41
BANKINTER KBW Mid-Cap European Bank Conference London, 20th September 2005

BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

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Page 1: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

BANKINTERKBW Mid-Cap European Bank Conference

London, 20th September 2005

Page 2: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

BANKINTER cautions that this presentation contains forward looking statements. These forward looking statements are found in various places throughtout thispresentation and include, without limitation, statements concerning our futurebusiness development and economic performance. While these forward lookingstatements represent our judgment and future expectations concerning thedevelopment of our business, a number of risks, uncertainties and other importantfactors could cause actual developments and results to differ materially from ourexpectations. These factors include, but are not limited to (1) general market, macro-economic, governmental and regulatory trends, (2) movements in local andinternational securities markets, currency exchange rates, and interest rates, (3) competitive pressures, (4) technological developments, (5) changes in the financialposition or credit worthiness of our customers, obligors and counterparties. The riskfactors and other key factors that we have indicated could adversely affect ourbusiness and financial performance contained in our past and future filings andreports, including those with the Securities and Exchange Commission of the UnitedStates of America.BANKINTER introduces the quarterly financial statements adapted to the newaccounting rules according to Circular 4/04 of Bank of Spain.The figures presented hereafter come out from the interpretation and applicationcarried out by Bankinter of those accounting rules, notwithstanding subject to furtherreview and validation of 2004 figures and of so called “First stablishment reserve” by external auditors.

Page 3: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

11

GrowthGrowth22

OverwiewOverwiew

33 Solvency & ValueSolvency & Value

44 SummarySummary

Page 4: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

11 OverwiewOverwiew

Page 5: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

A succesful story of growth

5th largest Bank

Independent

Organic growth

Flexible and opportunistic

Domestic and Retail driven

Technology oriented

Page 6: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Transforming market opportunities...

0

5,000

10,000

15,000

20,000

25,000

30,000

1969 1974 1979 1984 1989 1994 1999 2004

High yieldDeposit Launch

First to market in Mutual Funds

Challenging theMortgage Market

Leadinge-banking

SMEs

Page 7: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

...into recurrent Balance Sheet growth

Controlled Customer Funds

94 95 96 97 98 99 00 01 02 03 04M05J0

5

Mutual Funds

Credit & Loans

94 95 96 97 98 99 00 01 02 03 04M05J0

5

Mortgages

€ 26,522 billion€ 32,731 billion

CAGR 15.2% CAGR 22.1%

Page 8: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

1967 1973 1979 1985 1991 1997 2003

E-banking

52% transactions

Mortgages

9.5%market share

Brokerage

27%market share

gold credit cards

8%

mobile

3% transac7% contacts

private banking3.5%

car insurance

Faster grower in the marketIncome growth

over 20%

… driven by Challenge & Innovation

Page 9: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

A truly Multi Network...311 Branches

84 SME Business Units

41 Corporate Business Units

36 Private Banking Centers

484 Corporate Partnerships

1.019 Independent Agents

2 Online Branches

1 Telephone Branch

Page 10: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Multichannel conveniency widelyused by clients

Internet Branches Telephone Cards Mobile

33%8% 4% 3%

52%

Internet Branches Telephone Cards Mobile

1%7%18%

73%

1%

...especially SMEs andCorporates

Page 11: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Leverage our distribution capabilities

Market shares -banks-

2.18

1.45

5.37

5.38

3.46

5.33

3.93

1

2

3

4

5

6

7

97 98 99 00 01 02 03 04

Branches Mutual Funds Loans Deposits

5,34

Page 12: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

With a superior quality of service

68

70

72

74

76

78

80

J04 S04 D04 M05 J05

Market Bankinter

+7.19 +6.35

- Quality of Service Index (ISN) -

Page 13: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

...in SMEs too

69.97

70.48

71.38

72.75

73.57

74.06

74.30

75.17

75.55

77.09

78.09

65 70 75 80

Bank 1

Bank 2

Bank 3

Bank 4

Market Avg. Banks

Bank 5

Market Avg.

Mkt.Avg.Saving Bnks

Bank 6

Bank 7

Bankinter

Source: Inmark March 2005

Page 14: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Maximizing customers´potential thanksto the leading edge CRM

Page 15: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

0.5

1

1.5

2

2.5

0.75 1 1.25 1.5 1.75 2

Bank 2

Bank 3Bank 4

Bank 5Bank 6P

rofi

ts /

Clie

nt

(00

0 €

)

Cross-Selling

Achieving 2x market average inprofit/client and cross-selling

Source: JP Morgan October 2004. Spain base 1

Page 16: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Bankinter leads in innovation

Channels Products

Payments Interaction

Page 17: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Our Value Proposition

Highestquality

Personalizedservices

Mostinnovative

MultichannelConvenience

The “smartest”bank (for the

“smart” clients)

Page 18: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

22 GrowthGrowth

Page 19: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Bankinter will carry on beinga story of success

transforming the business

New

ventures

New

ventures

SMEsConsumer lendingNetwork

MortgagesMutual fundsInsurance

Regular

business

Regular

business

DiversificationMarginCycle

Opportunity

Page 20: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Every segment significantly delivers onloan growth

- Average outstanding loan book (€ Mln) -

Credit & Loans Jun’05 Var. €

3,368 846

Non residents 506 119 30.9

Individuals 16,359 2,042 14.3

Private Bkg. 1,811 383 26.8

587

100

4,077

3,647

626

26,317

Var. %

SMEs 33.5

Corporate Bkg. 19.2

PFS 19.0

Total 18.3

Page 21: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Strategy is already paying off

- Business segments results (€ Thousand) -

PBT Jun’05 Var. € Var. %

SMEs 24,322 8,510 53.8

Corporate Bkg. 36,645 10,270 38.9

Private Bkg. 25,401 4,573 22.0

Non residents 3,873 223 6.1

PFS 13,866 2,499 22.0

Individuals 50,418 4,853 10.6

Total 154,525 30,928 25.0

Page 22: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Robust while selective mortgage growth

- Mortgage stock (€ Thousand) -

6,000

10,000

14,000

18,000

22,000

Jun'03 Jun'04 Jun'05Stock RMBS

41.2% 16.6%

Page 23: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Targeting high profile, high potential, low risk customers

67%

8,5%

0%

20%

40%

60%

80%

97 98 99 00 01 02 03 04 1Q05 2Q05

High Average Low

- Mortgage customers profile distribution -

Page 24: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Paves the way to a better portfolioin risk quality...

Newproduction Back book

NPL 0.17%

Avg. cross selling ratio 7.6

Avg. Loan 154,425 € 93,456 €

Avg. spread 0.55%

64.0%

31.4%

72.7%87.8%

0.62%

Avg. LTV 60.4%

Avg. affordability ratio 25.1%

Home1st home

88.8%91.9%

Page 25: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

...and a better customer business in profitability and risk

% Loans

% Volume

Avg. ppal. € Spread # of

productsNPL ratio

High 67.3% 75.9% 168,621 0.53%

0.66%

0.68%

8.3 0.09%

Average 24.0% 17.4% 108,416 7.2 0.19%

Low 8.7% 6.7% 114,543 5.9 0.42%

Page 26: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

SMEs is the new driver for transformationand profitable growth

An opportunity helped by macro environmentBackground in Corporate lendingNew entrant, niche approachFocusing on the right target clientsDeploying network to get proximity to themWith a strong enough value propositionLeveraging on

•Proven credit assesment•Multichannel conveniency•CRM Deliverin

g

Page 27: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

SMEs: competive advantages

Vs. competitors

Execution

Products

Electronic banking

Pricing

Proximity

Page 28: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Client gathering and loan growth speeds up

0

2,000

4,000

6,000

8,000

10,000

Jun'04 Jun'05

59.1%

1,800

2,200

2,600

3,000

3,400

3,800

Jun'04 Jun'05

33.5%

- Average loan growth (€Mln.)-- SME client gathering -

Page 29: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Boosting earnings growth substantially

- SMEs P&L (€ Thousand) -

P&LAcum.

Jun’05Var %

NII 36,893 12,379 50.5Fees 19,608 2,808 16.7Ordinary Margin 56,501 15,187 36.8Costs 31,041 8,250 36.2Operating Income 25,460 6,937 37.5

PBT 24,322 8,510 53.8

Page 30: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

250334

441

Jun'04 Dec'04 Jun'05

627

4760

84

0

20

40

60

80

Dec'02 Dec'03 Dec'04 Mar'05 Jun'05

+37

Despite investment in deploying newdistribution capabilities

- New SME Business Units -

+191

- SME staff -

Page 31: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Balancing it with an outstanding credit riskmanagement

- Internal Rating Based (IRB) -

0%

5%

10%

15%

20%

25%

1 2 3 4 5 6 7 8 9Exposure Probability of default

Micro

0%

5%

10%

15%

20%

25%

1 2 3 4 5 6 7 8 9Exposure Probability of default

Medium

Micro ( turnover< € 1 Mln)20% total SME risk exposure

Medium ( turnover< € 5 Mln)80% total SME risk exposure

Page 32: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Transforming the business mix

Results

25%16%

24%35%

Assets

9%

14%64%

13%

1Q'05

9%

14%65%

12%

Personal Bkg Private Bkg Corporate Bkg SME

1Q'0526%

38% 23%

13%

36%

40%

Page 33: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Expanding our network to gain access toprospective clients

311 Branches (+22)84 SMEs business units (+56)41 Corportate B.U(+2)36 Private Bkg B.U (+4)484 Corporate partnerships (+29)1.019 Agents (+27)3 Online branches

Page 34: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

To increase client gathering in everybusiness segment

- Client gathering -

35,000

45,000

55,000

65,000

75,000

Jun'04 Jun'05

36.3%

Page 35: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

33 Solvency & ValueSolvency & Value

Page 36: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%

86 88 90 92 94 96 98 00 02 04

Sector Bankinter

-NPLs Ratio-

0.68%

0.21%

A history of sustainable good credit riskassessment and control

Page 37: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

NPL ratio improves while coverageincreases

0.20

0.22

0.24

0.26

0.28

0.30

0.32

0.34

0.36

J04 S D M

J05

NP

L

390%

430%

470%

510%

550%

Covera

ge

534%

429%

0.33

0.26

Page 38: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

A solid capital base to face growth

- Capital Ratio * (en %) -

6.1

1.8

3.3

0

4

8

12

Jun'05

Tier IIPref.Core

11.2

(* Pending on new regulatory treatment for securitizations)

Page 39: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

44 SummarySummary

Page 40: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Bankinter is executing successfully astrategy of differentiaton and

profitable growth

Transforming the business seeking healthy, profitable growthAlready reflected in all revenue linesSMEs delivering stronglySelective and healthy mortgage growthDeploying network to boost client gatheringLeveraging on proven CRM capabilitiesHigh solvency

Page 41: BANKINTER...Source: Inmark March 2005. Maximizing customers´potential thanks to the leading edge CRM. 0.5 1 1.5 2 2.5 0.75 1 1.25 1.5 1.75 2 Bank 2 Bank 4 Bank 3 Bank 5 Profits

Thank you