Northern European home markets:

Leading domestic banking positions in the Netherlands,

Belgium, Germany and Poland

Central and Eastern Europe and Asia: Domestic banks provide options for future growth

European markets: Combining ING Direct franchise with Commercial Banking operations; selectively evolving towards mature domestic banking model

Leading Commercial Bank in Benelux and CEE, supporting domestic economy. Leaders in specialised finance and financial markets

www.ing.com

ING GROUP: GENERAL For internal and external use - Last updated on 7 August 2013

Our missionING aims to set the standard in helping our customers manage their financial future. We aim to deliver financial products and services in the way our customers want them delivered: with exemplary service, convenience and at competitive prices.

Priorities• Our strategic priorities are to strengthen the company’s financial

position, to restructure the organisation, to streamline the business portfolio, to repay the Dutch State and to solidify strong stand-alone futures for Bank and Insurance.

• Customer preferences and habits are changing, and the demands on the financial industry from regulators, customers, shareholders and society at large are increasing. ING recognises the importance of these trends and has initiatives focused on customer centricity, operational excellence and sustainability at the core of the Group strategy.

Sustainability• In June, ING hosted the launch of the 3rd edition of the Equator

Principles (EPIII), which was drafted under ING’s chairmanship of the EP Steering Committee. These standards are used by banks to assess and manage environmental and social risk in project finance.

• ING Direct Australia launched the online platform ‘Dreamstarter’ to help create social change. It connects social entrepreneurs and non-profit organisations with people who want to financially assist.

• ING Luxembourg, Interhyp, ING-DiBa and ING Spain have been awarded ‘European Great Place to Work’ Awards. ING was also ranked in the top 25 of the ‘Best Multinational Workplaces in Europe’ and was the only financial institution in the ranking.

• More information can be found on www.ing.com/sustainability.

About ING Group• ING is a global financial institution of Dutch origin, currently offering

banking, investments, life insurance and retirement services.• More than 82,000 ING employees serve over 61 million private,

corporate and institutional customers in over 40 countries in Europe, North America, Latin America, Asia and Australia.

• We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions and governments.

Our CEO

Jan Hommen, CEO ING Group: “ING has made good progress so far this year as we work to improve our operational performance, execute our restructuring and prepare our banking and insurance companies for independent futures. I am extremely proud of what our people have achieved this quarter and over the past years, through an exceptional period of change within our company and in the financial industry. Eve-ry step of the way, we have tried to keep the interests of our customers as our first priority. On 1 October, Ralph Hamers will take over from me as CEO of ING Group and I am confident that he will continue the drive to build strong, sustainable futures for our businesses, while placing the highest priority on the needs of our customers.”

ING Insurance/IM has a strong position as a provider of life insurance, investment and retirement services and is well-positioned to capitalise on socio-economic trends.

No. of employees: over 64,000 / No. of customers: over 33 million* ING has a strategic stake in the TMB Bank in Thailand and in the Bank of Beijing in China.

Top 5 player in US Retirement Services

No. 1 life insurer in the Netherlands

Leading life & pensions provider in Central Europe

ING Investment Management • ING IM is active in Asia,

Europe, the US and the Middle-East

• ING IM most favoured investment manager in the Netherlands

No. of employees: over 18,000 / No. of customers: over 28 million* ING has announced transactions for its insurance and/or investment management joint ventures in Brazil and China, as well as for its investment management business in South Korea, which is why a presence in these countries is not indicated in this map. In Brazil ING still has a minority stake in SulAmérica.

Where we operate

ING Bank builds on its international commercial banking network and capitalises on its retail bank leadership position in gathering savings, multi-channel distribution, simple propositions, cost leadership and marketing.

Progress on RestructuringING is maintaining momentum in restructuring.

EC restructuring in 2013ü Insurance ING U.S. IPO launchedü Sale of part of SulAmérica and KB Life closedü Sale of CMF, additional part of SulAmérica, ING-BOB Life and

ING Investment Management Korea announced ü Merger of commercial operations of WestlandUtrecht Bank with

Nationale-Nederlanden Bank complete• Sales process ING Life Korea, Japan and remaining ING Investment

Management Asia ongoing• Next tranche repayment of core Tier 1 securities to Dutch State

scheduled for November 2013• Aim to have Insurance Europe ready for base case IPO in 2014• IABF in the money for the Dutch State since the end of 2012

More than EUR 10 bln paid to the Dutch State (in EUR mln)

ING business divisions

Insurance EurAsia

ING Group

Insurance/IM Banking Retail Banking International

Commercial Banking

Retail Banking Benelux

Insurance ING U.S.

Stock price developmentING shares are listed on the NYSE Euronext stock exchanges in Amsterdam, Brussels and on the New York Stock Exchange (NYSE) (ING.AS).

1 Jan 2012 1 Apr 2012

ING DJ Stoxx Banks Europe index DJ Stoxx Insurance Europe index

1 JANUARY 2012 TO 1 JULY 2013

75

100

125

150

175

1 Jul 20131 Jul 2012 1 Oct 2012 1 Jan 2013 1 Apr 2013

1 Jan 2012 1 Apr 2012

ING DJ Stoxx Banks Europe index DJ Stoxx Insurance Europe index

1 JANUARY 2012 TO 1 JULY 2013

75

100

125

150

175

1 Jul 20131 Jul 2012 1 Oct 2012 1 Jan 2013 1 Apr 2013

Results 2Q2013

Underlying net result ING Group (in EUR mln)

Net result ING Group (in EUR mln)

4Q122Q12 3Q12 1Q13 2Q13

800942

1,109

822

483

Underlying net result ING Group (in EUR mln)

Net result ING Group(in EUR mln)

4Q122Q12 3Q12 1Q13 2Q13

1,804

788

1,293

658

1,481

• Group posted an underlying net profit of EUR 942 mln driven by robust performance in all three business segments.

• Bank posted another strong quarter supported by a higher net margin and strict cost control.

• Insurance EurAsia showed a substantial improvement compared to both 2Q12 and 1Q13.

• Insurance ING U.S. recorded solid operating performance, driven by higher fees and premium based revenues, reflecting net inflows from the Retirement and investment management businesses.

• Bank core Tier 1 ratio remained strong at 11.8% and Insurance EurAsia IGD Solvency I ratio improved to 304%; estimated combined RBC ratio for ING U.S. was 454%.

ING rankingING ranks no. 17 in the Top 20 European Financial Institutions bymarket capitalisation (in EUR billion)

2Q2009 3Q2009 4Q2009 1Q2010 2Q2010Intangibles amortisation and impairments

0

6001,2001,8002,4003,0003,600

2,2012,203 2,061 2,232 2,231

10666 133 264 169

52.6%78.2% 70.4% 75.4%

57.5%

0

50

100

C/I ratioStaff and other expenses

OPERATING EXPENSES (in EUR million) AND COST/INCOME RATIO (in %)

Source: MSCI, Bloomberg 30 June 2013

Nordea Bank

AllianzUBS

Zurich Insurance

AXA

Barclays

Prudential

BBVA

Deutsche Bank

Standard Chartered

Royal Bank of Scotland

Assicurazioni Generali

INGMunich Re

Credit Suisse Group

Swiss Re

Lloyds BankBNP Paribas

Banco SantanderHSBC

Prudential

AllianzUBS

Credit Suisse Group

BBVA

Barclays

Deutsche Bank

Nordea Bank

Zurich Insurance

Lloyds Bank

Royal Bank of Scotland

Svenska

Munich ReSwiss Re

AXA

ING

BNP ParibasStandard Chartered

Banco SantanderHSBC

505152

363636

4042

29

32

21

3433

2125

27

32

5353

148

BBVA

AllianzUBS

Barclays

Credit Suisse Group

AXA

Lloyds

Deutsche Bank

Zurich Financial Services

M. Rueckversicherungs

PrudentialIntesa Sanpaolo

Nordea Bank

UniCredit

Standard CharteredBNP Paribas

Banco SantanderHSBC

Contact details

Media Relations: +31 20 576 5000 / media.relations@ing.comInvestor Relations: +31 20 576 6396 / investor.relations@ing.comPublic Relations: +31 20 576 5000 / communication@ing.com

www.ing.com

ING GROUP: GENERAL For internal and external use - Last updated on 7 August 2013

ING Group’s Annual Accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, the same accounting principles are applied as in the 2Q2013 ING Group Interim Accounts. Certain of the statements contained herein are not historical facts, including, without limitation, certain statements made of future expectations and other forward-looking statements that are based on management’s current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Actual results, performance or events may differ materially from those in such statements due to, without limitation: (1) changes in general economic conditions, in particular economic conditions in ING’s core markets, (2) changes in performance of financial markets, including developing markets, (3) consequences of a potential (partial) break-up of the euro, (4) the implementation of ING’s restructuring plan to separate banking and insurance operations, (5) changes in the availability of, and costs associated with, sources of liquidity such as interbank funding, as well as conditions in the credit markets generally, including changes in borrower and counterparty creditworthiness, (6) the frequency and severity of insured loss events, (7) changes affecting mortality and morbidity levels and trends, (8) changes affecting persistency levels, (9) changes affecting interest rate levels, (10) changes affecting currency exchange rates, (11) changes in investor, customer and policyholder behaviour, (12) changes in general competitive factors, (13) changes in laws and regulations, (14) changes in the policies of governments and/or regulatory authorities, (15) conclusions with regard to purchase accounting assumptions and methodologies, (16) changes in ownership that could affect the future availability to us of net operating loss, net capital and built-in loss carry forwards, (17) changes in credit-ratings, (18) ING’s ability to achieve projected operational synergies and (19) the other risks and uncertainties detailed in the Risk Factors section contained in the most recent annual report of ING Groep N.V. Any forward-looking statements made by or on behalf of ING speak only as of the date they are made, and, ING assumes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information or for any other reason. This document does not constitute an offer to sell, or a solicitation of an offer to buy, any securities.