Bank a Net Userguide

8/6/2019 Bank a Net Userguide

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Bank-a-Net

User Guide


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Table of Contents1 INTRODUCTION TO BANK-A-NET ........................................................................................... 1

2 LOGON TO BANK-A-NET ............................................................................................................. 3

2.1 BEFORE YOU BEGIN .................................................................................................................. 32.2 THE USE OF THETOKEN ........................................................................................................... 32.3 DISABLING OF TOKENS............................................................................................................. 42.4 PROVIDED SERVICES THROUGH BANK-A-NET ......................................................................... 4

2.4.1 Overall Service ........................................................................................................... 4

2.4.2 Payments..................................................................................................................... 4

2.4.3 Service Request........................................................................................................... 5

2.5 HOW TO LOGON TO BANK-A-NET ............................................................................................ 6

2.6 FIRST TIME LOGON................................................................................................................. 122.7 HOW TO ASSURE A SECURE INTERNET CONNECTION ............................................................ 12

3 CUSTOMER OVERVIEW.............................................................................................................. 14

3.1 SINGLE USER CONTRACT ........................................................................................................ 143.2 MULTI-USER CONTRACT......................................................................................................... 15

4 INQUIRY........................................................................................................................................... 16

4.1 PERSONAL DATA .................................................................................................................... 164.2 INQUIRY ON ACCOUNTS......................................................................................................... 17

4.2.1 View Statements........................................................................................................ 18

4.2.2 View Transactions .................................................................................................... 20

4.2.3 Recurring Payments.................................................................................................. 22

4.3 INQUIRY ON DEPOSITS............................................................................................................ 254.4 INQUIRY ON INVESTMENT PORTFOLIOS............................ERROR!BOOKMARK NOT DEFINED.

5 PAYMENTS...................................................................................................................................... 27

5.1 INITIATE A NEW PAYMENT ..................................................................................................... 275.1.1 International Payments............................................................................................. 29

5.1.2 Internal Payments..................................................................................................... 34

5.1.3 Check Payments........................................................................................................ 35

5.1.4 Bill Payments............................................................................................................ 38

5.1.5 Credit Card Payments .............................................................................................. 41

5.1.6 Domestic Payments................................................................................................... 42

5.1.7 Account Transfer ...................................................................................................... 44

5.2

TEMPLATE OPTION................................................................................................................. 45

5.3 PAYMENT AUTHORIZATION (FOR AUTHORIZED USERS ONLY).............................................. 455.4 INITIATE PAYMENTS USING TEMPLATES ................................................................................ 475.5 PENDING................................................................................................................................. 485.6 UPLOAD PAYMENT FILES ....................................................................................................... 52

5.6.1 Technical specifications Upload File ....................................................................... 52

5.6.2 Uploading a file........................................................................................................ 55

5.6.3 History File Upload.................................................................................................. 56

5.7 PAYMENT HISTORY ................................................................................................................ 57


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6 RECURRING PAYMENTS............................................................................................................ 58

6.1 INITIATE A NEW RECURRING PAYMENT ................................................................................. 586.2 HISTORY RECURRING PAYMENT ............................................................................................ 61

7 ADMINISTRATIVE SERVICES .................................................................................................. 62

7.1 REPORT CARDS ....................................................................................................................... 637.2 CARD ADMINISTRATION ........................................................................................................ 64

7.2.1 Request New Card, current one damaged ................................................................ 65

7.2.2 Request New Card, current one expired ................................................................... 66

7.2.3 Change Account........................................................................................................ 67

7.2.4 Billing Address.......................................................................................................... 68

7.2.5 Shipping Address ...................................................................................................... 69

7.3 ORDERCHECK BOOK ............................................................................................................. 707.4 STOP PAYMENT....................................................................................................................... 717.5 CASH ORDERING .................................................................................................................... 727.6 BATCH PAYMENT FILE ........................................................................................................... 74


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Release: 1.1 Copyright National Bank of Dominica Ltd. 1

1 Introduction to Bank-a-NetBank-a-Net is NBDs online banking service available 24hours a day seven days aweek. This service gives customers complete control of their finances. Acustomer can safely and securely access all their accounts, including their creditcard account, pay all their utility bills, and process wire transfers to anywhere inthe world.

This Bank-a-Net User Manual gives you detailed instructions to use the Bank-a-Net application. It outlines the required steps and will guide you through thefollowing:

How to logon to Bank-a-Net; Balance inquiry of all your account types; View your bank statements on line; View and download transactions; View current recurring payments (maintained by the bank); Initiate payments; Create your own recurring payments;

How to authorize and release payments; Track and trace payment released for execution; Upload transaction files; Upload batch payment files; How to do administrative services; Choose between preferred languages.

If you need more information please contact our Customer Support departmentat:Tel. no: - (767) 255-2648/2647Fax no.: - (767) 448-3982E-mail: [email protected] hours: 08:00am to 05:00pm Mondays to Fridays
mailto:[email protected]:[email protected]


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Description of icons used throughout this User Manual:

Information icon; when you see this icon additional information isgiven.


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2 Logon to Bank-a-Net2.1 Before You BeginThis document is written with the assumption that as a user you have alreadyreceived the following:

1. A valid Bank-a-Net username2. A valid Bank-a-Net password3. A valid Bank-a-Net token1

The username, password and token are required for logging into Bank-a-Net.The token is an additional security measure for logging in and the processing ofpayments and service request in Bank-a-Net.

2.2 The Use of the TokenThe key on the token is the Power button key. It is important to keep in mindthat the token has a 2-minute inactivity timeout. If this timeout occurs, the token

will turn itself off. To turn the token on again, press the button.

LCD screen

Power button

Serial Number

The serial number is located on the back of the token on a label as shown above.

1The token(s) will be sent to the Legal Representatives of your company and contractually defined in the

contract. In order to be able to use the token the user will have to contact the Customer Support Unit toactivate the token by identifying him/herself on the bases of a secret question and secret answers.


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2.3 Disabling of TokensIn case one or more tokens need to be blocked or disabled please contact YOURBANK. (E.g. loss, damaged, theft, misuse, falsification)

During YOUR BANK Normal Office Hours (8.00 AM to 5:00 PM local time)

If within office hours, please immediately inform our Customer Support Unit atthe National Bank of Dominica Ltd., so that the token can be blockedimmediately as well as issue a replacement token.

Contact details Customer Support Unit:

Tel. no: (767) 255-2647/2648Fax no: (767) 448-3982

E-mail: [email protected]

Outside OUR BANK Office Hours please send email or fax to above stated emailaddress and fax number.

Each request for revocation needs to be confirmed in writing via fax or e-mail tothe Customer Support Unit, reporting date, time and location of the event.

2.4 Provided Services through Bank-a-Net2.4.1 Overall ServiceBank-a-Net enables your bank to provide service 24 hours a day and 7 days aweek. These services are:

1. Account & Balance inquiry2. Printing and downloading of account statements3. Internal account transfers

2.4.2 PaymentsPayments can be generated 24 hours a day and 7 days a week. Only Internal andAccount transfer will be processed 24 hours and 7 days a week. All otherpayments generated outside business hours will be stored in a queue andprocessed during the next business day.

The business hours for the processing of payments within Bank-a-Net have beenset to: 08:00 am 17:00 pm Mondays to Fridays.
mailto:[email protected]:[email protected]


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2.4.3 Service RequestThese are all service request to;

Report loss or stolen cards Card administration Order check books Request stop payments Order cash Upload Batch file Company payroll


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2.5 How to Logon to Bank-a-NetTo gain access to Bank-a-Net please navigate to our websitewww.nbdominica.com

Navigate to the Bank-a-Net page by click on the ONLINE button.
http://www.nbdominica.com/http://www.nbdominica.com/


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Click to Bank-a-Net

Click on the login button, a new browser is opened and the login screen forBank-a-Net is showed;


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1. Enter your username;


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2. Press button on Token and enter your Token response


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3. Enter your password


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Once you have logged in and authenticated Bank-a-Net will present the startscreen.

If your password is entered 3 times erroneously it will be deactivated foruse with Bank-a-Net. Please contact Customer Support Unit at theNational Bank of Dominica Ltd. to re-activate the username andpassword.

If an incorrect response (token) is entered 3 times, your token will beblocked for use with Bank-a-Net. Please contact the Customer SupportUnit at the National Bank of Dominica Ltd. to unblock your token.


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2.6 First Time LogonA Customer who signs up for Bank-a-Net will have the ability to change theirpassword the first time they log on. All passwords selected by the customershould be alpha numeric and include at least one uppercase character.

2.7 How to assure a secure internet connectionIt is the responsibility of the Bank-a-Net user, to check whether there is aprotected connection with the banks website, before transmitting any instruction.

The user can verify the connection security, by using the yellow lock inbottom right corner of your internet browser window or in the right corner of the

URL for persons with Internet Explore 7.

By double clicking on the icon, a window should appear, with the certificateinformation. The user can verify if the certificate is forthcoming from your bank.


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This informationindicates the PCto where you areconnecting too.

To verify go to the General tab and see if it contains your banks information.


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3 Customer Overview3.1 Single user contractAfter log on, you will enter Bank-a-Net. Depending on your contract (multi-useror single-user) the following screens are displayed.

Customer overview

This screen is displayed when you have a single-client contract. Here you canview all your accounts and account types.


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3.2 Multi-user contractAfter log on, you will enter Bank-a-Net. As within a multi-user contract thefollowing screen will be shown.

Client selection menu

This screen shows all clients attached to the user. Each client can be viewedseparately.

Select the client you would like to view by clicking on the icon. After clicking onthe icon the Personal Data screen for the client will be presented.

You will be able to inquire statement information and enter payments for thatparticular party. In order to return to the party menu screen, you must select in the left hand menu.


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4 InquiryWith the Bank-a-Net Inquiry feature you can view all banking products attachedto your contract. Inquiry allows you to view:

1. Personal Data;2. Current Accounts;3. Savings Accounts;4. Loan Accounts (if applicable);5. Deposits Accounts (if applicable);6. Credit Card Accounts (if applicable);7. Investment portfolios (if Applicable).

4.1 Personal DataThe Personal Data screen displays the personal information of the contractholder (read account holder) and all accounts attached to the client. You can viewthe following information is available for each account:

1. Account number;2. Account type description;3. Value date;4. Value balance;5. Available balance.


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Only banking products attached to your account will be displayed

4.2 Inquiry on AccountsTo view all your accounts of a specific type Click on the desired account type inthe left hand menu and the following screen will be displayed.


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The account inquiry screen allows you to view:

Statements further explained in paragraph 5.2.1 Transactions further explained in paragraph 5.2.2 Standing orders further explained in paragraph 5.2.3

4.2.1 View StatementsSelect one of your accounts (as described on the previous page) and click on theSTATEMENT button. An overview of the last 30 account statements will bedisplayed.


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Click on the LOGO icon in front of the statement number if you want to viewfurther details of that particular statement.


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Statements are only available for Current and Savings accounts.

4.2.2 View TransactionsSelect an account and Click on TRANSACTIONS button to view transactions forthat particular account.


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If you wish to view transactions of a specific date or period, use the Select ondate option.

1) Type in the range of dates you wish to view

2) Confirm your selection with

The RESET button can be used to clear the date fields. The DOWNLOADbutton allows you to download the selected transactions into an excelspreadsheet.

Transactions with an icon give you the option to view the swift details.

3) Click on the LOGO icon and the swift details are displayed.


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4.2.3 Recurring PaymentSelect an account (as described in section 5.2) and Click on the RECURRINGPAYMENTS button to view transactions for that particular account.


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Click on the LOGO icon and the settlement information for the selected recurringpayment displayed.


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4.3 Inquiry on DepositsTo view your deposits select from the left hand Inquiry menu.

Click on the LOGO icon to view deposit details.


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5 PaymentsThe Payments feature allows you to;

1. Initiate new payments 2. Upload bulk transactions 3. Initiate a payment from a 4. View pending payments 5. View payment history 6.

(depending on the user profile)

5.1 Initiate a new paymentBy selecting Entry in the left hand menu, you will see the payment entry screenwhich will give you the possibility to enter the following types of payments;

1. International (wires)2. Checks (International Drafts & Managers Checks)3. Domestic payments (ACH & Inter Bank Settlement)4. Credit Card Payments5. Bill payments6. Internal7. Account Transfers


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Payment can be initiated from active current and savings accounts.


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5.1.1 International PaymentsSelect to initiate payments to all accounts held outside theNational Bank of Dominica.

Click on arrowselect a currenfrom drop dolist.

Click on arrowselect an accofrom the dropdown menu.

lick to look upccountnformation usedn revious.

Click to look upABA numbers

and BIC codes.


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2

Click to select thepaymentcondition for thetransfer.

All fields marked with an * (asterix) are mandatory and should be completedin order to submit the payment.

2Beneficiary = all charges will be charged to the Beneficiary Bank

Ours = all charges will be charged to the Ordering CustomerShared = Ordering Bank charges will be paid by the Ordering Customer; Beneficiary Bankcharges by the Beneficiary Party. This is considered the standard option for InternationalPayments


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When using one of the Look up buttons to search for BIC and ABA codes in thePayment Entry screen the following screen appears;

Close this window to return to the payment entry screen.

When all required information for a payment is entered, click on the SUBMITbutton. The system automatically generates a payment ID for every payment thatis submitted;

Click OK.


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The payment details will re-appear, this time however the fields cannot be editeddirectly.

Should you notice any errors or if changes are needed in your payment order,please use the CHANGE button to allow the transaction details to be edited.

If you would like to cancel the transaction completely, please use the CANCELbutton.

If no changes are needed and you want to complete the payment, please click onthe VERIFY button.


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After submitting the payment you will be asked to confirm the verified payment,using the token authentication.

Click on the button and the token will generate a response number. Enter thisnumber in the field and click on the VERIFY button.

If the user profile is set up as a Single User and you have not segregatedthe entry and authorize functions, at this point, your payment will besubmitted to YOUR BANK for further processing.

If the user profile is set up for Multiple Users with different users; afterthe entry and verify steps, the payment will not be submitted to YOURBANK until properly authorized by (a) different user(s). (see paragraph5.3)


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5.1.2 Internal PaymentsSelect when you want to transfer funds from one of your accounts tosomeone elses account held within your bank.

When you choose to make an Internal payment, the Bank of Beneficiary fieldswill be pre-filled automatically with bank details of your bank.


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Complete the required field and follow the same procedure as described inparagraph 5.1.1.

5.1.3 Check PaymentsTo request the issuance of a check you must select the type of check first. This isdone in the check selection screen.


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Once the type of check has been selected then a different template will appear.The Managers check is used in the following example.


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Choose between or options.

Mail: the bank will send the check to the requested address. (mailing details aremandatory)

Pick up: The client will come to pick up the check at the YOUR BANK.(mailingdetails fields are automatically pre-filled and disabled)

Once you have completed all mandatory fields for the issuance of the check,please click on the SUBMIT button and follow the procedure as described inparagraph 5.1.1.


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5.1.4 Bill and Utility Bill PaymentsTo execute a bill payment, first select the required vendor to be paid.


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Close this window to return to the payment entry screen.

Once the required vendor to be paid the system has been selected the system willpresent a different template.


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The beneficiary information is automatically populated and cannot be edited.

Complete all mandatory fields for the execution of the bill payment, please clickon the SUBMIT button and follow the procedure as described in paragraph 5.1.1to verify the bill payment.


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5.1.5 Credit Card PaymentsSelect when you want to pay the outstanding balance on yourcredit card.

Fill in all mandatory fields and select credit card type, please click on theSUBMIT button and follow the procedure as described in paragraph 5.1.1 toverify the issuance of the credit card payment.


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5.1.6 Domestic PaymentsPlease select when you want to transfer funds from youraccounts at NBD to an account at another local bank.

Select the local bank and the system will present a different template.


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The beneficiary bank information is automatically populated and can not beedited.

Once you have completed all mandatory fields for the execution of the domesticpayment, please click on the SUBMIT button and follow the procedure asdescribed in paragraph 5.1.1 to verify the execution of the domestic payment.


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5.1.7 Account TransferSelect when you want to transfer funds from one of youraccounts to another of your accounts held within your bank.

Complete the required filed and follows the same procedure as described inparagraph 5.1.1.


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5.2 Template optionAfter entering a new transaction you have the option to store the payment detailsfor future use. To be able to use this feature, select the checkbox next to in the bottom right section of the payment screen.

Fill the field. Use a name that is descriptive to be able toretrieve later on.

Check the box for if the template is only to be accessed byyou. These templates are only visible for the user who created the template. (e.g.

payroll payments).

The system now saves the information and creates a new template. You will beable to view and select templates by selecting from the left handmenu.

5.3 Payment Authorization (for authorized users only)The authorize functionality is available in the left hand menu, in case paymententry and authorization have been set up as separate roles (segregation ofresponsibilities), also referred to as a multi-user set up.

In case of such a multi-user set up, after the payment has been verified, it has tobe authorized. Only users with an authorization profile can authorize and releasepayments for further processing.


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1. Select under the Payments feature in the left hand menu2. Select payment you would like to authorize and click on the AUTHORIZE

button

3. Activate the token authentication4. Then follow the directions on screen

It is possible to authorize more than one payment at once using theSELECT ALL and UNSELECT ALL buttons.


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5.4 Initiate Payments using TemplatesTo initiate a payment using a template, please follow the following steps:

1. Select from the left hand menu. A list with your templatescreated so far is displayed.

2. Select the required template; the payment entry screen will be pre-filledwith the template transaction details

3. If needed, change/adapt the necessary fields in the payment entry screenOnce you have completed and/or changed all mandatory fields for the executionof the payment, please click on the SUBMIT button and follow the procedure asdescribed in paragraph 5.1.1 to verify the execution of the domestic payment.


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5.5 PendingThe Pending screen shows all payments that have not been completed byYOUR BANK (for whatever reason) and their statuses. The Actions columnoffers you the possibility to display payment details or view the history or audittrail of the payment so far.

Every pending payment has a status which informs you about the nextaction that has to be taken. Please find below a list of all different statusesthat can occur and their meaning.

Every transaction that is submitted (whether complete or incomplete) isstored and can be viewed in Pending.


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As current and active user, you will be able to perform the next actionsdisplayed in a purple font. The black actions are either the final status orcan exclusively be performed by a different user.


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STATUS NEXT POSSIBLEACTION

DESCRIPTION OF NEXT ACTION

TO_VERIFY The payment has been entered and can beverified

TO_REPAIR The payment has been entered and can berepaired if required.

Entered

TO_CANCEL The payment has been entered and can becancelled if required.

TO_VERIFY The payment has been repaired and can beverified.

TO_REPAIR The payment has been repaired and can be

repaired again if required.

Repaired

TO_CANCEL The payment has been repaired and can becancelled if required.

TO_AUTHORIZE The payment has been verified and can beAuthorized by a user with permissions.

TO_REPAIR The payment has been verified and can besent back to be repaired.

TO_CANCEL The payment has been verified can becancelled if required.

Verified

TO_SEND Only applicable in case of a single user:

The payment has been verified and is ready tobe sent.

TO_AUTHORIZE_X The payment has been Authorized by the firstlevel authorization and should be Authorizedby a second level (X) user with permissions.

TO_DECLINE The payment has been Authorized and can bedeclined by a user with second level (X)permissions

Authorized

TO_SEND The payment has been Authorized and isready to be Send

TO_AUTHORIZE_Y The payment has been Authorized by a level

(X) user and should be Authorized by a nextlevel (Y) user with permissions.

TO_DECLINE_Y The payment has been Authorized by a level(X) user and can be declined by the next level(Y) user with permissions.

TO_SEND The payment has been Authorized and isready to be Send

Authorized_X

TO_SEND The payment has been Authorized by (X) and


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STATUS

NEXT POSSIBLE

ACTION DESCRIPTION OF NEXT ACTIONcan be declined by a level Y user withpermissions.

Canceled Not Applicable The payment has been cancelled. No furtheraction required.

Sent Not Applicable The payment has been Sent for furtherprocessing and posting. No further actionrequired.

Received Not Applicable The payment has been received by YOURBANKs back office processing system.

Fiat Not Applicable The payment has been warehoused due to

insufficient funds. (please contact youraccount manager)

Completed Not Applicable The payment has been successfully processedand is completed.

Processing Not Applicable Your payment is currently being validated inour systems

Released Not Applicable Your payment has been successfullyprocessed and will be released for execution


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5.6 Upload Payment Files5.6.1 Technical specifications Upload FileThe Upload payment file option will allow you to import payment data from anexternal file or database, using a predefined, comma-separated values (CSV) file.

Please note, that if you have a Multi-Client contract, you will have to uploadseparate payment batches (files) per entity as displayed in your Party Menu.

A CSV file is a way to collect the data from any table so that it can be conveyedas input to another table-oriented application such as a relational database

application.Microsoft Excel, a leading spreadsheet or relational database application, canread and create CSV files. A CSV file is sometimes also referred to as a flat file.

The file format for the delivery and upload of batch payments in to Bank-a-Net isas follows. This file format enables you to upload a batch file containingpayments (in any currency) from any of their accounts (in any currency) to anyaccount (in any currency) at any foreign Bank. The attributes used are themaximal allowed.

The file should be in a CSV (Comma delimited file) format with the following

fields.DESCRIPTION DIRECTIVE ATTRIBUTE

Effective date (1) YYYYMMDD 8 N

Debit account Leading zeros 12 N

Ccy SWIFT Currency Code (e.g. XCD) 3 C

Amount (2) In cents 15 N

Ccy SWIFT Currency Code (e.g. USD) 3 C

Ben. Account (3) 35 C

Ccy (4) SWIFT Currency Code (e.g. USD) 3 C

Ben. Name (5) 35 C

Ben. Address 35 C

Ben. City 35 CBen. Country 35 C

Ben. Bank BIC BIC / SWIFT Code 12 C

Ben. Bank BID (6) ABA or Routing Number 10 C

Ben. Bank BID Country e.g. FW for Fedwire 2 C

Ben. Bank Branch (7) 35 C

Be. Bank Name 35 C


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Ben. Bank City 35 C

Payment Descr. 1 (8) 35 CPayment Descr. 2 35 C

Payment Descr. 3 35 C

Payment Descr. 4 35 C

Priority (9) N (= normal) or U (=urgent) 1 C

Charges (9) BEN, OUR or SHA 3 C

Additional IntermediaryBank bic

BIC / SWIFT Code 12 C

Additional IntermediaryBank BID (6)

ABA or Routing Number 10 C

Additional IntermediaryBank BID Country

e.g. FW for Fed wire 2 C

Additional IntermediaryBank branch (7)

35 C

Additional IntermediaryBank name

35 C

Additional IntermediaryBank address

35 C

Additional details:

Ad 1: If empty the payment will be processed on the earliest possible date.

Ad 2 The amount is always positive.

For currencies that use cents or an equivalent value (after the comma),amounts have to be represented in cents. E.g. for a transaction of USD500, the amount field will have to be filled in as such: 50000. (USD 500 =50000)

This does not apply to currencies like the Japanese YEN, that do nothave a smaller unit that the YEN itself. Transactions in YEN can be filledin as is. (JPY 500 = 500)

Ad 3 In case of an International payment to Europe an IBAN number can befilled. (for all payments in EUR the IBAN number is required, to avoidpayment repair charges)

Ad 4 This currency is required only in case of Internal payments.

Ad 5 In case of an Internal payment only the name is required. In case of anInternational payment all beneficiary fields are required.


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Ad 6 In case of an International payment BIC code or the e.g. ABA number

must be filled The BID code must only be filled when an BID number isfilled. The Bank Identifier Code can for example be: FW for Fedwire.

Ad 7 Beneficiary bank branch is only filled when the payment must beprocessed on a different branch than that is indicated by the BIC or ABAnumber.

Ad 8 Minimal one Payment Description field must be filled.

Ad 9 Only in case of an International payment required.

Example:

Our Customer Support Unit can provide you with a CSV template file


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5.6.2 Uploading a fileAfter selecting the in the left hand menu, you willenter the screen, where you can choose and select the CSV file you would like toupload.

1. Click Browse and select the import file (a separate window will open toprovide the facility to browse through files that are available to upload)

2. Click on

After uploading the following upload confirmation screen will be displayed.

You can verify if your file has successfully loaded, by checking the .

There are 2 options to proceed after uploading transactions successfully;

Option 1: In the above (upload confirmation) screen, per transaction, you canclick on to view the transaction details in the Payment Entry screen orselect , to view the audit trail of the selected payment.

You can also proceed with the next action directly, by clicking on thehyperlinked status in the Actions column. Depending on the status shown;

TO_VERIFY will allow you to proceed with the payment verification (asdescribed in 6.1.1) and TO_REPAIR will enable you to edit the payment.

Option 2: You can navigate to the option in the left hand menu toview all transactions awaiting next actions. In the Pending screen you can alsouse the Display and History functions, as well as click on the hyperlinkedstatuses to proceed with the next action. (see paragraph 5.5 for more details onthe Pending feature and status descriptions)

All uploaded transactions that have a status TO_REPAIR, will need to beedited, before they can be verified.

As noted earlier in paragraph 5.1.1, in case of a single user set up, after thepayments have been verified, they will be submitted to YOUR BANK for furtherprocessing.

In case of multiple user profiles (segregation of responsibilities); afterverification, the payments will be added to the list of payments waiting forauthorization in the Authorize function. (see paragraph 5.3)


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5.6.3 History File Upload


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5.7 Payment HistoryIn the history screen you are able to see all payments (and their status) that havebeen initiated through Bank-a-Net.

Click on to view the details of the payment. Click on toview the audit trail of the payment.


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6 Recurring PaymentsThe Recurring Payments feature allows you to;

1. Create a new recurring payment 2. View pending recurring payments 3. View recurring payments history 4. (depending on the user profile)

6.1 Initiate a new recurring paymentBy selecting Entry in the left hand menu, you will see the payment entry screenwhich will give you the possibility to enter the following types of payments;

1. International (wires)2. Checks (International Drafts & Managers Checks)


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3. Domestic payments (ACH & Inter Bank Settlement)4. Credit Card Payments5. Bill payments6. Internal7. Account Transfers

Once the type of payment is selected the system will present the template tocreate the recurring payment. The following set up of a recurring payment isbased on an international wire.


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Click to select thepriority of thepayment.

Click to select theday on which the

recurring paymenthas to settle.

Click to select theend date for therecurring payment.

Click to select thefrequency forsettlement of therecurring payment.

Click to select the

period ofsettlement of therecurring payment.

Click to select thestart date for therecurrin a ment.

Once all required fields are completed, please click on the SUBMIT button andverify the recurring payment. Authorization of the type of payment is selectedand the system will present the template to create the recurring payment. Thefollowing set up of a recurring payment is based on an international wire.


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6.2 History Recurring Payment


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7 Administrative ServicesWithin Bank-a-Net user can place administrative request to the bank. Theserequests will be sent via email to the Bank to be processed by the appointeddepartments.


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7.1 Report CardsWith this service request a user can place service request regarding Debit andCredit cards.

The service request can entail the report of a stolen, loss of or fraud commit on aDebit or Credit card.

Once all the information is completed, please click on the SUBMIT button andfollows the same procedure as described in paragraph 5.1.1.


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7.2 Card AdministrationWith this service request a user can place service request regarding theadministration of cards at the bank.

Click on arrow toselect a requiredservice request

First select the type of service request and the system will present a differenttemplate.


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7.2.1 Request New Card, current one damagedThe service request template for requesting a new card, current one is damagedis shown below.



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7.2.2 Request New Card, current one expiredThe service request template for requesting a new card, current one has expiredis shown below.



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7.2.3 Change AccountThe service request template for requesting a changing (fee) account per card isshown below.

Click on arrow toselect a newaccount.



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7.2.4 Billing AddressThe service request template for requesting a changing billing address is shownbelow.



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7.2.5 Shipping AddressThe service request template for requesting a changing shipping address isshown below.



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7.3 Order Check BookThe service request template for requesting check books is shown below.

Click on arrow toselect account forwhich check book

is re uired.



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7.4 Stop PaymentThe service request template for requesting stop payments on checks is shownbelow.

Click on arrow toselect account forwhich check bookis re uired.

Click on arrow toselect reason forstopping

a ment.

Once all the information is completed, please click on the SUBMIT button andfollow the same procedure as described in paragraph 5.1.1.


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7.5 Cash OrderingThe service request template for placing cash orders is shown below.

Click on arrow toselect account forwhich check bookis re uired.

Click on arrow toselect branch forpick up.

Click on arrow toselect requiredcurrency.

Once a currency is selected the rest of the template is shown.


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Once all the information is completed, please click on the SUBMIT button andfollow the same procedure as described in paragraph 5.1.1.


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7.6 Batch Payment FileThe service request template for requesting the process of a batch payment file isshown below.

Click onBROWSE toselect file to be

rocessed.

Click onUPLOAD totransfer file to thebank.

The batch payment file is send through a secure communication to the bank to beprocessed.

Once the file has been selected, please click on the UPLOAD button and followthe same procedure as described in paragraph 5.1.1.

Documents

Bank a Net Userguide