vendor or

OEM. In such a case, the vendor/OEM shall provide the

AMC services at a cost not exceeding 8% of the purchase

value of the items to be maintained for at least next 4

years (after expiry of warranty).

We request that instead of an annual

percentage for Warranty, we suggest that an

absolute value which can be added as part of

the TCO consideration for vendor selection.


32 Page 64 Section-4, 11 After the expiry of warranty period, Bank will enter into











33 Page 60 Section-4, 2.4 Storage based synchronous replication of CBS database


The performance expectation or SLAs cannot be

met if Bank wants to synchronously replicate

between a new storage and existing IBM

DS8870. In which case, the better option would

be for the Bank to procure three new Enterprise

Class storage systems i.e one each for DC, DR

and NDR and implement 3-Way Storage based

relication while re-purposing existing IBM

DS8870 for non-Core Banking applications.




The replication between Primary and DR is

Asynchronous. There will be always lag in the

data.

If Bank plans to create Synchronous replication

at DR locally between new proposed storage

and IBM DS8870 there will always lag on

account of Asynchronous replication being

implemented between Primary new Storage and

DR new Storage. This is the same outcome with

any storage you deploy.


35 Page 61 Section-4, 2.7 3-site storage based replication How will DR site updated in-case of Primary site

is down to breach lag between Primary and DR

Async lag?

To meet this requirement storage based

replication can support Delta between NDR and

DR.


36 Page 61 Section-4, 3.3 Defective equipment / software shall be replaced by the

vendor at his own cost, including the cost of transport, if

any.

While equipment is under warranty / support

contract with respective OEM


Page 4 of 31




37 Page 63 Section-4, 3.8 Root Cause Analysis (RCA) faced for any issues should be

provided by OEM within 3 Business Days.

Root Cause Analysis (RCA) for issues identified in

storage array should be provided by OEM within

3 Business Days.


38 Page 64 Section-4, 7.1 Vendor must ensure successful migration of data from

old storage to new storage. Any data loss would attract

penalty of Rs. 10,00,000/- per host. Same will be

adjusted against the 15% Performance Bank Guarantee

(PBG) retained by the Bank

IDBI Bank / or its designated subsidiary, must

smoothly facilitate data migration methodology

proposed by the OEM only then may this clause

be considered governable. Please clarify basis of

such a stiff penalty of Rs. 10 Lakhs per host.


Migration activity should not

result in any Data loss for the

Bank.

39 4/ Page no.60 2.2 virtualising existing storages, if required, We presume virtualization of existing storage is

not mandatory and IDBI is looking for migrating

existing storage to new storage


Vendor to ensure proper

migration of data to the new

storage without any data loss.

40 4/ Page no.60 2.4 Storage based synchronous replication of CBS database


Request provide clarity why storage based

replication is required for existing DS8870 after

migration as only existing vendor can achieve

this functionality


41 4/ Page no.61 2.7 Storage based synchronous replication of CBS

application and database from new proposed storage to

IBM DS8870 within DC.

Request provide clarity why storage based

replication is required for existing DS8870 after

migration as only existing vendor can achieve

this functionality


42 6/page no. 98 For CBS Prod - Usable capacity - 30 TB for DB, 5 TB for

APP, 20 TB for ATM/CSIS on Flash Storage Device + SAS

HDD with block size of 8K, Read/Write Ratio 70:30,

Average Read/Write Response Time <= 1 ms in 24 hours,

200000 IOPS, Flash Storage Devices to be configured in

RAID6 & SAS HDDs to be configured in RAID10. For Non-

CBS - Usable capacity - 195 TB on Flash Storage Device +

SAS HDD with block size of 8K, Read/Write Ratio 60:40,


150000 IOPS, Flash Storage Devices and SAS HDDs to be

configured in RAID6.

RFP Clause on Capacity Clause asks for 250TB

usable and mentioned as 20% to be provisioned

in SSD Drives. However as per this clause

capacity breakup for CBS & NON-CBS with

different workload ratio and IOPS. It would be

useful if bank can confirm the exact usable

capacity required to be provisioned in SSD

Drives and SAS Drives with corresponding Read

/Write ratio, IOPS and response time. Further

Response time of less than 2 ms is practically

not feasible on SAS hdd. Hence please clarify the

requirement.


43 6/page no. 99 Must be scalable upto minimum 5,00,000 IOPS with

same response times considering future growth.

Kindly provide the current IOPS, Response time

details to understans the workload patter and

scalability requirements.


44 6/page no. 100 The proposed storage to provide data encryption at rest

at controller level or using self-encrypting drives without

impacting storage performance. The features must be

provided for all proposed disk types.

We recommend bank to ammend this clause as

"The proposed storage to provide hardware

level data encryption at rest at controller level

or using self-encrypting drives without

impacting storage performance. The features

must be provided for all proposed disk types.


45 7. Eligibility

Criteria for

bidders

7.6 The bidder must have experience in providing Enterprise






January 2014.

We recommend babnk to ammend the clause as

"The bidder must have experience in providing

Enterprise Storage Solution in public sector

/nationalised banks for at least past 2 years and

minimum one successfully implemented CBS

Platform on proposed Storage architecture..

Supplied storage should have minimum 50 TB

usable or 75 TB raw space. At least one purchase

order should pertain to a period prior to January

2014 and at least one purchase order should

pertain to the period commencing from January

2014".


Page 5 of 31




46 7. Eligibility

Criteria for

bidders

7.7 The proposed enterprise storage of the OEM must be in




We suggest bank to consider top 3 vencdor

platforms certified by Gartner Critical

capabilities for General Purpose, High end

storage arrays.


47 Requirement 2.1 Existing Storage systems DS8870 , DS8300 in DC, NDR, DR

Sites

Kindly share the ageing of these hardware , date

of end of AMC /Warranty support and also share

the Current RAW Capacity, Disk type details

Detailed information will be

shared with selected vendor.

48 Requiremt 2.1 Existing - Architecture diagram Currently the architecture shows the CBS

DATABASE and Application is spread across DC &

NDR Sites and configured usign ODG across two

IBM DS8300 Storage system.

The Metro miror is implemented in DC Site

between DS8700 to DS8300. Kindly clarify the

following

1) Which are the applications part of the metro

mirro. Kindly provide the name of the app,

databaase type and operating system

environment.

2)Can the vendor consolidate the storage

systems in DC Site in single array and provide

production usable capacity and clone copies in

same array.

3) Kindly state the list of applications replicated

between DC to DR Site and their RTO, RPO

Levels.

4) Request bank to allow the bidder to design

the DR Solution for DC-DR Sites basis to meet

the desired RTO, RPO levels.

5) Are there any current DR Management tools

used. if so please share the licenses details.

1) Please refer the

corrigendum for the

requirement of storage based

replication. Currently, CBS is

part of metro mirror.

2) As per RFP, production CBS

& Non-CBS to be consolidated.

3) Detailed information will be


4) Please refer the

corrigendum.

5) Currently, Bank is using

internal software called

Business Continuity Manager

(BCM) for DR management.

49 Requirement 2.4 DC Requirement: Storage based synchronous replication

of CBS database from new proposed storage to IBM

DS8870.

Post refresh and migration to new storage

system for existing DS8700 and DS8300, the

replication will be between the proposed new

storage systems. Kindly clarify why the data to

be replicated to legacy storage array after

refresh,


50 Requirement 2.1 Existing - Architecture diagram Kindly provide the available free SAN ports in

the DC, NDR, DR Site switches. It is assumed the

bank has sufficient ports to take care of

induction of new storage and complete the

migration.

DC & DR - In each of Fabric1 &

Fabric2, 55 number of free

ports are available.

NDR - In each of Fabric1 &



51 Service Level

Expectation

3.5 Onsite resource to be available for Application-Specific

Tuning Services.

Kindly provide the list of deliverables for the

onsite resource and also number of shifts

required. This will help to understand the skill

set and the number of resources to be provided

Application-Specific Tunig

Services refers to Storage-

Specific Tuning Services. Please

refer Section 4, para 3.7 of the

RFP.

52 Service Level

Expectation

8.1 Onsite engineer - Vendor must depute skilled engineer

onsite for 1 year to provide support on 24X7 basis.

Kindly provide the lis tof deliverables for onsite

engineer.

Please refer Section 4, para 3.7

of the RFP and also the

corrigendum. Onsite engineer

is required for monitoring,

dministration, configuration,

part replacement, call

handling activities.

Page 6 of 31




53 Section 6 -

Technical

Specifications

2.1 - 3 All the storage drives and backend connectivity must be

based on minimum 6 Gbps SAS

Latest generation storage systems offers 12Gbps

backend. Kindly ammend the clause as All the

storage drives and backend connectivity must

be based on minimum 12 Gbps SAS


54 Section 6 -

Technical

Specifications

2.1 - 6

2.2 - 6

Capacity Kindly ammend the clause as

All Production Capacity for CBS DB APP to be

configured with All SSD Drives in RAID 5 and All

Non production, Non -CBS Volumes such as

Clones shalll be configured with SAS Drives with

minimum 10K RPM in RAID 6 . The cummulaitive

IOPS delivered shall be 350,000 without SAS

Drives for CBS Clone copy


55 Section 6 -

Technical

Specifications

2.1 - 8

2.2- 8

Performance Testing - The bidder needs to demonstrate

the performance criteria of IOPS & response time using

iometer/vdbench utility for acceptance

Please provide inputs on required results from

the performnce testing such as desired IOPS,

Response time, Block size, Drive type and

Capacity, RAID Levels.


56 Section 6 -

Technical

Specifications

2.1 - 14

2.2 - 14

Must have compatibility with VT features like VASA, VAAI

etc., Thin provisioning. If licensed separately, the vendor

needs to provide all the necessary licenses for entire

offered capacity.

We request bank to ammend the clause as "

Must have compatibility with VT features like

VASA, VAAI etc., Thin provisioning. If licensed

separately, the vendor needs to provide all the

necessary licenses for entire offered capacity.

Further the storage shalll support like HW/ ASIC-

based zero detect for space reclamation, which

can be assigned on a per-VM basis


57 Section 6 -

Technical

Specifications

Proposed DC DR Storage Detail Configuration

information

We request bank to ammend the spreadsheet

with seeking for " Number of years of Warranty

Provided for SSD Drives by Storage vendor on

proposed storage configuration for IDBI"


58 Page 59 6 Resolve performance issues, if any, after data migration We assum that IDBI team is refering to storage

perfromance.

Is it correct to say that the Storage vendor needs

to monitor any componant faulures and corect

them during the installaton & Migration process.

The performance of connected

servers can be

measured/recorded before

migration and after migration.

If any performance issue is

monitored, same needs to be

resolved by the vendor.

Page 7 of 31




59 Page 57 & 58 2.1 (A) 1,2 &

(B) 1

Information on the number fo Hosts and Existing Storage Please let us know the

1. current Firmware version of the Storage

arrays.

2. Host inventory with Operating system

versions

3. Host Multipathing Details

4. FC Port speed and count per host

5. Current Application name used for CBS and its

version

6. Database version details for CBS and non-CBS

1) Microcode version of

existing SAN storages

DC DS8300: 64.36.63.0

NDR DS8300: 64.36.103.0

DR DS8300: 64.36.98.0

DC DS8870: 87.31.16.0

DR DS8870: 87.31.16.0 (R7.3)

2) 121 hosts are connected to

IBM DS8300 storage in DC. 67

hosts are connected to IBM

DS8300 storage in DR. 05 hosts

are connected to IBM DS8300

storage in NDR

Operating systems of the hosts

are AIX 5.3/AIX

6.1/VIOS/Windows

2K3,2k8,2k12/RHEL 5.x,6.x

3) Hosts are using IBM SDD or

native multipathing software.



60 Page 59 7 Setup 3-way DR for CBS Earlier in the RFP it is mentioned that currently

ODG is configured for DC to Near DR replication.

Does IDBI intend to stop that replication and

have Storage based replication or let it continue

as it is.

Please let us know the Link round trip latency

between DC and Far DR.

Also we do not see a link between the Near DR

to Far DR. This is needed to complete the 3 way

DR configuration, please let us know if IDBI team

will provide the same.


61 Page 59 Diagram Current setup - Shows connectivity Can IDBI team provide DC to NDR FC

Connecitivty and enable proposed storage in DC

to talk to Proposed storage in DR with

cucompleting the required siwtch and link

confiugureation in between. This is required for

synchronous replication on Storage


Page 8 of 31




62 Page 60 2.2 Vendor will have to complete the successful migration of

data from old storages to new storages. Migration of

data to be ensured with minimum downtime.

Requirement of downtime for data migration to be

specified in the Technical Bid.

Please help us with the complete Host,

Application, Database and LUN allocation

inventory along with the Host Volume group

details. This will enable us to estimate the

downtime.



Please find the following

information to estimate the

downtime.

121 hosts are connected to

IBM DS8300 storage in DC

67 hosts are connected to IBM

DS8300 storage in DR

05 hosts are connected to IBM

DS8300 storage in NDR

IBM DS8300 at DC - Total

usable space 126 TB, Total

used space 123 TB

IBM DS8300 at DR - Total

usable space 131 TB, Total

used space 128 TB

IBM DS8300 at NDR - Total

usable space 17 TB, Total used

space 15 TB

63 Page 93 II (Penalties) Any data loss during migration from Old storage to new

storage would attract penalty of Rs. 10,00,000/- per host

We propose IDBI team to revise the point to >>>

Bidder to ensure data is migrated as-is to the

new storage and the same will be verified by

IDBI team. In case the last transaction before

migration cutover is not found post migration in

the new storage. Bidder needs to re-do the

migration. At all times the Data in the old

Storage should remain intact till the final

cutover and go-live on new storage. In case

bidder fails to follow this a penalty of 10,00,000

per host will be on the bidder.

The size of file systems,

number of files, number of

records in database, sum of

values of a numeric column of

database etc can be

measured/recorded before

migration and after migration.

If there is any deviation,

penalty would be deducted as

per RFP.

64 9 5.1 Cost of bid Document Request you to reduce cost of bid to Rs.10,000/- No change in RFP terms.

65 8 3.1 EMD Request you to reduce EMD to Rs 10,00,000/- by

way of BG instand of DD/Pay order.


66 15 10.3 Payement terms 60% on delivery, 20% on installation, 10%

against BG.


67 15 10.9 Payement terms To consider payment to be release withion 20

days


68 15 11.1 Delivery & installation Delivery & installation to b consider 8 to 10

weeks.


69 21 5.5 AMC at 8% AMC should not be below 10% No change in RFP terms.

70 28 25.5 PBG The value of PBG should be of 10% and shuld be

valid for 1 year ( can be renewed every year for

4 year.)


71 61 3.2 Uptime -99.999% To consider 95.999% No change in RFP terms.

72 61 3.5 On site resource to be available for application Request to be consider this resource from the

application vender or will be with extra charges.


Application-Specific Tunig

Services refers to Storage-

Specific Tuning Services. Please

refer Section 4, para 3.7 of the

RFP.

Page 9 of 31




73 62 3.7 Resolution Time To consider conigration activity-6 hours,penalty

0.5% for every 3 hours.


74 62 3.7 Replacment of part To consider 12 hours.,penalty 0.5 % for every 3

hours


75 62 3.7 Configration activity 18 hours penalty 0.1% for every 3 hours. No change in RFP terms.

76 63 3.7 Replacment of part- 12 hours Replacment of part resoluation time 18 hours. ,

0.1 % for 3 hours


77 63 3.7 Firmware,Microcode/system software upgrade to consider 7 business days,penalty Rs 5000 per

weeks


78 63 3.7 Delay in delivery Penalty at 0.5 % per weeks subject to

maxmimum of 5 %


79 64 6.1 Performance penalty To be removed performance penalty No change in RFP terms.

80 64 15.7.1 10 Lkhs penalty for data lose Penalty to be removed for data lose No change in RFP terms.

81 60 2.4.iv Storage based synchronous replication of CBS database

from new proposed storage to IBM DS8870

In this Case Only IBM can provide Syncronous

reolication from New storage to IBM DS8870.

This will make it vendor specific RFP. Allow to

USe Host Based Replication Tools to do

replication via hosts.




Since existing DS8870 would have a usable

capacity of only 18TB, can the same be replaced

with an alternate array of equivalent capacity

and performance that supports sycronour

replication with new proposed array?


83 98 Section 6,

2.1.4. and

2.2.4

All Drive type such as Flash Storage Device/SAS

HDD/NLSAS HDD must be supported, with industry

standard RAID support such as RAID5, RAID10, RAID6.

Can an alternate RAID technology providing

support for single disk failure, dual disk failure

and mirroring be proposed ?


84 98 Section 6,

2.1.5.

For CBS Prod - Usable capacity - 30 TB for DB, 5 TB for











Can OEM propose, an all Flash Solution for

entire capacity on RAID 6, which would be

recommended to meet the performance

requirements of submillisecond latency

specified in the RFP?

No change in RFP terms. Bank

has specified minimum 20% of

configured usable capacity to

be from Flash Storage Device.

Bidder may provide 100%

capacity on Flash Storage

Device.

85 104 Section 6,

2.2.5

For CBS - Usable capacity - 30 TB for DB on Flash Storage

Device + SAS HDD with block size of 8K,

Read/Write Ratio 70:30, Average Read/Write Response

Time <= 1 ms in 24 hours, 35000 IOPS, Flash Storage

Devices to be configured in RAID6 & SAS HDDs to be


For Non-CBS - Usable capacity - 30 TB on Flash Storage

Device + SAS HDD with block size of 8K, Read/Write Ratio

70:30, Average Read/Write Response Time <= 2 ms in 24

hours, 35000 IOPS, Flash Storage Devices and SAS HDDs

to be configured in RAID6.b

Same as above No change in RFP terms. Bank






Device.

Page 10 of 31




86 100 Section 6.2.12 The storage must support automated movement of data

between different tiers of different disks and RAID types.

Provide all the necessary licenses for entire offered

capacity of automated storage tiering.

Would tiring be required in real time or on

periodic basis over 24 hour window


87 98 Section 6, 2.1 -

Specification

of SAN

Storages for

DC & DR -

Flash Storage Devices to be configured in RAID6 Flash Storage Devices to be configured in RAID5

or RAID6


88 98 Section 6, 2.1 -

Specification

of SAN

Storages for

DC & DR -

Back End

Connectivity

All the storage drives and backend connectivity must be




be configured in the storage system





mentioned in the RFP.

89 10 & 112 Eligibility

Criteria

The bidder must have experience in providing Enterprise






January 2014

(a)Bidder/ OEM should have deployed proposed


in last 3 years

(b)The proposed storage must be used for

running 3 way DR zero data loss solution and

must have at least three implementation of core

banking (Preferably Finacle) in a public /

scheduled commercial bank currently running

in India.

Please refer the corrigendum









91 60 DC

Requirement -

IV







92 The solution must be used for running finacle




running in India.


93 99 Scalability Controller Upgrade The enterprise storage system must have a scale-


controllers


94 Catch Upgrade SSD Drives cannot be more than 1600GB No change in RFP terms.

95 15 DELIVERY,

INSTALLATION

AND

COMMISSIONI

NG: PERIOD

AND

LOCATION

DELIVERY, INSTALLATION AND COMMISSIONING: PERIOD

AND LOCATION










each package`


Page 11 of 31





ELIGIBILITY

CRITERIA





The Original Equipment Manufacturer (OEM)

can either directly bid or bid through max 2 of

their Authorised partners.


97 ANNEXURE II –

ELIGIBILITY

CRITERIA


SSD/MLC SSD/SAS)



SSD only)


98 97 Specification

of SAN

Storages at

NDR and

Specification

of SAN

Storages for

DC & DR


SSD/MLC SSD/SAS)



SSD only)


99 Page No 10 Clause No 7.4 The bidder should have an annual turnover of at least


2012-13, 2013-14 and 2014-2015.

Having a large Turnover will restrict

competition. Reducing the Annual turnover to

20 crores will ensure healthy competition &

competitive prices to the bank. Requesting your

goodself to reduce the annual turnover to Rs. 20

crores in each of the last three financial years i.e

2012-13, 2013-14, and 2014-2015


100 Page 112 ANNEXURE II –

ELIGIBILITY

CRITERIA

The bidder should have an annual turnover of at least


2012-13, 2013-14 and 2014-2015.

We request that It should be :- The bidder

should have an annual turnover of at least Rs.

100 Crore in each of the last three financial

years i.e. 2013-14, 2014-15 and 2015-2016.

Because BID submission date April 2016 which

comes under Financial Year 2016-2017.

































replication while re-purposing existing IBM



Page 12 of 31








data.











Async lag?



DR.




any.








3 Business Days.















Bank.

109 2.1 2.1 Flash Storage Devices to be configured in RAID6 Flash Storage Devices to be configured in RAID5

or RAID6


110 2.1 2.1 All the storage drives and backend connectivity must be










111 7.7 7.6 The bidder must have experience in providing Enterprise






January 2014

A) The bidder must have experience in providing

Enterprise Storage Solution for at least past 2

years. Supplied storage should have minimum

30 TB usable space .Two purchase orders should

be from last two calendar years (2014 and 2015)

OR

B) The bidder must have experience in

providing Enterprise Storage Solution in 3 BFSI

customers for at least past 3 years. Supplied

storage should have minimum 25 TB usable

space. Purchase orders should be from last

three calendar years (2013,2014 and 2015)


112 2.4 2.4 The proposed enterprise storage of the OEM must be in








113 Storage based synchronous replication of CBS database






Page 13 of 31




114 2.1 2.1 The solution must be used for running finacle




running in India.


115 Controller Upgrade The enterprise storage system must have a scale-


controllers



117 1 1 DELIVERY, INSTALLATION AND COMMISSIONING: PERIOD

AND LOCATION










each package`


118 The proposed enterprise storage of the OEM must be in


General-Purpose, High-End Storage Arrays”.





119 2.2 2.2 Type of disks (Flash Card/Flash Drive/SLC SSD/eMLC

SSD/MLC SSD/SAS)



SSD only)


120 8 3.1 The Bidder shall furnish as a part of its Bid, a Bid Security

of Rs. 20,00,000/- (Rupees Twenty Lakhs Only) by way of

demand draft or bankers cheque or pay order in favor of

‘IDBI Bank Limited’ payable at Mumbai. This Bid Security

must accompany the technical bid.

If we can provide EMD in the form of BG No Change in RFP terms

121 8 3.3 (iii) If the Successful Bidder fails to sign the contract or

furnish performance security and other

guarantee(s)/security in the form and manner to the

satisfaction of IDBI Bank, as mentioned in the Bid

Documents;

Changes requrested "In the form and manner

mutually agreed by both parties"


122 8 3.3 (iv) In the event of any evasion, avoidance, refusal or delay

on the part of the Successful Bidder to sign and execute

the order/ purchase order/ service order or any

document, as may be required by IDBI Bank in case the

Bid is accepted.

Changes requested "required and to be in a

format mutually agreed by both parties"


123 10 7.9, 7.10 7.9. ISO 9001-2008 Certificate (OEM and Bidder) with

latest audit surveillance certificate to be submitted.

7.10. IS0 14001 Certificate (OEM) with the latest audit

surveillance certificate to be submitted.

IBM is certified by the highest authority of these

certifications , consistently from past few years.

IBM is gloally certified and the certificates are

available publicly. However , the audit

surveillance certificates are confidential and

caanot be shared.


The Bank doesnot require the

surveillance report. The latest

ISO certificate needs to be

submitted , which should

contain the citation regarding

the last audit surveillance date.

124 11 8.8 (ii) they have read and understood the RFP and have

conveyed their absolute and unconditional acceptance

to the

Need to remove this clause as there will be

some deviation


Page 14 of 31




125 15 11.2 The delivery & installation schedule specified above shall

be strictly adhered to. Time is the essence of this

Contract. The delivery of IT equipments at new will be

done on obtaining prior permission from dealing group.

If, equipments are delivered at new without obtaining

permission from dealing group then bank will not be

responsible for any further consequences

Request change in the language Time cannot be

essence . Needs to modify time as presumptive

estimate.

Clarification needed for second part of this

clause - "The delivery of IT equipments at new

will be done on obtaining prior permission from

dealing group. If, equipments are delivered at

new without obtaining permission from dealing

group then bank will not be responsible for any

further consequences"

Time is of essence for the

purpose of delivery,

commissioning and SLAs.

Regarding the second para, it is

applicable in case of change in

location after issue of P.O.

126 27 23.1 After Bank notifies the Successful Bidder that its bid has

been accepted; the Bidder should sign the Contract and

complete the execution of all other legal documents

within 15 days of the acceptance of PO / LOI.

The days need to be agreable by both parties No change in RFP terms.

127 28 25.7 Penalties, if any will be recovered from the payments /

EMD / Performance Bank Guarantee, as the Bank may

deem fit. In case PBG is invoked for recovery of penalties

/ damages, the vendor would be required to submit

fresh PBG for the same amount and validity period as

the earlier ( invoked ) PBG.

Penaltines need to be settled by other means

than invoking payments / EMD / Performance

Bank Guarantee . ( e.g. - credit note)


128 30 1.6 “Service Period” means the period of 7 years

commencing from the date of successful commissioning

as mentioned in the acceptance certificate issued by

Purchaser. This period will comprise of 3 year of

warranty and 4 years of AMC.

The clause need to be changed according to the

change request for Section 1 , clause 5.5


129 30 1.8 In case of a difference of opinion on the part of the

Bidder in comprehending or interpreting any clause /

provision of the Bid Document after submission of the

Bid, the interpretation by Purchaser and decision of

Purchaser in this behalf shall be final, conclusive and

binding on the Bidder.

Difference of opinion need to be sorted out in

mutually agreeable manner


130 31 1.11 "“"Confidential Information" means, (i) intellectual

property information including Intellectual Property

Information; (ii) technical or business information or

material not covered in (i); (iii) proprietary or internal

information related to the current, future and proposed

products or services of the Parties including, financial

information, process/flow charts, business models,

designs, drawings, data information related to products

and services, procurement requirements, purchasing,

customers, investors, employees, business and

contractual relationships, business forecasts, business

plans and strategies, information the Parties provide

regarding third parties; (iv) information disclosed

pursuant to this Contract and (v) all such other

information which by its nature or the circumstances of

its disclosure is confidential.

We request the following para. be added to the

Confidentiality clause: Each party shall maintain

as confidential all information received from the

other party that is identified as confidential at

the time of disclosure (Confidential

Information). Confidential Information shall not

include information that is independently

developed by recipient or is in public knowledge

or is already in the possession of the recipient or

is received by receiving party from a third party.

If receiving party is required to disclose

Confidential Information due to a legal

requirement, it shall provide prompt notice of

the same to disclosing party. Confidentiality

obligation shall survive for a period of two years

from date of initial disclosure. Each party shall

comply with the applicable export and import

laws and regulations.

No Change in RFP terms

131 32 2.9 Reasonability and materiality of "doubt" and

"controversy" shall be at the discretion of IDBI Bank Ltd.

Need clarification on this clause This pertains to interpretation

of Terms and conditions of

contract.

Page 15 of 31




132 33 6 Indemnity We request all the indemnities under the RFP be

replaced by the following indemnity: IBM shall

indemnify the Bank against third parties claims

for copyright or patent infringement arising

from the use of IBM manufactured products

subject to patents/copyrights incorporated in

any goods and services offered by them as long

as they are unaltered products manufactured

and supplied by IBM and IBM is provided with

prompt notice of any such claim and is allowed

to take sole defense and control of any such

claim.


133 33 7 INTELLECTUAL PROPERTY RIGHTS AND PATENT RIGHTS We request that IP ownership be dealt in the

following manner:Nothing in this Agreement

affects the intellectual property rights of the

parties that are in existence on or before the

Effective Date of this Agreement. Bidder or third

parties will own the copyright in all Materials

created under the Agreement ("Bidder

Materials"). Bidder grants Customer an

irrevocable, nonexclusive, worldwide, paid-up

license to use, execute, reproduce, display,

perform, and distribute (within Customer’s

Enterprise only) copies of Bidder Materials

solely for the purposes for which they were

delivered. “Materials” means literary works or

other works of authorship such as programs,

program listing, programming tools,

documentation, reports, drawings, etc. that

Bidder may deliver to customer as part of the

Services. The term ‘Materials’ does not include

licensed program products available under

respective Bidder’s license agreements.


134 34 8.3 Purchaser’s has the right to inspect and test the goods at

Bidder plant at any time during the contract period.

The inspection and test need to be (a) At

purchasers cost, (b) Need sufficient prior notice

Same would be discussed with

successful bidder.

135 35 10 ACCEPTANCE CERTIFICATES Abridged Acceptance clause: We request that

acceptance of deliverables be done in the

following manner: “The standard review period

for Customer acceptance to sign-off deliverables

is three working days. Acceptance sign-off is

assumed unless otherwise communicated to

IBM in writing before the review period.”


136 36 14.1 Warranty will start from the date of completion of

deployment/installation/zoning as per design document.

Warranty will start within 30days of shipment or

completion of deployment whichever occurs

earlier


137 36 14.2 The warranty period for each storage, machine,

equipment or any part thereof is a specified, fixed period

of 36 months on 24X7 basis with uptime of 99.999%

annually from date of acceptance of SAN Storages at the

respective location/s after completion of the

abovementioned activities.

Need clarification on actual ask of this clause Please refer the corrigendum.

Page 16 of 31




138 37 16.1 The Bidder agrees that the requirements given in

specifications,........... shall be carried out by Bidder

without any time and cost effect to Purchaser.

Sizing will be done based on quote ( Neel to

check the language)

No Comments.

139 38 16.7 If there is a difference of opinion between the Bidder

and Purchaser whether a particular work or part of the

work constitutes a change order or not, the decision of

the Purchaser shall be final, conclusive and binding on

the Bidder.

Need deletion of this clause No change in RFP terms.

140 38 17.1 No variation in or modification of the terms of the

Contract shall be made, except by prior written

amendment after obtaining prior written approval from

both the Parties and shall be signed by the Parties. The

Successful Bidder, however, agrees it shall be bound to

amend the Contract, if so required by IDBI Bank, for

giving effect to any amendment, modification etc. in the

applicable laws including but not limited to amendment

/ modification etc. in the Reserve Bank of India Act,

1934/ the Banking Regulations Act, 1949 and/or to give

effect to any modifications, amendments or fresh

guidelines issued/imposed by RBI.

Need clarification.

Our understanding is that modification will be

done on mutually agreement in terms of scope

and cost

No unilateral variation in or

modification of the terms of

the Contract shall be made,

except where required under

the statute.

141 38 18.4 18.4. A delay by the Successful Bidder in the

performance of its Contract obligations shall render the

Successful Bidder liable to any or all the following

sanctions:

18.4.1. Forfeiture of its performance guarantee

18.4.2. Termination of the Contract for default

We will be only responsible for the delay

attributed by us and not by any third party or

bank.


142 38 19 19. LIQUIDATED DAMAGES Liquidated damages is the sole remedy of

customer


143 39 21 FORCE MAJEURE We request that this clause is applied only to the

non monetary obligations of the parties.


144 39 20 TERMINATION FOR CONVENIENCE Request deletion of this clause. Please refer Corrigendum.

The clause stands deleted.

145 42 26 SUCCESSFUL BIDDER’S OBLIGATIONS Required Consents: We request the following be

added along with the Bidders responsibility to

take prior consents: If Customer is making

available to Bidder any facilities, software,

hardware or other resources in connection with

our performance of Services, Customer agrees

to obtain any licenses or approvals related to

these resources that may be necessary for

Bidder to perform the Services and develop

Materials. Bidder will be relieved of its

obligations that are adversely affected by

Customer’s failure to promptly obtain such

licenses or approvals. Customer agrees to

reimburse Bidder for any reasonable costs and

other amounts that Bidder may incur from

Customer’s failure to obtain these licenses or

approvals.


Page 17 of 31




146 48 43 REPRESENTATIONS AND WARRANTIES We request that the following be added: IBM

will provide third party product warranties on a

pass-through basis to Customer in accordance

with the relevant third party terms and

conditions. Further, there are no implied

conditions or warranties, including warranties

for merchantability and fitness for a particular

purpose.


147 45 37 PURCHASER’S RIGHT OF INSPECTION AND PERIODIC

AUDIT

Need more clarificatio on this clause The Bank reserves the right to

inspect the goods before and

during delivery. The cost for

the same is to be borne by the

successful bidder.

148 47 41 41. REVERSE ENGINEERING

41.1. The Successful Bidder acknowledges that during

the course of performance of Services/its obligations

under the Contract/RFP, it may get an access to the

software(s) owned by /licensed to IDBI Bank. Successful

Bidder warrants that it shall use such software only for

the purpose of the Contract/this RFP and shall not do the

following;

i. reverse engineer, decompile, decode, decrypt,

disassemble, or in any way derive its source code;

ii. modify, translate, adapt, alter, or create derivative

works from it;

iii. copy, distribute, publicly display, transmit, sell, rent,

lease or otherwise exploit it; or

iv. distribute, sublicense, rent, lease, loan it to any third

party.

clause 41 might not be applicable for hardware

device. Need clarification on applicability of

hardware transaction.

This clause is generally not

applicable to hardware

procurement. However, it shall

come into play to the extent of

access to OS and other

software.

149 47 42 42. DATA HARDWARE

42.1. By virtue of this Contract, the Bidder’s team may

have access to personal and business information of the

Purchaser and/or a third party or any taxpayer, any

other person covered within the ambit of any Income tax

legislation. The Purchaser have the sole ownership of

and the right to use, all such data in perpetuity including

any data or other information pertaining to the

subscriber that may be in the possession of the Bidder or

Bidder’s team in the course of performing the Services

under this Contract.

clause 42 might not be applicable for hardware

device. Need clarification on applicability of

hardware transaction.

This clause is generally not

applicable to hardware

procurement. However, it shall

come into play to the extent of

access to OS and other

software.

150 48 43.1 - 43.17 REPRESENTATIONS AND WARRANTIES need to be applicable to both parties not only

bidder.


Page 18 of 31




151 50 43.18 That the Bidder owns, has license to use or otherwise

has the right to use, free of any pending or threatened

liens or other security or other interests all Intellectual

Property Rights, which are required or desirable for the

project and the Bidder does not, in carrying on its

business and operations, infringe any Intellectual

Property Rights of any person. None of the Intellectual

Property or Intellectual Property Rights owned or

enjoyed by the Bidder or which the Bidder is licensed to

use, which are material in the context of the Bidder’s

business and operations are being infringed nor, so far

as the Bidder is aware, is there any infringement or

threatened infringement of those Intellectual Property

or Intellectual Property Rights licensed or provided to

the Bidder by any person. All Intellectual Property Rights

(owned by the Bidder or which the Bidder is licensed to

use) are valid and subsisting. All actions (including

registration, payment of all registration and renewal

fees) required to maintain the same in full force and

effect have been taken thereon and shall keep the

Purchaser indemnified in relation thereto.

Need change in the clause as we are already

providing Indemnity


152 51 46 TERMINATION We request all termination clauses in the RFP be

replaced by the following para.: Either party

may terminate the contract, with thirty days

prior written notice, if the other party has

committed a material breach of the contract and

if such breach has not been cured during the

notice period. Customer shall pay Bidder for all

products and services provided up to the

effective date of termination.


153 56 60 LIMITATION OF LIABILITY: We request the Limits of Liability language be

modified as follows: Notwithstanding anything

stated to the contrary in the RFP and regardless

of the nature of claim, Bidder’s aggregate

liability for direct damages under this Contract

shall not exceed the charges paid by Customer

to Bidder for the individual product or service

that is the subject of claim (if recurring, twelve

months charges apply). This limit shall not apply

to damages for bodily injury (including death)

and damage to real property and tangible

personal property for which Bidder is legally

liable. The Bidder shall in no event be liable for

indirect, consequential, incidental or special

damages, loss of/damage to, data and third

party claims, even if Bidder has been advised of

possibility of such damages.


154 73 5 FORMAT FOR UNCONDITIONAL ACCEPTANCE OF TERMS

& CONDITIONS OF THE RFP

Need a change in this form. As there will be

deviations in this bid


Page 19 of 31




155 General We request the following clause be added to the

contract: “Contractor transfers title to a

Machine to Customer or, if applicable,

Customer’s lessor, upon payment of all the

amounts due. For each Machine, Contractor

bears the risk of loss or damage up to the time it

is delivered to the Contractor-designated carrier

for shipment to Customer or to Customer’s

designated location. Thereafter, Customer

assumes the risk. Each Machine will be covered

by insurance, arranged and paid for by

Contractor for Customer, covering the period

until it is delivered to Customer or Customer’s

designated location. For any loss or damage,

Customer must i) report the loss or damage in

writing to Contractor within 10 business days of

delivery and ii) follow the applicable claim

procedure.”

The successful vendor is

responsible for the insurance

of the equipments till the date

of Commissioning of the

system at the respective

locations.

156 60 2.2/2.3/2.4 The OEM will deploy project manager & engineers for

the installation of storage and migration of data from

existing storage to new storage.

If its 8K family, we can perform Data migration

otherwise Backup restore method has to be

performed by customer.


157 61 3.2 Vendor has to ensure 99.999% uptime calculated

annually any 4 Hrs response commitment.

Maximum support will be given from IBM will

be 99.5%, rest has to be achieve from solution

level..


158 61 3.5 Onsite resource to be available for App specific Tuning

Services

What is the Time frame required for fine tuning. Please refer Section 4, para 3.7

of the RFP.

159 64 8.1 Vendor must depute skilled engineer for 1 Year to

provide support on 24x7 basis

Clarity requires on number of years & all sites or

only at DC site.


160 64 10.1 IR report & final acceptance report should be submitted

after complete implementation of systems.

Time frame should be defined priory, so we can

frame it accordingly. Payment terms should be

also 100% upfront after successful

Implementation & not in part wise…


161 65 12.1 In case IDBI wishes to shift any systems from one place

to another, anywhere in India, an engineer will be made

available by the vendor for the purpose of dismantling,

pre-shifting inspection, post-shifting inspection,

installation & etc.

Any shifting activity will be chargeable activity.

Its very generic terms used in this pera & has to

be modified.

Transporation charges for

shifting will be paid by the

Bank. However, pre-shifting

inspection, unmounting,

mounting to be done by

vendor without any charges.

162 10 7.7 The proposed storage offered must be of latest

generation enterprise storage. The proposed storage

must be listed in Gartner's Critical Capabilities for

General-Purpose, High-End Storage Arrays.

We would like to propose the latest DS8880

series. The DS8870 mentioned in 2015 Gartner

report is from the same family of storage as

provided in the product brochure/Website.

Please confirm


163 98 5 Clarification required on Sizing At DC, DR, For Non-CBS capacity, request you to

clarify the requirement for 70TB capacity

(Total 195TB -125TB = 70TB Business copies)

Out of 195 TB usable capacity,

125 TB is required for CBS full

copy clone and 70 TB is for

other Non-CBS applications.

164 105 7, 9 NDC Cache requirement and scalability Bank should consider Cache size in NDC at

128GB considering sync replication and link

performance overhead. The same should be

scalable upto 256GB.

This is considering cache-sizing at 25% of DC, DR

storages.


Page 20 of 31




165 57 Switch Port availability The RFP has not mentioned free port-availability

on current Cisco 9148 which would be essential

for solution deployment and initial storage

migration.

DC & DR - In each of Fabric1 &



NDR - In each of Fabric1 &



166 Important recommendation Additional 8Nos of 8Gbps ports should be

factored for storage replication in DC, NDC, DR.

Request to include in the requirement


167 Important recommendation Additional 20% of storage capacity should be

factor for async storage based replication

between DC and DR. Request to include in the

requirement


168 10 of 115 7.6 The bidder must have experience in providing Enterprise






January 2014.

Request to Modify the clause as: The bidder

must have experience in providing Enterprise

Storage Solution for at least past 2 years.

Supplied storage should have minimum 20 TB

usable or 35 TB raw space. At least one purchase

order should pertain to a period prior to January

2014 and at least one purchase order should

pertain to the period commencing from January

2014.








January 2014.



Storage Solution for at least past 5 years. At

least one purchase order should pertain to a

period prior to January 2013 and at least one

purchase order should pertain to the period

commencing from January 2014. Atleast one

purchase order of Supplied storage should have

minimum 50 TB usable or 75 TB raw space.








January 2014.



Storage Solution for at least past 3 years. At

least one purchase order should pertain to a

period prior to January 2013 and at least one


commencing from January 2014. Atleast one

purchase order of Supplied storage should have

minimum 50 TB usable or 75 TB raw space.





reolication from New storage to IBM DS8870.













173 98,104 Section 6,

2.1.4. and

2.2.4








Page 21 of 31




174 98 Section 6,

2.1.5.























Device.

175 104 Section 6,

2.2.5


















Device.










































Page 22 of 31








data.











Async lag?



DR.




any.








3 Business Days.















Bank.

185 Page 15 11 The Delivery & installation shall be done at the specified

locations within SIX Weeks from the placement of order.

Delivery of the equipment shall be made by the Vendor

in accordance with the system approved / ordered. The

details of the documents to be furnished by the Vendor

are specified hereunder :-


copies of packing list identifying contents of each

package

OEMs/ Distributors take almost 4 week to 5

weeks for delivery to SI hence we request the

Bank to keep only delivery 6-8 Weeks and

Provide 2 weeks for installation from the date of

delivery.


186 Page 39 20 Notwithstanding the provisions of the Contract and/or

the Bid Documents the Purchaser, by written notice sent

to the Bidder, may terminate the Contract, in whole or in

part, at any time for its convenience. The notice of

termination shall specify that termination is for

Purchaser’s convenience, the extent to which

performance of the Bidder under and in accordance with

the Contract is terminated, and the date upon which

such termination becomes effective.

20.2. The Systems those are complete and ready for

shipment within 7 (seven) days after the Bidder’s receipt

of notice of termination shall be accepted by Purchaser

at the Contract terms and prices.

We request the Bank to remove thetermination

for Convinience clause as any SI's Legal team will

not be able to execute the RFP internally.

Please refer Corrigendum.

The clause stands deleted.

187 112 12.2 The bidder must have experience in providing Enterprise



space

Request Bank to consider The Bidder/OEM must

have experience in providing Enterprise Storage

Solution for at least past 2 years. Supplied

storage should have minimum 50 TB usable or

75 TB raw space.


Page 23 of 31










































data.











Async lag?



DR.




any.








3 Business Days.















Bank.

196 112 Annexture II ,

Point No 2





Does this mean that One OEM can bid with One

Authorized partner only ?


Page 24 of 31




197 21 Section 5 ,

Point 5.5

After the expiry of warranty period, Bank will enter into






VENDOR means " BIDDER" in this para ? Vendor here refers to

successful bidder.

198 Page 8 3 (3.1) 3.1. The Bidder shall furnish as a part of its Bid, a Bid

Security of Rs. 20,00,000/- (Rupees Twenty Lakhs Only)

by way of demand draft or bankers cheque or pay order

in favor of ‘IDBI Bank Limited’ payable at Mumbai. This

Bid Security must accompany the technical bid.

We request Bank to Please consider EMD in the

form of BG, It will be helpful if the EMD-BG

amount will be reduced to 5 lakhs.


199 Page 28 25 (25.2) 25.2. The value of the Performance Bank Guarantee will

be 15 % of the total contract value.

15% PBG is too high, we request bank to please

change it to 10%


200 Page 28 25 (25.5) 25.5. The vendor would be required to submit a fresh

Performance Bank Guarantee (PBG) valid for a period of

54 months (4 year AMC +6 months claim period) from

the date of issue of PBG, within 10 days of the issue of

purchase Order for AMC. The value of this PBG would be

15% of the value of the AMC.

15% PBG is too high, we request bank to please

change it to 10%


201 Page 38 19 (19.1) deduct from the Contract price, as liquidated damages, a

sum equivalent to 0.5% per week or part thereof of the

value of P.O. subject to maximum deduction of 10% (ten

percent) of the P.O. value. In case of undue delay

beyond a period of 15 (fifteen) days unless otherwise

waived by the Purchaser, Purchaser at its discretion may

consider termination of the Contract

We request bank for max LD of 5% No change in RFP terms.

202 Page 35 11 (11.1) 11.1. Delivery and installation of the equipment shall be

made by the Bidder within 6 weeks from date of

Purchase Order (PO). The details of Documents including

other documents to be furnished by the Bidder are

specified hereunder:

We request bank to give delivery time of 8

weeks & Installation 4 weeks to total delivery

plus installation should be 12 weeks.


203 Page 15 10.3 10.3. 50% on delivery of Storage provided the

Performance Bank Guarantee is submitted.

We request not link BG with 50% payment on

delivery or otherwise, BG amount should also be

released over & above 50% payment.


204 Page 10 7.6 7.6. The bidder must have experience in providing

Enterprise Storage Solution for at least past 2 years.

Supplied storage should have minimum 50 TB usable or

75 TB raw space. At least one purchase order should

pertain to a period prior to January 2014 and at least one


commencing from January 2014.

Kindly consider dollar orders placed on Accel

Frontline singopre executed in India













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data.











Async lag?



DR.




any.








3 Business Days.















Bank.




replication from New storage to IBM DS8870.













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215 98,104 Section 6,

2.1.4. and

2.2.4








216 98 Section 6,

2.1.5.























Device.

217 104 Section 6,

2.2.5


















Device.








219 98 Specification

of SAN

Storages for

DC & DR

Read/Write Ratio, RAID, Response Time & IOPS - Flash

Storage Devices to be configured in RAID6

Flash Storage Devices to be configured in RAID5

or RAID6


220 98 Specification

of SAN

Storages for

DC & DR

Back End Connectivity -All the storage drives and

backend connectivity must be based on minimum 6

Gbps SAS









221 10 Eligibility Criteria -7.6The bidder must have experience in providing Enterprise






January 2014

(a)Bidder/ OEM should have deployed proposed


in last 3 years

(b)The proposed storage must be used for

running 3 way DR zero data loss solution and

must have at least three implementation of core

banking (Preferably Finacle) in a public /

scheduled commercial bank currently running

in India.

Please refer the corrigendum

222 10 Eligibility Criteria -7.6The proposed enterprise storage of the OEM must be in








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223 60 DC

Requirement







224 The solution must be used for running finacle




running in India.


225 99 Scalability Controller Upgrade The enterprise storage system must have a scale-


controllers



227 33 Intellectual Property Rights and Patent Rights -

Ownership of pre-existing IPRs.

Please refer para 7.1 on page

33 of the RFP

228 33 Indemnity To make the contract reasonable and

commercially viable as per standard practice

observed within the industry, we request that

the clarity be provided in the agreement that

Indemnity shall only be restricted to third party

claim for (i) IPR Infringement indemnity ii) bodily

injury and death and tangible property damage

due to gross negligence and willful misconduct

(iii) confidentiality claims. The process of

indemnification shall provide the requirement

of notice, right to defend and settle, and the

concept of apportionment (liable only to the

extent of its claim) and mitigation

Please refer para 7 and 8 on

page 89 of the RFP.

229 45 Purchaser’s Right of Inspection and Periodic Audit Bidder agrees with the inspection provision,

however, Bidder would like IDBI (or its

authorized third party auditor) to observe

certain security and confidentiality obligations

applicable to Bidder and it’s premises (in case

audit is done at Bidder’s premises). Please

confirm whether IDBI is in agreement with the

foregoing requirement.

The same would be discussed

with successful bidder.

230 52 Termination for Default In the event Bidder is able to cure the breach,

IDBI shall not terminate the contract. Also,

termination for default shall only be invoked in

case of material breach of the contract. Please

clarify that 30 days period provided is a cure

period and not just a prior notice.

No Change in RFP terms.

231 52 Termination for Convenience Bidder request IDBI to provide at least 90 days

prior written notice for any termination for

convenience, which shall be subject to payment

of mutually agreed termination fee and

deployment charges incurred by the Bidder. The

Bidder wants to make the right to terminate

mutual.


Page 28 of 31




232 56 Limitation of Liability Bidder request that that Limitation of Liability

section shall read as follows:

“Notwithstanding anything contained in the

RFP, If the Bidder fails to complete the entire

contract before the scheduled completion date

or the extended date or if Bidder repudiates the

Contract before completion of the Services, the

Bank may be entitled to damages from Bidder.

Bidder’s aggregate liability under such

circumstances under this contract, in any event

regardless of nature of claim under contract,

torts and other theory shall be subject to an

overall limit of 100% of the Total Contract value.

Neither Bank nor the Vendor shall in any event

be liable for indirect and consequential loss and

damages including but not limited to loss of

business, anticipated revenue, loss of profit etc.


233 8 3.1. The Bidder shall furnish as a part of its Bid, a Bid

Security of Rs. 20,00,000/- (Rupees Twenty Lakhs Only)

by way of demand draft or bankers cheque or pay order

in favor of ‘IDBI Bank Limited’ payable at Mumbai. This

Bid Security must accompany the technical bid.

We request that bid security be accepted in

form of BG.


234 11 8.2. The Bidder shall submit their offers strictly in

accordance with the terms and conditions of the Bid

Document. Any Bid, which stipulates conditions contrary

to the terms and conditions given in the Bid Document,

is liable for rejection. Any decision of IDBI Bank Ltd in

this regard shall be final, conclusive and binding on the

Vendor.

We request the bank to allow deviations in case

they are absolutely required for non key clauses

of RFP for more clarity


235 Effect of termination We further request that in the event of

termination for any reason bidder shall be paid

for all the goods and services delivered till

effective date of termination.

Refer page 52 of the RFP.

The payments will be made for

all services rendered up to the

date the termination becomes

effective, at the contracted

terms and prices.

236 41 24. Taxes and duties:

Bidder will be entirely responsible for all applicable

taxes, duties, levies, imposts, costs, charges, license fees,

road permits etc., in connection with delivery of

equipment at site including incidental services and

commissioning. Payment of Octroi /entry tax, if

applicable, will be made at actual, on production of

suitable evidence of payment by the Bidder.

We request that taxes quoted by the bidder

shall be at the rate applicable on the date of

submission of commercial proposal. Any change

in rate of taxes after that and new taxes shall be

on bank's account


Prices quoted should be

exclusive of Sales tax/ VAT/

Service tax , as applicable.

237 35 11.1. Delivery and installation of the equipment shall be

made by the Bidder within 6 weeks from date of

Purchase Order (PO). The details of Documents including

other documents to be furnished by the Bidder are

specified hereunder:

We request that bidder be given 12 weeks from

date of PO to complete delivery and installation

as per the PO terms.


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238 15 10.2. Payments will not be released for any part-

shipment or short-shipments.

10.3. 50% on delivery of Storage provided the

Performance Bank Guarantee is submitted.

10.4. 35% after installation, commissioning and the

acceptance of all the systems by the Bank and after

signing the Agreement with the Bank.

10.5. Balance 15% will be paid after ensuring that the

bidder has complied with all the Terms of the RFP.

Since the bidder will be submitting PBG as per

contract requirement under clause 25.1 we

request the bank to consider following payment

terms:

10.3. 70% on delivery of Storage

10.4. 30% after installation, commissioning and

the acceptance of all the systems by the Bank

and after signing the Agreement with the Bank.


239 New clause Site not ready We request the bank to include a new clause

that in case the site is not ready for installation

and commissioning within 4 weeks of delivery

bank will give deemed acceptance for the

products delivered and release the payment for

the same. The bidder shall complete the

installation and commissioning as per bank's

instruction on a later date when the site is

ready.

The storages have to be

delivered and deployed at the

sites which are already ready.

240 38 16.7. If there is a difference of opinion between the

Bidder and Purchaser whether a particular work or part

of the work constitutes a change order or not, the

decision of the Purchaser shall be final, conclusive and

binding on the Bidder.

We request that any such change requests

should be mutually agreed between the parties


241 39 19.3. The Purchaser may without prejudice to its right to

effect recovery by any other method, deduct the amount

of liquidated damages from any money belonging to the

Bidder in its hands (which includes the Purchaser’s right

to claim such amount against Bidder’s Bank Guarantee)

or which may become due to the Bidder.

We request that any recovery towards LDs and

penalties is deducted or recovered from the due

under this contract only

Any recovery towards LDs and

penalties will be deducted or

recovered from the dues (

EMD/ PBG etc) under this

contract only

242 62 Penalties 3.7 breakdown / malfunctioning of hardware, hardware

components, accessories, system software etc

We request that penalty under this clause is

capped at 5% of total contract value for the

products


243 64 Penalties 6.1. At the end of every year, performance of the vendor

would be evaluated based on the total accumulated

downtime occurred during the year. For the purpose of

such evaluation, annual cumulative downtime beyond

0.001% (i.e. downtime beyond 5.26 minutes) for storage

would attract a penalty of 1% of the procurement cost of

the storage, for each and every instance of downtime,

subject to a maximum annual penalty of 5% of the

procurement cost of the storage.


charged 1% of the warranty cost of the product

for each and every instance of downtime,

subject to a maximum annual penalty of 5% of

the cost of warranty.

Please refer Corrigendum

244 64 Penalties 7.1. Vendor must ensure successful migration of data

from old storage to new storage. Any data loss would

attract penalty of Rs. 10,00,000/- per host. Same will be




capped at 2% of total contract value for the

products


245 64 ONSITE ENGINEER Onsite Engineers require for 24x7x365 or any

specific service window


246 65 The vendor will provide proper administration training

to 5 persons on proposed storage.

Please confirm the training require from OEM or

from implementer and team count for

Operation engineers and Bank Staff.


247 63 In case of any breakdown / malfunctioning of hardware,

hardware components, accessories, system software

etc., the relevant defect should be resolved as per detail

given below:

Provision for Penalty Cap for Resoulation from 4

Hrs to 12 Hrs


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248 63 Firmware/Microcode/System Software upgrades Provision for Penalty Cap No change in RFP terms.

249 63 During warranty, the successful Bidder will ensure the

regular maintenance support

Any specific frequency for maintenance Please refer the corrigendum.

Date :- 6-Apr-2016

Place :- Mumbai

Page 31 of 31