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November 4-6, 2011
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5
Winning the war for talent in
a competitive marketplaceThe rapid scale-up of the banking sector of the next decade will present
significant challenges in terms of human capital development. The war for
talent will intensify, both within the banking sector and across sectors in the
economy. Banks will need to take a lifecycle approach in developing their
human capital from creating propositions to attract the right talent; putting in
place appropriate learning and development practices to skill this talent;
creating differentiated career paths for different types of roles and
establishing suitable individual performance management system which
appropriately rewards performance. Banks which are able to solve for the
entire lifecycle will be able to create a sustainable advantage vis-a-vis their
peers in the industry.
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Even as alternate channels have grown rapidly in the past decade, the role ofthe physical branch will continue to remain critical as a unit of delivering sales
and customer service. In the industry today, there is already a massive
variation in branch performance even within comparable micro-markets,
top quartile branches are up to 5x more productivity than the bottom quartile.
Transforming the branch performance can have significant upside
significant lift in sales, superior customer experience and enhanced
employee experience. Achieving this will require efforts on multiple
dimensions putting in place the appropriate sales and service model with
relevant formats and clearly defined roles; data-driven and market-based
approach to target-setting and performance management; identifying the
most attractive micro-markets and optimizing the branch network; targeted
product campaigns based on underlying needs of the customer segments in
the micro-market.
Transforming branch
sales and service performance
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7
New vistas in Wholesale Banking
Wholesale banking in India is set for a period of sharp growth. Revenues from wholesale banking activities are likely to more
than double over the next five years. Several trends will shape the evolution of India's wholesale banking markets and
create new opportunities for foreign and domestic players alike.
An expected sure of infrastructure
investment, creating demand for
additional banking products and
services
The continuing globalization of
Indian companies, bringing withit the need for acquisition
expertise, trade-finance and
treasury services, and cash
management skills
Growing interest in the India story,inspiring a host of inbound M&A
deals and increased fundallocation by global managers
Increasing sophistication of
products and solutions, driving
higher margins
A continuing focus on midmarket
companies with new banking
requirements
Regulatory change in bond and
equity markets
Foreign players and the country's domestic banks, however, will find themselves in a tough commercial environment and
must overcome a range of challenges if they are to maintain, or assume, a leading position in the market.
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Enterprise Risk Management: Towards global
best practices
Though Indian banks emerged from the financial crisis comparatively
unscathed, that very success may have bred an undeserved complacency. In
fact, a review suggests that even two years after the crisis, major gaps remain in
Indian risk management, with transparency, ownership, governance, and
culture all requiring immediate attention. Strengthened risk functions will be
critical not only for leading Indian institutions to comply fully with looming
regulatory reforms such as 'Basel III', but to accommodate the spectacular
growth rates over the next decade. The new risk approach comprises of four
crucial changes: defining appropriate risk levels, developing new risk
capabilities, improving liquidity management, and optimizing regulatory and
economic capital.
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The first step requires banks to clearly articulate their risk appetites, and then incorporate the
results into their strategic development and business planning cycles. This process, already part
of the risk agenda at many leading institutions, starts with the institution determining the outside
limits of the risk it is willing to assume such as maintaining a particular rating. It then translates
this institutional risk appetite into targets appropriate for each business unit. Updating those
targets becomes an integral part of the regular planning cycle, in which the businesses and the
risk unit continually reassess the most important risks facing the organization.
Managing these risks effectively will require new risk approaches, an especially important
priority in India given the weaknesses in the current risk infrastructure, such as inadequate credit
reporting agencies. One alternative for the SME business is to adopt new tools such as the
Qualitative Credit Assessment (QCA), which addresses the lack of suitable data as well as the
shortage of skilled underwriters.
Institutions will also need to upgrade their liquidity management to deal with the ever-
increasing mismatch between financing needs and funding realities, with asset terms
increasing in duration even as long-term funding availability remains limited.
The final and broadest change is to manage capital more efficiently. These initiatives focus on
reducing risk weighted asset figures while freeing up 'capital blockages', using such tactics as
reducing negative value-add clients, revamping guidelines and tools to direct the front line
toward the highest risk return products, and adopting risk-adjusted pricing practices.
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11
The past three years have witnessed significant momentum build-up
in the financial inclusion space. Banks have been experimenting with
various models to effectively deliver on financial inclusion objectives.
The next decade could witness some defining models for success in
this space, as banks look to move beyond regulatory obligation to
looking at this as a profitable and viable business opportunity. This will
require a range of actions developing products, which are viable for
this population; leveraging technologies, which can deliver solutions
in a cost-effective manner; partnering with institutions across the
eco-system.
Profitable models for Financial Inclusion
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Conference PapersCall for papersThe Bankers' Conference 2011 is organised on the Theme Competing in the Defining decade for
Indian banking. The host institutions welcome papers from professionals in the Indian banking industry,
policy making institutions, related institutions of the Indian and international finance on the topics of
significance to above Theme of the Conference and/or on the topics slated to be debated in the
panel discussion tracks during the Conference.
thBANCON 2011, coming as it does on the eve of the 12 Five Year Plan has a special significance. There is
wide consensus that the current decade will be a watershed decade. As the Indian economy enters its
third decade of reforms radical transformations are predictable in several spheres such as how the
huge physical savings will be converted to financial savings, which will be channelized into effective
investments, how private consumption will drive growth, how the global financial resources will be
mobilized for domestic growth, how rural productivity will be significantly enhanced to anchor
inflationary expectations, how economic growth will be rendered progressively inclusive and finally
how all these changes will propel the economy to a new orbit of growth.
While conceptual issues and policy perspectives are very important, the organizers in particular invite
innovative thinking, ideas and viable solutions on the above areas of business importance for the
Indian banks.
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Those interested in submitting papers to the conference may
please take note of the following:
Articles could be submitted in any of the topics listed in
the brochure and other topics of relevance and
significance to the theme
The articles should be submitted in electronic form in MS
word format (use Century Gothic- font size 11)
Authors are requested to keep the articles brief and
precise. While we do not insist on any restriction on thelength of the article at the cost of clarity, we request the
authors to avoid lengthy descriptions. Generally,
the length of the article could vary between
2000 4000 words
Authors will be intimated on the acceptance and
publication of the same in the Conference volume
Articles may be edited to suit the presentations
and the design of the Conference Volume.
The decisions of the Secretariat will be final in
this regard
Articles may be submitted by sending email to:
[email protected]. Also CD/Floppy of the
article along with the manuscript may please be
sent to: BANCON 2011 Secretariat, Indian Banks'
Association, World Trade Centre, Centre I, 6th floor,
Cuffe Parade, Mumbai 400 005
Articles sent on fax will not be accepted
For any further information or assistance,
please contact:
stLast date for submission of articles: 31 August 2011.
13
Ms. Malti Ashar
Vice President, IBATel: +91 22 22174020
Email: [email protected]
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Indian Overseas BankIndian Overseas Bank (IOB) was founded
in the year 1937 by Shri M.Ct.M.
Chidambaram Chettyar, a self-made
pioneer barely 30 years of age, with the
main objective of specializing in foreign
exchange business of Indian traders in
South East Asia. He was the first in the
country to see an opportunity in overseas
banking. IOB had the unique distinction of
commencing business in the first year in
rural Karaikudi, Madras (now Chennai)
city, Rangoon in Burma and Penang in
Malaysia. Within a decade IOB was
doing thriving business in Malaysia,
Burma, Thailand, Singapore, Sri Lanka and
Hong Kong.
IOB was the only foreign bank permitted to
operate in Bangkok and continues to be
the only India-based bank in Thailand.
Similarly, IOBs Seoul branch opened in
1977 remains the only India-based bank in
South Korea.
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IOB - Seventy Five Glorious Years
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The Bank has launched MSME Plus to cater to the needs of SME sector, Bhoomi Laxmi,
loan for small and marginal farmers to buy land, Student card to attract younger generation
to open account, IOB-CA, loan product for Chartered Accountants, Gift card,
E-Kiosks, career dream for students besides signing the MOU with American Express for Co
branded credit cards.
In this Platinum Jubilee year, Indian Overseas Bank is poised to double its business mix in the
next two to three years with a network of 3000 branches, 3000 ATMs, more overseas
branches and well-equipped staff. We have resolved to make IOB a customer-centric bank
lead by a winning team capable of Touching hearts and spreading smiles to every Indian.
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MILESTONES AND LANDMARKS:
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1937 - IOB commenced operations.
1938 - More branches followed around Chettinad apart from one in Kuala Lumpur.
1941 - IOB opened a branch in Malaya.
1946 - IOB opened a branch Ceylon.
1947 - IOB opened a branch in Bangkok.
1947 - IOB opened its branch in Hong Kong.
1957 - The Bank felt the need for up-skilling the Bank Staff and established a training center.
1958 - The Bank moved its headquarters to the building called Ameer Bagh which originally
belonged to the Nawabs of Carnatic. A Regency style building, it was notable for
its 12-pillared, 40-foot high portico built to allow the Nawab's elephants withhowdah, through.
1960 - The banking sector in India was consolidating by the merger of weak private sector
banks with the stronger ones; IOB absorbed five banks, including Kulithalai Bank.
1962 - IOB celebrated its Silver Jubilee year.
1963 - The Burmese Government nationalized IOB's branch in Rangoon.
1964 The Bank made a beginning in computerization in the areas of
Inter Branch Reconciliation and Provident Fund Accounts.
1968 - IOB established a full-fledged department to cater exclusively to
the needs of the Agriculture sector.1969 - IOB was one of the 14 major banks that were nationalized in 1969.
1977 - IOB opened its branch in Seoul.
-
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Paid up CapitalNo. of StaffDeposits Advances ProfitYear & Reserves
Branches Strength( . in lakhs) ( . in lakhs) ( . in lakhs)` ` `(`. in lakhs)
1937 12.50 47.09 41.30 0.01 4 50
1962 167.64 3511.64 2817.65 32.56 84 1930
1969 221.09 8968.30 6739.06 9.67 225 3376
1987 9112.02 464755.63 287715.37 562.34 1165 26527
1991 35592.02 726809.02 488272.79 1040.93 1252 28728
2000 74984.27 3431774.87 1157319.80 4034.20 1420 28213
2005 257518.96 4424123.86 2520518.81 65135.93 1542 24366
2010 752458.31 11079471.10 7900392.57 70696.15 2002 26732
2011 932493.00 14522875.11 11183297.75 107254.27 2184 25626
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Indian Banks AssociationVision
To work proactively for the growth of a healthy, professional and forward looking banking and financial
services industry, in a manner consistent with public good.'
Brief profileIndian Banks Association (IBA) is a voluntary service organization of the banking industry in India. It was
th thformally established on 26 September 1946 with 22 members. As on 30 June 2011, IBA had 163 members.
IBA represents various constituents of banking and finance industry covering public sector banks, private
sector banks, foreign banks, urban co-operative banks. Reflecting the growing complexity of finance,
the Associations role has expanded, from assisting member banks with their activities, to function as a
self-regulatory organization and as an effective liasoning agency between the industry and authorities
and preparing the members to adapt themselves to the changing times.
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Endeavours to
Render
Organise
Collect,
Pool
Project
Promotesound and progressive banking principles and practices.
assistance and to provide common services to members.
co-ordination and co-operation on procedural legal, technical,
administration, professional matters.
classify and circulate statistical and other information.
together expertise towards common purposes such as reduction in costs,
increase efficiency, productivity and improve systems and procedures and
banking practices.
good public image of banking through publicity and pubic relations.
21
Journey so far
The journey of IBA has been exciting as well as enriching. It has witnessed dramatic
events and developments in these sixty five years. The partition of the country as
well as banking system in the 1947, supporting rapid industrialization in the 1950s
introduction of social control in the late 1960s, Nationalization of major banks in theearly 1970s, introduction of health code classification and a wide range of new
instruments in 1980s, deregulation and liberalization in early 1990s and
harmonization with international operational standards and best practice in the
early 2000s. The legendary pioneers laid a strong foundation that helps the
institution to pursue and follow the road map.
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Venue:
Registration:
Hotel Le Royal Meridien
#1, GST Road, St. Thomas Mount, Chennai - 600 016
www.leroyalmeridien-chennai.com
Inauguration and all the sessions/panel discussion will be held in the same venue.
It is requested that banks / institutions may send nominations only by filling up the
Registration Form. The Banks/ institutions may consider nominating a few officials
from their organizations. It is important that nominations are routed through the
respective institutions and sent to
Advisory
BANCON CellIndian Overseas Bank
763, Anna Salai, 5th floor,
Chennai 600 002Tel: +91 44 28889323/28524212 | Mobile: 07200099960
Fax: 044-28889323
E-mail: [email protected]
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Dates to Remember
Please make note of the following important dates relating to the Conference. Since the entire
arrangements to the conference are required to be made within a very limited time, all delegates are
requested to kindly adhere to the time schedule indicated as below:
stLast date for submission of papers : 31 August, 2011.
thLast date for registration : 15 October, 2011.
23
a) Indian Overseas Bank
Ms. Geeta P Shetti
General Manager/Convenor (BANCON 2011)Indian Overseas Bank,
763, Anna Salai, 5th floor, Chennai 600 002
Tel: +91 44 28889323/2851 9517
Mobile: +91 9566080066 | Fax: 044-28889323
E-mail: [email protected]
b) Indian Banks Association
Ms. Rema Menon
Senior Vice President, Conference Secretariat,Indian Banks Association,
6th floor, Centre I Building, World Trade Centre Complex,
Cuffe Parade, Mumbai 400 005
Tel: +91 22 2217 4012/18/19/46, Mobile: +91 9819065512,
Fax: +91 22 2218 4222/2215 4131
Inauguration on 04.11.2011 at 5.00 pm at The Chennai Trade Centre
Mount Poonamalle Road, Nandambakkam, Chennai - 600 089
Tel: 044-2232 7782, 2231 5551, 2231 6033, 2232 4457, 096770 21178
All the programs of 5th and 6th November, 2011 will be held at
Hotel Le Royal Meridien, #1, G.S.T. Road, St. Thomas Mount,
Chennai - 600 016
For any information and assistance, please contact:
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HospitalityRooms are blocked in the following hotels at Chennai and the participants are requested to book their
accommodation directly with them and inform us for further arrangements.
No.1, G.S.T. Road,St Thomas Mount,
Chennai - 600 016, India
Ph: 044-2231 4343
1. Hotel Le Royal Meridien
www.leroyalmeridien-chennai.com
24
2. Trident, Chennai
1/24 G.S.T. Road,Chennai - 600 027, India
Tel: +91 44 2234 4747
Fax: +91 44 2234 6699
www.tridenthotels.com
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3. Radisson Blu
Hotel Chennai
Reservations:
4. Hilton Chennai hotel
531 G.S.T. Road, Saint Thomas Mount
Chennai - 600016, India
Tel: + 044-2231 0101
Fax: + 044-2231 0202
I
124/1 J.N. Salai, Ekkaduthangal,
Chennai - 600032, India
Tel: 044-2225 5555
Fax: 044-2225 5700
www1.hilton.com/en_US/hi/hotel/MAAHIHI-
Hilton-Chennai-hotel/index.do
ndia toll-free +1800-1800-333
Hotel reservation hotline: +91 97898 10101
E-mail: [email protected]
25
5. The Raintree Hotel - St. Mary's Road,
6. The Raintree Hotel, Anna Salai,
7 The Accord Metropolitan
120, St. Mary's Road, Alwarpet,
Chennai - 600 018, India
Tel: +044-4225 2525
Fax: +044-4225 2627
Email: [email protected]
636, Anna Salai, Teynampet,
Chennai - 600 018, India
Tel: 044-2830 9999
Fax: 044-28 30 9977
Email: [email protected]
35, G.N. Chetty Road, T. Nagar,
Chennai - 600 017, Tamilnadu, India
Tel: 044-2816 1000 / 4391 1000
Fax: 044-2816 1001
Email: [email protected]
http://www.theaccordmetropolitan.com
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Touching Hearts,Spreading Smiles.
Since 1937
l l l l
l l l l l
Home Loans Vehicle Loans Educational Loans MSME Loans Agri Loans Gold Loans
Savings Deposits Fixed Deposits ATM Services Debit/Credit Cards e-paymentl
We would like to touch your heart by afriendly service and strive to spread your
smiles through a range of innovative,technology driven, world-class products.
This has been our commitment since 1937.
Our service is all aboutmaking your life beautiful!
If you have a talent for business,wed love to help you grow.
Talk to us at IOB for:
l Term loans and Working Capital Finance
l Standby term loan facility under IOB
SME Advance Term Loan Sanction
Scheme
l Collateral-free loan under CGTMSE
Guarantee Scheme
l Loans for Road Transport Operators,
Professionals and Self-employed, Small
Business and various other services
l MSME Care Centres at all Regional
Offices for speedy redressal of
grievances of MSME Sector
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