Badass Double-Loop Learning* - Agile Alliance · 2017-07-18 · Badass Double-Loop Learning From Judgmental to Good Judgement Derek W. Wade @derekwwade [email protected] gplus.to/derekwwade

Badass Double-Loop Learning*

From Judgmental to Good Judgement

Derek W. Wade@derekwwade

[email protected]

www.kumido.com (C) 2009-2011

Susan Eller, R.N. M.S.N.@s_eller

[email protected]

mailto:[email protected]







“Mastery of others is strength; mastering yourself is true power.”

- Tao Te Ching


Need

• transparency for self-organization

Goals

• build trust

• less noise/waste, more understanding/insight

• uncover common ground

Learning Objectives

• “judgmental” vs. “non-judgmental” vs. “good judgement” interactions

• the “mental frames” model of double-loop learning

• competence in using an “uncovering” technique


Intro

Coaching - Clinical Scenario

• clinical video• coaching & debrief

Frames & Double-Loop Learning

Simulation Briefing

• sim background• observers

Break

Simulation

• using double-loop learning• debrief

Coaching - Agile Scenario

• sprint planning• coaching & debrief

Close


With 2 other people at your table, share• Your name

• Your role/your work

• A “WTF moment” - an interaction where the other person seemed “crazy” to you, but they thought they were being rational

Quick Warm-Up



Clinical videos

Discussion

Debrief

Learning Objectives

“judgmental” vs. “good judgement”


Discuss at your tables:

•“What feedback would you give?”



Whole-group discussion:• How did the “coach” do?




Let’s see another style of coaching.


“Frames”(aka Mental Models)


Vandalism?


Art?



1. “Check in:” observable vs inferred?

2. ...

3. ...

“WTF?!”(where’s that from? )**



2. “WTF” = “where’s that from?”

3. ...


OutcomeEffects & Reactions

“Data”What They Did

FrameWhat They Believe

single-loop interaction



ActualFrame

Why They Did It


Inferred Frame

Why We Think They Did It




ActualFrame

Why They Did It





ActualFrame

Why They Did It



double-loop interaction


balance advocacy with inquiry to uncover their frame...

...only then advocate to change it (if needed!)


AdvocacyYour Frame

InquiryTheir Frame


“I noticed that observable fact .

I’m (surprised, concerned, think there’s a real problem)

because my belief is...

I’m curious what you were thinking when above observable fact.”

“Data”What They

Did

AdvocacyYour

Frame

InquiryTheir Frame




3. Balance advocacy with inquiry


Intro




Simulation Briefing


Break

Simulation




Close


Simulation Briefing

At web-based B2C company:

An all-team meeting shortly before a worrying deploy


Sim Briefing - Background










Simulation Briefing

Learning Objectives

competence in using elements of double-loop learning

to uncover and share frames

A few days before the August deploy.

All-team “confidence” meeting.


Players:• Open your folders and read

(Don’t share sheets w/ others)

• Be ready to start the meeting after the break

Active Observers:• One Observer/table will debrief the table

• Use your Observer Record: learn by evaluating

Simulation Briefing


Sim Briefing:Observers


Coach: “Don’t poll the members of the team one after the other like that. It destroys self-organization. I know it’s hard to get out of Project Manager mode, but you need to let the status updates flow.”

Sim Briefing - Observers


Sim Briefing - ObserversC: “I saw you poll for status - why?”

SM: “I was short on time.”

C: “Is the time-box > self-organization?”

SM: “You told us don’t go over 15 min.”

C: “Could you have handled it differently?”


Sim Briefing - Observers

Coach:“I saw you poll the team round-robin for status. I was surprised because I was thinking with a new team I’d let them own the flow. Could you share your intentions behind polling?”


Intro




Simulation Briefing


Break (10m)

Simulation




Close


Intro




Simulation Briefing


Break (10m)

Simulation




Close


Simulation

It’s noon. Time for your meeting.Let’s get an answer for Bob.

1. Observable vs inferred?


3. Balance advocacy with inquiry


Simulation - Debrief

Phase Purpose Example Questions

Reaction Allow for venting of feelings prior to discussion of event

“What was that like?”

Description Ensure all team members are discussing same events

“Can you give us a summary of what happened?”

Analysis Exposes frames and relates simulation events to session topics

Use of advocacy/inquiry and “how did that relate to our topics?”

Generalization After the experience and reflection, enables future application

“How can you apply what you learned to your work?”














































Intro




Simulation - Briefing


Break

Simulation




Close



As coaches, you happen to observe a planning session taking place.

Observe and prepare to coach the SM.

Learning Objectives

validated competence in using advocacy/inquiry in your domain



Debrief


PhotosBikesOzier Muhammad/The New York Times

HoneyIFixedIt websitewww.a-1appliance.comwww.searspartsdirect.comwww.mcmaster.com

Flight Simulatorrevistaaerea.com

Grafitti/Gallerywikimedia commonsarchdaily.net

Ladder of InferenceThe Fifth Discipline Fieldbook

CreditsWorks

Argyris C, Putnam R, Smith DM. Action science: concepts, methods and skills for research and intervention. San Francisco (CA): Jossey-Bass; 1985

Mathieu, John E.; Heffner, Tonia S.; Goodwin, Gerald F.; Salas, Eduardo; Cannon-Bowers, Janis A. (2000) The influence of shared mental models on team process and performance. Journal of Applied Psychology, 85(2), 273-283

Rudolph, J. W., Simon, R., Rivard, P., Dufresne, R. L., & Raemer, D. B. (2007). Debriefing with good judgment: Combining rigorous feedback with genuine inquiry. Anesthesiol Clin, 25(2), 361-76.

Senge, P., Kleiner, A., Roberts, C., Ross, R., Smith, B. The fifth discipline fieldbook: strategies and tools for building a learning organization. Crown Business 1994

*badass title from Mike Sutton @mhsutton in conversation with Derek and Benjamin Mitchell @benjaminm**“WTF” = “where’s that from” from conversation between Derek and @eegrove

http://www.a-1appliance.com

http://www.a-1appliance.com

http://www.searspartsdirect.com

http://www.searspartsdirect.com

http://www.mcmaster.com

http://www.mcmaster.com

Thank You!

Badass Double-Loop LearningFrom Judgmental to Good Judgement

Derek W. Wade @[email protected]/derekwwade

www.derekwwade.netwww.kumido.com


Susan Eller @[email protected]

Will you/how will you apply what you have learned?















Documents

Badass Double-Loop Learning* - Agile Alliance · 2017-07-18 · Badass Double-Loop Learning From Judgmental to Good Judgement Derek W. Wade @derekwwade [email protected] gplus.to/derekwwade